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Hey guys,, just got my new Galaxy Nexus, brand new one
Charged it to full as it said in the manual and turned in on, it got into the first 'setup' window and decided to crash, ever since it's boot-looping on the Google logo like in this video and won't do anything else.
I tried factory reset from recovery, I tried to remove battery and try again, I tried with and without SIM, same thing...
now my question is - did i get a faulty phone and i should replace it or it's something I can fix myself? Thank you
As long as there's no icon of a lock under the google logo in the first screen you see while booting, it's a production problem.
all options given to you by people around here about how to unlock it and try to fix it yourself are redicioulus in your case. When you have the phone for less than 7 or 14 days (depending on the country you life in, best way to check is by going over the shop receipt it should be mentioned all the way down. If you bought it online you got a mail) you can walk to the store and demand a new one. If they tell you that they send it to the factory point them on the law and the promises on their receipt... you have the right to give them the package back and pick a new one from the shelf with the same price.
But remember to take everything you bought (cables, earplugs, guide, the cardboard inside the box and the box itself) with you! If you don't they will tell you that you did not bring anything and have no right to pick a new one.
Just get a fresh one it's the best way for you since this problem emerged within the first few hours (and literally on it's first boot). It's most likely a production error. Waiting for a fix at the factory will cost you weeks... and many people report scratches on their screen and broken covers since the phones are not always treated nicely during their travel and fix.
Please post future news on your case here... it's a great help for people with the same problem.
Sent from my Galaxy Nexus using XDA
Same problem but after months
Hi there,
I just had the exact same problem, with a difference : my phone had been working just fine for months. Now, impossible to get it to boot. It cycles the "Google" screen, and that's it. I found that when I hold the volume button down as I start the phone it shows "odin mode", but I do not know what it is for and it does not seem to download anything.
Any ideas?
When it happens right after you purchased the phone, it's better to bring it back to where you bought it from.
On the other hand, try this. Hope this helps.
Hello everyone,
Since yesterday i have been experiencing ghost touches on the top part of my screen., and it keeps increasing. I have not been able to find a solution uptil now.
I am prism barebone Rom (Stock). I was using google launcher, tried removing it, but not of much help.
I am not able to understand whether its a Software issue or a Hardware issue. Should i take this to Asus, i am already rooted, so wonder whether they would help or not.
if you got your device bootloader unlocked , your warranty void but i think there is some article how to getyour bootloader relocked but idk i havent got my device unlocked yet. but another story if you havent done anything to your device, just bring it to asus and get repaired
saggiboy231 said:
Hello everyone,
Since yesterday i have been experiencing ghost touches on the top part of my screen., and it keeps increasing. I have not been able to find a solution uptil now.
I am prism barebone Rom (Stock). I was using google launcher, tried removing it, but not of much help.
I am not able to understand whether its a Software issue or a Hardware issue. Should i take this to Asus, i am already rooted, so wonder whether they would help or not.
Click to expand...
Click to collapse
I am also a prism barebone user and I have the same ghost touch problem time to time. I started noticing this after I received my last update (165).
My bootloader is unlocked and there is no way to relock the bootloader (except flashing the dark splash screen to make it appears to be locked) as such I can not repair my device with warranty. I could do out of pocket repair though.
I did search on xda , internet and found so many postings without any proper solution except send it back to Asus repair service. (Asus changes the digitzer part)
Here is what I found.
1. The Ghost touch (it also called Phantom touch) started noticing around December 2015, after taking the last update. So it could be software related. Asus has aware of this problem and we are hoping that the next update would fix this problem.
2. Everybody who had their warranty repair said that the problem was fixed. So it could be hardware related.
- Some said that they download and flashed the latest firmware and it solved the problem.
- Some said that they replaced the ZenUI with Google launcher and it solved the problem.
Here is one I thought it is useful so I copied it to my note pad. I did not copied the name of the original writer so I don 't know who wrote it.
"For millions of ASUS Zenfone users having Ghosh Touch issue there are 2 temporary solutions you may try:
i) Slightly Bend your Zenfone towards front and back - this should instantly solve your ghost touch issue but only temporarily (be very cautious while bending your phone as excessive bending may damage your screen)
ii) Do Not Keep your mobile phone in the pockets of your trousers as it may again bend your phone and cause ghost touches
iii) Even if the ghost touch is fixed try running the SMMI Test (Touch screen Test - draw a big 'S' from top to bottom of the screen and repeat it from left to right side of the screen) frequently to find if it is really a hardware issue, while testing you may find sometimes the tests are passing while sometimes the tests are failing. If the Tests fails frequently please take it to local ASUS authorized service center immediately for a hardware fix, take screen shots of the tests before visiting the place. "
I used to have screen and phone cover. I took those off .
I no longer put the phone in my trouser pocket.
I did bend the phone sometime.
