[REQ]Nexus imprint missing - Nexus 5X Q&A, Help & Troubleshooting

Hi,After i install last OTA nexus imprint is disappeared ...
i try factory reset,reinstall factory image(i tryed 6.0 and 7.1.2) but nothing
please help me
sorry for my bad english

linckandrea said:
Hi,After i install last OTA nexus imprint is disappeared ...
i try factory reset,reinstall factory image(i tryed 6.0 and 7.1.2) but nothing
please help me
sorry for my bad english
Click to expand...
Click to collapse
You probably got some liquid on it, wait a few days or a few weeks and it should hopefully come back.

yilun said:
You probably got some liquid on it, wait a few days or a few weeks and it should hopefully come back.
Click to expand...
Click to collapse
I thank you for the answer,
The other day the screeen started to have flickering problems,
At some point it was restarted and everything had been fixed
Is it necessary to bring it to a care center?
sorry for my bad English

linckandrea said:
I thank you for the answer,
The other day the screeen started to have flickering problems,
At some point it was restarted and everything had been fixed
Is it necessary to bring it to a care center?
sorry for my bad English
Click to expand...
Click to collapse
That might be the best course of action

If you're willing to open the phone up, the fingerprint sensor is very cheap and relatively easy to replace. Mine died and it only took me about half an hour to fix.
I used this sensor: https://smile.amazon.com/gp/product/B01HSQKK26/ref=oh_aui_search_detailpage?ie=UTF8&psc=1
Midframe removal (the fingerprint sensor is just attached to the midframe with adhesive, sensor on one side, PCB on the other. PCB makes contact with some spring contacts on the motherboard underneath the midframe: https://www.ifixit.com/Guide/Nexus+5X+Midframe+Replacement/60271
Note, if you don't have an actual #000 Phillips screwdriver, please get one. Trying to remove those screws with a #00 screwdriver is just an exercise in frustration.

My imprint scanner died when it updated to 7.1.2. Google suggested waiting until 8.0 came out which I did and it didn't. I'm now thinking to reset the device back to 7.1.1 and seeing if it returns. If not, the phone is ****e and I'll look for something to replace it. I don't think Nexus would honor their warranty since I bought it unlocked from an Amazon vendor.

