Help needed - One (M9) Q&A, Help & Troubleshooting

Hey there all,
I'm kinda new here and have a problem i can't figure out.
Tried to manually install the android 7 image and it went totally wrong, due to my own stupidity:angel:.
Following things:
-Kernel: Lk
-Product: htc_himauhl
-version: 1.0
-version-main: 3.35.401.32
-MID: 0PJA10000
-CID: HTC__031
The bootloaders is unlocked but it have S-on, also I have installed the TWRP. As i said, I don't know what went wrong but now my phone gets stuck in the white bootscreen with te red text: "This build is for development purposes only. Do not distribute outside of HTC without HTC's written permission. Failure to comply may lead to legal action." And also, when i want to reboot from TWRP, the message comes up: "No OS installed, are you sure?".
Anyone who can help me? I want my phone back.
Cheers!

"stuck in the white bootscreen with the red text"
onlogisch said:
Hey there all,
I'm kinda new here and have a problem i can't figure out.
Tried to manually install the android 7 image and it went totally wrong, due to my own stupidity:angel:.
Following things:
-Kernel: Lk
-Product: htc_himauhl
-version: 1.0
-version-main: 3.35.401.32
-MID: 0PJA10000
-CID: HTC__031
The bootloaders is unlocked but it have S-on, also I have installed the TWRP. As i said, I don't know what went wrong but now my phone gets stuck in the white bootscreen with te red text: "This build is for development purposes only. Do not distribute outside of HTC without HTC's written permission. Failure to comply may lead to legal action." And also, when i want to reboot from TWRP, the message comes up: "No OS installed, are you sure?".
Anyone who can help me? I want my phone back.
Cheers!
Click to expand...
Click to collapse
Hi,
First of all:
Important is that you choose the right Rom Version for your device!!! There are locked and unlocked versions
Your version must be the Unlocked/Developer Version (European Version)
VERY IMPORTANT:
To install Android 7 Nougat you must have installed the latest Marshmallow Version 3.35.617.31 -> To find here under http://www.htc.com/us/support/rom-downloads.html -> choose under Unlocked/Developer this: HTC One M9 3.35.617.31
To get your device going again with Android 6 Marshmallow do the following:
no, you are not stuck, you just erased your OS and that`s why you wil over and over end up on the "the white bootscreen with the red text".
I assume TWRP is still on your device. If not, install the latest version from here: https://dl.twrp.me/hima/
What you have to do:
Download the custom rom of your choice if you haven`t already. (I would recommend "ViperOneM9 5.3.0" from here: http://venomroms.com/htc-one-m9/ )
Put the custom rom (as Zip file) on your external SD card
Boot your device into recovery mode.
Once booted in recovery (i assume you booted TWRP) normal procedure execution:
Hit the Install button
Hit the Select Storage button and choose SD-Card (external SD-Card) and the OK button
Hit the button right next to the Select Storage button once till you read Install Zip on this button
Find and select the OS Zip file you just put on your SD-Card
Swipe to install
You are good to go now.
If you`ve created a backup via TWRP just hit the Restore button, select Package to Restore and swipe right on the bottom
Also read: http://venomroms.com/ruu/

Ok thnx. Gonna try it later tonight. Still have one more question: Does it matter that my phone is s-on?

Okay, so I've tried about evreything. Got a custom ROM up and going while having twrp installed. Now can someone tell me how to go back to original factory ROM, because I'm getting a little frustrated here. Nothing seems to work or I'm not doing it alright. Still need help here.
Thnx

Related

Stuck in WFS Recovery (White HTC Logo)

