Cant transfer files from my phone to my pc via usb - Google Pixel 2 XL Questions & Answers

so im using a pixel 2 xl, and i cant seem to transfer files between my phone and any pc whatsoever, i used to do this easily before, ive tried everything, turned on usb debugging, use the notification drawer changed the cable, but nothing seems to be working, what coudl be the problem and how do i solve it ??????????????????

USB mode now always defaults to "charging". You have to change it manually to "MTP" each time. At least in my experience.

I had the same problem. With my Nexus 5x and USB-C to USB cable it works, but with my Pixel 2 XL it works not, so i had to buy a new USB-C to USB cable and now it works.

Not sure what cable you are using but do not use a USB C to USB C cable, make sure its a USB c to USB a.
Sent from my Pixel 2 XL using XDA Labs

Ive been having issues lately too. Doesnt matter which cable i use. It will connect then disconnect over and over again. IT may be my computer but not sure how to check why it would be doing that.

Are you doing gigabytes of data? If it's just in the hundreds of megabytes transfer to Google Drive. I do that when I have files on my computer I want over to my phone and vice versa.
Sent from my Pixel 2 XL using Tapatalk

Engineer
nasfayde said:
so im using a pixel 2 xl, and i cant seem to transfer files between my phone and any pc whatsoever, i used to do this easily before, ive tried everything, turned on usb debugging, use the notification drawer changed the cable, but nothing seems to be working, what coudl be the problem and how do i solve it ??????????????????
Click to expand...
Click to collapse
I had the same issue with my Pixel 2 as well and after reading through numerous forums, I figured out how to fix it. its been two days now and I am still able to transfer files via USB.
Here is what you need to do:
1) Enable developer mode by going into Settings > System About Phone > Build number and tapping a few times (5 I think!)
2) Click back and then select Advanced > Developer Options
3) Scoll down the menu until you see "Default USB configuration". Tap and then select the option you require (ie: File Transfer)
4) Click back, then scroll up the menu till you see "USB Debugging". Enable USB Debugging.
5) Connect your Pixel 2 to you laptop/PC. The phone should appear in the Devices list in 'Control Panel\Hardware and Sound\Devices and Printers. Leave it connected for another 5 or 10 minutes and it should become available in "This PC"
6) Disconnect the Pixel2 from your laptop/PC
7) Disable "USB Debugging" and disable "Developer Mode" on the phone.
8) Reconnect the Pixel2 to your PC/Laptop. It should now appear under "This PC" every time you connect and you should now be able to view and transfer files between you PC and Pixel2.
Let me know if it works for you or not.

equlizer said:
Ive been having issues lately too. Doesnt matter which cable i use. It will connect then disconnect over and over again. IT may be my computer but not sure how to check why it would be doing that.
Click to expand...
Click to collapse
I had the same issue on my notebook yesterday - the phone would connect, but once I transmitted a larger file the transmission was terminated after a few seconds.
In my case it wasn't the cable, it was the USB port on my notebook! I simply used a different one and then it worked flawlessly
Thank god my notebook has 4 USB ports, I pity people with notebooks with a single USB port :laugh:

IsaacFC said:
I had the same issue with my Pixel 2 as well and after reading through numerous forums, I figured out how to fix it. its been two days now and I am still able to transfer files via USB.
Here is what you need to do:
1) Enable developer mode by going into Settings > System About Phone > Build number and tapping a few times (5 I think!)
2) Click back and then select Advanced > Developer Options
3) Scoll down the menu until you see "Default USB configuration". Tap and then select the option you require (ie: File Transfer)
4) Click back, then scroll up the menu till you see "USB Debugging". Enable USB Debugging.
5) Connect your Pixel 2 to you laptop/PC. The phone should appear in the Devices list in 'Control Panel\Hardware and Sound\Devices and Printers. Leave it connected for another 5 or 10 minutes and it should become available in "This PC"
6) Disconnect the Pixel2 from your laptop/PC
7) Disable "USB Debugging" and disable "Developer Mode" on the phone.
8) Reconnect the Pixel2 to your PC/Laptop. It should now appear under "This PC" every time you connect and you should now be able to view and transfer files between you PC and Pixel2.
Let me know if it works for you or not.
Click to expand...
Click to collapse
Got the same problem. Since a few days device isn't recognized on any computer. Tried serveral usb cables (they were all working before) - no success. As soon as i am connecting device to a windows computer it says "device couldn't get regonized properly". So it isn't recognized as android phone. So your method didn't work (tried all the steps before). I also remarked before, thad my device sometimes restarts as i plug in an usb cable. Mainly when connected to a pc but also serveral times only when charging. So i resetted my device back to all stock (even formated data), flashed original boot whitout twrp, no root. It's starting nice but i even can't install the update (january patch) through device. Alway gives me install error. So it isn't recognized in adb... So i can't use fastboot mode to reinstall twrp.... Any advice? Think gonna claim for replacement.... Seems a hardware problem.

