Issues with the Phone or are they app issues? RMA? - Razer Phone Questions & Answers

I've had the Razer phone for solid two weeks now and the following issues are plaguing my device.
Random freezes, this happens more frequently when watching Netflix. The phone reboots itself.
White noise in between dialogues while watching videos with wired headphones on (connected using their USB-C to headphone jack cable).
While making Skype (video)calls in speaker mode, the other party can't hear me...they can hear me again if I toggle the speaker button off. Subsequently when using the Echo sound test service in Skype it fails to record my voice and therefor doesn't replay it when the speaker button is turned on.
Should I consider RMA? Or are these not device related but software/app related?
At least that's what the Razer support is claiming after I contacted them about this Skype issue. They said as this doesn't happen when I perform a normal phone call (in speaker mode) the issue must lie with the Skype app itself.
I was unable to find any solutions to resolve the issues listed above.
Are these issues device specific or more widespread?
Thanks in advance for all the help/advice.

I was having shutdown issues until I did a hard reboot of the phone. I believe the key combinations was holding volume down + power, if not that, it was volume up + power.

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inconsistent system-sound volume

I've noticed since Lollipop that the phone's system sounds (e.g. when tapping to launch an app) are sometimes faint, sometimes at normal volume. I have all volume sliders at maximum, and I've tried toggling muting on and off. I've already factory-reset the phone since Lollipop.
What often happens is that an initial tap or two sound faint, but subsequent taps just a second later are normal. It's a bit annoying. Is there anyone else who's encountered this, or knows of a solution? (I'm using Google Now launcher, if that matters.)
I've noticed that the speaker output seems lower.
The problem goes away when I reboot the phone. But it returns after I use wired headphones to listen to media. There's no problem during the headphone use, but afterward the system-sounds have inconsistent volume again (until I reboot again).
Same here on my uk note 4 it did it on kikkat also wish there was a fix.mine does it randomly does matter if headphones are plugged in or not here is a video of a dude with my issue
https://www.youtube.com/watch?v=GuSo7uI_hN4
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Note 4 sucks as the system sounds ain't stable and no fuming fix.Nokia phones are much better I never had issues with them

Bluetooth call volume is too low

I rarely make calls in my car, so I do not know if this was much of an issue on my older head unit*, or if it was a symptom prior to root.
I have a new unit from Pumpkin - MTC8-KLD6-V2.81
Rooted with Malaysk's latest ROM
My phone (HTC M8) is connected through bluetooth. Music plays just fine through the system.
When I make a call, however;
1) Music Stops and head unit goes silent (not a problem)
2) I hear a bit of static (I have had low volume static since I upgraded to Malaysk if the head unit is on and nothing is playing)(again, not really a problem)
3) Phone starts to make a call.
4) Static suddenly goes away, as if the volume was suddenly turned down
5) I can barely hear the phone ring through the head unit.
I have tried turning up the volume all the way on the phone (volume on the phone seems to do nothing when in a bluetooth call) and turning up the head unit. If I have the head unit all the way up, I CAN hear reasonably well, but that's at a volume of 30 when everything else plays loud enough at 5.
I have looked for different setting on the phone and on the head unit and have found nothing. I have adjusted the Factory Settings -> Audio, but that changes bluetooth as a whole and make the music play too loud.
I would say that the issue is is similar to switching the phone from "regular" (where 1-10 is set for being near one's ear) to "speaker" (where 1-10 can be heard across the room) and the phone is telling the head unit to stay at "regular".
Actually, on my first head unit the problem was just the opposite and phone calls were always way too loud.
Anyone have ideas on other settings I should try?
Thanks
I think there are options in the factory settings are for individual volume controls.
singlecell83 said:
I think there are options in the factory settings are for individual volume controls.
Click to expand...
Click to collapse
There are, but the option is for "Bluetooth" in general.
Bluetooth itself is fine, and I can listen to music from my phone through Bluetooth at whatever level I choose. The problem is that when it switches to phone (dialing out or coming in) the volume drops drastically and I have to turn the head unit's volume up all the way to hear at all. That means the music from Bluetooth will come back at speaker (or at least ear) damaging levels once the call ends.
If adjusting the BT volume is not enough, test with others volume settings lowering/raising some of them.
the norm is the hands free on these units are not the best and there are some mods out there on the forum..