It all goes like this - I wanted to root my WPS to solve space problem, although, there was a solution for it without rooting, I figured I will be wanting to use some apps that need root access and some roms sooner or later.
So I did a search and found few ways to root my phone. Being a lazy ass I decided to use "the simple" one click solutions - gingerbreak (http://forum.xda-developers.com/showthread.php?t=1044765) or Root Unlocker (http://www.unlockroot.com/) This was no success. Gingerbreak kept rooting when I launched the app, but Root Unlocker displayed " FAIL TO GET SHELL ROOT". I figured that problem with Gingerbeak might be that I updated the software to the latest version -
Then I went on and tried another tutorial(http://forum.xda-developers.com/showthread.php?t=1195275). Everything was fine till I selected Recovery from bootloader. It got stuck with white HTC logo. Took out the battery tried to use newer version of ClockworkMod Recovery, but still was a no-go. I also can't do a factory restart. I can't do it from bootloader or settings > SD & phone storage > Factory data reset. (But could do it at first. Before trying to root my device I did a factory reset once.)
Is there a way to use another Recovery (not CMR) or force Recovery from fastboot? As I found there are some other people that got stuck with similar problem.
Other problems:
My phone doesn't show up in HTC Sync. Althought, when I tipe adb devices in cmd, it shows up. I did turn my AntiVirus off when I installed HTC Sync, but it still didn't display my phone.
I also found that I can't boot when I connect powered off phone to my pc. I have to take off my batery.
Here are my specs:
Model HTC Wildfire S A510e
It shows Marvel in bootloader.
Phone was S-OFF when I bought it.
Android 2.3.5
HTC Sence 2.1
Software number 2.26.401.3
I bought my phone without a contract from a local internet shop. I am from Baltics.
The phone might be somewhere from Europe.
My bet would be Poland. (guessing that manual language is Polish, but I might be wrong)
Thanks in advance.
UPDATE!
I took the original recovery img from http://forum.xda-developers.com/showthread.php?t=1426611 and flashed it. All went well. I did a restart (after doing this I was able to boot power my device while connected to pc) and had another try with CMR recovery, but it didn't work. I also I tried http://forum.xda-developers.com/showthread.php?t=1406321 recovery img, but it didn't help, I still can't get into.
How to root Wildfire S S-OFF the easy way
First download this
Put it in your memory card
then press and hold voldown+Power
It will load the bootloader follow the instructions on the screen and update accordingly
Then Turn off
Remove that PG76IMG from sdcard
After that download this and put in your memorycard and update same way, it will flash the CMR5.0.2.8 (after flashing dont forget to remove this PG76IMG from sdcard as well).
Now download this put it in your mmc and flash this from recovery.
Done.. U have successfully rooted Ur S-OFF device Now In CWM do factory reset install new custom rom according to the way devs say. I can assure U that this process will even remove Ur white screen
im stuck too on the recovery s-on btw and bootloader unlocked
ME TOO
but i m s-on
Same problem here, unlock by htc-dev worked. Recovery flashed but device stays stuck on the HTC logo. So my daughter's phone is unlocked but that's it.
Thanks, but now I am simply stuck with white htc logo on black background with purple line after entering recovery.
There might be another work around with fastboot, but also have a fastboot remote: not allowed.
Let me know
7axew3ku said:
Thanks, but now I am simply stuck with white htc logo on black background with purple line after entering recovery.
There might be another work around with fastboot, but also have a fastboot remote: not allowed.
Click to expand...
Click to collapse
I dont understand. If ur splash screen changed means u have installed cwm. Just select recovery and install a rom. Like this one
Download the rom. Put in ur sdcard.
remove battery
press vol down+power
press vol down
press power to select recovery
In recovery to move press vol up/down, to select press power
Wipe data/factory reset
Wipe cache partition
Advanced>> Wipe Dalvik cache then also wipe battery stats
Go back
Install zip from sdcard
Select the romname.zip put in sdcard
that should be it instructions are also found in that rom. thread so simple!!
7axew3ku said:
Thanks, but now I am simply stuck with white htc logo on black background with purple line after entering recovery.
There might be another work around with fastboot, but also have a fastboot remote: not allowed.
Click to expand...
Click to collapse
Here is a flash file you can try since you are S-Off. It should flash the default splash image, CWM 5.0.2.8, hboot 1.03 and re-calibrate the touch panel.
Hope it works for you.
Deleted
Problems persist
I have the same problem. My bootloader is unlocked via HTCDEV.com, though with S-ON. In any case...
My WFS is running 2.3.5, it's A510e.
installed recovery image 5.0.2.8 via console (had trouble installing it from the SD card).
each time I attempted to go HBOOT > RECOVERY, my phone would reboot, but would be stuck in black screen with the nav buttons at the bottom lit up (HOME, MENU, BACK, SEARCH).
installed recovery image 6.0.1.0 via SD card, going to HBOOT > RECOVERY will restart the phone, but it freezes on the white screen with the green HTC logo
downgraded to recovery image 6.0.0.3 via console, same problem - frozen on the white screen with the green HTC logo.
at this point, I'm out of ideas, but it seems that recovery image is at fault here?
*** UNLOCKED ***
MARVEL PVT SHIP S-ON RL
HBOOT-1.09.0099
MICROP-7.57.39.10M
Feb 8 2012,18:29:31
Is there a way to execute the ROOT.ZIP script on the phone but via the console on PC?
Return back to Normal after BOOT-LOOP !
