Has anyone else has any problems with trying to get a Moto mod repair in the UK. I have been in contact with Moto for the last few days but no one will tell me how. I messaged online on Saturday and they emailed me back today saying to get in contact to work out a repair. I went back on the message and they sent me an email to a link to fill in. It asked for an IMEI but since it's a Moto mod there is no IMEI. I got in contact again to ask what I should do and they told me they would get back to me. I got fed up so ended up calling them. They told me they would have to contact the service center to see if they can repair it and would get back to me on Wednesday... This has been a whole ordeal. I understand it's a new product but you think they would have put in some kind of procedure for dealing with accessories. I even contacted JBL to see if they would be able to repair it but no. I have seen on the American Motorola site there is an easy form just to fill in to issue a repair for Moto Mods but this doesn't exist in the UK.
Moto mod line up is not correct
i am facing issue with my moto mod redcarpet camera mod.While attaching its always telling mod line up is not correct,although its correctly attached.i contacted 3 service centers in bangalore india they were also not able to solve simple issue.Any one knows how to resolve this please help.Moto service centeres in india have no idea about it
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hello, I has the following problem and hopes for your assistance!!!! I did buy a MDA Mail with defective display from ebay and after the repair did state that it has an equipment code like that can I unfortunately no contact to the PC manufacture around an update to make has straight with t-mobile is called however there only again starting from Monday someone to speak now is my only chance a hard RESET, but I white as does not go has already akku over night rausgelassen however without success-white someone to advice??? thanks in advance!!!
Hi,
I have a HTC Desire bought in Lisbon (06 august 2010).
I live in Brazil and I tried a lot to contact then but I'm getting bad phone connections all the time. So I'm willing to pay anyone that help (if the htc repair my phone), I can pay for it with paypal.
I have all the accessories, the documentation that came with it and the invoice.
Well, I don't fully understand what you are trying to do but I understand your Desire is broken and you want to contact customer service but you can't get them on the phone because your connection isn't good.
Try to send them an e-mail instead: Contact HTC Brasil By E-Mail
Maybe that will work for you. and you can ask the address to which you can send your phone to.
SterAllures said:
Well, I don't fully understand what you are trying to do but I understand your Desire is broken and you want to contact customer service but you can't get them on the phone because your connection isn't good.
Try to send them an e-mail instead: Contact HTC Brasil By E-Mail
Maybe that will work for you. and you can ask the address to which you can send your phone to.
Click to expand...
Click to collapse
The HTC from Brazil is the worst company ever... They told me that they won't repair, even if it's a manufacture problem. And if I wan't to get this phone repaired I should talk to the store that sold it to me... (That's why I started a web site www.odeiohtc.com.br (something like hatehtc.com.br)
I just want anyone to call the HTC customer service and make the steps that are require before I send my phone to them.
So picked up a T-mobile G2 from a guy on craigslist. I forgot to check out the camera before I paid up. I came home and cannot get the camera to work at all. the camera app crashes everytime and I have to force close it. The dedicated camera button also does nothing at all. Have tried doing a factory reset a couple of time and have no luck.
Any ideas for options? I am pretty sure the warranty is not in play as I am the second(third /fourth) owner.
Looks like its running the stock firmware
Android Version
2.2
Baseband Version
12.28b.60.140eU_26.03.02.26_M
Kernel Version
2.6.32.17-g9ab3677
Build Number
1.22.531.8 CL277427
Thanks in advance
Did you try a 3rd party camera app to make sure the camera works?
No third party camera app works either. I think they all use the base app in the background or something.
At this point since you cant get your money back you might as well root it and install a different rom and see what happens.
Well I ibuy all my phones off craigslist and I can get replacement from tmobile. Worked for mytouch 4g and worked for g2.
Please click thanks button
U must be willing to spend sometime on this...
Won't work unless ur a tmobile subscriber.
1.go on tmobile website, log in, go to contact us and online chat.
2.find the one that says trouble shooting
3.fill out ur info
4.tell them you recently bought a g2. (Don't say like 2 weeks ago or anything like that, tell them you bought it yesterday) and obiviosuly don't tell them you bought it off ebay or craig. Act like you bought it off tmobile store.
Tell them you have a friend and he had his g2 for a while and he's firmware version is different than yours. Tell them he received an ota upgrade sometime ago. and you still haven't received your ota update. So you took it to the store and everything and they told you to contact tmobile and see if your imei number is in their system. Now they will require your imei number. Give them your imei number and they will tell you they updated in and ur imei number is now in their system.
