Develop Bugs

[Q] Call quality - other person cannot hear me

My T-mobile LG G3 has been working like a champ for many months. Now, call quality for person to whom I am speaking is very poor. It sounds like there is very faint speaking that drops in and out. This happens both on bluetooth and off, but is worse on bluetooth. There is no physical block to built-in or headset microphone. I know this because can record voice memo and do 'OK Google' dictation with ease. VOIP calls (Google hangout) are ok given my WiFi bandwidth.
T-mobile tier2 support tried to sell me on notion that lollipop might fix me (based on www_androidauthority_dot_com/lg-g3-problems-517832 ) but I'm skeptical and jumped at the offer of a handset replacement. Any other ideas out there?

steve.whisenhant said:
My T-mobile LG G3 has been working like a champ for many months. Now, call quality for person to whom I am speaking is very poor. It sounds like there is very faint speaking that drops in and out. This happens both on bluetooth and off, but is worse on bluetooth. There is no physical block to built-in or headset microphone. I know this because can record voice memo and do 'OK Google' dictation with ease. VOIP calls (Google hangout) are ok given my WiFi bandwidth.
T-mobile tier2 support tried to sell me on notion that lollipop might fix me (based on www_androidauthority_dot_com/lg-g3-problems-517832 ) but I'm skeptical and jumped at the offer of a handset replacement. Any other ideas out there?
Click to expand...
Click to collapse
try the replacement handset. I've had my G3 since it came out with no problems whatsoever.

steve.whisenhant said:
My T-mobile LG G3 has been working like a champ for many months. Now, call quality for person to whom I am speaking is very poor. It sounds like there is very faint speaking that drops in and out. This happens both on bluetooth and off, but is worse on bluetooth. There is no physical block to built-in or headset microphone. I know this because can record voice memo and do 'OK Google' dictation with ease. VOIP calls (Google hangout) are ok given my WiFi bandwidth.
T-mobile tier2 support tried to sell me on notion that lollipop might fix me (based on www_androidauthority_dot_com/lg-g3-problems-517832 ) but I'm skeptical and jumped at the offer of a handset replacement. Any other ideas out there?
Click to expand...
Click to collapse
Wow, my G3 just started doing this too. I've had it for 6 months and it's just been the past week that I've been having issues. It's hit or miss, but about 90% of the time I get complaints that the other person can't hear me or that I sound very faint. It's been driving me crazy. I've figured out that I can toggle speaker mode and it fixes it. Can you try that out see if it's the same for you?

I noticed this about a week ago, interesting. Wonder if it's something on tmobile's network.

This just happened to me as well on Tuesday, March 10th. I live in Los Angeles. A reboot seems to fix it for one call. This is kind of a big problem.
---------- Post added at 09:48 AM ---------- Previous post was at 09:04 AM ----------
madmanjsm said:
This just happened to me as well on Tuesday, March 10th. I live in Los Angeles. A reboot seems to fix it for one call. This is kind of a big problem.
Click to expand...
Click to collapse
I'm now running in safe mode and a couple test calls to my Google Hangout sound fine. Don't think it's a hardware issue.

I've started to experience this too. It's really annoying. I hope it gets fixed soon. Though, I am glad to know it's not just me. I really didn't want to dig around in my apps to find the offender.
Question: Do any of you guys have the Nova Launcher Beta running? I think I started having issues around then.
Sent from my LG-D851 using Tapatalk

I'm on Verizon with a G3, but try reading my post @ http://forum.xda-developers.com/showpost.php?p=59423187&postcount=25 and maybe it'll help some of you

bryanwny said:
I'm on Verizon with a G3, but try reading my post @ http://forum.xda-developers.com/showpost.php?p=59423187&postcount=25 and maybe it'll help some of you
Click to expand...
Click to collapse
Thanks! I downgraded and installed Google App 4.1.29 here http://www.apkmirror.com/apk/google-inc/google-search/google-app-4-1-29-1706998-arm-android-apk-download/. Also disabled auto-update for Google Apps so it doesn't update to 4.2.16.87075793. I'll test it out and see what happens.

I also have had the same problem lately, just twice. A reboot fixed it

This is affecting me as well. I'm also in Los Angeles and the phone was fine until some time last week. I'm trying to the google apps downgrade now...

