Moto Z Play crashed while update - Moto Z Play Questions & Answers

Yesterday i finally got the Android 7 update on my Moto Z Play. In Europe.
I put the phone on the charger before the update. When the update was halfway, it said : Fault.
After a few minutes the phone restarted his self and went to the start screen of moto, but nothing more. I have the idea that there is no more software on it. I can come in the boot but nothing more then that.
Does someone have a solution or the some problem?

Try flashing
Try flashing stock OS to the phone again if it can still boot into recovery.

dlinnik said:
Try flashing stock OS to the phone again if it can still boot into recovery.
Click to expand...
Click to collapse
Tried all that.. The phone is unlocked but i can't find the right stock firmware:
Addison retail 6.0.1. MPNS24. 104-44-16/19

Raven Flos said:
Tried all that.. The phone is unlocked but i can't find the right stock firmware:
Addison retail 6.0.1. MPNS24. 104-44-16/19
Click to expand...
Click to collapse
You should be able to find it here....
https://mirrors.lolinet.com/firmware/moto/addison/official/

Just found out that my partitions are ****ed.. So thanks for your help! I'll close this topic.

Raven Flos said:
Just found out that my partitions are ****ed.. So thanks for your help! I'll close this topic.
Click to expand...
Click to collapse
Same thing happened to my Vzw Maxx.
Had a HAB error in bootloader, a partition crash sort of.
They warranted it with 4 refurbished phones.
All these did not work various reasons. The last had no camera.
Called customer retention and they gave me the Play out of contract and no extra fees

Related

Nexus 5x stuck at google screen [Potentially Hard-bricked]

