Not getting notifications from apps like whatsapp, skype and so on. - Google Pixel 2 XL Questions & Answers

What I mean is, if my phone is locked and sitting idle, messages or calls from whatsapp or skype do not wake the device up. Unless I unlock my phone and got into those apps, then I am notified of all my messages and missed calls.
I have checked the settings in both these apps. Notifications are on, under background activity it is ticked on, so it can run in the background when not in use.
Yet I still don't get any sort of notification on my phone, making me miss messages and calls from these apps. Somehow snapchat works though, I get messages right away from snapchat but nothing from whatsapp or skype.
On 8.1, Bootloader unlocked, running on magisk with xposed.

Telegram app is the same way for me. Can't figure it out either. Took the app out of battery optimization and still the same.

Yup, same here. Pick up phone to see missed WhatsApp call and other notifications... Don't even know how it got to this [emoji848]
Sent from my Pixel 2 XL using Tapatalk

Put these apps to battery not optimized

I just uninstalled whatsapp and reinstalled it and set it up all over again. Seems to be working fine, getting calls and messages right away

Related

Push notifications no longer being sent

This started happening like 2 nights ago, and I thought it might solve itself but it hasn't. My phone no longer receives notifications. It alerts when I get text messages and calls and alarms and whatnot but notifications from apps do not happen. It is weird sometimes and sends a stray notification from Bleacher Report, but it doesn't receive all the Bleacher Report notifications. The same thing happens with Gmail. Any idea what is going on here? I'm on the TMobile LG variant with stock, not rooted.

