Bricked - HTC 10 Questions & Answers

After successfully converted to US Unlocked, Nougat, I tried to revert back by flashing firmware.zip and TWRP backup. But after the first time flashing the firmware.zip, I tried to reboot to download mode to complete the 2nd flashing but the phone just shut down. Now I cannot turn it on anymore and it does not even register charge from the charger. Have I bricked it? My is Japan variant, S-Off, bootloader relocked

nerodarknight said:
After successfully converted to US Unlocked, Nougat, I tried to revert back by flashing firmware.zip and TWRP backup. But after the first time flashing the firmware.zip, I tried to reboot to download mode to complete the 2nd flashing but the phone just shut down. Now I cannot turn it on anymore and it does not even register charge from the charger. Have I bricked it? My is Japan variant, S-Off, bootloader relocked
Click to expand...
Click to collapse
The correct way to revert would be to change the CID back then flashing the corresponding firmware etc. If you tried flashing the firmware for Japan but still had the CID set to us unlocked then yes you possibly bricked the phone.

I changed the cid back to Japan variant already, if the CID was not correct it wouldn't flash anyway. The problem is that the phone isn't receiving charge from the charger. I believe the phone would still hold a charge even if brick.

nerodarknight said:
I changed the cid back to Japan variant already, if the CID was not correct it wouldn't flash anyway. The problem is that the phone isn't receiving charge from the charger. I believe the phone would still hold a charge even if brick.
Click to expand...
Click to collapse
Sounds like a big hairy nasty brick alright.

comstockload said:
Sounds like a big hairy nasty brick alright.
Click to expand...
Click to collapse
Gonna bring it to the carrier, gonna see what they are going to do, hopefully can have it replaced

Same happened to me. Had to replace using insurance

nerodarknight said:
Gonna bring it to the carrier, gonna see what they are going to do, hopefully can have it replaced
Click to expand...
Click to collapse
may I ask what firmware you flashed to revert back?
If you flash an incremental one it will brick. need to flash a full/combined firmware from @Sneakyghosts thread

Same thing happened to me this morning, went to flash a FW and boom, brick. Not sure what I did wrong but will not do it anymore lol.
I've sent it away to HTC for repair. Has anyone else went this route and know what to expect?
I'm worried they will get it back on and see that it's S-OFF and a different CID than what it should be. I have a Sprint variant.

FlowingAway said:
Same thing happened to me this morning, went to flash a FW and boom, brick. Not sure what I did wrong but will not do it anymore lol.
I've sent it away to HTC for repair. Has anyone else went this route and know what to expect?
I'm worried they will get it back on and see that it's S-OFF and a different CID than what it should be. I have a Sprint variant.
Click to expand...
Click to collapse
theres no sprint nougat firmware, so you flashed an GSM firmware on your CDMA sprint? Not good.

This is why I take as few risks as possible when flashing. I'm still on a MM rom and will be until we get an official TWRP. And I only flash firmware/roms made for my device. Just my $0.02. Keep the change.
.

j to the 4n said:
theres no sprint nougat firmware, so you flashed an GSM firmware on your CDMA sprint? Not good.
Click to expand...
Click to collapse
I did it once before. I removed all radio img files and any other img files that the Sprint firmware doesn't contain. I think what did me in was flashing it while on an official Sprint Marshmallow ROM. The other time I did it I was already on a Nougat ROM. Might've been Viper or CM 14 a few days ago.

Learned my lessons haha. One question tho, what if I were to flash a RUU, matching CID and MID, would it be ok?

nerodarknight said:
Learned my lessons haha. One question tho, what if I were to flash a RUU, matching CID and MID, would it be ok?
Click to expand...
Click to collapse
I am only going to tell you the safest way because I don't want you to brick another phone. Assuming you're already on a custom rom:
1. Download the N ruu.exe for your device from HTC. Right now all they have is N for the US unlocked. The rest should be available in Jan. It won't kill anyone to wait that long.
2. Run the executable on your computer and follow the easy prompts. This will perfectly install the stock N rom.
3. Flash the official TWRP via fastboot command.
4. Use TWRP to format your data partition then flash the custom N rom of your choice. SuperSu should be included with the rom.
Finished. Yes, there are all kinds of things you can do instead. I use my phone for work too so I ain't going there.