*** The issue is resolved!!! Thanks to xda, the solution is provided in the link in the comments.***
Couple of days ago I got this OTA notification that Android 7.1 preview is available for update. As my phone is rooted I started the manual update procedure. After the flashing was finished, I restarted the phone and then I saw it was stuck at the Google screen. Just stuck, no response. Seemed unusual to me.
Let me tell you that I have been modding my Nexus 5 for about two years. I am familiar with most of the tweaks that can be done to a Nexus device. Nexus 5 served me amazingly. I bought Nexus 5x 3 months ago.
So, after it was stuck I restarted. Still stuck. I will tell you step by step what I did then:
1. Flashed the OS 7.1 again (I dunno why, the flash.all script doesn't work for me, so I always do that manually) - result is the same.
2. Last October update (NBD90W) was available in the folder so I flashed that - same result.
3. I downloaded the previous one (NRD90S) and flashed that - same result.
4. I locked the phone and unlocked again to erase everything (not sure if that's a good idea), then flashed the OS again - same result.
5. Then I tried LGUP and the tot files to give it the factory version. LGUP detects the phone, started installing. When the installation is finished and the phone restarted - same result.
6. Now that I gave it the factory version the phone got locked!
7. I searched google for hours but couldn't find a way to unlock it as the OS is not booting and I cannot turn USB debugging on!
8. Then I tried the default recovery mode (Android recovery, from the recovery screen Power + volume up) as it doesn't require unlocking the device. Wiped the cache and restarted - same result.
9. My phone is detected by the pc and ADB. So, I wiped everything and tried ADB sideload and get this error E: footer is wrong
10. I tried Nexus root toolkit. It detects the phone in fastboot mode, then restarts it and then it again is stuck on the Google screen.
I am extremely depressed!
I am from Bangladesh and there is no authorized LG servicing center here. So, I can't ask for their help.
All that I did over the past two years was the awesome threads of xdadevelopers. So, a big thumbs up for you guys . :good:
I learnt from the web that phone can be hard bricked if a wrong bootloader is flashed. That's impossible for me as I always remove the factory image extracted files after flashing is done from the ADB>platform-tools folder.
Now, is the phone hard-bricked? If it is, what to do with it? Will replacing the motherboard get my phone back? Any kind of suggestion will be very much appreciated.
Bummer. This sounds a lot like what I just posted here: http://forum.xda-developers.com/nexus-5x/help/req-help-bootloop-7-1-1-beta-ota-enter-t3486957
I really hope someone has an idea how to fix this...
Like DC_Knight said, please try the TOT method given here. Hope it works.
http://forum.xda-developers.com/nexus-5x/help/tutorial-how-unbricked-nexus-5x-16gb-t3481766
what is your model H790 or H791
16 or 32 GB?
DC_Knight said:
Bummer. This sounds a lot like what I just posted here: http://forum.xda-developers.com/nexus-5x/help/req-help-bootloop-7-1-1-beta-ota-enter-t3486957
I really hope someone has an idea how to fix this...
Click to expand...
Click to collapse
Well, I don't get bootloops, my phone is just stuck at the Google screen and I can enter recovery mode (lying Android with red exclamation mark), from there I can enter Android recovery mode, where ADB sideload is available.
harihacker said:
Like DC_Knight said, please try the TOT method given here. Hope it works.
http://forum.xda-developers.com/nexus-5x/help/tutorial-how-unbricked-nexus-5x-16gb-t3481766
Click to expand...
Click to collapse
Like I mentioned in point 5, I did exactly that as mentioned in this link.
Duckscreen said:
what is your model H790 or H791
16 or 32 GB?
Click to expand...
Click to collapse
It's H791, 32 GB.
There is no more reply
I need to know one thing. Will replacing the motherboard fix the phone? Anyone??
jadu45 said:
There is no more reply
I need to know one thing. Will replacing the motherboard fix the phone? Anyone??
Click to expand...
Click to collapse
How about trying to get a replacement if you're still within the 1 year warranty?
Sent from my Nexus 5X using Tapatalk
