Hi,
i got a m8 which i unlocked via htcdev and it want to send it for warranty repair now.
The problem is that the phone won't boot!
I plug in the charger and nothing happens. After a couple of MINUTES the led shows up and the phone charges. But only sometimes.
With a little luck i can get into recovery and reinstall Viper or Leedroid ROM. But after successfuly installing the phone won't reboot and just turns off after the htc screen.
No matter what i try, it doesn't boot. But from time to time i can reach recovery.
So what can i do with in bootloader or recovery?
The biggest problem is the htc screen which is full of the red "not official release" stuff. How can i put this back to stock?
Thanks
Daniel
it would help greatly if we knew your CID and MID.
It's a unlocked non-carrier phone from germany. I think HTC_102 but i'm not absolutely sure.
Now nothing happens anymore besides the phone shows up as "Qualcomm HS-USB QDLoader 9008 (COM20)" in the device manager. When putting the Charger / Cable in the charging light flashes one time. If i put the charger just halfway in it lights up for about 2-3 seconds and turns off.
Dacoco said:
Hi,
i got a m8 which i unlocked via htcdev and it want to send it for warranty repair now.
The problem is that the phone won't boot!
I plug in the charger and nothing happens. After a couple of MINUTES the led shows up and the phone charges. But only sometimes.
With a little luck i can get into recovery and reinstall Viper or Leedroid ROM. But after successfuly installing the phone won't reboot and just turns off after the htc screen.
No matter what i try, it doesn't boot. But from time to time i can reach recovery.
So what can i do with in bootloader or recovery?
The biggest problem is the htc screen which is full of the red "not official release" stuff. How can i put this back to stock?
Thanks
Daniel
Click to expand...
Click to collapse
They won't take it back for warranty, because by unlocking the bootloader, you void your warranty. Your best bet is to flash RUU. Can you get the computer to recognize the phone by fastboot? Can you get the phone to boot into boot loader at all?
And also, have you made any modification prior to the incident other than unlocking bootloader?
Sent from my htc_m8 using XDA Labs
At the moment - no. It won't even boot into bootloader. The last try is now a new battery. I opened it because HTC refuses the warranty anyway and maybe the battery is the problem. I don't think so but for 6 Euros I give it a try.
Dacoco said:
At the moment - no. It won't even boot into bootloader. The last try is now a new battery. I opened it because HTC refuses the warranty anyway and maybe the battery is the problem. I don't think so but for 6 Euros I give it a try.
Click to expand...
Click to collapse
What modifications have you made to the phone prior to the incident other than unlocking the boot loader? Custom ROM, custom kernel or TWRP
Sent from my htc_m8 using XDA Labs
justinchao740 said:
What modifications have you made to the phone prior to the incident other than unlocking the boot loader? Custom ROM, custom kernel or TWRP
Click to expand...
Click to collapse
This is the strange thing. I sent my m8 to HTC and they replaced the Mainboard. So the phone was completely new and stock. As the warranty was in the last days after this i immediately unlocked the bootloader officially using htcdev. Then I installed TWRP and MIUI 7 after this. Then I noticed the first time the phone was not turning on. It happened after unlocking but as I did the unlock immediately it maybe wasn't because of it. But as it is not my main phone I didn't really care and put it away. Now, about 3 months later I want to use it as my main phone for drone flying and I flashed Viper ROM and after it didn't boot LeeDroid. And now it doesn't turn on no matter what I do. Before I could manage to get into bootloader sometimes at least. I think the new main board has a defect but after 3 months, with no warranty and HTC unlocked they don't give a ****.
Dacoco said:
This is the strange thing. I sent my m8 to HTC and they replaced the Mainboard. So the phone was completely new and stock. As the warranty was in the last days after this i immediately unlocked the bootloader officially using htcdev. Then I installed TWRP and MIUI 7 after this. Then I noticed the first time the phone was not turning on. It happened after unlocking but as I did the unlock immediately it maybe wasn't because of it. But as it is not my main phone I didn't really care and put it away. Now, about 3 months later I want to use it as my main phone for drone flying and I flashed Viper ROM and after it didn't boot LeeDroid. And now it doesn't turn on no matter what I do. Before I could manage to get into bootloader sometimes at least. I think the new main board has a defect but after 3 months, with no warranty and HTC unlocked they don't give a ****.