Related

[Q] converted vzw M8 to Tmo, but can't update firmware

Hey everyone,
new here and to rooting/flashing in general.
I've somewhat successfully converted my verizon M8 to work on Tmobile by using weaksauce 2.0 to root, then Sunshine to gain S-off. Flashed TRWP custom recovery with flashify, backed up my stock vzw setup (4.4.4), then flashed ViperoneM8 with tmobile extras to the phone. The phone works great 90% of the time on Tmo, with 4gLTE, mms, sms, wifi all working. But I will get random dropped general mobile service (no data, can't make calls, text won't go through). This is easily fixed with airplane mode toggle.
Sooo, I wanted to see how other roms work on my phone with Tmobile service, specifically ARHD 34.0 and/or change phone to developer edition and upgrade to Lollipop. But both roms require prerequisite upgrading of firmware. My phone won't let me change the firmware via ADB or RUU. I've tried changing to superCID and going back to relocked mode, but still won't work. I get error 155 when attempting to upgrade via RUU and cannot find firmware.zip when using adv/fastboot.
I came across an old thread about other rooted models that suggest upgrading the HBOOT. Can anyone verify this suggestion and guide me toward which specific HBOOT software to change to?
Thanks for the help,
-Ant
Tritan84 said:
Hey everyone,
new here and to rooting/flashing in general.
I've somewhat successfully converted my verizon M8 to work on Tmobile by using weaksauce 2.0 to root, then Sunshine to gain S-off. Flashed TRWP custom recovery with flashify, backed up my stock vzw setup (4.4.4), then flashed ViperoneM8 with tmobile extras to the phone. The phone works great 90% of the time on Tmo, with 4gLTE, mms, sms, wifi all working. But I will get random dropped general mobile service (no data, can't make calls, text won't go through). This is easily fixed with airplane mode toggle.
Sooo, I wanted to see how other roms work on my phone with Tmobile service, specifically ARHD 34.0 and/or change phone to developer edition and upgrade to Lollipop. But both roms require prerequisite upgrading of firmware. My phone won't let me change the firmware via ADB or RUU. I've tried changing to superCID and going back to relocked mode, but still won't work. I get error 155 when attempting to upgrade via RUU and cannot find firmware.zip when using adv/fastboot.
I came across an old thread about other rooted models that suggest upgrading the HBOOT. Can anyone verify this suggestion and guide me toward which specific HBOOT software to change to?
Thanks for the help,
-Ant
Click to expand...
Click to collapse
If your stock was 4.4.4, your firmware and hboot should be fine to run ARHD. I don't think that WWE firmware (x.xx.401.x) is compatible with T-Mo (x.xx.531.x). The firmware you have now (3.32.531.2?) will be fine.
xunholyx said:
If your stock was 4.4.4, your firmware and hboot should be fine to run ARHD. I don't think that WWE firmware (x.xx.401.x) is compatible with T-Mo (x.xx.531.x). The firmware you have now (3.32.531.2?) will be fine.
Click to expand...
Click to collapse
I'll go ahead and try to flash ARHD 34 and see how it goes on TMo. It does say that firmware upgrade should be done prior. Think I'll run in to the wifi/network issues?
Tritan84 said:
I'll go ahead and try to flash ARHD 34 and see how it goes on TMo. It does say that firmware upgrade should be done prior. Think I'll run in to the wifi/network issues?
Click to expand...
Click to collapse
You shouldn't have wifi issues. ViperOne is building a Lollipop version right now, and 4.4.4 firmware works fine with it.
The ARHD thread does recommend a full wipe with the non-matching firmware/ROM base though.
xunholyx said:
You shouldn't have wifi issues. ViperOne is building a Lollipop version right now, and 4.4.4 firmware works fine with it.
Click to expand...
Click to collapse
OK cool. I'll give it a shot. I really like the Viperone rom, but it's just annoying to have a random loss of network a couple times a day and having to toggle airplane mode. Any thoughts on why that would be happening?
Tritan84 said:
OK cool. I'll give it a shot. I really like the Viperone rom, but it's just annoying to have a random loss of network a couple times a day and having to toggle airplane mode. Any thoughts on why that would be happening?
Click to expand...
Click to collapse
Probably because of the conversion from Verizon to T-Mo.
xunholyx said:
Probably because of the conversion from Verizon to T-Mo.
Click to expand...
Click to collapse
EMERGENCY!! stuck in bootloader/fastboot loop! Won't allow me to go into recovery. Won't allow factory reset. The ROM said it installed succesfully. Banner says modified/Relocked. trying to unlock via htcdev unlock code but fastboot says cannot load 'Unlock_code.bin'
Please help
Tritan84 said:
EMERGENCY!! stuck in bootloader/fastboot loop! Won't allow me to go into recovery. Won't allow factory reset. The ROM said it installed succesfully. Banner says modified/Relocked. trying to unlock via htcdev unlock code but fastboot says cannot load 'Unlock_code.bin'
Please help
Click to expand...
Click to collapse
Oh man, what did you do? In your bootloader under OS is your firmware number. Is it still your old firmware? I don't know how you re-locked.
If you are in fastboot, type fastboot reboot-recovery and see if that works.
xunholyx said:
Oh man, what did you do? In your bootloader under OS is your firmware number. Is it still your old firmware? I don't know how you re-locked.
If you are in fastboot, type fastboot reboot-recovery and see if that works.
Click to expand...
Click to collapse
OS-3.28.605.4 (4.16.1540.8)
when i put in fastboot reboot-recovery, just a long list of commands show up
Tritan84 said:
OS-3.28.605.4 (4.16.1540.8)
when i put in fastboot reboot-recovery, just a long list of commands show up
Click to expand...
Click to collapse
I was relocked previously trying to update firmware. I completely forgot to unlock it before the ROM flash. I would assume the ROM wouldnt flash though if the phone was relocked. I'm still S-off. Fastboot isn't recognizing the files i want to flash. Won't flash the unlock code. Wouldn't flash a zip file before when trying to update firmware. Can I somehow fix why fastboot isn't flashing files, then try to use unlock code?
