Unlock a Galaxy S9 that's locked to EE - Samsung Galaxy S9 Questions & Answers

Hi guys
I've recently purchased a Galaxy S9 (G960F) from eBay that is locked to EE. Unfortunately the listing stated that is was Unlocked - but I've requested the seller £10 to fix the mistakes (since that's how much it costs to unlock devices) and I've received it - requested an unlock code which hasn't worked.
Now, I want to use the device on O2, but it now states that "Sim network pin blocked, Enter Sim network Puk" - when inserting an O2, Three or even a Vodafone sim card - it works fine with EE though.
I think it's worth mentioning that I've used a free testing Sim from O2 to get the device unlocked - but it even shown the same message when I've inserted my own O2 card (on contract).
I would like to ask, have you come across any of this issues in the past, if so, what would you recommend on doing? I can't go to EE to get it unlocked with that message, nor I can get it unlocked from them as the seller hasn't owned the device for at least 6 months - but I need to get it unlocked ASAP as it was a present for my sister.
I thought about using ADB or "Dr.Fone" to get it unlocked, but I'm not sure how reliable these could end up being.
Everything is appreciate and thank you.

Okay, for those of you like myself, here's how I got it sorted. I sort of feel bad - but I'm not familiar with unlocking as I've never done it before - and didn't know how or what the procedure is.
It seems like the code I've received was one for the network (to unlock it), and another one for 'defreeze' - which is for the PUK block. Though I'm fairly certain that I've entered the code correctly the first time, the second time it worked beautifully and it's now working on O2 and all of the other networks.
Could the mod please leave this here and close it? There might be others out there like myself who might get confused by these words and not know how to sort it out themselves.

Thread closed at OP's request.

Related

FYI: Telus Touch Pro 2 sim unlocked!

