Help Accessing a Locked Device - Epic 4G Q&A, Help & Troubleshooting

A friend of mine gave me her Samsung Epic 4G (SPH-D700) that is locked hoping to recover some of data in the internal memory. The pattern unlock attempts have been exceeded, and she's not having any luck recovering the Google account. The phone is not rooted, and my PC will not detect it (assuming because it's locked?). Does anyone know if the Google account credentials the phone is looking for are cached on the device? She has changed her password since this phone was active, and it does not seem to be taking the new password.
If we're unable to recover the account, do we have any options to bypass the lock screen? I've found a couple methods requiring connecting the phone to a PC and using third-party data recovery software, but I assume those will not work since the PC does not detect the phone. Is there a way to flash the phone using an SD card?
Thanks in advance for any help.

My friend is going to take her phone by the Sprint store to see if they have any way to help without wiping the phone, but I doubt they will be able to help... otherwise that would likely be suggested all the places I've looked for a fix. If (more likely when) that happens, does anyone have any information they can provide that help us access her data?

Related

[Q] Recovering data?

Hi
My mother's phone has finally met it's match as seen here:
http : // i . imgur . com / Z6ixR . jpg
Anyway, I'm trying to recover all her phone numbers from it as it was never synced with a Google account so there's only about 5 numbers on it.
It's unrooted, running latest unbranded FW. I assumed holding power and vol down would allow it to work with ADB but apparently not. HTC Sync has been useless as ever too.
Is there absolutely ANY way I can get her contacts back?
Thanks.
Is it completely dead? Or is just the screen broken?
What happened to the phone?
theq86 said:
Is it completely dead? Or is just the screen broken?
What happened to the phone?
Click to expand...
Click to collapse
The digitizer and the actual screen is dead
The phone itself works though, it makes noises when it starts up and whatnot.
From what I've been told, it got updated, then it was lagging so much it wouldn't even let her answer the phone and she just lost her temper. Phone, meet wall!
rather phone meets hammer. this is really no wall damage
but, however.
If the firmware on it is completely stock and the digitizer is defect, then you will not be able to enter pin, activate usb debugging and pull the contacts from the phone.
If you were unlocked there would come at least 2 ideas to my mind to retrieve data. But when it is stock, no way.
* you can't unlock bootloader. and even if, during the process data is wiped
* you can't access adb if the phone is not fully booted
* you can't fully boot the device when you can not enter the pin.
so there is no way.
Is it a GSM phone? If so, it should have a SIM card which may have the contacts stored on it.
Try using the SIM card to copy the contacts to another phone. Then copy the contacts from that phone to the computer (or just keep them on the phone).
theq86 said:
rather phone meets hammer. this is really no wall damage
but, however.
If the firmware on it is completely stock and the digitizer is defect, then you will not be able to enter pin, activate usb debugging and pull the contacts from the phone.
If you were unlocked there would come at least 2 ideas to my mind to retrieve data. But when it is stock, no way.
* you can't unlock bootloader. and even if, during the process data is wiped
* you can't access adb if the phone is not fully booted
* you can't fully boot the device when you can not enter the pin.
so there is no way.
Click to expand...
Click to collapse
There is no pin and debugging was never enabled so I guess it's goodbye contacts. She could use a clearout of them.
Thanks anyway!
kalaker said:
Is it a GSM phone? If so, it should have a SIM card which may have the contacts stored on it.
Try using the SIM card to copy the contacts to another phone. Then copy the contacts from that phone to the computer (or just keep them on the phone).
Click to expand...
Click to collapse
I already tried the sim in my phone to no avail I think it was set up to store numbers to the phone by default. Not the best idea ahaa. Definitely taught me to make sure all my contacts are backed up though.
Sent from my Desire HD using XDA App

