Hi,
i contacted support because of random reboots, which are not ROM related.
When asking for what to do, the support recommends me this:
Since you have manually flash your phone this will be automatically Out of Warranty once it gets to our service center. What we can do is to prevent or save your device from sending it for a repair. I would suggest to take advantage in doing a remote session and try to fix your device.
Click to expand...
Click to collapse
So ? Now im Out of Warranty because of using a custom ROM? I dont understand it. I thought Oneplus is fine when using a custom ROM. Anyone can explain?
Thanks
UPDATE FROM SUPPORT: Looks like everything OK when flashing custom OS on Oneplus devices:
I understand that there's a confusion regarding the warranty of the phone. I would just like to clarify to you that as long as there is no physical damage on the device, it will still be covered by our warranty. However, if a certain process like flashing an unofficial OS which triggers an issue in the hardware, it will actually cause the phone to fall out of warranty. But, again it will depend on the result of the investigation once the phone is sent for repair.
Click to expand...
Click to collapse
cl0g said:
Hi,
i contacted support because of random reboots, which are not ROM related.
When asking for what to do, the support recommends me this:
So ? Now im Out of Warranty because of using a custom ROM? I dont understand it. I thought Oneplus is fine when using a custom ROM. Anyone can explain?
Thanks
Click to expand...
Click to collapse
Reload the newest stock rom and see if it still does it. Then send in for repair?
Not sure how you'd know it wasn't the rom causing the problem?
Sent from my ONEPLUS A3003 using Tapatalk
iancjc said:
Reload the newest stock rom and see if it still does it. Then send in for repair?
Not sure how you'd know it wasn't the rom causing the problem?
Sent from my ONEPLUS A3003 using Tapatalk
Click to expand...
Click to collapse
Tried sultan los 14.1, 13, and OOS OB. Always got the same results.
cl0g said:
Tried sultan los 14.1, 13, and OOS OB. Always got the same results.
Click to expand...
Click to collapse
Then you send them the following,
Dear Oneplus Support,
Would you mind taking a ****ing look at your own site?
https://oneplusstore.in/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty
Thanx!
Puddi_Puddin said:
Then you send them the following,
Dear Oneplus Support,
Would you mind taking a ****ing look at your own site?
https://oneplusstore.in/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty
Thanx!
Click to expand...
Click to collapse
Already did.
Waiting for answer. Will update here.
cl0g said:
Hi,
i contacted support because of random reboots, which are not ROM related.
When asking for what to do, the support recommends me this:
So ? Now im Out of Warranty because of using a custom ROM? I dont understand it. I thought Oneplus is fine when using a custom ROM. Anyone can explain?
Thanks
Click to expand...
Click to collapse
Easy solution:
Flash the stock firmware and send it to the service center for warranty repair. Random reboots are a typical bug found in custom rom nightlies. I would refuse to repair it too Be smart and set it back to stock before sending it to the service center. You'll be fine And you'll have no trouble.
Flash stock Rom nd recovery and Relock bootloader then go Service centre...???
Update from Support, so everything looks fine now:
I understand that there's a confusion regarding the warranty of the phone. I would just like to clarify to you that as long as there is no physical damage on the device, it will still be covered by our warranty. However, if a certain process like flashing an unofficial OS which triggers an issue in the hardware, it will actually cause the phone to fall out of warranty. But, again it will depend on the result of the investigation once the phone is sent for repair.
Click to expand...
Click to collapse
cl0g said:
Update from Support, so everything looks fine now:
Click to expand...
Click to collapse
Makes sense, I highly doubt this has to do with flashing different roms and kernels.
cl0g said:
Update from Support, so everything looks fine now:
Click to expand...
Click to collapse
That sounds reasonable.
Related
When will 1.97 come out for us without Vodafone?
Try out Dutty's newest rom. V3.3
pauldgroot said:
Try out Dutty's newest rom. V3.3
Click to expand...
Click to collapse
Hi!
My friend flashed his iPod with a non apple firmware. But then he had to send it in for reparation, dont remember why but it was on warranty. They did not fix his iPod because he did not use official rom.
Is it the same here?
pking said:
Hi!