I also am having the same issue in my D851. My phone worked fine for 2 weeks and now 75% of the time the caller on the other end says they cant hear me and I sound like I am a mile away. This does not happen when I used VOIP such as hangouts. I am thinking about flashing a AOSP ROM until the t-mobile 5.0 build comes out.

Lookatthemonkeys said:
I also am having the same issue in my D851. My phone worked fine for 2 weeks and now 75% of the time the caller on the other end says they cant hear me and I sound like I am a mile away. This does not happen when I used VOIP such as hangouts. I am thinking about flashing a AOSP ROM until the t-mobile 5.0 build comes out.
Click to expand...
Click to collapse
Try downgrading the Google app. Worked fine for me.

Downgraded, seems better. Are people also recommending not to use voice activated Google now?

How do I downgrade the google app? I tried turning off the "OK Google" way, but still have the same problem.

tippingvan said:
How do I downgrade the google app? I tried turning off the "OK Google" way, but still have the same problem.
Click to expand...
Click to collapse
In the play store for the Google search app click the uninstall button. That will return the app to it's factory version. Then just install the version that's linked earlier in this thread. Make sure you have automatic updates turned off for the app or it will keep updating.
Sent from my LG-D851 using Tapatalk

Same thing happens to me. I had my phone for about 2 months now and sometimes people cant hear me or i sound like a transformer. i restart my phone and it fixes the problem but still does it after a couple days. I'm not rooted or anything like that. I also have a problem when I'm on a call. my volume bare goes up and down if i wanna lower and or raise it and the volume sounds the same even on speaker phone it does it too..

I had the problem turn off ok google from any screen and reboot and problem with voice calls fixed

I had this same problem. Maybe I should have came here first. I got a replacement in the mail a couple of days ago. New one seems to be working fine. Hopefully the problem doesnt start happening again.

JohnnyDanger said:
I had this same problem. Maybe I should have came here first. I got a replacement in the mail a couple of days ago. New one seems to be working fine. Hopefully the problem doesnt start happening again.
Click to expand...
Click to collapse
I was gonna do a factory reset and if that didn't work i was gonna get a replacement . Hopefully this fixed the problem. The only issue I seem to be having is. when I'm on speaker phone or have it to my ear. and when i go to adjust the volume it doesn't change it. like i see the meter go up and down but the volume stays the same. its weird

I can confirm that after enabling voice activation for google now from any screen was the culprit of Mt audio issues. I was told I sounded far away or like a robot far away. Reset my device numerous times and reinstalled all apps and made calls. Once I enabled OK google from google now the issue came back. Disabled it and BOOM it worked fine. Haven't had an issue since.

Update for Verizon

I just got prompted for 12a (VS98612A). My update was unsuccessful because I'm rooted.
Apparently there are many updates (over 450 MB).
Here is the only link I could find.
http://phandroid.com/2015/10/09/tou...g-out-a-huge-system-update-that-could-fix-it/

I got the update and seems to have wrecked Google Hangout notifications. Was getting them just fine until after the update.
1) checked notifications were turned on .. they were.
2) messages are coming in only after I check.
3) uninstalled and reinstalled hangouts - no change.
4) wiped cache and reset defaults.

Did it help touch screen issues (if you were having them)?

I'm curious about touch screen issues as well. I did not realize how much it bothered me till I used a samsung phone the other day and not a single miss. It was bliss!

mistertek said:
I just got prompted for 12a (VS98612A). My update was unsuccessful because I'm rooted.
Apparently there are many updates (over 450 MB).
Here is the only link I could find.
http://phandroid.com/2015/10/09/tou...g-out-a-huge-system-update-that-could-fix-it/
Click to expand...
Click to collapse
Assuming this is a StageFright patch? I'm rooted as well, but if this does patch StageFright, I want it. Any advice on how to get it and stay rooted?

