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Hi,
I just got my Fire TV set up. Used Smart DNS Proxy as part of wifi set up. Installed Netflix. When I open netflix and login using login credentials, the app crashes. I can't go beyond login screen.
I can stream Prime videos, crackle etc but not Netflix.
1 click settings is correctly set on Amazon account. I have tried deleting data and cache of all the apps installed and restarted the fire tv but couldn't succeed. I even tried resetting the fire tv but it didn't help either.
Any help is appreciated.
Is there anyway I can enable some logging to see why Netflix is crashing?
gopichandpai said:
Is there anyway I can enable some logging to see why Netflix is crashing?
Click to expand...
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adb logcat
I saw your thread on prerooted images: http://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337
I see that you have provided a zip update to fix Netflix. Unfortunately, I am on the 51.1.4.0_user_514006420 version so I can't root my fire TV. Is there anyway I can apply your Netflix fix on this version?
Attaching the logcat output. Any help is appreciated.
Attached now
I was hoping that downgrading the Netflix app might work for me. I uninstalled the latest Netflix app and installed the old app http://www.amazon.com/gp/product/B00FLJ1CFM/?tag=aftvn-20. But, when I open the old app, it asks me to upgrade to the new version.
I am not able to use Netflix at all. I hope some one can come with a solution soon.
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
dbdoshi said:
Found 2 error lines related to Netflix. I searched for those and both lines are sometimes related to orientation issues. Might not be related to your issue, but figured I will throw this out to you:
Do you have any apps loaded to change orientation on your FTV?
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Click to collapse
No, it is a new box. I have tried resetting the box and installed only Netflix. Even then it didn't work.
Netflix is updated to 1.1.1 build 125. I am facing the same issue on this version of Netflix as well. Raised a ticket with Amazon. It's been a week. Doesn't look like they have been progressing much on my issue.
I hope some one here will be able to help me fix the netflix issue.
Attaching the log from the new version of Netflix.
As expected, Amazon and Netflix said they don't support the issues when Netflix is accessed outside US, UK and Germany. Looks like I just need to wait for new firmware releases on Fire TV and/or new version of Netflix to see if it ever works.
I hope some one from here can help me with the issue that I am seeing. Or some one finds a way to root the latest version of the firmware so that I can install some custom firmware or older version of the firmware to fix the Netflix issue.
This issue was because of HDMI-CEC issue!
I disabled the HDMI-CEC and restarted the Fire TV and Netflix is working like a charm.
Netflix is crashing again after the latest Fire TV update. This is so frustrating.
you're not alone
i'm in US and just receive my amazon fire tv stick
software update being done automatically during setup, so it's up to date
netflix is not pre-installed, so i install from store ver.1.1.1 build 125
the app crashses straight away after login using login credentials
Thanks for your reply. It worked for me couple of times but 99% of the time it didn't work me. Raising a ticket with Amazon didn't help either. They are clueless!
The status as of today is it is not working.
I sideload latest netflix ver.3.8.3 from google playstore and netflix working
However since this netflix version for tablet, then fire remote won't work on this version
I'm going to call netflix and escalate this issue
Are you getting HD on the side loaded app?
gopichandpai said:
Used Smart DNS Proxy as part of wifi set up.
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Click to collapse
Any chance of using an Ethernet cable just for troubleshooting?
wellersl said:
Any chance of using an Ethernet cable just for troubleshooting?
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Click to collapse
Tried with Ethernet cable too. Same result
Hi guys, i have searched everywhere and failed to find an answer. Please advise how can i resolve this issue. I have 3 AFTVs and all 3 have this issue. All the FireTVs boxes rooted on Version 51.1.1_user_51170220. Every time i start YouTube and select a video, it crashes to main home screen. If i also cast something using YouTube Casting, it does same thing. I normally use Kodi, but when i play YouTube, i normally reboot box or shutdown Kodi completely. I have also removed Kodi to test and it still crashes.
Hmm tried all, still no luck
Sent from my Nexus 4
Hi, my AFTV have this problem too. I checked Amazon Youtube App customer reviews and other peoples have this problem too. Amazon don't give any solution.
