I'm on the June security patch and I haven't been able to update anything OTA even though I have an AT&T SIM. Is there someway to force the Software Update check to work properly by using a pm command in the shell? Do I need to sideload the firmware to get it update to OREO and if so, what is the command and where can I find the full file. Any help would be useful.
please go here: https://firmware.center/firmware/Motorola/Moto Z2 Force/Stock/XT1789-04/
download the at&t rom for your device.
unzip into platformtools.
and run these commands
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot flash logo logo.bin
fastboot flash boot boot.img
fastboot flash recovery recovery.img
fastboot flash dsp adspso.bin
fastboot flash oem oem.img
fastboot flash system system.img_sparsechunk.0
fastboot flash system system.img_sparsechunk.1
fastboot flash system system.img_sparsechunk.2
fastboot flash system system.img_sparsechunk.3
fastboot flash system system.img_sparsechunk.4
fastboot flash system system.img_sparsechunk.5
fastboot flash system_b system_b.img_sparsechunk.0
fastboot flash system_b system_b.img_sparsechunk.1
fastboot flash modem NON-HLOS.bin
fastboot erase modemst1
fastboot erase modemst2
fastboot flash fsg fsg.mbn
fastboot erase cache
fastboot erase userdata
fastboot erase customize
fastboot erase clogo
fastboot reboot
let me know if this helps you get back on track with being able to update from AT&T
i have used this in a bat script to install the AT&T rom on the tmobile hardware, then i was able to go back to stock once more and install updates.
Do these commands work on a locked bootloader which AT&T has? Does someone have a good understanding of how the following packages work regarding ota updates?
com.motorola.ccc.devicemanagement
com.motorola.ccc.checkin
com.motorola.ccc.mainplm
com.motorola.ccc.ota
com.motorola.ccc.notification
I was wondering if i could clear out the cache of one of them or disable then re-eanable one or more of them would that possibly fix my ota problems?
I am having the same issue, the phone is stuck on the June patch and no matter what I do I can't get any updates, nor will adb sideload or install update from zip in recovery work.
edit:
got it working, if you are still stuck on June security patch just download the AT&T update from the 2nd post above, put the phone into bootloader mode, and unzip the attached bat file in the folder then run it (ensure you have the Motorola drivers installed). as soon as I rebooted and set up I checked for updates and it started downloading the new 8.0.
DISCLAIMER: for AT&T Z2 Force models.... will wipe data.... this worked for me may not work for you... use at your own risk.... it's you not me.... this is your choice.
i did the same, now i have november update but i didnt get the oreo update afterwards.
Install the stock rom
Is there any way to flash the downloaded stock rom from post 2? No further OTA update
What do you mean will wipe data
Mrgabi said:
What do you mean will wipe data
Click to expand...
Click to collapse
It will wipe everything from your phone like a factory reset so make sure you have a backup of whatever you need to reinstall.
Hello, Just got my Z2 force (AT&T) and it too is on the June 2017 security patch and I can't seem to get it to update either as it just says no updates available. I have tried the things listed here but still, no go for me and not sure what to try next. I mean I am pretty sure I was following the directions correctly. I have downloaded the Motorola drivers and installed them, I also have the platformtools unzipped into a folder C:/adb. I then downloaded the NASH_ATT_NCX26.122-59-8-11-1_subsidy-ATT_regulatory-DEFAULT_CFC.xml.zip and downloaded it into the platformtools folder and then unzipped it so all the files were in C:\adb\platform-tools. I then ran a powershell on windows 10 and did ./adb devices and it had 1 device attached I then did ./adb reboot recovery and it reboot into recovery with the andoird guy and a red triangle with an ! in it. Then whenever I run a command or ty the flashall.bat it just sits there and says waiting for device. yet it it able to find hte device if I do ./adb devices. So not sure what my next steps should be.
Thanks,
bbgarnett said:
Hello, Just got my Z2 force (AT&T) and it too is on the June 2017 security patch and I can't seem to get it to update either as it just says no updates available. I have tried the things listed here but still, no go for me and not sure what to try next.
Thanks,
Click to expand...
Click to collapse
Do a warranty replacement. I got a replacement free of charge with updated security patch and android Oreo. I suggest doing it immediately while it is free.
kingstu said:
Do a warranty replacement. I got a replacement free of charge with updated security patch and android Oreo. I suggest doing it immediately while it is free.
Click to expand...
Click to collapse
OK well, I bought it on Swappa it was new (resale) so the box was opened but everything else wasn't and still had the plastic on it. So I contacted Motorola on their support forums and they said to just wait a little while and see if it'll update but too they also said they'd have someone take a look into it as they have my IMEI number so I guess will see what they say.
Thanks for the reply
Again, I would do a warranty replacement. I bought mine used and I got a warranty replacement free of charge. You need to use your IEMI and select the "software unable to update" as an option and they will give you a price and let you know if it is under warranty. Mine was without cost and I shipped them the phone and waited for them to send me a replacement. If you wait too long you might go past the 1 year mark and then it might cost you. Don't delay and to inquire about it online though the support links is probably best.
kingstu said:
Again, I would do a warranty replacement. I bought mine used and I got a warranty replacement free of charge. You need to use your IEMI and select the "software unable to update" as an option and they will give you a price and let you know if it is under warranty. Mine was without cost and I shipped them the phone and waited for them to send me a replacement. If you wait too long you might go past the 1 year mark and then it might cost you. Don't delay and to inquire about it online though the support links is probably best.
Click to expand...
Click to collapse
Hello, Just checked and it says my warranty expires Sep 2018. So hopefully it shouldn't cost. Now though if I do return it I am assuming they'll just want the device nothing else and will they send me back a new device as this device is new no scratches or nothing and don't want to get back a device that has any marks or scuffs etc. Also, the first thing I did before even turning the device on was put on a tempered glass screen protector so I am assuming I'd take that off before I sent the device back to them. Either way, I hope I can get the issue fixed without having to return it but at least I know it's under warranty, Assuming that when it says Sep 2018 that once Sep 1st hits that the warranty will be expired?