possible progress?? I wasn't in the correct file to fastboot flash files. I moved the unlock code download to the correct file as flashboot, then flashed it. It says "unlock token check successfully." but now it seems the phone is stuck in white htc screen. Is it ok to power down the phone when in this screen? maybe loading the software from new ROM?
so I went ahead and powered down the phone. Still S-off. Now has UNLOCKED banner, but behaving the same. Stuck in bootloader loop. Won't allow me to get into recovery
Tritan84 said:
I was relocked previously trying to update firmware. I completely forgot to unlock it before the ROM flash. I would assume the ROM wouldnt flash though if the phone was relocked. I'm still S-off. Fastboot isn't recognizing the files i want to flash. Won't flash the unlock code. Wouldn't flash a zip file before when trying to update firmware. Can I somehow fix why fastboot isn't flashing files, then try to use unlock code?
Click to expand...
Click to collapse
Okay. Being S-Off you don't need to lock your bootloader to flash firmware. But since you were trying to flash Developer Edition firmware, you would have to flash a stock Dev Ed backup first, and change your MID and CID.
Leave your phone plugged into your PC.
Go here and follow the option 2 instructions. You want the APP/EXE version to download. It should fix you up.
where do you people come from..you're a self proclaimed noob who has executed an unsupported carrier switch, which ends up with a half functional device as a result.. and then you decide to crank the up the hilarity to warp drive stupid by flashing ANOTHHER unsupported ROM combination on top.
the random signal dropping is most certainly a result of this conversion as I have a couple of related support tickets saying the same.
you should be thankful that unholy is so patient and willing to help.. and that we know he has nothing better to do
xunholyx said:
Okay. Being S-Off you don't need to lock your bootloader to flash firmware. But since you were trying to flash Developer Edition firmware, you would have to flash a stock Dev Ed backup first, and change your MID and CID.
Leave your phone plugged into your PC.
Go here and follow the option 2 instructions. You want the APP/EXE version to download. It should fix you up.
Click to expand...
Click to collapse
I Got ERROR [130]: Model ID Error
The firmware update utility cannot update your android phone.
Please get the correct Firmware update utility and try again.
I should note that when I got to the prompt to upgrade current firmware to new firmware.....the new firmware was not a sequence of numbers. It looked like random symbols.
nitephlight said:
where do you people come from..you're a self proclaimed noob who has executed an unsupported carrier switch, which ends up with a half functional device as a result.. and then you decide to crank the up the hilarity to warp drive stupid by flashing ANOTHHER unsupported ROM combination on top.
the random signal dropping is most certainly a result of this conversion as I have a couple of related support tickets saying the same.
you should be thankful that unholy is so patient and willing to help.. and that we know he has nothing better to do
Click to expand...
Click to collapse
I truly do appreciate Unholy's help. He's been great.
I've definitely been humbled by this experience.
Tritan84 said:
I truly do appreciate Unholy's help. He's been great.
I've definitely been humbled by this experience.
Click to expand...
Click to collapse
I'm not going to be able to come up with a solution tonight. Sorry. I'm going to have to consult with someone who is more of a firmware expert than I am. And the guy whom I will be talking to is probably just waking up (lives in Germany). I'll get back to you as soon as I can. Crappy, I know.
---------- Post added at 11:00 PM ---------- Previous post was at 10:44 PM ----------
Tritan84 said:
I Got ERROR [130]: Model ID Error
The firmware update utility cannot update your android phone.
Please get the correct Firmware update utility and try again.
I should note that when I got to the prompt to upgrade current firmware to new firmware.....the new firmware was not a sequence of numbers. It looked like random symbols.
Click to expand...
Click to collapse
You probably just have to change your MID back to M8_VZW. There are tutorials on xda. It's 11pm here and I get up at 4:30. I'm tired and need to sleep. Like I said, sorry. I'll give you more help tomorrow if you don't figure it out before hand on your own.
xunholyx said:
I'm not going to be able to come up with a solution tonight. Sorry. I'm going to have to consult with someone who is more of a firmware expert than I am. And the guy whom I will be talking to is probably just waking up (lives in Germany). I'll get back to you as soon as I can. Crappy, I know.
---------- Post added at 11:00 PM ---------- Previous post was at 10:44 PM ----------
You probably just have to change your MID back to M8_VZW. There are tutorials on xda. It's 11pm here and I get up at 4:30. I'm tired and need to sleep. Like I said, sorry. I'll give you more help tomorrow if you don't figure it out before hand on your own.
Click to expand...
Click to collapse
I think you're right. I've tried to search how to change modelid via fastboot since I can't boot the phone to run adb, but all the tutorials seem to be based on using adb. Is their a way to change via fastboot only?
SUCCESS! Well, I was able to reinstall TWRP via the appropriate adb/fastboot commands and flash my nandroid backup.
Unholy, I know you mentioned doing this command, but I did not know I had to put the .img file name within that command....result of being such a noob. You were awesome and I greatly appreciate you help.
Tritan84 said:
SUCCESS! Well, I was able to reinstall TWRP via the appropriate adb/fastboot commands and flash my nandroid backup.
Unholy, I know you mentioned doing this command, but I did not know I had to put the .img file name within that command....result of being such a noob. You were awesome and I greatly appreciate you help.
Click to expand...
Click to collapse
Cool. I glad you got everything sorted. :good:
Yeah and the guy from Germany doesn't have the time to look into this anyway...

