I dont know if anyone can help me or not but heres my situation: My samsung galaxy s6 edge plus control has been stolen from me by my fiance, we have a T-mobile account together he is the primary account holder (lost my job) and hes using my account info as if it is his, Ill give an example, all the data he uses shows under my phone number and mine under his number, I know hes useing my imei # I was able to find that out, so anyway its a crazy situation and no excuses for that but he has a lot of insecurities from a past marriage? But regardless I need to know if theres a tool or command line info I can use. I have tried resetting my phone several times and tried disconnecting from the samsung account many times but all ending the same way him with all my info from my phone, I have nothing to hide but its the, I have the right to have control over my phone and privacy and untill my job situation has been resolved Im stuck with this predicament thank you so much for any help you can give me with my technical issue.
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This morning I picked up my EVO and the wonderful people at the Sprint store ported over my number from T-mobile. They told me to leave my EVO off until my old G1 with T-Mobile stopped working. I think they might have screwed something up, though, because my voicemail number is a different number than mine and I can't use the device self service. Here's the skinny so far:
- I've done the profile update in the settings, that doesn't fix it.
- My visual voicemail does not work
- The device self service tells me that it's not the correct number for my account.
Now, this morning I did hear them mention something about a temporary number, so I'm thinking it might be defaulting to that. I'm going to call Sprint in the morning to get it taken care of, but I figured I'd come to the real experts first. Any ideas?
same exact problem.
ported my g1 number to sprint and was told the same, fired up the evo once my g1 stopped working.
the number displayed in settings>about phone is still the temporary number and the same functions do not work for me.
tell me how it goes with sprint.
much appreciated.
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
P_Dub_S said:
Same here as well but your number is actually your ported number. I called sprint and the guy said that's normal it can take up to 2 full days before all that gets sorted out. Once your ported number shows in your about phone your voicemail will work.
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Got this from another thread in the general forum: Worse case get your msl and enter ##MSL CODE# this will bring up a menu where you can make sure that your new phone number is correctly placed in both those fields. If not you can save the correct number and reboot. Sometimes the phone provisions properly sometimes it will not.
They should have programmed your original phone number and MSID into the phone even though it had not yet been ported over yet. Call Customer service and get your programming info or go back to the store to have them reprogram it. It's going to be stuck with the temp number until it's manually configured.
Hey everyone,
I went to the Sprint store this morning to get my issue taken care of, and it was as simple as reprogramming. He took care of it in 30 seconds. All fixed!
i went to the sprint store, but i don't think the employee really understood the problem. they ended up doing a hard reset and not being able to fix it.
ended up calling customer care and they took care of it easily.
I had this same issue but with my wife's phone 2 weeks ago. I ended up doing a hard reset (not the one in the user menu for her phone) via a service menu (they provided code).
So my guess is either re-program or this service menu hard reset future reference for anyone with similar problem
Hi People some of you are having problems with error 16 from sprint or boost when you flash or reset a phone, well i have a direct number that you can call, but make sure you have the exact name on the account plus the phone that you are using he diret phone number is 1-877-492-9605... Dont forget to thanks for thi research that will help anybody...... no one had this information
the way i do it is going to my account on boost and changing the esn number on my account with any other esn ,, wait a few minutes and than i put my old esn back on the account that will fix it, im 100% sure
Thanks for the help.
Do you have any idea what causes it? I heard an error 16 randomly last week, but just hung up (with a puzzled look on my face) and called right back and the call went through.
I set up my wife's phone two weeks ago and she got that error twice. Once shortly after I first activated and then after I rooted and put in a new system, including a new radio.
Both times calling regular customer service resolved the issue.
Since then I haven't had this problem at all.
Edit: the following information may outdated, as the last time I had the problem, I had actually call customer service from another phone because the automatic prompting did not work.
http://support.sprint.com/support/a...rror_16_message/case-gz982789-20101105-084949
Still Works
thegqguy said:
Hi People some of you are having problems with error 16 from sprint or boost when you flash or reset a phone, well i have a direct number that you can call, but make sure you have the exact name on the account plus the phone that you are using he diret phone number is 1-877-492-9605... Dont forget to thanks for thi research that will help anybody...... no one had this information
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Thanks for finding this thegqguy. Three years later and this number still works.
Calling from the handset gets you directly to the error 16 person on your mobile carrier error 16 department.
Helped after changing my elderly mothers phone on the lifeline from an old dying kyrocera jax which is probably giving her cancer due to the high esd or emr or whatever radiates from the radio. Now maybe she will finally live to be over 80 without brain cancer.:victory:
Hello all,
Today I found a sIII. I'm trying to figure out how to get into the locked phone (swipe style password). I have no password, pin, or google account information.
Ideally I'd like to unlock the phone and retain the current information so that I can track down the owner. (I don't know why anyone puts passwords on their phones as it's impossible to track down the owner!!) I'm aware of the "bug" that allows you to get into the emergency contact section etc., but I'm not sure that works when the phone does not have service as it says something about service currently unavailable.
If I can't get into it and retain the current info, will a hard reset allow me to bypass the password? Maybe rooting the phone?
Any advice is appreciated.
nnamssorxela said:
Hello all,
Today I found a sIII. I'm trying to figure out how to get into the locked phone (swipe style password). I have no password, pin, or google account information.
Ideally I'd like to unlock the phone and retain the current information so that I can track down the owner. (I don't know why anyone puts passwords on their phones as it's impossible to track down the owner!!) I'm aware of the "bug" that allows you to get into the emergency contact section etc., but I'm not sure that works when the phone does not have service as it says something about service currently unavailable.
