What I basically need: I want to access recovery(or bootloader, I am not sure what its really called) to do a factory reset.
History of the problem: My little sister entered the pattern incorrectly too many times and now the phone is locked asking for gmail and password. Although I know it, but the phones wifi is disabled, so it says "wrong username or password" and hence I can not unlock it. I want to do a factory reset via the recovery but the phone is not going into it even though I press volume down + power(I also tried the volume up). USB debugging is off, and the device is not rooted... please help me, how can I get around this damn problem?
TDm3732 said:
I want to do a factory reset via the recovery but the phone is not going into it even though I press volume down + power(I also tried the volume up).
Click to expand...
Click to collapse
Power+vol down doesn't do anything (will not get you to bootloader) if the phone is on. This only works when the phone is powered off.
If power+vol up didn't go anything, it's probably because you didn't hold the buttons long enough. Hold power+vol up (and don't let go) until the screen goes dark (may take more than a minute in some conditions) meaning it is going to reboot. The moment the screen goes dark, let go of those buttons and only hold vol down. Don't let go, until the white bootloader screen appears. If you fail to get into bootloader (the phone just reboots, tried to go to OS) that means you didn't do the button combo correctly. Either you started pressing vol down too late, or let go too early. Just repeat the sequence until you get it right.
Thank you for replying
I said what you did, unfortunately it doesnt work
TDm3732 said:
Thank you for replying
I said what you did, unfortunately it doesnt work
Click to expand...
Click to collapse
What doesn't work? I outlined a few steps. Need more details. The basic reboot sequence (holding power+vol up) does it reboot the phone or not?
This is hard coded into the device. It works in any condition short of a brick. It even works when the phone is powered off. The only time I've seen it fail is if your vol button or power button is broken.
ok, here is how it goes;
I turn the phone off
I press the voldown + power, the phone turns on, I release none of them, everything goes very normally, when the phone is at the lock screen, there is a messege on the display saying "to restart the phone, continue holding the power button for 3 seconds" and it counts down to 2 and then 1, it stops at 1, everything else is normal(except the home and back buttons have been flashing-turning on and off-since the start of the process). now I continue on holding both buttons until the phone autolocks, and here it goes to eternity, nothing happens form here just flashing home and back buttons..
I did the same process for volup+power. I did several times, each taking more than one minute..
and all my buttons are working, I can assure you of that..
TDm3732 said:
I turn the phone off
Click to expand...
Click to collapse
How are you doing that?
redpoint73 said:
How are you doing that?
Click to expand...
Click to collapse
when the phone is on at the lock screen, I have to swipe up, which takes me to a screen asking me for google username and password, and when I press the power button there, it displays the cummon box with 4 options; turn off, restart, airplane mode, and kid mode.
if I press the power button before swiping up, it displays the messege "To restart, continue holding the power button for 3 seconds" it counts down and stops at 1, just as I described before
TDm3732 said:
when I press the power button there, it displays the cummon box with 4 options; turn off, restart, airplane mode, and kid mode.
Click to expand...
Click to collapse
Try picking restart. Then once the screen goes black, start holding (only) vol down. See if that gets you into bootloader.
redpoint73 said:
Try picking restart. Then once the screen goes black, start holding (only) vol down. See if that gets you into bootloader.
Click to expand...
Click to collapse
ohhhhhhhhhhhhhhh maaaaaan I would have kissed you if I could, thank youuuuuu. You are a life savior. It did go to the recovery mode. I really do not know how to repay you. Thank you very much
TDm3732 said:
ohhhhhhhhhhhhhhh maaaaaan I would have kissed you if I could, thank youuuuuu. You are a life savior. It did go to the recovery mode. I really do not know how to repay you.
Click to expand...
Click to collapse
lol. Your gratitude is enough.
Strange, I wonder why it didn't work when forcing a restart with button combo (power+ vol up). I don't think I've seen that issue you described, where the capacitive buttons are flashing.
Essentially, any time the phone reboots, if you hold vol down, it should go into bootloader. Or in the fully powered off condition, hold the vol down, and press and release power button (don't release vol down).
yeah, I read a tone about it and nothing worked. It seems my Htc is special
Related
Took my phone out of my jacket pocket earlier since I thought I could hear a weird buzzing noise every ~8seconds. Looked at my phone and can see it's stuck in a boot loop. I can't hold the power button to turn it off it gets as far as the HTC screen and then goes black. I've tried to get into recovery mode (just holding down the volume - button). It does work to get in there but I only have ~8 seconds before it goes black and reboots again, doesn't seem to be able to pic any of the different options in there though (with - or +)
This phone is stock O2 (EIRE) never been touched not even rooted. Anyone have seen these issues with HTC One X? :crying:
Is there any recommendations that I can do? (key combo) Hoping that when the battery dies it'll go away... doesn't feel to stable though!