At this point their system will think you just bought the phone as it just registered on their system. So its like your on tmobile 14 days remorse return thingy. I forgot what its called.
Now exit the online chat.
Now this time choose phone acce then warranty exchange.
And tell them you are experiencing weird reboots problem. Tell them the phone reboots by itself like 5 times a day. And you found a dead pixel on the screen idk make some stuffs up
And tell them you already took it to the store and did hard reset and eveything and your still experiencing problems.
(This is a must part or they will walk you through hard resetting the phone steps and tell you to contact again if you're still experiencing problem)
Ur done. They will say they will send you the replacement phone at this point.
Just make sure you still have the void sticker and u don't have any water damage. Or you will get charged.
Sent from my HTC Vision using Tapatalk
Oops double.post
Just out of curiosity how much did you pay for it
Sent from my myTouch_4G_Slide using XDA Premium App
Strange, some others have mentioned it, have you tried rooting and installing a custom rom? Or is that something you didn't have interest in doing?
eunkipark92 said:
Well I ibuy all my phones off craigslist and I can get replacement from tmobile. Worked for mytouch 4g and worked for g2.
Please click thanks button
U must be willing to spend sometime on this...
Won't work unless ur a tmobile subscriber.
1.go on tmobile website, log in, go to contact us and online chat.
2.find the one that says trouble shooting
3.fill out ur info
4.tell them you recently bought a g2. (Don't say like 2 weeks ago or anything like that, tell them you bought it yesterday) and obiviosuly don't tell them you bought it off ebay or craig. Act like you bought it off tmobile store.
Tell them you have a friend and he had his g2 for a while and he's firmware version is different than yours. Tell them he received an ota upgrade sometime ago. and you still haven't received your ota update. So you took it to the store and everything and they told you to contact tmobile and see if your imei number is in their system. Now they will require your imei number. Give them your imei number and they will tell you they updated in and ur imei number is now in their system.
At this point their system will think you just bought the phone as it just registered on their system. So its like your on tmobile 14 days remorse return thingy. I forgot what its called.
Now exit the online chat.
Now this time choose phone acce then warranty exchange.
And tell them you are experiencing weird reboots problem. Tell them the phone reboots by itself like 5 times a day. And you found a dead pixel on the screen idk make some stuffs up
And tell them you already took it to the store and did hard reset and eveything and your still experiencing problems.
(This is a must part or they will walk you through hard resetting the phone steps and tell you to contact again if you're still experiencing problem)
Ur done. They will say they will send you the replacement phone at this point.
Just make sure you still have the void sticker and u don't have any water damage. Or you will get charged.
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
Hiw sure are you that this will work on a G2 that was purchased back in October? I have a legitimate problem....traded my N1 for G2 on craigslist and now the screen is white w/black lines. I have a custom ROM installed (but didn't tell them that). I called and they said it's not under warranty (since I'm not the original owner). I'm guessing that conversation is in the system, but I'm willing to try this method. This seems incredibly sketchy and it seems like they would have the phone in the system on the original owner's account.
Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714
I would contact the shop you bought it from.
..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
Click to expand...
Click to collapse
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
Click to expand...
Click to collapse
Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714
If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.
Hi
I purchased an LG G3 from a guy on facebook 3 months ago and now he blocked it , went to the police and they said that the phone is reported lost !!!! and can do nothing about it unless it was reported stolen , tried to contacted the guy but guess what he had blocked me already !!! donno his house as was delivered , GRRRR
Is there any way to change the imei so it would work again !!!! spent 320 quid
Please help !!
Regards
Maybe he stole it.
Theres no work around for this except buy a new motherboard.
Seller could have stolen it or reporting as insurance claim.
I am surprised police didn't confiscate the phone.
Should have checked IMEI, asked for original proof of purchase or affidavit for claiming ownership is now passed on to you.
No way out except to sell for parts, have service centre replace the mobo (new imei). Or use it as a wifi device.
secretman_z said:
Hi
I purchased an LG G3 from a guy on facebook 3 months ago and now he blocked it , went to the police and they said that the phone is reported lost !!!! and can do nothing about it unless it was reported stolen , tried to contacted the guy but guess what he had blocked me already !!! donno his house as was delivered , GRRRR
Is there any way to change the imei so it would work again !!!! spent 320 quid
Please help !!
Regards
Click to expand...
Click to collapse
Google, LG G3 IMEI Repair, you may find an answer...