Doze issues

well, first of all, I must admit that owning OP3 is one great experience. hardware is great and software feels so complete, that I have almost no need to root and/or install custom ROM. that being said, I'm still running stock OOS 3.1.2, as I can wait for better RAM handling and changing color balance slider to right-most position worked good enough for me regarding color balance.
but, I have a little issue with Doze:
I regularly have missed notifications, and some of them should really be high-priority and go through even in Doze.
basic example would be Viber call coming in. I could understand that Viber message is not reported immediately, but call should wake up device for sure.
I have used couple of other devices with Marshmallow before (Samsung with CM13 and Moto G3 with stock ROM), and neither of them had any issues with missed Viber calls nor messages.
now I put my phone on a table once I enter the office, or I just leave it once I'm at home, and I can be sure I'll have couple of missed Viber calls when I pick it up couple of hours later. that's not meant to be like that!
I know that I can exclude Viber from "Battery optimization", but I would not like to let Viber be completely and always active - I need just high-prio notifications.
also, I did not have to make any manual exceptions on CM13 and Motorola.
so, anyone else experiencing similar missed important notifications?
how did you handle this issue?
will some of upcoming OOS updates (3.1.3 or 3.1.4) address this issue?
thx.
Its a known issue with Oneplus 3 / Oxygen OS. There is a big thread @ https://forums.oneplus.net/threads/push-notification-issues.451149
You can disable Doze with this adb command to get your push notifications working . It won't survive a reboot, hence the command needs to be issued after every reboot.
"adb shell dumpsys deviceidle disable"
thx.
it seems like a big mess out there...
Is there an official response from oneplus regarding this issue? Currently on OP2, thinking about upgrading but this sounds pretty bad.
Sent from my ONE A2003 using XDA-Developers mobile app
Hello together,
I have problems with this issue and would like to know if this problem is also in the cynogenMod roms (or other) "included"?
I am new to android after 6 years ios and so sorry for my question. I could not find the answer and the thread mentiond above is 33 pages....
so I have not read everything. but they know that there is an issue. But Samsung an other devices seem also to be affected
Thanks again.
Kind regards, Drazen
tnttrx said:
well, first of all, I must admit that owning OP3 is one great experience. hardware is great and software feels so complete, that I have almost no need to root and/or install custom ROM. that being said, I'm still running stock OOS 3.1.2, as I can wait for better RAM handling and changing color balance slider to right-most position worked good enough for me regarding color balance.
but, I have a little issue with Doze:
I regularly have missed notifications, and some of them should really be high-priority and go through even in Doze.
basic example would be Viber call coming in. I could understand that Viber message is not reported immediately, but call should wake up device for sure.
I have used couple of other devices with Marshmallow before (Samsung with CM13 and Moto G3 with stock ROM), and neither of them had any issues with missed Viber calls nor messages.
now I put my phone on a table once I enter the office, or I just leave it once I'm at home, and I can be sure I'll have couple of missed Viber calls when I pick it up couple of hours later. that's not meant to be like that!
I know that I can exclude Viber from "Battery optimization", but I would not like to let Viber be completely and always active - I need just high-prio notifications.
also, I did not have to make any manual exceptions on CM13 and Motorola.
so, anyone else experiencing similar missed important notifications?
how did you handle this issue?
will some of upcoming OOS updates (3.1.3 or 3.1.4) address this issue?
thx.
Click to expand...
Click to collapse
I just installed OxygenOS 3.2.0.
It says in the description "Fixes some notification issues" and it seems to work now properly (at least for WhatsApp).
judging by this post:
https://forums.oneplus.net/threads/push-notification-issues.451149
whatsapp seems to be the only app which doesn't have issues with doze
tnttrx said:
judging by this post:
https://forums.oneplus.net/threads/push-notification-issues.451149
whatsapp seems to be the only app which doesn't have issues with doze
Click to expand...
Click to collapse
WhatsApp definitely had issues before the update. Some notifications came 10-15 minutes late. Now it seems to be working fine.
On OOS 3.1.3 I was experiencing delayed gmail notifications. Tried to change battery settings to exclude gmail from dozing without any success.
But then I cleared data for gmail (settings > apps > gmail > storage > clear data), forcing it to setup from scratch. And voilá, since then I am always getting my gmail notifications on time!
Just upgraded to OOS 3.2.0 and my gmail notifications still work as expected. I don't use Viber or WhatsApp, so I can't tell if clearing data would do the trick for them too.
when you cleared data for gmail and it started working correctly, did you leave it excluded from "battery optimization", or it worked anyways?
tnttrx said:
when you cleared data for gmail and it started working correctly, did you leave it excluded from "battery optimization", or it worked anyways?
Click to expand...
Click to collapse
It is not excluded from battery optimization, i.e. it work like it should: gmail sleeps in doze, but notifications are not delayed!
ptblad said:
It is not excluded from battery optimization, i.e. it work like it should: gmail sleeps in doze, but notifications are not delayed!
Click to expand...
Click to collapse
Unfortunately my gmail notifs stopped. Let the phone lay still and flat on desk for a while and sent a mail from my desktop. No notification on phone until I turn on the screen. :crying:
Tried to clear data again, but this didn't help.
Go to settings - battery. Tap the hamburger menu. Select battery optimization. Check if WhatsApp is mentioned in the list of NOT optimized apps. If it is not, add it together with any other app you wish to continue running during doze.
Sent from my Nexus 7 using XDA Premium HD app
ptblad said:
Unfortunately my gmail notifs stopped. Let the phone lay still and flat on desk for a while and sent a mail from my desktop. No notification on phone until I turn on the screen. :crying:
Tried to clear data again, but this didn't help.
Click to expand...
Click to collapse
well, the test needs to be done just as you said. maybe some people are testing without giving the phone enough screen-off time. I will try and see what happens, since I am facing this issue both pre and after last update
EDIT cant find the option to clear data in Settings / Apps / Gmail
Any update on this issue from oneplus
It seems that Viber has some issues with Doze and GCM:
https://developer.android.com/training/monitoring-device-state/doze-standby.html#using_gcm
I am communicating with Viber about this issue via Service Ticket right now.
Unfortunately, they are still asking me to try this or that setting on my phone, and none of those settings are Doze-related.
tnttrx said:
It seems that Viber has some issues with Doze and GCM:
https://developer.android.com/training/monitoring-device-state/doze-standby.html#using_gcm
I am communicating with Viber about this issue via Service Ticket right now.
Unfortunately, they are still asking me to try this or that setting on my phone, and none of those settings are Doze-related.
Click to expand...
Click to collapse
I don't have issue with viber. Go to battery optimisation and remove viber from the list .
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
that's exactly what's not acceptable, as it should use GCM high-priority messages:
https://developer.android.com/training/monitoring-device-state/doze-standby.html#whitelisting-cases
Viber should fix it and use GCM high-priority messages instead of dirty hacks to avoid Doze
Disable Doze
You can try to disable doze with the app called "Disable Doze" :good: in the Play Store, which prevents doze completely without root. I had problems with mail notifications which could not be solved by disabling battery optimizations. With the app it is solved now!
No need for this. On 3.2.6 you can turn off doze in the settings.

