Develop Bugs

[Q] Netflix keeps signing me out

I don't use Netflix very often on the AFTV, but sometimes when I run the app I have to sign in again.
I have Netflix on a few other devices and only have this problem on the Fire TV.
Not sure if this happens when I don't use Netflix for a while or maybe when the Fire TV is rebooted?
It's really annoying!!
Anyone else with the same problem?

Seems to happen to me as well from time to time. Not sure the cause.

The closest reason I can find is either a reboot or force close of the app, but even then it still seems random as to whether it does it or not.
I've also had this issue on an lg bd player so it's not unique to the fire tv.

I have this happen as well and always suspected it was related to USB for power but haven't test out my theory. Are you using USB or wall plug to power FireTV stick?

mr3p said:
I have this happen as well and always suspected it was related to USB for power but haven't test out my theory. Are you using USB or wall plug to power FireTV stick?
Click to expand...
Click to collapse
I'm using a FireTV not a Stick.
I've done a some testing and can't get it to sign me out, have rebooted FireTV and was still signed in, so I'm not sure what triggers it.

helicon9 said:
I'm using a FireTV not a Stick.
I've done a some testing and can't get it to sign me out, have rebooted FireTV and was still signed in, so I'm not sure what triggers it.
Click to expand...
Click to collapse
This is a fix I used to help with "Netflix unable to play this title" issue. It worked for 3 days and then came back BUT I was also experiencing your sign out problem (at an extremely annoying frequency!) And since doing this it hasn't happened yet (about 5 days)
1. Go to manage applications<Amazon video and press clear data 3 times. Yes 3 times because apparently 1 and 2 don't get it done.
2. Unplug aftv, wait 10 seconds, plug it back in
That made it better for me and some others. At the very least it doesn't try your patience as much. Having to perform this once or twice a week is better than signing into Netflix 3 or 4 times daily. Hope it works for you...
Out of curiosity, do you know what firmware you're running? Rooted or not? Thanks.

KLit75 said:
This is a fix I used to help with "Netflix unable to play this title" issue. It worked for 3 days and then came back BUT I was also experiencing your sign out problem (at an extremely annoying frequency!) And since doing this it hasn't happened yet (about 5 days)
1. Go to manage applications<Amazon video and press clear data 3 times. Yes 3 times because apparently 1 and 2 don't get it done.
2. Unplug aftv, wait 10 seconds, plug it back in
That made it better for me and some others. At the very least it doesn't try your patience as much. Having to perform this once or twice a week is better than signing into Netflix 3 or 4 times daily. Hope it works for you...
Out of curiosity, do you know what firmware you're running? Rooted or not? Thanks.
Click to expand...
Click to collapse
Will try this this evening, but this is still strange.
Why do we have to do this on the Amazon Video app and not Netflix?!? It sounds awful but if it worked for you, maybe it will for me also
About the USB power, I have the Mission Cables MC9E that has a battery that keeps output voltage constant while in use as my stock USB ports are not enough for powering the FireTV Stick and didn't wanted to use the wall power.
Unfortunately the USB ports is my tv does not give power if tv is turned off, so the battery charges only o if tv is on.
I have been out for a week from home and just returned yesterday and in these days I unplugged all my electronic devices and my tv as well.
Now that I'm back, I plugged everything in and Berkley
Netflix was logged off. I thought was normal as everything was unplugged so I just logged in again without thinning about any issue.
It's still annoying as for example Amazon Video it was still logged in, and wished was the same for Netflix.
Getting to the point, yesterday I used Netflix and tv for less then an hour, then this morning noticed that Netflix was logged out again.
I thought was the battery that was not enough charged to keep some power to the stick, and then watched the tv for another quite hour.
Then this afternoon I turned it on again and Netflix was again logged off.
I'm doubting that the battery doesn't have enough time of power for getting charged, meaning that the Fire stick doesn't get power while turned off and it loses Netflix sinc or something related to is log maintenance.
I'll try to use the wall power for a while and let you know also this.
In case, it would mean that the FireTV Stick must not be far away from power for too long periods so to keep Netflix logging.
I say "must not be far away from power for too long" as if I mica the Fire stick from one tv to another unplugging it completely from power, it keeps Netflix logged!!
Sent from my SM-G950F using Tapatalk

Remote stopped working. Any idea amazon fire tv?

