Develop Bugs

Desire Mail App Eats Disk Space

I was begining to think that i was the only one suffering from this problem - obviously not as it appears there are plenty of others on other forums are having similar problems - it was suggested that this is best place for the answer - please someone help as i'm pulling out what little hair i've got left!
The Desire keeps telling me that i'm running low on internal storage space - the phone is "clean" as it was delivered - in other words there isn't any other apps been loaded.
I go to manage applications and discover that the HTC Mail application says it has 75mb in data - This cannot be right - but i go to my inbox to find i have 15 headers there each with a 100k limit.
I delete them from the inbox, go to the Trash folder and delete them from there too so they are deleted from phone.
I then go back to the Mail App and it tells me i have 76mb in data
As i continue to receive email the amount of data keeps rising.
I've spoken to VF - they tell me to do a factory reset - still the same.
The phone's OS is getting jerkier by the day as obviously it is loosing operational memory - the Mail today tells me i have 96mb - but i don't have any emails on the phone so where the heck is this data?
If this goes on the phone will ground to a complete stop.
Hope someone can assist as i and thousands of other will be extremely grateful !
Keep up the excellent forum

Have you checked to see if there are any other folders being filled up as it syncs?

EroThraX said:
Have you checked to see if there are any other folders being filled up as it syncs?
Click to expand...
Click to collapse
Thanks EroThraX but unless i'm missing something here i'm begining to think i'm thick - but by all means point me in the right direction !
I've checked all the mail folders - Inbox, Outbox, Drafts, Sent and Trash and they are all empty.
There isn't a single email on the phone yet it tells me i've now 98mb in data - and yes the OS is now extremely jerky

Download "quick app clean cache"
Fon22

Fon22 said:
Download "quick app clean cache"
Fon22
Click to expand...
Click to collapse
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
What it won't clear is the data
So thanks for trying but that is a dead end.
Anyone else have any ideas?

I guess there is indeed a problem with the mail app. My problem isn't as big as the OP but Mail has 1.9 MB in data and I have no accounts set up! I did play with it for a while bit didn't like it so I'm using only the Gmail app, so I deleted all my accounts in Mail. Why does it still have data (2 MB of it!)?

1lapassione said:
Well i've just paid and downloaded the app but it dosen't do anything - it is for clearing the cache - you can do that without getting the app.
Click to expand...
Click to collapse
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22

Fon22 said:
Launch the app, and go into menu
List items by data usage.
You should see where its all being kept
Fon22
Click to expand...
Click to collapse
Thanks mate - but i've done this already and all it shows you is indeed where it is all stored - in the Mail App in data - not cache.
Curiously the write up for the app states that it allows you to remove data - yet in reality it dosn't allow you to remove data only the cache - so the search continues - what i cannot understand is how many people it is affecting yet there isn't that much of a panic on at the moment to it swallowing data.
i admit that i have plenty of emails coming in and i remove them out of the inbox and trash folders but the data is still there - but where the heck is it ?

You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
-------------------------------------
- Sent via my HTC Desire -

I`m going to go out on a limb and say that the op is using a googlemail or gmail account with the Htc Mail app and unless you actually delete from the account,not just the phone then the trash will just keep being resynced and added back.

Similar thing happened to me, but with the browser and perhaps with some other application, same 75mb in data, so it has to be a bug of some sort...

