Develop Bugs

Quick Transfer Adapter

Are folks using the adapter to migrate? Phone hopefully arriving today and I've always setup from scratch to prevent moving over too much bloat. Curious how people are handling...

Used it with my Nexus 6P and it worked like a charm for me.
Everything checked was backed up as expected and it helped me saving time by not looking every music album, background picture or whatnot I've stored before.

Used to copy from my Nexus 6, worked fine for the most part. A few things didn't transfer, but it was no big deal as I was ready to setup everything again anyway.
Sent from my Pixel XL

make sure you copy your call logs, text etc because once you exit the setup wizard you can't get back in. I skipped copying data in the store to make a "test call" and i was advised by a google pixel rep that once you skip the set up you can't get back in. SMS backup/restore app has a wifi direct transfer option that handled the texts and call logs for me. Just a heads up here as when I tried to use the adapter without setup wizard running it doesn't do anything "on it's own" the way it does in setup wizard. FYI

Even if you factory reset, still no option to try again?

I used it coming from a Droid Turbo 2 and it worked perfectly.
Sent from my Pixel XL using Tapatalk

My HTC m8 didn't transfer my text or call log

vapehooka said:
Doesn't your droid turbo 2 have a micro usb? I didn't get a micro usb in my box .. am I missing something?
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you plug in the adapter in the pixel and use a normal usb cable to plug into your old phone and the adapter hopefully that made sense

I used the adapter and it said no apps found! Settings appear to have transferred fine.
I tried using TB to ensure they were all attached to the market and it still couldn't find a single app.
Anybody else run into this problem? It's it because I'm rooted?

Never figured out why no apps were found when using the cable transfer and adaptor but I called Google support and they were able to restore my apps wirelessly.
I had to factory reset the phone to get back to the first time setup screen. When you get to the part where it asks you to connect to your old phone with the adaptor there is a link on the bottom to transfer data by other methods. It was a minor pain to go through the initial setup again but it worked so I'm happy.
Just wanted to post the solution that worked for me in case others run into the same situation.

I tried it out from my N6 to PXL. Once I realized that it chose the wrong gmail account as the default I factory reset and did it via email account over the air. After all 130 apps were restored, I repeated that whole setup again because I forgot to unlock my bootloader first -_-
Google Pixel XL Stop Motion Unboxing Video​

In case you are still wondering, YES, if you hard reset the wizard will start again(according to a google rep on the Pixel forum). If you "skip" the setup when you 1st turn on the phone there is no getting back into the setup wizard without a hard reset. So if you buy at verizon and they want to skip the setup to hurry up and make a test call to see if you're activated tell them no. You need to setup or you won't be able to without a hard reset.

Anyone else have camera issues?

I received my Pixel XL 128GB on this past Wednesday and I have been having constant crashing issues with my Camera. I first thought it may have been the app itself so I tried using various camera apps from the playstore which didn't seem to help.
I tried to delete the app data as well as the cache
deleted any app that may use the camera such as facebook and instagram
reset the phone back to factory twice, trying both the stock and stock updated camera app
I even tried various ROMS like PureNexus and AOPK with no fix in sight.
The error message I receieve is "Camera Error - Can't connect to the camera" prior to that error message the screen is black utilizing the forward facing and rear camera.
I called up support and of course got an idiot Google Customer support rep who could barely speak english telling me that it may be hardware related and that I would it would needed to be replaced.
Is there any other options at this point short of sending my phone back and having them send me a replacement? They are telling me they want to do an authorization hold of another $900 for them to ship me a replacement phone first which is absolutely laughable.

ohms139 said:
I received my Pixel XL 128GB on this past Wednesday and I have been having constant crashing issues with my Camera. I first thought it may have been the app itself so I tried using various camera apps from the playstore which didn't seem to help.
I tried to delete the app data as well as the cache
deleted any app that may use the camera such as facebook and instagram
reset the phone back to factory twice, trying both the stock and stock updated camera app
I even tried various ROMS like PureNexus and AOPK with no fix in sight.
The error message I receieve is "Camera Error - Can't connect to the camera" prior to that error message the screen is black utilizing the forward facing and rear camera.
I called up support and of course got an idiot Google Customer support rep who could barely speak english telling me that it may be hardware related and that I would it would needed to be replaced.
Is there any other options at this point short of sending my phone back and having them send me a replacement? They are telling me they want to do an authorization hold of another $900 for them to ship me a replacement phone first which is absolutely laughable.
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never experienced anything like that. I think a replacement is probably your best option given that you're already done a factory reset. The one remaining option I might suggest is flashing a full factory image downloaded from Google.
IMO, its not all that "laughable" that google would ask to put a authorization hold on your account. Its only a pending charge and is never actually processed unless you don't return the old phone.

mlin said:
never experienced anything like that. I think a replacement is probably your best option given that you're already done a factory reset. The one remaining option I might suggest is flashing a full factory image downloaded from Google.
IMO, its not all that "laughable" that google would ask to put a authorization hold on your account. Its only a pending charge and is never actually processed unless you don't return the old phone.
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I have actually done a full factory flash from Google.
Well when I had financing from Verizon or T-Mobile and I had an issue with the phone they sent a replacement first and I had a time frame in which to send the phone back or I would get charged, they never held funds first.