Click to expand...
Click to collapse
Yeah if you unlock the boot loader, you void your warranty
Sent from my htc_m8 using XDA Labs
I know but I didn't make something wrong. I unlocked every bootloader of every phone and tablet I ever had so I think it's even the battery or a defective replacement Mainboard.
Dacoco said:
I know but I didn't make something wrong. I unlocked every bootloader of every phone and tablet I ever had so I think it's even the battery or a defective replacement Mainboard.
Click to expand...
Click to collapse
IDK but im going to say to try to boot into bootloader and the problem would be much easier to solve. If you manage to boot into bootloader, don't exit it and post here the 'fastboot getvar all' command on here. use this link from my google drive https://drive.google.com/file/d/0B2FyBGshXWIxeHdPRy1zWXdwM1E/view?usp=sharing to get the adb.zip if you have a windows computer. extract the zip file, go into the adb bundle folder, sdk, platform-tool press shift and right click at the same time and select open command prompt here and type in fastboot getvar all (your phone have to be in fastboot mode.in bootloader, select fastboot) and post the results here.
Related
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Tux2609 said:
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Click to expand...
Click to collapse
I don't think it's possible to make it appear locked again. But when my HOX died I just handed it back in.
Nothing helpful but just sharing my experience.
Sent from my HTC One using Tapatalk 4
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
*elmo* said:
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
Click to expand...
Click to collapse
I've had numberous e-mails with HTC staff via htc.com and they told me that they warranty is NOT void by unlocking the bootloader or flashing a custom rom. it IS void if you do something wrong and brick the device.
Although, If I were you i'd still return to stock.
Well after almost a week of Googling, I've given up.
My Dad's HTC One M7 seems to be soft bricked (i.e. No OS), and will only enter the fastboot menu. All options therein (factory reset, fastboot), just put the device back in fastboot mode.
I then tried to unlock the device on the HTC site. I got to the final stage (flashing with unlock code, which shows as successful on my computer), and the confirmation screen on my phone does not appear. It is still showing *LOCKED*.
Moving from here the only option seemed to be an RUU, however this only seems to work with S-OFF. My S is most definitely ON. To make it S-OFF, I think I'd need to boot onto an OS and enter debug mode.
I have an OTA file for my carrier which seems to be up to date. Is there any chance this would help?
So I'm sort of chasing my tail here, any help would be appreciated. One possible solution would be if I could possibly unlock a bricked device? (A rare request from what I gather, as most phones are bricked after custom ROMs).
I find it so frustrating that this has happened when I've never even rooted/unlocked the device. I'd never seen the bootloader menu before this.
Any help would be appreciated. Thank you.
Before you do anything to trip the tampered tag, call HTC support. Our Verizon HTC ones should still be in the one year warranty. Tell them you're predicament and you should get a free replacement or repair. HTC in the US has a quick turnaround rate. When my Rezound had the dead vibrate brick issue, I got a new one back within days of shipping my old one.
Sent from my HTC6500LVW using XDA Free mobile app
m7misery said:
Well after almost a week of Googling, I've given up.
My Dad's HTC One M7 seems to be soft bricked (i.e. No OS), and will only enter the fastboot menu. All options therein (factory reset, fastboot), just put the device back in fastboot mode.
I then tried to unlock the device on the HTC site. I got to the final stage (flashing with unlock code, which shows as successful on my computer), and the confirmation screen on my phone does not appear. It is still showing *LOCKED*.
Moving from here the only option seemed to be an RUU, however this only seems to work with S-OFF. My S is most definitely ON. To make it S-OFF, I think I'd need to boot onto an OS and enter debug mode.
I have an OTA file for my carrier which seems to be up to date. Is there any chance this would help?
