Camera Unable to focus after 4.+ update - OnePlus 3 Questions & Answers

At first I thought it just a bug which will be fixed in updates but I'm still facing the problem. Is anyone else facing this problem too?

anshmiester78900 said:
At first I thought it just a bug which will be fixed in updates but I'm still facing the problem. Is anyone else facing this problem too?
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Happens on all roms? If so hardware problem will need RMA

anshmiester78900 said:
At first I thought it just a bug which will be fixed in updates but I'm still facing the problem. Is anyone else facing this problem too?
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Hey bud use to face the same prob.. go app camera and delete data and cache.. it helped me.. may b could work for u too.. if not then its a hardware prob.. better send it to RMA.. cheers..

liam_davenport said:
Happens on all roms? If so hardware problem will need RMA
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freak_on said:
Hey bud use to face the same prob.. go app camera and delete data and cache.. it helped me.. may b could work for u too.. if not then its a hardware prob.. better send it to RMA.. cheers..
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Thanks for the input guys. I tried different ROMS and tried clearing data and cache of the camera app. It's not just witch the stock camera I'm facing this problem with 3rd party camera app also. Will give this phone for RMA today.

anshmiester78900 said:
Thanks for the input guys. I tried different ROMS and tried clearing data and cache of the camera app. It's not just witch the stock camera I'm facing this problem with 3rd party camera app also. Will give this phone for RMA today.
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Hi, I have the same problem. How is the rma going?

I'm also having the same issue. Any solutions so far?
I thought my camera had some dust inside or something that was preventing proper focus.

ss786 said:
I'm also having the same issue. Any solutions so far?
I thought my camera had some dust inside or something that was preventing proper focus.
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I went to the OnePlus service center and they replaced my camera within 15 minutes. Now the camera is working fine. Good service from OnePlus.

anshmiester78900 said:
I went to the OnePlus service center and they replaced my camera within 15 minutes. Now the camera is working fine. Good service from OnePlus.
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Thank you. I've just opened a support ticket. Let's see what happens.
Btw did you return your phone to stock before taking it in for camera replacement? I'm guessing that unlocking bootloader voids warranty.

ss786 said:
Thank you. I've just opened a support ticket. Let's see what happens.
Btw did you return your phone to stock before taking it in for camera replacement? I'm guessing that unlocking bootloader voids warranty.
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Nope, it's bootloader was unlocked though. They didn't ask anything about it.

ss786 said:
Thank you. I've just opened a support ticket. Let's see what happens.
Btw did you return your phone to stock before taking it in for camera replacement? I'm guessing that unlocking bootloader voids warranty.
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OnePlus itself has stated that unlocking the bootloader and rooting etc will not void warranty.
So don't worry even if you have custom ROMs.

Having same issues with focus on back camera. It happens on every rom (stable, beta, custom ROMs) Be honest I didn't try stable 3.xx version.
RMA is the only solution I think as this will be hw issue.

Related

D855 back camera is crashing all the time

Hi guys. My back camera has become pretty much unusable lately since most of the times it crashes any app using it. It must be a hardware issue since front camera is working fine. I tried clearing camera's app data etc like I saw in other posts online but it didn't work. I was thinking that this might have something to do with laser auto focus but I didn't find any way to disable it. Any ideas?
Sent from my LG-D855 using Tapatalk
i think it may be your Rom ... did u upgrade your Rom ?? becoz my camera work on Kiatakt 4.4.2 and when i upgrade to v6.0 then it crash ...
I have stock 6.0 too but I not sure whether the problems started when I upgraded to MM. Did anyone else get camera issues when they upgraded?
Sent from my LG-D855 using Tapatalk
You can try factory resetting your phone. I know it's a pain, but I've heard for some this fixes issues with the marshmallow update. It might be worth trying that first before you assume it's a hardware issue.
I have also camera problems after upgrade to MM. First with camera app crashes and now the back camera is not detected; when i open camera app, it opens front camera and its not possible to choose back camera. Also flash app doesn't work. I already sent my G3 twice for service repair but problem was not solved.. i will try to downgrade to 5.0 and if the problem persists, will send again phone for repair
zebreu said:
I have also camera problems after upgrade to MM. First with camera app crashes and now the back camera is not detected; when i open camera app, it opens front camera and its not possible to choose back camera. Also flash app doesn't work. I already sent my G3 twice for service repair but problem was not solved.. i will try to downgrade to 5.0 and if the problem persists, will send again phone for repair
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Hey man, did you solve the problem with the downgrade?
Chiri2230 said:
Hey man, did you solve the problem with the downgrade?
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Hi. I didn't downgraded... I sent it again to lg service repair again for the 3rd time. Waiting for the phone at 15 days.
Enviado do meu LG-V500 através de Tapatalk
Just received the phone. This time they put a new motherboard, so new imei and s/n. Let's see if it is solved now.. I hope
Enviado do meu LG-V500 através de Tapatalk
zebreu said:
Just received the phone. This time they put a new motherboard, so new imei and s/n. Let's see if it is solved now.. I hope
Enviado do meu LG-V500 através de Tapatalk
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I'm experiencing your same issue right now. Rear camera suddenly seems not to exist. Phone got no hurst, no strange mods or tweaks. Completely random. Please tell me if something changes in your case. Could you tell me how much did repair service cost?
edoardotavecchio said:
I'm experiencing your same issue right now. Rear camera suddenly seems not to exist. Phone got no hurst, no strange mods or tweaks. Completely random. Please tell me if something changes in your case. Could you tell me how much did repair service cost?
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My LG now is working well! I didn't pay nothing because warranty is still active... but a new motherboard is not cheap, i suppose

