Develop Bugs

Otterbox defender and caller echo

Hi,
i just bought the case and soon after, the person i am talking to complain of hearing echoes of their own voices.
i tested this by calling some robot (topup service or something) and tried to listen from the mic side.. and guess what, i can hear its voice quite clear here! i guess the sound from the speaker travelled too damn well through the case, and eventually coming out from the mic port.
have anyone else noticed thsi problem? do share pls..

Haven't come across this from anyone on the AT & T forums. I ordered mine yesterday and will report back when I get it installed to try and replicate this issue.
Sent from my SAMSUNG-SGH-I717 using XDA

Mine is fine.
Been using this case since last Saturday and no issue on echoes.

dakleenupman said:
Haven't come across this from anyone on the AT & T forums. I ordered mine yesterday and will report back when I get it installed to try and replicate this issue.
Click to expand...
Click to collapse
thanks. pls do report.
BayuDroidz said:
Mine is fine.
Been using this case since last Saturday and no issue on echoes.
Click to expand...
Click to collapse
hmm weird. i actually thinking it is unlikely not to have echos due to its very design. did u use max volume for call? or myb silly me just installed it wrongly? demm..

I just got mine and no echo. Maybe a network issue?
Sent from my SAMSUNG-SGH-I717 using XDA

fyrogenesis said:
thanks. pls do report.
hmm weird. i actually thinking it is unlikely not to have echos due to its very design. did u use max volume for call? or myb silly me just installed it wrongly? demm..
Click to expand...
Click to collapse
Yezza. Full max volume for call. Try to reinstalled ur case n test agaon.
In the echo still persists, might be network since ur on maxis n im on celcom.

i tried using it without the case, and no echoes detected (i tested it by using another phone, calling to my note), so i am certain the case is the culprit. installing it again does nothing to help.
ah well, i guess i had gotten myself a defective unit somehow, or my callers are just annoyingly *****y. Interestingly, google also reported that this issue existed on iphone 4 otterbox defender...

You are not the only one having problems!
I am experiencing the very same problem. Callers hearing their own voice echoing back even at the minimum sound level on my device... The case somehow causes echoing.. very annoying.. I've been called 3 times by different people tonight right after I switched to Defender.. each person called me three times thinking that there must be something wrong with their phone.. Was it their phone??? No! It was Defender causing problems..
Will I in the end give up using this case? I doubt it. Paid too friggin much to dump it.. Is it annoying? F.ck yes!

PrimaryMaster said:
You are not the only one having problems!
I am experiencing the very same problem. Callers hearing their own voice echoing back even at the minimum sound level on my device... The case somehow causes echoing.. very annoying.. I've been called 3 times by different people tonight right after I switched to Defender.. each person called me three times thinking that there must be something wrong with their phone.. Was it their phone??? No! It was Defender causing problems..
Will I in the end give up using this case? I doubt it. Paid too friggin much to dump it.. Is it annoying? F.ck yes!
Click to expand...
Click to collapse
Hope this isn't too late for you, but I managed to get rid of the issue on my note 2: maybe this will help you guys out, too:
http://blog.efpophis.net/2013/05/fixing-otterbox-echo-phenomenon.html

ssewk2x said:
Hope this isn't too late for you, but I managed to get rid of the issue on my note 2: maybe this will help you guys out, too:
http://blog.efpophis.net/2013/05/fixing-otterbox-echo-phenomenon.html
Click to expand...
Click to collapse
Hi,
I hope you read this. Wanted to thank you.
I had rigged mine with some tape before I read your guide and it worked half assed.. there was still some noticeable echo..
I'll try the ear foam method asap and let you know if it works any better..

Popping sound on recorded video

I have an issue: I've noticed that there is the odd popping sound on every video I take. It isn't a constant pop-pop-pop, but just every so often at random. But it is present on every video I've taken so far.
Wondering if anyone else has the same issue? Any suggestions?
I am running stock with the Perseus kernel.
Thanks!

I had this happen once. I thought the wind was blowing on the mic.