DaBunny said:
Assuming this is a StageFright patch? I'm rooted as well, but if this does patch StageFright, I want it. Any advice on how to get it and stay rooted?
Click to expand...
Click to collapse
This

I've got sync issues as well after the update. Not happy about this at all. When the lollipop update came on the g3 the same thing occured. Had to disable ipv6 on the phone or get it working properly on a router.
I have not tried a reset yet.
Sent from my VS986 using Tapatalk

Holy cow, I was able to scroll through Facebook without clicking on a story every time I scrolled and liking stupid memes! Using my finger to move the cursor when selecting a word is so much easier now too.
Sent from my VS986 using Tapatalk

Do we have confirmed fixes for the touchscreen? Or is it just placebo effect right now. I'd love to hear some honest feedback. I'm currently rooted and running xposed but if reverting to stock and taking 12a fixes touchscreen issues it would be worth it for me [as long as root for 12a will be possible ]

sbutera said:
I got the update and seems to have wrecked Google Hangout notifications. Was getting them just fine until after the update.
1) checked notifications were turned on .. they were.
2) messages are coming in only after I check.
3) uninstalled and reinstalled hangouts - no change.
4) wiped cache and reset defaults.
Click to expand...
Click to collapse
Have you tried a factory reset yet?
Sent from my VS986 using Tapatalk

gkaz24 said:
Do we have confirmed fixes for the touchscreen? Or is it just placebo effect right now. I'd love to hear some honest feedback. I'm currently rooted and running xposed but if reverting to stock and taking 12a fixes touchscreen issues it would be worth it for me [as long as root for 12a will be possible ]
Click to expand...
Click to collapse
For me it's definitely not placebo. Knock on is working great. No problems scrolling now. I got used to it before but now it seems like a new phone. I was getting jealous of my wife's s5 but not any more.
Sent from my VS986 using Tapatalk

Looks like just the Google acct isn't syncing, still getting notifications via Facebook. A lot of accounts disappeared in the settings -> accounts menu (Facebook , Microsoft)
Sent from my VS986 using Tapatalk

So after a few hours on this update I can tell you that I didn't notice ANY touchscreen misses at all. Also less lag with opening and transferring of big apps. Even tapping the google search bar worked immediately without extra taps or lag. So as much as I like root, it's crazy to figure out what an actual working phone feels like again. Maybe someone will root 12a. Hopefully.
Edit: and no missing account anything on my particular device either.

So if we rooted 11A, do we have to kdz to get the update?

kafreeman said:
Have you tried a factory reset yet?
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
Not yet. That is my next step. Have to wait until Monday because I'm running GOOD Work and will need a new pin after the wipe. I also removed and re-signed in to my Google account. Right now notifications with Hangouts are hit or miss. Sometimes I get them, sometimes I don't, sometimes it takes 5-10 minutes.
As for the touch screen issues. I have noticed a major improvement. Can scroll through FB without clicking a picture or a link unexpectedly. Also, better hits when I'm typing a character using the edge of the screen, letters, numbers, and hitting the send button. Registers every time now. Also, noticed that when connected to bluetooth in the car, the radio displays song information again.
So there are definitely a few improvements I've noticed.

sbutera said:
Not yet. That is my next step. Have to wait until Monday because I'm running GOOD Work and will need a new pin after the wipe. I also removed and re-signed in to my Google account. Right now notifications with Hangouts are hit or miss. Sometimes I get them, sometimes I don't, sometimes it takes 5-10 minutes.
As for the touch screen issues. I have noticed a major improvement. Can scroll through FB without clicking a picture or a link unexpectedly. Also, better hits when I'm typing a character using the edge of the screen, letters, numbers, and hitting the send button. Registers every time now. Also, noticed that when connected to bluetooth in the car, the radio displays song information again.
So there are definitely a few improvements I've noticed.
Click to expand...
Click to collapse
Camera was also updated. There is an actual "slo-mo" button now. It seems like an update with some meat to it.

sefirosu0522 said:
So if we rooted 11A, do we have to kdz to get the update?
Click to expand...
Click to collapse
You could try the super user unroot option and update, probably have to wait for a confirmation to root this version.
---------- Post added at 08:47 AM ---------- Previous post was at 08:43 AM ----------
Can someone pull the camera apk and upload it, maybe us on 11a can utilize the update.

sbutera said:
I got the update and seems to have wrecked Google Hangout notifications. Was getting them just fine until after the update.
1) checked notifications were turned on .. they were.
2) messages are coming in only after I check.
3) uninstalled and reinstalled hangouts - no change.
4) wiped cache and reset defaults.
Click to expand...
Click to collapse
This update seems to have wrecked all my notifications actually..Sometimes it works sometimes it doesn't.
Seems like its only Google applications..