So I'm sort of chasing my tail here, any help would be appreciated. One possible solution would be if I could possibly unlock a bricked device? (A rare request from what I gather, as most phones are bricked after custom ROMs).
I find it so frustrating that this has happened when I've never even rooted/unlocked the device. I'd never seen the bootloader menu before this.
Any help would be appreciated. Thank you.
Click to expand...
Click to collapse
You should have read the forums about this before attempting to do that. You cannot unlock VZW HTC One through htcdev. You have to use rumrunner or firewater.
Edit - you can get a warranty replacement shipped overnight, but since you pushed that code to the phone they may charge you for a tampered device.
ccarr313 said:
You should have read the forums about this before attempting to do that. You cannot unlock VZW HTC One through htcdev. You have to use rumrunner or firewater.
Edit - you can get a warranty replacement shipped overnight, but since you pushed that code to the phone they may charge you for a tampered device.
Click to expand...
Click to collapse
He never said "tampered" was tripped. In the One section (the section for global and oddball variants) they have sent their phones in even after unlocking and restoring to stock, so simply pushing a code to the phone like many have before will not void warranty. In almost all cases unlocking does not trip the tampered tag. It is what you do after unlocking that trips it (custom recovery, messing with system partition, etc)
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
He never said "tampered" was tripped. In the One section (the section for global and oddball variants) they have sent their phones in even after unlocking and restoring to stock, so simply pushing a code to the phone like many have before will not void warranty. In almost all cases unlocking does not trip the tampered tag. It is what you do after unlocking that trips it (custom recovery, messing with system partition, etc)
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Verizon has been known to charge you if any modification has been done to the system. Even if tampered is not tripped. If you send it to HTC should be fine. Just a week or two turn around vs overnight air replacement from vzw.
@4m8 since you are the only guy here who knows best about HTC Desire 300.
Well my friend gave his Desire 300 to me for repair. i thought its going to be easy as like 1,2,3. but guess i was wrong.
I tried several options already.
USB DEBUGGING might be off as well since my friend doesnt know about flashing or unlocking bootloaders. i cant unlock the bootloader i think.
Its S-ON. (Dont know what it actually means).
I tried going to recovery but it shows me a PHONE with A RED ''DOWNLOAD MODE ARROW'' i think recovery is corrupted?
i tried already flashing boot.img and recovery.img over FASTBOOT. but it says ''failed remote signature verify fail''. its just isnt like my sony device which says OKAY all the time lol. those two files were found on a Google drive website.
i have no other options left to revive this phone.
Help will be a very good option :good: thanks in advance.
Well i read a lot of sites which says stuck at boot. and i cant find a Official Stock firmware for this device. is it that HTC didnt released one?
That sounds really bad. So let's recap to see if I understand your situation correctly:
Phone doesn't boot, can't enter recovery and will only load the bootloader. (b-loader status is S-ON Locked)
Now unless you are able to unlock the bootloader (which you aren't as you have stated) there is no way to flash a custom recovery.
The locked bootloader will prevent it because it requires anything you want to flash to be signed by HTC.
The only way out is to flash an actual official update by HTC which afaik is not available for this device.
To make matters worse, if the phone is branded you couldn't even revive it this way because some providers, like mine, actually force HTC
to prevent those phones from flashing an official HTC update that is not branded.
But there is a bright side to your situation. Since you weren't able to unlock the bootloader your friends warenty should still be intact.
And even if this was a branded phone try to claim a replacement from the manufacturer, that way you might have the chance to get
an unbranded device in return for the trouble you and your friend had to endure. :fingers-crossed:
Sorry if I had to shatter the last piece of hope that you were clinging on to but without an unlocked bootloader the only option that
remains is getting a replacement or begging HTC to release an update or the version that is installed by default as a RUU exe
PS:
Just to be certain, you did try the factory reset option in the bootloader before giving up, right?