I have an idea ...... turn it in for warranty right away
anything to try first?
Hi,
Try this:
Hold power button together with volume down simultaneously till the phone reboots. Still holding both buttons you should go to service menu. Then choose bootloader with using volume key down/up and when the bootloader is selected press once power button. You should go to bootloader menu, from which you select power off and press power menu.
Your phone should be power off.
Then try to press again power and volume down buttons till you gonna gain in service menu. From there you should find and select factory reset and press power button once.
Your phone should be resented and then just reboot.
If everything is correct your phone will be with everything reserved and also your data and settings will be gone, but at least will work. Then you should set again your settings and preferences.
Hope this could help to get your mobile working again.
Sent from my HTC One X using xda premium
jorjino2000 said:
Hi,
Try this:
Hold power button together with volume down simultaneously till the phone reboots. Still holding both buttons you should go to service menu. Then choose bootloader with using volume key down/up and when the bootloader is selected press once power button. You should go to bootloader menu, from which you select power off and press power menu.
Your phone should be power off.
Then try to press again power and volume down buttons till you gonna gain in service menu. From there you should find and select factory reset and press power button once.
Your phone should be resented and then just reboot.
If everything is correct your phone will be with everything reserved and also your data and settings will be gone, but at least will work. Then you should set again your settings and preferences.
Hope this could help to get your mobile working again.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Thanks dude, that almost worked... got a bit further after factory reset... went to the O2 splash logo and then back to beginning... actually tried it again before hitting reply, wanted to make sure that I actually had time to hit the factory reset before the phone rebooted (8seconds, less actually seems to be 2-3 seconds then a bit longer after...)
I've got a feeling the phone is/has overheated and resetting itself. I think it's rubbish you can't take the battery our of these!
Finally stopped rebooting, battery must be knackered. Will leave it for a while and then start a charge, think it's going into an O2 outlet Monday!
As soon as I started charging the phone booted up and back to loop...
Sorry mate ...like i said, warranty case
Hello there, I was installing Recovery using this, http://forum.xda-developers.com/showthread.php?t=1746682, I only went up to the first part of unrooting the phone where it asks me to connect my and install te recovery, my phone after the root did not want to turn on. I tried using the Volume +/- along with the home key, nothing, it just vibrates and nothing. I tried pulling out the battery and the same thing happened, no matter what I did, it vibrates and won't turn on. Also when I hook it up to the charger and try turning on it vibrates and it keeps vibrating in loops, around 2-3 sec apart. What is wrong with my phone? Please don't tell me it's a brick, I just got it yesterday ;p
infernel250 said:
Hello there, I was installing Recovery using this, http://forum.xda-developers.com/showthread.php?t=1746682, I only went up to the first part of unrooting the phone where it asks me to connect my and install te recovery, my phone after the root did not want to turn on. I tried using the Volume +/- along with the home key, nothing, it just vibrates and nothing. I tried pulling out the battery and the same thing happened, no matter what I did, it vibrates and won't turn on. Also when I hook it up to the charger and try turning on it vibrates and it keeps vibrating in loops, around 2-3 sec apart. What is wrong with my phone? Please don't tell me it's a brick, I just got it yesterday ;p
Click to expand...
Click to collapse
I think this kit is honestly the easiest way to brick your phone. There are simply too many options, most of them have no real use for this phone, and the free version never gets updated. Honestly think it's a bad move for people who are new to the game.
To get in download mode:
Start with the phone off.
Press and hold the home button and volume down button.
Press the power button until the phone vibrates.
Release the power button.
To get in recovery mode.
Start with the phone off.
Press and hold the home button and volume up button.
Press the power button until the phone vibrates.
Release the power button.
Release the volume up and home button when the blue text appears in the top left corner of the screen.
If these won't work, you are bricked. Time for JTAG.
I agree 100%. That kit seemed pretty helpful for some when this was still pretty new, but recently it seems there are more reports of failures (or worse) than successes. When you get this fixed I suggest reading all the stickies and then take it from there.
