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So I bought my Galaxy Nexus LTE off Craigslist. Love this bad boy, however I am one of the lucky ones that loses Data/Voice at least 4 times per day. Have tried different radios, went back to stock, factory reset, and only 2 apps I have installed are tapatalk and no signal alert.
Talked to Samsung and I can send it in for them to correct the problem but I would be without a phone for 2 weeks. Is there anyway to get Verizon to exchange it?
Thanks.
Sent from my Galaxy Nexus using Tapatalk 2
TCstr8 said:
So I bought my Galaxy Nexus LTE off Craigslist. Love this bad boy, however I am one of the lucky ones that loses Data/Voice at least 4 times per day. Have tried different radios, went back to stock, factory reset, and only 2 apps I have installed are tapatalk and no signal alert.
Talked to Samsung and I can send it in for them to correct the problem but I would be without a phone for 2 weeks. Is there anyway to get Verizon to exchange it?
Thanks.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Depends on the store/rep you get. It is still technically under the 1 year warranty, but if they want, they can say it's not the original account. I had a blackberry i ebayed a few years back, got it, exchanged it in store no problem. Took my incredible off my family plan (which my name was also on) and wanted a replacement due to the speaker issue and store rep and manager got into it with me for 30 minutes due to it being a "different account" the phone was originally on, even though the phone was ALWAYS on the same phone number. So i guess what i'm saying is try it, if it doesn't work, go to another VZ, or go back a few days later for a new rep. 1 year warranty is a 1 year warranty.
It depends on the rep you talk to. I bought mine from a retailer online, and the VZW rep had to get some supervisor approvals before he could exchange it.
The rep said that what they do is basically send everything goes to Samsung, but they are basically front you a device so you don't have to wait the too weeks. The warranty is not a VZW warranty it is a Samsung warranty so regardless of who you got it from it should be still under warranty. The issues is whether VZW will front you a device while your old one goes back to Samsung.
1. Call them up tell them your issue with the antenna,
2. Tell them you already did a factory reset and it still doesn't work.
3. If they ask you where did you purchase the phone, just say an authorized retailer. VZW will not heads or tails if that is the case because they do not track authorized retailer shipments.
4. Make sure you bring it back to stock if you had it rooted. I use WugFresh Tools to unroot and relock.
bro ive been there
And no Verizon won't replace it, let's face it big reds a **** head ( that why we have data caps now) all about them dollar signs. Trust me I was in the same spot as you when I purchaced my gnex at Verizon "premium retailer" (phone store thats not oficailly Verizon). Samsung is your only hope. Oh yeah check your setting and make sure your data limiter is switched off or your not past your limit
Like I said it depends on the Rep you talk to. This happened to my wife's phone back in March, and we bought the phone from Xpress-Phones.com. The guy new the phones just got released in December so there was no way possible the warranty had expired. He had to get a supervisor approval for the exchange, but there was no issues.
And if all else fails just unroot it, bring it back to stock, relock it and bring it to the VZW store.
If you've been with Verizon for a while try calling the Loyalty Hotline. I've always gotten whatever I ask for (within reason of course): 877-628-8922 Also, if they say no the first time just call back later, it can't hurt to ask.
Reposting this from another thread:
harrypalmz said:
Just received 2 shiney AT&T Note 4's on 8/26 as an upgrade. Unfortunately BOTH are on Lollipop 5.01, build C5...which from what I've been reading means it can't be rolled back to 4.4...so this method of achieving/maintaing root probably won't work.
Click to expand...
Click to collapse
This is a bad thing for people who like to tweak because (based on my reading) OC5 cannot be rolled back to KitKat, and cannot be rooted at this time.
I also have a new Note 4 on order, so I will post which firmware version it has when I get it.
If anyone else has received a new AT&T Note 4 recently, which firmware version did it come with?
I hated to be the bearer of bad news but I would've wanted to know before I ordered. Had been following the root thread at (http://forum.xda-developers.com/note-4-att/general/galaxy-note-4-root-progress-t2961974) since last December with great anticipation. Then started following @gatesjunior's thread in hopes of a temp fix. He actually uploaded his new fix 12 hours before I got the phones. Never imagined they'd update their new devices before shipping. Actually considered sending it back since its not what I have proof of ordering. Still a nice phone though. By the way...so far, none of the "no root firewalls" seem to work on LTE phones. I've just been runnig with "background data" turned off.