Related

Random (and ghostly) touches on screen

Hi guys!
I have a F180L (converted on a E975), my phone never fell from any distance, or had any kind of impact, BUT...Since I updated to last version o Carbom ROM, I've got a issue on my screen...
There are random touches on my down-left corner of the screen. It's completely random, while the charger is plugged, or not. But it only happens when an app is opened, while in homescreen (even on google now cards) everything is ok...
I've already flashed another rom, the AOKP Android L release 11, the problem still here...I installed a screen tester app, and this corner is not recognizing when I touch.
What can I do? Is there any kind of fix for it?
It's really annoying (mainly while typing)...
Thank you for any help!
I guess its time for a replacement.
Made some research on other forums and found some people with the same problem, but on other devices...On Nexus 4 and Xioami (mostly)...They solved this by replacing the battery...I'll try to do that this week...
But any other tip about can help...
it might be a kernel issue
if u have jolla kernel try changing the kernel first
I have also the ghost touching on my E975.
Tried to do a scan with antivirus with no luck.
For instance it's hard to dial number, because there are ghost touches often.
It's like on tihs video, but I have touches even more often:
http://www.youtube.com/watch?v=EHFtafL-HKc
I'm on stock KitKat 4.4.2 ROM.
Any ideas about the issue?
smoke2 said:
I have also the ghost touching on my E975.
Tried to do a scan with antivirus with no luck.
For instance it's hard to dial number, because there are ghost touches often.
It's like on tihs video, but I have touches even more often:
http://www.youtube.com/watch?v=EHFtafL-HKc
I'm on stock KitKat 4.4.2 ROM.
Any ideas about the issue?
Click to expand...
Click to collapse
I also had this problem and I sent it to service center (Still in warranty period). They replaced my phone touch screen and the problem is solved.
artit said:
I also had this problem and I sent it to service center (Still in warranty period). They replaced my phone touch screen and the problem is solved.
Click to expand...
Click to collapse
Thanks.
It's relatively common issue, hope it will not appear again...
Sorry to resurrect this thread but I seem to have a problem with my screen, not with the ghostly touches but my screen has like one part of it not responsive to touches especially the keyboard. While typing in portrait mode I can't type in the letters x and d and the whole line of the screen above those letters can't respond to my touches. The others are OK though. Anyone else having the same problem or is it just me? Already flashed different ROMs but same problem
So...I didn't manage to get a new battery to perform a test yet...Maybe I'll do that until the end of this week, and post the results here...
About the kernel...Mine is "3.4.0 [email protected]" ...
Going to update to new Kevin's L ROM and see what will happen...Hope I can help u, guys...
I had the same problem as well, unfortunately my phone was just out of the warranty period so I couldn't get a repair or replacement. I tried everything to do with the software and firmware at first to see if that was the issue(no luck). I noticed when my phone was either hot from heavy usage or charging, it was at its worst..couldn't even put my lock pattern in without it spazzing out. After almost throwing my phone at a wall numerous times I decided to get a new digitizer (easily bought online at reasonable prices). Watched a tutorial on Youtube and replaced it successfully and haven't had a problem since.
kayotic321 said:
I had the same problem as well, unfortunately my phone was just out of the warranty period so I couldn't get a repair or replacement. I tried everything to do with the software and firmware at first to see if that was the issue(no luck). I noticed when my phone was either hot from heavy usage or charging, it was at its worst..couldn't even put my lock pattern in without it spazzing out. After almost throwing my phone at a wall numerous times I decided to get a new digitizer (easily bought online at reasonable prices). Watched a tutorial on Youtube and replaced it successfully and haven't had a problem since.
Click to expand...
Click to collapse
That's exactly the SAME situation the occurred today, almost threw at a wall...when data is on heavy usage, it gets worse...I'll try this, but I seriously thinking about to get a new Moto G...'cause this digitizer gonna take a long time to arrive at my country
Thanks for ur information, dude!
So tried the touchscreen test and found out it was like a whole strip of screen that got affected. It was okay just a few days ago though,
dashcsn said:
That's exactly the SAME situation the occurred today, almost threw at a wall...when data is on heavy usage, it gets worse...I'll try this, but I seriously thinking about to get a new Moto G...'cause this digitizer gonna take a long time to arrive at my country
Thanks for ur information, dude!
Click to expand...
Click to collapse
Yeah no problem and thats unlucky. I've got the Korean variant and wasn't ready to wait weeks to get my new digitizer either from Asia. I managed to find a european version that arrived next day and included front housing aswell (although modifications were needed a bit for the internals to fit). Yeah the Moto G look great but it seems to be more of a downgrade from your current handset right?
Sent from my LG-F180L using XDA Premium mobile app
kayotic321 said:
Yeah no problem and thats unlucky. I've got the Korean variant and wasn't ready to wait weeks to get my new digitizer either from Asia. I managed to find a european version that arrived next day and included front housing aswell (although modifications were needed a bit for the internals to fit). Yeah the Moto G look great but it seems to be more of a downgrade from your current handset right?
Sent from my LG-F180L using XDA Premium mobile app
Click to expand...
Click to collapse
Where did you get the eu one? My screen has been like that for a long while, I have learned to live with it, but would love to change it.
thanks
hh0829 said:
Where did you get the eu one? My screen has been like that for a long while, I have learned to live with it, but would love to change it.
thanks
Click to expand...
Click to collapse
I live in the UK I managed to find one here on ebay. I know you can get some from Italy , Spain and I'm positive there some in US aswell. Search "E975 housing or digitizer" depending on what your after. Do be careful as some replacements screens lack the LG logo or a bad quality. Im would give direct link but im not sure about the forum rules on that are. If your still unsure do PM me your country and I'll PM you back an appropriate link.
Hope I helped.
Sent from my LG-F180L using XDA Premium mobile app