Weird. My remote has stopped working I have checked batteries and changed them and its the same...
Can anyone advise? Or is it just faulty. Is this common
Sent from my D5803 using XDA Free mobile app

Mine just stopped working. Checked the status, and it says offline. Tried two different sets of new batteries.

Chi Ahrens said:
Mine just stopped working. Checked the status, and it says offline. Tried two different sets of new batteries.
Click to expand...
Click to collapse
thats strange
could it be linked to the account
mines not rooted or anything
although my phone remote works fine

Hold down the Home button for at least five seconds. Give it a few seconds and see if the remote works.

From Amazon: Can't Pair a Remote or Game Controller

It's not a BT pairing problem; the remote just died. Amazon is sending a new one. It should arrive today. This is actually the second remote that failed. The first one had a battery drain problem. I guess that the remote fail enough where they changed their return policy so that they will actually send out a new remote, and you just return the old one when you get it - kind of like the hard drive warranty policy.

This just happened to me. I thought my remote stopped working when I forcefully shut down the amazon fire tv (pressing and holding the center and play button).
When the amazon firetv rebooted the remote stopped functioning.
Luckily, I used the Amazon remote on my android phone and went into setting to repair the bluetooth on the remote and everything worked fine.
I do not know why it lost its bluetooth connection.

My fire tv remote won't work. There is no light on the remote when I press any function. I changed batteries with new ones and it's still not working? Any ideas or do I need a new remote. My fire tv box is fairly new.

VIETNAMCHARLIE said:
My fire tv remote won't work. There is no light on the remote when I press any function. I changed batteries with new ones and it's still not working? Any ideas or do I need a new remote. My fire tv box is fairly new.
Click to expand...
Click to collapse
For regular issues like that, I would chat with Amazon. They will probably run through done things then replace if necessary

My fire stick remote is doing weird things. When I go to choose anything, like choosing a movie to watch or picking a video, the remote won't stop on my choice. The minute I press to go through the programmes to get to my own, the remote flies along and doesn't stop until the end. It's driving me nuts. I try to send it back and it does the same thing, not stopping until it gets to the beginning. I try to outwit it by clicking on pages that I can't even see because it's moving too fast and sometimes I can stop it that way, albeit not on the stop that's playing what I want to see. Has anyone else had this?

[Q] regulary having to unplug to reset fire tv

my fire tv is rooted the problem im having is when i leave my fire tv overnight in the morning i have to completely unplug fire tv for it to reboot, if anyone has any simaler issues or knows why im having to do this i would appreciate their help. TIA

raider0 said:
my fire tv is rooted the problem im having is when i leave my fire tv overnight in the morning i have to completely unplug fire tv for it to reboot, if anyone has any simaler issues or knows why im having to do this i would appreciate their help. TIA
Click to expand...
Click to collapse
Why specifically do you need to reboot? (Audio issues, freezes, ?) It might make a difference in the finding the right person to diagnose. Does it sleep or does it stay on overnight?

KLit75 said:
Why specifically do you need to reboot? (Audio issues, freezes, ?) It might make a difference in the finding the right person to diagnose. Does it sleep or does it stay on overnight?
Click to expand...
Click to collapse
yes the fire tv goes to sleep but in the morning The fire tv is non responsive cant do anything with remote no lights on front and blank screen.

Try using CTRL+ALT+DELETE on your bluetooth keyboard.
I found it by accident -- it will actually reset the Fire TV instantly.

I've had the same problem on both my unrooted devices.
I usually reboot using the remote (hold down the main clicking button + play)
Is you firetv usually idle with kodi running? i always have kodi running when this happens

I don't have a Fire TV, but I have had this problem with my Fire TV Stick, which was hooked to my Samsung TV and now my Vizio TV. Every time I go to use the Fire stick, I have to unplug it from power and plug it back in. It is very annoying. I don't get any messages, just a black screen.

shawnlott68 said:
I don't have a Fire TV, but I have had this problem with my Fire TV Stick, which was hooked to my Samsung TV and now my Vizio TV. Every time I go to use the Fire stick, I have to unplug it from power and plug it back in. It is very annoying. I don't get any messages, just a black screen.
Click to expand...
Click to collapse
I have the same problem. It seems to be getting worse. Pretty much everytime i use it it happens.

