HTC 10 Arrived with weird smudge on the screen - HTC 10 Questions & Answers

Hello i received my HTC 10 yesterday and its great!
But!
There is a weird stain on it out of the box ,
It appears when i pass my fingers on it or when i breath near the screen , i used some alcohol to clean it but problen persists...
When i rub it with a microfiber cloth likei clean the of the screen it dissapears but later on it may reappear....
When i clean it you cant tell the difference no matter what you do
Here is picture
http://imgur.com/a/cL2Yy ????

Looks almost like some sort of adhesive. Is it on top of the glass or is it actually under it?
Sent from my HTC 10

That has to go back.

kanth1991 said:
Hello i received my HTC 10 yesterday and its great!
But!
There is a weird stain on it out of the box ,
It appears when i pass my fingers on it or when i breath near the screen , i used some alcohol to clean it but problen persists...
When i rub it with a microfiber cloth likei clean the of the screen it dissapears but later on it may reappear....
When i clean it you cant tell the difference no matter what you do
Here is picture
http://imgur.com/a/cL2Yy ????
Click to expand...
Click to collapse
Looks like some of the outer surface screen coatings have started to rub off. Definitely need to send it back for replacement.

Either adhesive that leaked out (if on the surface) or delamination (if under). Definitely get it replaced.

I cant exactly understand what it is... i cant get it replaced sadly , it look like its something on the outer surface of the panel but i cant understand if its some extra adhesive on Top or its some kind of Peel of in that spot...
Looks like adhesive as there is a drop also in the stain... tried with some alcohol but it wont go off...
Also if i take a cloth it gets cleaned and becomes smooth...but later on it may reappear , i think due to dust going on it..

kanth1991 said:
Hello i received my HTC 10 yesterday and its great!
But!
There is a weird stain on it out of the box ,
It appears when i pass my fingers on it or when i breath near the screen , i used some alcohol to clean it but problen persists...
When i rub it with a microfiber cloth likei clean the of the screen it dissapears but later on it may reappear....
When i clean it you cant tell the difference no matter what you do
Here is picture
http://imgur.com/a/cL2Yy ????
Click to expand...
Click to collapse
kanth1991 said:
I cant exactly understand what it is... i cant get it replaced sadly , it look like its something on the outer surface of the panel but i cant understand if its some extra adhesive on Top or its some kind of Peel of in that spot...
Looks like adhesive as there is a drop also in the stain... tried with some alcohol but it wont go off...
Also if i take a cloth it gets cleaned and becomes smooth...but later on it may reappear , i think due to dust going on it..
Click to expand...
Click to collapse
You already posted this in the OP...
Why can't you return it, may I ask?

andybones said:
You already posted this in the OP...
Why can't you return it, may I ask?
Click to expand...
Click to collapse
Cuz it first went home and 9 days later arrived at me because im a seaman and they sent it with joining Crew member....
DOA is for 7 days...
So i can only now repair it