Had something similar a couple of months back.
Just do a quick check with usb dac and otg. If they are not working, the component is fried. RMA.
Else, faulty cable or friend port in laptop.

Related

[Q] S4 mini not connecting to computer, no USB settings?

Okay so I want to manually update to 4.4 (I have the normal 4.2.2 for this model). So first I connect my phone to my laptop to create a backup just in case something goes wrong. And SURPRISE! USB Device Not Recognized. Tried changing the port, the wire, restarting the phone, the laptop, no change. The USB notification is also not showing on the phone, it just sees it as regular charging.
I never had this problem before... I even used USB debugging several times. I thought maybe somehow the settings changed and it's no longer set to MTP. So I go to my phone's settings and can't find the USB settings to check. Looked it up online, they are supposed to be under storage when I press the menu button. I press it and nothing happens, and the USB connection settings are nowhere to be found.
Any ideas?
Have you tried to install your phone's USB driver in your computer?
Link: http://androidxda.com/download-samsung-usb-drivers
SakoDaemon said:
Okay so I want to manually update to 4.4 (I have the normal 4.2.2 for this model). So first I connect my phone to my laptop to create a backup just in case something goes wrong. And SURPRISE! USB Device Not Recognized. ... Any ideas?
Click to expand...
Click to collapse
1. Turn on USB debugging
2. Upgrade to the newest version of Kies
3. Ensure it connects as MTP [media device] not PTP [camera]

[Help] Problem connecting OP3 to computer in MTP mode

Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
I had the same issue with my MXP and still have it with my OP. Just can't seem to get my pc to recognize them as storage devices.
A workaround I have found is to boot into twrp, then their recognized immediately and can be used as an external storage device.
I also got 'charging only' mode when I first connected OP3 to my laptop but after changing the settings at developer options I could do the file transfers and all.
I hope some of your privacy setting isn't messing up with it because AFAIK it shouldn't be a hardware problem.
I have the same issue.
---------- Post added at 05:22 AM ---------- Previous post was at 05:15 AM ----------
bruciebabie1963 said:
I have the same issue.
Click to expand...
Click to collapse
I turned off usb debugging and now my computer recognizes my device.
numbere said:
I had the same issue with my MXP and still have it with my OP. Just can't seem to get my pc to recognize them as storage devices.
A workaround I have found is to boot into twrp, then their recognized immediately and can be used as an external storage device.
Click to expand...
Click to collapse
Thing is I cannot unlock bootloader and install TWRP because the USB connection is needed for that
Beside, this is a 2 days old phone, I'm expecting it to work flawlessly...
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
white43 said:
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
Click to expand...
Click to collapse
I don't get the pop-up, the phone really does not detect that it's connected to a computer.
Isayaa said:
I don't get the pop-up, the phone really does not detect that it's connected to a computer.
Click to expand...
Click to collapse
That sounds like a hardware problem.
I don't have developer USB debugging mode on or anything.
I have this issue with my op3. Just got it in the post today. My windows 10 pc bleeps when pugged in but does not load a drive. In device manager it shows up as the d drive but not in file explorer. Annoying!
My windows 7 (company laptop) recognised my phone first time and installed the drivers no problem. I had problems with my USB flash drive earlier today until I discovered the hidden enable OTG toggle.
Sent from my ONEPLUS A3003 using Tapatalk
Isayaa said:
Hello everybody,
I received my OP3 yesterday and I'm quite happy with my phone, but I'm having an worrying problem with the USB connection. Indeed, I cannot seem to get the USB connection working in MTP mode. In fact, I cannot get anything else working than charging mode.
Things I already tried :
- Enabling USB debugging
- 3 different cables (OP2, OP3, no brand)
- Manually choosing MTP mode in developper options
- 2 different computers
Maybe the most worrying thing is that the Windows device manager doesn't see any device when I connect the phone, not even a device with an error...
I'm really starting to think this is a hardware problem
Please, HELP ! :crying:
Click to expand...
Click to collapse
I had the same problem.
What I did to fix it was the following steps:
- Disable USB debugging in developer options
- Choose PTP mode in developer options
- Choose MTP mode in developer options
- And Done, my PC now recognize the phone in MTP mode
what i do to fix this
- disable OEM unlocking
- disable developer options
- plug USB (wait for drivers install)
- enable developer options
- enable USB debuging
Gah, having similar problems!
Have tried all the workarounds suggested here, but whenever I plug it in on MTP mode it just shows me the OnePlus Drivers CD Drive.
I have installed the drivers (multiple times) but Windows 10 just won't see the phone when I plug it on MTP mode, just shows me the Drivers CD Drive every single time.
It's recognised as PTP no problems, but no luck on MTP!
Any ideas?
(Unlocked, not yet rooted, on stock firmware)
op3
Hi, i have the same problem, has anyone found any solution for this? It's starting to get pretty irritating... :/
Are you sure youre choosing file transfer mode from the notification area where by default its selected as charging only.
Try this
Hi Guys,
Try halfway inserting the USB cable into your PC, I was having the same frustrating problem and noticed that did the trick for me.
Still trying to figure out why the connectors are not responding when the USB cable is fully inserted, I admit that this is my first device using USB Type-C.
strange
The problem is not getting any better, i simply cannot get windows to even recognise my phone in device manager. Tried it in adb and fastboot, also tried a hard reset but no solution.. I requested a repair from oneplus because i think it cannot be anything else than a hardware problem.
guys i found solution on op3 forum... it worked 4 me with win 10 enterprise... download and install update from here... https://support.microsoft.com/en-us/kb/3099229
This worked fo me: (i'm using Win10)
Device manager, and find "MTP device" then driver update, find on computer, and select MTP USB Composit Device. It works with enabled Debugging, OEM unlock is on too. :good:
white43 said:
When you connect the phone, Marshmallow by default connects in charging mode.
- Swipe down and you will see USB for charging "Touch for more options"
- Select 'File Transfers'
Transfer files.
Click to expand...
Click to collapse
Solved my problem