I can confirm this. Received an insurance replacement 3 weeks ago after rolling over mine with a car. (Amazingly the screen did not Crack! Had some scuff marks and at first I thought it had survived. But started having missed calls and random instabilities.)
Mine came with OC5 and unfortunately it will not allow latest OC6 update to come through.
Images
get stuck at co4 , softbrick and waiting for Odin flash for coc5. if anyone got this firmware please share link
Does this mean that devs will be investigating Lollipop root more? Whether temp or permanent?
I've been following the threads very closely since December, but once root was obtained on KK it seemed like no one tried too hard for LP since it had battery issues as well as everyone being able to roll back up until recent updates. At least, no one really reported much for LP.
Sent from my SAMSUNG-SM-N910A using Tapatalk
I'm on the next program, and my phone has been acting up after the update.. would ATT replace the phone free of charge if I don't have insurance?
Depends on what's "acting up." Take it to a Device Service Center. They'll ask you if you tried factory resetting it. They will reset it if you dont. Then will decide if they can replace it. You'll get a refurbished unit if they do, though.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I received my shiny new (sealed in the box) Note 4 today, and it also came with OC5 preloaded.
Since OC5 can't be rooted and can't be rolled back to KitKat, I strongly suspect that AT&T is intentionally shipping all new Note 4's with OC5 or newer to prevent rooting. I would be surprised if anyone receives a new one that has KitKat.
There may not be much of a point, but I will probably disable OTA updates for now to keep my phone at OC5. You never know when another root exploit might be found.
A tip for any other new users, see this thread for discussion of things that can be done without root:
http://forum.xda-developers.com/note-4/help/qa-unrooted-miss-root-aroun-t2931785
I have a Note 4 .. and my problem its... when I direct in some app to read or write to the External SDcard... show this nag screen "Folder is read-only or cannot be written to: open failed: EACCESS (permission denied )
any fix to this without root my phone? please
I ordered mine last Thursday and when I spoke to the guy on the phone, he assured me that it would ship with KitKat, and that I wouldn't be forced into taking the FOTA Lollipop update. But; it arrived Friday with 0C6 already installed! I was pissed. Still Lollipop 5.0.1. Damn! I want root! Or at least be able to choose what programs I can use. Some of my "Non-Root" programs can't read or write to the SD card. That's the main reason I wanted a Note 4 over the Note 5. Defies logic. Thanks AT&T!
So; where does that leave me? Battery life is dismal, at best - even with extremely low usage. Memory usage is over 55% with nothing running. Doesn't pass the sanity test.
I got a new Note 4 today with OC6 installed as well
I received mine (OC6) a couple of weeks ago. My battery life is awesome. I went into application manager and disabled almost all the bloatware and samsung apps that I don't use. ...before I did that the battery kind of stunk.
I received another OC6 today. The box was opened by AT&T as the don't text and drive sticker was removed and placed inside the box.
we were offered a killer deal 2 note 4 phones to upgrade our note 3 phones AT&T i accepted the deal because i was assured the phones would ship overnight (which they did) with kitkat 4.4.4 but when the packages arrived yesterday i opend the shipping box both had a sticker pasted on the side S/W VER:N910AUCU2COC5
i called att and was told by a manager (or as they claimed to be) all note 4's were upgraded in house before stocking to at least N910AUCU2COC5
i asked if i could return them and cancel my upgrade i was told sure i can return the device but i would still be stuck under a 2 year contract and would not have the option to upgrade again until 04-04-2017 and that they could not send me any other kind of device until that time.
so now im stuck with 2 locked down phones no root and cant continue my game dev project until i atleast have temp root atleast not on these.
developing a game called Coal City and i have to have some sort of root for inline mods using memory edits so i can see the effects of changing a string without recompiling and reloading each time.