Related

Invisible Shield

Hi, I applied my Invisible Shield to my Desire last night, and even tho I followed the description described, I got some bubbles, they aren't very big, but there are like 10-15 bubbles around the screen, I've heard the bubbles should disepear after 3-5 days, is that true?
And I still haven't tried to turn on the device yet, just a bit afraid if my screen will be broken when that "sponge" is still inside those bubbles and the device is on and im when im using it and probably will be touching those bubbles sometimes, anyone that can tell me for sure if this is true or not?
I applied one and it was damned awful. Too tacky for a touch screen device. All the bubbles disappear but you'll still have small artefacts under the film that will drive you crazy the whole time it's there. Even if you laid it on perfectly there will be a strange rainbow effect on places.
I complained and they sent me a new one, but I have yet to apply it now after almost a month. The material the phone is made of doesn't seem to scratch and the screen is flawless.
Okay, well I just wanna give it a try and see how it is, but you dont think there's any danger with the sponge inside the bubbles even when I use the phone then?
I tried one for my Milestone when I got that. I ended up with a few specs of dust under the cover that I couldn't get rid of.
Ended up trashing the thing, waste of time and money.
Flawless Screen!
Aitese said:
I applied one and it was damned awful. Too tacky for a touch screen device. All the bubbles disappear but you'll still have small artefacts under the film that will drive you crazy the whole time it's there. Even if you laid it on perfectly there will be a strange rainbow effect on places.
I complained and they sent me a new one, but I have yet to apply it now after almost a month. The material the phone is made of doesn't seem to scratch and the screen is flawless.
Click to expand...
Click to collapse
Yes thats true, to be honest I don't think you'll need a screen protector for the Desire, check this guy out: ( http://www.scratchdesire.de/ ) you can clearly see almost nothing happens to the screen (except tha fact that poor guy has dropped his phone and broke the whole thing)....although I must admit, the only thing that bothers me (and made me think of getting a screen protector) with the screen is the finger marks left on it,,regardless of how clean your fingers are it will leave a greasy pattern on the screen.
Aitese, actually it's how you manage to put it on the device. I can say mine is ... AMAZING no artifacts, no trouble using it. Feeling better for having protection.
As for bubbles - the big ones should be taken out as soon as you put it on the screen. The small ones disappear in a few days or a bit wearing in the pocket. You can turn on the device mere 15 mins after fully positioning the invisible shield, but it would have some weird colors, because it will still be wet under the protector. This would disappear in a day or two tops. (next morning for me).
Also having the invisible shield saved my device from a biiig fat scratch on the back
unrealnet said:
Aitese, actually it's how you manage to put it on the device. I can say mine is ... AMAZING no artifacts, no trouble using it. Feeling better for having protection.
Click to expand...
Click to collapse
I applied mine perfectly. I've used the product before on my mp3 players in the past. I apply it in the bathroom after leaving the shower running, takes all the dust particles out of the air. I also wash my hand. There was no dust or particles under the film, but the film itself must be FLAWLESS, which in most cases it isn't. If you feel your touch responsiveness is the same with the skin on then good for you, but for me it causes too much friction to be a functional touch screen cover.
Christoffer91 said:
Hi, I applied my Invisible Shield to my Desire last night, and even tho I followed the description described, I got some bubbles, they aren't very big, but there are like 10-15 bubbles around the screen, I've heard the bubbles should disepear after 3-5 days, is that true?
And I still haven't tried to turn on the device yet, just a bit afraid if my screen will be broken when that "sponge" is still inside those bubbles and the device is on and im when im using it and probably will be touching those bubbles sometimes, anyone that can tell me for sure if this is true or not?
Click to expand...
Click to collapse
I'm in the same case, applied it yesterday, looks a lot better today... hopefully the very few left bubbles will be gone in a few days
Thanks for all the replies, I will try it for a few days now and see if its ok to have on. Atm I dont really notice the bubbles while the screen/light is on, but I hope its gone in a few days anyway

AMOLED screen cleaning

I had a weird problem...
I clean my screen regulary within few days, always with my t-shirt or screen cloth.But always when i breath hot air i get this bubbles, which I can feel under my nails but whitin a 2 seconds the screen comes back to normal, and I can't feel or see them until the screen is pretty dirty...
This bubbles must be from the fat on our fingers and sweat....
I tried with LCD cleaner spray and it didn't solve my problem even if I scratch it down with my nails, it can't go off...Pissed
Does anyone has similar problems?
woah dude!
If there hasn't been some kinda film/screen protector put on that you don't know about, I'd be returning that quick smart.
Well, i talked to SiMobil, which is working under vodafone here in Slovenia, and they said that this will probably look as my foult... :-(
I hope they'll help me, rather than returning it as working...