th3 said:
You're not the only one at all. I've been troubleshooting this for a few weeks now. First it was the cache, which is somewhat tamed by the above aforementioned app. Now it's the data. With some apps, the data just keeps growing day by day. My Mail is now at 3.5MB without me knowing why (empty mail accounts) and my internet is at 6.2MB - although I'm inclined to reckon this is due to added bookmarks.
In the Mail app, under Menu>More>Settings>General Settings>Attachment Cache, do you have "external storage" selected?
Somehow, deleted junk mail attachments were still being kept and this was how one of my storage related issues was resolved. I go into the SD card dir and manually delete the large attachments now, if I can clearly make out which are unwanted. Even after the selected mail is deleted, their attachments are still there.
-------------------------------------
- Sent via my HTC Desire -
Click to expand...
Click to collapse
Thanks for all this - i was begining to think i was the only one suffering from it.
As per your question I do have external storage selected.
So when I go to the sdcard/mail directory are you saying that the files in there are the mail data that the mail app says is in storage internally?
There is a lot of them some are just numbers as the name,
permisssions : .rw
but it dosen't say the Mime type:
Size are all different - 47, 275 bytes
Some are tokens and numbers - but are 0 bytes in size
and i have maybe 20 which are small images (4,020 bytes)
If i'm wrong - slap me ! - surely that means that as i have external data selected the data should go to the sd card - so how come it keeps telling me that i'm low on internal memory if the data is stored on the sd card?
Are you suggesting that this data also needs to be removed too - but how can you differeniate between the files if you did want to keep important emails on the phone when the files are literally just aline of numbers?
Another point suggested by a forum member - the mail account is NOT a web based account - it is a server so that when they are downloaded once that's it you don't get them repeatidly - but thanks for the interest anyway.
Hopefully as other members are discussing this now we might get to a solution before the phones stop completly !

Any news about it? Tried to figure out the location where these files are stored, but couldn't find it

Not sure anyone found an answer, but I believe the /sdcard/.mail directory is the files that get attached to outbound emails. I had my eris configured for the stock email package (for my personal email account) and a gmail account.
I rooted my phone recently and before I installed a bunch of stuff I parused the sdcard contents. The .mail directory had attachments from long ago.
I'm guessing they are orphaned since the email no longer exists on my phone.
I deleted the files since I had all the attachments. (leave the .mail dir)

I had exactly this issue with the HTC mail app also with a pop account.
Cleared cache, deleted all emails, deleted all acounts and then deleted all the actual emails it left behind on the sd card and phone using Astro file manager (yes deleting the accounts and email through the app made no difference and left them physically behind).
After doing all of the above the mail app still showed as 80MB used.
At this point i then bit the bullet and did a "factory data reset", this resolved the issue for me and i havent had the issue since (well sort of, read on).
I am a lot more stringent on my mail sync'd to the app now though which is what is making the difference / a work around.
I only sync 14 days, only download the text (attachments if i need them i do manually).
There is currently only 3MB being shown used in the email app now after 3 weeks (i dont get a lot of email), which is a lot for only text mails for 14 days with the odd attachment.
There is no way there is 3MB worth of email in the mailbox which for me confirms the app itself just doesnt clean up after itself when you delete the mails.
So yep seems like a bug to me, which by the way i saw in 2.1 and 2.2.
Hope that helps

Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk

I read about people having problems with this app just after the Desire was released, it was said that the stock Android email app doesn't have any problems so I have been using that until recently and I never had any problems with it.
I have started using the HTC Mail app but I might switch back after reading this.

lssong99 said:
Actually I have exactly same issue with my stock 2.1 desire.
Is this problem resolved in 2.2? I am with an Asia ROM so haven't got 2.2 yet.
Touchdown is okay but I don't really want to install another program just for this stupid bug...
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
No its not fixed in 2.2, as per my previous post i have seen this issue in 2.1 and 2.2 which im currently running.

how to claim back the free space without doing a factory reset? my mail app now is 47mb....

Just another confirmation. I have a co-worker with a CDMA Desire running stock 2.1 -- Mail app is showing 69MB and getting the Low Disk Space warning notification. Deleted all mail accounts and power cycled -- no effect.
Probably going to end up doing a master reset.

Where is mail stored?