Not receiving notifications unless I wake screen in OnePlus 3 running Marshmallow

Hi there, I was wondering if anyone might have any suggestions on how I could disable the Android Marshmallow doze/deep sleep mode that is default on new devices to save battery. I have a OnePlus 3 and have made every effort to check that all my notifications for calendar, whatsapp, emailing, etc. are set to both vibrate and make a sound, disabled all battery optimization features for apps, tried using screenlock wake apps to avoid missing notifications, and more. However, I am still unable to get notifications for whatsapp, emails, calendar reminders and events once my screen goes to sleep or I lock then phone and it's idle (so after about 15-30 minutes of it sleeping), but calls and texts seem to come through fine (or at least I haven't noticed these being an issue as much). This is a HUGE inconvenience, as my main reason to have a smartphone is so I can check emails, calendar events and such right as I receive them, and not only when I wake up my screen (which then bombards me with all my previous missed notifications from hours before). I have a feeling this is an android 6.0 issue and not due to the OnePlus 3, because it's been reported in other sites and by people with phones also using either this OS or lollipop. My older Samsung galaxy S4 running kitkat never had these problems, and at this point I'm very keen on going back if I can't get my new phone (or this OS, as I predict) to notify me right away even when my screen is locked and phone asleep (I can't always remember to check it especially if I'm busy at work). I am willing to root the phone and change settings if that's an option, but I would please like to see if you guys have any other suggestions for allowing my phone to receive notifications right away even when in sleep mode/idle/dozing. Thank you for your time in advance. Oh last thing, I also posted this question in other forums because I am honestly quite desperate to find out what I can do to resolve this issue, so I'm sorry if that's an inconvenience...
mblancoc said:
Hi there, I was wondering if anyone might have any suggestions on how I could disable the Android Marshmallow doze/deep sleep mode that is default on new devices to save battery. I have a OnePlus 3 and have made every effort to check that all my notifications for calendar, whatsapp, emailing, etc. are set to both vibrate and make a sound, disabled all battery optimization features for apps, tried using screenlock wake apps to avoid missing notifications, and more. However, I am still unable to get notifications for whatsapp, emails, calendar reminders and events once my screen goes to sleep or I lock then phone and it's idle (so after about 15-30 minutes of it sleeping), but calls and texts seem to come through fine (or at least I haven't noticed these being an issue as much). This is a HUGE inconvenience, as my main reason to have a smartphone is so I can check emails, calendar events and such right as I receive them, and not only when I wake up my screen (which then bombards me with all my previous missed notifications from hours before). I have a feeling this is an android 6.0 issue and not due to the OnePlus 3, because it's been reported in other sites and by people with phones also using either this OS or lollipop. My older Samsung galaxy S4 running kitkat never had these problems, and at this point I'm very keen on going back if I can't get my new phone (or this OS, as I predict) to notify me right away even when my screen is locked and phone asleep (I can't always remember to check it especially if I'm busy at work). I am willing to root the phone and change settings if that's an option, but I would please like to see if you guys have any other suggestions for allowing my phone to receive notifications right away even when in sleep mode/idle/dozing. Thank you for your time in advance. Oh last thing, I also posted this question in other forums because I am honestly quite desperate to find out what I can do to resolve this issue, so I'm sorry if that's an inconvenience...
Click to expand...
Click to collapse
Here is over 900 posts on this issue for your reading pleasure.
https://forums.oneplus.net/threads/push-notification-issues.451149/
Problem solved
Oneplus just released a new oxygen OS update which takes care of the notification issues. But to resolve this before this OTA came out I rooted and disabled the doze mode with dumpsys deviceidle. So all is good now!
mblancoc said:
Oneplus just released a new oxygen OS update which takes care of the notification issues. But to resolve this before this OTA came out I rooted and disabled the doze mode with dumpsys deviceidle. So all is good now!
Click to expand...
Click to collapse
Problem was NOT SOLVED with 3.2.1 OTA you still need to disable Doze in order to fix it.
Sent from my SM-T810 using XDA-Developers mobile app

