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Hello guys,
So my Zenfone 2 has a few issues, the latest being the volume button just all of a sudden stopped working, I think it may have been related to the constant charging, it was almost always on charge as the battery just depleted power constantly, even when in flight mode with no background apps running over night I would lose 20% battery. Anyway, the non stop charging I persevered with, but to lose the volume button, I cannot do it.
I raised a ticket for the phone, they could not resolve it and agreed to RMA the device. Upon submitting my RMA application, they rejected it due to the serial number of the device showing that it was purchased in Taiwan. I bought it on eBay and had it shipped to the UK for £370. It has lasted 7 weeks, I am quite gutted, especially as I am now stuck with it, I could not even sell this on eBay with no volume button. The warranty of this phone is only valid for the country it is bought in, I did not know this.
Has anyone any suggestions on what I can do to get the phone repaired? I really liked this phone, but now I am just tired of it, any advice is much appreciated.
Thank you!!
Is there any way you can get it shipped back to Taiwan to claim warranty?
That's unfortunately one of the risks of buying a phone from a different country. Sometimes warranties aren't covered. Any if you are asking how to get around that, then you are violating the Terms of Service of Asus.
My suggestion would be to either sell this phone on eBay for about half what you bought it for, and put that money towards one for your country, or just another one in general. Or you can go into a local electronic repair shop and see if they will try anything. Most will not, but hey, worth a shot.
Did you buy from 23port? They should be able to help you RMA the device in Taiwan. It will be a pain as you will have to pay shipping back to TW.
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
joel32137 said:
Hey all,
I would really appreciate your advice...
I've had my Verizon G4 for less than a month.
My wifi completely crapped out and I'm getting random reboots. I'm 99% it's a hardware issue.
I've loaded the latest 13b update but doesn't fix anything...
My question to you all is this... should I send it back to Verizon for Warranty Like New Replacement or Send it back to LG Directly for Warranty repair?
The reason why I ask is because I did drop the phone once and it nicked the corner of the phone slightly (see attached pic).
If I send to Verizon, what are the chances they'll charge me the $300 damage fee?
The rest of the phone is pristine...
I know if I send back to LG, they'll just send it back to me as is...
Everyone's thoughts would be appreciated...
Thanks in advance
Click to expand...
Click to collapse
You don't send to VZW, they will ship to you first within the 12 month warranty period or anytime if you have Total Equipment Protection Coverage and provide a pre-paid shipping label in the box for you to send it back within 5 days which is really 30 days. This is the exact wording in the info in Certified Like New Replacements which you will get when the phone is shipped to you:
"WARRANTY INFORMATION
If your device has been subjected to neglect, misuse, liquid damage, software or hardware alteration, or unreasonable wear and tear, it is not eligible for a replacement under this program. Do not return the damaged device to us or you will be charged up to the full replacement value of your replacement device, which may be in excess of $500, even if you subscribe to an Equipment Protection Program. Instead, return the replacement device to us in the box in which it came. If you have equipment protection, contact your provider to discuss replacement options for damaged devices. For more information, visit verizonwireless.com/damageddevice"
The damage fee is not $300, it's basically the full retail price of the phone which is around $600. If you have insurance, you might be better off using that instead as it's $150 but remember that if you make 2 claims within a 24 month period, they will cancel your insurance.
If Verizon Wireless sends you a phone, you are not obligated to keep it as you just need to either send back your phone or what they sent you. If you find anything wrong with the replacement, then you call Verizon Wireless Level 2 tech support directly without going through the Level 1 or customer service and they will ship another phone to you. When you receive the new replacement, you ship the previous replacement back and then at the end, you either end up with your old phone or you ship back the last thing they shipped you.
Just a quick update...
I decided to send back to LG vs sending it to Verizon since I didn't want to deal with the possibility of Verizon charging me $500 bucks for some minor dings that had nothing to do with the hardware issue.
The only downside is that you will be without a phone for 2 weeks. Here's the run down...
-Mailed out on Tuesday.
-Arrived at LG following Monday.
-Repaired and Shipped back Tuesday (That was a quick turn around...)
-Scheduled to arrive this Friday.
What's nice about sending it to LG is that my IMEI doesn't change. If I went the VZ route, they would have given me a refurb with a different IMEI. Because the VZ refurb IMEI doesn't match the IMEI on my original receipt, LG will not honor warranty since there's a IMEI mismatch. This wouldn't be much of an issue if I stick with VZ for the entire year.... however, with all the cell service deals going around, I'm sure I'll be jumping the VZ bandwagon...
Hope this post helps others...
Thanks
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
I don't know how much but probably too much
I think its cheaper to buy a used one on ebay
itm said:
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
Click to expand...