Thanks again
kingstu said:
Again, I would do a warranty replacement. I bought mine used and I got a warranty replacement free of charge. You need to use your IEMI and select the "software unable to update" as an option and they will give you a price and let you know if it is under warranty. Mine was without cost and I shipped them the phone and waited for them to send me a replacement. If you wait too long you might go past the 1 year mark and then it might cost you. Don't delay and to inquire about it online though the support links is probably best.
Click to expand...
Click to collapse
Hey, I dropped my device off with FedEx on Sunday and Motorola said they received it yesterday, anyways just wondering how long your turnaround time. I have my Moto E4 that I can use so it's not the worst if I have to wait. Hopefully, it won't be too long especially if they're just going to send me a new device that should have Android oreo and updated security patches on it.
Thanks again for your advice.
Seems like it runs through script fine until the end
Script seems to run fine until the end. Phone wont boot and flashes at logo screen and then goes to bootloader logs saying your device didn't start up successfully. Need help. Can anyone help with this? I think the problem might be with the userdata not automatically formatting at the end. Nevermind, Everything all good after 3 or 4 tries. I still can't update to the latest build after flashing, which is OCXS27.109-47-11 according to what I looked @ att website. It says I have the latest version which is OCXS27.109-47-7. Anyone have the latest build to flash?
i had the same issue
I've used Lenovo Smart Moto Assistant and managed to get the last update
I have the same issue with T mobile. the phone says there is a new update, it downloads and tries to install but fails. I am on the May 2018 security patch, OCXS27.1.3. Android File Host and other sites don't list any new firmware. I have tried the Lenovo Smart Moto Assistant and it also doesn't recognize the new update. Any suggestions?
Oreo Update
For all who could not receive the Android 8 Oreo update and need it:
I was finally able to install the update through the Lenovo Moto Smart Assistant (poorly designed tool but at least it's a work around):
https://support.lenovo.com/il/en/downloads/ds101291
Before starting, you have to tap your build number 7 times ( Apps > Settings > System > About phone then tap Build number 7 times. Tap the Back icon to navigate back to System then select Developer options.)
Tap USB debugging to turn on. BTW when you connect it to the smart assistant, there will be a couple of popups on the phone screen that you have to give permission to.
The first dozen times I tried it, it would stall at 51% no matter what settings i picked. I finally got it to work by doing the following:
Once it recognized the phone (has to be powered on), I went to the update tab and let it see my phone and get ready to start the update.
Next I turned off the phone, then held the down volume, and powered back on (into fastboot.) Then I started the upgrade. It took a while but actually completed when I came back from breakfast.
Then, I had a new problem which appears all over the net: my finger print reader didn't work anymore. I tried a full wipe/restore from the settings, but it didn't help. There's directions all over the net to sideload files, etc, but I didn't do any of that.
I went back into the smart assistant and instead of doing the upgrade, I did the rescue (pick Moto Phone, then select your device from the drop downs (moto z 2nd gen). With this process, it actually tells you to turn off your phone, then power-on with the volume down depressed.
After the Rescue, my finger print reader was reconfigured and is now working great.
I hope someone else finds this helpful. I was very eager to get the update and make sure my phone didn't brick or something while I could still return it. Good luck and comment with your results if you give it a try.
I was finally able to install the update through the Lenovo Moto Smart Assistant (poorly designed tool but at least it's a work around):
https://support.lenovo.com/il/en/downloads/ds101291
Before starting, you have to tap your build number 7 times ( Apps > Settings > System > About phone then tap Build number 7 times. Tap the Back icon to navigate back to System then select Developer options.)
Tap USB debugging to turn on. BTW when you connect it to the smart assistant, there will be a couple of popups on the phone screen that you have to give permission to.
The first dozen times I tried it, it would stall at 51% no matter what settings i picked. I finally got it to work by doing the following:
Once it recognized the phone (has to be powered on), I went to the update tab and let it see my phone and get ready to start the update.
Next I turned off the phone, then held the down volume, and powered back on (into fastboot.) Then I started the upgrade. It took a while but actually completed when I came back from breakfast.
Then, I had a new problem which appears all over the net: my finger print reader didn't work anymore. I tried a full wipe/restore from the settings, but it didn't help. There's directions all over the net to sideload files, etc, but I didn't do any of that.
I went back into the smart assistant and instead of doing the upgrade, I did the rescue (pick Moto Phone, then select your device from the drop downs (moto z 2nd gen). With this process, it actually tells you to turn off your phone, then power-on with the volume down depressed.
After the Rescue, my finger print reader was reconfigured and is now working great.
I was very eager to get the update and make sure my phone didn't brick or something while I could still return it. Good luck and comment with your results if you give it a try.
bbgarnett said:
Hello, Just got my Z2 force (AT&T) and it too is on the June 2017 security patch and I can't seem to get it to update either as it just says no updates available. I have tried the things listed here but still, no go for me and not sure what to try next. I mean I am pretty sure I was following the directions correctly. I have downloaded the Motorola drivers and installed them, I also have the platformtools unzipped into a folder C:/adb. I then downloaded the NASH_ATT_NCX26.122-59-8-11-1_subsidy-ATT_regulatory-DEFAULT_CFC.xml.zip and downloaded it into the platformtools folder and then unzipped it so all the files were in C:\adb\platform-tools. I then ran a powershell on windows 10 and did ./adb devices and it had 1 device attached I then did ./adb reboot recovery and it reboot into recovery with the andoird guy and a red triangle with an ! in it. Then whenever I run a command or ty the flashall.bat it just sits there and says waiting for device. yet it it able to find hte device if I do ./adb devices. So not sure what my next steps should be.
Thanks,
Click to expand...
Click to collapse
westec2 said:
For all who could not receive the Android 8 Oreo update and need it:
I was finally able to install the update through the Lenovo Moto Smart Assistant (poorly designed tool but at least it's a work around):
Before starting, you have to tap your build number 7 times ( Apps > Settings > System > About phone then tap Build number 7 times. Tap the Back icon to navigate back to System then select Developer options.)
Tap USB debugging to turn on. BTW when you connect it to the smart assistant, there will be a couple of popups on the phone screen that you have to give permission to.
The first dozen times I tried it, it would stall at 51% no matter what settings i picked. I finally got it to work by doing the following:
Once it recognized the phone (has to be powered on), I went to the update tab and let it see my phone and get ready to start the update.