Do you happen to have a case on your phone? There might be something that taps the case and might be picked up by the speaker as a pop.
Rings, long nails, keys, I don't know the list could go on.
~PsyCl0ne
Sent from my SAMSUNG-SGH-I317 using xda app-developers app

Yes, I do have a soft-shell case. I thought it might be that too, but I took it off and did some test filming and got the same result. This is really starting to tick me off now; I've had the phone for 5 or 6 weeks now and have only noticed this. What a pain!

I have also done voice recording using a voice recorder app, and no problems with that.
I tried a different camera app and the videos still have the popping.

No other suggestions?

Ok, just linking a video so you can hear what I'm talking about, in case it triggers something in someone's brain....
Again, this has happened on stock, as well as CleanRom. Different camera apps used. I've tried with data off. I've tried with SD card out. I've lowered system volume to zero. I've removed the case. There is no such issue when speaking on the phone, nor is it present when using a voice recorder app.
Everything else about the phone is perfect, but I'm ready to smash it to bits over this, I'm so pissed off. :silly:
http://youtu.be/mqvavNARGZU

Maybe your hand?
Sent from my SGH-I317 using xda app-developers app

Nope. Hold the phone by the side. But just to be sure, I've let it sit on its own on the table and same thing.

Mine made that same sound only one time. It was during the inning when my son(5yrs) got 3 unassisted outs. Pissed me off
Sent from my GT-N7105

To narrow down a software VS hardware issue, the first thing you'll want to do is restore to stock. No root, no kernel, no nuffin. If the issue persists, that is usually a purdy good indicator of a hardware issue. Should that be the case, a warranty replacement may be your best option. If the issue persists after a replacement, I'd say its a good bet its something in your environment/situation that is causing the popping.

hapticxchaos said:
To narrow down a software VS hardware issue, the first thing you'll want to do is restore to stock. No root, no kernel, no nuffin. If the issue persists, that is usually a purdy good indicator of a hardware issue. Should that be the case, a warranty replacement may be your best option. If the issue persists after a replacement, I'd say its a good bet its something in your environment/situation that is causing the popping.
Click to expand...
Click to collapse
Thanks for that. Yes, at this point I've tried everything I can think of. I don't believe it has anything to do with environment or anything, as it happens all the time. It has been driving me batty for the last week; I've done nothing but obsess over it. I hadn't noticed it before, but once I had, I started looking at every video I've taken since I bought it and found that it has been going on the whole time. I got the phone at the end of January. One of the first vids I took was a cpl of days later, which I put on youtube. I checked that vid out and sure enough the issue is there.
I called Samsung yesterday and got a UPS shipping label from them to send it in. I'm not keen on having to do all the work to unroot and make like I never rooted it, lose it for up to 3 weeks, and (if they send a replacement back), lose the $30 I spent on my Zagg screen protector.
I guess I will try what you've said; restore to pure stock and pray to God. Thanks!

I've installed CM10 and the camera with it is flawless. Why do you think that is?

Sorry for bumping this up, but I've done all kinds of experimenting and have pretty much determined that it is solely a TW based issue.
But what I'd like to ask now is: using Snap Camera, I get the same result (popping noise). However, Snap Camera has a setting for "Use Alternate Mic", which, when I choose that, there is no popping. So the question is: does anyone know how I can make the stock camcorder use the 'alternate mic' like Snap Camera does?
I have no idea where that would be edited.
Please! Thanks!

velveteen71 said:
I've installed CM10 and the camera with it is flawless. Why do you think that is?
Click to expand...
Click to collapse
Does the camera record stereo sound with cm10 too?

Unable to silence camera in latest N build.