Hi y'all - just want to let Telus customers know that I have successfully unlocked my TP2 for 3rd party sims. In case it was one of those "should be possible, but I'd like to wait to buy until I know..." questions for some of you.
You may have seen the youtube vid, but I can confirm its true.
Also - Telus would NOT give out the sim unlock code for free. They got all squirrelly and weird and said they DO NOT support this, and they dont even have the unlock code even if they wanted to give it. They also said that they're locked at the factory which I argued is completely false as before you activate the phone, it says "SIM unlocked", and locks immediately afterwards.
Strangely, the first guy I spoke to was understanding, pleasant and said that I had to contact HTC, that they didn't actually have the code but I could definitely get it from HTC, and that he used to work for HTC in Canada before the dollar rose and they had to move elsewhere. Called HTC and they were confused and said "no, you have to get it from your telco, or a 3rd party".
That's what I thought. Canadian cell companies are waaaay to tight-fisted to give an inch on their overpriced bs.
$35 with popular canadian cell unlocking site - took 2.5 days.
So what did you have to do exactly? I'd love to have the Telus version, but being in Mex I was dubious about the simlock. And you can do it all online, right?
yes what did you do, or give us a link, plz, People gonna be need this as I am.
wouldnt a custom ROM accomplish the same thing?
Perhaps if you bought it without activating it, you could put on a custom ROM and then keep the SIM unlocked. I think, however, that they will be unlikely to be inclined to sell the TP2 without attaching it to Telus first. Once its locked by Telus, I think its locked in a part of memory that flashing won't overwrite. I could be very wrong - someone please enlighten if they know better... When you bought your Fuze and then flashed a cust rom, did it unlock the phone?? I've always been a CDMA customer in NA, with the occasional GSM blackberry overseas - but I bought them unlocked too.
www.mobileincanada.com is where I got my code. They told me that the Touch Pro 2 takes much more time to create code than other phones, hence the almost 3 day wait.
Tested: prior to unlocking a soft reset after sim install would elicit "SIM detected, not a Telus SIM - phone switching to CDMA only" or something like that.
Afterwards, SIM detected, switching to Global. I double checked that it could read my Optus SIM and get phone numbers off of it. It didn't complain at all and even tried to connect to Rogers - couldn't, of course, with a deactivated Optus SIM...
Update
Found an unused Rogers SIM kicking around... Will detect the network manually, but will not register on it. HTC did say that they locked out the NA GSM service providers as a service to the NA CDMA companies. Perhaps a flashed ROM would fix this... obviously the radio bands are compatible or it wouldnt detect it at all, no?
Huh, if it's not working then it really isn't unlocked...
Wonder if a Mexican sim would work (technically it's part of North America though culturally and economically speaking it isn't).
I don't understand why they'd lock out all North American gsm providers. Wouldn't the gsm providers of the same country be enough? After all, who'd want to be roaming all the time in Canada with a US provider's sim, it'd be much more expensive than any local plan.
Well, the SIM I tried has never been activated. It doesn't even work in my ROgers BB, it turns out. So I need to try an activated one.
Anyway, I do remember reading that HTC's compromise to the NA CDMA carriers was that they would disable using NA GSM companies in order that you would have to use your provider's CDMA roaming services throughout NA, even on an unlocked phone. Will do my best to test.
My main concern was getting it to worked on a 3rd party sim in Oz and Europe.
It is definitely "unlocked" however. The Settings/Security screen says "This phone is SIM unlocked", and now it will read any sim card I install. Before unlocking it wouldnt let you go near a non-telus SIM.
I ordered my unlock code through the same site, too. But they refund my money the next day saying my IMEI isn't in their database, thus unable to provide an unlock code for my phone.
this is one of those "are you sure its plugged in" questions so I apologise, but did you make triple sure you gave them the right IMEI code? Sometimes there are more than 15 digits, although I've been told its only the first 15 that matter...
Ok. I'd love to have the Telus version, what with the added bands, the cdma mode, the 3.5mm jack, and case very faithful to the original, and even the nostalgia factor (I remember when Telus was only for home phones) But I am not going to risk looking for an importer, buying it and all that if there's a chance that I would be unable to get the unlock codes. That'd be TRULY frustrating and a waste of money.
well, there are more than 15 digits on the back of the phone behind the battery, while there are 17 digits in Device Information. And since they only asks for first 15 digits, I just gave them that. Asked them to double check, still came back with IMEI not found. I'm pretty frustrated now...because I paid the the full price for the phone as I'm not qualified for upgrade yet as I got the Diamond for free last Sept. And since I got it from Telus store and there's no return, I feel pretty much got rip-off as I was in hope of using it in HK, where I travel to every year.
Travelling to HK
B"H
I believe that these units are SIM-Unlocked for INTERNATIONAL use, like in HK -- so you shouldn't have a problem (according to what's been posted here).
-Dovid
www.htcphones.com
I purchased an unlock code from the site recommended by chopsxxx, but got a refund after 24 hours, saying they could not generate, after googling for sometime, purchase and unlock code from imeiunlock.info did receive the code its 8 digits in length. I try to enter the code after pressing ##778# but its only giving an option to key in 6 digits, can anyone help me with this?
This is for HTC Touch Pro 2 HTC TP2 from Sprint USA, its both CDMA and GSM version
Thanks