Hi folks. I've had my HTC Desire for about two months now and I just love it. However lately something has come up: although I only have about 10 apps installed, the phone started to warn me that its reaching its internal storage limit. When I check the apps list, cache etc, I see that Mail is taking over 22mb of space.
My question is: are all my emails being stored in the phone internal memory? I have four accounts configured in the device and three of them are work related so I need to have old messages always at hand. I tried looking through menus and settings but did not find any option to select where email messages are stored.
I'm worried that as more messages are stored it will eventually require all of the phones internal memory space (that is, assuming that the messages are indeed stored there, as it seems to me right now). Furthermore I already had to uninstall a few apps just so I could have the Navigon satnav app in the phone.
I know Froyo is expected to fix such issues when its released to the Desire devices, but until then what should I do? Any help is greatly appreciated!
-------------------------------------
Sent from my HTC Desire

My question is: are all my emails being stored in the phone internal memory?
Click to expand...
Click to collapse
Yes, they are (many had the same problem as you before, myself being one). Make sure your deleted ones are deleted again from each accounts Trash folder.
-------------------------------------
- Sent via my HTC Desire -

[Q] After rooting - phone is always low on storage. please help!

Ok..
I am pulling my hair out on this.
I rooted the phone, unrevoked forever!, and now my phone is always reporting it is low on storage. I removed half the apps on the phone and can't get rid of the message.
I did do a nandroid recovery once to make sure the nandroid backup was good (could that screw up the storage totals)?
Under phone storage:
SD Card:
Total 7.6, avialable: 6.2
Internal Phone: Total: 6.6gb, available: 6.45
Phone Memory: Total: 748mb, available 628mb
Looking at the items listed under manage memory (when you click low storage) I estimage about 160mb or so of storage.
When I mount the drives on my computer, I am matching the numbers shown above for available (but the bar charts in windows showing how much memory is left are wrong - they are showing very little free storage).
Any suggestions on how to fix this? I am out of apps I can remove (and that does not seem like the issue anyways).
Any suggestions?

I had this happen over and over again over the life of the phone, including well before root (the first time within days of receipt).
Online, I could only find discussions where people blamed HTC's Mail application, which appears to increase in size, even when no new mail has been downloaded. Asinine, because we have PLENTY of storage?
However, 90% of my ROM installs, I haven't even bothered to set up HTC Mail, and still had it happen. A few times I went into Settings > Applications > Manage Applications, and cleared out data for com.htc.provider.settings or com.htc.socialnetwork.provider to clear the message.
The last time, yesterday, I deleted Facebook/Twitter data (official applications from the market), and deleted Google Earth. One of those cleared it.
I've sat around quiet about it because obviously this isn't widespread. HTC is aware of the issue... but considering I've run two sense and two vanilla ROMs based on leaked 2.2, I have a strange feeling I'm going to keep seeing it.
Let me know if you find anything that isn't a little more hearsay. I'll do the same. My next plan is to wait for Cyanogen and do apps2sd. Don't know why I linked the two, but that is the plan.

I did a complete wipe and a nandroid recovery of my base ROM. While syncing in Touchdown, the low storage message popped up (I sync a large amount of data - ~68mb of data currently). I went into touchdown and removed a few folders (shrinking the data file size) and the message went away.
I am guessing there is a bug when data file size (either one or the aggregate of all) hits a certain threshold the message pops up. For now, I am just syncing less data and will see if it appears again.

I freaked the first time I saw that. Then I saw I had 5 nandroid backups. I moved all but one into a file on my computer and TAHDAH! I had space again. Of course I'm still using the 2GB card that came with the phone, but check how many nandroid backups you have, or back ups from other apps.

[Q] Memory leak?

I have a question. I started to notice that my internal memory is running very low, without installing any new apps. So I decided to back up my data and do factory reset. Am running on stock OTA froyo not rooted. Did the adb shell setInstallLocation to install my apps on sd. After the reset i had 136mb of free space. After a couple of programs and data restore i had 123mb of internal memory. A couple of more programs and down to 120. After installing NFS Shift and Navigon down to around 98 as it should be. After linking two of my contacts with their fb accounts it fell down to 93mb! After just two minutes, without touching my phone it fell down to 89,5mb! Now the best part, without installing anything, nor touching the phone whole night (due to sleep ), my internal memory fell down to 78,95mb, whole by itself!!!
Call me crazy, but something is wrong here, and I dont know what... I delinked those contacts with their fb accounts, only left weather to sync every 6 hours, gmail notifies my instantly when a mail arrives but i recieved maybe 3 mails during this memory leak, and fb sync was on..
Any ideas what can cause this?