Good luck
Sent from my SGH-T999L using XDA Premium 4 mobile app
I just rooted and S-off my HTC via rumrunner.
No flash roms install or custom recovery installed.
I wanted to see if I still had CWM from my last root (I returned to stock via http://forum.xda-developers.com/showthread.php?t=2475216&highlight=s-on.
So I went into the bootloader or fastboot (I don't remember) and hit recovery. This did not send me to a CWM, but it appeared to be the stock version of recovery. The process took too long (I know impatient) so I turned it off via power button + volume down.
Now I come to you in need, my phone is constantly turning off/on only displaying the green htc text, no red text, then pausing for 8 seconds, then off again to black screen. The whole process lasts 12 seconds, and this had been going on for about 10-15 min atm.
Plugging it in, my computer does not have the time to recognize it with adb, or fastboot.
I cannot use the power button + volume down to go into bootloader, and pressing the power button does nothing.
Please help me.
So the problem still persists and I assume it's going to keep turning on and off for a while.
I'm just going to wait until the battery dies and see if it can charge and turn it back into bootloader. I'll report back on that.
On a side note in the case that this is bricked, anyone recommend any future phones out there better than the one with verizon? If not I'm probably just going to stick to this phone.
geeibara said:
So the problem still persists and I assume it's going to keep turning on and off for a while.
I'm just going to wait until the battery dies and see if it can charge and turn it back into bootloader. I'll report back on that.
On a side note in the case that this is bricked, anyone recommend any future phones out there better than the one with verizon? If not I'm probably just going to stick to this phone.
Click to expand...
Click to collapse
Hold down the volume down and power button at the same time, until the white hboot menu appears.
This may take a good 15 seconds or more, keep holding them down until the hboot menu appears.
Sounds like you aren't holding down long enough. If that doesn't work, try both volume up and down and power all at once.
Then when the screen goes black, let up on the up volume key, so that you enter fastboot via volume down and power.
Then you should be able to fastboot flash whatever you need to get back up and running again.
I wouldnt just let it keep looping until it dies though.
Probably won't damage anything but I doubt that it's real great for the device.
santod040 said:
Hold down the volume down and power button at the same time, until the white hboot menu appears.
This may take a good 15 seconds or more, keep holding them down until the hboot menu appears.
Sounds like you aren't holding down long enough. If that doesn't work, try both volume up and down and power all at once.
Then when the screen goes black, let up on the up volume key, so that you enter fastboot via volume down and power.
Then you should be able to fastboot flash whatever you need to get back up and running again.
I wouldnt just let it keep looping until it dies though.
Probably won't damage anything but I doubt that it's real great for the device.
Click to expand...
Click to collapse
So here's the update.
Screen is now black, meaning the boot up/down process has stopped.
I have tried these:
A. Hold down the volume down + power button for 20+ seconds.
B. Hold down the volume up + volume down + power button for 20+ seconds and let up on the volume up button when screen goes black.
These two methods results in a single boot up to green HTC text then black screen.
I suspect the device has lost most of its power. Tried it for a third time, the device is now unresponsive and remains at black screen.
Now I plugged the usb cable connected to the power adapter.
The device enters the aforementioned continuous boot loop.
I tried method A and B, and there are no results, the boot loop continues. Now the device returns to the low or no powered state.
Now the device is connected to the computer. The same happens as if it were connected to the power adapter.
Method A and B still do not work.
Results: holding down buttons longer do nothing for me. The device seems to have lost power, but when charged, immediately the device enters the boot loop state.
Note: when doing method A and B the trials were done when screen is on and when screen is off, still no results.
Now the screen is off and not connected to anything. The problem still persists.
ak074 said:
leave the phone charging for at least 10-15 min on the AC adapter. press and hold both vol buttons then press and hold power for 2+ minutes. after 2 minutes, let go of all buttons except volume down. success?
---------- Post added at 10:10 AM ---------- Previous post was at 09:40 AM ----------
actually doing that will destroy the battery. well maybe destroy is too strong of a word but it will damage it for sure. this is a very useful site for anything battery...
http://batteryuniversity.com/learn/article/how_to_prolong_lithium_based_batteries
Click to expand...
Click to collapse
I actually tried the 2+ minutes because I saw someone had success with another phone and they said they did it for 3 1/2 min. However it did not work.
Update: Welp, I gave up. I'm going to get my replacement soon and I'll be turning it into Verizon. Really it's not that bad of a loss since I just wiped the phone, only thing is I lost my screen protector and carbon skin
ak074 said:
have you tried to just let the phone bootloop while holding vol down?