[Q] sim network unlock pin on galaxy nexus

Hello
I really need some help
I bought a Samsung galaxy nexus week ago and its worked until today
When I turn the phone on it asks me for "sim network unlock pin"
how should i get the unlock pin
could flashing to a new rom have un-done the unlock?
amir_irni said:
Hello
I really need some help
I bought a Samsung galaxy nexus week ago and its worked until today
When I turn the phone on it asks me for "sim network unlock pin"
how should i get the unlock pin
could flashing to a new rom have un-done the unlock?
Click to expand...
Click to collapse
I'm thinking the reason your thread got 100+ views and not one reply is your question being the noobiest of noobs!
Anyway, the Galaxy Nexus isn't sim-locked. the "sim network unlock pin" message you're getting must be a security PIN in your sim.
Maybe not: I've a Vodafone GN and it is network unlocked with a internet purchased PIN code.
Each time I "touch" the rom, the device ask again for that unlock code.
pin code
Witch provider do U have? is your sim protected by unlock code?call your provider and ask for "PUK" code this should help.
Mine was O2 sim locked and I bought an unlock code from an ebay seller. Several weeks later it decided to sim lock itself again without provocation.
Unfortunately I had deleted the email with the unlock code so had to buy it again... Annoying.
Sent from my Galaxy Nexus using xda premium
CyberPunk7t9 said:
I'm thinking the reason your thread got 100+ views and not one reply is your question being the noobiest of noobs!
Anyway, the Galaxy Nexus isn't sim-locked. the "sim network unlock pin" message you're getting must be a security PIN in your sim.
Click to expand...
Click to collapse
This is an ignorant response. The OP's phone is SIM-locked.
OP, flashing a new firmware does indeed SIM relock the phone. SIM relocks can also seemingly appear randomly or after removing your current SIM card from the phone.
This is why it's important to either memorise your SIM unlock code or keep it at hand. Just re-enter your unlock code and you'll be fine.
The OP's question is certainly not a NOOB question.
This is a common problem with what apparently seems codes purchased. When you install a new ROM or make certain changes, it asks for the code to be re-entered. Nobody seems to have a solution for this yet! Upon re-entering the code, the phone will work fine.
winwiz said:
The OP's question is certainly not a NOOB question.
This is a common problem with what apparently seems codes purchased. When you install a new ROM or make certain changes, it asks for the code to be re-entered. Nobody seems to have a solution for this yet! Upon re-entering the code, the phone will work fine.
Click to expand...
Click to collapse
I have this problem, but what code i need to re-entering? PIN,PUK...?
Sounds like you need to purchase a sim unlock code from an internet retailer if the code was not included with your original purchase.
Sent from my Galaxy Nexus using Tapatalk
amir_irni said:
Hello
I really need some help
I bought a Samsung galaxy nexus week ago and its worked until today
When I turn the phone on it asks me for "sim network unlock pin"
how should i get the unlock pin
could flashing to a new rom have un-done the unlock?
Click to expand...
Click to collapse
If you goto fastboot (volumeup + volume down + power), what does it say in the lines of "baseband version" and "carrier info"?
aren't all galaxy nexus factory unlocked? so it should work with any network right out of box.
Unlocked phone showing same problem
Hi everyone,
Sorry to piggy back on this thread, but I thought this might be helpful.
I bought an unlocked phone (NEVER locked to any carrier) which was working fine for 3 days. Suddenly this morning, it asks for the "SIM network unlock PIN".
I have not modified the device in any way, it is original with locked bootloader, not rooted, etc.
The SIM had not been removed in the time period, and the device had not been turned off. I had it on airplane mode overnight, then it showed the problem in the morning.
Its not a simple SIM pin code, it asks me for that when I boot the device, and accepts my pin, then follows with the message above which I gather to mean it is locked to some carrier or other.
Running Android 4.0.4
Baseband: I9250XXLA2
Build number: IMM76I
Unfortunately I can't even buy an unlock code, because I don't know what carrier it thinks its locked to.
Maybe this is an indication of a deeper problem on this phone, not just related to replacement ROMS.
Any help would be appreciated.
Regards,
Jakrapup
hp13 said:
aren't all galaxy nexus factory unlocked?
Click to expand...
Click to collapse
No. People, if you don't know enough about the subject or enough to read the whole thread, don't comment. Some GSM phones are sim-locked like DoCoMo and evidently some Vodaphones and I'm sure more.
Also, there is a questions and answers forum. This isn't it.
---------- Post added at 01:47 PM ---------- Previous post was at 01:45 PM ----------
Jakrapup- see this thread:
http://forum.xda-developers.com/showthread.php?t=1548210
I had same prob and used the do como solution it works 100%
I managed to sort my problem out without rooting, but it indicates something fishy is going on.
The phone was sold to me 'unlocked'. I contacted the vendor who promptly gave me an unlock code (I thought unlock codes were carrier specific... so which carrier is this code for? No idea, shouldn't even have had one!).
I'm starting to wonder if the vendor had bulk purchased locked phones from overseas (phone arrived in a french box), purchased the unlock codes, unlocked the phones, and then sold the phone on...
The vendor does tell me that the phone is supported by the local Australian warranty despite the french packaging, and the presence of an unlock code indicating it was purchased from a telco?
Anyway, problem appears to be solved, though I have no idea what triggered the lock in the first place.
Regards,
--Jakrapup
Jakrapup said:
I managed to sort my problem out without rooting, but it indicates something fishy is going on.
The phone was sold to me 'unlocked'. I contacted the vendor who promptly gave me an unlock code (I thought unlock codes were carrier specific... so which carrier is this code for? No idea, shouldn't even have had one!).
I'm starting to wonder if the vendor had bulk purchased locked phones from overseas (phone arrived in a french box), purchased the unlock codes, unlocked the phones, and then sold the phone on...
The vendor does tell me that the phone is supported by the local Australian warranty despite the french packaging, and the presence of an unlock code indicating it was purchased from a telco?
Anyway, problem appears to be solved, though I have no idea what triggered the lock in the first place.
Regards,
--Jakrapup
Click to expand...
Click to collapse
Who did you buy the phone from? Was it kogan? And was the box sealed when u got it?
Sent from my Galaxy Nexus using XDA
Not Kogan,
I took a risk and bought from an Ebay store, rated as a top seller with a very high score, but you never know.
The box was sort of sealed, doubt it was the original seal. The seal was plain white, no writing or branding on it...
You get what you get with Ebay stores I guess