Next I turned off the phone, then held the down volume, and powered back on (into fastboot.) Then I started the upgrade. It took a while but actually completed when I came back from breakfast.
Then, I had a new problem which appears all over the net: my finger print reader didn't work anymore. I tried a full wipe/restore from the settings, but it didn't help. There's directions all over the net to sideload files, etc, but I didn't do any of that.
I went back into the smart assistant and instead of doing the upgrade, I did the rescue (pick Moto Phone, then select your device from the drop downs (moto z 2nd gen). With this process, it actually tells you to turn off your phone, then power-on with the volume down depressed.
After the Rescue, my finger print reader was reconfigured and is now working great.
I hope someone else finds this helpful. I was very eager to get the update and make sure my phone didn't brick or something while I could still return it. Good luck and comment with your results if you give it a try.
Click to expand...
Click to collapse
Hello.
I don't know if i did not understand correctly, but when I have the phone recognized to do the update, i turn it off, and since the PC stops recognizing it is connected, the lenovo smart assistant goes back to the sync page.
How could you achieve that? Do you have another setting on your PC or lenovo assistant software?
Do you turn it off before clicking proceed?
Do you turn it off while the "all information could be wiped" is on screen?
Do you turn it off when the "loading bar" starts?
Could you be more specific? I would like to update my phone.
Thank you.
Related
Hey guys! So I have had a huawei watch for about two weeks now. Yesterday after not wearing it for a few days I got the "android wear has stopped working" message and pressed ok. It was frozen so I reset it. Now it will only get to the boot screen with the four colorful logos and will stay there indefinitely. I have tried going into recovery and doing the factory reset option however this does not help. I have also charged it and turned it off and on multiple times. The watch is stock. What can I do? I bought it from amazon when they had it on the deal of the day. Now if I try to exchange it they want to just apply the amount to an item of my choice. This will not cover the cost of a new one. Obviously I can talk to customer service but I want to see if I can fix it first.
Thanks guys!
jakebake said:
Hey guys! So I have had a huawei watch for about two weeks now. Yesterday after not wearing it for a few days I got the "android wear has stopped working" message and pressed ok. It was frozen so I reset it. Now it will only get to the boot screen with the four colorful logos and will stay there indefinitely. I have tried going into recovery and doing the factory reset option however this does not help. I have also charged it and turned it off and on multiple times. The watch is stock. What can I do? I bought it from amazon when they had it on the deal of the day. Now if I try to exchange it they want to just apply the amount to an item of my choice. This will not cover the cost of a new one. Obviously I can talk to customer service but I want to see if I can fix it first.
Thanks guys!
Click to expand...
Click to collapse
The one and only way I can recommend is to unlock bootloader and flash stock images manually, according to this guide.
But of course, choice is yours as it's not really clear whether it's simply a software issue or there is some kind of a hardware malfunction resulting in system not booting.
hi
i managed to get mine working as well ! (Thanks to abhanli, pkt_lnt and skin180)
make sure you are in fastboot menu on your watch (holding the power button till switches off and the pressing again after vibrates)
most important thing next is to press shift and right click anywhere in the adb folder on your computer, and then run command prompt from there, otherwise adb will not load up and you will think that you have just run a dodgy script !
unlock your bootloader (typing "Fastboot Oem Unlock" in the command prompt in adb folder)
then you can use steps of skin180 (link above)
OR
https://developer.android.com/wear/preview/downloads.html
scroll down to huawei watch and choose second download option (non preview image for after testing) (thanks pkt_lnt)
extract into your adb folder (located in c:\)
then using the command prompt in adb folder, navigate to that extracted folder (using dos commands)
then if you are on windows, type "flash-all.bat"
hey presto - will work !
when it reboots, you may think "darn it still has spinning dots !" but if you wait about 5-10 mins it progresses past that stage and comes up with welcome screen !
My watch is working again !
HUAWEI customer services are a pile of POO. Their repair centre in UK is waste of time. They never answer the phone and never reply to messages.
If the Huawei watch wasnt so beautiful, i'd never bother with them !
Good luck and thanks all.
Hi all,
My Nexus 5x (16gb - all stock.) went and soft bricked today. Not sure why - just seemed to start wanting to constantly restart - never making it past the white google text part of the boot process. Not sure if it's an update or hardware. No trauma or dropping of the phone - which makes me think s/w rather than h/w.
I have attempted to install a rescue OTA update (instructions I followed are from technobill - don't have enough posts to add a link). However, when running "adb sideload <file>" I get a "failed to read command" error. Have tired multiple cables/ports however to no avail.
(Recovery screen shows the following build details: 7.0/NBD90W/3239497)
Any ideas?
Thanks.
Somewhat Irked
SomewhatIrked said:
Hi all,
My Nexus 5x (16gb - all stock.) went and soft bricked today. Not sure why - just seemed to start wanting to constantly restart - never making it past the white google text part of the boot process. Not sure if it's an update or hardware. No trauma or dropping of the phone - which makes me think s/w rather than h/w.
I have attempted to install a rescue OTA update (instructions I followed are from technobill - don't have enough posts to add a link). However, when running "adb sideload <file>" I get a "failed to read command" error. Have tired multiple cables/ports however to no avail.
(Recovery screen shows the following build details: 7.0/NBD90W/3239497)
Any ideas?
Thanks.
Somewhat Irked
Click to expand...
Click to collapse
Did your phone just reboot in the middle of doing something innocuous then start bootlooping? Were/Are you on total stock with bootloader locked? If both yes, it is probably hardware issue you are encountering.
Regarding sideloading, did you place your Android recovery in sideload mode?
Did you verify adb can "see" your device using "adb devices"?
SomewhatIrked said:
Hi all,
My Nexus 5x (16gb - all stock.) went and soft bricked today. Not sure why - just seemed to start wanting to constantly restart - never making it past the white google text part of the boot process. Not sure if it's an update or hardware. No trauma or dropping of the phone - which makes me think s/w rather than h/w.
I have attempted to install a rescue OTA update (instructions I followed are from technobill - don't have enough posts to add a link). However, when running "adb sideload <file>" I get a "failed to read command" error. Have tired multiple cables/ports however to no avail.