giga8547 said:
we were offered a killer deal 2 note 4 phones to upgrade our note 3 phones AT&T i accepted the deal because i was assured the phones would ship overnight (which they did) with kitkat 4.4.4 but when the packages arrived yesterday i opend the shipping box both had a sticker pasted on the side S/W VER:N910AUCU2COC5
i called att and was told by a manager (or as they claimed to be) all note 4's were upgraded in house before stocking to at least N910AUCU2COC5
i asked if i could return them and cancel my upgrade i was told sure i can return the device but i would still be stuck under a 2 year contract and would not have the option to upgrade again until 04-04-2017 and that they could not send me any other kind of device until that time.
so now im stuck with 2 locked down phones no root and cant continue my game dev project until i atleast have temp root atleast not on these.
developing a game called Coal City and i have to have some sort of root for inline mods using memory edits so i can see the effects of changing a string without recompiling and reloading each time.
Click to expand...
Click to collapse
First, curious what kind of deal did they offer you?
Second, As you asked before hand which OS the phone would ship with and the phones are worthless to you to develop on... it seems to me the devices could be returned and all changes to your account zeroed out.
.
My box was still factory sealed when I got it. The label on the outside said OC5, and that's what version was on the phone.
@giga8547
If you are serious about root and development, you might consider buying a Nexus 6, which is now only $350 with no contract on Amazon. I know that's a chunk of change still, but I'm skeptical that we'll ever get permanent root on the AT&T or Verizon Note 4.
WeAreNotAlone said:
First, curious what kind of deal did they offer you?
Second, As you asked before hand which OS the phone would ship with and the phones are worthless to you to develop on... it seems to me the devices could be returned and all changes to your account zeroed out.
.
Click to expand...
Click to collapse
the deal was both phones $0.00 (free) with renewal of 2yr contract
im not sure why they do what they do i was told today to call back monday and speak to an account management specialist to see if there is any thing they can do.
the guy also said they rarely reverse the contract and once the system shows an upgrade and tje device shipped and delivered the system can not be changed by them to reset the upgrade eligability
giga8547 said:
the deal was both phones $0.00 (free) with renewal of 2yr contract
im not sure why they do what they do i was told today to call back monday and speak to an account management specialist to see if there is any thing they can do.
the guy also said they rarely reverse the contract and once the system shows an upgrade and tje device shipped and delivered the system can not be changed by them to reset the upgrade eligability
Click to expand...
Click to collapse
Try contacting the ATT retention department, I was able to get my wife a iPhone 6 when she was not eligible for an upgrade because I said I was going to leave, I had a ton of issues getting my Note 4 last October. If you were assured the phones were going to be KK for your development they may be able to help you out.
Sent from my SAMSUNG-SM-N910A using Tapatalk
Got mine today. Has COC6. However, my box was not factory sealed. In fact, has a generic box. Called, said I might be able to return or exchage at a company store. Went down and they said I could only exchage for another note 4. He checked they were out of stock. Going to call around to find one in stock. Will update when I find out. Didn't think to mention the box when I called though. Also mine was shipped from "RLC" In Fort Worth Tx.
Picture of box attached.
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
Click to expand...
Click to collapse
When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
Click to expand...
Click to collapse
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
Click to expand...
Click to collapse
I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.
I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
Sent from my VS986 using Tapatalk
So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
Sent from my VS986 using Tapatalk
I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.
Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
Sent from my VS986 using Tapatalk
So I have a 14 month old Nexus 5X that just started boot looping. I can get into the backend and wipe the cache, and storage but it didn't fix anything. Anyway I'm in an interesting situation. I live in Canada, but I purchased the 5X online from B&H Photo right when the Pixel was being released and these were selling at a great price. LG sold the International version LGH791 in the Canadian market whereas the US has the LGH790 (The one I have). I called LG Canada looking to get some info about sending it in to be repaired out of warranty since this originally had 12 months. To my surprise they said the warranty for this phone has been extended to 24 months (which got me curious as to why...led me to Googling). Anyway after checking IMEI# they said my model of phone was US specific and had different components so they refused to fix it and told me to call LG USA. Through Google support I was put in touch with a support rep down in the states who after taking my info and realizing I'm not in the US informed me that LG USA could not ship a repaired unit given to them to a non-US address. I even offered to pay both ways...nope. Curiously LG USA never mentioned anything about an extended warranty for the US models like LG Canada had? Has anyone in states who's suffered the dreaded bootloop like mine got it repaired out of warranty, if not what did they charge to fix it? I managed to work with them on letting them send a return repair through an export service.