screen protector problem

ok, so i bought a new screen protector, and when i applied it, there's no bubbles at all but... it's reflecting kind of a rainbow holographic look which is EXTREMELY annoying... best way to describe it is static/snow or w/e u wanna call it that u'd see on a tv that has no cable, but it's not black and white, it's rainbow colored and the dots are way smaller then on a tv of course... it's really annoying and i'm just wondering is it because i used soapy water to apply the sp? it said in the instructions to use soapy water . . . (it was just a small drop of soap in a whole glass of water, very minimal, almost no bubbles at all were in the water)
ookas said:
ok, so i bought a new screen protector, and when i applied it, there's no bubbles at all but... it's reflecting kind of a rainbow holographic look which is EXTREMELY annoying... best way to describe it is static/snow or w/e u wanna call it that u'd see on a tv that has no cable, but it's not black and white, it's rainbow colored and the dots are way smaller then on a tv of course... it's really annoying and i'm just wondering is it because i used soapy water to apply the sp? it said in the instructions to use soapy water . . . (it was just a small drop of soap in a whole glass of water, very minimal, almost no bubbles at all were in the water)
Click to expand...
Click to collapse
If you read around that is typical of some of the SP's some people report the rainbow going away on different brands of SP after a week or two . Some report it never going away, so what SP did you buy?
Also its not because you used water to apply it.
talltexan said:
If you read around that is typical of some of the SP's some people report the rainbow going away on different brands of SP after a week or two . Some report it never going away, so what SP did you buy?
Also its not because you used water to apply it.
Click to expand...
Click to collapse
Ya, i contacted the seller and he told me that it was probably because the soapy water did not settle correctly to the adhesive side of the SP, so he sent out another one... hopefully i don't get the same problem with the 2nd one...
here's the product/seller if anyone is interested, i can't say if the product is bad or not, i might of just got a defective one or something, i'll let you know after i install the new one once i get it, the seller has great customer service imo so i really do hope things work out
tinyurl(dot)com/2dss7a6
(posted the url like that and in tinyurl cuz i can't post links)
other then the problem with the rainbow effect i gotta say i got it on very easily without a single bubble, the feel is great, there's no fingerprints on it, and when the screen is off (and the rainbow effect isn't there) it seems to be almost as transparent as the glass itself, i can barely tell it has a SP, just another reason i hope that the problem is resolved with the second SP
Had that problem with the t-mobile sp and it never went away. Got tired of it sp I just bought the realook Nd love it. It has no rainbowness
Sent from my SGH-T959 using XDA App
Wykedx said:
Had that problem with the t-mobile sp and it never went away. Got tired of it sp I just bought the realook Nd love it. It has no rainbowness
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
The Tmo one also was an anti glare so it gave a nasty blur pure garbage i put it back in the package and returned it within the 30 day accessory return policy.
well got the new one in, put it on my new phone (got a replacement that now isn't hardware locked) and it's looking great w/o problems =)

Bezel lost it's gloss out of nowhere....

I was checking my phone today when I got home and noticed that the bezel at the top was all murky, greasy, like dirty.
So I grabbed the alcohol and pour some on a clean hankie, rubbed all around.... screen is clean...bezel is clean....wtf...the top still fuzzy....if i pass the wet alcohol it becomes glossy again but as soon as the alcohol evaporates the surface becomes fuzzy again....
Tried several times to no avail....I wonder if anybody has any ideas on what could be done to fix the problem....
Try nail polish remover.
Do not use solvents on plastic. It will etch the finish.
djy said:
Do not use solvents on plastic. It will etch the finish.
Click to expand...
Click to collapse
This...
Your ruining your phone using alcohol on it
Sent from my SGH-T989 using Tapatalk
Could try damping a cloth (corner) in viniger and wiping wit it, don't go crazy just c if it helps
That ****s awesome, I use it for everythkng from cleanin my microwave to cleanin glass/counters etc, n just a fyi, its the best for microwaves, put just a lil bit in a bowl n microwave it for bout min n a half to 2min n wipe out the remains it lifts everything off, shouldn't harm the bezel n should help wit a lil bit of a shine
Try a little car wax. Not polish!
Honestly if you have used alcohol or other similar solvents in the past then thats your problem.
I have never used anything more than a screen wipe and my bezel is shiny..
PJcastaldo said:
Honestly if you have used alcohol or other similar solvents in the past then thats your problem.
I have never used anything more than a screen wipe and my bezel is shiny..
Click to expand...
Click to collapse
Yup, using the alcohol wipes probably evaporated the clear/shiny varnish on top of the plastic bezel, maybe even the actual paint.
Let is all take a moment of silence as another SGSII gets it's polish tarnished.
I would be careful too for the screen.. I wonder how much the glass can take