4m8 said:
That sounds really bad. So let's recap to see if I understand your situation correctly:
Phone doesn't boot, can't enter recovery and will only load the bootloader. (b-loader status is S-ON Locked)
Now unless you are able to unlock the bootloader (which you aren't as you have stated) there is no way to flash a custom recovery.
The locked bootloader will prevent it because it requires anything you want to flash to be signed by HTC.
The only way out is to flash an actual official update by HTC which afaik is not available for this device.
To make matters worse, if the phone is branded you couldn't even revive it this way because some providers, like mine, actually force HTC
to prevent those phones from flashing an official HTC update that is not branded.
But there is a bright side to your situation. Since you weren't able to unlock the bootloader your friends warenty should still be intact.
And even if this was a branded phone try to claim a replacement from the manufacturer, that way you might have the chance to get
an unbranded device in return for the trouble you and your friend had to endure. :fingers-crossed:
Sorry if I had to shatter the last piece of hope that you were clinging on to but without an unlocked bootloader the only option that
remains is getting a replacement or begging HTC to release an update or the version that is installed by default as a RUU exe
PS:
Just to be certain, you did try the factory reset option in the bootloader before giving up, right?
Click to expand...
Click to collapse
Yes i did. Factory reset. But still no luck.
Yes, i cant enter recovery as well.
Well it actually started ones it told me "Process System Not Responding". And on that point i knew the system files are corrupted.
My friend told me, he left the phone in deep sleep after that it didnt turned on again.
Thanks for your help @4m8 :laugh: :good: (IT ISNT MINE SO I DONT HAVE A PROBLEM) I will give this phone back to my friend.
*FACEPALM TO HTC FOR NOT RELEASING A OFFICIAL FIRMWARE*
I was running unoffcial cm12 for my desire 816 a5dwg variant. My power button just got stuck inside and doesnt work so I had to send it for warranty and so I planned on making my desire 816 stock again. I used the windroid universal kit and relocked the bootloader using it and after that my phone is stuck in a bootloop and it boots to the hboot. I've tried pressing volume keys but before I do anything it switches off. It runs only for 20 seconds and then reboots again. I need to get the phone to stock as to make a claim for warranty. I know there are so many talented devs out there who would have superior knowledge and can help me fix this. Please help me. Thank you so much in advance
priyansh053 said:
I was running unoffcial cm12 for my desire 816 a5dwg variant. My power button just got stuck inside and doesnt work so I had to send it for warranty and so I planned on making my desire 816 stock again. I used the windroid universal kit and relocked the bootloader using it and after that my phone is stuck in a bootloop and it boots to the hboot. I've tried pressing volume keys but before I do anything it switches off. It runs only for 20 seconds and then reboots again. I need to get the phone to stock as to make a claim for warranty. I know there are so many talented devs out there who would have superior knowledge and can help me fix this. Please help me. Thank you so much in advance
Click to expand...
Click to collapse
-You need to unlock the bootloader again.
-Then boot the device.
-Find FULL UNROOT by going into SuperSU settings.
-Go back into bootloader.
-Flash stock recovery.
-Relock bootloader.
-Claim manufacturer defect of hardware with HTC and send it in.
Also note, it is a hardware issue so relocking the bootloader isn't necessary. Removing root and a stock recovery is necessary though.
Done.
Sent from my 710C using XDA Free mobile app
jaysoblitzed said:
-You need to unlock the bootloader again.
-Then boot the device.
-Find FULL UNROOT by going into SuperSU settings.
-Go back into bootloader.
-Flash stock recovery.
-Relock bootloader.
-Claim manufacturer defect of hardware with HTC and send it in.
Also note, it is a hardware issue so relocking the bootloader isn't necessary. Removing root and a stock recovery is necessary though.
Done.
Sent from my 710C using XDA Free mobile app
Click to expand...