Thanks for your time!
I have a 19 month old 5x that started having serious issues. I contacted Google, but they wouldn't do anything to help me. I have yet to contact LG, but I would also be curious to hear about this extended warranty, and if it exists.
I bought the phone from Google to use on Project Fi, so I assumed Google would be upholding the warranty, as it was when my brother's 5x bootlooped. If LG picked up the slack after the 1 year original warranty left off, maybe i could get it fixed? I already ordered an Android One X4 for use on Fi, but maybe I could fix it and sell it?
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
slicck said:
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
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Click to collapse
Hmm thats interesting. Did you have to inquire about it first or they just offered. Because they told me I would have to cover shipping as well as a flat rate fee of around $150 I believe.
I'm in the US too. My 5X bootlooped in May and Google replaced mine. They said I'm a valued customer and so they gave me a one time, free of charge courtesy replacement. Originally bought mine in November 2015 via Google Play so my 1 year warranty had long expired. I didn't pay anything. Google just put a hold on my account for the phone until they received my bootlooped device.
Sent from my Nexus 5X using Tapatalk
slicck said:
I'm in the US and I recently got my 18 month old device replaced. I just completed the repair service request online and mailed them the phone. I did have to pay the shipping cost to send it to them. They fixed it and sent it back to me after about a week.
Click to expand...
Click to collapse
Ditto. I'm in the US and have had both of our 5Xs fixed under the extended warranty.
YES YES YES YES YES YES. Please people, stop asking about this and just call up LG. They've fixed 2 Nexus 5x's, 2 G4's and 1 G5 for me, all for $0. All out of warranty. This was all done about 2-3 months ago. (I am in the US.)
I sent mine to LG last Friday free of charge to replace the motherboard. Hopefully that fixes the bootloader issue. Didn't know about LG extending warranty. Glad that did it. I hope it fixes the phone.
Sent from my iPhone using Tapatalk
I fix Nexus 5x Bootloop
Long story short, I have been trying to revive my phone that died in May this year and I have spent the last 2 days trying to flash or adb sideload ota software, but to no avail. I have been getting E: signature verification failed and error 21, over and over. I decided to get an Ota software from someone else other than from Android developers page. I downloaded bullhead-ota-opr6.170623.013-87f85e44.zip from AndroidAuthority. I noticed this zip OTA was bigger file than the official ones. it was over a gig while others were less. I adb sideload bullhead-ota-opr6.170623.013-87f85e44.zip It worked and the phone booted fully. I immediately turned developer options on and usb debugging to unlock the bootloader. I right away received OTA for Oreo. I hope this helps someone, if you have a question go ahead and ask.thanks.
---------- Post added at 12:19 AM ---------- Previous post was at 12:07 AM ----------
Long story short, I have been trying to revive my phone that died in May this year and I have spent the last 2 days trying to flash or adb sideload ota software, but to no avail. I have been getting E: signature verification failed and error 21, over and over. I decided to get an Ota software from someone else other than from Android developers page. I downloaded bullhead-ota-opr6.170623.013-87f85e44.zip from AndroidAuthority. I noticed this zip OTA was bigger file than the official ones. it was over a gig while others were less. I adb sideload bullhead-ota-opr6.170623.013-87f85e44.zip It worked and the phone booted fully. I immediately turned developer options on and usb debugging to unlock the bootloader. I right away received OTA for Oreo. I hope this helps someone, if you have a question go ahead and ask.thanks.:laugh:
Just got LG to replace my motherboard to fix the bootloop of death, takes about a week and I only had to pay shipping to them.
Got mine back on Tuesday. Working perfectly. Haven't had a bootloader issue since. Running oreo. Love this phone again.
Sent from my Nexus 5X using Tapatalk
I have a us version that was sold in canada by google. It started boot looping, then died completely. LG Canada would not touch it since its a "US" phone, even though it was sold by google. (Way to go google.) LG USA would fix it out of warranty, but it had to be shipped to USA address. Fortunately, I live close to the border.