Verify Your Account VS986 G4

Hi everyone,
So my Verizon G4 VS986 recently had a bootloop issue and was sent in to LG to fix the phone. They sent it back and what they said they did was to replace the flash memory. Obviously the phone has been reset and all my data is wiped as warned before I sent the phone in. The phone now boots up but I'm stuck at verify your account. I logged in to my google account on this phone and after two step verification was a success, I still cannot move forward and am stuck at the verify your account.
I looked into this issue online and found that this is part of the Factory Reset Protection built into 5.1. In either case, I did not change my password to my google account at all, it is still the same password, so the 72 hour wait rule shouldn't apply here at all. I also can't bypass the protection either since some of the methods require that you go into the Accessibility as seen here through this link: http://forum.xda-developers.com/g4/general/tut-bypass-lg-lock-google-account-t3223518 . My issue is that that Accessibility menu is not present on the initial screen, only language and moving forward.
So what are my options now? Contact LG about my issue or is there a way I can contact Google? Is it possible that the original account information is stored on the flash memory which LG replaced and now the account I need to log in is of some different user? If that's the case, am I forever stuck on this screen and this phone is effectively dead? Or is there something I can do that I haven't discovered yet? If anyone could help, it'd be a great help, thank you.
falcon1ps2 said:
Hi everyone,
So my Verizon G4 VS986 recently had a bootloop issue and was sent in to LG to fix the phone. They sent it back and what they said they did was to replace the flash memory. Obviously the phone has been reset and all my data is wiped as warned before I sent the phone in. The phone now boots up but I'm stuck at verify your account. I logged in to my google account on this phone and after two step verification was a success, I still cannot move forward and am stuck at the verify your account.
I looked into this issue online and found that this is part of the Factory Reset Protection built into 5.1. In either case, I did not change my password to my google account at all, it is still the same password, so the 72 hour wait rule shouldn't apply here at all. I also can't bypass the protection either since some of the methods require that you go into the Accessibility as seen here through this link: http://forum.xda-developers.com/g4/general/tut-bypass-lg-lock-google-account-t3223518 . My issue is that that Accessibility menu is not present on the initial screen, only language and moving forward.
So what are my options now? Contact LG about my issue or is there a way I can contact Google? Is it possible that the original account information is stored on the flash memory which LG replaced and now the account I need to log in is of some different user? If that's the case, am I forever stuck on this screen and this phone is effectively dead? Or is there something I can do that I haven't discovered yet? If anyone could help, it'd be a great help, thank you.
Click to expand...
Click to collapse
Since no one has the answer, I'll chime in on my resolution. Call LG, send the phone back in, and they will get it fixed. In my case, they changed the motherboard this time, not only the flash memory. After that, no more verify your account issues. Still was in warranty, not sure if you get a bootloop out of warranty would they still fix it without charging you.

Locked out of Galaxy S7 - out of options

Hi all! Sorry my first post is begging for help. Anyway.
In the midst of setting up fingerpint recognition on my S7, I was prompted for my PIN. By whatever ****ery, the PIN I have used for months and entered during setup stopped working. I have submitted this to Samsung. This wasn't a problem until my phone died and now requires a PIN instead of print upon unlock.
I have rooted all of my phones previously and searched the whole goddamn forum for a solution. USB debugging is turned off, the phone is not rooted, everything is bone stock. I have the Verizon (Exynos) variant.
I have tried all solutions from the most recent thread I could find but to no avail:
https://forum.xda-developers.com/showthread.php?t=2620456
My only idea is to try to use Heimdall (I'm on Linux) to root and flash stock Android or something in hopes that this might save my user data but replace the OS. When I've tried finding my device using ADB through terminal I only get "unauthorized," presumably I need to unlock my phone first to turn on USB debugging/media transfer. Maybe there is a way to turn on ADB through recovery mode but I'm not sure. Google Device Manager only locks my phone but does not provide a new password. I only need the pictures but Google Photos does not back them up in the background, only if I'm able to unlock the phone and open the app up. I took all precautions to stop this from happening. These pictures are vital to my job. Please help.

LG K10 screen lock

I've got a problem with my lg k10 - It's number protected and I can't remember the combination. I can't make a backup, because my usb is in loading only mode, I can't access it remotely because USB debugging is off. I really don't want to hard reset it, because i've got some private and important things there. I can't really do anything about rooting etc. (I don't know anything as well). Just for mentioning sake, I've tried ADM, but it didn't work (like it's anything new :/) is there any way to bypass it somehow without hard resetting it?
EDIT: I'm sorry if it's not the place for such newbie things, I lost all my hope and I don't know what to do
EDIT2: It was repaired after screen crash and I don't really remember putting the code combination in place of contemporary screen lock.
thegrottman said:
I've got a problem with my lg k10 - It's number protected and I can't remember the combination. I can't make a backup, because my usb is in loading only mode, I can't access it remotely because USB debugging is off. I really don't want to hard reset it, because i've got some private and important things there. I can't really do anything about rooting etc. (I don't know anything as well). Just for mentioning sake, I've tried ADM, but it didn't work (like it's anything new :/) is there any way to bypass it somehow without hard resetting it?
EDIT: I'm sorry if it's not the place for such newbie things, I lost all my hope and I don't know what to do
EDIT2: It was repaired after screen crash and I don't really remember putting the code combination in place of contemporary screen lock.
Click to expand...
Click to collapse
Try these option may help you it give you 7 different ways to gain access again. With your google account to unlock the device. Don't worry it can be done and you can always get back into your phone as long as your the account owner
7 Ways to Bypass Android's Secured Lock Screen
https://android.gadgethacks.com/how-to/7-ways-bypass-androids-secured-lock-screen-0165540/
More ways to get back into you device
https://drfone.wondershare.com/unlock/bypass-android-lock-screen.html
Unfortunately all these options were tested and didn't work. I factory resetted it already, but thank you nevertheless!
Dear mods, this thread can be closed now

Unable to reset Andriod ZTE phone bc of FRP lock, Looking for help unlocking Please!