Duo cam not working after camera replaced by an htc retailer

Hi, weeks ago i got a problem with my rear camera, so i send it for repair and they change the camera, but since i got he phone when i launch the camera it say that something is blocking the lens, when i check there is nothing. I tried removing the back cover and cleaning both the lens but the problem is still there. Any solution please? I dnt want my phone to be away for 3weeks again :/
kuihome21 said:
Hi, weeks ago i got a problem with my rear camera, so i send it for repair and they change the camera, but since i got he phone when i launch the camera it say that something is blocking the lens, when i check there is nothing. I tried removing the back cover and cleaning both the lens but the problem is still there. Any solution please? I dnt want my phone to be away for 3weeks again :/
Click to expand...
Click to collapse
Well, considering the situation it looks like they may have done something wrong. Did they repair it or send in a refurb?
.Ryker said:
Well, considering the situation it looks like they may have done something wrong. Did they repair it or send in a refurb?
Click to expand...
Click to collapse
They repaired it.

Nexus 5x screen not working. Display changed ,same issue

Hi All,
This is my nexus 5x. Phone is working. But nothing on display. I have replaced a working display as well ,same issue. Anyone to help me?
Hi, I have the same issue, did u find any fix?
Alizpk said:
Hi, I have the same issue, did u find any fix?
Click to expand...
Click to collapse
not yet brother. I'm really disappointed with this issue Is this happened to you after update to Android O? What did you try?
I don't know the fix for this. I just kept my phone is my drawer for a few months and when I took it out, it was fixed.
Although I did note 1 thing - The display had started to show white noise as soon as it became hot. I had to keep it on a cold plate to make it normal again. The only thing I can recommend is putting it in fridge or something and then turning it on. Listen to me at your own risk. I ain't no mobile fixer, but just a random guy.
AngelousJi said:
The only thing I can recommend is putting it in fridge or something
Click to expand...
Click to collapse
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
shhnedo said:
That's literally the biggest no-no with electronics.
When you can't repair something on your own, you would usually seek out a person who can and, eventually, pay for the repair. You do not ask for possible solutions which you would probably not be able to perform on your own.
Click to expand...
Click to collapse
This certain advice is being given everywhere. (Even I'm a bit skeptical on this). On that repair thing- I literally asked every single repair guy in my local city and not a single one could fix it. This nexus had just become my tinkering toy so I had nothing to lose. If anyone still has the value for it, please take it to your repair guy.
I think this is the same issue that I have. I talked to Larry from India at Google. He had the same issue with his phone and LG was fixing the issue for his phone. He said it was a connector from the board to the screen.
So he hooked me up with LG. I talked to Holly and she sent me an label and repair under warr. They extended their normal warranty. LG previously fixed the bootloader issue by replacing the motherboard, so this issue may have been caused when they fixed the phone. May want to try contacting LG, see if it helps.
Hi, i have the same issue on my Nexus 5x. did you find any solution?
This is the second time happened to my Nexus 5X. but it fixed with no reason after about 3-4 days i put into drawer.
then this happen again since last night.
Did you try to clear the delvik cache or something via recovery mode?
sorry for bad english
This is the bootloop of death. Check on the forum for further informations

Question I'm facing fingerprint option missing issue in my mi 11 lite device.is there any solution? I have tested CIT test already. how can i solve this issue?