Click to expand...
Click to collapse
Yep, nothing happened.
Bootlooped too!
Hello I have a HTC Thunderbolt that is S-ON Unlocked and unrooted with stock recovery that is in a bootloop that does now show on ADB or Fastboot. PLEASE HELP!!!!! I REALLY NEED IT!!
My LG Optimus G is stuck on the Android System Recovery screen. I can move up and down with the volume bar but I can select anything because you need to use the soft menu button and my screen is cracked there. Is there anyway to get around this? I've tried holding power and volume down to reset it but it just restarts and goes back to the recovery screen.
angelottia said:
My LG Optimus G is stuck on the Android System Recovery screen. I can move up and down with the volume bar but I can select anything because you need to use the soft menu button and my screen is cracked there. Is there anyway to get around this? I've tried holding power and volume down to reset it but it just restarts and goes back to the recovery screen.
Click to expand...
Click to collapse
The power button should be the select. Press up or down on the volume to navigate and press power when you are where you want it to be.
Is the recovery stock or CWM? The power button should work either way for the select. Hope this helps.
also if you are just trying to restart, try holding down only power for about 20-30 seconds, it should do a hard shut down, then when you press power to turn on again it should go to the system.
dopy25 said:
The power button should be the select. Press up or down on the volume to navigate and press power when you are where you want it to be.
Is the recovery stock or CWM? The power button should work either way for the select. Hope this helps.
also if you are just trying to restart, try holding down only power for about 20-30 seconds, it should do a hard shut down, then when you press power to turn on again it should go to the system.
Click to expand...
Click to collapse
I'm not sure if it's stock, it says Android Recovery System e3. It says to hit enter to choose an option but hitting the power button wouldn't select anything. I held down the power down and it shut off and isn't turning back on.
my lg optimus g turned off and now it wont come on or hold a charge
Well where do I start, I love this phone and I have not had a single issue with it until yesterday, took my phone off the charger in the am walked out the door , started my car went to make a phone call and my phone was off , tried to turn it on and to no avail, so i took the battery out of the phone (mind you this was quite an experience taking the back cover off) took care of that unhooked the battery let it sit for 5 minutes and it came back on like a charm , well as the day progressed my battery eventually died , so im thinking no biggie right? wrong tried to turn my phone on and nothing at all , just a solid red light which eventually cuts off but thats only when you put it on a charger and does nothing no blinking lights no power nothing. So ive been online following a bunch of different steps and the only thing i could do was put the phone into download mode when connected to a cpu but the cpu doesnt seem to see the device nor does it have power , im trying to fix this myself if possible, im really not trying to pay for a repalcement phone or wait 14 days to get another one so ill try as hard as i can here first and see if i can get some help.. PLEASE!!!! HELP!!!
angelottia said:
I'm not sure if it's stock, it says Android Recovery System e3. It says to hit enter to choose an option but hitting the power button wouldn't select anything. I held down the power down and it shut off and isn't turning back on.
Click to expand...
Click to collapse
Did the battery die? What happens when it is plugged in and you hold down the power? (to attempt to turn back on)
Hello everyone, my girlfriend is having an issue where her m8 won't turn on. We looked at it last night and put it on the charger (although we didn't expect it would be dead already) and then left it over night. Woke up this morning and it's still having the same issue. I tried doing both a hard reset and soft reset, just anything to get it out of this weird loop it's in. Everywhere I look for information on hard resetting it says you need to disable fastboot - something a little difficult to do if your phone won't turn on. Are there any other tricks or work arounds that maybe I'm overlooking? I'd prefer to stay away from 3rd party fixes if possible that will void the warranty as I don't want her phone to get rejected if we need to send it out for repair. The closest repair facility is a bit of a distance so I want to see if there is something we can do from home first.
Thanks!
Disabling the "fastboot" option isn't really necessary.
Although I'm not sure what "weird loop" means. If its actually doing a boot loop, and rebooting, then just hold vol down to enter bootloader.
Otherwise, if its just "stuck" on the boot screen, then hold power and vol up to force a reboot (hold for maybe 10 seconds or so); and the moment the screen goes dark, let go of vol down and start holding vol down and don't let go until you see bootloader.
redpoint73 said:
Disabling the "fastboot" option isn't really necessary.
Although I'm not sure what "weird loop" means. If its actually doing a boot loop, and rebooting, then just hold vol down to enter bootloader.