[Q] Unlocked Sprint update

Hello everyone!
I would greatly appreciate if someone could show the right way to get my phone fully functional;
SPRINT HTC ONE M8
GSM SIM UNLOCKED for use on GSM networks
S-OFF
Rooted
TWRP
HBOOT 3.18.0.0000
RADIO 1.08.20.0612_4
CID-11111111
software version: 2.16.654.4
android: 4.4.3.
Issue:
1. I can not install any OTA updates, and the notification keeps popping out.
2. Mobile data is just not working properly even though I did everything as said here;
http://forum.xda-developers.com/sprint-htc-one-m8/general/enabling-3g-umts-countries-t2847461
As I did my research, it was some kind of a major bug on this series of Sprint M8 phones with breakdowns in mobile data. However, since I can not get any updates, the problem perists.
I tried installing custom ROM's, but so far ARHD 22 didn't even boot and LiquidSmooth couldn't detect the SIM card at all.
I know there are quite a few tutorials and "how-to" threads explaining all you need to know about RUU, cusotm ROM's, etc. However if someone could tell me what exactly to do and in which order (return to stock, then update?) I would greatly appreciate it.
Many many thanks!
domt91 said:
Hello everyone!
I would greatly appreciate if someone could show the right way to get my phone fully functional;
SPRINT HTC ONE M8
GSM SIM UNLOCKED for use on GSM networks
S-OFF
Rooted
TWRP
HBOOT 3.18.0.0000
RADIO 1.08.20.0612_4
CID-11111111
software version: 2.16.654.4
android: 4.4.3.
Issue:
1. I can not install any OTA updates, and the notification keeps popping out.
2. Mobile data is just not working properly even though I did everything as said here;
http://forum.xda-developers.com/sprint-htc-one-m8/general/enabling-3g-umts-countries-t2847461
As I did my research, it was some kind of a major bug on this series of Sprint M8 phones with breakdowns in mobile data. However, since I can not get any updates, the problem perists.
I tried installing custom ROM's, but so far ARHD 22 didn't even boot and LiquidSmooth couldn't detect the SIM card at all.
I know there are quite a few tutorials and "how-to" threads explaining all you need to know about RUU, cusotm ROM's, etc. However if someone could tell me what exactly to do and in which order (return to stock, then update?) I would greatly appreciate it.
Many many thanks!
Click to expand...
Click to collapse
You need a stock recovery to flash the OTA.
domt91 said:
Hello everyone!
I would greatly appreciate if someone could show the right way to get my phone fully functional;
SPRINT HTC ONE M8
GSM SIM UNLOCKED for use on GSM networks
S-OFF
Rooted
TWRP
HBOOT 3.18.0.0000
RADIO 1.08.20.0612_4
CID-11111111
software version: 2.16.654.4
android: 4.4.3.
Issue:
1. I can not install any OTA updates, and the notification keeps popping out.
2. Mobile data is just not working properly even though I did everything as said here;
http://forum.xda-developers.com/sprint-htc-one-m8/general/enabling-3g-umts-countries-t2847461
As I did my research, it was some kind of a major bug on this series of Sprint M8 phones with breakdowns in mobile data. However, since I can not get any updates, the problem perists.
I tried installing custom ROM's, but so far ARHD 22 didn't even boot and LiquidSmooth couldn't detect the SIM card at all.
I know there are quite a few tutorials and "how-to" threads explaining all you need to know about RUU, cusotm ROM's, etc. However if someone could tell me what exactly to do and in which order (return to stock, then update?) I would greatly appreciate it.
Many many thanks!
Click to expand...
Click to collapse
Easiest way to get it back to stock is just flash the Sprint H/K RUU. You can download it from HERE. Just run it and connect your phone when prompted and follow the instructions (I'd probably change your CID back to the Sprint one first to be on the safe side but as you're S-OFF it shouldn't be needed). You might also need HTC Sync Manager installed. If so, you can get it HERE
This process will wipe the phone completely so back up any data first but other than that you'll at least be back to stock and then troubleshoot any issues from there
Thanks
Many thanks to everyone.
Any chances of loosing the SIM UNLOCK when going back to stock completely?
Nope, that shouldn't be touched but as I've not had a SIM-locked device in years I can't say for certain
EddyOS said:
Nope, that shouldn't be touched but as I've not had a SIM-locked device in years I can't say for certain
Click to expand...
Click to collapse
OK, many thanks!
:good:
domt91 said:
:good:
Click to expand...
Click to collapse
Mine did the same this morning just flash twrp recovery and boot into it and you should be fine I don't know why it did this since I'm used to it popping up with a screen asking if I want to unlock boot loader but if it told you it was good then push twrp and you're good
tjeeeeee said:
Mine did the same this morning just flash twrp recovery and boot into it and you should be fine I don't know why it did this since I'm used to it popping up with a screen asking if I want to unlock boot loader but if it told you it was good then push twrp and you're good
Click to expand...
Click to collapse
Yeah, I just did that, no problems at all.
Tried to delete the previous post, but you got ahead of me
Let's see if I can get the mobile data to work without flaws.
domt91 said:
Yeah, I just did that, no problems at all.
Tried to delete the previous post, but you got ahead of me
Let's see if I can get the mobile data to work without flaws.
Click to expand...
Click to collapse
Are you trying to run any specific roms? I know with Sprint it's a bit limited
tjeeeeee said:
Are you trying to run any specific roms? I know with Sprint it's a bit limited
Click to expand...
Click to collapse
I want to try ARHD v22
domt91 said:
I want to try ARHD v22
Click to expand...
Click to collapse
Why not 34? Lol Sprint is up to date on its software you could just update to the lollipop firmware, and I could pull some of the files I've got to see if I can help you get it running, I'm on Leedroid right now so the process should be the same for ARHD.
tjeeeeee said:
Why not 34? Lol Sprint is up to date on its software you could just update to the lollipop firmware, and I could pull some of the files I've got to see if I can help you get it running, I'm on Leedroid right now so the process should be the same for ARHD.
Click to expand...
Click to collapse
Sorry if some of my questions are a bit dum, I just got from a long trip and have been out of this all rooting busines for a while...
Do i need to install a new stock firmware from Sprint with Lolipop to get the 34 runing?
I have been told v34 won't be working with this software I have right now on the phone.
domt91 said:
Sorry if some of my questions are a bit dum, I just got from a long trip and have been out of this all rooting busines for a while...
Do i need to install a new stock firmware from Sprint with Lolipop to get the 34 runing?
I have been told v34 won't be working with this software I have right now on the phone.
Click to expand...
Click to collapse
You can or you can go to the Sprint android development and flash the updated recovery since you are s-off and it'll permit you to flash lollipop roms without many issues but there is still the files that need to be modified for ARHD to work correctly like the boot.img and a few others.
tjeeeeee said:
You can or you can go to the Sprint android development and flash the updated recovery since you are s-off and it'll permit you to flash lollipop roms without many issues but there is still the files that need to be modified for ARHD to work correctly like the boot.img and a few others.
Click to expand...
Click to collapse
I just installed ARHD, everything went well and when it rebooted, the phone won't turn on... just black screen.
Any ideas??
domt91 said:
I just installed ARHD, everything went well and when it rebooted, the phone won't turn on... just black screen.
Any ideas??
Click to expand...
Click to collapse
Power+vol up for about 15 seconds then power+vol down to get into recovery. You cant flash it unless you swap out Sprint specific files otherwise you'll get what just happened or boot directly into boot loader.
Like I mentioned I can pull the files together and see if I can get it working for Sprint tonight when I get home but until then flash either fluent Rom or stock if you want lollipop or just flash bad boyz if you don't mind kitkat
tjeeeeee said:
Power+vol up for about 15 seconds then power+vol down to get into recovery. You cant flash it unless you swap out Sprint specific files otherwise you'll get what just happened or boot directly into boot loader.
Like I mentioned I can pull the files together and see if I can get it working for Sprint tonight when I get home but until then flash either fluent Rom or stock if you want lollipop or just flash bad boyz if you don't mind kitkat
Click to expand...
Click to collapse
I will go with installation of
Sprint_HTC_One_M8_non-HK_4.20.651.2_RUU
Sounds good?
domt91 said:
I will go with installation of
Sprint_HTC_One_M8_non-HK_4.20.651.2_RUU
Sounds good?
Click to expand...
Click to collapse
Yes and ill put the Sprint ARHD together tonight and test
tjeeeeee said:
Yes and ill put the Sprint ARHD together tonight and test
Click to expand...
Click to collapse
Many thanks!
For me, the biggest issue is the mobile data breakdowns... I know I read somewhere a while ago it was an issue with some Sprint M8 models. I would like to get everything working w/o problems since it is GSM unlocked, and via QPST I unlocked all the bands.
domt91 said:
Many thanks!
For me, the biggest issue is the mobile data breakdowns... I know I read somewhere a while ago it was an issue with some Sprint M8 models. I would like to get everything working w/o problems since it is GSM unlocked, and via QPST I unlocked all the bands.
Click to expand...
Click to collapse
Also, I just found some official EU RUU's with different radio's as far as I can tell from the filename.
Maybe that could be the final solution to all the problems?