Question Got some permanent stains on the Display

Hey everbody,
I got some stains on the display that cannot be removed any more. If you move over them with the finger tip, you can feel a unevenness down. I have no idea where they could have been from.
What do u guys think. Im usually really careful with my smartphone.
I am by no means an expert first and foremost.
But when I have something I can't get off my glasses with regular cleaning, I will use some toothpaste and a soft microfiber cloth and that has just the right abrasiveness to get whatever is on my glasses off them. Granted there's more cleaning involved but it works for me
spart0n said:
I am by no means an expert first and foremost.
But when I have something I can't get off my glasses with regular cleaning, I will use some toothpaste and a soft microfiber cloth and that has just the right abrasiveness to get whatever is on my glasses off them. Granted there's more cleaning involved but it works for me
Click to expand...
Click to collapse
Thanks mate. But im pretty sure these are tiny "holes" in the top layer of the display.
xflowy said:
What do u guys think. Im usually really careful with my smartphone.
Click to expand...
Click to collapse
I think that you have not been careful enough and somehow damaged your display. It's possible that you only damaged the oleophobic coating, and not the underlying glass (should be easy to tell by looking at the display when it's ON - do the pixels underneath the damage still work?).
There is no other explanation to this, at least not from the looks of it (since you talk about "a[sic] unevenness down" - implying not superficial stains, but serious damage). There are extremely rare instances where displays damage themselves ("spontaneous shatter") but that is another matter entirely and has nothing to do with your - apparent - circular damages (since those lead to the shatter of the entire tempered glass). I'd wager either fire or acid or something else destructive happened here, but only you can tell.
Fire damage leaves a distinctive mark
Gorilla Glas Victus has a 6-7 on Mohs scale of hardness, you can pick whatever might have been your problem:
I have the same issue, appeared two days ago. I have one small one that looks the same as your small ones, On mine the mark is under the top glass, it almost looks like dust under an applied screen protector. If I look at it at 180 deg for the mark I can't see it at all, not until i move about 5 deg off 180, then at about a 45 deg angle it dissapears again.
To me that very big one looks like damage to the top surface, then the others look like they are below the glass
did you possibly get alcohol on the screen that dried up? I have something similar that happened to my screen and the only thing I can remember that possibly got on my screen was alcohol. I woke up the next day and noticed the spots on my phone but only when the screen is off
bolo808 said:
did you possibly get alcohol on the screen that dried up? I have something similar that happened to my screen and the only thing I can remember that possibly got on my screen was alcohol. I woke up the next day and noticed the spots on my phone but only when the screen is off
Click to expand...
Click to collapse
Alcohol is bad for the phone's display because it'll heat up the display and the glue inside will lose its stickiness. This causes the display to fall out or some damages like this cause the display to burn inside and show like this!
@randylahey786 Why in all heavens should alcohol heat up the display unless you burn it on the display/phone ? ..... and just for the record: i have been using isopropanol since ages to clean glasses, binoculars and, yes, also smartphone displays. BTW the nice tabs provided with many display protectors for cleaning the display are just alcohol swabs as well.....
danw_oz said:
I have the same issue, appeared two days ago. I have one small one that looks the same as your small ones, On mine the mark is under the top glass, it almost looks like dust under an applied screen protector. If I look at it at 180 deg for the mark I can't see it at all, not until i move about 5 deg off 180, then at about a 45 deg angle it dissapears again.
To me that very big one looks like damage to the top surface, then the others look like they are below the glass
Click to expand...
Click to collapse
can u upload a photo of yours?
bolo808 said:
did you possibly get alcohol on the screen that dried up? I have something similar that happened to my screen and the only thing I can remember that possibly got on my screen was alcohol. I woke up the next day and noticed the spots on my phone but only when the screen is off
Click to expand...
Click to collapse
Since i dont trink alcohol thats pretty unlikely, but yea, sth must have spilled over there but i have no idea what tbh.
s3axel said:
@randylahey786 Why in all heavens should alcohol heat up the display unless you burn it on the display/phone ? ..... and just for the record: i have been using isopropanol since ages to clean glasses, binoculars and, yes, also smartphone displays. BTW the nice tabs provided with many display protectors for cleaning the display are just alcohol swabs as well.....
Click to expand...
Click to collapse
I have seen issues with some people who have used sanitizer to clean the display and the display came out! Sanitizer contains alcohol in it, also isopropanol comes as a cleaning liquid especially for phones so they would've tested it but sanitizer or alcohol drinks are worst!