Anyone have any ideas. Used to work no problem. Now if I rename or delete the one files nothing seems to happen.
Sent from my Nexus 5X using Tapatalk

Can you replace the file with a silent sound file? Have the same issue but if you can't even fix it I might not even bother rooting it again.
(Worst phone I've ever bought with this many issues when it was this new)

user2331 said:
Can you replace the file with a silent sound file? Have the same issue but if you can't even fix it I might not even bother rooting it again.
(Worst phone I've ever bought with this many issues when it was this new)
Click to expand...
Click to collapse
That doesn't work either.
Why do you find it the worst phone?
I will say it's the best phone I have ever used. I've had pretty much everything else from Samsung, Apple, LG, BlackBerry.
Best Android just because it's so clean without all the bloatware.
Sent from my Nexus 5X using Tapatalk

milan187 said:
Why do you find it the worst phone?
Click to expand...
Click to collapse
Well mostly because I've never had to root a phone to fix software issues, mostly pissed with LG support about the issue on the camera.
And the fact that it's opened a few times from slight tugs on my headphones(case cracked open), it is the smallest phone on the market while being huge, it resets my options, and not lately (nougat issue not a phone issue) it's locked me out of having volume above 60%.
And though I'm generally happy with a lot of things having this many issues with a new phone isn't fun.

user2331 said:
Well mostly because I've never had to root a phone to fix software issues, mostly pissed with LG support about the issue on the camera.
And the fact that it's opened a few times from slight tugs on my headphones(case cracked open), it is the smallest phone on the market while being huge, it resets my options, and not lately (nougat issue not a phone issue) it's locked me out of having volume above 60%.
And though I'm generally happy with a lot of things having this many issues with a new phone isn't fun.
Click to expand...
Click to collapse
Sucks to hear that. I've had a really gold experience but I guess that's not the case for all.
Sent from my Nexus 5X using Tapatalk

HTC 10 Speaker Crackle/Distortion...

Hi guy,
Not sure if anyone else has had this (can't find anything here, or with search engine, so starting to worry it's not software problem), but just the other night, was surfing then all of a sudden, I get this loud horn type noise from my phone... Certainly woke me up! Then stopped... Then no sooner did it stop, again it happened. I check, but my volume is almost at mute. So I close Chrome, and re-open, and haven't heard it since, but now I have noticed my speakers crackle and distort on certain frequencies.
I'm hoping this is just some software issue, that hopefully I can just update, or re-set, but I haven't come across anyone else having this problem.
Please help
Thankyou, O.

Ob1eron said:
Hi guy,
Not sure if anyone else has had this (can't find anything here, or with search engine, so starting to worry it's not software problem), but just the other night, was surfing then all of a sudden, I get this loud horn type noise from my phone... Certainly woke me up! Then stopped... Then no sooner did it stop, again it happened. I check, but my volume is almost at mute. So I close Chrome, and re-open, and haven't heard it since, but now I have noticed my speakers crackle and distort on certain frequencies.
I'm hoping this is just some software issue, that hopefully I can just update, or re-set, but I haven't come across anyone else having this problem.
Please help
Thankyou, O.
Click to expand...
Click to collapse
Do you have any mods (audio) installed ?
Are you rooted? Running a custom ROM ?
We need a little more information..
If you're completely stock then no it's not normal and I'd put my money on a hardware defect..
If you are rooted with a custom ROM and perhaps some mods installed it still doesn't sound normal and I'd try to go back to a custom but stock type ROM.
Least then you can see; if it replicates, then it's more than likely a hardware issue.
Did u push the speakers a little too much with a mod? Over amplify them or similar? Any water damage? Drops?
From the outset it doesn't look good but until you / we can answer the above we won't know more.
Hopefully it's just a mod gone wrong.
If not then it'll be a defect covered by warranty anyway..So a return to stock and RMA will get it sorted, so a hindrance but not then end of the world.
Let us know.
Sent from my HTC 10 using XDA-Developers Legacy app