(Recovery screen shows the following build details: 7.0/NBD90W/3239497)
Any ideas?
Thanks.
Somewhat Irked
Click to expand...
Click to collapse
Well luckily I made this post today.
The more this goes on, the more I believe it to be hardware ...
@sfhub - reasonably innocuous. Had just opened one or 2 apps that morning. Not sure what had updated overnight app/os wise. Not anything interesting as far as I can tell. Once I managed to get it into recovery "adb devices" was returning the phone.
@bardhi92 - I saw that once I got in. However, I couldn't get it to see my phone.
Updated things I have tried and why I've all but thrown in the towel:
After the OTA rescue sideload failed I started trying a few different things. It stopped taking me into recovery mode more frequently, at least it seemed that way - it would just keep bootlooping. My main issue is that I has a locked bootloader, which stopped me whacking TWRP on and loading on a custom rom - just to see if that worked.
I thought it might let me sideload on a factory default img file. Turns out nope.
However I used NRT to "Flash Stock + Unroot" (with "Soft Brick/Bootloop" checked) which for some reason, then allowed me to get back into recovery mode. I had also removed the sim card/tray at this point. May have been either or neither of those that allowed me to get into recovery mode. Can't say for certain.
I cleared /cache and /data and then attempted the OTA rescue update again. This time it failed at 45% (according to my cmd prmpt) with the error: "* failed to read command: No error". I'm not sure text was on the phone at the time. But it did manage to boot into Android. I quickly stepped through the various intro steps (putting in the sim, adding my mail google account details).
I went to get a beer. Only to find it boot looping again.
Not to be deterred, I vowed to try again. Same steps as before (remove sim, nrt voodoo). This time however the OTA rescue worked and fully completed. I went through the intro steps again. This time I quickly turned on dev options, enabled usb debugging and sorted out the OEM bootloader. I thought this would be smart, just in case it hapened again. Once I chose to unlock ("fastboot reboot", selected yes), it decided to start boot looping again.
The main annoyance is: I don't think I have any proof of purchase, even though it's in warranty. That, and I now live in Dubai - so shipping back to the UK where I brought it is going to be killer. But I think it's the path of least resistance at the moment.
SomewhatIrked said:
The more this goes on, the more I believe it to be hardware ...
@sfhub - reasonably innocuous. Had just opened one or 2 apps that morning. Not sure what had updated overnight app/os wise. Not anything interesting as far as I can tell. Once I managed to get it into recovery "adb devices" was returning the phone.
@bardhi92 - I saw that once I got in. However, I couldn't get it to see my phone.
Updated things I have tried and why I've all but thrown in the towel:
After the OTA rescue sideload failed I started trying a few different things. It stopped taking me into recovery mode more frequently, at least it seemed that way - it would just keep bootlooping. My main issue is that I has a locked bootloader, which stopped me whacking TWRP on and loading on a custom rom - just to see if that worked.
I thought it might let me sideload on a factory default img file. Turns out nope.
However I used NRT to "Flash Stock + Unroot" (with "Soft Brick/Bootloop" checked) which for some reason, then allowed me to get back into recovery mode. I had also removed the sim card/tray at this point. May have been either or neither of those that allowed me to get into recovery mode. Can't say for certain.
I cleared /cache and /data and then attempted the OTA rescue update again. This time it failed at 45% (according to my cmd prmpt) with the error: "* failed to read command: No error". I'm not sure text was on the phone at the time. But it did manage to boot into Android. I quickly stepped through the various intro steps (putting in the sim, adding my mail google account details).
I went to get a beer. Only to find it boot looping again.
Not to be deterred, I vowed to try again. Same steps as before (remove sim, nrt voodoo). This time however the OTA rescue worked and fully completed. I went through the intro steps again. This time I quickly turned on dev options, enabled usb debugging and sorted out the OEM bootloader. I thought this would be smart, just in case it hapened again. Once I chose to unlock ("fastboot reboot", selected yes), it decided to start boot looping again.
The main annoyance is: I don't think I have any proof of purchase, even though it's in warranty. That, and I now live in Dubai - so shipping back to the UK where I brought it is going to be killer. But I think it's the path of least resistance at the moment.
Click to expand...
Click to collapse
So, you flashed the .TOT file, sideloaded the given OTA within the stock recovery bootloader that comes with the .TOT file, and cleared cache/factory reset?
Please condense it. If you managed to start up the phone, that's a huge success for people who have not been able to yet.
bardhi92 said:
So, you flashed the .TOT file, sideloaded the given OTA within the stock recovery bootloader that comes with the .TOT file, and cleared cache/factory reset?
Please condense it. If you managed to start up the phone, that's a huge success for people who have not been able to yet.
Click to expand...
Click to collapse
In short:
OTA rescue failed during adb sideload,
Tried bullhead-nbd90w-factory-d2f11c5f.zip & removed sim tray - seemed to allow access to recovery mode,
OTA rescue claims to have failed at 47% during adb sideload- still booted into android. However briefly. Went back to bootloop,
Tried bullhead-nbd90w-factory-d2f11c5f.zip & removed sim tray - seemed to allow access to recovery mode,
OTA rescue completed via adb sideload,
Turned on dev options (usb debug, oem unlock),
Booted to fastboot - unlocked bootloader. Now back to bootlooping
@bardhi92 - I could not get the LG utility to detect my phone. Will attempt again tomorrow.
SomewhatIrked said:
@bardhi92 - I could not get the LG utility to detect my phone. Will attempt again tomorrow.
Click to expand...
Click to collapse
IMO you shouldn't flash the TOT file. If you end up bootlooping again, your phone will be stuck in bootloader locked mode with no ability to unlock it.
If you were able to get your phone to boot into android once, there is really nothing the TOT file will do for you that you can't do from TWRP or bootloader, whereas once it locks your bootloader, there are problems you can no longer fix like EFS corruption (which likely isn't your problem).
In the end, you probably do have eMMC that is slowly starting to fail. There is usually error correction on the eMMC that can lock out bad blocks but if it gets to serious, it'll fail. This is why reflashing stuff over and over sometimes works.
didn't enable developer options on this phone seeing that I was primarily going to use this phone as my daily driver so I carried on using the phone as is. the next day my phone show me an error, it said "Your device is corrupt. It can't be trusted and may not work properly." (Red) and I proceeded to link it showed me to see what the problem might be.