Speaker problems

Hello. I'm having serious problems with the speaker on my Nexus 5X (bought it 20-30 days ago), updated to Android Nougat 7.
What happens is that, at random times, the speaker won't work at all. No alarms, notification, music etc. Even the Youtube app won't be able to play any video during that time.
It sometimes fixes itself, randomly. Also, ifi reboot the device, the speaker will start working again.
Is this a hardware or software issue? Any fix?
DJDB said:
Hello. I'm having serious problems with the speaker on my Nexus 5X (bought it 20-30 days ago), updated to Android Nougat 7.
What happens is that, at random times, the speaker won't work at all. No alarms, notification, music etc. Even the Youtube app won't be able to play any video during that time.
It sometimes fixes itself, randomly. Also, ifi reboot the device, the speaker will start working again.
Is this a hardware or software issue? Any fix?
Click to expand...
Click to collapse
I have been experiencing the same issue. My speaker usually goes out, but randomly when the battery is low it starts working again. I have tried soundabout and it works only if a headphone is inputted. Some people use Pressy i know, but too much of a hastle. Any new workaround for this issue. This is my second nexus 5x the last one burned out after firmware update, and now just powers on for a few seconds and auto shuts off.
I still think its a great phone, just wish the speaker issue could be resolved. Thought I'd come to the community for like minded
Note: I've also done the alcohol cleaning for the headphone port, and replacing the whole speaker unit with my burned out unit. All failed
What happens when you press the volume buttons during that time?
Sometimes my Media volume is silent until I change the volume, but it has never affected system sounds only Media.
bblzd said:
What happens when you press the volume buttons during that time?
Sometimes my Media volume is silent until I change the volume, but it has never affected system sounds only Media.
Click to expand...
Click to collapse
Nothing happens when i toggle the volume buttons