Click to collapse
You should had searched the internet before buying the g4 make it habit next time when buying any phone dont buy it at the launch wait aleast 6 months forbthe bugs to appear n if its problematic dont buy it without warranty
Er...I bought this 7 months after it was released, at a time when there were no more reports of hardware problems than there had been for other high-end phones. The reason it's not covered by local warranty is that it's not a UK model. Hindsight is a wonderful thing. Smart-ass comments not so much.
Anyway does anyone actually have an answer to the question that I originally asked?
itm said:
Er...I bought this 7 months after it was released, at a time when there were no more reports of hardware problems than there had been for other high-end phones. The reason it's not covered by local warranty is that it's not a UK model. Hindsight is a wonderful thing. Smart-ass comments not so much.
Anyway does anyone actually have an answer to the question that I originally asked?
Click to expand...
Click to collapse
You might have old stock. What's the first 4 digits of the serial number?
I would agree with cosmos23, try and get a phone on eBay with a cracked screen because it'll be much much cheaper when you just put your screen on the eBay device or just put the eBay device motherboard into your phone. This depends on which is in better condition or easier to do.
You'll have to get a H815 EU for easy bootloader unlocking. Try and make sure the serial number is 60x.
itm said:
Does anyone here know how much it costs in the UK to get the motherboard replaced out-of-warranty (to fix the bootloop issue)?
Also, if the phone is a TWN model H815, is there any chance that a new motherboard fitted in the UK will allow me to unlock the bootloader?
Click to expand...
Click to collapse
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
htr5 said:
You might have old stock. What's the first 4 digits of the serial number?
I would agree with cosmos23, try and get a phone on eBay with a cracked screen because it'll be much much cheaper when you just put your screen on the eBay device or just put the eBay device motherboard into your phone. This depends on which is in better condition or easier to do.
You'll have to get a H815 EU for easy bootloader unlocking. Try and make sure the serial number is 60x.
Click to expand...
Click to collapse
The serial number is 505K*, so I was doomed from the start I guess. Many thanks for the suggestion - that makes alot of sense. I'm struggling to decide on what to do next. Buying a used G4 would cost around £180 and that too may start bootlooping within a month of me buying it (I'm not sure whether even the 6* serial motherboards will prove to be reliable in the long run). I thought about buying a G5, but the USB-C adapter would be a pain in the neck as I have a ton of chargers and cables in various locations which would all require adapters. Plus the G5 doesn't have the multi-window feature, which I use alot in the car. Plus the G5 would be another £100-150. Plus the G5 might develop the some sort of bootlooping issues as the G4 over time - it's still quite new to the market. Plus my G4 accessories would be redundant (LG spare battery kit and a battery/charging case).
A removable battery is a must, so my choices are limited. I've looked at the Galaxy Note 4 but the camera is nowhere near as good in low light, and flash photography is terrible on the Note 4. Decisions, decisions.....
gedas5 said:
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
Click to expand...
Click to collapse
Many thanks for that info. I did call the main LG support number (0344***) on Wednesday. They were too busy to deal with my query so promised me a call back in 24-48 hours. I'm still waiting. I'll certainly give those two other numbers a try though. I might also ask SBE how much they would charge to transplant a screen to a "good" host/motherboard.
itm said:
The serial number is 505K*, so I was doomed from the start I guess. Many thanks for the suggestion - that makes alot of sense. I'm struggling to decide on what to do next. Buying a used G4 would cost around £180 and that too may start bootlooping within a month of me buying it (I'm not sure whether even the 6* serial motherboards will prove to be reliable in the long run).
Click to expand...
Click to collapse
I see your point. The cheapest option is to put your working screen on a cracked screen device. These will be bootloop free but may not be bootloader unlockable. I'd get an Axon 7 if buying a phone now. http://m.ebay.co.uk/sch/i.html?_nkw...313.TR0.TRC0.Xlg+g4+cracked&sqp=lg+g4+cracked
htr5 said:
I see your point. The cheapest option is to put your working screen on a cracked screen device. These will be bootloop free but may not be bootloader unlockable. I'd get an Axon 7 if buying a phone now. http://m.ebay.co.uk/sch/i.html?_nkw...313.TR0.TRC0.Xlg+g4+cracked&sqp=lg+g4+cracked
Click to expand...
Click to collapse
Yes I'll keep an eye open for G4s with cracked screens (and serial nos > 600).
I've been reading about the Axon 7 - looks like a great device. If only it had a removable battery :0(
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Hmmm...I see what you mean. I tried calling them this morning but gave up after 30 mins on hold. Tried the LG number and they said they'd call me back (again). I'm not holding my breath.....
thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
thefiqs said:
Good luck with SBE. They have my phone now since 29/07 and does't even answer my emails. Mine is bootlooping as well but in warranty. Maybe they will act nicer way for a paid job.
Sent from my EVA-L09 using Tapatalk
Click to expand...