A few minuets after it showed me that error my phone shut down and couldn't turn on. I tried everything to reboot it but to no success, I was able boot it in fastboot mode and downloaded all the appropriate tools to do a flash install of a factory default image,I got the default operating system that the phone came with, as well as adb-tools required to perform a system wide flash seeing as i didn't have that much data on it.
Once everything was set, I followed the step by step instructions that google provided me on the restore to factory setting pages "https://developers.google.com/android/nexus/images". Seeing as I didn't enable developer options when my phone was working, I run into a prerequisite that needed that before I could flash my device.
While running the commands in cmd as an administrator, I run the command -
fastboot flashing unlock command and the console responded with -
FAILED (remote: oem unlock is not allowed)
I went back and reread this step, which was step number 4, It indicated "If necessary, unlock the device's
bootloader by running" the command. so i figured maybe it isn't really necessary, I proceeded to run the flash-all.bat
script, and it FAILED at every step saying -
FAILED (remote: device is locked. Cannot flash) //corresponding .img file//
It failed to flash my nexus 5x at every stage. So I did some research and found out that the problem was
that in the fastboot menu, the Device state was locked in a very assuring green color, and every where I
searched it indicated that this option to unlock the device was in the developer settings in the phones
OS, which is rather odd to put such a feature in the phones OS and fail to include the option in the fastboot menu. I
couldn't find any tool or assistance change the status of the device state to unlocked.
Now my question is, how can I change the device state to unlocked without enabling this options prior in the OS seeing
as i cant do that because my phone isn't coming on at all. any assistance or help would be highly appreciated.
Point of clarification, I have tried everything in accordance to what google nexus support pages have showed
me to the letter.
You can't enable OEM unlock by fastboot/recovery.
But there's another way to rescue your phone.
So
Can you boot into recovery? (Bootloader mode switch to recovery mode using volume keys and press power to choose it)
If it started and you would see an Android with an red triangle press power and hit volume+ to turn on menu. If it works you are safe.
Then download OTA image from Android developers page (OTA, not factory), launch command line (I don't know how it works on Windows, I've never flashed anything on Windows )
And you will need to flash this OTA image by executing adb sideload nameofpackage.zip
Remember to choose adb sideload in recovery first and then executing a command. It should flash and your phone should work.
Good luck!
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
I cant boot in recovery mode... When I tried to boot in recovery stuck in google logo then power off...
Oh that's not good.
Do you have warranty on your phone?
The last thing I keep in mind is flashing using LG tool, but I might take a look on it because I don't know how to use it.
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
No not in warranty....
I contact in LG service center they said chage the motherboard and cost around 170$
That amount so big??
Is there any method to unlock in this case from fastboot?
I need to unlock for custom kernel to flash.
Im on bootloop and oem locked in the system (befor got bootloop)
Help
Domin_PL said:
Oh that's not good.
Do you have warranty on your phone?
The last thing I keep in mind is flashing using LG tool, but I might take a look on it because I don't know how to use it.
Wysłane z mojego Nexus 5X przy użyciu Tapatalka
Click to expand...
Click to collapse
try to >>>Nexus Root Toolkit<<<
Do you your computer can see phone
There where some hidden fastboot commands on XDA. Maybe you can try some of them to see if they can go around this limitation.
Sent from my Nexus 5X using Tapatalk
akins0405 said:
try to >>>Nexus Root Toolkit<<<
Do you your computer can see phone
Click to expand...
Click to collapse
I have the same issue mentioned above. Downloaded Nexus Root Toolkit and i have tried unlock through Nexus Root Toolkit. It seems failure. Because, After detecting my device it reboots and my phone reboots and shows the google logo and reboot again and again... My phone will not boot into recovery mode. While we click on it, it shows google logo and reboots again and again... Is there any solution for this?
OMG!!!
I Have the exact same issue with my bq aquaris x5
I really wish someone would find a solution for this
Seems options are very limited now
Having exact same issue with Huawei Y3. After spending the whole day, came to the conclusion that there is now only two options left: a) Replace the motherboard. b) pay £15 at dc unlock website to unlock oem. Not decided which one should i go for..
I got the same issue.
Nexus 5X has no activated "Allow OEM Unlock".
I tried with the Nexus Root Toolkit.
When I try to unlock Bootloader or the option "Fix Bootloop" he wants me to put the phone into Fastboot.
When I put phone into Fastboot he recognizes it and then restarts the phone. From now on nothing more happens, because noe the bootloop is "active" again.
Recovery Mode is not working, too.
Before I can access it, bootloop starts.
Sound as the same issue as @tomsonmathewv has.
Can someone help me?
EDIT:
While I tried some other solutions my Nexus 5X booted and booted.
And suddenly it booted one time to the Pattern screen. I entered the pattern and waited again for the bootloop after google animation.
But then the google animation finished and a short black screen with s small blue line in the middle of the display appeared. Looked like a "graphics error". But then immediately the normal phone idle screen appeared. The phone started!
I immediately went to the DEV-Options and Allowed OEM-unlock. And I took screenshots of the current configuration.
The current Android is 8.1
Is it recommended to flash an older version of Android to prevent a new Bootloop?
I had the same issue after the latest Android update on my Nexus 5X.
Have you left the device in charge before it manage to start?
Thanks
EDIT: Solved leaving it unplugged.
Hey buddy try Nexus Root Toolkit v2.1.9 it will unlock your bootloader without turning your phone on it worked for me.
aadeekhan79 said:
Hey buddy try Nexus Root Toolkit v2.1.9 it will unlock your bootloader without turning your phone on it worked for me.
Click to expand...
Click to collapse
NRT isn't going to work unless you previously allowed for oem unlock in developer options. If you haven't done that and you can't boot into recovery or the system you're kind of sol.
Sent from my [device_name] using XDA-Developers Legacy app
Shuhan44 said:
Having exact same issue with Huawei Y3. After spending the whole day, came to the conclusion that there is now only two options left: a) Replace the motherboard. b) pay £15 at dc unlock website to unlock oem. Not decided which one should i go for..
