Contact details Disapears - OnePlus 3 Questions & Answers

Hi there, I have a OnePlus 3. Since a week my contacts list imported from outlook do not show anymore in my contact list. So in e.g. WhatsApp I only see phone numbers. If I add a new contact it shows at first but the next time I open up my phone the contact name is gone and I can only still see the number in e.g. dial history. I have tried virus scans, settings in outlook etc. Nothing helped.
Anyone has an idea what causes this problem and how to solve it? Thanks a lot in advance.

Related

Issues with Contacts

Hi,
I've 2 minor issues with the contact application.
At first I always had my contacts sorted by Last Name, First Name, but on the Desire I can't find an option to set this kind of sorting for all contacts stored on the phone.
And second I've stored all Birthdays within the contacts (birthday-field), but they aren't showing up in the calendar-application.
Any Ideas?
Calendar, no idea sorry...
As for sorting contacts Last name, First name
only way I've found is "Edit Contact" in people, then tap the name at the top where you edit the numbers... You then choose display as "Last Name, First Name"...
I've not found a global setting to do this as yet though... I guess I should read the manual!
I've noticed that any birthday you enter on the phone will not get updated to the online accout. I've no idea why that is. I haven't yet got an answer from HTC. In fact, my email seems to be completely ignored so I have to email them again.
You may also find that any new contact you enter on the phone, that you enter with a birthday, will either get deleted on the phone on the next sync, or never show up online.
I saw the setting for the display mode in the contact details, too.
But I don't think people want to configure all their contacts manually. Shouldn't be a problem for a smartphone to do it global.