I can definitely say the phone is much smoother than it was before. No more missed letters while typing, and mistaps whole scrolling. Sucks it took so long to get this update, but the phone is working like it should have from day 1.
Sent from my VS986 using XDA

scrillakev said:
This update seems to have wrecked all my notifications actually..Sometimes it works sometimes it doesn't.
Seems like its only Google applications..
Click to expand...
Click to collapse
Did you remove your Google account and set it back up again?
I noticed after the update I wasn't getting notifications when an email arrived. Disconnecting and reconnecting my Google account fixed that.
Otherwise I feel your pain. Hangouts notifications are still hit or miss.
Sent from my VS986 using Tapatalk

No audio through top speaker?

During voice calls I get no audio through the top speaker (people can hear me fine however so it's not a microphone issue). When I switch to speaker phone I at least get audio from the bottom speaker so I can use the phone. However, playing music or any video content both speakers work fine. I factory reset the phone and it worked fine for a few hours, then quit. Booted the phone in safe mode, didn't work. Factory reset and didn't install ANY apps, didnt even link a gmail to it, didn't work.
This will be my 3rd device (2nd replacement through verizon and the original) that have all had the same problem. I would say it's an app issue, but when it still doesn't work in safe mode, or before installing any apps....
Verizon is clueless and just keeps telling me they'll send me a new device. Any ideas?

T6D16C84 said:
During voice calls I get no audio through the top speaker (people can hear me fine however so it's not a microphone issue). When I switch to speaker phone I at least get audio from the bottom speaker so I can use the phone. However, playing music or any video content both speakers work fine. I factory reset the phone and it worked fine for a few hours, then quit. Booted the phone in safe mode, didn't work. Factory reset and didn't install ANY apps, didnt even link a gmail to it, didn't work.
This will be my 3rd device (2nd replacement through verizon and the original) that have all had the same problem. I would say it's an app issue, but when it still doesn't work in safe mode, or before installing any apps....
Verizon is clueless and just keeps telling me they'll send me a new device. Any ideas?
Click to expand...
Click to collapse
Did you check to make sure Hearing Aids is turned off in phone/settings/accessibility?

Wow, I literally searched every forum. Scoured the internet from top to bottom and got no answers. Thank you kind sir. Any idea why it would randomly turn itself on?

an21281 said:
Did you check to make sure Hearing Aids is turned off in phone/settings/accessibility?
Click to expand...
Click to collapse
And 3 reps couldn't figure this out. Ever consider working for Google?

Three Google reps, and 4 Verizon reps. Not a single one came up with that.

T6D16C84 said:
Wow, I literally searched every forum. Scoured the internet from top to bottom and got no answers. Thank you kind sir. Any idea why it would randomly turn itself on?
Click to expand...
Click to collapse
wekebu said:
And 3 reps couldn't figure this out. Ever consider working for Google?
Click to expand...
Click to collapse
T6D16C84 said:
Three Google reps, and 4 Verizon reps. Not a single one came up with that.
Click to expand...
Click to collapse
Ha, yeah the reps will just say to factory reset which won't help. The setting is backed up with Google account and restored once set up again. I actually started a thread about this problem a week or two ago....
Sent from my Pixel 2 XL using Tapatalk

Dear Sir,
I read the above and I checked also the hearing aids which is off in my device but top speaker is still not working. Any further checking that I should do?

Can anyone get me dumps for system/etc & vendor/etc? I wanna know if i can tune your device's speaker amps

UltraM8 said:
Can anyone get me dumps for system/etc & vendor/etc? I wanna know if i can tune your device's speaker amps
Click to expand...
Click to collapse
Do not even know where to find these information. moreover the top speaker is completely off, do you believe that is a matter of tuning.
For sure the device need also a better tuning since the top speaker is less lowed than the bottom one.
---------- Post added at 03:56 PM ---------- Previous post was at 03:54 PM ----------
T6D16C84 said:
Wow, I literally searched every forum. Scoured the internet from top to bottom and got no answers. Thank you kind sir. Any idea why it would randomly turn itself on?
Click to expand...
Click to collapse
Did that worked for you?

fotischr said:
Do not even know where to find these information. moreover the top speaker is completely off, do you believe that is a matter of tuning.
For sure the device need also a better tuning since the top speaker is less lowed than the bottom one.
Click to expand...
Click to collapse
You need your phone rooted & File explorer, you just open the app & copy /system to sdcard, pack it up & send to me. Or if you're unrooted, then FX file explorer can copy /system partition to sdcard (doesen't matter if it's internal, or external one) without root.
If you do that - i can take a look at system files & libs in order to know what's possible. Maybe it's also possible to force earpiece to reproduce music stream via mixer patch. Anyways, i'll better know if anything is possible only when i look through the files. The reason why i'm asking is because i've tried all img unpackers that i know, but they crash when i try to unpack any Oreo firmware img, for whatever reason.