Hi,
So I have a rather unheard of problem. I was given a phone from a friend before they moved out of state and have no way of contacting them anymore. I turned it on and it had a pass code so i just figured i would do a factory reset ( or what i assumed to be a factory reset) using the buttons on the phone. I used the recovery menu to get to the screen that gave me the options to wipe data, or install update from apk, or factory reset the phone so i used the volume buttons and clicked reset. I let the phone do its thing and when it turned back on it goes to the google factory reset protection page saying i need to login using a google account that was previously used on the phone before the reset. FML! i used the talk back option to be able to access the settings menu and figured i would just do the reset from the settings menu. This is were all of my problems begin!! I can access the settings menu and get to the back up & reset and then click the the Factory reset option. However, the factory reset screen has a button at the bottom of the screen that says Reset Phone and when I click the Reset phone button, absolutely nothing happens. (It makes a click sound but it doesn't do anything at all)
The Other Problem!!: For some unknown reason i cant seem to access the developer options and enable USB debugging. even after i put the phone in safe mode i still could not get the developer options to appear. I have no clue what i am doing wrong but i feel like i am running into a brick wall and not matter what i click or press the phone just will not do what it is suppose to do! I tried every way I can think of to enable USB debugging but, no matter how many times I try to click Build Number or Build Version ( whatever it is exactly called, hopefully you can understand what I mean) nothing happens! I have tried to install a USB debugging app from a qr code but it won't read the qr code from the camera app. I was able to access the camera app using the same talk back trick that i used to get into the settings. I keep telling myself if only i knew about the talk back trick to get into the settings menu before i stupidly reset the phone when i first saw the pass code. So I am hoping that a google FRP Bypass program will work and help me make the phone usable again!! Does anyone have any suggestions or advice?? I am open to all ideas.
So far i have come up with a few ideas but idk if any of them are even possible to accomplish! Can someone help me out and tell me if any of the following options are even possible and whether or not it will be helpful and make the phone usable so i can have a cell phone again. Please, Please can someone help me!! Ideas:
1.) Use a Google Factory Reset Protection Unlocking program.
2.)Somehow completely delete the entire phone and reinstall the marshmallow android OS, like when you would do a fresh clean install of windows on a PC, (IDK if this is even possible but i am assuming it should be)
3.) Rooting the phone and finding a new custom ROM. ( I haven't even done anything like or close to rooting a phone, but im guessing it cant be that hard, right? Google and YouTube have vast amounts of tutorials........, hopefully,....right?
4.) I have backups of my older phones that i am wondering if it would be possible to use one of the backups i have saved and somehow putting it on the phone as a way to get pasted the FRP lock? I haven't a clue if the backups are only usable to the specific phones that created them or if they can be used on any phone?
5.) Downgrade the Android version to a older version that doesn't have the FRP lock, then once i have access into the phone i can just upgrade the phone after i logging into my google account.
6.) You know how Windows PC have the restore option in the settings so you can go back to a previously made restore point? Like turning back the clock so to speak, Is this option available or does it even exist at all on Android? I was thinking if it does i can just simply store the phone back to before i stupidly reset it and then use the trick to bypass the screen lock code and use the settings to do a hard reset ( I really don't think this option even exists or is possible but im literally at the point of willing to try and do absolutely anything to be able to have a phone again! Please and thanks! It is a ZTE Z837VL and it is Android marshmallow, Android Version 6.0.1 (I'm not sure if the
Android version matters or not?)
Thanks. Also If this is the wrong place for this post then please just let me know where the correct spot is to post and i will quickly fix it!! I am new to the site and I have read alot of posts and truthfully, feel like i have overwhelmed myself with trying to make sure i do things the way its supposed to be done. I know many most likely ALL of the members on this site are advanced and way more knowledgeable about the mobile phone information. I do know alot of computers and I have alot of programming experience but i have only focused on PCs and am just starting to learn what i can about mobile development.
Thanks again for helping me and sharing whatever you can with me to help solve things. I am really hoping not to end up with a paperweight haha!!
Alyson

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