Click to expand...
Click to collapse
does that software (dc unlocker) actualy works? i've got the same issue with honor 8 pro, which opt. you have selected.
In my case before my N5X started bootlooping I allowed OEM unlock but didn't enabled USB Debugging Mode in Developer options. Is there a way to unlock bootloader with USB Debugging Mode disabled? I want to try the UNBLOD tool, but unlocked bootloader is a requirement.
xrehpicx said:
OMG!!!
I Have the exact same issue with my bq aquaris x5
I really wish someone would find a solution for this
Click to expand...
Click to collapse
Hi
I also need help of a slightly different nature. I'm somehow locked out of my Huawei P10 whereby my unlock pattern is no longer recognized. USB debugging is not enabled. What are my option as i really do not want to factory reset the phone, did not backup data. Coincidentally enough, this occurred after the latest software update. Please can someone help me.
Thanks
Thanks
Roshan0746 said:
didn't enable developer options on this phone seeing that I was primarily going to use this phone as my daily driver so I carried on using the phone as is. the next day my phone show me an error, it said "Your device is corrupt. It can't be trusted and may not work properly." (Red) and I proceeded to link it showed me to see what the problem might be.
A few minuets after it showed me that error my phone shut down and couldn't turn on. I tried everything to reboot it but to no success, I was able boot it in fastboot mode and downloaded all the appropriate tools to do a flash install of a factory default image,I got the default operating system that the phone came with, as well as adb-tools required to perform a system wide flash seeing as i didn't have that much data on it.
Once everything was set, I followed the step by step instructions that google provided me on the restore to factory setting pages "https://developers.google.com/android/nexus/images". Seeing as I didn't enable developer options when my phone was working, I run into a prerequisite that needed that before I could flash my device.
While running the commands in cmd as an administrator, I run the command -
fastboot flashing unlock command and the console responded with -
FAILED (remote: oem unlock is not allowed)
I went back and reread this step, which was step number 4, It indicated "If necessary, unlock the device's
bootloader by running" the command. so i figured maybe it isn't really necessary, I proceeded to run the flash-all.bat
script, and it FAILED at every step saying -
FAILED (remote: device is locked. Cannot flash) //corresponding .img file//
It failed to flash my nexus 5x at every stage. So I did some research and found out that the problem was
that in the fastboot menu, the Device state was locked in a very assuring green color, and every where I
searched it indicated that this option to unlock the device was in the developer settings in the phones
OS, which is rather odd to put such a feature in the phones OS and fail to include the option in the fastboot menu. I
couldn't find any tool or assistance change the status of the device state to unlocked.
Now my question is, how can I change the device state to unlocked without enabling this options prior in the OS seeing
as i cant do that because my phone isn't coming on at all. any assistance or help would be highly appreciated.
Point of clarification, I have tried everything in accordance to what google nexus support pages have showed
me to the letter.
Click to expand...
Click to collapse
Every phone have boot. Img system . I also have a same fault redmi k20 pro. But i succeed to give rebirth it. Try to using fastboot commands only and flash fastboot flash boot boot. Img it will work definitely
Hey all, I recently purchased my Moto Z2 Force att branded phone from motorola.com (when it was on sale for $300); love it so far...but. it's currently on 7.1.1...and refuses to update. I've talked to att customer service for over an hour, and they swear they've done everything they can do from the network side; that it must be a phone issue (...I don't buy it). Moto says they aren't in charge of updates, must be an update issue. Thanks guys.
So I want to get to Oreo, *without* invalidating my warranty.
I downloaded the Lenovo MOTO Smart Assistant (pointed out in other threads), and it recognized that I was out of date. The Flash section of the LMSA seemed to download the latest image, rebooted my phone...and stopped. Showed 51% done, and didn't move once left for hours. The phone is showing the fastboot screen (as if you had held the volume buttons and the power button), but doesn't seem to be going any further.
What the crud.
So I have an "official" image downloaded with the tool, ADB tools installed, and while I haven't rooted and reflashed this phone, I've done it in the past to others. Is there any way to use the image I DL'd with ADB or something else, without invalidating my warranty? (Pics show what was downloaded by the LMSA tool).
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
If you have an official firmware for your variant (ATT), you can use a convertor to convert the flashfile.xml to a .bat file and flash your firmware from command prompt. The "how to return to stock" thread will help you, but keep in mind that it is tested on TMO and SPIRNT, ATT isn't much different, but flashall.bat in the flashall util zip might not be sufficient for ATT. That's what the convertor is for, you can make your own flashall with your own xml from the firmware you have. Use the return to stock thread as a guide, and it has links for ATT official firmwares provided from the Moto Firmware Team.
This is exactly what I needed; not necessarily a hand-holding or step by step, but a path forward to investigate. Thanks!
So I also bought the ATT Z2 Force and LOVE IT. I got all the mods too Similarly, I can't get the OTA updates to work, and the lenovo tool hangs at 51%.
Just to be certain, does the method below work on locked bootloaders without root? Thanks so much!!!
41rw4lk said:
If you have an official firmware for your variant (ATT), you can use a convertor to convert the flashfile.xml to a .bat file and flash your firmware from command prompt. The "how to return to stock" thread will help you, but keep in mind that it is tested on TMO and SPIRNT, ATT isn't much different, but flashall.bat in the flashall util zip might not be sufficient for ATT. That's what the convertor is for, you can make your own flashall with your own xml from the firmware you have. Use the return to stock thread as a guide, and it has links for ATT official firmwares provided from the Moto Firmware Team.
Click to expand...
Click to collapse
westec2 said:
So I also bought the ATT Z2 Force and LOVE IT. I got all the mods too Similarly, I can't get the OTA updates to work, and the lenovo tool hangs at 51%.
Just to be certain, does the method below work on locked bootloaders without root? Thanks so much!!!
Click to expand...
Click to collapse
With a locked bootloader you can flash an official firmware that is the same revision or newer. So in short, yes.