Click to collapse
zonkkk said:
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
Click to expand...
Click to collapse
Yes I called LG Support twice - once on Thursday Aug 18th (i.e. a week ago), then again on Monday Aug 22nd. On both occasions I was told that they would call me back within 24-48 hours.
itm said:
Yes I called LG Support twice - once on Thursday Aug 18th (i.e. a week ago), then again on Monday Aug 22nd. On both occasions I was told that they would call me back within 24-48 hours.
Click to expand...
Click to collapse
That means you got to the overflow line. Keep calling back until you ger to support or ask them (the overflow line people) to give you an update. They have access to the system.
zonkkk said:
That means you got to the overflow line. Keep calling back until you ger to support or ask them (the overflow line people) to give you an update. They have access to the system.
Click to expand...
Click to collapse
Yes I think that was how they answered the call. I'll try again tomorrow for the 3rd time.....
zonkkk said:
Did you call LG support? My phone is with LG (repair subcontractor). Repair under warranty. They got my phone on Aug. 11th and I was told it shows up in the system as motherboard replaced on 15/8, but I am still to receive it.
Called up LG yesterday, and was told they won't chase it up unless 14 working days pass since they received it.
Did you call LG? What did they tell you?
Click to expand...
Click to collapse
No I'm not. Got a reply from the contractor, it is BS btw. So as long as I don't even know, I can't even find my rights or what's LG's repair policy, they will just lie and equivocate. Oh and considering what other ppl are telling about call backs etc.
So first I need to find out officially how long does it takes to repair. Or have to be repaired.
Answer from SBE.
Unfortunately we are experiencing technical issues* and this has caused a build up in processing handsets for repair. Please be reassured we are working to resolve this issue.
Sent from my EVA-L09 using Tapatalk
---------- Post added at 01:45 PM ---------- Previous post was at 01:08 PM ----------
Okay so I just phoned up LG. They don't know why does it takes so long and promised a call back on tuesday cuz of bank holiday monday. And about repair policy it shouldn't takes more than 10-14 working days.
Sent from my EVA-L09 using Tapatalk
My phone was delivered back to me from warranty repair exactly on the 14th working day since they received it. Seems OK so far.
I have also received a reply to a Support Request regarding this via the Support Form on their website... they took a month to reply... something along the liens of: Sorry we're so late replying, if you still need help with this please contact us...
Says all about their respect for their customers...
The cost is £110 from the LG repair centre place..... never buying anything with LG on it again or anything made by them both my LGg2 and G4 died doing nothing special not even playing games....
sbe are shocking if you call lg they have there own repair centre too use that
gedas5 said:
Try calling LG Resolution Centre 01332527386 tomorrow and tell them that you would need to have motherboard replaced and ask them how much would it cost if it was out of warranty repair. They might divert you to Taiwanese support centre since this is not even EU device.
Alternatively try 01233 619320 which is the actual repair centre (for LG and looks like many other companies) as that is where they send the phones for repair:
SBE Ltd
Beaver Business Park
Ashford, Kent
TN23 7SH
Though in general 2 things to keep in mind: LG haven't been able to get motherboards for over a month now and the service of this company might be one of the worst in the UK so make a decision wisely. Be prepared that it is going to cost time and money (a lot of both). Don't worry about bootloader now as that will be the least of your concerns once you get with any of those people in touch. Good luck and let us know how you get on.
Click to expand...
Click to collapse
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I would go for a Pixel. G4 is great phone but Pixel is the only phone I would trade me G4 for
Wysłane z mojego LG-H815 przy użyciu Tapatalka
htcnext said:
Verizon LG G4 purchased right after release in 2015. Bootlooped last Monday 10/10, replacement arrived Saturday through Verizon's service center in Texas. Serial number on replacement starts with 506, which I believe means assembled June 2015. I presume it was refurbished due to motherboard failure associated with bootloop.
Click to expand...
Click to collapse
When does your warranty run out ?
I don't have a landline and the lack of a smartphone last week was damaging to my business and personal life. I need to know if the replacement G4 models are reliable or not.
Click to expand...
Click to collapse
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
If I get rid of the G4 preferences are either HTC 10 or Google Pixel. Would wait for reviews if the Pixel. Verizon currently offers $300 credit if I trade the G4 in for either of these.
Click to expand...
Click to collapse
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
One Twelve said:
When does your warranty run out ?
Can't say. There are people who've had problems with refurbs just months after. A better option is if they replace the motherboard with new instead of refurb. serial would start with 6 in that case.
Do you have the option to ask for that instead? ie send it back in again and have them put a new board in. More reliable than a refurb.
Anyone on a refurb want to post if their phone has been good for several months ?
I'd have a backup phone at all times, just good practice. problems can happen any time, you could lose it or have it stolen.
Click to expand...