Pixel 2 XL - Windows 10 USB Connections

Can someone explain why connection of the P2XL to Windows 10 via USB is so troublesome?
At a minimum, each time I connect I have to:
1. Update the device driver via Windows Device Manager from "MTP Device" to "MTP USB Device" (there are two of these)
2. Tap on the P2XL notification "USB for Charging" to change it to "USB for File Transfer"
I have set "Select USB Configuration" in Developer Options to MTP, but this doesn't help.
How can I configure my phone to connect for MTP each time I connect it via USB?
Thanks
JWadle said:
Can someone explain why connection of the P2XL to Windows 10 via USB is so troublesome?
At a minimum, each time I connect I have to:
1. Update the device driver via Windows Device Manager from "MTP Device" to "MTP USB Device" (there are two of these)
2. Tap on the P2XL notification "USB for Charging" to change it to "USB for File Transfer"
I have set "Select USB Configuration" in Developer Options to MTP, but this doesn't help.
How can I configure my phone to connect for MTP each time I connect it via USB?
Thanks
Click to expand...
Click to collapse
Are you using the USB adapter that came with the device, or a standard 2.0 USB A-C cable?
Using the white USB cables that came with the P2XL.
Try just using the charging cable connected to the PC, it's all I use to connect to my Win 10 PC, and the only thing I have to do is make sure the device is set to MTP, I never have to mess with drivers on the PC.
Are your drivers up to date? Are you saving any changes on the PC after making them? Not sure why you're getting the MTP Usb / MTP Device option unless it's related to using the dongle (which I never have)...
It's not Win10 dude, I connect a few times a week for Andromeda purposes, plug and go.
three west said:
It's not Win10 dude, I connect a few times a week for Andromeda purposes, plug and go.
Click to expand...
Click to collapse
In my case it WAS Win 10. None of my phones would connect for MTP. I frequently use ADB and windows was trying to use those drivers by default. After messing around in device manager I finally was able to select the windows MTP drivers. After that all my phones were able to connect with windows via MTP.
Sent from my Pixel 2 XL using Tapatalk
Wtherrell how did you do that? my phone won't even show up on device manager
I I R C I had to delete all the old ones and start fresh. Some of the old ones were not obvious but somewhere on line or in the forums I found some clues about what to look for and delete. I wish I could remember exactly where but I can't at the moment.

