Hard freeze when playing videos - Pixel C Q&A, Help & Troubleshooting

I have a Pixel C that otherwise works fine. When playing videos it freezes completely, requiring holding the power button down for a hard reset. I have tried the following apps:
Youtube
Youtube on Chrome
Vimeo
VideoLan player with MP4 file
In all cases, the entire device freezes. Never at the same place, varying from 1 minute to 10 minutes (approx). I have tried the following:
Uninstalled/reinstalled apps
Made sure all above apps had all their permissions turned on
Android 7.1.1 (stock rooted with Magisk), 7.1.2 (stock unrooted, boot loader locked), and 8.1 (AOSP rooted with Magisk)
Ran Antutu 15-minute stress test without issue
Ran Phone Check stress test and thermal test without issue
Any ideas?

Same problem from the beginning...
madmartian said:
I have a Pixel C that otherwise works fine. When playing videos it freezes completely, requiring holding the power button down for a hard reset. I have tried the following apps:
Youtube
Youtube on Chrome
Vimeo
VideoLan player with MP4 file
In all cases, the entire device freezes. Never at the same place, varying from 1 minute to 10 minutes (approx). I have tried the following:
Uninstalled/reinstalled apps
Made sure all above apps had all their permissions turned on
Android 7.1.1 (stock rooted with Magisk), 7.1.2 (stock unrooted, boot loader locked), and 8.1 (AOSP rooted with Magisk)
Ran Antutu 15-minute stress test without issue
Ran Phone Check stress test and thermal test without issue
Any ideas?
Click to expand...
Click to collapse
I have had this issue forever. I bought my 64GB when it first came out and the screen began registering random touches along the entire right side. I luckily found a used screen/digitizer on Ebay and that fixed my problem. It wasn't until then that I began watching a lot of video on it. Random freezes that require the hard reset and sometimes the audio will get stuck as well and it will reset on its own. Last week when it happened, it wiped my system completely. Rebooted to the robot lying on its back and saying "No Command." Luckily I was able to flash the latest OTA image with adb. I have been told that many of the Pixel C's had faulty graphics chips and were being swapped under warranty, but I didn't find out until after my warranty expired. It is virtually impossible to find parts for this device. Usually you will find a broken one for sale for parts if anything.