This happens to me as well. When plugged into my VIZIO tv, and running Kodi 17.2, the Fire TV will spontaneously enter a reboot cycle and will remain there until I unplug the power, wait 2 minutes and plug it in again. I have the new Fire TV 4k (hanging dongle), but this also happened when i had a quad core Fire TV Stick.. my original Fire TV Stick (with Voice Remote) continues to operate without issue to this day, albeit much slower since Amazon removed the Youtube app.
Oddly, the same device does NOT suffer from this issue if I plug it into my LG tv... Could it be an issue with the HDMI port (Port 1 (ARC) that I am plugged into??

Glad to know im not alone. Sometimes it will last for days, sometimes not.
I do use "advanced task killer" and "fast reboot" to kill kodi, netflix, firefox etc when Im not using them.

Guys, i used to have exact same problem and luckily was able to fix it. In my case as soon as the aftv goes in sleep mode it reboots in recovery mode . So because i have the TWRP customer recovery the box is not able to apply that update because is not the stock recovery. the only way to get it back to home GUI is to reboot the box from recovery. That was extremely annoying for me. A while ago i used to block the updates from amazon.com by using opendns, but stopped using it so the box becomes open for updates which automatically get downloaded on the box. Because im rooted there is a easy way of blocking the updates on the box itself by using Method 1 http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/. However this will stop working if you factory reset the box, if you do so you'll have to apply the blocking procedure again.
After the blocking is done just upgrade the box to the latest prerooted firmware from rbox and you're set. this is the link to the latest pre-rooted custom firmware for aftv1 https://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337.
i hope that helps.

To add to stutunaru, Method 5 is equally important to apply through TWRP, after a fresh ROM flash and before the first full system boot.
http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/

Fire Tv Stick remote suddenly stopped working

Like it says up top, but it's relatively new. Of course I tried new batteries. I had been using the originals from when I bought it in late March. All I was doing was syncing mysql to the stick and I needed a mouse to move some stuff around in ES file explorer (got side tracked actually and installed task manager to clear the cache) so I installed WuKong remote. It was then I noticed some serious lag--takes about 10 seconds or less on fire tv console to clear cache. This took about a minute at least then it just froze in the app, couldn't press home. Tried 3 sets of new batteries but nothing worked.
BTW--this new faster screen timeout on aftv is all the more annoying when you're trying to do something like update a library because if I leave for a couple of minutes I need to reboot since neither Yatse nor wukong were able to wake up the display BUT you can still hear the clicks.
I don't mean to go on but something tells me this is more than just a remote control issue. I thought if anyone had a similar experience they might be of some help. Thanks.

Did you try to pair the remote again? Press the home button for 5-10 seconds after powerup.

Calibaan said:
Did you try to pair the remote again? Press the home button for 5-10 seconds after powerup.
Click to expand...
Click to collapse
Yes. A few times with different batteries, but it just won't pair. I might try a factory reset. If I had to pin point it it would've died when i first started using wukong app. I've used that on other devices with no issues but that's the only thing i did differently last night. I'll probably do a factory reset and if that don't work call amazon.

You could try the Android phone remote app for calling the pairing function from menu. Probably this does the trick.

Calibaan said:
You could try the Android phone remote app for calling the pairing function from menu. Probably this does the trick.
Click to expand...
Click to collapse
And had I caught your post a bit earlier...I may have lol.
I still have no idea the root cause but a factory reset did the trick. The remote responded immediately (actually a lot faster then when i wipe my rooted atvs.) I wonder if the wukong remote somehow highjacked it?) Just remember the reason i installed it was to be able to mouse click "show hidden" on ES file explorer. The stupid part is I now know there's another way to accomplish this without a mouse by going into the app's settings. No big deal. Thanks for the help!

This has happened to me thrice in one week. This on a rooted FTV, not stick. Three times, the remote just died. Changed batteries, but no joy. The first time, a simple reboot fixed it. The second time, I had to use the FTV app on my iPhone to un-pair and re-pair it. The third time, the reboot did the trick. Not sure what happened. Since then (around a month back), no issues. No change in firmware/apps/any sort of configuration on FTV (or any new devices in the house) before the problem or after the problem. The problem came for a week and then simply went away.
I don't have the Wukong app installed. I have one another FTV in my bedroom and made sure that the problem remote did not somehow got paired to it, and it wasn't. I need to read up on BT interference, that seems to be my wild and ignorant guess. Or some hardware within the remote is going bad... But, I am not sure about that reason, the remote is used everyday and works fine since the mishap.