dladz said:
Do you have any mods (audio) installed ?
Are you rooted? Running a custom ROM ?
We need a little more information..
If you're completely stock then no it's not normal and I'd put my money on a hardware defect..
If you are rooted with a custom ROM and perhaps some mods installed it still doesn't sound normal and I'd try to go back to a custom but stock type ROM.
Least then you can see; if it replicates, then it's more than likely a hardware issue.
Did u push the speakers a little too much with a mod? Over amplify them or similar? Any water damage? Drops?
From the outset it doesn't look good but until you / we can answer the above we won't know more.
Hopefully it's just a mod gone wrong.
If not then it'll be a defect covered by warranty anyway..So a return to stock and RMA will get it sorted, so a hindrance but not then end of the world.
Let us know.
Click to expand...
Click to collapse
Hi Dladz,
Sorry I didn't put more info in before.
I'm totally stock (running 7.0). Not running away mods, or audio changes.
I suspect that it is just that, a hardware issue, I was just hoping not. I've never had an issue with any of my HTCs' before, nor have any of my friends. The build quality has always been the best you can get.
I guess it's back to the supplier it goes :/
Thanks for the response,
O.

Ob1eron said:
Hi Dladz,
Sorry I didn't put more info in before.
I'm totally stock (running 7.0). Not running away mods, or audio changes.
I suspect that it is just that, a hardware issue, I was just hoping not. I've never had an issue with any of my HTCs' before, nor have any of my friends. The build quality has always been the best you can get.
I guess it's back to the supplier it goes :/
Thanks for the response,
O.
Click to expand...
Click to collapse
Ah that is a shame and no worries, I've skipped info before as i'm sure others have and will
I wouldn't let it put you off HTC they do make some rugged devices and I swear by them, speak to a rep and see what RMA would take then get it done mate
All will be well, this wasn't your fault, I'm just thinking what could've caused it if anything?
Playing at loud volume constantly, music or audio with frequencies which put stress on the speaker??? Nah I dunno mate, either way it's not your fault so get yourself a nice replacement
Good luck fella. :good:

dladz said:
Ah that is a shame and no worries, I've skipped info before as i'm sure others have and will
I wouldn't let it put you off HTC they do make some rugged devices and I swear by them, speak to a rep and see what RMA would take then get it done mate
All will be well, this wasn't your fault, I'm just thinking what could've caused it if anything?
Playing at loud volume constantly, music or audio with frequencies which put stress on the speaker??? Nah I dunno mate, either way it's not your fault so get yourself a nice replacement
Good luck fella. :good:
Click to expand...
Click to collapse
Thanks Dladz,
I've loved HTC from the start, and still do. I recommend them to everyone I know and meet. This is just one fault in the entire history of mine and everyone I know who has or had one! I think that is a pretty good fault rate.
I'm already hankering for the HTC Ocean ? Can't wait ?
Cheers,
O

I had this problem too on my HTC 10 one month and a half ago . I was on leedroid with nebula kernel and no other sound mod and all of the sudden the bottom speaker started to crackle and make many distortioned sounds . I suspected to be the kernel so I asked the developer , but he said that he hasn't touched anything sound related . No one , but only me, had this problem reported on kernel thread . I asked on ROM thread but the same.
Now I see that someone on purely stock had this problem. Only thing I can say is that where I live 2 months ago was a really cold winter and that affected the speaker.
I had send it back to repair services and now it's all good

Ob1eron said:
Thanks Dladz,
I've loved HTC from the start, and still do. I recommend them to everyone I know and meet. This is just one fault in the entire history of mine and everyone I know who has or had one! I think that is a pretty good fault rate.
I'm already hankering for the HTC Ocean Can't wait
Cheers,
O
Click to expand...
Click to collapse
HTC 11 will be interesting, wondering what they're going to do with the screen now that everyone is looking to go bezelless.

dladz said:
HTC 11 will be interesting, wondering what they're going to do with the screen now that everyone is looking to go bezelless.
Click to expand...
Click to collapse
I just hope they don't put the home button on the back!