Related

One V behaving erradically

Hi,
all seemed fine with my new, one week old One V. Till I installed GTA III. First the installer stuck while downloading the datafies. I canceled the download, restartet GTA III, but instead of completing the broken datafiles download (or re-downloading) it just startet the game and crashed the whole phone in the intro animation, that was without sound. I removed and reinstalled it, the download now finished, I could get the intro with sound, but it crashed the phone at the same moment. Since then my phone behaves like it would be very sick or hate me ;-/. After this crash it startet looping the reboot. It would boot, ask me for my SIMs PIN code, then be ok for a short time, then reboot again. This time it would boot into the desktop without asking me for the PIN. All seemed ok, but HTC's audio player forgot all the files I played (Last Played) and did not find any audio files (I have them on /sdcard/Music). It did not find them after several reboots, some of which were initiated by the phone all by itself. I then erased all the caches rebooted twice and it found the files along with the Last Played list. All seemed fine again, except the vibration of the tactile feedback would be less sharp and more wobbely. But only sometimes. Sometimes it was sharp. But besides that, all seemed to have healed itself and I could use the phone, maybe a bit slower, or maybe Avast and some tasker like app, I have running, made it a tad slower.
Then I installed yesterday's (today's ?) HTC update. Since that the phone reboots after two minutes. When I start the Preferences/Applications it takes ages to scan and most of the programs appear with their internal (com.foobar.someandroidapp) name. Just in order to change after a minute or so to their original name. Elixir2 crashes sporadically during use. Again I get the reboots without asking me for PIN.
Also, when I switch it off it shows the orange light for a minute, or so, instead of the green, though the phone is fully charged. It did not do this before. Oh, and in the meanwhile the HTC audio player forgets the MP3 files again I have on /sdcard/Music. Got no idea, what to do, since removing and reinserting the SD card did not help.
Also, I have the feeling, that something in the list of installed apps in the app-database crashes it. Where can I find it?
I can not even reset to factory defaults. At least I tried. It said it's doing it, then rebooted and all my stuff was there again (ie no reset).
It's crap! I need my phone's camera the next days because of some big Open Air event I am on.
See here for a little video about what happens... You need to download the vid (ca 80MB) and turn it around 90 degrees, sorry.
zmix said:
Hi,
all seemed fine with my new, one week old One V. Till I installed GTA III. First the installer stuck while downloading the datafies. I canceled the download, restartet GTA III, but instead of completing the broken datafiles download (or re-downloading) it just startet the game and crashed the whole phone in the intro animation, that was without sound. I removed and reinstalled it, the download now finished, I could get the intro with sound, but it crashed the phone at the same moment. Since then my phone behaves like it would be very sick or hate me ;-/. After this crash it startet looping the reboot. It would boot, ask me for my SIMs PIN code, then be ok for a short time, then reboot again. This time it would boot into the desktop without asking me for the PIN. All seemed ok, but HTC's audio player forgot all the files I played (Last Played) and did not find any audio files (I have them on /sdcard/Music). It did not find them after several reboots, some of which were initiated by the phone all by itself. I then erased all the caches rebooted twice and it found the files along with the Last Played list. All seemed fine again, except the vibration of the tactile feedback would be less sharp and more wobbely. But only sometimes. Sometimes it was sharp. But besides that, all seemed to have healed itself and I could use the phone, maybe a bit slower, or maybe Avast and some tasker like app, I have running, made it a tad slower.
Then I installed yesterday's (today's ?) HTC update. Since that the phone reboots after two minutes. When I start the Preferences/Applications it takes ages to scan and most of the programs appear with their internal (com.foobar.someandroidapp) name. Just in order to change after a minute or so to their original name. Elixir2 crashes sporadically during use. Again I get the reboots without asking me for PIN.