Hello, i have made an App for this Problem. I have two Pixel 2 XL since 1 week and when i got my first call i hear, that the ringtone was very quiet.
So i tryed to solve this Probleme with an App. After 1 week my App ist now ready.
I would be glad if someone would try my Workaround.
I'am sorry but i can't post links. You can find my App in the playstore com.loudspeaker

UltraM8 said:
You need your phone rooted & File explorer, you just open the app & copy /system to sdcard, pack it up & send to me. Or if you're unrooted, then FX file explorer can copy /system partition to sdcard (doesen't matter if it's internal, or external one) without root.
If you do that - i can take a look at system files & libs in order to know what's possible. Maybe it's also possible to force earpiece to reproduce music stream via mixer patch. Anyways, i'll better know if anything is possible only when i look through the files. The reason why i'm asking is because i've tried all img unpackers that i know, but they crash when i try to unpack any Oreo firmware img, for whatever reason.
Click to expand...
Click to collapse
hey bro..........have u came up with something which activates both speakers for voice calls on loudspeaker, ringtones and notification?

jammyjamil said:
hey bro..........have u came up with something which activates both speakers for voice calls on loudspeaker, ringtones and notification?
Click to expand...
Click to collapse
I don't have the device

Toggle off hearing aid setting
I ran into the same problem when I first setup my Pixel 2 XL and here is how I determined what caused it.
Verizon test calls are #832.
1) I tested the phone when I first got it without holding up to my ear, that has hearing aids, and the top speaker and both speakers worked fine.
2) I tested the phone #832 and held it up to my ear, the top speaker did not work, but when I put it on speaker mode, I can hear.
The way to fix is hit the phone application as if you are going to make a call, hit the three ellipse on the upper right side, this is a menu (3 dots) > Settings > Accessibility > Toggle off Hearing Aid.
I am a combat veteran, so I have two Resound Revision hearing aids to help me hear, these through a small 2.5 GH signature that caused the Pixel to automatically Toggle On the Hearing Aid feature.
I hope this solution works out for you.
T6D16C84 said:
During voice calls I get no audio through the top speaker (people can hear me fine however so it's not a microphone issue). When I switch to speaker phone I at least get audio from the bottom speaker so I can use the phone. However, playing music or any video content both speakers work fine. I factory reset the phone and it worked fine for a few hours, then quit. Booted the phone in safe mode, didn't work. Factory reset and didn't install ANY apps, didnt even link a gmail to it, didn't work.
This will be my 3rd device (2nd replacement through verizon and the original) that have all had the same problem. I would say it's an app issue, but when it still doesn't work in safe mode, or before installing any apps....
Verizon is clueless and just keeps telling me they'll send me a new device. Any ideas?
Click to expand...
Click to collapse

fixed, but took a while to find the setting
T6D16C84 said:
Three Google reps, and 4 Verizon reps. Not a single one came up with that.
Click to expand...
Click to collapse
My initial attempts failed because I was looking in the main system accessibility settings. When I finally went into the phone app and then clicked the 3-dots and selected settings, I was able to select that accessibility menu which contained the Hearing aids option. Turning that option off restored the top speaker phone function. Still no idea of how that option got set . . .
Thanks!
Carl

carlvanwormer said:
My initial attempts failed because I was looking in the main system accessibility settings. When I finally went into the phone app and then clicked the 3-dots and selected settings, I was able to select that accessibility menu which contained the Hearing aids option. Turning that option off restored the top speaker phone function. Still no idea of how that option got set . . .
Thanks!
Carl
Click to expand...
Click to collapse
Thanks so much, that saved me!