It is this same issue that´s making me want to upgrade from my otherwise still great HTC One M8. A distorting top speaker that the repair shop couldn't fix (they tried 3 new speakers, to no avail). It´s very annoying and I am waiting to see if the HTC 11 ticks everything I want in a smartphone:
- Full Metal Chassis
- Stereo Front Speakers
- 64GB of UFS 2.1 Storage
- 4GG of RAM
- Support to Micro SD cards
- Snapdragon 835
- Great low light camera with IOS (like the Pixel)
- Preferably with water resistance
Otherwise, I am buying the HTC 10, which is much cheaper now since it´s been almost a year since it was launched.
I dont understand why we dont even have a Evan Blass rumor about the supposed upcoming HTC 11, that is making me a bit worried...
Cheers

I have the same problem.
Now if anyone know what is the certain solution for this problem?

stefan1234566789 said:
I had this problem too on my HTC 10 one month and a half ago . I was on leedroid with nebula kernel and no other sound mod and all of the sudden the bottom speaker started to crackle and make many distortioned sounds . I suspected to be the kernel so I asked the developer , but he said that he hasn't touched anything sound related . No one , but only me, had this problem reported on kernel thread . I asked on ROM thread but the same.
Now I see that someone on purely stock had this problem. Only thing I can say is that where I live 2 months ago was a really cold winter and that affected the speaker.
I had send it back to repair services and now it's all good
Click to expand...
Click to collapse
I am running HTC 10 Android 9.0 - lineageos 16.0 w/ latest oreo firmware and im still having problems. I have tried several other firmwares/ROMs and I feel that it is a software defect but im going to replace the speaker anyway... I'll let you know..

Out of the Box Issues

Just received this beast it feels solid but there's 2 issues I'm noticing already.
1st issue is that the screen has vertical grey lines/bars that are really noticeable on bright white backgrounds.
2nd The speakers have a high pitch sound when playing audio with Atmos on. High pitch sound goes away when turning atmos off. It actually sounds better with it off....
This sucks because sending it in for a warranty replacement all the way in Hong Kong is going to be a huge pain and really long wait.
Not sure what to do now...

Xshooter726 said:
Just received this beast it feels solid but there's 2 issues I'm noticing already.
1st issue is that the screen has vertical grey lines/bars that are really noticeable on bright white backgrounds.
2nd The speakers have a high pitch sound when playing audio with Atmos on. High pitch sound goes away when turning atmos off. It actually sounds better with it off....
This sucks because sending it in for a warranty replacement all the way in Hong Kong is going to be a huge pain and really long wait.
Not sure what to do now...
Click to expand...
Click to collapse
I have the same issues with the speakers and screen. I don't know about the screen, but the speakers are a software issue. Apparently Razer did issue an update to fix it, but I still haven't received it yet. Customer support told me that the engineers are working on updating the phones. What is your software build number and kernel?

No update here

Xshooter726 said:
No update here
Click to expand...
Click to collapse
Yeah, me neither. I have the same build number. The newest build number is NMF26X-CKH-171108.853 , It's already updating for some. For me, I'm going to wait for another week and if it's still not updating, then I'll exchange it.

vx117 said:
Yeah, me neither. I have the same build number. The newest build number is NMF26X-CKH-171108.853 , It's already updating for some. For me, I'm going to wait for another week and if it's still not updating, then I'll exchange it.
Click to expand...
Click to collapse
I'll do the same. When you talked to support did you bring up the grey lines on the screen?

Xshooter726 said:
I'll do the same. When you talked to support did you bring up the grey lines on the screen?
Click to expand...
Click to collapse
Nope, didn't bring it up, but apparently even the store display model has the same lines on the screen.

Bad speaker
Just got my phone in and the bottom speaker seems to be blown, crackling like crazy under certain sounds. Disappointed and not sure what to do now!

Can someone take a picture of the screen line issue? In all the reviews I've never seen anything like that or has anyone brought it up.

Xshooter726 said:
No update here
Click to expand...
Click to collapse
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.

Roxas598 said:
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.
Click to expand...
Click to collapse
Is your phone carrier branded?

vx117 said:
Is your phone carrier branded?
Click to expand...
Click to collapse
Yeah I got it from Three, I was thinking this might be a carrier build too since mine doesn't have the "RZR" in the middle. I don't want to be on a damn carrier build it'll screw me over at somepoint i'm sure.