Click to collapse
Hey man thanks for your help but I got it working anyway. I gave the phone to the service center and they fixed the power button and upon booting all they say was the hboot which obviously had the tampered and relocked flag there and so they said we wont cover it in warranty. The main problem was the power button which caused it to reboot to infinity and they fixed it so I got it back and unlocked the boot loader and boom shakalaka the phone is working again. Appreciate your help mate
priyansh053 said:
Hey man thanks for your help but I got it working anyway. I gave the phone to the service center and they fixed the power button and upon booting all they say was the hboot which obviously had the tampered and relocked flag there and so they said we wont cover it in warranty. The main problem was the power button which caused it to reboot to infinity and they fixed it so I got it back and unlocked the boot loader and boom shakalaka the phone is working again. Appreciate your help mate
Click to expand...
Click to collapse
Glad everything worked out for you.
Also, if it booted directly into the bootloader when they turned it on then technically to them you caused an issue.
They would need to see the device boot up fully and that it doesn't possess any ROOT/RECOVERY modifications to give a replacement.
If it was relocked and it booted up to the home screen as soon as they fixed the button they would've offered a replacement due to a manufacturer defect of the button and the software being fully functional.
Basically saying if something goes wrong with the software and your bootloader is relocked they can basically blame you -IF- they can see the bootloader. Even if you were on pure stock and never decided to root after the bootloader unlock. This is because that's their safety net for software issues caused by the USER modifying inaccessible areas of the device and not the actual HTC software. Even if you have a hardware issue to match with it. No warranty.
If you had a complete brick with no power whatsoever they could never see if it was locked relocked or unlocked and would replace it for software & hardware warranty.
If its relocked and fully functional but hardware is giving issues non related to the software then they will replace it for hardware only.
The game playing is. If they can set the field to look as if you caused it, no warranty. If you do vice versa and your them. Then its your field. Driftin with me?
Its all about the choice of words and the way the situation is given & described.
Educational purposes only.
Sent from my 710C using XDA Free mobile app
Hello guys am basically a Noob when it comes to the new android 6.0+ security system that google included which changed the bootloader unlocking and rooting process a lil bit from the standert ( fastboot oem unlock ... fastboot flash twrp ... flash super su and voila )
let's get to my probleme with my nexus 5x when i unlocked the bootloader with the tool the device has to reboot but everytime i reboot i have to unlock my bootloader again the root works fine but the bootloader keeps getting locked everytime ... problem is that i messed with the boot img in order to disable forced encryption and now i can't flash stock because during the flashing the bootloader has to reboot and gets locked which make the flashing fails ... am on android nougat 7.0 if that matter and if someone have the 6.0.1 (mtc20k) boot image for noforce encrypte please share with me and thanks
You can update manually by flashing the different parts separately using fastboot commands. That way you can skip rebooting after flashing bootloadet
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I have the same problem. Bootloader gets relocked every time i reboot. Could not install cm14.1, i just get i bootloop (tried with latest twrp and vendor). Went back to stock with the seperate fastboot commands. It works but really annoying that the bootloader wont stay locked. It worked before i sent the phone to service (emmc problem) and got the motherboard changed. Is there a problem with the bootloader or is it a hardware problem?
Sounds like a HW problem, RMA it again.
RusherDude said:
Sounds like a HW problem, RMA it again.
Click to expand...
Click to collapse
Thanks!
Yeah thats what im thinking too. But what do i claim as the issue? Is a non unlockable bootloader a warranty issue? Bought it unlocked from a store.
frukten said:
Thanks!
Yeah thats what im thinking too. But what do i claim as the issue? Is a non unlockable bootloader a warranty issue? Bought it unlocked from a store.
Click to expand...
Click to collapse
Ask Google (you can open up a chat with them for example on https://support.google.com/nexus/answer/4582729?hl=en&ref_topic=6023296#contact=1 or other links), for me it's a clear issue, you have the right to unlock the bootloader, however not sure how to demonstrate a problem if you bought it on a store...
All phones that come back from service do so in that state. Seems it's a decision from LG. If you go to bootloader you'll probably see that is says "no rpmb" right after secure boot. This is what is causing the issue, from what I know it is because a certain portion is not flashed on the motherboard replacement
The same happend to me, e-mailed the service center asking why they did this but they never reply
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