USB not working

I am rooted with magisk and have had no issues until recently I cannot do any file transfers via USB. I also cannot use fastboot to Flash Android p. I want to unroot and remove magisk and Flash the latest OTA however I can't determine if I can remove magisk and unroot without being able to connect to fastboot. I'm also thinking that I may have to do an RMA. Any thoughts? Has anyone else had their USB data transfer stopped working. I've tried multiple cables, multiple computers and Chromebooks.
pbrian138 said:
I am rooted with magisk and have had no issues until recently I cannot do any file transfers via USB. I also cannot use fastboot to Flash Android p. I want to unroot and remove magisk and Flash the latest OTA however I can't determine if I can remove magisk and unroot without being able to connect to fastboot. I'm also thinking that I may have to do an RMA. Any thoughts? Has anyone else had their USB data transfer stopped working. I've tried multiple cables, multiple computers and Chromebooks.
Click to expand...
Click to collapse
Same here, happened out of the blue last week. No Android Auto and no computer would see it. Still charged but no data. I reset it but no go. I RMA'd and new one is perfect. The thing I knew it was messed up for sure is when I got new phone and you use cable from old one to new one to transfer data and it would not see old phone.
We're you rooted on the device you sent back? I'm worried Google will not approve my return
jawmail said:
Same here, happened out of the blue last week. No Android Auto and no computer would see it. Still charged but no data. I reset it but no go. I RMA'd and new one is perfect. The thing I knew it was messed up for sure is when I got new phone and you use cable from old one to new one to transfer data and it would not see old phone.
Click to expand...
Click to collapse
I flashed the new update yesterday and afterwards I had this exact same issue. the reason why I discovered was I never got the prompt to allow usb debugging I had to enable and disable usb debugging several times while plugging it into the pc and after a few tries I got the message and was able to enable it and then I could use the phone on the pc
I had the same problem but I eventually got it to work again. Heres how:
1) Enable developer mode by going into Settings > System About Phone > Build number and tapping a few times (5 I think!)
2) Click back and then select Advanced > Developer Options
3) Scoll down the menu until you see "Default USB configuration". Tap and then select the option you require (ie: File Transfer)
4) Click back, then scroll up the menu till you see "USB Debugging". Enable USB Debugging.
5) Connect your Pixel 2 to you laptop/PC. The phone should appear in the Devices list in 'Control Panel\Hardware and Sound\Devices and Printers. Leave it connected for another 5 or 10 minutes and it should become available in "This PC"
6) Disconnect the Pixel2 from your laptop/PC
7) Disable "USB Debugging" and disable "Developer Mode" on the phone.
8) Reconnect the Pixel2 to your PC/Laptop. It should now appear under "This PC" every time you connect and you should now be able to view and transfer files between you PC and Pixel2.
Let us know if this worked for you.
having the same issue. stock not rooted pixel 2 xl 128gb. is the usb port fried? kind of doesn't make any sense how can it just stop working?? anything else left to try? I spent an hour and half with google support and couldn't figure it out. I can't RMA for warranty b/c I don't have original Order ID. :-/ what do I do?
piotrus22 said:
having the same issue. stock not rooted pixel 2 xl 128gb. is the usb port fried? kind of doesn't make any sense how can it just stop working?? anything else left to try? I spent an hour and half with google support and couldn't figure it out. I can't RMA for warranty b/c I don't have original Order ID. :-/ what do I do?
Click to expand...
Click to collapse
Try cleaning up with a brush. I could be too much dust interfering with the connection.
I read on another thread that someone used post-it strips to do the cleaning.
To close the loop. Cleaning worked. Thank you.

adb problems

so i got a used pixel 2 xl recently, and after set up i go turn on "usb debugging" in dev settings, but when i plug the phone into my laptop, the dropdown menu of what mode to go into (ptp, usb tethering, midi, file transfer) doesnt show up, and when i plug in the phone while the drop down menu is open, a notification shows up with the words "usb debugging connected" for just a second or two, then disapears. I know the cable, and my copy of platform tools are good because they work with another device. i tried every mode under "default usb configuration" in dev settings, and for the life of me i cant figure out why it wont let me connect. so if yall got ideas im happy to listen
Open up terminal and type adb devices and hit enter
Sometimes this triggers the permission window. This way you can establish adb connection.
I just had a similar problem like this. The USB cable and laptop I had been using all this time started acting up. I could adb and fastboot reboot and run flash-all.bat, but I couldn't adb push all of the sudden.
After a few hours of trying many different options, I ended up using a different computer. You may want to find another computer or swap out the USB cable.
Good luck.

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