I am waiting for the next Asus update.
sway8966 said:
I am also a prism barebone user and I have the same ghost touch problem time to time. I started noticing this after I received my last update (165).
My bootloader is unlocked and there is no way to relock the bootloader (except flashing the dark splash screen to make it appears to be locked) as such I can not repair my device with warranty. I could do out of pocket repair though.
I did search on xda , internet and found so many postings without any proper solution except send it back to Asus repair service. (Asus changes the digitzer part)
Here is what I found.
1. The Ghost touch (it also called Phantom touch) started noticing around December 2015, after taking the last update. So it could be software related. Asus has aware of this problem and we are hoping that the next update would fix this problem.
2. Everybody who had their warranty repair said that the problem was fixed. So it could be hardware related.
- Some said that they download and flashed the latest firmware and it solved the problem.
- Some said that they replaced the ZenUI with Google launcher and it solved the problem.
Here is one I thought it is useful so I copied it to my note pad. I did not copied the name of the original writer so I don 't know who wrote it.
"For millions of ASUS Zenfone users having Ghosh Touch issue there are 2 temporary solutions you may try:
i) Slightly Bend your Zenfone towards front and back - this should instantly solve your ghost touch issue but only temporarily (be very cautious while bending your phone as excessive bending may damage your screen)
ii) Do Not Keep your mobile phone in the pockets of your trousers as it may again bend your phone and cause ghost touches
iii) Even if the ghost touch is fixed try running the SMMI Test (Touch screen Test - draw a big 'S' from top to bottom of the screen and repeat it from left to right side of the screen) frequently to find if it is really a hardware issue, while testing you may find sometimes the tests are passing while sometimes the tests are failing. If the Tests fails frequently please take it to local ASUS authorized service center immediately for a hardware fix, take screen shots of the tests before visiting the place. "
I used to have screen and phone cover. I took those off .
I no longer put the phone in my trouser pocket.
I did bend the phone sometime.
I am waiting for the next Asus update.
Click to expand...
Click to collapse
Hmm....i too looked it up and found that it could be software related.
So just for testing purposes, i have started using a custom rom. Uptil now i havent faced the ghosting issue. I will also try the methods you have listed.
I have a back cover that is pretty tight and a tempered glass. Will try removing those too.
Thanks a lot for your feedback!
In settings there is a setting to increase screen sensitivity if you are wearing gloves. Have you made sure this is unticked?
ultramag69 said:
In settings there is a setting to increase screen sensitivity if you are wearing gloves. Have you made sure this is unticked?
Click to expand...
Click to collapse
Yes, i did check it. It was unticked.
BTW i am cm13 now, and havent noticed any of the ghost touches for some time.
But now they are back. I assume it is hardware related now. Going to take it to asus.
ghost touch problem in asus zenfone 5
i encountered the problem, i replaced asus launcher with nova launcher and problem was resolved
Has anybody noticed an intermittently unresponsive touch screen after the latest OTA? I haven't had any problems since they fixed the original problem way back when.
It goes completely unresponsive and I have to reboot several times to get it to work until it stops again. I'm assuming this is a hardware issue on my end since I haven't heard anybody else talking about it but I just wanted to make sure.
I think I will try a different kernel and/or ROM to see what that does.
Hi,
I have the same issue here, it started a few days ago for me. Up till today I just had to reboot but now it seems completely blocked... I will try again later but this is becoming really annoying
.
I had the same happen to me about 2 months ago. Happened around an OTA.
In the process of trying to replace it. Tried flashing recent factor images but no luck
I've had exactly the same issue as described. Hardware buttons work fine, but no response to touch. Started intermittently and got progressively worse until there is no touch response at all.
The first time this happened, I contacted google support, and they arranged a replacement. That was in June.
The replacement device has now developed the same fault, which progressed in the same way as the first device.
Just got off of the phone with Google support, and my second replacement is now on it's way.
Fingers crossed for 3rd time lucky.
Same thing...
This has started to happen to me -_- replacement is on its way. Doesn't seem like the problem is being fixed more or less just addressed...
DG android fanboy said:
This has started to happen to me -_- replacement is on its way. Doesn't seem like the problem is being fixed more or less just addressed...
Click to expand...
Click to collapse
Sadly they don't think the Pixel c is important enough but least the RMA is straight forward.
Sent from my Pixel C using Tapatalk
Hertshammer said:
I've had exactly the same issue as described. Hardware buttons work fine, but no response to touch. Started intermittently and got progressively worse until there is no touch response at all.
The first time this happened, I contacted google support, and they arranged a replacement....
Click to expand...
Click to collapse
Ditto here. Just received "refurbished" (was actually new--factory wrap, unopened) replacement unit two days ago. Had my initial Pixel C about 10 months with zero issues. Then, a couple weeks ago, touch responsive became spotty, typically cured by putting tablet to sleep and waking. Progressively got worse until no touch response whatsoever. Physical buttons worked fine. Factory reset, tried flashing prior OS versions, etc. Nothing worked. Stock / unrooted.