EeZeEpEe said:
How about trying to get a replacement if you're still within the 1 year warranty?
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
"I am from Bangladesh and there is no authorized LG dealer/servicing center here. So, I can't ask for their help."
I'm on my own...
jadu45 said:
"I am from Bangladesh and there is no authorized LG dealer/servicing center here. So, I can't ask for their help."
I'm on my own...
Click to expand...
Click to collapse
Ah my bad. TL;DR on my end.
Sent from my Nexus 5X using Tapatalk
Please say something about replacing the motherboard. It's very very pricey, so I want to be sure -_-
sounds like its hardware problem, contact seller to replace it. if not going to happen, then buy a new phone from a company that does have a dealer in your country to warrant. aside of camera, the specs of other phones at this price range are better
That thought is also roaming around my head, still Nexus is Nexus!
What's the price going for the 5X over there? It's as low as $280 here in the US which is easy better then it's original.
Sent from my Nexus 5X using Tapatalk
Try the tutorial here. It's little bit different from the original thread ,
as @bardhi92 said, THE MAIN DIFFERENCE HERE IS THAT AFTER I FLASHED THE .TOT FILE, I BOOTED MY PHONE INTO BOOTLOADER AND DID AN ADB SIDELOAD OF THIS OTA.ZIP
Well, for my case, eventually I successfully bring my N5X alive. The tricky part is to enter Android System Recovery (hold Power + Volume Up) after flashing TOT.
questionquince said:
Try the tutorial here. It's little bit different from the original thread ,
as @bardhi92 said, THE MAIN DIFFERENCE HERE IS THAT AFTER I FLASHED THE .TOT FILE, I BOOTED MY PHONE INTO BOOTLOADER AND DID AN ADB SIDELOAD OF THIS OTA.ZIP
Well, for my case, eventually I successfully bring my N5X alive. The tricky part is to enter Android System Recovery (hold Power + Volume Up) after flashing TOT.
Click to expand...
Click to collapse
Thanks for this, it looks interesting and I definitely didn't try that. I'm at office right now, I'll let you know after trying this.
harihacker said:
Like DC_Knight said, please try the TOT method given here. Hope it works.
http://forum.xda-developers.com/nexus-5x/help/tutorial-how-unbricked-nexus-5x-16gb-t3481766
Click to expand...
Click to collapse
There was a difference in the method here and I didn't realize that before; as it was written at the bottom. Sorry about that. I'll try this method and let you know. Thanks!
jadu45 said:
There was a difference in the method here and I didn't realize that before; as it was written at the bottom. Sorry about that. I'll try this method and let you know. Thanks!
Click to expand...
Click to collapse
Goodluck, and let us know the result.. :fingers-crossed:
A warranty is a warranty, it doesn't matter what country you're in or where the repair place is. People in Canada send stuff to the USA for warranty issues all the time. I'd get on the phone with LG until I heard what I wanted, but I'm a stubborn old goat lol.
ShishkaBerry said:
A warranty is a warranty, it doesn't matter what country you're in or where the repair place is. People in Canada send stuff to the USA for warranty issues all the time. I'd get on the phone with LG until I heard what I wanted, but I'm a stubborn old goat lol.
Click to expand...
Click to collapse
Well, there is no authorized dealer here; I had to buy it from a local shop. So, there is no warranty!
harihacker said:
Like DC_Knight said, please try the TOT method given here. Hope it works.
http://forum.xda-developers.com/nexus-5x/help/tutorial-how-unbricked-nexus-5x-16gb-t3481766
Click to expand...
Click to collapse
questionquince said:
Try the tutorial here. It's little bit different from the original thread ,
as @bardhi92 said, THE MAIN DIFFERENCE HERE IS THAT AFTER I FLASHED THE .TOT FILE, I BOOTED MY PHONE INTO BOOTLOADER AND DID AN ADB SIDELOAD OF THIS OTA.ZIP
Well, for my case, eventually I successfully bring my N5X alive. The tricky part is to enter Android System Recovery (hold Power + Volume Up) after flashing TOT.
Click to expand...
Click to collapse
Both of you provided me the link. I don't know who you are, but I if I find you you guys are going to have a treat for sure. I literally cried when I got my phone back. Thank you guys. Thanks xda!