muckz said:
I have the same problem. My bootloader is unlocked via HTCDEV.com, though with S-ON. In any case...
My WFS is running 2.3.5, it's A510e.
installed recovery image 5.0.2.8 via console (had trouble installing it from the SD card).
each time I attempted to go HBOOT > RECOVERY, my phone would reboot, but would be stuck in black screen with the nav buttons at the bottom lit up (HOME, MENU, BACK, SEARCH).
installed recovery image 6.0.1.0 via SD card, going to HBOOT > RECOVERY will restart the phone, but it freezes on the white screen with the green HTC logo
downgraded to recovery image 6.0.0.3 via console, same problem - frozen on the white screen with the green HTC logo.
at this point, I'm out of ideas, but it seems that recovery image is at fault here?
*** UNLOCKED ***
MARVEL PVT SHIP S-ON RL
HBOOT-1.09.0099
MICROP-7.57.39.10M
Feb 8 2012,18:29:31
Is there a way to execute the ROOT.ZIP script on the phone but via the console on PC?
Click to expand...
Click to collapse
Hi,
I read boot-looped for many in this thread...
I Hope this method would solve all your problems....
Follow and flash these system.img, boot.img and recovery.img file as in the link. (You must have installed .net framework on your PC).
http://forum.xda-developers.com/showpost.php?p=21891784&postcount=1
Hope this may useful!! (If really just press 'Thanks")......
Senthamil said:
Hi,
I read boot-looped for many in this thread...
I Hope this method would solve all your problems....
Follow and flash these system.img, boot.img and recovery.img file as in the link. (You must have installed .net framework on your PC).
http://forum.xda-developers.com/showpost.php?p=21891784&postcount=1
Hope this may useful!! (If really just press 'Thanks")......
Click to expand...
Click to collapse
Nope didn't work. I reflashed each of the boot.img, system.img, and recovery.img, manually though, since the utility didn't work for me. To do this, I booted into HBOOT, then FASTBOOT, and ran commands from my machine "fastboot flash <image type> <image.img>", where <image type> is either boot, recovery, or system, and <image.img> is the corresponding image (boot.img, recovery.img, system.img).
It seems my recovery cannot boot from HBOOT. It simply gets stuck.
With clockwork recovery 5.0.2.6, the phone appears to shut off completely.
With clockwork recovery 5.0.2.8, the phone will shut off except the Android buttons at the bottom are lit up.
I don't know if I can use later CW recovery images, but I tried 6.0.0.3 and I get stuck at the white background with green HTC logo when attempting to go into RECOVERY. Downgraded back to 5.0.2.8.
However, I gave the HTC SuperTool v3 another try, and this time it worked. Previously was giving me errors.
So... to those that are stuck, boot your phone normally. Make sure to go into Settings > Applications > Development and enable USB debugging. Also enable 3rd party installs, just in case.
Then proceed to STEP 3 on this page http://www.htcwildfiresblog.com/2012/03/guide-to-rooting-htc-wildfire-s-235-s.html
For those who want more info, here's another thread:
http://forum.xda-developers.com/showthread.php?t=1725398
It appears that the latest Wildfire S has a slightly different firmware, possibly for the video chip, which causes the CWM Recovery not to work. Perhaps there'll be a fix released eventually, but for now you can follow the thread above for some possible workarounds and more info.
Try mg all in one tool. Here: http://forum.xda-developers.com/showthread.php?t=1697985
It should sort out you guys problems.
muckz said:
Nope didn't work. I reflashed each of the boot.img, system.img, and recovery.img, manually though, since the utility didn't work for me. To do this, I booted into HBOOT, then FASTBOOT, and ran commands from my machine "fastboot flash <image type> <image.img>", where <image type> is either boot, recovery, or system, and <image.img> is the corresponding image (boot.img, recovery.img, system.img).
It seems my recovery cannot boot from HBOOT. It simply gets stuck.
With clockwork recovery 5.0.2.6, the phone appears to shut off completely.
With clockwork recovery 5.0.2.8, the phone will shut off except the Android buttons at the bottom are lit up.
I don't know if I can use later CW recovery images, but I tried 6.0.0.3 and I get stuck at the white background with green HTC logo when attempting to go into RECOVERY. Downgraded back to 5.0.2.8.
However, I gave the HTC SuperTool v3 another try, and this time it worked. Previously was giving me errors.
So... to those that are stuck, boot your phone normally. Make sure to go into Settings > Applications > Development and enable USB debugging. Also enable 3rd party installs, just in case.
Then proceed to STEP 3 on this page http://www.htcwildfiresblog.com/2012/03/guide-to-rooting-htc-wildfire-s-235-s.html
Click to expand...
Click to collapse
It finally worked. I am rooted. Thanks mate and everybody (who hasn't already received a thanks) that joined this posts receives virtual cookie from me and thanks.
I flashed stock http://forum.xda-developers.com/showpost.php?p=21891784&postcount=1 and run SuperTool and it worked.
It took me a week, but it is finally done. Let the good times roll.:laugh:
7axew3ku said:
It finally worked. I am rooted. Thanks mate and everybody (who hasn't already received a thanks) that joined this posts receives virtual cookie from me and thanks.
I flashed stock http://forum.xda-developers.com/showpost.php?p=21891784&postcount=1 and run SuperTool and it worked.
It took me a week, but it is finally done. Let the good times roll.:laugh:
Click to expand...
Click to collapse
It appears that CWM 5.0.2.8 actually works, but it doesn't provide any output to the screen. With ROM Manager, you can automate starting into CWM Recovery and installing a custom ROM, so it doesn't matter if the screen is blank.