But, Google customer service was very cool about the replacement.
How were everyone able to contact Google Support? I have the same problems with the touch screen, but am not able to find a way to contact Google about it. I had bought mine straight from Google Store.
DukyY said:
How were everyone able to contact Google Support? I have the same problems with the touch screen, but am not able to find a way to contact Google about it. I had bought mine straight from Google Store.
Click to expand...
Click to collapse
Top right hand corner, "contact Google" > https://support.google.com/store/troubleshooter/3070579?hl=en
I had the same problem after an OTA Security update yesterday. Booting into recovery and erasing cache fixed it for some time, then problem reappeared. Can be fixed by repeating the procedure. Seems a software problem to me.
Same problem. I can't even get it unlocked now as nothing registers.
Sent from my ZTE A2017U using XDA-Developers Legacy app
I guess this is just a hardware issue because it happened to me twice and both times Google provided me with a new tablet. The only advice I can give you is to contact the support because in my opinion nothing can be done at our individual level...
Will they still replace out of warranty? Purchased Dec 21, 15. Tablet had been flawless until yesterday.
Sent from my ZTE A2017U using XDA-Developers Legacy app
Hmmm I highly doubt it, but you can give it a try. Did you try to factory reset yet, just in case?
Yes, initiallyit was slightly working as of Wednesday and I factory reset. No change, but it registers no touches now so I can't even unlock it.
Google is getting me a replacement so I thank them greatly for that.
Sent from my ZTE A2017U using XDA-Developers Legacy app
yeah, google did the right thing by shipping a replacement, bill3508. i just hope whatever hit your device is isolated.
2 issues I've come across lately with my Pixel C tablet:
1. Touchscreen unresponsive
The tablet has lost touchscreen responsiveness. When I touch the screen, nothing happens. Buttons pressing ok - it works.
I have connected the device to the PC by Vysor app. Using a mouse from PC I can manage. I tried diagnostics in programming options (I've turned on show touches on touchscreen and localization of the pointer) but no touches detected however mouse moves yes.
Rebooting didn't help - many trials. Safe mode neither.
I haven't done a full recovery to factory settings yet. I am afraid of loosing USB debugging mode. Looking foreward to finding software resolution before warranty replacement.
2. Power button doesn't light up the screen - possibly backlight fault (software?)
After few trials with power button the screen shows up. Sometimes I try reboot but the problem returns. It is randomly, sometimes after one pressing power buton, sometimes lastlky after few trials withe few rebooting.
When I put the tablet on light (a lamp or sunshine throug window) I can see the view of the screen darkly. So there is the view but without brightness.
Android 7.1.2, N2G47D
I have the same problem now.. However I've noticed the following: When the device is in the case which covers the screen and has a magnet, the problem will persist. If removed from the case and left for a day outside, the problem is gone (so far at least). I will return the device for a replacement and hope google can replicate the issue. Anyone else using a case with a magnet?
Yes I have the same problem and also a magnet case. But for me the problem is not gone, after removed from the case and left for a day outside .
Now I get a replacement from google.
Should I now no longer use a case with magnet? Is the case the reason for a broken pixel c?
Hi there,
A few days ago my fingerprint scanner just stopt working.
So does anyone know what is going on and if I can repare this problem easily?
*#*#64663#*#* use this code to test the fingerprint hardware.
Input it in the dial in the phone app.
I had the same issue for quite awhile, a factory reset seemed to have sorted the issue but it started to be hit and miss again not long after. I've replaced it with the X3 Pro now so don't know if it's returned full time.
Oh, maybe just take it in for repair and see what their opinion on it is.
Is actually very easy to replace the FP scanber in this device and AliExpress has the part for sale
Best get it repaired at an authorized dealer....
Unless getting fake stuff from aliexpress :/
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
blackhawk said:
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
Click to expand...
Click to collapse
Since the OP states that he bought the phone used, it's more likely that the person previously in charge of keeping the phone, damaged it/scratched it. Plastic is ridiculously easy to scratch, even a grain of sand in your pocket can be enough.
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
If the phone was properly cleaned and re-packaged and not damaged, there is no way for you to find out if you received a refurbished phone (phone that was sent back by the original customer without damage, return window or something). At least not from a "software" perspective. You as a perceptive human can always try to see if there is dust residue, fingerprint signs or anything "physical" like that on the phone/inside the package, but there is not much more than can help you to decide that (except asking Google, you could hit them up with the phone IMEI and tell them that you bought it used and want to know if it ever got officially repaired/replaced, but I have no idea if Google would even bother giving you a decent answer).