Hello! I ended up using the smart tool; it hangs at 51 pct because it doesn't have the right drivers loaded for your device in bootloader mode; it's not recognizing your phone once it reboots back over into bootloader mode. I ended up installing the right drivers and using that tool; it was the easiest way without root to get updated. Once I had the right drivers installed and it recognized bootloader mode, LMSA was really easy to use.
despree said:
it hangs at 51 pct because it doesn't have the right drivers loaded for your device in bootloader mode; it's not recognizing your phone once it reboots back over into bootloader mode. I ended up installing the right drivers and using that tool.
Click to expand...
Click to collapse
How did you get the "right drivers" and how did you install them? Does the PC download them automatically when you attach the phone or did you need to find them and manually install them?
Hey, had to get home to do some digging. I tried different drivers from a few different places, but I'm pretty sure the ones that worked for me are "15 Second ADB Installer", forum.xda-developers.com/showthread.php?t=2588979 . Install those guys, then start the update process. Before the update process, under Device Manager, your phone should show up as "Universal Serial Bus devices -> Moto Z (2)" (or similar). This is correct when your phone is normally operating and connected to the PC with USB debugging.
Then, during the update process, it will put your phone in bootloader mode (with the android dude on his back, chest open). This is where the problem is. Whatever device it loads your phone as (I forget now), is wrong. Under device manager it should be "SAMSUNG Android Phone-> Android Bootloader Interface". So whatever device it loads as, update the drivers; and, with the new drivers you installed above, select that one (Samsung Android Phone/Android Bootloader Interface). I'm not sure at this point; you may need to restart the update process, or it may detect the new device and go from there. But either way, once it gets your phone back to that bootloader mode (android dude on his back), scroll over to "Bootloader Logs", and you should actually see some entries happening. If you do, DO NOT DO ANYTHING ELSE UNTIL IT'S DONE. Or you'll be restoring your phone and blowing everything away. Personal experience.
After that, you should be good and able to update!
Worth noting: I was hoping once I did this, the OTA update process would fix itself. While testing this out for you and writing this up, LMSA said I had an update...and my OTA "check for updates" feature said I did not. So I think long term, this is now how we update our phones. Hopefully that means we'll get 9 sooner, as a silver lining...
Feel free to reply if this doesn't make sense or something isn't clear, and I'll try to clarify further.
New to updating here
despree said:
Hey, had to get home to do some digging. I tried different drivers from a few different places, but I'm pretty sure the ones that worked for me are "15 Second ADB Installer", forum.xda-developers.com/showthread.php?t=2588979 . Install those guys, then start the update process. Before the update process, under Device Manager, your phone should show up as "Universal Serial Bus devices -> Moto Z (2)" (or similar). This is correct when your phone is normally operating and connected to the PC with USB debugging.
Then, during the update process, it will put your phone in bootloader mode (with the android dude on his back, chest open). This is where the problem is. Whatever device it loads your phone as (I forget now), is wrong. Under device manager it should be "SAMSUNG Android Phone-> Android Bootloader Interface". So whatever device it loads as, update the drivers; and, with the new drivers you installed above, select that one (Samsung Android Phone/Android Bootloader Interface). I'm not sure at this point; you may need to restart the update process, or it may detect the new device and go from there. But either way, once it gets your phone back to that bootloader mode (android dude on his back), scroll over to "Bootloader Logs", and you should actually see some entries happening. If you do, DO NOT DO ANYTHING ELSE UNTIL IT'S DONE. Or you'll be restoring your phone and blowing everything away. Personal experience.
After that, you should be good and able to update!
Worth noting: I was hoping once I did this, the OTA update process would fix itself. While testing this out for you and writing this up, LMSA said I had an update...and my OTA "check for updates" feature said I did not. So I think long term, this is now how we update our phones. Hopefully that means we'll get 9 sooner, as a silver lining...
Feel free to reply if this doesn't make sense or something isn't clear, and I'll try to clarify further.
Click to expand...
Click to collapse
I am pretty new to updating andriod devices, is there a toturial that might have some type of step by step out there that you might know about? thanks a lot
omiCar said:
I am pretty new to updating andriod devices, is there a toturial that might have some type of step by step out there that you might know about? thanks a lot
Click to expand...
Click to collapse
Hey omiCar, I do not; not for this. Just did a lot of tinkering. I'll add some more info below to my previous post; this assumes you know how to change device drivers for a device on a windows machine. If not, Google should be able to fill you in on that process!
This is an atypical upgrade method; on the flip side, it's also a lot less "technical" than most upgrade processes. On a windows machine, first install the other drivers I mention above. Then power off your phone, then press and hold the power and volume down buttons until it turns on; this will turn on your phone in bootloader mode. Connect it to your PC, and verify under Device Manager it comes up as "SAMSUNG Android Phone"; if it's anything different, change the driver so that it's that. Now, when the update process reboots your phone for you and puts it in bootloader mode, it will be able to find your phone.
Download the Lenovo mobile smart assistant tool (LMSA, above), and in there is an "update" function; that's the one I refer to above. Reboot your phone so it starts normally, and launch the "Mobile Assistant" app on your Moto Z2; connect your phone to your PC, and make sure the Mobile Assistant can see your phone. Navigate to the update process, and start that. It will take a really long time to download the 1GB+ image with almost no change on screen, so be ready to wait; then it will reboot your phone, and you'll see that android on it's back again screen. It will take another long time to update your phone (30-60 min?). I think it may self reboot a few times during that process? It will then "optimize" the apps, and then you'll be back to your lock screen, ready to go.
despree said:
Hey omiCar, I do not; not for this. Just did a lot of tinkering. I'll add some more info below to my previous post; this assumes you know how to change device drivers for a device on a windows machine. If not, Google should be able to fill you in on that process!
This is an atypical upgrade method; on the flip side, it's also a lot less "technical" than most upgrade processes. On a windows machine, first install the other drivers I mention above. Then power off your phone, then press and hold the power and volume down buttons until it turns on; this will turn on your phone in bootloader mode. Connect it to your PC, and verify under Device Manager it comes up as "SAMSUNG Android Phone"; if it's anything different, change the driver so that it's that. Now, when the update process reboots your phone for you and puts it in bootloader mode, it will be able to find your phone.