Anyone?

Settings > Applications > Manage Applications
Check what is using the most memory and report back
HTC contacts take up A LOT of space most of the time. Mine got up to 35mb a few days ago and has since stayed at 35.
Sent from my HTC Desire using XDA App

Hm, here it is:
Motonav 18,75mb
Rockplayer 3,99mb
Fifa10 3,86mb
Facebook 3,71mb
ASTRO 1,40mb
Dolphin HD 1,29mb
Other are less than 1mb.
For the past 24hours memory is doing fine, not leaking anymore, but I would kill to know what took 10mb just over the night while phone was idle?

What about nfs shift? That takes about 35mb?!
Make sure all the apps have refreshed and are all showing their size.
Sent from my HTC Desire using XDA App

I set the device to install all apps on SD card, so NFS takes up to 500kb in device memory The memory decreased as I was installing apps, so if it said that app takes 3mb, it got decreased by that much. So proprotion memory decrease and all installed app size is equal. But then it lost those 10mb over night, I don't know on what...
Before I did factory reset, I got 9mb of internal memory free and all my installed apps together took around 45mb, so I don't know where around 80mb went then.. After the reset, things became more normal but only thing that is bugging me are those 10mb that i lost without any trace...

That's why. I assume you're rooted? If you are, the rom you're using probably has A2SD+ so you don't need to move apps to SD, as the rest of the app goes on internal storage, instead of A2SD+ which moves all the app to SD.
Try moving apps back to internal and see how that goes.
Sent from my HTC Desire using XDA App

Not rooted :/ I did the cmd command adb shell setInstallLocation and set option 2, to install all apps to sd card.
Used this one : http://forum.xda-developers.com/showthread.php?t=742379
Thats why NFS is not 30 or so mb, but only 500kb in phone storage..
Is it possible that facebook could download so much data by linking two contacts with their fb pages?

Ahh, that's strange then. How many apps have you installed total?
Facebook for Sense will only sync contacts with phone numbers linked, and also their status', photo albums etc.
Sent from my HTC Desire using XDA App

Why its strange? Contact Sync etc over Night and your sopace will fall down if i Delete all my SMS i will have 20 MB more

But I dont have so many SMS, and only two of my contacts were linked.. I can't believe that only 2 links and already memory down bu 10mb? What if I linked all caontacts, i would need an 8 gb memory card for storage
Apps in total:
aBTC
Advanced Task Killer
Album Art Grabber
ASTRO
Barcode Scanner
Compass
Doplhin HD
Extended Controls
Facebook
FIfa10
Google Translate
Hungry Shark
Java J2ME Runner
Motonav
MyBackup Pro
NFS Shift
Post it Desk
Quick App Clean Cache
Quick System Info Pro
Retro Camera
Rock Player

[Q] Google Calendar Sync & Internal Memory questions

I think it would be best way to ask 2 questions in a thread. So here I go,
I bought my WF S 2 days ago, so far everything is good but noticed that there is a huge 3g traffic on my phone:
1-) Calendar Storage app is sucked around 17 mb in 1.5 days, I have Facebook, Google and Twitter accounts synched in the phone. My calendars are damn empty, not single thing, it only shows birthdays of the people on my Facebook, and that's it. But this little damn thing how come uses 17 mb of internet ? There is no way to set it up to sync only one time a day, only chance is setting it sync off. Is there a solution for this problem?
2-) I followed a method that I change default storage of my phone to SD card instead of phone internal memory with Android sdk, so now programs directly gets installed to SD card, and I can move them to SD card with App2SD app, but somehow, there is only 30 mb of internal memory left on my phone. I tried deleting caches and other stuff but still don't know what is sucking up this much memory on my phone. Is there a solution for that? I don't have many apps installed (only around 15 maybe) and no games at all.
Device is S-On and non rooted, so I can't follow any suggestions requiring those two things.

You would save more memory if you don't sync Facebook etc to the phone.
If you root the phone you'll be able to delete some fixed apps and save even more memory.
sent using tapatalk