Also, when I switch it off it shows the orange light for a minute, or so, instead of the green, though the phone is fully charged. It did not do this before. Oh, and in the meanwhile the HTC audio player forgets the MP3 files again I have on /sdcard/Music. Got no idea, what to do, since removing and reinserting the SD card did not help.
Also, I have the feeling, that something in the list of installed apps in the app-database crashes it. Where can I find it?
I can not even reset to factory defaults. At least I tried. It said it's doing it, then rebooted and all my stuff was there again (ie no reset).
It's crap! I need my phone's camera the next days because of some big Open Air event I am on.
See here for a little video about what happens... You need to download the vid (ca 80MB) and turn it around 90 degrees, sorry.
Click to expand...
Click to collapse
here is what to do:
format the sdcard
factory reset your phone
Thanks, 1ceb0x, this is what I did. It all went fine. I have now applied the firmware update to 2.08.401.2, that got sent out these days. Seems to work out nicely.
What can I do, that I do not have to reformat in the future? Are there any utilities, that do snapshots of the system over time? Like Time-Machine for OS X does?
It's happening again. This is still the stock ROM, with the official (or was that two cuh?) update(s) a week ago.
I did not install any utilities, from which I think, they could go deeper into the system, like Avira and Automagic. I need a way to analyze, what my system is doing.
Oh, and it is reproducable: Mounting the phone as USB drive on a computer and, after work has been done, unmounting it on the computer, changing the USB mode on the phone. Now it starts. CPU seems to be up to 100% (UI becomes sluggish), apps behave strange (hadphone was in, speaker sounded, today appstore does not install apps, does not even connect, X-plore leaves a notification on screen after I quit, etc.). I had it two days ago, but the I rebooted a few ties, switched it off, took it from the USB cable and used it a little bit from battery. After this all was fine. But now that does not seem to help either.
zmix said:
It's happening again. This is still the stock ROM, with the official (or was that two cuh?) update(s) a week ago.
I did not install any utilities, from which I think, they could go deeper into the system, like Avira and Automagic. I need a way to analyze, what my system is doing.
Oh, and it is reproducable: Mounting the phone as USB drive on a computer and, after work has been done, unmounting it on the computer, changing the USB mode on the phone. Now it starts. CPU seems to be up to 100% (UI becomes sluggish), apps behave strange (hadphone was in, speaker sounded, today appstore does not install apps, does not even connect, X-plore leaves a notification on screen after I quit, etc.). I had it two days ago, but the I rebooted a few ties, switched it off, took it from the USB cable and used it a little bit from battery. After this all was fine. But now that does not seem to help either.
Click to expand...
Click to collapse
Wow, that's an amaizing type of error, I can assume a tad sdcard error, but I'm not sure of that.
Ken-Shi_Kun said:
Wow, that's an amaizing type of error, I can assume a tad sdcard error, but I'm not sure of that.
Click to expand...
Click to collapse
Szia
Yes, that's what I thought, too. I checked the file-system, I also ran a bad-blocks check, though, I am not sure, whether the utlity can do that reliably for an SDcard (since it has been written for a magnetic hard-disk). SDcards have a different technology. I got no reports about failures.
Now, that I hooked the phone to the debugger, I see the watchdog kicking in, but the traces.txt is being written to a directory, only root can access (and I am not). So I am still in the dark. Reports on the net have shown certain Sense devices to hace similare problems, with either too many apps installed onto SD or too many MP3s. The bugs are different. In the latter, the audio-player app of HTC is at fault, this seems to have been confirmed by HTC. Not sure, which Sense version, though, the phone was running ICS, but not a One series.
I'll hunt for the bug for a few more days, then I am going to root, custom kernel and custom ROM. Only convern I have with this, that I do not want to lose anything Sense related, because I love it so far. Ideal would be a ROM, that ported the S or X Sense, since those have more home-screens.
Yep usually clearing your caches returning your phone to factory mode should work, if not use the back nandroid.
Thread moved to.Q&A. Please keep all question related threads there. Thank you.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
"If you choose not to decide, you still have made a choice"
Sent from my HTC One X, using XDA Premium.