HTC One M9 abort the update to android 7

Hi, my name is Lenard, and my problem is the followed:
A few months ago i rooted my M9 with HTC Dev, installing a custom recovery, I used also the Xposed framework, but nothing else more.
After a day i noticed that Snapchat doesn't work. So i prefer to took that step back because i use it ...
I took the ruu 3.35.161.12 for my phone with a branding. Put it on the SD card and do all how it should be. Bootloader relocked, stock firmware. It works, but the update to android 7 comes yesterday ... and i download it. My phone restarts and install it. But on 25 % the phone says "Nope", the red triangle and an exclamation mark comes.
Can someone help me ?
Sorry my English is not the pretty best !
Thanks in Advance !
xXniedercraftXx said:
Hi, my name is Lenard, and my problem is the followed:
A few months ago i rooted my M9 with HTC Dev, installing a custom recovery, I used also the Xposed framework, but nothing else.
After a day i noticed that Snapchat doesn't work. So i prefer to took that step back because i use it ...
I took the ruu 3.35.161.12 for my phone with a branding. Put it on the SD card and do all how it should be. Bootloader relocked, stock firmware. It works, but the update to android 7 comes yesterday ... and i download it. My phone restarts and install it. But on 25 % the phone says "Nope", the red triangle and an exclamation mark comes.
Can someone help me ?
Sorry my English is not the pretty best !
Thanks in Advance !
Click to expand...
Click to collapse
Likely not cancelled. TMobile is working on it, and probably other carriers.,
michaelbsheldon said:
Likely not cancelled. TMobile is working on it, and probably other carriers.,
Click to expand...
Click to collapse
Yes i know, but i think that the problem is not the update software, i think the problem is my M9. I serach for a way to install the stock ROM with android 7 and use snapchat.
xXniedercraftXx said:
Yes i know, but i think that the problem is not the update software, i think the problem is my M9. I serach for a way to install the stock ROM with android 7 and use snapchat.
Click to expand...
Click to collapse
Now downloading:
http://www.androidpolice.com/2017/03/21/t-mobile-variant-htc-one-m9-starts-receiving-nougat/
Other carriers will take their sweet time, but this is the beginning in the U.S. Is already out in Europe and some other parts of the world.
michaelbsheldon said:
Now downloading:
http://www.androidpolice.com/2017/03/21/t-mobile-variant-htc-one-m9-starts-receiving-nougat/
Other carriers will take their sweet time, but this is the beginning in the U.S. Is already out in Europe and some other parts of the world.
Click to expand...
Click to collapse
The Update is always there, but the install process canceled until 25%. But there was something very strange...
A friend has also a M9, and i ask him if he could do the update on his phone to check if it works. He did not do anything with his M9, not rooted, and not set S-off. Nothing. And the Update fails too. So... The problem can be the update, not my M9...