Today while watching a video via my AFTV, the whole thing just locked up on me. Had to remove the power cord to reboot it. After it rebooted I noticed that my controller wasn't doing anything, and the same with my amazon game controller. But my logitech K400 worked. So I go to settings because I know for a fact the batteries aren't bad. Put in some new one on the remote first thing and you can see the led light up on the controller. Anyways, in Settings it said my controllers were paired, but said Battery, like the batterys were dead. So I used my keyboard to unpair my gamepad. Then I had no problem pairing it up and controlling stuff, so I did the same with my remote and boom, now it works.
tl;dr Check settings, if it says just Battery on the controller, unpair it, and then pair it again.

Can some one help my fire stick controller it's working correctly it goes up & down but it won't go on the mouse bit to click on the show box films I want to watch I'm new to all this technology stuff lol

fire sitck dead
I had my firestick for a week and used it, maybe four times. Went to use it again and it would not come on, no LED light, nothing. I changed the batteries, several sets of new ones. Nothing. I am not a tech guru, so if you have some ideas for me, dumb them down.
Oh, and I tried the new batteries in another remote and they work fine.

Had the same problem too... I had to hold down the Home button while being 4inches away from the receiver before it synced

i've had no luck with my firestick remote, i connected the firestick to my tv but the firestick remote won't sync with the firestick so now i'm stuck at the first screen, i've tried changing the batteries for new ones, cleaning the remote's battery contacts, plugging and unplugging the firestick from the tv and the electrical outlet. I've also plugged the firestick to a brand new tv and still can't find the remote. I've remove the batteries for 2 hours and tried again to sync it to the firestick and no luck. rebooted my router several times, put the remote next to the firestick to see it would sync and still no luck, changed hdmi ports and nothing, went to a friend's house and not working there either. called amazon to be sent a replacement firestick and remote, they sent both and still the same problem. I would like to factory reset the firestick but i don't know how since i can't use the phone app or the remote. I'm at the very first screen where it asks you to press the home button so it can find the remote. btw, i've also did the hold 3 button remote reset and didnt work either. i have the firestick with voice first generation, i had kodi installed so i don't know if that means it was rooted or not.... Any suggestions on what else i can do to pair it would be greatly appreciated.
TL;DR firestick with voice remote won't sync no matter what and need help with syncing.

If you are still having this trouble it is because your firestick does not recognize that the tv is on. It's doing that because it is plugged into the wall. If you unplug the USB part of the plug from the wall and plug it into your USB slot on your tv it will solve the problem. Switched mine over and it hasn't happened since.

TommyCallahan said:
If you are still having this trouble it is because your firestick does not recognize that the tv is on. It's doing that because it is plugged into the wall. If you unplug the USB part of the plug from the wall and plug it into your USB slot on your tv it will solve the problem. Switched mine over and it hasn't happened since.
Click to expand...
Click to collapse
That makes absolutely no sense at all.
@nachumama So you have a new FireTV Stick and a new remote and it still doesn't work? Two separate sets of stick+remote and none of them works on your TV or the one at your friend's house? That's not good.

FireStick remote not working properly
My Firesticktv remote was working very slowly. I would hit a button on the remote and nothing would happen for about 30 seconds. I changed the batteries(no change). I fixed it by going to Settings- Network- whatever network it says you are connected to. hit the Forget this network, Then connect to the next network on your router. It was my 2.4GHz channel. For some reason my channel was changed and was on my 5GHz channel, It didn't work on the 5GHz channel. The remote works like new again

my firestick is not working tried very thing that other people has tried what to do next

Fire Tv Stick remote suddenly stopped working issue or Amazon Fire Stick not working issue usualy occured due to Inadequate Power Supply, Damage Fire Stick’s remote batteries, Outdated Software, Corrupted Fire Stick Cache, and Overheating of Fire Stick devices.
However, there is some workaround solutions available on the web 'https://techsmagic.com/how-to-fix-amazon-fire-stick-not-working-after-update-reset' page detailing it. Here is the solution:
Method 1: Restart your Fire Stick
Method 2: Check your Internet Connection
Method 3: Update FireStick Software
Method 4: Clear the Fire Stick Cache
Method 5: Reset your Fire Stick to Factory Settings
If you have some other and better solutions to fix this issue, must share with me. Thanks