I am having a similar issue, but with Netflix. Please have a read:
http://forum.xda-developers.com/fir...fire-stcik-t3147348/post61636438#post61636438
I think the issues lay in bad coding in app development.
nycelitemaster said:
Hi guys, i have searched everywhere and failed to find an answer. Please advise how can i resolve this issue. I have 3 AFTVs and all 3 have this issue. All the FireTVs boxes rooted on Version 51.1.1_user_51170220. Every time i start YouTube and select a video, it crashes to main home screen. If i also cast something using YouTube Casting, it does same thing. I normally use Kodi, but when i play YouTube, i normally reboot box or shutdown Kodi completely. I have also removed Kodi to test and it still crashes.
Click to expand...
Click to collapse
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
dbdoshi said:
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
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Click to collapse
Is it possible if you can install the amazon version and provide feedback? Thanks
Sent from my Nexus 4
nycelitemaster said:
Is it possible if you can install the amazon version and provide feedback? Thanks
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Click to collapse
Ok, I installed the Amazon version (1.1.1), the one with the blue box that says "YouTube" in white fonts. This was side by side install with Google version. This works.
I then uninstalled the Google one, rebooted my FTV and tried the Amazon one. And that runs fine as well. I wish it didn't work so that we can have a repeatable bug, but unfortunately not. I also did the same steps on my other FTV (one rooted version back) and all runs fine, side by side and by itself.
Unrelated to your problem, I noticed a quirk in the Amazon version. Neither the wireless keyboard or the Amazon's official FTV app (on iPhone) can be used to search within the application. But keyboard functionality in the Google version works fine in the search.
dbdoshi said:
Ok, I installed the Amazon version (1.1.1), the one with the blue box that says "YouTube" in white fonts. This was side by side install with Google version.
I then uninstalled the Google one, rebooted my FTV and tried the Amazon one. And that runs fine as well. I wish it didn't work so that we can have a repeatable bug, but unfortunately not. I also did the same steps on my other FTV (one rooted version back) and all runs fine, side by side and by itself.
Unrelated to your problem, I noticed a quirk in the Amazon version. Neither the wireless keyboard or the Amazon's official FTV app (on iPhone) can be used to search within the application. But keyboard functionality in the Google version works fine in the search.
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That is correct, wireless keyboard doesnt work. Maybe my OS version is too old.
Sent from my Nexus 4
nycelitemaster said:
That is correct, wireless keyboard doesnt work. Maybe my OS version is too old.
Sent from my Nexus 4
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Click to collapse
Could be. Maybe you can dump the logs and post them. Someone can take a peek and see if something jumps out.
EDIT: I just thought of something. Are you actually running the version 1.1.1? From the version number, I am imagining that there is probably an older version. If you are getting an older version from Amazon store (because your OS is old), maybe you can try running the 1.1.1. Let me know if you need that apk if that is true.
Or conversely, if you are in fact running 1.1.1, maybe the older version might work with your older OS. But I don't have that version for you to test.
It use to work fine up until 3 weeks ago. It stopped then. Ill update the box over the weekend to see maybe that fixes it. Thank you very much.
Sent from my Nexus 4
i have this issue, non rooted
why? youtube? bbc iplayer
I'll second having this issue with no idea how to fix it.
dbdoshi said:
You can try to install the original YouTube app from the Google store. Link is: https://play.google.com/store/apps/details?id=com.google.android.youtube&hl=en . The YouTube version I have currently is 10.24.57.
I have it on my FTV and runs fine with no issues. My FTV is at the latest rooted version. Note that my FTV does have the Google Play and Google Play Services installed as well. I think I read somewhere that YouTube app (from the Google store) needs Play Services to run.
I have also tried the YouTube for Google TV app (https://play.google.com/store/apps/details?id=com.google.android.youtube.tv&hl=en). But that app always gives me an error "Connection to Server lost". Despite multiple cleanups of FTV with regards to data/cache and re-installs and etc etc, it always gives me that error. So I gave up on that and just run the original app.
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Click to collapse
which version of youtube apk are you running? the one designed for the phones and tablet? these run fine on the TV with no issues of screen size?
dk00 said:
which version of youtube apk are you running? the one designed for the phones and tablet? these run fine on the TV with no issues of screen size?
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Yes, I guess it should be the phone one (I have masked my FTV as a phone in MarketHelper). But no, I see no cutoffs or anything. It renders it fine on my TV. I have attached couple of pictures from my FTV while running the app (playing Steven Colbert in the background). One shows the picture filling the entire TV and the other shows the stats (which you can enable for any clip you are playing in the clip menu) for this video clip (so that it can be read correctly). I did set the "Quality" to 720p in the settings of the app.