[Q] Random Reboots (SM-P605) Suspect Google Play

My tablet recently began entering a locked blue screen state devoid of text or icon. It holds there for one to three seconds and then reboots.
Prior to the start of this rebooting sequence trend I downloaded and installed the stock ROM listed on my signature, hoping that it would alleviate some issues with delay in screen tap response, some occasional heating during gaming along with what I perceived to be a little bit of driver related lag.
I haven't figured out when, why, or how it decides to reboot. But as far as I can tell it seems to be related to [behind the scenes machinery of] Google Play (GP). I suspect this because it has happened when I've launched GP or GP tried to do some updates or software installation.
Incidentally, though possibly unrelated, when I try to add an account via settings, at the sign in page, the device returns unable to sign-in message citing connectivity issues. I am in China, so I suspect this could all be related. To get around this issue, I log into a VPN service. This allows me to sign in and add the account to the device. However, in order to play any games, I must log off the VPN. But once the account has been added to the device, it more-or-less is able to access some of the Google services (at least the ones not outright blocked -such as drive and YouTube).
In my troubleshooting attempts, I have thus far done a cache wipe and factory reset from the boot menu. All to no avail.
At this point I need to live in constant fear of a sudden reboot, for I know not when it will strike next.
I would appreciate some suggestions on either what the issue might be, how to determine the cause, or how to solve it.
Thanks
Funny story...
So Kitkat has been released, for the TGY country code.. Yay!
P605ZSUCNE3_P605OZSCNE3_P605ZSUCNE1_HOME.tar
Is the md5 file to be put into the AP slot of Odin 3.09, for my tablet.
I was excited thinking this would address the issue.
Prior to flashing the ROM I factory reset from within the settings, then I went into the recovery boot menu and there I wiped the cache and did a factory reset once more.
Then I proceeded to setup and sign into my Google account, after flashing the ROM.
Naturally the tablet went ahead and started downloading and installing apps and updates from Google Play.
I was happy to see that it was progressing along swimmingly.
The screen dimmed down and then shutdown after period of inactivity (while downloading and installing apps in the background).
Occasionally, I'd click the home button to see tat everything was going as it ought.
I then noticed the screen turned black somewhat suddenly, without dimming first.
I thought little of it.But I went to check by pressing the home button... I figured maybe there's a little lag or the tablet is too busy installing, so I clicked the power button. Nothing; no response.
The tablet is deader than dead.
Now I don't know what to do.
After waiting a while, under the advisement of another user who apparently has also been having issues with his note 10.1 2014, I decided to try to long press the power button. The tablet came back on, and resumed downloading and updating from Google.
But now the tablet is going into this sudden blank blue screen and most of the time rebooting on its own (occasionally it needs a little help, by the pressing and holding of the power button to induce the reboot) ever so randomly. I have found absolutely nor rhyme nor reason for when or how it decides it's going to reboot itself. It tends to happen often if/when I launch some apps that require logging into Google services; but at times it happens without provocation -at all.
Recently it's been boot-looping -without the launching of any app... just from turning on, sitting idle, and then rebooting. But I'm no closer to figuring out how to consistently induce the reboot, either.
My tablet has never been rooted (and for obvious reasons, never will be), no custom ROM, no ROM from another region. Nothing that would give Samsung the excuse to void my warranty (not that it's worth much, here in China).
And yet, it still reboots at random intervals for no immediately apparent reason.
In any event, if anyone has any ideas on how to proceed, any suggestions on what to do with this POS, I'm open to suggestions.
I'm interested in general ideas such as take it to the Samsung shop (something I'm loathe to do because Samsung has terrible service -especially in China- and at best I'm looking at a month or something like that before I get it back), so some ideas on how to discover when/why/how this rebooting sequence is being triggered -and maybe troubleshoot it is slightly preferable.

G3 reboots and then goes into optimizing apps loop

Hi everyone,
I updated my phone to marshmellow about a month or 2 ago. Things seemed fine, was running ok and never had a issue really.
Then on Saturday whilst in whatsapp the phone went dead and rebooted and started showing the optimizing apps screen. When finished it would then reboot and sit on the logo and eventualyl back to optimizing apps. It did this for over 24 hours whilst plugged in.
I then download the EU marshmellow rom for the D855 G3 from a link here, flashed that and reinsatlled everything and even felt it was running much better. Was playing spotify, pressed pause and when I came back to phone it was basically dead. Power cycled it and same story again, optimizing apps/reboot loop.
It's now reset again and running off network and just spotify and mx vide play on it as entertainment device to work/back. And the Cubot P9 which was a temp phone is about to get thrown at a wall as it's a terrible phone but served it's purpose many times.
Anyone experienced this before? is the cache faulty/memory or something and this is causing it to loose data/config and go into this eternal loop?
Thanks in advance.
This happens because UUID apps conflict, you need to uninstall all (only your apps), wipe data/factory reset, reboot, and reinstall one by one agaib patiently...
Someday i learned this...
Sent from my XT320 using xda premium
Dethfull said:
This happens because UUID apps conflict, you need to uninstall all (only your apps), wipe data/factory reset, reboot, and reinstall one by one agaib patiently...
Someday i learned this...
Sent from my XT320 using xda premium
Click to expand...
Click to collapse
Interesting, perhaps if I would out what I installed in the last week I might be able to work it out?
What is interesting is I setup my gmail account and didnt install apps and it's been all day. I think the last app I installed was Amazon Fire TV and then it went the following day?
So ranthe phone the entire of yesterday with only spotify and mx video installed and airplane to see if ok. Then after Dethful's recomendation I installed only what I need and moved sim back to phone.
Phone still running ok now. Hopefully it's good to go. Holding out for a daydream phone and anything with SnapDragon 821 or better so almost bought a Samsung A5 or LeTV/Elephone 1080p to tie me over. Relived phone might be fine.