T-Mobile LTE is virtually nonexistent/very weak and slow

When I first got my HTC LTE was working fine then it suddenly stopped. I called T-Mobile who was clueless, so I popped the sim back into my S7 Edge and Nexus 6P age LTE worked perfectly. I decided to try unlocking s-off etc to flash a more current firmware since mine was on a really old one. I flagged 1.30xx stock then LeeDroid rom being sure to not decrypt data during the process. LTE still won't won't, I'm only getting HSPA+ which sucks. I have another sim card I could activate, but I want to know if there's another way to fix this? My APN seems fine, as does the preferred radio mode. Any suggestions/additional troubleshooting that I can do before sending the phone back
Update:
Here are some videos I made showing the issue:
Part 1
Part 2
I will add another one using the stock ROM to further prove the issue exists on both the unlocked firmware, and T-Mobile one.
You root your phone, mess it up and then send it back? Kinda messed up.
Did you try flashing the latest modem?
iamtimmah said:
You root your phone, mess it up and then send it back? Kinda messed up.
Click to expand...
Click to collapse
He said this happened before, and he tried rooted and flashing a ROM to see if it made a difference.
iamtimmah said:
You root your phone, mess it up and then send it back? Kinda messed up.
Click to expand...
Click to collapse
No, I stated the issue was there before then. I only unlocked it and flashed updated firmware in an attempt to fix the issue which it didn't. Clearly we all need to read thoroughly before responding to an OP so we don't look arrogant in the end.
Now, on another note I mentioned this issue was already present from the moment I started using the phone 100% stock. It will sometimes still get LTE, but it only sticks for 10-30 seconds then drops to H/H+ immediately. My S7 Edge and Nexus 6P do not have this issue whatsoever therefore I'm certain something with the firmware is not right.
geoff5093 said:
Did you try flashing the latest modem?
He said this happened before, and he tried rooted and flashing a ROM to see if it made a difference.
Click to expand...
Click to collapse
Thank you, for reading the OP , and no I don't have just the modem files, although I do have the RUU so I know it's in there
Pilz said:
When I first got my HTC LTE was working fine then it suddenly stopped. I called T-Mobile who was clueless, so I popped the sim back into my S7 Edge and Nexus 6P age LTE worked perfectly. I decided to try unlocking s-off etc to flash a more current firmware since mine was on a really old one. I flagged 1.30xx stock then LeeDroid rom being sure to not decrypt data during the process. LTE still won't won't, I'm only getting HSPA+ which sucks. I have another sim card I could activate, but I want to know if there's another way to fix this? My APN seems fine, as does the preferred radio mode. Any suggestions/additional troubleshooting that I can do before sending the phone back
Click to expand...
Click to collapse
Did you try 1.53 us unlocked ruu that's worth a try
bbell101584 said:
Did you try 1.53 us unlocked ruu that's worth a try
Click to expand...
Click to collapse
No, I can't get it to flash, but I'm going to try another method for updating it to that version
Mine has been extremely inconsistent in sticking to LTE. Sometimes I have to force it to LTE only and then when I switch back to GSM/WCDMA/LTE auto, it ****s the bed for a few minutes before correcting itself.
Pilz said:
No, I can't get it to flash, but I'm going to try another method for updating it to that version
Click to expand...
Click to collapse
Did you try downloading the ruu.exe on the computer and then running it as administrator also make sure you have either changed your cid to the US unlocked one or to supercid I used the exe version of the ruu it went fine on my end I hope you get your situation worked out
I don't know your phone model, but since you are in the US. I would suggest you run US unlocked RUU for eliminating any software issues.
If you have an unlocked device, then you can simply download from @Behold's thread about us unlocked RUU.
If you have a T-mobile device, I would suggest you to get s-off and then run RUU.
Send back your modified phone is likely the least preferred option to do/recommend.
bbell101584 said:
Did you try downloading the ruu.exe on the computer and then running it as administrator also make sure you have either changed your cid to the US unlocked one or to supercid I used the exe version of the ruu it went fine on my end I hope you get your situation worked out
Click to expand...
Click to collapse
I changed my CID/MID to the unlocked model, but the RUU app keeps giving me an error code 155 (I think that's what it was).
frankcck said:
I don't know your phone model, but since you are in the US. I would suggest you run US unlocked RUU for eliminating any software issues.
If you have an unlocked device, then you can simply download from @Behold's thread about us unlocked RUU.
If you have a T-mobile device, I would suggest you to get s-off and then run RUU.
Send back your modified phone is likely the least preferred option to do/recommend.
Click to expand...
Click to collapse
If you read the OP I do have S-Off and an unlcoked BL, but the RUU will not flash, what steps are you using to do it? I may have made a mistaken given how I normally flash my Shied or Nexus which are both really easy to do.
Pilz said:
I changed my CID/MID to the unlocked model, but the RUU app keeps giving me an error code 155 (I think that's what it was).
If you read the OP I do have S-Off and an unlcoked BL, but the RUU will not flash, what steps are you using to do it? I may have made a mistaken given how I normally flash my Shied or Nexus which are both really easy to do.
Click to expand...
Click to collapse
Boot into download mode and run RUU again.
frankcck said:
Boot into download mode and run RUU again.
Click to expand...
Click to collapse
That's exactly what I did, and I just confirmed the error code was "155 unknown error"
Pilz said:
I changed my CID/MID to the unlocked model, but the RUU app keeps giving me an error code 155 (I think that's what it was).
If you read the OP I do have S-Off and an unlcoked BL, but the RUU will not flash, what steps are you using to do it? I may have made a mistaken given how I normally flash my Shied or Nexus which are both really easy to do.
Click to expand...
Click to collapse
Did you right click the ruu.exe and choose to run as administrative that's the only thing else I can say maybe a more experienced person can help you further sorry
---------- Post added at 02:10 PM ---------- Previous post was at 02:09 PM ----------
Redownload the ruu or just try from a whole different computer if you have access to one
bbell101584 said:
Did you right click the ruu.exe and choose to run as administrative that's the only thing else I can say maybe a more experienced person can help you further sorry
Click to expand...
Click to collapse
Yep, following the instructions to the t (so to speak), it ran fine, booted into whatever that weird screen is with the % on it then after about 15 seconds gave me the error
I just gave the extSD method again, now it is saying
Code:
22 RU_HEADER_ERROR
22 RU_HEADER_ERROR
FAIL22 22 RU_HEADER_ERROR
Pilz said:
That's exactly what I did, and I just confirmed the error code was "155 unknown error"
Click to expand...
Click to collapse
I did not boot into download mode. Left it on the home screen, Just made sure USB debugging was on. The RUU handled everything after that.
Quick update:
I changed my CID to 111111 and it flashed via the RUU .exe file (surprisingly). I still cannot get LTE other than a ran moment where it might connect for a second before dropping back to H+. I even made a new APN (copied from my S7 Edge) and it still won't get LTE. Could this be some bizarre sim issue despite it working on every other phone I own (4 other phones work fine with LTE and my sim)?
Pilz said:
Quick update:
I changed my CID to 111111 and it flashed via the RUU .exe file (surprisingly). I still cannot get LTE other than a ran moment where it might connect for a second before dropping back to H+. I even made a new APN (copied from my S7 Edge) and it still won't get LTE. Could this be some bizarre sim issue despite it working on every other phone I own (4 other phones work fine with LTE and my sim)?
Click to expand...
Click to collapse
Have them re register the device on the network? The US unlocked base should work fine on TMOUS, I know as I have used it and both LTE, VoLTE, and WiFi calling fully work.
Mikee4fun said:
Looks like a sim issue. Try re seating the sim and if that does not work have TMO give you another sim from the store.
Click to expand...
Click to collapse
I have another sim, and I've reinserted it s few times now without success. I might call them and activate the other sim. It's just odd how it works flawlessly with LTE on every phone but this one.