The line for "Video format" shows 1280x720 at the end. I am guessing thats what it is rendering at.. But my knowledge is limited as far as that goes
It is interesting that the "Device" is listed as "Amazon AFTB 4.2.2", and not the HTC phone... Hmm...
dbdoshi said:
Yes, I guess it should be the phone one (I have masked my FTV as a phone in MarketHelper). But no, I see no cutoffs or anything. It renders it fine on my TV. I have attached couple of pictures from my FTV while running the app (playing Steven Colbert in the background). One shows the picture filling the entire TV and the other shows the stats (which you can enable for any clip you are playing in the clip menu) for this video clip (so that it can be read correctly). I did set the "Quality" to 720p in the settings of the app.
The line for "Video format" shows 1280x720 at the end. I am guessing thats what it is rendering at.. But my knowledge is limited as far as that goes
It is interesting that the "Device" is listed as "Amazon AFTB 4.2.2", and not the HTC phone... Hmm...
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thanks mate. is markethelper required to make it work? i am thinking about doing this with netflix, have you tried?
dk00 said:
thanks mate. is markethelper required to make it work? i am thinking about doing this with netflix, have you tried?
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Click to collapse
Sorry, my Netflix works fine (always has). I use the stock Amazon Netflix app. So I didn't have a need to try Google's Netflix app.
Regarding MarketHelper, I am not sure. I guess you can try without it (it might work because my FTV is identified as an actual FTV in the stats image above and not as a phone). If not, it should be a cinch to mask your FTV using MarketHelper. I am wondering if the video is rendering correctly because my FTV is NOT identified as a phone.. LOL.
dbdoshi said:
Sorry, my Netflix works fine (always has). I use the stock Amazon Netflix app. So I didn't have a need to try Google's Netflix app.
Regarding MarketHelper, I am not sure. I guess you can try without it (it might work because my FTV is identified as an actual FTV in the stats image above and not as a phone). If not, it should be a cinch to mask your FTV using MarketHelper. I am wondering if the video is rendering correctly because my FTV is NOT identified as a phone.. LOL.
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whats wierd is for me amzon youtube works fine but amazon netflix does not work at all.
i cant possibly figure out what can cause the difference?
but i CAN suggest that the issue is in the app developement of FireOS apps
Also are you simply using ADBfire to load the APK onto the stick?
dk00 said:
whats wierd is for me amzon youtube works fine but amazon netflix does not work at all.
i cant possibly figure out what can cause the difference?
but i CAN suggest that the issue is in the app developement of FireOS apps
Also are you simply using ADBfire to load the APK onto the stick?
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Click to collapse
No, I use command line ADB to interact with my FTV ("adb install blahblah.apk"). Glad that YouTube works for you at least. If I were you, I would load the Google's Netflix and see how it goes. If that does not work, start by wiping your FTV clean with no apps (I am not sure about the correct sequencing for reset/data & cache clean/use CWM or not). Install Netflix from Amazon and test it and see if there are errors. You can get a log dump from your FTV and maybe someone here can see an issue. And if Netflix works, start installing one app at a time, testing Netflix and so on.
Also, are there any geographical restrictions that are tripping you up.... Are you in the US or using VPN? I recently read that some content providers are actively blocking VPNs... Not sure if Netflix is playing that game.
I have seen that if Kodi is paused, Netflix will have issues (WatchESPN is another app that I have issues with when Kodi is paused). You can also try going to the latest FTV version (rooted or otherwise) first and testing Netflix before you take on this PITA and begin your installs from scratch.
Thanks for help mate, I may not have to go any further with this.
I have found that if I use the netflix mobile app on a phone to find a video, and then "cast" it to the fire stick, it plays every single time with no problems. Video after video no issues. I can even exit app on phone and it keeps playing in the stick.
You may want to try this with the YouTube app also because it offers the cast functionality as well.
Based on this I know for sure it is not ISP related or hardware related. It is improperly coded app that was not properly tested before it was released.
found the solution for netflix issue
http://forum.xda-developers.com/showpost.php?p=61668188&postcount=10
As per topic, has anyone managed to get this working on the FireTV. I've tried a few apk versions however I'm not sure if they have blocked it from working.