Firestick Won't Connect

My Firestick is 100% stock. The other day it froze. I tried to reset with remote and nothing happened and after unplugging and plugging back in it came back unable to connect to WiFi or any remotes.
Amazon has been less than helpful wasting an hour of my time trying to reset and pair the remotes. The final icing was when they offered to sell me a new one at 20% off (my device is 1 yr old)
It loads up the home screen titles, then after awhile it says unable to connect to network. From there it goes into a screen saver but has no images.
It looks like everything essentially got turned off including ADB.
Am I pretty much SOL? All I think it needs is a factory reset but seems there is no way to do that without a remote?
Thanks in advance for any help.

Hockeyplayr999 said:
My Firestick is 100% stock. The other day it froze. I tried to reset with remote and nothing happened and after unplugging and plugging back in it came back unable to connect to WiFi or any remotes.
Amazon has been less than helpful wasting an hour of my time trying to reset and pair the remotes. The final icing was when they offered to sell me a new one at 20% off (my device is 1 yr old)
It loads up the home screen titles, then after awhile it says unable to connect to network. From there it goes into a screen saver but has no images.
It looks like everything essentially got turned off including ADB.
Am I pretty much SOL? All I think it needs is a factory reset but seems there is no way to do that without a remote?
Thanks in advance for any help.
Click to expand...
Click to collapse
Is this the only remote you have to try ? Or do you have any other fire devices with remotes you can try ?
First of all I'd try unplugging the power half way through the boot, try it a couple of times to try envoke the optimising screen, this happened to one of mine before and the remote paired after I got the optimising screen up, think I unplugged power 2 or 3 times for this to happen. Failing that you could try pairing the remote with an android device, while your firestick is off then unplug batteries and power up your firestick replace batteries and try again holding the home button for 30 seconds, I know it says 10 seconds but that never worked for me.

sconnyuk said:
Is this the only remote you have to try ? Or do you have any other fire devices with remotes you can try ?
First of all I'd try unplugging the power half way through the boot, try it a couple of times to try envoke the optimising screen, this happened to one of mine before and the remote paired after I got the optimising screen up, think I unplugged power 2 or 3 times for this to happen. Failing that you could try pairing the remote with an android device, while your firestick is off then unplug batteries and power up your firestick replace batteries and try again holding the home button for 30 seconds, I know it says 10 seconds but that never worked for me.
Click to expand...
Click to collapse
I have tried 3 different remotes. Have not tried the resetting during boot. Should I do it during the amazon logo or the firestick logo?
Thanks

Hockeyplayr999 said:
I have tried 3 different remotes. Have not tried the resetting during boot. Should I do it during the amazon logo or the firestick logo?
Thanks
Click to expand...
Click to collapse
I'd do it with the fire stick logo, well that's when I did it, if after a few times it don't go to the optimising screen it can't hurt to do it on the Amazon logo. Let me know if you have any luck.

sconnyuk said:
I'd do it with the fire stick logo, well that's when I did it, if after a few times it don't go to the optimising screen it can't hurt to do it on the Amazon logo. Let me know if you have any luck.
Click to expand...
Click to collapse
Well it went through the system optimization but still no luck connecting to WiFi or a remote. Thanks for the suggestion though, better than anything Amazon has offered. Just kills me that there is no mechanical way to factory reset the stick (something similar to the optimization trick).

Hockeyplayr999 said:
Well it went through the system optimization but still no luck connecting to WiFi or a remote. Thanks for the suggestion though, better than anything Amazon has offered. Just kills me that there is no mechanical way to factory reset the stick (something similar to the optimization trick).
Click to expand...
Click to collapse
Ah ok, if you are 100 percent sure you have ADB switched off then I'm afraid there is nothing you can do as far as I'm aware.
If you had ADB switched on then enabling otg and using usb hub you could of plugged a keyboard in and navigated with that into settings and returned it to factory settings.

I fixed this problem by going on my Samsung TV settings and enable anynet+ (hdmi-cec). This allows you to use your TV remote instead of amazon remote. Then all good got back online and so on. Already happened twice and its very frustrating don't know what to do. See if you TV got something like that, which allows you to use its remote. Good luck