[Request] HTC 10 Japan (HTV32/pmeuhljapan) Backup/RUU/etc

Made a series of mistakes that led me to only have access to fastboot and recovery. It appears I'm capable of flashing things in fastboot. I can't access download mode at all (gives me an error saying it's unable to boot into download mode), which I believe you need in order to flash RUUs in the first place.
If anybody has a TWRP backup of system and boot that'd be awesome, but really need an img of download mode or a RUU or something to help me recover everything to normal. I am S-OFF and bootloader is unlocked.
Checked HTCdev and nothing was there for this device. All help appreciated.
How do you have fastboot when fastboot comands are done from download mode? Dont you have a stock system image that you made?
He means bootloader mode, the white screen. I think OP is SOL. That's why it's important to make backups, especially for exotic devices. I'm not sure if it's possible, but since he's s-off his best bet would be to convert to an unlocked or Verizon device if at all possible just to get the device working again and wait for either an ruu or backup.
If he is soffed he can flash an international ruu
Sent from my HTC 10 using XDA-Developers mobile app
Android The Greek said:
If he is soffed he can flash an international ruu
Click to expand...
Click to collapse
Cid and mid still needs to match
How did you go with this, OP? I just got the HTV32 (HTC10) here in Japan, and unlike previous HTC's I have owned here (Desire, M7), there seems to be no RUUs for Japan anywhere (or am I not looking hard enough...). Website HTCsoku seems very short on info on this model, and the former repository for all things HTC in Japan for modders and tinkerers, 'Scottish Vinegar', has disappeared. Will be getting Sunshine then flashing TWRP and SuperSU soon, but I always like to have the option of stock images, etc., handy, just in case things go tits up.
I remembered the case of failure to entering Download Mode in M9 which solution is flashing the hosd image (extract from firmware), you can give it a try
androg said:
How did you go with this, OP? I just got the HTV32 (HTC10) here in Japan, and unlike previous HTC's I have owned here (Desire, M7), there seems to be no RUUs for Japan anywhere (or am I not looking hard enough...). Website HTCsoku seems very short on info on this model, and the former repository for all things HTC in Japan for modders and tinkerers, 'Scottish Vinegar', has disappeared. Will be getting Sunshine then flashing TWRP and SuperSU soon, but I always like to have the option of stock images, etc., handy, just in case things go tits up.
Click to expand...
Click to collapse
Unfortunately was not able to get a hold of the stock RUU. I took my phone to my carrier and they gave me a new one free of charge despite the unlocked bootloader, S-OFF and TWRP being installed. Was just more careful on the replacement phone.
I actually am still looking for a stock RUU though.
Personally I made a TWRP backup before installing SuperSU. That way I can update with OTAs later on. (once we get an OTA we'll be able to pull the stock recovery img from it and update without issue).
Trying to convert this model to an international model was a terrible mistake. Au KDDI does not play well with these types of things. My Butterfly 3 is permanently SIM locked on AU's network for attempting the same thing (was trying to get Marshmallow at the time, which coincidentally is being released for the device next week).
I have been running Xposed and SuperSU with no issues at all though. If you get any "device encrypted" error after S-OFFing, just factory reset the data in TWRP.
Many domo's, DarkRazorZ!
I read that twrp-3.0.2-6-pme.img is the one to go for - that what you used?
Good you had no grief from HTC Japan. I actually sent back my M7 for the purple camera issue a few years back and did very little to disguise the fact it was unlocked and S-Offed. I think they are all fellow modders there and don't give a damn what we do. One reason why HTC is awesome.
I am now waiting for Nougat on the HTC10 (they (AU) just did a press release that it will be pushed soon), and as soon as that is on my phone, I shall be going the Sunshine route and installing aforementioned TWRP and so on. Getting fidgety, though... Xposed, Amplify, ad blocking... lemme at 'em.
DarkRazorZ said:
Unfortunately was not able to get a hold of the stock RUU. I took my phone to my carrier and they gave me a new one free of charge despite the unlocked bootloader, S-OFF and TWRP being installed. Was just more careful on the replacement phone.
I actually am still looking for a stock RUU though.
Personally I made a TWRP backup before installing SuperSU. That way I can update with OTAs later on. (once we get an OTA we'll be able to pull the stock recovery img from it and update without issue).
Trying to convert this model to an international model was a terrible mistake. Au KDDI does not play well with these types of things. My Butterfly 3 is permanently SIM locked on AU's network for attempting the same thing (was trying to get Marshmallow at the time, which coincidentally is being released for the device next week).
I have been running Xposed and SuperSU with no issues at all though. If you get any "device encrypted" error after S-OFFing, just factory reset the data in TWRP.
Click to expand...
Click to collapse
Hey I was wondering if you could help me on how to get a replacement device, I ran into the same problem as you did. Thanks
Hello DarkRazorZ.
I'm curious about your attempt to convert HTV32 to international.
It couldn't be done because of hardware compatibility issue among HTV32 and international?
Or because of just your own mistake in the process?
Did you try a method like this?
http://forum.xda-developers.com/htc-10/help/convert-htc-10-to-unlocked-t3384460
I'm in Japan and considering to buy HTV32, and I want to use it with international firmware.
I know this is your thread, but I can't find any information about this on web.
So could you share me your knowledge. Thanks.
the us unlocked version can be used on KDDI Au but the verizon radio has to be flashed for it to work and even then, you will only get 2g speeds.
Quadrider10 said:
the us unlocked version can be used on KDDI Au but the verizon radio has to be flashed for it to work and even then, you will only get 2g speeds.
Click to expand...
Click to collapse
No, I'm considering to buy HTV32(= HTC10 for Japan region), not other.
Well I'll make a new thread about this issue.
Thanks for replying Quadrider10, and sorry for disturbing DarkRazorZ.
Made a series of mistakes that led me to only have access to fastboot and recovery. It appears I'm capable of flashing things in fastboot. , which I believe you need in order to flash a stock or RUUs in the first place.
If anybody has a TWRP backup of system and boot that'd be awesome, but really need an img of download mode or a RUU or something to help me recover everything to normal. I am S-OFF and bootloader is unlocked.
DarkRazorZ said:
Made a series of mistakes that led me to only have access to fastboot and recovery. It appears I'm capable of flashing things in fastboot. I can't access download mode at all (gives me an error saying it's unable to boot into download mode), which I believe you need in order to flash RUUs in the first place.
If anybody has a TWRP backup of system and boot that'd be awesome, but really need an img of download mode or a RUU or something to help me recover everything to normal. I am S-OFF and bootloader is unlocked.
Checked HTCdev and nothing was there for this device. All help appreciated.
Click to expand...
Click to collapse
hii can u help me how to unlock bootloader on HTC 10 AU version
aSSikn said:
hii can u help me how to unlock bootloader on HTC 10 AU version
Click to expand...
Click to collapse
follow this tut:
https://www.htcdev.com/bootloader/
s2kaka said:
follow this tut:
htcdev
Click to expand...
Click to collapse
i already follow that tutor yesterday.. but when i insert token number the site always says error 170 "CID not allowed"