Text message notifications disappearing

For the last week or so I've noticed that when I get a text, I get the preview pop up of the text, and then it disappears - along with the notification of the text. It will either disappear immediately or soon after. Sometimes if I have multiple text notifications - and I touch one - the rest will disappear. It also removes the 'unread' badge count on my Nova Launcher bar. This has never happened before, and I'm unsure what could be happening now to cause it. I normally use Textra, but I switched to Android Messages to see if it was an app error but the same thing continued.
I was aware of the Oreo issue where text messages weren't being received, but I'm definitely receiving them. I'm on a Pixel 2 XL now, but this was happening with my Pixel XL last week also. I've tried turning off the battery optimization in case it was acting funky, but that hasn't changed anything. Any ideas?
I am having the same issue. I'm on a Verizon Pixel 2 XL. I get a text, the notification starts to play and then cuts off, not showing an unread notification. I'm getting the text, if I go into Textra it shows the new message, its just marked as read.
Coincidentally, I'm also having an occasional issue where my screen won't wake up and I have to reboot the phone to get the screen to turn back on. Haven't seen anyone having that issue yet either.
I have noticed the same thing on my Nexus 6. I haven't noticed an update to the messages app that corresponds to when this started, but the android wear app updated around the same time, so I was curious if it had something to do with that.
---------- Post added at 09:02 AM ---------- Previous post was at 08:48 AM ----------
I just uninstalled the wear app and my notifications don't disappear any more. Unfortunately, I can't use my watch now
Messages notifications are disappearing on my Pixel 2 (non-XL) also. Sometimes they disappear so quickly that I don't even get the partial sound, just a short vibration from the phone.
I also have a Wear device. Haven't tried removing the Wear app, because all other notifications are working correctly, and I depend on them much more than the occasional text I receive these days.
I'm getting this on my Galaxy S8 as well; I was finally able to track this back to the Android Wear app, but as I haven't told it to silence notifications on my phone when connected to my watch, I'm not sure exactly what is causing this bug...
Sent from my Galaxy S8 using XDA Labs
benmeroff said:
I'm getting this on my Galaxy S8 as well; I was finally able to track this back to the Android Wear app, but as I haven't told it to silence notifications on my phone when connected to my watch, I'm not sure exactly what is causing this bug...
Sent from my Galaxy S8 using XDA Labs
Click to expand...
Click to collapse
I just noticed that I'm having this problem as well after a few people asked me why I hadn't responded to their texts. I'm sure this used to work fine. Maybe it was broken in a recent update of messages?
Good catch tracking it to Wear. I have figured out the following:
If the watch is on, the text notification gets "eaten up" by the watch and does not show on the phone
If the watch is off, the notification does remain on the phone
If the watch is on but I set it to ignore the "Messages" app notifications, the message shows on the phone
This is pretty annoying as I do like getting notifications on the watch, but of course I don't want them to disappear from the phone. It seems like for the moment, I have to choose between one device or the other.
I opened a bug report at https://issuetracker.google.com/issues/70808796
So I actually think I may have figured out what's happening on my end but still don't know exactly why... I had AT&T NumberSync enabled for my LG Watch Urbane 2nd Edition, and after disabling that all my text notifications persist like they used to; basically my watch now functions tethered to my phone through a traditional Android Wear connection and will only get notifications once "passed on" from my phone, versus catching the texts via the AT&T network directly with NumberSync.
Sent from my Galaxy S8 using XDA Labs
I have the issue on Nexus 6 and Android wear also. Any solutions to keep both going?
In the Wear app on the phone check to see if "Silence phone while wearing watch" is enabled.
benmeroff said:
So I actually think I may have figured out what's happening on my end but still don't know exactly why... I had AT&T NumberSync enabled for my LG Watch Urbane 2nd Edition, and after disabling that all my text notifications persist like they used to; basically my watch now functions tethered to my phone through a traditional Android Wear connection and will only get notifications once "passed on" from my phone, versus catching the texts via the AT&T network directly with NumberSync.
Sent from my Galaxy S8 using XDA Labs
Click to expand...
Click to collapse
You are a genius! Thanks. This solved my problem (although I think the underlying issue might be different since you are on AT&T).
The winning combo for me (I'm using T-Mobile with "DIGITS with Paired Data") is:
On the watch, settings --> connectivity --> cellular --> advanced --> watch shares number with phone --> calls: on, text messages: off
On the watch, settings --> apps & notifications --> app notifications --> show all --> messages --> off
Since TMo already handles having the watch SIM share my main SIM's number on the network side, there's no need to tell the watch about this. I've confirmed that the following work:
Incoming texts appear (and stay in the notifications) on the phone and watch
I can reply to texts from either device and the "from" number is correct (my main number)
I do not get duplicate notifications on the watch (the watch's messages app's notifications are disabled)
I can place a call from the watch and the correct "from" number appears on caller ID
I can receive a call placed to my main number on either the phone or the watch

Textra Notifications Disappear on Pie

This happened to me before on Nougat and the problem was fixed by just disabling battery optimization in the settings, but now on Pie, battery optimization is disabled for Textra and its still doing it. Ill get a notification and it will stay on the screen for about a second and disappear, whether the screen is on or off. Its also intermittent, earlier this morning, it was working fine, now its back to doing it again, restarts don't make any difference either, and I've tried disabling the stock messages app, restarting, and still no dice. Also this is a clean flash, everything except internal storage was wiped prior to updating. Is anyone else having this issue?
I too use Textra and today have been using my Pixel XL with Pie and when receiving texts while looking at another app, the notification icon sidings didn't show, tho the phone vibrated for the incoming text.
I've not experienced this, before, with any phone or Android version / ROM.

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