Pixel XL - No sound

Ok, as per the title, and here are some things covering the issue:
Initially the speaker stopped working immediately after plugging the charger in. It is a genuine Pixel charger.
The problem went away in less that a day later, but reappeared straight after charging again.
Yet again the problem went away
Yesterday the issue reappeared randomly whilst using the phone and hasn't corrected itself since
The issue results in any short sound played giving exactly 16 feint clicks from the speaker, no crackling or coarse sounds, just 16 programmed clicks from the speaker. Press the home button - 16 clicks, like a comment on the Facebook app - 16 clicks
Playing a Youtube video results in constant feint clicking from the speaker, same frequency as the 16 clicks, but as said, constant.
Set the phone to "do not disturb" so no sounds from apps/software are allowed and the 16 clicks from phone interaction (home button etc etc) still happen exactly the same as before; this confuses me further as if it was ingress or a faulty speaker it would not give any sound while "do not disturb" is enabled. If it was a hardware fault, it'd have to be at chip level, so pointing toward software/firmware
Safemode has no effect
Factory reset has no effect
The Google "piano" boot up sound is not played.
Now, the very odd one; if I am browsing the Facebook app and auto play videos are on, the clicking sound is developed. To clarify, the video has not been clicked, it is not full screen, it is just there, on the newsfeed playing thus creating constant clicking while the video is playing. There would be NO sound playing if the speaker worked, but still, it clicks.
I'm unsure how the phone picks up audio playing for the volume rocker to adjust media volume instead of notification volume, but from what I can infer, it works on some sort of pass through. If the phone picks up sound, the volume rocker, when pressed, focuses on and adjusts media volume. As per number 11, in this state of a video playing but NOT focused, the volume buttons revert to notification volumes, hence no sound coming from the app; why is the clicking apparent when there is no sound trying to be played?
Phone calls work fine
Phone calls with loud speaker do not work
Sound via headphones do work perfectly
I have tried checking to see if ingress via the headphone jack is causing the issue by plugging/unplugging headphones but this has had no effect.
Bluetooth is OFF
Have turned on headset in "System UI Tuner" in status bar to show if the phone thinks they are connected. There is no notification of this
Any ideas?
Regards​
Dave
whoa that's crazy, is it similar to the issue in this video?
https://www.youtube.com/watch?v=7ZH8lLFRWN4
does audio play through your earphones when connected or does this also come across as clicks?
fatapia said:
whoa that's crazy, is it similar to the issue in this video?
https://www.youtube.com/watch?v=7ZH8lLFRWN4
does audio play through your earphones when connected or does this also come across as clicks?
Click to expand...
Click to collapse
Headphones work as normal. Such a confusing issue with the phone. With regards​ to phone condition etc, it is two months old and in immaculate condition, never dropped or wet. It's my second pixel as my previous one died one day and wouldn't turn on again. Google are happy to replace, but as it's an intermittent fault they have warned me that if they don't find anything wrong when this phone by the time it gets back to them, I could have to stump the cost of a new phone.
They had organised a return, but a day later it started working again, so cancelled the return; now stopped working again
As for the video, will wait until I'm at a PC, can't hear what's going on in that one currently (on my phone haha).
EDIT
@fatapia - I have watched the video, the fault is nothing like that in the video. There is no sound no matter what, just 16 feint programmed clicks as mentioned before after every interaction with the phone that would make a click/sound, even on silent it still does it.
DavidVanstone said:
Headphones work as normal. Such a confusing issue with the phone. With regards​ to phone condition etc, it is two months old and in immaculate condition, never dropped or wet. It's my second pixel as my previous one died one day and wouldn't turn on again. Google are happy to replace, but as it's an intermittent fault they have warned me that if they don't find anything wrong when this phone by the time it gets back to them, I could have to stump the cost of a new phone.
They had organised a return, but a day later it started working again, so cancelled the return; now stopped working again
As for the video, will wait until I'm at a PC, can't hear what's going on in that one currently (on my phone haha).
EDIT
@fatapia - I have watched the video, the fault is nothing like that in the video. There is no sound no matter what, just 16 feint programmed clicks as mentioned before after every interaction with the phone that would make a click/sound, even on silent it still does it.
Click to expand...
Click to collapse
Did you ever solve this? I just started having the same exact problem with the 8.1 update.
Sent from my Nexus 7 using Tapatalk
psychephylax said:
Did you ever solve this? I just started having the same exact problem with the 8.1 update.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
I'm having the same issue on my Pixel 1st gen too after my 8.1.0 update. In phone calls, I can only hear sound when i turn on speaker phone. Headphone sound works fine, but all media volume isn't playing.
Did anyone solve this? I am having the same issues. No sound. But ringtones and notifications work fine. Speakphone only during calls.
Google approved an RMA for mine and sent me a refurbished handset which works great
Sent from my Nexus 7 using Tapatalk

Bluetooth Audio Volume Jumping Around On It's Own After Call/Assistant?

Haven't seen this specific issue answered yet - if its a duplicate somewhere a point to the right thread would be appreciated.
For whatever reason over the last couple months, the volume on my pixel 2xl will jump way up (or way down) when on bluetooth either after a call or after using google assistant. It doesn't seem to happen everytime, but just now I was listening to music on my bluetooth headphones at my desk and got a call. I took the call on the headphones by answering the phone and then as soon as I hung up, the volume on the phone shot up to 100% which was not enjoyable.
This also happens when connected to my truck (Ford SYNC) or my running earbuds, and it can also crank the media volume way down (happens frequently in the truck) after a call, at which point I have to manually adjust the volume again. The same activity also happens if I activate google assistant and issue a voice command, but in both cases it is not 100% consistent. It appears like the system is trying to dynamically change the volume for some perceived situation, but it sucks at it.
I also use A2DP app for volume control settings and app launching for all my connections, but I have used that since I got this phone 2 years ago and none of the settings have changed.
Anyone had similar behavior and found a fix? It is really annoying when my music goes so low that I can't even hear it in the truck after a call, and equally annoying when I have headphones on and it cranks the volume up and tries to blow out my eardrums.

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