Please help - seemingly bricked M9 after attempting to restore to stock

Hi all,
I'm in desperate need of help here, I purchased an already modified HTC One M9 (which i wasn't aware of when purchased) and have attempted to flash it back to Stock.
well i've made a real mess of it and I really don't understand what to do now if someone could help it would be greatly appreciated. as the phone currently stands:
I've somehow removed the TWRP and it boots into standard recovery
Its been wiped as a pre-req of a guide i followed to install the stock image so it wont boot at all
I can't get my PC to see it when i boot into Download mode, so ADB and fastboot do not see it.
I'm tearing my hair out and really wondering where i can go from here.
Any help is greatly appreciated.
Many thanks.
Several things that would be helpful to know, if you can:
About your phone
- your phone's carrier variant (AT&T, T-Mobile, developer, et cetera)
- what you can boot into (recovery, bootloader, download)
- are you S-ON or S-OFF (boot into bootloader, see upper left hand corner)
About your computer
- what drivers have you installed on your PC
- whether or not HTC Sync is installed on your PC
Depending on what you can boot into, an RUU is your safest option - you'll need to download the RUU that corresponds to your phone's carrier variant. Barring that, if you can boot into download mode, you should be able to install TWRP - which may open up some other options.
The carrier is a UK model unlocked factory so i'd imagine just the standard EU model.
I can get into Recovery which is the standard Android one, Bootloader and Download mode
S-ON which is what confuses me, alot of these posts are regarding S-OFF devices
UPDATE: I managed to figure out i was running 2.10.401.1 so i downloaded the corresponding file for it. Formatted an SD Card to FAT32 and put the file on named 0PJAIMG.zip
It looked like it was working but failed on System.img, the device rebooted and now its stuck on white HTC screen with the Green HTC logo.
I can't turn it off, its just stuck there, any ideas?
andyobmonkey said:
I can't turn it off, its just stuck there, any ideas?
Click to expand...
Click to collapse
I'm sorry for the late reply. I hope you've had better luck in the meantime. If not, you can force a reboot by pushing and holding the power button & volume up.
If you can reboot, see what you can boot into. From what little research I've attempted on your carrier's software offerings, I'm not seeing an executable RUU (ie, installable from Windows). If there is one, that is by far the most dependable way to restore your phone to stock condition.
If you're intent on using the SD card install method (or it is the only way), you might consider ensuring that it is a reliable card. A read failure in the middle of a firmware update might explain the install issues you're having.
Beyond that, I'm afraid I don't have any further advice; I've reached the end of my experience! But if you still need help, please post an update and let us know what is going on.
Get a fresh SD card and pop TWRP or CWM on it along with the stock image. Automatic recovery and 3 wipe there we go. I only got boot loops when I was using a corrupted SD. Also, try both the ones with the underscores replacing spaces and regular names. One of them seem to be a decoy, as far as I can see.
andyobmonkey said:
UPDATE: I managed to figure out i was running 2.10.401.1 so i downloaded the corresponding file for it. Formatted an SD Card to FAT32 and put the file on named 0PJAIMG.zip
Click to expand...
Click to collapse
That file is corrupted and shouldn't be used. You can try reviving your phone by using this RUU service since there is no working 2.10.401.1 RUU you could use.