I have Plex, Kodi etc already running but this would keep her indoors happy if I got that working too.
Many Thanks,
I wouldn't mind knowing if anyone can get it working also as in the same boat...?
I read somewhere that it works if you plug in a mouse?
Last time I tried, the app ran but when I goto stream , it said 'not supported'.
If you have 'youmap chrome cast' installed, the nowtv app on your phone/tablet doesn't see the fireTV as a chromecast, so that doesn't work either.
Hmmm I can't do that. Sorry I should of mentioned I've got the Fire TV Stick.
All the versions I have tried don't even open, they just say something to the tune of "This device is not supported"
After the kodi Plugin was broken I did not found a solution to watch NowTV on Android. ATM I'm running OnlineTVrecorder to record. download and watch it
It is being talked about on the SlingPlayer Forums and being said that Amazon pulled the app. Has anyone else learned anything more about this?
Slingplayer not loading
Darnell_Chat_TN said:
It is being talked about on the SlingPlayer Forums and being said that Amazon pulled the app. Has anyone else learned anything more about this?
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Click to collapse
I have the same thing. The app will not load. I've uninstalled and reinstalled the app and still NG. Checking with Sling next.
Just checked. Still Working on mine. Streaming locally from my slingbox, rather than remotely, but the app still works. Don't know if it has anything to do with me blocking amazon updates to the box, but like I said, the app still functions.
.....nevermind. Worked the first time, then when I tried it again, the app won't start.
Had to sideload the slingplayer phone version using a bluetooth mini keyboard / touchpad to get slingplayer functionality back. The slingplayer for tablet and slingplayer for tablet free version; both of them don't work either, only the phone version. Pretty pathetic for Amazon and Sling to give up support on the slingplayer app so easily.
They say they are working on it.
Keep up with their Twitter feed. Patch coming soon. Amazon OS updates broke their app.
Version 3.0.9 is available. You may need to uninstall 3.0.8 from the Manage Installed Applications screen under settings.
Sizzlechest said:
Version 3.0.9 is available. You may need to uninstall 3.0.8 from the Manage Installed Applications screen under settings.
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Thanks for the heads up. Downloaded and now it looks like the problem has been fixed.
My FTV2 rooted still can't find the SlingPlayer app. My SlingPlayer 1 rooted will load the app then close immediately.
Is it still fixed for you guys?
Both my non rooted FTV1's had the new slingplayer app available to download immediately. Took a week or so before it showed up in the Amazon store for my Fire TV stick. Tested everything last night and everything works fine on both boxes and stick, but like I mentioned, I'm not rooted.
I really need to get this working as I can't afford IPTV or any live TV substription right now. Is their any possible way I can get this working? I'm one of the lucky few that live in an area that YouTube TV covers and I'm testing out their 1 month trial. Right now theirs not much options in reguarding to using it on anything other than a phone/tablet.
I've tried side loading YouTube TV onto my fire stick and I have google services side loaded using this guide from AFTVNews (sorry I can't link as I've not met forum requirments) as well but it's telling me I need to update my google services in order to use the app.
Here are the Gapps I've successfully sideloaded:
com.google.android.gsf.login v4.4.4-1215936.apk
com.google.android.gms v8.7.03.apk
com.android.vending v6.0.2.apk
If anyone can tell me which one I need to update specifically for the Fire TV/YouTube TV app is so much appreciated!
I would like also to know. I have an older FireTV that has all Amazon updates blocked so it wont update Youtube app. Is there a way to either download and sideload it or update just the app from the Play store?
after you do update services apk here APKMirror Google Play Services you will encounter the problem with not finding the location. That is where I am currently stuck at
Credit choice of play services from this topic
youtube tv
does anyone know of any device that I could use. to use youtube tv on television screen with remote to operate youtube tv?
I was able to side load the new Android TV app for You Tube TV. I get the new interface, but cannot play anything. When I click on a program it boots me back to the launcher.
anyone.. have any suggestions.
It wont let me edit the previous post.
Ok after looking around i found this helped me to get to run. I have not signed in or clicked on start trial yet. Short on time today..
1. get play services and store via this xda thread
https://forum.xda-developers.com/fire-tv/general/guide-installing-google-play-service-t3672181
install both.
I installed these versions
Android TV) 8.0.28.R-xhdpi [8] [PR] 163004339 (320dpi) (Android 5.0+).