It froze, went black, and now it is weird.

Hello,
This is what have happened:
I was browsing via Chrome, when phone froze. Well, no big deal. It went black, and I couldn't power it back on. I was on rehersal, so I left it on the table for an hour.
Came back to it, tried to power it on, and after 20sec or so of holding Power button, Google appeared. And it disapeared again.
And that is it.
I can access bootloader, and recovery.
From there I tried to flash fresh img, but my device is locked. Went the other way. I downloaded latest OTA and went to adb sideload, and it downloaded it all to phone, but same thing with booting. It stops.
Sometimes it even goes to those circle animations on booting, but than it freezes again, and turns off.
Any hope for my 2 years friend now
Thanks.
@Nuuq: by searching for 'brick' 'bootloop' you find for example this thread Hope, it helps.
Exact same thing happened to me this morning. I was playing Clash Royale, and it froze. Rebooted, and it just went to Google screen and nothing else. I let it sit for an hour, and it started to boot, but froze mid-boot-animation. I can get into bootloader and recovery, so I'm going to flash the Bootloop fix this afternoon and see if it fixes it.
Odd......
I thought this was a CPU bootloop issue, so I flashed the 4-core TWRP, wiped everything, and installed the stock OPR4.170623.006 system, vendor, and thne 4-core boot.img I found in the bootloop thread. I got a little farther, say 5 minutes instead of 5 seconds, but it was still crashing and bootlooping! I couldn't activate the phone, cuz it was rebooting while waiting for my 2-factor authentication text, and when I tried wiping it again, it was rebooting while in TWRP while re-flashing the system. The more I try to fix it, the worse it gets...
I may just give up on the phone, and contact Project Fi support to see if they'll give me a new one.
Same here guys...put inside the the fridge for about an hour and it started, just in time to save my photos on Google photo...but as soon as I start to use it, it freeze, turn off, no reboot. If I reboot, it freezes on circles Google animation...i can enter in bootloader and recovery too...any suggestion?
Same problem - merrily browsing -> crashed and now bootlooping - can get to the bootloader menu but can't get into recovery mode
Running Oreo 8.0
I flashed the 4-core TWRP, and it was crashing even in that. Last night, it sat for 3 hours on the activation page, and never froze, but anytime I try to use it, it freezes. It sometimes turns on, but most of the time it just crashes while booting.
I already use Google Photos, and my texts are synced through Fi hangouts, so I'm not worried about losing anything. I've wiped my phone and started over maybe a dozen times over the past year. Different ROMs, kernels, etc. I just want a working device.
I called Google, and they said nope. They want me to call LG, but my brother has had 2 bootlooping 5x, and LG didn't help with either of his. I doubt LG will help me here, cuz I bought it from the Google Store. I think I have 3 options:
1) pay to gave the CPU reflowed. If I went this route, I would want to upgrade to 3GB or 4GB of RAM at the same time. If I do this, I still have to deal with my battery only holding a 70% of it's charge, and not wanting to spend $50 on a 2 year old OEM batter.
2) Upgrade to a used Pixel. I'm sure with the Pixel 2 coming out, lots of people are going to be upgrading, and I'm sure there will be a bunch of used Pixels showing up. But, you're still buying a used phone that's been out for a year now...
3) Upgrade to the Android One Moto X4. The word "upgrade' is used loosely, as it's VERY similar to our 5Xs. Similar benchmarks, similar screens, similar primary cameras, almost the exact same dimensions, etc. It would be an upgrade with 3GB RAM, bigger storage, SD card slot, 2nd rear camera, better GPS, bigger battery, new (not used), and a few other minor tweaks. Con is that it's so new, there are no ROM/kernels for it yet
I think I just talked myself into a X4 while writing this. We'll see what the wife says.
it happen for me but me i can boot to bootloder but the phone become very slow i just escape from bootloop i turn it on and after 2 week he bootloop again now only fastboot no recovery and no system how i do
squelch41 said:
Same problem - merrily browsing -> crashed and now bootlooping - can get to the bootloader menu but can't get into recovery mode
Running Oreo 8.0
Click to expand...
Click to collapse
Hmm, putting it in the freezer gets it to boot but rapidly crashes again - looks like it is the hardware rather than software