Please help me to solve this issue.
Try this step again, Go to Settings > About Phone > All specs, tap kernel version many times, test fingerprint sensor. Visit the service center if the test fails or install android 11 new version.
I'm sure this is a software problem. I've never been this careful with a phone in my life and I also have the same problem. Unless the update somehow tucked with the motherboard idk. But my best option is to wait for another update to roll out
Dondiriraa said:
I'm sure this is a software problem. I've never been this careful with a phone in my life and I also have the same problem. Unless the update somehow tucked with the motherboard idk. But my best option is to wait for another update to roll out
Click to expand...
Click to collapse
I bought this phone and after some months i faced this stupid issue too. I've been very careful but had to send the phone to a service center. They said that they changed the fingerptint sensor. Since then no more fingerprint issues...
Same thing with me, it was hardware. After only 6 months of use, I had to send it to a repair service under warranty. So far I had no issues with the sensor.
same here, fingerprint sensor is missing from menus. I will send it to a repair service.
Well it seems the only solution is to send to repair and i think warranty will cover that.. Seems like factory problem :/
But I don't care anymore, since if i send it, it would take maybe 1-2 months, so during that period i would be without phone..
Possible fingerprint sensor flex cable damage. Try restarting your phone while gently pressing around finger print sensor.
this is not a software issiue i have the same issiue and i changed the sensor 7 months later it still works great
I was also careful with my phone and after 3 months of buying it, the fingerprint unlock option disappeared. I couldn't find any solution and tried everything I could. In the end, I took it to a repair shop and they told me that the cable connecting the fingerprint sensor to the motherboard was damaged. They said it was due to a design flaw by Xiaomi. I would recommend you doing the same thing if the rest of things dont work.
The same problem started for me. I had used it very carefully until this time. As you mentioned, it seems to be a chronic problem. When I did some research, many people mentioned that it was fixed with a software update. My sensor disappeared a few days after the last security patch. It could be a coincidence, of course. For now, I am waiting for the upcoming MIUI 14 update instead of sending it to any service. I hope it solves the problem or I will probably send it to the service.
mtastepe said:
The same problem started for me. I had used it very carefully until this time. As you mentioned, it seems to be a chronic problem. When I did some research, many people mentioned that it was fixed with a software update. My sensor disappeared a few days after the last security patch. It could be a coincidence, of course. For now, I am waiting for the upcoming MIUI 14 update instead of sending it to any service. I hope it solves the problem or I will probably send it to the service.
Click to expand...
Click to collapse
Unfortunaly its hardware problem bro. Button needs replacement , and there is no guarantee how much time will work even replaced. I hate to send to official repair shop, as it will takes weeks, and i have no spare phone. So i just use double tap to turn on the screen aswell to turn off the screen on display
..