[Q] unlock code

hi, ok I have a note 2 lte PAYG bought from orange, initial contract agreement was 3 months using their SIM then they would unlock the phone. Phoned up after 3 months, they said it's now 6 months.... gits. So they gave me a PAC code and I used the unlock code given in this forum. It seems to have worked ie no prompt for sim unlock code, can use phone and texts etc. However I cannot get it to access data on another network... is this something orange will still have somehow locked? I can't understand it. My options at the moment are to go back to them for another 6months..! and then another 2 months... while they 'order' an unlock code from Samsung. Assuming their official unlock code is any different from the one I have used already.. :cryingbvious rubbish but they seem to be able to force customers this way. I should really be free of them, but this accessing data problem is something I need to fix. any ideas? please? I HATE orange..
Be certain you have the correct apn for the network you are using. Orange will have a different one than the next carrier.
Hastily spouted for your befuddlement
bobbiebobbob said:
hi, ok I have a note 2 lte PAYG bought from orange, initial contract agreement was 3 months using their SIM then they would unlock the phone. Phoned up after 3 months, they said it's now 6 months.... gits. So they gave me a PAC code and I used the unlock code given in this forum. It seems to have worked ie no prompt for sim unlock code, can use phone and texts etc. However I cannot get it to access data on another network... is this something orange will still have somehow locked? I can't understand it. My options at the moment are to go back to them for another 6months..! and then another 2 months... while they 'order' an unlock code from Samsung. Assuming their official unlock code is any different from the one I have used already.. :cryingbvious rubbish but they seem to be able to force customers this way. I should really be free of them, but this accessing data problem is something I need to fix. any ideas? please? I HATE orange..
Click to expand...
Click to collapse
If you are able to make or receive a phone call with any network other than Orange (or T-Mobile/EE because they are the same network essentially) then the phone is definitely unlocked.
We see this problem quite a lot and the only thing you need to do is to get in touch with the new network that you are trying to use and request the APN settings from them. As soon as the phone is updated with them, your data access will work as well.
In case any networks ever tells you (or anyone else with a similar issue) that the phone is only "partially unlocked" or "not fully unlocked" - they are talking out of their :cyclops: A phone is either unlocked or not.
Hope that helps.