help phone wont boot into recovery and system after using blankflash

so i was flashing a nougat 7.0 update on moto z play and then all of a sudden my phone wouldnt even power on the screen was all black so i decided to use blank flash. Blank flash did take me to the bootloader but even when trying to boot to recovery and system it wont work.
help plz.
Jaderalves said:
In Device Manager how is it listed? Fastboot Android S
Click to expand...
Click to collapse
what do you mean
Jaderalves said:
In Device Manager how is it listed? Fastboot Android S
Click to expand...
Click to collapse
is their any ways for me to access recovery and my device because at the moment I'm just stuck on the fast boot screen if so please tell me btw thanks for replying.
ahmed12389 said:
is their any ways for me to access recovery and my device because at the moment I'm just stuck on the fast boot screen if so please tell me btw thanks for replying.
Click to expand...
Click to collapse
Do you see the device listed in Windows?
Flashqueen said:
Do you see the device listed in Windows?
Click to expand...
Click to collapse
yes I can see it
Flashqueen said:
Do you see the device listed in Windows?
Click to expand...
Click to collapse
what do you suggest I do
ahmed12389 said:
what do you suggest I do
Click to expand...
Click to collapse
Have you flashed the stock ROM onto your device? What bootloader version or stock ROM build did you have before you flashed the stock 7.0 build and took the update?
Downgrading to older stock firmware and then attempting to update is generally what caused that hard brick. If you can let us know what device/territory you had, we can try to point you to the right firmware to flash.
echo92 said:
Have you flashed the stock ROM onto your device? What bootloader version or stock ROM build did you have before you flashed the stock 7.0 build and took the update?
Downgrading to older stock firmware and then attempting to update is generally what caused that hard brick. If you can let us know what device/territory you had, we can try to point you to the right firmware to flash.
Click to expand...
Click to collapse
Yes I have flashed stock firmware on my device I remember downgrading to marshmallow then updating back to nougat then my device fully shut down it was all black. After this incident, i did what you would normally do and that was to use blank flash to at least get the bootloader back, as I did get the bootloader I could not use the boot options such as recovery mode. so I am basically stuck on the bootloader and can do nothing. My device is an addison XT1635-02 and before I flashed nougat ota I had the marshmallow December security update.
echo92 said:
Have you flashed the stock ROM onto your device? What bootloader version or stock ROM build did you have before you flashed the stock 7.0 build and took the update?
Downgrading to older stock firmware and then attempting to update is generally what caused that hard brick. If you can let us know what device/territory you had, we can try to point you to the right firmware to flash.
Click to expand...
Click to collapse
I also believe my device is hard bricked as I cant access boot options at all it just keeps boot looping once I try to access a boot option. also is it normal for my bootloader to say that my software status is modified because I think after you flash blank flash your software status modified. finally, I have been trying to flash stock firmware but for some reason, gpt and bootloader.img always fail to flash. Thanks for the reply I hope you can help.
echo92 said:
Have you flashed the stock ROM onto your device? What bootloader version or stock ROM build did you have before you flashed the stock 7.0 build and took the update?
Downgrading to older stock firmware and then attempting to update is generally what caused that hard brick. If you can let us know what device/territory you had, we can try to point you to the right firmware to flash.
Click to expand...
Click to collapse
this is a dumb question but do you think that it is possible to get out of a hard brick without sending it to a moto service center.
ahmed12389 said:
this is a dumb question but do you think that it is possible to get out of a hard brick without sending it to a moto service center.
Click to expand...
Click to collapse
Should be possible, there's a thread here on how to help repair your bootloader, which has a link for some updated firmware for you to try : https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page33
I would recommend confirming it's for your device. You are likely getting the errors you mentioned as the bootloader and GPT are perhaps to old for your repaired bootloader and so are not accepted. Which blank flash did you use to repair your device? I'd just like to check you've used the correct blankflash before proceeding. Also, which GPT/bootloader were you trying to flash that gave you the errors?
I think the service centre could charge you up to 70-80 % of the original cost for a new motherboard if this can't be resolved.
echo92 said:
Should be possible, there's a thread here on how to help repair your bootloader, which has a link for some updated firmware for you to try : https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page33
I would recommend confirming it's for your device. You are likely getting the errors you mentioned as the bootloader and GPT are perhaps to old for your repaired bootloader and so are not accepted. Which blank flash did you use to repair your device? I'd just like to check you've used the correct blankflash before proceeding. Also, which GPT/bootloader were you trying to flash that gave you the errors?
I think the service centre could charge you up to 70-80 % of the original cost for a new motherboard if this can't be resolved.
Click to expand...
Click to collapse
ok the thing is I am certain I used the wrong blank flash zip therefore meaning that I flashed the wrong things this is probably why I'm boot looping do you have any idea how to revert the changes of blank flash so I can flash the propper blank flash. Is their even any blank flash for Moto z play anyways
echo92 said:
Should be possible, there's a thread here on how to help repair your bootloader, which has a link for some updated firmware for you to try : https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page33
I would recommend confirming it's for your device. You are likely getting the errors you mentioned as the bootloader and GPT are perhaps to old for your repaired bootloader and so are not accepted. Which blank flash did you use to repair your device? I'd just like to check you've used the correct blankflash before proceeding. Also, which GPT/bootloader were you trying to flash that gave you the errors?