Looking to replace stock rom

Just purchased the P8000 with the stock UI and all those little apps they install that no one ever actually wants.
Is there a rom I can install that will basically put this back to being what I think is a standard UK phone. It versions are presently as follows.
Android V 5.1
BaseBand V: MOLY.LR9.W1444.MD.LWTGLMP.V16.P10
Kernel: 3.10.65
Build No: ALPS.L1.MP3.V2.NB6753.65U.L1_P22
Custom Build Version: Elephone_P9000_20151014
thanks in advance
You should try Eragon rom, this is much better than stock although it is based on stock it has been improved greatly. This is the only fully working rom at present.
http://forum.xda-developers.com/elephone-p8000/development/rom-06-9-eragon-1-0-android-5-1-t3195007
Sorry thats not true, there is a vibe and flyme rom but they either have Chinese apps or lots of features we can use.
Thats the one I think I am going to look at this evening when I get home, thanks. Cant understand why they have some great and cheap phones coming out of Asia but insist on filling them up with bloatware...
Personally I dont think the p8000 has much bloat especially compared to samsung phones. I am sure you will enjoy Eragon.
I lost my phone (lenovo) in Dubai, was not handed in at the airport, no surprises there, so this is a cheap alternative.
Anyway, followed the instructions, and my screen looks nothing like the one on the Elephone instructions page.
I can see the recovery function, but when I select it, the Elephone logo appears for a few seconds, then I have a dead Android icon, with red triangle and exclamation mark, so I cant even root the thing yet, even following their instructions
Try using philz recovery, this is what I use. Its a scatter file just like elephones clockworkmod version. Just to confirm, are you holding volume up button and power at the same time which brings up the bootloader. Then select what you want with volume up and confirm with volume down?
http://forum.xda-developers.com/ele...covery-philz-touch-6-59-0-port-p8000-t3224478
ok Im going to have another go at this, as I am not sure I did anything right.
Looking at the Phillz Link, it takes me to the flash info at Elephones site.
Followed the instructions and selected scatter file, flashtool download took about 4 seconds, max.
Came up with the big green tick in the window
Now is where I am lost, because it says the rom download is now completed, but nothing on the phone has changed, and there appear to be no more instructions?
What exactly have I just done, because its not entirely clear.
I am assuming I just downloaded a backup copy of the rom I have presently installed, the stock P8000 rom, but the instructions are not exactly clear on this
ok, this time on holding power and vol down I got a different display, but sadly the 4 available options were in chinese so I have no idea which one to select, and I suspect the next page, should I guess right, will also be in Chinese, so I guess I cant do this,
Right, making some, little, progress.
Now get into bootloader (instructions are not quite right for me, have to do Pwr + Vol Down, then select recovery, then hold power and vol up to get into bootloader
Anyway, select eragon from folders, and it starts then says failed with an error aborted.
Back to try again, with new fresh download
ok following the instructions from Eragon, I get to the select the zip and it starts and fails, however, I place the zip fileon what I know is the external microSD I put in the phone, but I get the feeling that during the start process it un-mounts this drive and thus fails immediately.
So, I am now able to do as follows.
Put ZIP onto external SD
Boot into Bootloader
factory reset phone
Select ZIP
Start install
fail with following information