Weird behavior of touch when in settings

My phone is killing me... All of a sudden when I'm in the settings there is something like ghost touch that drags the screen down. It happens only in the settings! I can't even access to the developer options to activate touch feedback! In a couple days I'm gonna try to reset the phone but for me it's problem is absurd. I don't think that this happened to anyone other than me but do you have any suggestions?
GiulioG10 said:
My phone is killing me... All of a sudden when I'm in the settings there is something like ghost touch that drags the screen down. It happens only in the settings! I can't even access to the developer options to activate touch feedback! In a couple days I'm gonna try to reset the phone but for me it's problem is absurd. I don't think that this happened to anyone other than me but do you have any suggestions?
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Try using screen test app from Playstore to know that your touches are getting registered as you want to.
Sent from my Honor 8 pro using Tapatalk
Can you suggest me a good app? BTW I tried to lock the screen in portrait (reverse) using an app called set orientation in order to check what would happen. The screen continues to go down while it was supposed to go up instead if there were ghost touch in the bottom of the screen
GiulioG10 said:
Can you suggest me a good app? BTW I tried to lock the screen in portrait (reverse) using an app called set orientation in order to check what would happen. The screen continues to go down while it was supposed to go up instead if there were ghost touch in the bottom of the screen
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https://play.google.com/store/apps/details?id=cvnhan.android.screentouchtest
If even after resetting the phone, the problem persists. Service center is the destination.
Sent from my Honor 8 pro using Tapatalk
K.khiladi said:
https://play.google.com/store/apps/details?id=cvnhan.android.screentouchtest
If even after resetting the phone, the problem persists. Service center is the destination.
Sent from my Honor 8 pro using Tapatalk
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Most definitely. Tomorrow I'm gonna try to reset it and I'll let you know
GiulioG10 said:
Most definitely. Tomorrow I'm gonna try to reset it and I'll let you know
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Any updates on the problem?
adriansticoid said:
Any updates on the problem?
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The problem keeps happening, unfortunately I won't be home until Friday evening and until then I can't reset the phone because I don't have a wifi connection.
I hope that a factory reset will solve the issue but I was wondering if since this is most likely a software issue, I could flash the original firmware in case the soft reset isn't enough. I had several Sony phones before this one and I could do it without voiding the warranty and with a locked bootloader. Is it the same case for this one?
GiulioG10 said:
The problem keeps happening, unfortunately I won't be home until Friday evening and until then I can't reset the phone because I don't have a wifi connection.
I hope that a factory reset will solve the issue but I was wondering if since this is most likely a software issue, I could flash the original firmware in case the soft reset isn't enough. I had several Sony phones before this one and I could do it without voiding the warranty and with a locked bootloader. Is it the same case for this one?
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Yes. Warranty will only be void with unlocking the bootloader and misuse of the unit.
Maybe you can try to use a hair dryer to dry the phone!
Also a reboot comes in handy all the time!
Do check your charger too!
It used to happen with me on my old phone due to my sweaty hands! Fortunately this doesn't happen with me on my Honor!
Edit:Also check if you have Glove mode On in settings - smart assistance
bro just hand over to service center they will take care of your phone ,please don't do any hard things to phone
I did a factory reset and all seems to be working fine now. I hope it will last
GiulioG10 said:
I did a factory reset and all seems to be working fine now. I hope it will last
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But u have to find the main reson y it happened
venugopalu007 said:
But u have to find the main reson y it happened[/QUOT
Indeed, i assume it was a generic software issue. In case it comes back i will hand it over to service center
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GiulioG10 said:
venugopalu007 said:
But u have to find the main reson y it happened[/QUOT
Indeed, i assume it was a generic software issue. In case it comes back i will hand it over to service center
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Yes , better to bro before it becomes a fatal problem
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youtube app freezing issue while exit?