Anyone have this repair done recently? I bought my 5x right when released and well past warranty now. Will they still fix it free of charge? If not, how much?
lg customer service is balls. i had literally 1 week left on my warranty, and was moving across the country in the next few days. they said id have to send it in and id have it back within 3 weeks. they were simply dumb bots who wouldnt help expedite the process. I called google, and they put a 200 dollar hold on a credit card and next day aired me a refurb nexus5x with a return label.
screw lg. never buying another product from them again.
minnemike said:
Anyone have this repair done recently? I bought my 5x right when released and well past warranty now. Will they still fix it free of charge? If not, how much?
Click to expand...
Click to collapse
Talk to them on their chat on their website. Doesn't hurt to ask. The world they would say it's no you have to pay to fix.
Sent from my Nexus 5X using Tapatalk
Yep - I did call them and they offered up a full repair free of charge paying for shipping and everything - not a cent out of my pocket. I barely had to say anything past "bootloop". Not happy with the bootloop, but happy with the LG handling of this. Luckily I have a phone to use during the repair.
minnemike said:
Yep - I did call them and they offered up a full repair free of charge paying for shipping and everything - not a cent out of my pocket. I barely had to say anything past "bootloop". Not happy with the bootloop, but happy with the LG handling of this. Luckily I have a phone to use during the repair.
Click to expand...
Click to collapse
They were pretty quick with mine about 1 1/2 weeks
Sent from my Nexus 5X using Tapatalk
Our of luck for my Nexus 5x. I called today for the bootloop issue and was told that they only offer free repair for this issue for qualified buyer.
Because I purchased my phone from Ebay 2nd hand, my phone repair cost would be about $72 dollar.
Not worth the money to put into LG. I am not willing to put $72 into a phone that caused headache for me.
---------- Post added at 04:35 PM ---------- Previous post was at 04:34 PM ----------
jxzz said:
Our of luck for my Nexus 5x. I called today for the bootloop issue and was told that they only offer free repair for this issue for qualified buyer.
Because I purchased my phone from Ebay 2nd hand, my phone repair cost would be about $72 dollar.
Not worth the money to put into LG. I am not willing to put $72 into a phone that caused headache for me.
Click to expand...
Click to collapse
What is best option to repair the phone myself? fully understand that my phone could be dead permanently by doing self-repair.
How does the LG warranty work if it was purchased via ebay or 3rd party instead of Google or directly from LG ? Mine is fine now, but I bought it from ebay almost 12 months ago
Per LG, the warranty for the boot loop issue on the Nexus 5X has been extended until Oct. 2018.
Go to lgmobilerepair.com and fill out the form (put in the date you remember purchasing it and upload a text file as the proof of purchase to satisfy the form).
My 5x worked since I bought it on the original sale date, somehow it stopped working recently. So after hearing about the class action settlement and the warranty extension, I sent in my phone. Just got notification that they are replacing the board, and returning it to me. I'll follow up if I have other issues.
If you have a faulty 5x, send it back to get it fixed!
Hope
How long have you had it? We've had 3 in the family, all 3 croaked. The other 2 google replaced cause on project fi. My wife's died yesterday. It was bought new off an eBay seller couple years ago. Where did you buy yours? What # did you call also? Thanks
I just set up a warranty repair (USA) for a boot-looping Nexus 5X by calling LG at (800) 793-8896 (6am - midnight CST). I bought it from Google on 9/29/2015, which was the original release date, like the OP. They do ask for proof-of-purchase, so I'm not sure about second hand e-bay purchases. Since the warranty is extended past their normal 1 year, maybe it isn't as important to establish the date.
sylvania said:
I just set up a warranty repair (USA) for a boot-looping Nexus 5X by calling LG at (800) 793-8896 (6am - midnight CST). I bought it from Google on 9/29/2015, which was the original release date, like the OP. They do ask for proof-of-purchase, so I'm not sure about second hand e-bay purchases. Since the warranty is extended past their normal 1 year, maybe it isn't as important to establish the date.
Click to expand...
Click to collapse
If I hadn't used my dead one's screen to repair my daughter's phone I'd have a nice working 5x. LG extended the warranty to 30 months on bootloop issues because they did not want to take hundreds or thousands of people to arbitration.
Now I have a k20 plus running nougat. Meh.
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