My friend flashed his iPod with a non apple firmware. But then he had to send it in for reparation, dont remember why but it was on warranty. They did not fix his iPod because he did not use official rom.
Is it the same here?
Click to expand...
Click to collapse
Yes you lose your warranty rights IF you can't get the original boot loader and ROM back on before you have to send it back.
AndyChecker said:
Yes you lose your warranty rights IF you can't get the original boot loader and ROM back on before you have to send it back.
Click to expand...
Click to collapse
So.. is it worth it?
x
Basicly its up to you.. If you are experienced in ROM flashing and know how to get your old firmware back than you really dont need to worry about it. But if you are not so experienced and dont want to risk than you will have to wait. But from what Ive seen its really worth it at least for me. Duttys last ROM is extremly fast and overall one of best if not best firmware arround
I wanted to ask if flashing the oneplus 3 community builds would void your accidental damage protection and warranty or not. Also if it needs unlocked bootloader, if so will unlocking erase your data.
loveymangal said:
I wanted to ask if flashing the oneplus 3 community builds would void your accidental damage protection and warranty or not. Also if it needs unlocked bootloader, if so will unlocking erase your data.
Click to expand...
Click to collapse
do not do it, 3.5.2 is bugged you will not be able to go back!
it is an official build so i hope there is no warranty problem cause i updated
ROOTDOT said:
do not do it, 3.5.2 is bugged you will not be able to go back!
it is an official build so i hope there is no warranty problem cause i updated
Click to expand...
Click to collapse
Even root wont void warranty !!
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
lummujaj said:
Even root wont void warranty !!
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yeah thanks even I just now asked oneplus guys if the device is not bricked then anything is fine rooting or custom rom.
lummujaj said:
Even root wont void warranty !!
Click to expand...
Click to collapse
i`m not sure if they even offer any warranty
ROOTDOT said:
i`m not sure if they even offer any warranty
Click to expand...
Click to collapse
They offer warranty but RMA takes a lot of time ...
But mos of the problems are software issues. A user is able to fix them.
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
i tried everything and it did not work.
some people got theirs bricked after trying to flash some rom found on forums
3.5.2 is not bugged at all. Just needs new firmware updates and a modified twrp which you can find on these forums before you install the new community build.
I'm on 3.5.2 and went back to orionos and then back to 3.5.2. It just requires more steps...
Hi guys,
I have a warranty repair booked in with aliexpress.
Just wondering if I need to return to stock ROM? The problem is that it charges slowly and the screen has some burn on it.
Mi flash doesn't detect the phone now that I've put custom ROM on so really struggling to install stock global rom on it.
Cheers,
Andy
andypa1 said:
Hi guys,
I have a warranty repair booked in with aliexpress.
Just wondering if I need to return to stock ROM? The problem is that it charges slowly and the screen has some burn on it.
Mi flash doesn't detect the phone now that I've put custom ROM on so really struggling to install stock global rom on it.
Cheers,
Andy
Click to expand...
Click to collapse
maybe this can help
https://forum.xda-developers.com/mate-7/help/remove-twrp-phone-repair-t3634992
XenSA said:
maybe this can help
https://forum.xda-developers.com/mate-7/help/remove-twrp-phone-repair-t3634992
Click to expand...
Click to collapse
thanks but isn't that for a huawei?
I need help on this too. Want to get back when MIUI 9 stable global comes out
Enjoy the official stock rom for g930t by samsung.
https://www.androidfilehost.com/?fid=11410932744536993065
Once you get into the binary 8, there is not way to going back the binary 4
BR
hq15955657 said:
Enjoy the official stock rom for g930t by samsung.
https://www.androidfilehost.com/?fid=11410932744536993065
BR
Click to expand...
Click to collapse
You might want to warn people that this breaks root and you are stuck there with no going back
Sent using some kind of device I modified
jrkruse said:
You might want to warn people that this breaks root and you are stuck there with no going back
Sent using some kind of device I modified
Click to expand...
Click to collapse
Thank you for telling that.
hq15955657 said:
Thank you for telling that.
Click to expand...
Click to collapse
jrkruse said:
You might want to warn people that this breaks root and you are stuck there with no going back
Click to expand...