Facebook contacts with numbers showing

Hey all,
Just received my Desire and loving it. My only issue so far is that even though I've selected in the People app only to display Google contacts there seems to still be Facebook contacts appearing, albeit only the ones who have entered phone numbers into their Facebook profile.
This causes duplicate entries for the same person in messaging apps (default and Handcent) and in the People app it seems to prefer to show the Facebook contact details rather than the Google ones.
Any ideas?
Thanks
Russ
I have exactly the same problem
are those the contacts that are LINKED to facebook contacts, but not actually facebook contacts?
oh, and you will get du0plicates appearing in third party apps. all that unticking them in people does is hide them in that app. the rest can still see them.
Yes, the linking has happened automatically, unfortunately it doesn't stop the contact showing up twice. For example, I have a friend Hailei, she has an entry in my google contacts with her phone number, this contact is linked to her facebook profile on which she has a fake contact number.
If I create an SMS and type in Hailei as the recipient I get presented with both the real number and her fake facebook number and there's no way to stop this happening. This happens with the standard Messaging app or with Handcent.
in the sms you will get that, yes.
like i said, just because you have hidden the facebook contacts in people, it does NOT hide them in any other application, as they are still downloaded to the phone.
the only way to get rid of the duplicates is to sing out of facebook for HTC sense. not ideal, but hopefuuly it'll get fixed later as it's not an ideal way for it to work.
this is far from ideal esp if numbers match sat tmobiles ie every time they send me a text it date it'd from a contact and my fiancee is then why they sending you texts and I have to show her to prove it. we need to pressure HTC on this to get a fix or at least the ability to delete them from the phones address book. also a side question if anyone knows a way to link the phone button to the people app so o get that come up instead it would be great ie remaping it or something
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Anybody know anyone with a Nexus One to confirm if this is an Android 2.1 issue or a HTC Sense on 2.1 issue?
It would be nice if you could import the facebook contacts one at a time into your phonebook, not just as a whole.
I was lucky and found out the whole facebook thing as soon as I started my phone, managed to delete my whole contacts, uncheck the facebook contact sync and start again. No more pointless numbers from people I would never want to phone anymore, but means I can't get pictures up for my contacts.
Handcent SMS now has an option to hide social network contacts, although I don't actually have access to that option, it's in the release notes for the latest version which I have but the option in Settings doesn't appear, I'm not alone on this so must be a bug, hopefully quickly fixed and that puts an end to my problems!
roakes said:
Anybody know anyone with a Nexus One to confirm if this is an Android 2.1 issue or a HTC Sense on 2.1 issue?
Click to expand...
Click to collapse
Syncing Facebook contacts into phonebook is actually a Sense function, i.e. part of the HTC's "People" program.
Yeah, agreed: this is an annoying issue... Just because I want to get Facebook photos for my contacts and their status update does not mean I want ALL their details of EVERY Facebook friend being stored on my phone as a contact.
Even more problematic is how Sense handles phone numbers... It will pull phone numbers from Facebook and (seemingly randomly) may overwrite your setting for their phone number.
Example:
For contact "Bob", you set his phone number as +447900000, however, Bob has his Facebook phone number set as 447900000 (notice how the + is missing, because Bob doesn't know that you need the + there and anyway, who cares, it's only Facebook!)
Well, when Sense syncs the phone numbers, it may very well overwrite Bob's correct phone number (with the + prefix) with his Facebook phone number (which you will be unable to successfully dial)... and there is no way to turn this off without disabling the whole Facebook syncing functionality...
Very annoying!
Yup couldn't agree more. I did a reset like 5 mins after starting the phone, just because I didn't want to see the facebook armada on the list. While yes I did aggree to friend requests from my students ... I don't want to have all 200 of them as contacts in the phone prog ...
[jon] said:
Yeah, agreed: this is an annoying issue... Just because I want to get Facebook photos for my contacts and their status update does not mean I want ALL their details of EVERY Facebook friend being stored on my phone as a contact.
Even more problematic is how Sense handles phone numbers... It will pull phone numbers from Facebook and (seemingly randomly) may overwrite your setting for their phone number.
Example:
For contact "Bob", you set his phone number as +447900000, however, Bob has his Facebook phone number set as 447900000 (notice how the + is missing, because Bob doesn't know that you need the + there and anyway, who cares, it's only Facebook!)
Well, when Sense syncs the phone numbers, it may very well overwrite Bob's correct phone number (with the + prefix) with his Facebook phone number (which you will be unable to successfully dial)... and there is no way to turn this off without disabling the whole Facebook syncing functionality...
Very annoying!
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Click to collapse
yes this is a massive problem for me. is there any solution?
callummc said:
yes this is a massive problem for me. is there any solution?
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Click to collapse
OK so this is what I did, but I have no idea whether it will work for you. I had a specific contact who I simply couldn't dial so I tried to find a solution.
NOTE: This does NOT solve the problem for all contacts, but read on and it may help...
First thing I did was go into my Google Contacts on my computer and deleted all the Facebook metadata in the "notes" section for each contact (as this was already pulled over from my HTC Hero tagging, and it seemed to have a different format.) << so if you are migrating from an older HTC Sense handset, then this may help you but WARNING: this will take a long time to do for each contact, and you will then need to re-associate every contact.
Next thing was to delete all the contact info off my device which you can do by going to Manage Applications > Contacts Storage and delete all the stored info.
Now go to sync settings and hit "Sync All" (or whatever it's called), or just wait and your phone will automatically re-download all of your contacts.
Now... some contacts will automatically get linked to their respective Facebook accounts and some will need to be set manually (I have no idea why they can't ALL be linked automatically, it seems kind of random...)
Anyway, what I have now found is that:
- Any contacts who were linked automatically: my settings override the Facebook settings
- Any contacts who were linked manually: Facebook settings override my settings
Either way, this is incredibly annoying and I think that HTC really do need to provide 2 extra options:
1. To not download ALL Facebook contacts, only to fetch additional attributes for existing contacts
and:
2. To give us greater control over what these attributes are (i.e. I do NOT want all of my contacts random/invalid phone numbers being imported to my device and cluttering everything up, just because I want their image & wall updates...)
I think you have to LINK the person.
I had the same, but when I LINKED the two 'names', it became one. I could choose which name I wanted to use, the Facebook name or the Google entry name.
You told in a previous post that the LINK was automatically done. This is not true. It only suggests, but you have to confirm by clicking the broken chain behind the name. Then it becomes a chain and the two entries becomes one.
I hoped this helps ya all.
I realised mine wasn't automatic, it was just already linked from when I had my Hero, I forgot it stores the link on your google contacts
Workaround:
Not ideal but fixes problematic phonnumber
When you have linked your gmail contact with fb account
Edit your gmail account and add any number as that persons phone.
Now you should see 2 numbers from that person.
Chosse that fake number as primary number.
Now edit gmail contact again and edit fake number with real one.
It will override fb number if it is in wrong format
Not ideal but at least you have proper number for that person
Using Sense 2.0 here.
Apart from the sms number suggestion thing (i can live with it, but is annoying...)
The real problem is that every facebook contact that has a phone number is synced without the + in the area code. This makes all contacts undialable!!! I checked that on facebook via browser the numbers are correct (they are without area code)!
We really need a solution for this problem, a solution that isn't disable facebook people sync (i want to keep photos etc.)