Concerning repair (phone being opened by a repair technician to fix stuff inside) - other than physical markers (prying a phone open can cause damage to the chassie), there is not much that you can find out about that. There is no way to get the specific part IDs with software and even if that was possible, it wouldn't help your cause since Google would only use genuine original parts to repair a phone.
Concerning the "plastic under display" part, I do not follow here. What plastic under display? The display is not transparent, you can't see the phones interior through it. Can you make a photo of your observation?
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
Most likely the battery died resulting in the FP Sensor getting disabled. A Factory reset and/or full flash to latest image should always be done when buying a phone (especially when it's used). This will fix your issue also (using the flash.android.com tool) along with the calibration tool at the bottom of this page: pixelrepair.withgoogle.com/carrier_selection -- 99% a factory reset/wipe, flashing to the lastest build and using the fingerprint calibration tool will fix your issue. If not, you can get a replacement by telling google you did all of these things and they'll send you a phone (usually an advanced RMA if you show you've done everything previously mentioned).
The "Flash Tool" will update your Pixel to the latest Android version, along with an option to "Wipe" the device (make sure to hit the edit pencil and pick "Wipe Device" & "flash all partitions" ; if its a VZW model, updating in Android System in settings and factory reset in Recovery will be good enough, along with the calibration tool): flash.android.com/back-to-public
If it was refurbished by Google, you can put your IMEI# in the official Pixel Repair link below, and it will tell you some information (for example if its Unlocked, "Pristine or Refurbished" etc - it's a pretty great way to find out some info about a pixel (didn't know about it until recently). If the screen was replaced by UbreakiFixit for example, it probably won't show up as refurbished. it has to go through Google to probably be changed in the system, but I am just speculating.
Code:
https://store.google.com/repair
@Proday Can you return it? That would be the way I'd go initially. You got sold a phone that is defective hopefully it was through either ebay or Swappa with some guarantees.
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
@bobby janow I've got a bill brom google store, but im going back in my country in a few day and don't have enough time to "play" with warranty procedures
Btw I've made a Foto of "under display scratch" the best I could; for me it is out of mind that someone opened display on anthena line but who knows
Proday said:
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
Click to expand...
Click to collapse
There are two separate things being talked about. @Alekos said to go to https://store.google.com/repair and you might find out if it was refurbished or not (not necessarily). Should look similar the the following once you enter your IMEI in the site:
Click to expand...
Click to collapse
And then there is Official Google Pixel Update and Software Repair, which I suspect is what you're talking about didn't work for you, but please confirm. I know over the last two months, some others have occasionally checked Official Google Pixel Update and Software Repair and found that they hadn't updated it for the Pixel 6/Pro yet, so maybe that's still the case.
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Proday said:
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Click to expand...
Click to collapse
Thanks, are you using the OEM USB-C cable? At least half a dozen users in this section didn't have success getting their Pixel 6 Pro working using the factory image zip, but Official Google Pixel Update and Software Repair got their phone restored to stock and fixed their issue. It really seems to have been a lifesaver for some.
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Proday said:
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Click to expand...
Click to collapse
Ah! Hopefully, you'll have the solution soon.
So, I did all as @Alekos sad in another thread:
edit-- sorry, didn't realize you already posted separately. I commented to your post anyhow.
Did you figure this out yet? I would try wiping the phone, installing the latest build from the flash tool website (specifically this link: flash.android.com/back-to-public), on that page, edit the options for "Wipe" and "Flash all partitions". After it's done, run the Calibration tool (bottom of this page: pixelrepair.withgoogle.com/carrier_selection ) - this should work, if not my guess is there's a bigger issue.
Still same problem with fingerprint...now I'm certain that's the hardware problem; or screen is replaced or FP sensor is dead
Anyway, I want to thank you all 9ne more time, I've learned something new yesterday and today!!
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Click to expand...
Click to collapse
That message is so familiar to me and i'm frightening of it
For the last month I've been in possession of 3 (three!) p6p. The 1st one was received from my carrier and it burned out while updating to December software being only 2 weeks old, no sign of life, dead while charging etc.
Google shipped another one stating it is Pristine which means Like New condition. It came in a refurbished white box, much smaller than the original one and there was a tiny dent - almost like yours but located on top of the screen. What is the most important - I was getting that message "Enrollment was not complete..." Flashing at flash.android.com did not solve anything but was successful. Google support representative advised to get into safe mode, try to configure fingerprint again and it didn't work as well. Calibration tool was not offered as an option at all.
Now it's on the way back to google. The 3rd one I'm owning now is a new phone with no issues so far.
So my advice is to return your faulty phone to the seller if you are still able to. Getting a replacement from Google is tricky as you may get another pristine p6p with the same or other issues. Or you are lucky and you will get a good one but it's a lottery anyway. So it's up to you.
Good luck!
@asdor I was with seller right now, he brings me my money back...end of (sad) story There are still good people!