Google Play services (Android TV) 11.7.44 (836-173432861) .
2. install the youtube tv apk
https://www.apkmirror.com/apk/googl...e-tv-android-tv-1-04-05-android-apk-download/
YouTube TV - Watch & Record Live TV (Android TV) 1.04.05 (arm64) Version: 1.04.05 (10405330) arm64
Package: com.google.android.youtube.tvunplugged
I hope this works... If not I will probably load the fake gps apk and see.
will report back tonight after errands
Got all 3 installed and YouTubeTV launches without error but i'm stuck there. It seems there is no way to add my google account so the setup does not complete. I cannot get the login field to accept text input.
salamandar said:
Got all 3 installed and YouTubeTV launches without error but i'm stuck there. It seems there is no way to add my google account so the setup does not complete. I cannot get the login field to accept text input.
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Click to collapse
I was able to get a step further by logging in, but when you go to select a show or channel to watch you get booted from the app and back to the Fire TV UI.
tkamen said:
I was able to get a step further by logging in, but when you go to select a show or channel to watch you get booted from the app and back to the Fire TV UI.
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Click to collapse
Same here. Anyone been able to keep the app from crashing?
So, ads play but as soon as the ad is over it crashes. Could this be something Google is doing?
I've tried adding Google framework and root cloak to everything that has been tried already. I've enabled mock location on fire tv and used mock GPS to set location. Must be a device model issue. App crashes before video starts.
Yep, i just tried tonight. sorry about the delay.
it loads, authenticates via the pc code.
It will play an ad for anything in your library then kicks it out to amazon os.
I am not sure what logfile to go look around at... Does anyone know?
I think I am going to try and load the newest version apk 1.11 something.
How could google think this will work for most people.. casting . sucking the battery out of your mobile..
ok.. an update.. I have a firetv and a firetv stick.
I loaded the youtubetv app on my phone. opened the youtube tv app on phone tapped the cast icon and it tried to play. It gave an error. on phone
an error occurred playing the video
on the firetv:
"playback error this video is unplayable on this device record this id number" RbqmGx3fYZSadbjC
Next I thought hell with it I will mess with my firestick that i rarely use.
I opened the youtubetv app on my phone and tapped the cast icon and "magically" the firetvstick was there. I selected it and the youtube TV app opened on it. Note I had not loaded any apk for youtube tv on this firestick. It unfortunately gave the same type of playback error for live or shows in my home tab.
firetv stick
youtube version
youtube version 2.0.58.0_206003810
firetv box
youtube version 2.0.58.0_206003810
youtube tv version 1.04.05
I am trying to transfer the newer youtubetv apk , taking forever and I need to get to sleep.
com.google.android.apps.youtube.unplugged_1.11.6-201110610_minAPI21(armeabi-v7a)(nodpi)_apkmirror.com.apk
loaded that up.. it acts different, wont let me click past that i have an account.
slightly off topic
Sorry to go slightly off topic - I am also looking for this, but for a different reason.
Just a moment ago a message appeared on my YouTube app for my Amazon Fire Stick, stating Google is pulling the plug on YouTube being available for Fire Stick Devices (Fire TV Stick).
They are removing it from the devices on January 1st, 2018.
I'm not sure if that's going to effect your efforts, but I think this thread is going to be getting very popular soon and hopefully you guys figure something out.
I will be following the thread and eventually will have to side-load youtube or use an unofficial apk.
Good luck, and we're all counting on you.
Amazon and Google are really playing hard ball with each other re: this topic! They're really hitting each other where it hurts....their wallets. Hopefully we get this worked out - I'd love to ditch Directv Now and go with Youtube TV!
Hello, I'm also here because the official YouTube app on Fire TV that's just using the TV interface (YouTube(dot)com/TV) is about to get useless starting 2018. I think the way Google is making that happen is by recognizing the user agent so if anybody knows how to change it, please let us know
Julian120 said:
Hello, I'm also here because the official YouTube app on Fire TV that's just using the TV interface (YouTube(dot)com/TV) is about to get useless starting 2018. I think the way Google is making that happen is by recognizing the user agent so if anybody knows how to change it, please let us know
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What about sideloading youtube in kodi? I do not get this notification I get in the youtube app. Doesn't look as good and has bit less functionality but it may be the trick.
Dave