Suddenly can't hear people on calls. Speakerphone works

Just noticed I can only talk to people on speakerphone. Off speakerphone, they can hear me, but I can't hear them.
If there some setting somewhere I might have tripped? Restart doesn't help.
Pixel 2 XL, stock, June update.
Thanks for any suggestions.

Wiping helps. My friend experienced a similar issue after an update. He then did a full wipe/factory reset and things were back to normal.

I had the same problem after I installed Android Auto, I think it was stealing the mic. Uninstalled and no more problems.

I wound up wiping, and that fixed it.
Didn't get to a chance to try uninstalling Auto.
Thanks!

resarfekim said:
I wound up wiping, and that fixed it.
Didn't get to a chance to try uninstalling Auto.
Thanks!
Click to expand...
Click to collapse
That's okay, I had it bass ackwards, people were unable to hear me, you were the other way around.

Solved!
Phone, Settings, Accessibility, Hearing aids - was enabled!!
Ugh, 2 weeks later, and my speaker stopped working again! I don't think I've made any changess recently.
I installed one of those phone-testing apps, and the speaker doesn't work from there either.
Any idea what I can try? I don't want to wipe my phone again (and every 2 weeks).
*update*
Ok, google support was of course no help, except to say that I should factory reset again, and if the problem reoccurs, then we'll talk replacement.
So I did the reset, and like magic, my speaker works again. There has got to be a better way. Any advice would be much appreciated!
I'm on full stock, latest firmware.

Question OnePlus 11 not ringing when receiving phone calls?

I am not entirely sure if I'm tripping, but I seem to be missing phone calls pretty damn often. I think I recall at one point I randomly grabbed my phone to have it by me and noticed that someone was calling me but it wasn't ringing at all, though the screen did light up. I made sure my settings do have have "Do Not Disturb" mode on. I have the CPH2451 and running stock with latest OTA A.10 update. After doing a brief Google search, I see that OnePlus has had issues in the past but those are from the OnePlus3 and OnePlusNord so I am not sure if that's still relevant in this day and age.
Anyone experiencing something similar or have any clues as to what might be going on?
Edited: Fat fingered the model #. Fixed.

simplicityy said:
I am not entirely sure if I'm tripping, but I seem to be missing phone calls pretty damn often. I think I recall at one point I randomly grabbed my phone to have it by me and noticed that someone was calling me but it wasn't ringing at all, though the screen did light up. I made sure my settings do have have "Do Not Disturb" mode on. I have the CPH2541 and running stock with latest OTA A.10 update. After doing a brief Google search, I see that OnePlus has had issues in the past but those are from the OnePlus3 and OnePlusNord so I am not sure if that's still relevant in this day and age.
Anyone experiencing something similar or have any clues as to what might be going on?
Click to expand...
Click to collapse
This might be obvious to you, so just ignore if you know this.
When holding your phone in your hand like you're texting in portrait mode, there's a switch top right and on side of phone.
Adjust the switch so it's down.

Ive experienced this, even after swapping to 2449.
Seems theres a couple settings that revert on reboots for some odd reason.
Just go into the phone app settings, notifications and reset thr ring tone and all set after 2 times doing it ... annoying?? damn right!... but at least its fixable ....

kevp75 said:
Ive experienced this, even after swapping to 2449.
Seems theres a couple settings that revert on reboots for some odd reason.
Just go into the phone app settings, notifications and reset thr ring tone and all set after 2 times doing it ... annoying?? damn right!... but at least its fixable ....
Click to expand...
Click to collapse
That's so dumb... The more I use this phone, the more I get buyer's remorse.
I haven't restarted my phone since I got it I think but I'll try that and see if the issue persists. Thanks!
Edit: Any word if OnePlus is aware of this and plans on fixing it? If not, perhaps I should forward this to them.

simplicityy said:
That's so dumb... The more I use this phone, the more I get buyer's remorse.
I haven't restarted my phone since I got it I think but I'll try that and see if the issue persists. Thanks!
Edit: Any word if OnePlus is aware of this and plans on fixing it? If not, perhaps I should forward this to them.
Click to expand...
Click to collapse
don't know if they are aware. just to add to the weirdness of it... for me... after the second time, the setting sticks...

i have this problem with my 8 pro, the phone doesn't ring and i think it goes straight to VM? seems like something broke with one of the latest OP updates?

There's no such version as CPH2541.
And here it works perfectly. Factory reset and try again.