[G930U] Official Stock Firmware Android 8 OREO for Unlocked S7 (G930UUEU4CRG2)

Here is Stock Oreo directly from Samsung for the Samsung Galaxy S7 Unlocked Varient via Odin.
AP_G930UUEU4CRG2_CL13710148_QB18808851_REV02_user_ low_ship_MULTI_CERT_meta.tar.md5
BL_G930UUEU4CRG2_CL13710148_QB18808851_REV02_user_ low_ship_MULTI_CERT.tar.md5
CP_G930UUEU4CRG2_CP10090194_CL13710148_QB18808851_ REV02_user_low_ship_MULTI_CERT.tar.md5
CSC_OYM_G930UOYM4CRG2_CL13710148_QB18808851_REV02_ user_low_ship_MULTI_CERT.tar.md5
HOME_CSC_OYM_G930UOYM4CRG2_CL13710148_QB18808851_R EV02_user_low_ship_MULTI_CERT.tar.md5
Link: https://drive.google.com/open?id=1JDcHy6M7rmdoPsXM62Q3KNaoZ6DlAZb5
Don't forget to factory reset and clear the caches via Recovery after you flash.
Enjoy!
Phone performance after oreo rom update
Please share your experiences of s7 after updating to android oreo through this rom.
mjbajwa said:
Please share your experiences of s7 after updating to android oreo through this rom.
Click to expand...
Click to collapse
Zero problems. Zero bloatware. Volte and wifi calling works.
aarongotgame said:
Zero problems. Zero bloatware. Volte and wifi calling works.
Click to expand...
Click to collapse
How about the battery drain issue that affected the S7 on some networks since the 2nd Oreo update last month?
See this thread on the samsung forum: https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Cell-Standby-Android-System-Google-Play-Services-battery-drain/td-p/547434/page/59
Robotson said:
How about the battery drain issue that affected the S7 on some networks since the 2nd Oreo update last month?
See this thread on the samsung forum: https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Cell-Standby-Android-System-Google-Play-Services-battery-drain/td-p/547434/page/59
Click to expand...
Click to collapse
Not sure, I just charge my phone when needed. I've never had an update or ota notification. I flashed this rom thirty minutes after it was officially released and I've been using it ever since with no problems. I'm still on CRG2 and I don't see this second Oreo update for the 930u
aarongotgame said:
Not sure, I just charge my phone when needed. I've never had an update or ota notification. I flashed this rom thirty minutes after it was officially released and I've been using it ever since with no problems. I'm still on CRG2 and I don't see this second Oreo update for the 930u
Click to expand...
Click to collapse
Oh right ok. So when was this ROM released by Samsung?
Robotson said:
Oh right ok. So when was this ROM released by Samsung?
Click to expand...
Click to collapse
The same day I uploaded it to xda
I bought a Galaxy S7 from this scammer on craigslist. It won't boot and was showing "an error has occurred while updating the device software". I did volume down+power+home buttons and it comes back to recovery mode. I selected factory reset and few other options, I just get "failed to mount /system (Invalid argument )" message. Can someone please help resolve this issue? I believe I need to flash with factory image but I don't know the history of this phone. I'd really appreciate some help.
Thanks.
kimbhoot said:
I bought a Galaxy S7 from this scammer on craigslist. It won't boot and was showing "an error has occurred while updating the device software". I did volume down+power+home buttons and it comes back to recovery mode. I selected factory reset and few other options, I just get "failed to mount /system (Invalid argument )" message. Can someone please help resolve this issue? I believe I need to flash with factory image but I don't know the history of this phone. I'd really appreciate some help.
Thanks.
Click to expand...
Click to collapse
Go to download mode and try to reinstall the firmware if you can
kimbhoot said:
I bought a Galaxy S7 from this scammer on craigslist. It won't boot and was showing "an error has occurred while updating the device software". I did volume down+power+home buttons and it comes back to recovery mode. I selected factory reset and few other options, I just get "failed to mount /system (Invalid argument )" message. Can someone please help resolve this issue? I believe I need to flash with factory image but I don't know the history of this phone. I'd really appreciate some help.
Thanks.
Click to expand...
Click to collapse
Just flash s7 firmware. Nougat or Oreo will work. None of that other stuff matters.
can you flash this by twrp ??
Does it work for G930V and G930
Does it work for G930V and G930
freecore.minecraft said:
Does it work for G930V and G930
Click to expand...
Click to collapse
This is the unlocked 930u firmware. 930v is Verizon. Flash it and find out. The 930 is the phone itself. Not quite sure what you mean by the 930. Thinking maybe u mean 935v which is the s7 edge
aarongotgame said:
This is the unlocked 930u firmware. 930v is Verizon. Flash it and find out. The 930 is the phone itself. Not quite sure what you mean by the 930. Thinking maybe u mean 935v which is the s7 edge
Click to expand...
Click to collapse
It says theyre unlocked, and I can install a 930u custom rom if it works?
freecore.minecraft said:
It says theyre unlocked, and I can install a 930u custom rom if it works?
Click to expand...
Click to collapse
Yes
Secure Folder
Secure Folder, Samsung Health will work on this firmware?
r.prvnraj said:
Secure Folder, Samsung Health will work on this firmware?
Click to expand...
Click to collapse
Why wouldn't it? This is official Samsung firmware
aarongotgame said:
Just flash s7 firmware. Nougat or Oreo will work. None of that other stuff matters.
Click to expand...
Click to collapse
Thanks for your response. I found some video that explains how to bypass google lock (FRP Bypass). I had to load a combination firmware that allowed me to change the setting and enable developer mode. after that, I loaded firmware for this phone but it's in a reboot cycle. phone boots up fully, welcome screen, I start setting up the phone and BAM.. it reboots and that viscous cycle repeats.
Please advise.
kimbhoot said:
Thanks for your response. I found some video that explains how to bypass google lock (FRP Bypass). I had to load a combination firmware that allowed me to change the setting and enable developer mode. after that, I loaded firmware for this phone but it's in a reboot cycle. phone boots up fully, welcome screen, I start setting up the phone and BAM.. it reboots and that viscous cycle repeats.
Please advise.
Click to expand...
Click to collapse
Might need to attempt a reflash. Before that go into recovery and wipe n clear caches then do a factory reset
aarongotgame said:
This is the unlocked 930u firmware. 930v is Verizon. Flash it and find out. The 930 is the phone itself. Not quite sure what you mean by the 930. Thinking maybe u mean 935v which is the s7 edge
Click to expand...
Click to collapse
Can unlock 930u edition 930 T-Mobile ?