E:cannot mount custom path
E:you must first setup a valid folder
/storage/sdcard1: Checking
/storage/sdcard1: mounted
Calculating MD5sum....
I then select YES - INSTALL Eragon_P8000_V_5.5.0.zip
Installing:/storage/sdcard1/Eragon_P8000_V_5.5.0.zip
Finding update package...
Opening update package...
E:/Cant Open storage/sdcard1/Eragon_P8000_V_5.5.0.zip
(bad)
E:Installation aborted
Press any key to continue
lovely, looks like its bricked.
Get logo nothing else
Can get to the android menu where it says recovery, something I cant read and normal, but recovery does nothing
Which revovery do you use?
Use thePhillz Touch recovery, cwm have problems with external sd.
Best way to install it is for you via SPFlash tool.
If you done with that, you can boot into bootloader and choose there recovery.
Than you should be able to install the marvelous Eragon ROM.
hth
Cheers
sorry Im not following you.
I have the flash tool software
I appear to no longer be able to get into the bootloader.
can I upgrade the firmware to Eragon using the flashtool?
I have to say, I am a very technical person but this is a baffling process.
I am well versed in rom updates on MB, Tablets etc, all of which should be similar.
after trying both the Eragon and Phillz instructions, nether worked for me
Then I found the phone sat at the logo and I was unable to do anything
Now, for unknown reasons it let me into the bootloader again
I am now able to factory reset
I am not going to try Eragon because it simply will not let me do it
Are you all sure you have the same phone, or that there are not perhaps some versions of the same phone where these instructions are not right?
What seems simple to do is proving impossible to do
Why else able to enter the recovery
111
spottedhaggis said:
I have to say, I am a very technical person but this is a baffling process.
I am well versed in rom updates on MB, Tablets etc, all of which should be similar.
after trying both the Eragon and Phillz instructions, nether worked for me
Then I found the phone sat at the logo and I was unable to do anything
Now, for unknown reasons it let me into the bootloader again
I am now able to factory reset
I am not going to try Eragon because it simply will not let me do it
Are you all sure you have the same phone, or that there are not perhaps some versions of the same phone where these instructions are not right?
What seems simple to do is proving impossible to do
Click to expand...
Click to collapse
I had trouble getting Philz recovery to load to phone but finally got it to work using the latest version of SP flash tool from Android MTK. Google to find it. Load the scatter.txt from unzipped Philz recovery, click download, attach powered off phone to PC. Only took a few minutes to load for me.
spottedhaggis said:
ok following the instructions from Eragon, I get to the select the zip and it starts and fails, however, I place the zip fileon what I know is the external microSD I put in the phone, but I get the feeling that during the start process it un-mounts this drive and thus fails immediately.
So, I am now able to do as follows.
Put ZIP onto external SD
Boot into Bootloader
factory reset phone
Select ZIP
Start install
fail with following information
E:cannot mount custom path
E:you must first setup a valid folder
/storage/sdcard1: Checking
/storage/sdcard1: mounted
Calculating MD5sum....
I then select YES - INSTALL Eragon_P8000_V_5.5.0.zip
Installing:/storage/sdcard1/Eragon_P8000_V_5.5.0.zip
Finding update package...
Opening update package...
E:/Cant Open storage/sdcard1/Eragon_P8000_V_5.5.0.zip
(bad)
E:Installation aborted
Press any key to continue
Click to expand...
Click to collapse
you still have the problem? if yes send me a pm . i can help