If I can't get into it and retain the current info, will a hard reset allow me to bypass the password? Maybe rooting the phone?
Any advice is appreciated.
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I say you see what provider the phone is for. call the provider and tell them that you found a device. if its a cdma give them the ESN and they should be able to tell the owner of the phone that it has been found. i think that is what you should do.
Get into download more and factory reset is worth a try but if you look hard enough. Or you tubes there's ways to do it I saw a video about that on YouTube the other day but I didn't bother looking at the video.
Sent from my SPH-L710 using XDA Premium App
I don't know how to get pass the lock screen.
However afrer hard reset, although the data will be wiped, u can dial
##786# 》 View 》 mobile number.
For sprint phones, unless u activate this phone on a different account, previous number is stored.
Good luck
Sent from my SPH-L710 using Tapatalk 2
Just take it to a sprint store if its a sprint phone.
Not saying you are because i don't know anythong about you. But even though you said you want to track down the owner. Asking how to get around security measures on a phone makes the thought of keeping it or selling it for $$ pop in my head. Again no offense.
Sent from a planet far far away.
Thanks for the info guys. I know it sounds a little shady, but if I was really trying to keep it I'd say; "LOL forgot my password, pin, and google info hehe I'm a silly gurl plz help!" Problem is I found it on a mountain and I'm out of town and there is no service for me to answer any calls it receives. by the time I drive back down to get service, I'll be too far to turn back to return it.
I'm trying to do the right thing, but if it's going to be next to impossible it might just be a lost cause.
If there was no password on it, it would take me a couple minuted to track down an email or phone number I could track this guy/girl down with, unfortunately, if this is not the case it I might hold onto it.
You're trying too hard to be a good samaritan. This is simple. If it is a Sprint/Verizon/AT&T/TMobile phone, stop by the nearest Sprint/Verizon/AT&T/TMobile store and just simply drop it off saying i found this phone and want it to get back to it's owner. The employees know how to look up the details via ESN and or IMEI and get in touch with the account holder. It is that simple.
All this asking for how to bypass the PIN or lock code is irrelevant....unless you have personal designs on the phone yourself.
nnamssorxela said:
Thanks for the info guys. I know it sounds a little shady, but if I was really trying to keep it I'd say; "LOL forgot my password, pin, and google info hehe I'm a silly gurl plz help!" Problem is I found it on a mountain and I'm out of town and there is no service for me to answer any calls it receives. by the time I drive back down to get service, I'll be too far to turn back to return it.
I'm trying to do the right thing, but if it's going to be next to impossible it might just be a lost cause.
If there was no password on it, it would take me a couple minuted to track down an email or phone number I could track this guy/girl down with, unfortunately, if this is not the case it I might hold onto it.
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It doesn't have to be the store nearest to where you found the phone. It could be any store. They all have the same computers. And can ship phones.
Sent from a planet far far away.
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Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
mikatachan said:
Wondering if my phone got hacked. I am running infamous rom on tmobile. Tonight my friend received my text messages from another number, and when my friend questioned who he was, he either didnt seem surprised or he was just playing along. If my phone did get hacked, do you guys have any advice like a system format, a setting I can change, or should I call tmobile directly?
Thank in advance
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I'd call T-Mo directly and advise them of the situation. You might ask your buddy if he would participate and allow his carrier to use information to find what phone did the spoofing, and they can track the user via the IMEI number that is recorded when transmission is initiated. You MIGHT be required to have a police report to get the tracking done, so you ought to consider making the report to your local PD.
Be SURE your buddy isn't jerking your chain before you do anything, and I'd probably want to SEE the TM before any action on your part.
Aloha and Good Luck!
Bobolinko's advice is correct and the best course of action.
But to answer your specific question about the phoen being hacked...No, wiping it won't help. Neither will installing a different ROM or anything else.
If what your buddy is saying is actually happening, it's most likely not that someone have hacked into your phone and is remotely sending messages from your phone. It's far more likely that someone intercepted your cell signal, hacked the IMEI number (as stated above) and applied your IMEI number to another device, thus cloning your phone.
That message to your buddy came from another device entirely and never went through your phone at all. The problem is that this is very hard to fix. You can't have T Mobile jus tblock your IMEI number because then your phone won't work either. T Mobile can't distinguish between your phone and the cloned fake phone because both are broadcasting the same IMEI number, which is the identifier T Mobile uses to use your phone.
Have you left the United States recently and used your phone in another county? This whole scenario is vey common in Russia and other Eastern European countries. People got there on a vaction, use their phone, and immediately the phone's IMEI is captured and stolen. If you had mobile data turned on or used wifi, the user data on the phone is also likely compromised. Meaning all passwords, etc.
If you haven't left the US, it's much less likely, but still possible this is what happened.
Someone could have also physically looked at your phone, wrote down the IMEI number under the battery, and cloned it that way just to screw with you. No intercepted radio signals or anything. Just good old fashioned "copying the key". In that scenario it's almost certainly someone you know (unless you are in the habit of leaving your phone completely unattended around strangers).
Okay I found the S7 active on the side of the highway turned it on and it it went straight to the Google email screen and was asking for the previous email on the phone. Well I don't know it is there anyway to bypass that? Could I flash a s7 firmware on the active ? Thanks
You should return it to a store, as someone is probably looking for it.
either use phones emergency mode to see if it was set up with some 'ICE' contacts to return phone etc ..
remember if its lost, and reported lost, will be useless to you as IMEI will be blocked in your country !
so once ya made every effort to return.. then can be used as wifi only and to play with ... but getting past the google pass (FRP) will depend on firmware.. if its uptodate.. you wont be able to get past it it !