Roxas598 said:
Yeah I got it from Three, I was thinking this might be a carrier build too since mine doesn't have the "RZR" in the middle. I don't want to be on a damn carrier build it'll screw me over at somepoint i'm sure.
Click to expand...
Click to collapse
That makes much more sense why the build has CKH in it. It's actually good that you're on the carrier build as it is the latest build for now. The unlocked models are still on an older software build and some are experiencing the high pitch noise from the speakers when using Dolby Atmos. The latest build fixes that, but unlocked models, like mine, haven't been updated yet.

vx117 said:
That makes much more sense why the build has CKH in it. It's actually good that you're on the carrier build as it is the latest build for now. The unlocked models are still on an older software build and some are experiencing the high pitch noise from the speakers when using Dolby Atmos. The latest build fixes that, but unlocked models, like mine, haven't been updated yet.
Click to expand...
Click to collapse
usually carriers get builds last or around the same time so people who got the device straight from Razer should get updates before carriers. It wouldn't surprise me down the line if we end up getting updates later just so Three can add that stupid little logo on boot -_-
Kernel on mine was also built on November 8th

Roxas598 said:
usually carriers get builds last or around the same time so people who got the device straight from Razer should get updates before carriers. It wouldn't surprise me down the line if we end up getting updates later just so Three can add that stupid little logo on boot -_-
Click to expand...
Click to collapse
This is where custom ROMs come in Can't wait for development to start for this device.

FINALLY! FOund a board where people are having issues! Let me throw my hat into the ring:
5GHz wifi antenna and Mobile data 3G/LTE radios wont work. I thought Razer products took at least 3 months to break?

vile1 said:
FINALLY! FOund a board where people are having issues! Let me throw my hat into the ring:
5GHz wifi antenna and Mobile data 3G/LTE radios wont work. I thought Razer products took at least 3 months to break?
Click to expand...
Click to collapse
Wow, that is definitely a defective product. Return or exchange it ASAP.

chudak25 said:
Just got my phone in and the bottom speaker seems to be blown, crackling like crazy under certain sounds. Disappointed and not sure what to do now!
Click to expand...
Click to collapse
Same here (lower speaker as well)
Started RMA, they said 1-2 weeks. Tried to ask for a bit of time in case it's software but Idk, it sounds like a blown speaker to me.. I verified with my gf's that came today too, couldn't get her speakers to blow so pretty sure it's a manufacturing defect. Tried to replicate everything I did on mine.. Thought it might have been a bug within the atmos eq but still couldn't produce anything.
Amazing phone otherwise!!

vx117 said:
Wow, that is definitely a defective product. Return or exchange it ASAP.
Click to expand...
Click to collapse
Yeah, they are writing me an RMA, after reading the above reply, Im thinking of just returning it and getting a Pixel 2. Im not waiting 1-2 weeks to get a replacement phone that arrived (essentially) DOA. That's ridiculous.

My phone installed the latest update straight out of the box on Friday 17th and is running the same build as Roxas598 as I am using ThreeUK too.
I Wouldn't normally ever push any speakers over 75% but to test them out I have put them to max a few times and having noticed any crackling yet.
Only issue I have had was a weird screen pixelation watching some videos on Netflix or YouTube but haven't seen it for a few days now so for now putting it down to bandwidth or codec issue at the time.
Not sure if this is a problem or not due to the way Qualcomm works however my wall charger when charging the phone from 0-25% will make a obvious humming noise, once the phone changes its battery percentage the noise does get quieter. I did contact Razer about this and they where not too sure but after 2-3 days they are sending out a new wall charger.

Roxas598 said:
Was just about to say I haven't seen anyone get an update yet but my build number is different. The phone forced an update out of the box for me thought it would be the same for everyone :S
NMF26X-CKH-171108.853
And for what it's worth I don't have any high pitched sounds from the speakers.
Click to expand...
Click to collapse
that's three custom firmware running so you get wifi calling and supposedly volte but i am not sure volte working. lets hope three update their firmware as often as razer will ...