Help Please: No OS is Installed

I have a HTC One M8 that I severly screwed up when I was playing around with it (I know, I know) and now in TWRP I get the message "no OS is installed". I do not have a back up, but I do have a MicroSD that I can load an OS on and hopefully get it up and running again. Any help would be greatly appreciated!
Here is the info from the fastboot screen:
Software Status Modified
Unlocked
S-ON
HBoot - 3.19.0.0000
CID - ROGER001
If any other info is needed to help me, please let me know!
Edit: I'm on a Mac if that matters at all for procedure.
Post fastboot getvar all result (without serial & imei no.) then we'll see what actually you need to do
videotape74 said:
I have a HTC One M8 that I severly screwed up when I was playing around with it (I know, I know) and now in TWRP I get the message "no OS is installed".
Click to expand...
Click to collapse
This is usually due to wiping "System" in TWRP, which is the OS partition. My advice (which you may already now realize) is you should not be wiping anything in TWRP, if you aren't 100% sure what it means and what the result will be. Those options are in the "Advanced" wipe section of TWRP for a reason.
You should be able to put any M8 custom or stock ROM (compatible with your firmware) on the SD, and flash in TWRP. But to give any more specific instruction, we need the getvar info as requested in the previous response.

Stuck - can't get pass the htc logo screen

Hello guys,
I'm newbie here. I'm not a tech guy, to be honest. My problem is that I'm stuck on the HTC Logo Screen. My phone is HTC One M8 Eye.
So this morning, I was trying to root my phone. I unlocked my phone already ( now my phone said "Software Status: Modified" and "***Unlocked***" ). Everything was good until I was installing SuperSU.zip file. It didn't work. So I tried to search for a newer version of SuperSU, I think it's 2.56 or 2.76. I copied that to my phone, trying to install via TWRP 2.7.0.2. Everything was good, I though. It said "successful" and "all done". But when it rebooted, it got stuck on HTC Logo Screen.
I tried to turn it back on and off by holding the lock botton, volume up and volume botton at the same time. Then I tried to force it to go into the fastboot mode ( I don't know what to do call that ) where it showed me some options like fastboot, hboot, recovery and stuffs...I'm freaked out from this point and tried to relock my phone via the toolkit by Hasoon. Then I also returned my phone to S-on.
Now the problem is that I can get into the recovery screen with options like fastboot, hboot, but I don't have access to my internal storage anymore. And I'm stuck with HTC Logo Screen. The closest time was that it said "HTC One tm" but not "HTC". Then nothing happens next.
I'm pretty sure I messed up...A LOT.
Please, if anyone knows how to solve this, help me? I'm like, here, begging you since this phone is really important to me.
Thank you in advance.
1. Your main mistake is using an outdated tool
2. Bigger mistake you used tool meant for M8 not M8 eye (they are different device)
3. Biggest mistake you used an outdated TWRP and not meant to be used on M8 eye.
You can try :
1. Install correct TWRP for M8 eye - http://forum.xda-developers.com/showpost.php?p=62030698&postcount=144
2. Install SuperSU 2.76
and see your device will boot or not.
If not, you need to restore nandroid backup or RUU
khanhnn said:
I'm freaked out from this point and tried to relock my phone via the toolkit by Hasoon. Then I also returned my phone to S-on.
And I'm stuck with HTC Logo Screen. The closest time was that it said "HTC One tm" but not "HTC". Then nothing happens next.
Click to expand...
Click to collapse
This is exactly what is supposed to happen when you relock the bootloader, it renders the phone unable to boot into OS. This should never be done, unless you are going to flash an RUU.
Along with the other mistakes already pointed out, it seems you are trying things without properly understanding what the result will be, and without researching properly beforehand.
Also, you say you went back to s-on, but were you ever actually s-off? The only working s-off method is sunshine, which requires root. Therefore, I don't see how the phone could have been s-off (unless you received it that way) and it doesn't actually make sense when you say you returned to s-off.
---------- Post added at 10:21 AM ---------- Previous post was at 10:19 AM ----------
khanhnn said:
Then I tried to force it to go into the fastboot mode ( I don't know what to do call that ) where it showed me some options like fastboot, hboot, recovery and stuffs...I'm freaked out from this point
Click to expand...
Click to collapse
That is called the bootloader screen. You were trying to get into fastboot mode, and you got the bootloader screen, which then allow you to select fastboot (use vol keys to move between options, power button to confirm, if fastboot is not already selected) so I don't see what the issue is here?
Hello,
Thank you for your reply. I successfully installed the TWRP version you mentioned. But I don't know how to push the supersu zip file into my phone now since I don't have access to the internal storage.
Can you help me please?
Thank you very much!
khanhnn said:
I successfully installed the TWRP version you mentioned. But I don't know how to push the supersu zip file into my phone now since I don't have access to the internal storage.
Click to expand...
Click to collapse
Boot into TWRP, and your phone's internal storage should show up if you connect to your PC.
Hello redpoint73,
Thank you for your help.
But I'm now stuck in a new problem. I'm stuck at the bootloader screen.
I guess I'm somehow closer to finishing fixing my phone ( or I hope so since this is really important to me ).
I tried to install ROM ( which I downloaded from the HTC website I think ) but it didn't work out well. It said it was about to reboot but when it did, it returned to the bootloader screen. I tried to reboot a 2 times already but it always returned to the same screen.