So i havent unlocked my bootloader yet.
And havent had any hardware or phone issues but with the youtube app when i tend to close it down the screen simply freezes and it takes a while to get back normal or a quick reboot helps.. Its actually everytime and doesnt happen elsewhere.. Not even in games.
Anybody facing the same problem or is it just me? I suspect cz of the new aspect ratio youtube is having problems properly rendering with the new screen though..
Let me know anyone with the same issue..
Edit : Problem solved turns out after getting youtube updated and then clearing cache it works normally now.
sid21 said:
So i havent unlocked my bootloader yet.
And havent had any hardware or phone issues but with the youtube app when i tend to close it down the screen simply freezes and it takes a while to get back normal or a quick reboot helps.. Its actually everytime and doesnt happen elsewhere.. Not even in games.
Anybody facing the same problem or is it just me? I suspect cz of the new aspect ratio youtube is having problems properly rendering with the new screen though..
Let me know anyone with the same issue..
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Hi
I don't have this issue..
Rajeev said:
Hi
I don't have this issue..
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Same, no problems for me. The app make me choose from 16:9 with 2 black bars or zoom to adapt the 18:9 screen ratio. 0 lag
I have the same problem!
SlimeSan said:
I have the same problem!
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Issue solved for me.. Cleared cache and data and issue resolved.. Try it once!
I am also facing same issue. anyone have idea it's hardware issue or software issue .
and how to resolve it.
7XX said:
I am also facing same issue. anyone have idea it's hardware issue or software issue .
and how to resolve it.
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Click to collapse
Update YouTube app, then clear cache (of the app) and reboot.

Oneplus 5T suddenly lagging

Hi, so i've been using the Oneplus 5T for a year and just recently it started having issues with lag, making the phone unusable. I tried installing different roms without success(Oxygen OS Open Beta 23, Lineage OS 16, and Oxygen OS 5.1.4) and i have no idea what is causing it. This issue began while i was on the OOS beta 23 and it wasn't rooted, it just started behaving that way suddenly i didn't drop it or anything, also the screen blinks and start doing weird things sometimes. Did anyone had this issue? And what can be causing it? Thanks
Link to a video of my problem: https://youtu.be/17LOiftTf8w
Found the issue. Apparently it's caused by google play services, if i clear the data of the app the phone works fine and as soon as i install something from the store it starts lagging again
I always have this issue after finishing a clean setup on oxygen os beta. One restart for me solves and never returns.
same here
https://forum.xda-developers.com/oneplus-5t/help/help-op5t-lagging-ang-static-screen-t3894594
freyrnygaard said:
I always have this issue after finishing a clean setup on oxygen os beta. One restart for me solves and never returns.
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Weird, i have this issue on every rom and restarting doesn't fix it, even the boot animation lags
gondia said:
same here
https://forum.xda-developers.com/oneplus-5t/help/help-op5t-lagging-ang-static-screen-t3894594
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Click to collapse
If you find a solution please let me know i ran out of ideas my fix with the play services stopped working, thanks
What the hell is that lag issue seriously ??
I was thinking to flash a custom kernel and ROM but would it solve the issue ?
And the issue is completely random as well.
I have the exact same issue. Starts when i download something from playstore, open camera after a while or transfer big files e.g transferring data through oneplus switch. I have tried everything i could and didnt help. Upgrades, downgrades, root, trimming storage, clearing cache etc. Nothing is helping. If anyone finds a solution please tell me too. Really frustrated ?
The problem occured on official ROM but it comes back even on Lineage OS 16 (official too).
Do you think it could be a hardware issue ? If not, how come this problem happens even when flashing an other ROM ?
meresis said:
The problem occured on official ROM but it comes back even on Lineage OS 16 (official too).
Do you think it could be a hardware issue ? If not, how come this problem happens even when flashing an other ROM ?
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when this problem starts to me on the first time I flash an asop and for 4 weeks the problem solved and after that, its happen again till now on the last beta the problem happened to me once or twice a day.
gondia said:
when this problem starts to me on the first time I flash an asop and for 4 weeks the problem solved and after that, its happen again till now on the last beta the problem happened to me once or twice a day.
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For me it lags all the time, the phone is unusuable. I can reboot, flash a new ROM ... nothing will solve it.
I had this problem for almost 3 weeks and no fix from Oneplus, so I will buy a new phone.
juanval1 said:
Weird, i have this issue on every rom and restarting doesn't fix it, even the boot animation lags
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I had the same issue 2 months ago, I tried everything to fix the problem even did hard reset using oneplus' official program and it didn't work.
I came to a conclusion that it's a hardware issue so I sent my phone to repair and one week later I got my phone back fixed.
I recommend you to do the same if you still have warranty, the whole process took only one week. The customer service is really good.
Same problem here, my phone lags like a hell. Running omnirom pie
EugenStanis said:
Same problem here, my phone lags like a hell. Running omnirom pie
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Is it like on the video that op posted?
Supersaan said:
Is it like on the video that op posted?
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Not that much. I mean i can use my phone normally, but sometimes it lags a lot (not like in video, but still)
EugenStanis said:
Not that much. I mean i can use my phone normally, but sometimes it lags a lot (not like in video, but still)
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Maybe try to reset your phone by using MsmDownloadTool, if that doesn't fix your problem then it must be a hardware issue.
Supersaan said:
Maybe try to reset your phone by using MsmDownloadTool, if that doesn't fix your problem then it must be a hardware issue.
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Yeah i have done that, did not help me.
adeelazmat said:
I have the exact same issue. Starts when i download something from playstore, open camera after a while or transfer big files e.g transferring data through oneplus switch. I have tried everything i could and didnt help. Upgrades, downgrades, root, trimming storage, clearing cache etc. Nothing is helping. If anyone finds a solution please tell me too. Really frustrated
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Yup also when you try to uninstall apps, i even tried running no gapps and that didn't help either
Supersaan said:
I had the same issue 2 months ago, I tried everything to fix the problem even did hard reset using oneplus' official program and it didn't work.
I came to a conclusion that it's a hardware issue so I sent my phone to repair and one week later I got my phone back fixed.
I recommend you to do the same if you still have warranty, the whole process took only one week. The customer service is really good.
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The problem is that (not only i lost the warranty) but i'm not from the USA and sending them the phone is kind of hard and expensive, to the point that i think buying a new phone is cheaper. I reached to support anyways but i'm still waiting for a response after 3 days. What did they change on your phone?
juanval1 said:
The problem is that (not only i lost the warranty) but i'm not from the USA and sending them the phone is kind of hard and expensive, to the point that i think buying a new phone is cheaper. I reached to support anyways but i'm still waiting for a response after 3 days. What did they change on your phone?
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I don't know what did they replace I didn't get any information about that. The screen is the same though they didn't change it, my guesses are either it's the motherboard or the motherboard to screen connector (it's called main flex I think, you can get on for about 3$)