I think the service centre could charge you up to 70-80 % of the original cost for a new motherboard if this can't be resolved.
Click to expand...
Click to collapse
I was flashing the July security patch stock firmware and it's giving me these errors
echo92 said:
Should be possible, there's a thread here on how to help repair your bootloader, which has a link for some updated firmware for you to try : https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page33
I would recommend confirming it's for your device. You are likely getting the errors you mentioned as the bootloader and GPT are perhaps to old for your repaired bootloader and so are not accepted. Which blank flash did you use to repair your device? I'd just like to check you've used the correct blankflash before proceeding. Also, which GPT/bootloader were you trying to flash that gave you the errors?
I think the service centre could charge you up to 70-80 % of the original cost for a new motherboard if this can't be resolved.
Click to expand...
Click to collapse
if i flash that stock frimware it takes straight to 7.1.1 is that correct
echo92 said:
Should be possible, there's a thread here on how to help repair your bootloader, which has a link for some updated firmware for you to try : https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page33
I would recommend confirming it's for your device. You are likely getting the errors you mentioned as the bootloader and GPT are perhaps to old for your repaired bootloader and so are not accepted. Which blank flash did you use to repair your device? I'd just like to check you've used the correct blankflash before proceeding. Also, which GPT/bootloader were you trying to flash that gave you the errors?
I think the service centre could charge you up to 70-80 % of the original cost for a new motherboard if this can't be resolved.
Click to expand...
Click to collapse
is blank flash universal and works for all version and models for Motorola phone or is their specific ones because if their is I might have used the wrong one
ahmed12389 said:
is blank flash universal and works for all version and models for Motorola phone or is their specific ones because if their is I might have used the wrong one
Click to expand...
Click to collapse
As far as I know, blankflashes are CPU specific, and may also be device specific, though we've had some success using a Moto Z2 play blankflash to rescue Moto Z Play devices that are hard bricked. There's some more info here https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page19 and here https://forum.xda-developers.com/showpost.php?p=73474192&postcount=249
Which blank flash did you use? Also, which July security patch firmware are you flashing? sounds like your need 7.0 or 7.1.1 firmware to proceed. That firmware link would take you up to 7.1.1, yes, but I would advise not to downgrade in future.
Also, please edit your posts rather than making new replies. I understand you're wanting to get your device fixed without paying a lot of money to fix it, give us time to respond.
echo92 said:
Should be possible, there's a thread here on how to help repair your bootloader, which has a link for some updated firmware for you to try : https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page33
I would recommend confirming it's for your device. You are likely getting the errors you mentioned as the bootloader and GPT are perhaps to old for your repaired bootloader and so are not accepted. Which blank flash did you use to repair your device? I'd just like to check you've used the correct blankflash before proceeding. Also, which GPT/bootloader were you trying to flash that gave you the errors?
I think the service centre could charge you up to 70-80 % of the original cost for a new motherboard if this can't be resolved.
Click to expand...
Click to collapse
I just checked its all good i was using the right one. it appears that if you use blank flash, in general, it will modify your software status. I will flash that stock rom I just hope it would work and yes i was flashing the july marshmallow 6.0.1 update and it had no effect on my phone what so ever lets hope this 7.1.1 does. also sorry for all these replies I am in desperate need for my phone and I'm not thinking straight
ahmed12389 said:
I just checked its all good i was using the right one. it appears that if you use blank flash, in general, it will modify your software status. I will flash that stock rom I just hope it would work and yes i was flashing the july marshmallow 6.0.1 update and it had no effect on my phone what so ever lets hope this 7.1.1 does. also sorry for all these replies I am in desperate need for my phone and I'm not thinking straight
Click to expand...
Click to collapse
If your device was ever on stock Nougat (7.0 or 7.1.1), then flashing that marshmallow ROM won't likely work in repairing your bootloader. You need a firmware that is the same or newer than the latest firmware your device had. Downgrading stock firmware does not usually downgrade your bootloader, hence the corruption and need to have same or newer firmware to repair. Your bootloader would otherwise reject old firmware via preflash validation errors.
Hopefully the 7.1.1 firmware will help fix things. You will lose data however in the process of flashing your device, so hopefully you have backups.
echo92 said:
As far as I know, blankflashes are CPU specific, and may also be device specific, though we've had some success using a Moto Z2 play blankflash to rescue Moto Z Play devices that are hard bricked. There's some more info here https://forum.xda-developers.com/moto-z-play/how-to/guide-unbrick-moto-z-play-t3618492/page19 and here https://forum.xda-developers.com/showpost.php?p=73474192&postcount=249
Which blank flash did you use? Also, which July security patch firmware are you flashing? sounds like your need 7.0 or 7.1.1 firmware to proceed. That firmware link would take you up to 7.1.1, yes, but I would advise not to downgrade in future.
Also, please edit your posts rather than making new replies. I understand you're wanting to get your device fixed without paying a lot of money to fix it, give us time to respond.
Click to expand...
Click to collapse
oh my freaking god you fixed it!!! you are literraly my idol thanks to you i dont need to take it to service from now on I'm never flashing again. but thank you very much you fixed my phone you absolute legend.
ahmed12389 said:
what do you mean
Click to expand...
Click to collapse
how is it recognized by the PC in device manager?

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