Click to collapse
Looks like the U firmware is going this route too.
http://fota-cloud-dn.ospserver.net/firmware/XAA/SM-G930U/version.test.xml
Whats the difference between 4 and 8?
michel333alfa said:
Whats the difference between 4 and 8?
Click to expand...
Click to collapse
I am not the developer, Couldn't able to answer it in the technically way,
but for me, this is the updating from 4 to 8, from Nouga 7.0 to Oreo 8.0,
For me it does perform faster, UI looks cleaner.
BR
michel333alfa said:
Whats the difference between 4 and 8?
Click to expand...
Click to collapse
hq15955657 said:
I am not the developer, Couldn't able to answer it in the technically way,
but for me, this is the updating from 4 to 8, from Nouga 7.0 to Oreo 8.0,
For me it does perform faster, UI looks cleaner.
BR
Click to expand...
Click to collapse
You can update to Oreo without changing the bootloader version. Oreo has been out for a while and most carriers, except Sprint, upgraded to it while still using b4.
The bootloader is basically a security measure to prevent unauthorized use of the phone like modding or changing roms. B8 isn't rootable, so if that matters to you, don't update. For Sprint users on b5,6,7 this allows the Unlocked firmware to be installed again.
Most people will just see it as another update, but most of the XDA community see it as a gift for updated Sprint phones or avoid like the plague for others because of root and flexibility.
lvpre said:
You can update to Oreo without changing the bootloader version. Oreo has been out for a while and most carriers, except Sprint, upgraded to it while still using b4.
The bootloader is basically a security measure to prevent unauthorized use of the phone like modding or changing roms. B8 isn't rootable, so if that matters to you, don't update. For Sprint users on b5,6,7 this allows the Unlocked firmware to be installed again.
Most people will just see it as another update, but most of the XDA community see it as a gift for updated Sprint phones or avoid like the plague for others because of root and flexibility.
Click to expand...
Click to collapse
Thank you for the insight.
Where stock rom?
Who can say when the the binary 12 will be released?
My phone in binary 11 no fingerprint scanner work, hope it will be fixed in binary 12.
Friends (My A520W) I have a doubt because when I installed a Custom ROM Android 7 on the modem in Android 8 I'm going the IMEI?
There is some way to recover the IMEI in that Custom ROM
There is some way to work like this or it is impossible????'
Why is the IMEI broken?
your phone is dead. samsung will reject it.
offline store will ask you to throw your phone away.
but i, i will pay for your phone. us$10?
flakomix said:
Friends (My A520W) I have a doubt because when I installed a Custom ROM Android 7 on the modem in Android 8 I'm going the IMEI?
There is some way to recover the IMEI in that Custom ROM
There is some way to work like this or it is impossible????'
Why is the IMEI broken?
Click to expand...
Click to collapse
You need to flash android Nougat bootloader and modem. Those two versions need to be the same as the android version. There is a guide in the guides section that can help you. Also, you can't install earlier version of bootloader and modem if those are the newest versions right now. If that is the case, you can install an 8.1 custom ROM and it should be fine.
sheepkill15 said:
Stop talking bull****, trying to scam people this way.
Click to expand...
Click to collapse
u need to take holiday sir, seriously..
its getting funnier here.
since you are also a senior member here. u could see all posts i posted, right?
and... i face the same problem. but i solved this problem by my own.
do you think im serious want to buy his phone? hell no....
leo31 said:
u need to take holiday sir, seriously..
its getting funnier here.
since you are also a senior member here. u could see all posts i posted, right?
and... i face the same problem. but i solved this problem by my own.
do you think im serious want to buy his phone? hell no....
Click to expand...
Click to collapse
I see. I couldn't realize the irony... Looking back on that, I feel bad, please forgive me.
flakomix said:
Friends (My A520W) I have a doubt because when I installed a Custom ROM Android 7 on the modem in Android 8 I'm going the IMEI?
There is some way to recover the IMEI in that Custom ROM
There is some way to work like this or it is impossible????'
Why is the IMEI broken?
Click to expand...
Click to collapse
just flash whole nougat rom. and then flash oreo using odin.
it will solve the problem
But I could not because I have Bit5 in Oreo and I did not find a bit 5 in nougat. Can someone help me? A520W Baseband Version A520WVLU5CRJ3 Android Security pacht 1 Nov 2018