Click to collapse
I do not think Verizon would be willing to replace the unit again unless it fails. Since I purchased the unit at its release in June 2015, technically the warranty had expired when the bootloop happened last week. For US customers I believe the policy is for Verizon to replace devices due to the defect even beyond warranty period. Also, I asked and was told the warranty on the replacement device is 12 months. My latest idea is to play lots of demanding games like Riptide GP and Real Racing 3 to stress test it. Perhaps this will reveal if the hardware is faulty. If the replacement device bootloops I plan to ask Verizon for a different device.
Keeping a spare Android phone around is something I had not considered before. Too bad, wife switched to iPhone recently and we sold her old HTC one M8. I should have kept that one.
I'm in the same situation. Although mine hasn't bootlooped yet. It has randomly rebooted at least twice in the past three days since doing a software update where the phone got very hot. I just want it fixed or replaced before it starts bootlooping.
I'm considering calling Verizon and asking them if they can replace the phone with something else with no charge to me. I'm pretty sure that they can give me a refurbished G4. But there's no guarantee that it won't experience the same problem.
If I go through Lg, it could take up to a week and half and I really can't go that long without a phone. LG told me to go to my carrier and ask for a loaner phone while I send this one in to have the main board replaced.
I'm pretty confident that LG will fix it, but Verizon I'm not so sure about.
I also bought this phone on Swappa brand new. I also don't have any insurance on it. These two reason alone don't give me much hope that Verizon is going to help me. And also because I'm paying payments to them and it's not the original phone that I started the payments on.
Sent from my VS986 using Tapatalk
So an update.
I called Verizon and they ran diagnostics on my phone over the phone. They said my battery temp seemed slightly high. They gave me instructions on how to diagnose it further.
First they said to reboot into safe mode. Basically you hold down the power button, then long press power off. Then you get a pop up to boot into safe mode. This is so you can rule out any third party apps causing the issues. This limits you to use only the apps that came installed on it. I thought to myself, how in the world am I going to be able to use this phone enough to replicate it rebooting. Sure enough when I went to charge the phone, I opened up chrome to browse around all while listening to music and it rebooted by itself. So that rules out any apps causing it. So the next step is to take it into a Verizon location, not a retail store, and they can give me a warranty replacement. The reason they told me to try it in safe mode was if they replaced it and there wasn't anything wrong with the hardware, they would charge me. This way they can replace it for free.
The guy that I talked to was super helpful and understanding. It was the best service I've ever received from them. I was even behind in my payments, and he didn't even pressure me into making a payment.
I also asked if it would be possible to get my phone replaced with something different. He said if they replace my G4 twice, then they would more than likely be able to get me into a different phone. I told him I totally understood and that I wasn't just trying to get a new phone. I shared with him my apprehension in getting another G4 because it's likely to happen again.
So, once I'm able to make a payment to get my bill current, I'll be heading into a Verizon location and hopefully be walking out with a replacement G4.
And I was worried that they wouldn't even work with me because I didn't buy my phone from them or another big retailer.
Just thought I'd share my experience in case anyone is interested in knowing what the options are.
Sent from my VS986 using Tapatalk
I can't speak for the replacement G4s but I will say that I sent mine (Verizon version) in to LG about 6 or 7 months ago and they did the motherboard swap (or however they fix the boot loop) and I've had no issues with it since. Getting it fixed was free as well since LG had fully acknowledged there was a hardware problem.
Mine bootlooped two days ago and I went to a Verizon store and they ordered a warranty replacement that I received the very next day. It's working great so far. The phone looks brand new. They just sent me the phone. No battery, back cover or charger. But it seems like performance is quicker and battery life seems to be better and more consistent.
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I have had a terrible experience with Sony Care Australia, who has given me the run around and has zero care.
My Z5p experienced sudden death, and as a result I contacted Sony and sent it to their repair under warranty based on my date of purchase. I told them prior that there are damages to the phone, however it did not affect its functionality. The phone was slightly bend due to its size and the fact that I did occasionally sit on it whilst it was in my back pocket. However, I am now hit with a $671 bill as they advised the whole board etc will need to be replaced - the phone completely unresponsive (no fastboot, no download mode) and based on the condition they assess it to be not under warranty. The alternatives are to pay $50 to the repair just to retrieve my phone or give it to the repair for free.
My question would be does anyone know of any overseas repairer that can repair it for a significantly less price? Or is it not worth it at all? To me $671 AUD is very very steep to repair a 2 year old flagship....
I've lost all faith in reaching out to Sony, am also likely to seek a full refund from my local dealer for the Sony XZ premium as a result of my ordeal with Sony. But if anyone has any ideas to repair my old z5p I am very grateful.
I've changed the screen of my SAMSUNG S4 3 times. I do not recommend you to fix the phone. Instead get a new one. There are good phones with better cameras for about the same price