Exchage contacts don't show phone numbers

Hi,
I just got a Desire and have it connected to work exchange server via activesync. All my contacts imported OK and I can click on a contact and call them via the phone app. If I decide to long press and 'view contact', then 'edit contact', choose the exchange activesync one, no phone numbers are shown at all. I just have 'mobile' with no number. I enter a number there, click save, go back, and it's still not there. I've tried adding additional numbers like home, works, etc as well, but they are never shown.
Is this a bug or an I doing somthing stupid?
Thanks,
Paul
Spoke to htc support about this. The chap was most helpful, but we didn't find a solution. In the end I deleted the axchange account and added it back in, and voila! All the same contacts but with phone numbers this time. No idea why they didn't come across before...

[Q] Desire Contacts Disappearing

I have search this forum and the web and not found a solution... any help gratefully received....
I create a new contact on my Desire as a 'Google Contact' it can be anything someone I actually know or even a made up contact called 'Fred', I enter the details and save it and it shows up in the list of contacts. As soon as the phone syncs with the Google server the contact disappears off my phone and doesn't sync with the Google account.
I have seen other threads where Facebook or Skype is causing a problem, not here as they are not in use, but if I create the contact on the net using the Google contact manager BINGO they sync to my phone. I can't access the web everytime I want to add a new contact, can anyone help?
There is a bug (I think it's HTC Sense related) that means if you create a contact on the phone and add Birthday information the contact will be lost when the phone next synchronises with your Google account. Try adding the contact but not setting anything for the birthday, see if this solves the problem. Add birthday information through the contact manager in GMail for the moment.

motoblur/facebook contacts

"Facebook Account" widget, it’s incredibly useful, except it overwrites my contacts, for example.
I have a contact saved, with a mobile number, but my contact also has their number saved on their facebook profile.
So the number imported from facebook always begins with 44 and that’s the default (in the uk) and I can’t reply to any sms from these because it has to be either 07 or +44
I can’t delete the number imported from facebook or edit it, and it’s made itself the default number so if I want to text this contact, I have to start a new conversation every time.
Removing the Facebook Account widget solves this problem, but I don’t want to remove it, I just don’t want it to overwrite my phone numbers
is there any other way around this problem
I found this exact problem too, bit of a fatal bug if you ask me.
I didn't really find a solution per se. I just exported all my contacts from my old phone, then imported them into my google account.
Then in my phone book, most people were linked automatically (so they had the right number from my Google contacts). But all my facebook friends still have the wrong number (no leading 0 or +).
Hi
Why not just edit the contact after importing it? What i mean is, just click edit and then add the same phone number that you alreday obtained from facebook as the main mobile phone number for that contact and your problem should be solve no?!
Myself I have done this from my contacts and that works great and is quite a small amount of work, even more i dont really trust most facebook phonenumbers as many people just add some random number many times i experienced
Hope this helps....
you cant edit it once it's linked to facebook because the facebook number takes over
daiash said:
you cant edit it once it's linked to facebook because the facebook number takes over
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Click to collapse
Ok i start to see your point now actually, sorry, what you mean is that you cant make any other number than a facebook number the default number for a phone contact once it is linked. That is pretty stupid...

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