Otherwise, if its just "stuck" on the boot screen, then hold power and vol up to force a reboot (hold for maybe 10 seconds or so); and the moment the screen goes dark, let go of vol down and start holding vol down and don't let go until you see bootloader.
Click to expand...
Click to collapse
My apologies, my terminology may be incorrect.
The display is not turning on. Holding power + volume up or power + volume down do not get the screen to turn on.
The instructions I looked at all say disable fastbooting before trying to force boot or hard reset. So that was my confusion.
I really appreciate the help.
JoshOohAh said:
The display is not turning on. Holding power + volume up or power + volume down do not get the screen to turn on.
Click to expand...
Click to collapse
Any charging LED when charger connected? Any response from computer if you connect the phone?
Leave the phone on charger (wall charger, not connected to a computer) overnight, and try the button combos again (also, try just holding power down, no other buttons; in addition to the button combos you listed). Try this with the charger connected, as well as without.
Some folks have gotten their seemingly dead M8's to revive with apparently random combinations of button pressing (often holding the buttons for a long time, 1 to 2 minutes) charger plugged in, etc.
JoshOohAh said:
The instructions I looked at all say disable fastbooting before trying to force boot or hard reset. So that was my confusion.
Click to expand...
Click to collapse
The only reasons instruction say that, is that the phone either needs to be "real" power off, or a reboot in order for the button combo to go into bootloader (power + vol down) to work. When "fastboot" is selected in Power settings, it actually prevents a real power down (its actually just a sleep state). But if you reboot, it doesn't matter. A reboot is a reboot, it doesn't matter if "fastboot" is enabled. And Power + vol up is one way to force a reboot.
None of this matters, if the phone is not responding (screen not coming on) at all in the first place.
redpoint73 said:
Any charging LED when charger connected? Any response from computer if you connect the phone?
Leave the phone on charger (wall charger, not connected to a computer) overnight, and try the button combos again (also, try just holding power down, no other buttons; in addition to the button combos you listed). Try this with the charger connected, as well as without.
Some folks have gotten their seemingly dead M8's to revive with apparently random combinations of button pressing (often holding the buttons for a long time, 1 to 2 minutes) charger plugged in, etc.
The only reasons instruction say that, is that the phone either needs to be "real" power off, or a reboot in order for the button combo to go into bootloader (power + vol down) to work. When "fastboot" is selected in Power settings, it actually prevents a real power down (its actually just a sleep state). But if you reboot, it doesn't matter. A reboot is a reboot, it doesn't matter if "fastboot" is enabled. And Power + vol up is one way to force a reboot.
None of this matters, if the phone is not responding (screen not coming on) at all in the first place.
Click to expand...
Click to collapse
I did leave it on the wall charger last night and was playing with different combinations. I'm going to try plugging it into my computer when I get home. I'm not noticing any LEDs come on however which is what is making me think it's not a screen issue.
redpoint73 said:
None of this matters, if the phone is not responding (screen not coming on) at all in the first place.
Click to expand...
Click to collapse
JoshOohAh said:
I did leave it on the wall charger last night and was playing with different combinations. I'm going to try plugging it into my computer when I get home. I'm not noticing any LEDs come on however which is what is making me think it's not a screen issue.
Click to expand...
Click to collapse
I recall reading that someone got a similar issue sorted by hold Volume Up or Volume Down + Power button while holding the phone under a bright light(proximity sensor at the front needs to be directly under light).
There was similar threads/methods on the old HTC One(M7) too that apparently worked. Don't know if it's just coincidence or what Might be worth a shot.
Edit: Volume UP OR Volume down, not both at the same time
BerndM14 said:
I recall reading that someone got a similar issue sorted by hold Volume Up or Volume Down + Power button while holding the phone under a bright light(proximity sensor at the front needs to be directly under light).
There was similar threads/methods on the old HTC One(M7) too that apparently worked. Don't know if it's just coincidence or what Might be worth a shot.
Edit: Volume UP OR Volume down, not both at the same time
Click to expand...
Click to collapse
Seems goofy - but no luck! Thanks for the input though.
Any other suggestions?
JoshOohAh said:
Seems goofy - but no luck! Thanks for the input though.
Any other suggestions?
Click to expand...
Click to collapse
Have you tried holding Power and Vol Up button when the phone is pluged in?
Tri taking SD Card and SIM card out and start.
Have you tried another charger?