What should I do now?
Thank you again.
khanhnn said:
But I'm now stuck in a new problem. I'm stuck at the bootloader screen.
Click to expand...
Click to collapse
I can't tell from the (lack of) information provided, what you have done to this point.
You said you installed TWRP 3.0? Were you ever able to boot into TWRP (or it just went to bootloader)?
If you were able to boot TWRP, were you able to use it access internal storage, as I suggested? Then what happened next?
khanhnn said:
I tried to install ROM ( which I downloaded from the HTC website I think ) but it didn't work out well. It said it was about to reboot but when it did, it returned to the bootloader screen. I tried to reboot a 2 times already but it always returned to the same screen.
Click to expand...
Click to collapse
What you downloaded is likely an RUU (ROM Update Utility) not just a ROM, there are distinct and critical differences, and you should take care not the mix up the terminology.
What is the (full and exact) file name of the RUU? You need to make sure its the right one for your device, before proceeding. And to make sure which path you want to take: TWRP to flash SuperSU or restore stock backup, or RUU. As the process is very different for each. RUU required you relocking the bootloader, which in turn prevents the installation of TWRP. So you need to be sure of which way you want to proceed the path forward, otherwise you will be wasting time going around in circles.
Also, you should do fastboot getvar all, and post the output (delete IMEI and serial number before posting) so we can see more info about the phone; in order to proceed properly.
Dear redpoint73,
Thank you for all the help you have provided until now.
Yes, I can get into the TWRP ( after I selected HBOOT, I selected RECOVERY and there I was, in the TWRP ). I can get to the internal storage but I'm not sure that is what you mentioned before. Which I can access is that I can select the zip file to install ( in the TWRP screen ) , nothing else I guesss. ( I asked yesterday that how could I access the internal storage because I wanted to copy the ROM file into my phone and install it in the TWRP )
I think I downloaded both the RUU and the ROM.
Case 1: WITH THE RUU:
Everything was okay and I'm pretty sure that I downloaded the correct version ( the other two versions said that I had to use the correct one for my phone ). The file name was RUU_M8_UL_M60_SENSE70_ATT_MR_Cingular_US_6.20.502.5_combined. However, I encountered the error 171 although I downloaded the HTC One Drivers already ( which is HTC Sync ). I couldn't get through this error so I gave up and tried something with the ROM.
Case 2: WITH THE ROM:
So I downloaded the ROM first from someone in xda forum. I installed it via TWRP and it said "Successful" on the screen. It said that I just gotta tap "reboot". But when my phone rebooted, it went back the bootloader screen. I rebooted 2 more times and the results were still the same. So I searched for some ROMs from other sources and all the times, it said "Successful" on the screen. It just always went back to the bootloader screen however.
Anyway, this is my phone info ( I think ) from the command getvar all:
version: 0.5
version-bootloader: 3.19.0.0000
version-baseband: 1.29.213311711.15G
version-cpld: None
version-microp: None
version-main: 5.07.425.1
version-misc: PVT SHIP S-ON
serialno: REMOVED
imei: REMOVED
imei2: Not Support
meid: 00000000000000
product: mels_tuhl
platform: hTCBmsm8974
modelid: 0P6B90000
cidnum: HTC__059
battery-status: good
battery-voltage: 0mV
partition-layout: Generic
security: on
build-mode: SHIP
boot-mode: FASTBOOT
commitno-bootloader: 5c9466dd
hbootpreupdate: 11
gencheckpt: 0
I hope this works out well
Case 1 : wrong RUU for your device
Case 2 : wrong ROM for your device
Do you really read what I posted above ? Your device is M8 eye not M8.
Case 1 : there is no RUU available for M8 eye 5.07.425.1
Case 2 : there is almost no flashable ROM for M8 eye
Using M8 RUU you'll get error, using ROM meant for M8 it won't boot, you'll get stuck on bootloader
Until you can find 5.07.425.1 RUU or backup, temporarily fix your device by restoring 5.07.401.1 backup that you can find in my backup thread.
Thank you for all of your help guys!
All sorted and my phone is back, alive!
I really appreciate what you did for me!
khanhnn said:
Yes, I can get into the TWRP ( after I selected HBOOT, I selected RECOVERY and there I was, in the TWRP ). I can get to the internal storage but I'm not sure that is what you mentioned before. Which I can access is that I can select the zip file to install ( in the TWRP screen ) , nothing else I guesss. ( I asked yesterday that how could I access the internal storage because I wanted to copy the ROM file into my phone and install it in the TWRP )
Click to expand...
Click to collapse
When booted into TWRP, you can connect to PC, and the phone's internal storage (as well as SD, if you have one inserted) will show up as a drive on your PC, that you can freely drag and drop files, etc.
If not, go to the MOUNT button in TWRP; and check the "Data" box (and "Micro SDcard" if desired). But these should be checked by default (at least on the TWRP build I'm on).
khanhnn said:
Case 1: WITH THE RUU:
Everything was okay and I'm pretty sure that I downloaded the correct version ( the other two versions said that I had to use the correct one for my phone ). The file name was RUU_M8_UL_M60_SENSE70_ATT_MR_Cingular_US_6.20.502.5_combined.
Click to expand...
Click to collapse
Not sure how you can be "pretty sure" this is the right RUU, and how you came to think it was. This is the RUU for the US AT&T version. Also, the RUU would need to match the version number in the RUU name (at least have "425" in the position x.xx.425.x as that number is the carrier version identifier).
sir same problem is with me,
i need correct ROM for htc one m8 eye,please help me ,
my email is
[email protected]

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