Pixel XL stuck in bootloop.

There are similar threads but I think my problem is different from the others.
In the morning everything was fine for about an hour but once I left the house my phone froze out of nowhere. In the beginning It was still able to reboot into Android but always crashed shortly after and right now it's looping. I can still get into fastboot but recovery mode doesn't work, I just get back into the bootloop, probably because the phone crashes before it enters recovery mode (first google logo shows, then it crashes).
Sometimes when it crashes it produces really weird artifacts, which can cover most of the screen or are only a few pixels large, in different colors.
I found this guide which might help but I can't get into Recovery Mode anyway.
I read about the contacts getting lose, still gotta figure out if certain scenarios will allow it to boot.
Software is stock Android, on the latest update the Pixel XL received.
Update1: So after about 7 hours it finally booted to Android again, after taking of the case (cheap plastic one). And it does so consistently for some reason but sadly still crashes after a few minutes. Maybe it's heat related, the phone always got warm more easily with the case on.
I also just noticed that the phone restarts on it's own after crashing (and for some reason activates the night light) which could mean that it's trying to protect itself from damage.
Update2: Seems to be temperature related. I put it on a cold ice cube tray and since then it didn't turn itself off.
Considering the fact it restarts on it's own there could be some error logs, how could I retrieve those?
Update3: Higher tendency to boot when battery is low.
Gnatcatcher said:
There are similar threads but I think my problem is different from the others.
In the morning everything was fine for about an hour but once I left the house my phone froze out of nowhere. In the beginning It was still able to reboot into Android but always crashed shortly after and right now it's looping. I can still get into fastboot but recovery mode doesn't work, I just get back into the bootloop, probably because the phone crashes before it enters recovery mode (first google logo shows, then it crashes).
Sometimes when it crashes it produces really weird artifacts, which can cover most of the screen or are only a few pixels large, in different colors.
I found this guide which might help but I can't get into Recovery Mode anyway.
I read about the contacts getting lose, still gotta figure out if certain scenarios will allow it to boot.
Software is stock Android, on the latest update the Pixel XL received.
Update1: So after about 7 hours it finally booted to Android again, after taking of the case (cheap plastic one). And it does so consistently for some reason but sadly still crashes after a few minutes. Maybe it's heat related, the phone always got warm more easily with the case on.
I also just noticed that the phone restarts on it's own after crashing (and for some reason activates the night light) which could mean that it's trying to protect itself from damage.
Update2: Seems to be temperature related. I put it on a cold ice cube tray and since then it didn't turn itself off.
Considering the fact it restarts on it's own there could be some error logs, how could I retrieve those?
Update3: Higher tendency to boot when battery is low.
Click to expand...
Click to collapse
Maybe replace battery?
Hi there! I am not sure if your problem was fixed yet. But my Pixel XL died yesterday and did the same exact thing. It went into an infinire boot-loop, and after trying many times to power off and reboot, some weird artifacts appeared.
I think I messed up the phone, because at first the phone booted and then restarted, but now it just restarts and never ends....
EDIT: After some hours of rebooting, and more artifacts, the Pixel finally booted on android. Battery was at 4% so I guess that helped. It keeps rebooting from time to time, but at least I can copy my photos now haha.

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