Question Pixel 6 refurbish check

I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
blackhawk said:
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
Click to expand...
Click to collapse
Since the OP states that he bought the phone used, it's more likely that the person previously in charge of keeping the phone, damaged it/scratched it. Plastic is ridiculously easy to scratch, even a grain of sand in your pocket can be enough.
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
If the phone was properly cleaned and re-packaged and not damaged, there is no way for you to find out if you received a refurbished phone (phone that was sent back by the original customer without damage, return window or something). At least not from a "software" perspective. You as a perceptive human can always try to see if there is dust residue, fingerprint signs or anything "physical" like that on the phone/inside the package, but there is not much more than can help you to decide that (except asking Google, you could hit them up with the phone IMEI and tell them that you bought it used and want to know if it ever got officially repaired/replaced, but I have no idea if Google would even bother giving you a decent answer).
Concerning repair (phone being opened by a repair technician to fix stuff inside) - other than physical markers (prying a phone open can cause damage to the chassie), there is not much that you can find out about that. There is no way to get the specific part IDs with software and even if that was possible, it wouldn't help your cause since Google would only use genuine original parts to repair a phone.
Concerning the "plastic under display" part, I do not follow here. What plastic under display? The display is not transparent, you can't see the phones interior through it. Can you make a photo of your observation?
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
Most likely the battery died resulting in the FP Sensor getting disabled. A Factory reset and/or full flash to latest image should always be done when buying a phone (especially when it's used). This will fix your issue also (using the flash.android.com tool) along with the calibration tool at the bottom of this page: pixelrepair.withgoogle.com/carrier_selection -- 99% a factory reset/wipe, flashing to the lastest build and using the fingerprint calibration tool will fix your issue. If not, you can get a replacement by telling google you did all of these things and they'll send you a phone (usually an advanced RMA if you show you've done everything previously mentioned).
The "Flash Tool" will update your Pixel to the latest Android version, along with an option to "Wipe" the device (make sure to hit the edit pencil and pick "Wipe Device" & "flash all partitions" ; if its a VZW model, updating in Android System in settings and factory reset in Recovery will be good enough, along with the calibration tool): flash.android.com/back-to-public
If it was refurbished by Google, you can put your IMEI# in the official Pixel Repair link below, and it will tell you some information (for example if its Unlocked, "Pristine or Refurbished" etc - it's a pretty great way to find out some info about a pixel (didn't know about it until recently). If the screen was replaced by UbreakiFixit for example, it probably won't show up as refurbished. it has to go through Google to probably be changed in the system, but I am just speculating.
Code:
https://store.google.com/repair
@Proday Can you return it? That would be the way I'd go initially. You got sold a phone that is defective hopefully it was through either ebay or Swappa with some guarantees.
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
@bobby janow I've got a bill brom google store, but im going back in my country in a few day and don't have enough time to "play" with warranty procedures
Btw I've made a Foto of "under display scratch" the best I could; for me it is out of mind that someone opened display on anthena line but who knows
Proday said:
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
Click to expand...
Click to collapse
There are two separate things being talked about. @Alekos said to go to https://store.google.com/repair and you might find out if it was refurbished or not (not necessarily). Should look similar the the following once you enter your IMEI in the site:
Click to expand...
Click to collapse
And then there is Official Google Pixel Update and Software Repair, which I suspect is what you're talking about didn't work for you, but please confirm. I know over the last two months, some others have occasionally checked Official Google Pixel Update and Software Repair and found that they hadn't updated it for the Pixel 6/Pro yet, so maybe that's still the case.
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Proday said:
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Click to expand...
Click to collapse
Thanks, are you using the OEM USB-C cable? At least half a dozen users in this section didn't have success getting their Pixel 6 Pro working using the factory image zip, but Official Google Pixel Update and Software Repair got their phone restored to stock and fixed their issue. It really seems to have been a lifesaver for some.
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Proday said:
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Click to expand...
Click to collapse
Ah! Hopefully, you'll have the solution soon.
So, I did all as @Alekos sad in another thread:
edit-- sorry, didn't realize you already posted separately. I commented to your post anyhow.
Did you figure this out yet? I would try wiping the phone, installing the latest build from the flash tool website (specifically this link: flash.android.com/back-to-public), on that page, edit the options for "Wipe" and "Flash all partitions". After it's done, run the Calibration tool (bottom of this page: pixelrepair.withgoogle.com/carrier_selection ) - this should work, if not my guess is there's a bigger issue.
Still same problem with fingerprint...now I'm certain that's the hardware problem; or screen is replaced or FP sensor is dead
Anyway, I want to thank you all 9ne more time, I've learned something new yesterday and today!!
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
That message is so familiar to me and i'm frightening of it
For the last month I've been in possession of 3 (three!) p6p. The 1st one was received from my carrier and it burned out while updating to December software being only 2 weeks old, no sign of life, dead while charging etc.
Google shipped another one stating it is Pristine which means Like New condition. It came in a refurbished white box, much smaller than the original one and there was a tiny dent - almost like yours but located on top of the screen. What is the most important - I was getting that message "Enrollment was not complete..." Flashing at flash.android.com did not solve anything but was successful. Google support representative advised to get into safe mode, try to configure fingerprint again and it didn't work as well. Calibration tool was not offered as an option at all.
Now it's on the way back to google. The 3rd one I'm owning now is a new phone with no issues so far.
So my advice is to return your faulty phone to the seller if you are still able to. Getting a replacement from Google is tricky as you may get another pristine p6p with the same or other issues. Or you are lucky and you will get a good one but it's a lottery anyway. So it's up to you.
Good luck!
@asdor I was with seller right now, he brings me my money back...end of (sad) story There are still good people!

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