SIM network unlock PIN

So I got my hands a new Nexus 5X from an EE retail store in UK, although I'm happy to use EE for everyday use there are times when I travel and need to swap SIMs due to black spots. Much to my horror and bemusement I discovered that my brand new 5X is indeed network locked, so there's that myth put to bed for non believers.
I have requested an unlock code from the network, unfortunately patience is not one of my strong points, does anyone know of any sites that offer an unlock for the 5X? I tried one this morning but it came back 'no code found'. If anyone knows of a site that can help, I'd appreciate a PM with the details.
Thanks.
For what is worth, I also got, from. my local carrier a brand new Nexus 5X. LG H790. Well, it turns out to be Network locked as well. Whenever the phone is turned on with the SIM in of another carrier it asks for: "SIM Network Unlock PIN"
I went on and bought online from two different companies sim unlock codes, from the first company: SimUnlock dot com was not able to found a code and after a few days, said so snd proceed to reimburse me.The second company: MasterUnlock dot com did return, very quickly (fte minutes after online purchase) a few codes, named
NCK NSCK SPCK CPCK SIMCK, tried the NCK and the SPCK as per the instructions received but none worked "unlock unsucessful", seems they are also reimbursing me.
So, I dont know whats next, as the carrier wont give out the unlock codes.
My Nexus 5X is locked to Mexico's carrier Telcel.
I have just had this exact same issue (EE UK). I didn't realise this was now a thing! I honestly thought these companies had grown up by now. but apparently not.
Has anyone come across a solution to these? If not, does anyone know if these codes are carrier specific and individual, or generic?
I'd appreciate any info anyone has on this as it's a new thing to me!
Sim Network Unlock Pin
The sim Network Unlock Pin in an code need to unlock your device to work on any Sim card in the world. To do this is need to find some good service where to unlock and to get your sim network unlock code, then add other sim card not original and in the form add your sim network unlock pin code to unlocked your mobile. For full information what is Sim Network Unlock Pin and how to get read this guide here. simnetworkunlockpin.com

How to unlock Pixel XL EE?

Anyone manage to unlock EE Pixel XL?
I urgently need mine unlocked anyone know of any reliable websites?
thanks
riz157 said:
Anyone manage to unlock EE Pixel XL?
I urgently need mine unlocked anyone know of any reliable websites?
thanks
Click to expand...
Click to collapse
Sadly doesn't appear to be any way to circumvent EE.
They changed the way they unlock the Pixel and it now unlocks in a similar fashion to the iPhone (Apple remotely unlock it / de-flag the sim lock) and so EE have to request Google to do so.
It seems only EE are the doing it this way, so chances of finding a third party who can circumvent it is going to be remote sadly.
Have you requested the unlock from EE ?
If you do find a solution - please share as many of us are in the same boat.
I've submitted online form see if that works. I doubt it EE are bunch of so and so's.
Yes EE will do it, but it'll cost you £8.99 and you likely won't get any notification it's been done, you'll just have to try another sim in it in about 10 days or so
@FSOP Are you speaking from experience ?
i.e. Have you had a pixel successfully unlocked by them ?
I ask because I submitted my unlock request directly with customer services 12 days ago (and checked end of last week they had done it) and I still have no unlock. Customer services also told me that there was actually no £8.99 fee anymore for devices bought PAYG - it was free.
I've just tried another sim and still get the 'sim not supported, contact EE to see if they can unlock your device' message in notifications.
I was told it was 10 working days (so two weeks in reality) and I haven't had any message or text to say it can't be done either, but does seem to be taking it time ....
What the hell is EE? Another carrier somewhere outside the US?
EDIT: I've been informed the 6 month rule doesn't apply to PAYG, but they don't sell the Pixel on PAYG so it's irrelevant, basically there's no way to get the Pixel unlocked by EE until it's 6 months old it seems.
No but I'm in a position to be well aware of the process, I've double checked and it's slightly different for the Pixels.
Contract unlocks still cost £8.99, and PAYG are free, however EE still won't unlock it until it's 6 months old, so if someone on CS has told you otherwise, then you've been misinformed I'm afraid.
Yes it's in the UK.
Ok, I know this may sound crazy but I got my pixel xl from EE. I unboxed it and skipped quickly through the setup and popped in an O2 sim. I didn't connect to the internet. The sim registered and worked. I thought great, I can use this for work and personal. I tried a call and it worked.
I then added my EE sim and set up the phone, restored my Google stuff and start using it. This morning I went to pop in my 02 sim and it's now locked to EE. I'm starting to think I imagined using the 02 sim! Has anyone else, or could anyone else try this out. If you get the phone from EE don't set it up, skip connecting to the internet, and see if it will accept another companies sim?
Any news on this? Is it possible to do it on a unlocking phone shop?
i filled out the online form, 5 days and i recieved a message the carrier unlock was unlocked.
this has sim unlocked my pixel xl and also the OEM toggle now works so i can unlock bootloader too

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