Download the Lenovo mobile smart assistant tool (LMSA, above), and in there is an "update" function; that's the one I refer to above. Reboot your phone so it starts normally, and launch the "Mobile Assistant" app on your Moto Z2; connect your phone to your PC, and make sure the Mobile Assistant can see your phone. Navigate to the update process, and start that. It will take a really long time to download the 1GB+ image with almost no change on screen, so be ready to wait; then it will reboot your phone, and you'll see that android on it's back again screen. It will take another long time to update your phone (30-60 min?). I think it may self reboot a few times during that process? It will then "optimize" the apps, and then you'll be back to your lock screen, ready to go.
Click to expand...
Click to collapse
Hi, thank you for your quick response, I will be attempting to do this tonight or tomorrow, I will circle back with an update, again thank you !
Backup phone first with LMSA
That's what I had to do so it would stop hanging at 51%. Use LMSA backup feature first then upgrade
I just got one of these phones and it came with 7.1.1. And says no updates. If I connect it in Download mode it shows under "Android Device" -> "Motorola ADB Interface". You're telling me that's not correct and it should be Samsung? That's strange. I'll check this out.
Quick question and I'm sorry it doesn't relate to your guys update issues but I've been looking desperately for a copy of the Z2 Force-Nougat SystemUI apk, and I can't find anyone who can upload it because they've all already upgraded to Oreo... So if possible, could 1 of you guys who are still on Nougat upload a copy of your SystemUI apk ?? It would be so GREATLY APPRECIATED, I've been searching forever...
bdizzle1686 said:
Quick question and I'm sorry it doesn't relate to your guys update issues but I've been looking desperately for a copy of the Z2 Force-Nougat SystemUI apk, and I can't find anyone who can upload it because they've all already upgraded to Oreo... So if possible, could 1 of you guys who are still on Nougat upload a copy of your SystemUI apk ?? It would be so GREATLY APPRECIATED, I've been searching forever...
Click to expand...
Click to collapse
You can take any flashing all, use a tool to merge the sparsed system images and mount the system img and pull it that way if you really need it
wrenhal said:
I just got one of these phones and it came with 7.1.1. And says no updates. If I connect it in Download mode it shows under "Android Device" -> "Motorola ADB Interface". You're telling me that's not correct and it should be Samsung? That's strange. I'll check this out.
Click to expand...
Click to collapse
Answered my own question. The flash worked fine. I switched over to the log at 51% and watched it copying files and eventually it finished up and the phone rebooted to Oreo. All in all, if say it took only fifteen to twenty minutes.
Sent from my KIW-L24 using Tapatalk
despree said:
Hey all, I recently purchased my Moto Z2 Force att branded phone from motorola.com (when it was on sale for $300); love it so far...but. it's currently on 7.1.1...and refuses to update. I've talked to att customer service for over an hour, and they swear they've done everything they can do from the network side; that it must be a phone issue (...I don't buy it). Moto says they aren't in charge of updates, must be an update issue. Thanks guys.
So I want to get to Oreo, *without* invalidating my warranty.
I downloaded the Lenovo MOTO Smart Assistant (pointed out in other threads), and it recognized that I was out of date. The Flash section of the LMSA seemed to download the latest image, rebooted my phone...and stopped. Showed 51% done, and didn't move once left for hours. The phone is showing the fastboot screen (as if you had held the volume buttons and the power button), but doesn't seem to be going any further.
What the crud.
So I have an "official" image downloaded with the tool, ADB tools installed, and while I haven't rooted and reflashed this phone, I've done it in the past to others. Is there any way to use the image I DL'd with ADB or something else, without invalidating my warranty? (Pics show what was downloaded by the LMSA tool).
Click to expand...
Click to collapse
https://forum.xda-developers.com/z2-force/help/how-to-manually-update-att-motorola-z2-t3879143
I'm sorry if the post is not in the right place.
I own a z2 force that turned itself off and the rear camera did not work.
Putting the "power low" message on the recovery screen, even when the full charge appeared, after a time off "power ok" was displayed.
One moment he did not call any more and I tried bootloader, but without being able to activate usb debugging (my fatal error!), Now the message "your device is corrupted. It can not be trusted and it does not boot" and I can not unlock bootloader nor flash a new rom to boot the device.
obs: camera and battery problems appeared after the upgrade via ota to 8.0 actions
Solved.
eriton carlos said:
I'm sorry if the post is not in the right place.
I own a z2 force that turned itself off and the rear camera did not work.
Putting the "power low" message on the recovery screen, even when the full charge appeared, after a time off "power ok" was displayed.
One moment he did not call any more and I tried bootloader, but without being able to activate usb debugging (my fatal error!), Now the message "your device is corrupted. It can not be trusted and it does not boot" and I can not unlock bootloader nor flash a new rom to boot the device.
obs: camera and battery problems appeared after the upgrade via ota to 8.0 actions
Click to expand...
Click to collapse
I was able to start the device after hours looking for a solution, now I'm flashing a new rom to try to fix the camera problem and automatic shutdown.
How do you solve it?
I usually buy second hand Motorola phones (also this ATT Z2F), but I've never met the problem on individual hardwares yet (like camera, fingerprint sensor). Almost errors can be solved via flashing a right firmware. I think you can now flash fw via Lenovo Moto Smart Assistant (LMSA). If you use flashall.bat method, just take a look at the xml file and compare it to the content of flashall.bat (two types can be opened by Notepad, Notepad++ is recommended). The xml one shows what will be flashed.
For example: in the xml one has oem.img_sparsechunk.0-1-2, but in flashall.bat only has: fastboot flash oem oem.img
If you continue, your phone won't boot.
You have to edit flashall.bat:
fastboot flash oem oem.im_sparsechunk.0
fastboot flash oem oem.im_sparsechunk.1
fastboot flash oem oem.im_sparsechunk.2
Save and continue your works.
The xml is the standard file for RSD Lite. But, RSD seems not to be supported on recent PC hardwares, so step-by-step fastboot or flashall.bat is recently used. Therefore, just take a look before flashsing (other preparations won't be mentioned here). You should flash the equal or higher version to your current fw version on your phone.
Hope this works for you all.
i'm facing same problem,
eriton carlos said:
I was able to start the device after hours looking for a solution, now I'm flashing a new rom to try to fix the camera problem and automatic shutdown.
Click to expand...
Click to collapse
how you get repaired your phone?