Front Cam Not Working

For a few months ago, my M30's front camera doesn't work. Sometimes the rear camera works but when I switch to front, the app freezes and then I've got to close it. I tested front camera by dialling *#0*# but it says FAILED!!
Any solution anyone?
Azamsm said:
For a few months ago, my M30's front camera doesn't work. Sometimes the rear camera works but when I switch to front, the app freezes and then I've got to close it. I tested front camera by dialling *#0*# but it says FAILED!!
Any solution anyone?
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Click to collapse
Did it ever fall? Is the upper part of the phone broke3n or anything. This data line error is new to me.
Front camera not working
Same problem i am also facing since android 10 update. Tried flashing stock rom couple of times but didn't helped. Many users facing same problem after android 10 update. After factory reset sometime it is working for a first use and then again same problem. Currently My phone is on TWRP and on Turbo Rom.. by anyway i can change the camera version?
Vipul_dhari said:
Same problem i am also facing since android 10 update. Tried flashing stock rom couple of times but didn't helped. Many users facing same problem after android 10 update. After factory reset sometime it is working for a first use and then again same problem. Currently My phone is on TWRP and on Turbo Rom.. by anyway i can change the camera version?
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I checked just now, it works fine. I tried various angles. Everything works fine. As I asked, it may be due to some hardware trouble or something triggering it.
vdbhb59 said:
I checked just now, it works fine. I tried various angles. Everything works fine. As I asked, it may be due to some hardware trouble or something triggering it.
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I read on Samsung Community that a user with the same camera error had to go to service center and had the motherboard changed. I believe it IS a hardware issue
Azamsm said:
I read on Samsung Community that a user with the same camera error had to go to service center and had the motherboard changed. I believe it IS a hardware issue
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Click to collapse
Yup, does sound like hardware issue. Just FYI, Samsung current charges are exorbitant, and they in some countries FORMAT whole data even for smallest of things, irrespective of hardware or software issues (f***ing idiots). So, please beware of the 2 points.

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