randylahey786 said:
I have seen issues with some people who have used sanitizer to clean the display and the display came out! Sanitizer contains alcohol in it, also isopropanol comes as a cleaning liquid especially for phones so they would've tested it but sanitizer or alcohol drinks are worst!
Click to expand...
Click to collapse
I agree, as you never know what stuff is included in those sanitizers and of course alcoholic drinks may include sugar and other ingredients that could leave residue on the screen after drying out.
I always get pure isopropanol for cleaning purposes, this way I know it's safe to use
Quite a few people on r/GooglePixel have had the same issue upon release - it's been speculated that it's something to do with the oleophobic coating not adhering to the glass & is a manufacturing fault.
I would contact Google and see if they will replace the device for you as it will probably get worse over time.
it looks like your oleophobic coating has been removed. Can you post some different photos? Do you have another smartphone you can add to the photo? Your display looks very dull (but it could be the photo).
I recommend the toothpaste and micro fiber trick the other comment suggested. then grab some oleophobic spray and coat your screen again. It takes 2 or 3 coatings to get it even but it works well. Unfortunately coating isn't covered in Google's Official Warranty (it says its not on their website). There's a good oleophobic brand that many people use and they swear by it but I forget the name.
But I would get the display even and unform first before doing anything - maybe even using a polisher tool with a really soft brush. Someone did this on reddit on their 6 Pro a few months ago to remove scratches and it worked really well.
I would also try to get as many reddit and xda posts as you can and document them, then contact Google and see what they can do. Also maybe try going to your nearest UbreakIfixit - see what they say? They see hundreds of different phones a day. But there seems to be over 15 posts on reddit that shows the same type of "Spotting" or "blotches" that appear on the 6 / 6 Pro. Not sure what exactly is going on there but some have gotten their devices replaced if I remember correctly (but others were told to kick rocks by google support, so make sure you prepare yourself before calling).
xflowy said:
can u upload a photo of yours?
Since i dont trink alcohol thats pretty unlikely, but yea, sth must have spilled over there but i have no idea what tbh.
Click to expand...
Click to collapse
Sorry missed you asking this question, will need to find a camera to take the photo
randylahey786 said:
I have seen issues with some people who have used sanitizer to clean the display and the display came out! Sanitizer contains alcohol in it, also isopropanol comes as a cleaning liquid especially for phones so they would've tested it but sanitizer or alcohol drinks are worst!
Click to expand...
Click to collapse
Neither sanitizer nor alcohol belong on a display. If people damage their phones on purpose or through the sheer act of incompetence, Google is hardly at fault... a phones display should only be cleaned with a fine microfiber cloth - and if the display is too dirty, only a special display cleaner should be used. Even that however should never be DIRECTLY applied to the display, but only used on a microfiber cloth again, which is then used in a slightly wet state to clean the display.
Since I know people, and people do stuff like that (smashing glasses cleaning cloth drenched in alcohol, sanitizer or something like that onto their phones), it's hard to judge/evaluate these threads here. Often it just seems like something that can easily be caused by a user, and is probably not a hardware issue.
xflowy said:
Hey everbody,
I got some stains on the display that cannot be removed any more. If you move over them with the finger tip, you can feel a unevenness down. I have no idea where they could have been from.
What do u guys think. Im usually really careful with my smartphone.
Click to expand...
Click to collapse
any update on this?
Alekos said:
any update on this?
Click to expand...
Click to collapse
what u mean? the stains are not removable. the coating seems to be gone at this area. i didnt try the suggestion yet to completely redo the coating
xflowy said:
what u mean? the stains are not removable. the coating seems to be gone at this area. i didnt try the suggestion yet to completely redo the coating
Click to expand...
Click to collapse
was wondering if you tried google support at all, just to see what they would say. there's other instances of "blotching" on reddit on the Google Pixel forum. Do you know how it might have happened now that its been a few more days>?
xflowy said:
Hey everbody,
I got some stains on the display that cannot be removed any more. If you move over them with the finger tip, you can feel a unevenness down. I have no idea where they could have been from.
What do u guys think. Im usually really careful with my smartphone.
You have touch these screen with something containing parfum
Click to expand...
Click to collapse
Same issue. It was caused by dripping some salsa on the screen at a restaurant and didn't notice it right away. First time I've ever had anything like this happen to a phone screen.

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