XT1789-01 cannot load the android system. Your device is corrupt.

Hi lads a friend of mine just gave me MOTO Z2 FORCE XT1789-01 and it doesn't turn on. For the first time it showed me a screen with 'Cannot load the android system" and after I installed the latest official firmware it shows me 'your device is corrupted' I know there is no way to unlock bootloader but perhaps anyone knows what to do?
*Bump*.
I know it's an old post but I'm having the same issue. Anyone got a fix?
JakersAK said:
*Bump*.
I know it's an old post but I'm having the same issue. Anyone got a fix?
Click to expand...
Click to collapse
No one replies here. Whole z2 force xda is inactive. Don't know what happened.
Hasan Khurshid said:
No one replies here. Whole z2 force xda is inactive. Don't know what happened.
Click to expand...
Click to collapse
Well a third of us are probably stuck in bootloops. The other 2 thirds either have dead batteries or the screen is peeling off ?
well you three are lucky, mine was dead after reboot, no screen at all,
I bought one used xt1789 last Sunday, and currently using xt1635
mine old xt1789 was rooted and shown corrupted before, did you all tried to flash original firmware before?
I got -05 and 06 variant, was recused by flashing official (same channel) firmware

Z2Play Pie->Oreo Downgrade possible?

Is this even possible to do? I am in the soak test for Pie and ever since the first soak test that came down the line from Motorola, it broke the phone's ability to rotate. I tried to file a bug report on the issue with Motorola and never found where you would even post, I tried again a few weeks ago but never heard back from Motorola.
Is there any way to go back to Oreo on the device? I tried a handful of apps that show the output of the various sensors in a phone and the ones would be responsible for rotation, aren't even detected. I had rotation right up until the phone rebooted and started upgrading to Pie. I have also done a factory reset on the phone and rotation still doesn't work.
Thanks!
I've already tried to downgrade "inside" Oreo only, and had a lot of problems with it. So I doubt...
acrufox said:
Is this even possible to do? I am in the soak test for Pie and ever since the first soak test that came down the line from Motorola, it broke the phone's ability to rotate. I tried to file a bug report on the issue with Motorola and never found where you would even post, I tried again a few weeks ago but never heard back from Motorola.
Is there any way to go back to Oreo on the device? I tried a handful of apps that show the output of the various sensors in a phone and the ones would be responsible for rotation, aren't even detected. I had rotation right up until the phone rebooted and started upgrading to Pie. I have also done a factory reset on the phone and rotation still doesn't work.
Thanks!
Click to expand...
Click to collapse
You could flash the Oreo firmware, needs unlocked bootloader though.
kggy said:
You could flash the Oreo firmware, needs unlocked bootloader though.
Click to expand...
Click to collapse
So you just mean unlock the bootloader before downgrading to a stock oreo retail image? Also, don't I have to make a backup of the EFS / IMEI before downgrading?
That is what I did basically AFTER CAREFULL CONSIDERATION AND RESEARCH. BUT IT IS YOUR PHONE IF YOU DON'T FEEL COMFORTABEL MESSING AROUND JUST TAKE IT TO A SERVICE! For more check out this XDA post. I usually downloaded firmware from here.
If it worked in my case, does not mean it is going to work for you as well! I AM NOT RESPONSIBLE IF YOU BRICK YOUR PHONE!
Take care, all the best!
kggy said:
That is what I did basically AFTER CAREFULL CONSIDERATION AND RESEARCH. BUT IT IS YOUR PHONE IF YOU DON'T FEEL COMFORTABEL MESSING AROUND JUST TAKE IT TO A SERVICE! For more check out this XDA post. I usually downloaded firmware from here.
If it worked in my case, does not mean it is going to work for you as well! I AM NOT RESPONSIBLE IF YOU BRICK YOUR PHONE!
Take care, all the best!
Click to expand...
Click to collapse
Which one of these device names applies to my Z2? I have a XT1710-01.
I have a Z3 play now, and I'd like to sell my Z2 off but I probably won't get much for it with broken rotation. I feel more than comfortable doing this as it is the only way to get the phone fully functional again. If I brick the phone, I won't be out much. I even tried selling my Z2 to friends but as soon as I said rotation didn't work, they did a hard pass .
Thank you for the help!
USA, try retus.
kggy said:
USA, try retus.
Click to expand...
Click to collapse
I unlocked the bootloader and flashing the last image available for Oreo and I just got a bunch of preflash validation fails and I had to flash back to Pie to get the phone working again, I guess downgrading from 9 is not possible?
acrufox said:
I unlocked the bootloader and flashing the last image available for Oreo and I just got a bunch of preflash validation fails and I had to flash back to Pie to get the phone working again, I guess downgrading from 9 is not possible?
Click to expand...
Click to collapse
That might be the case, I never flashed from Pie, I always had Oreo before I flashed another oreo.

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