Financing devices works a little different and each company has their own policies. I haven't had an RMA with Google ever, but with Moto (after it was bought by Lenovo) they required a hold and there have been a few other places that if they sent a device to me before I sent one to them they would put a hold on my credit card. I always considered it a standard procedure. As for the Pixel's camera, while there have been some issues mentioned here and other places about camera issues yours seems unique, almost like the camera component was DOA. I would RMA if it was my device.
Sent from my BTV-W09 using Tapatalk

I found this on Google's forum: Camera issue seems to be solved with beta 2 update, can anyone else confirm?
Jason70
5 days
Jason70
yep, 7.1.2 seems to have worked... fingers crossed.... not got camera to fail and it always failed at my workplace due to low signal, but this morning its running great!
ThomasBHV
5 days
ThomasBHV
7.1.2 (NPG471) Yes currently it work well

The above post has more to do with phones in low signal areas that have the camera freeze up usually with purple lines across some of the photo. That issue has been on going mostly with European variants since release. This does not give the unable to connect error.
Sent from my BTV-W09 using Tapatalk

Thanks for all the responses but I guess Support was correct when they said it was the hardware. My new phone works without any issues.

Did you use Google "data transfer tool"? problems with apps?

while im one of the few with no RMA waranting problems, i am wondering how many DID use the migration tool, and how many set up as new device. i have found in the past, copying the /0/data directory (internal storage for your goodies) i get nothing but problems. and it does seem this is what the Google "data transfer tool" seems to do, forcing me to have to cache/data wipe some apps. Gboard for example, as im typing this, this was an app i had issues with, and realized it was not the stock settings, showing that data had been pulled over. just wiped the app, and it is behaving as expected as far as i can see.
so, the core question, who here used the migration tool and has NO issues. or who has used the tool, and has issues with several, or some apps.
i am considering making a poll to get a feel for where some of the problems people are having may stem from.
this included fingerprint reading issues from devices that had fingerprint readers or even Bluetooth issues. i myself came from the N6 with no fingerprint data, and was on a rom before i did the migration. i expect to factory reset and start as new with no prev data to taint the device. as its cleaner than wiping each app one by one.
as it stands i have NO device breaking hardware issues, just the case where some apps are behaving buggy like Gboard, and voice texting (before i did an app wipe to its defaults)

I used it for the first time going from Pixel XL to Pixel 2 XL. Went quickly and everything is fine.
The only thing that didn't transfer over are APK files.

nxt said:
I used it for the first time going from Pixel XL to Pixel 2 XL. Went quickly and everything is fine.
The only thing that didn't transfer over are APK files.
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My experience exactly. I was pleased by how well it went.

i tried to use it, kept complaining about couldnt connect with cable i was using and that i should trying using the charging cable that came with the phone instead (i was using the orig samsung cable that came with the phone) i tried all other kinds of known good data cables that i had laying around as well. nothing seemed to work.
all contacts are in the cloud, transfered all my sms/mms with 'sms backup and restore' app, email is in the cloud, pictures/video is in the cloud, put a few documents on dropbox and reinstalled all apps myself. it didnt really take all that long.

wtherrell said:
My experience exactly. I was pleased by how well it went.
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Same...came from a Moto Droid Turbo and have nothing but praise for the Pixel 2 XL. Best phone I've ever used.

I used it coming from an OG Pixel XL. Everything worked perfectly.

I used it from the 6P to the 2XL, and it was amazing. Somehow I didn't even know that was possible, but I'm sure glad it is there. Being that it only transfers the apps data, not the APKs, it seems to be fairly efficient and not cause any issues (at least when I did it.)

I used it going to my Pixel XL last year, and my 2XL this year. It transferred more this time around than before. I had an issue with 1 or 2 apps I had to wipe data on to get them to work right, but nothing substantial.
Sent from my Pixel 2 XL using Tapatalk

I transferred from XL to XL 2 and everything went fine, same as previous statements with the apk files not transferred. Only issue I have noticed was Google fc once.

I used it twice. Once from my Nexus 6P to the P2XL, and again when I had to swap my first P2XL out for another (For some reason, my Fi pre-order somehow got fulfilled through the Google Store, so they couldn't activate Device Protection... and no, neither Fi nor I have any idea how that happened). Both times, everything worked just fine, but it didn't transfer the settings for every app. I always backup my "Internal Shared Storage" folder to my computer beforehand, and copying a few folders back took care of most of the app settings that were missed. I think all the rest were taken care of by logging into the app.
All phone logs, SMS/MMS history, voicemails, Wi-Fi passwords, desktops icons, etc. came back perfectly. Widgets were properly placed, but had to be reconfigured.
EDIT: One nice thing I forgot. In both cases, the old phone was to be factory-reset and shipped off, so by hooking up the USB-C cable, I was able to use the old device to start charging the new one, allowing me to jump right in on the transfer, without worrying about the out-of-the-box battery level of the new device. You do have to pay attention to which device is charging which though... but a quick tap on the notifications could swap that around if necessary.

I transferred from XL to XL 2 and everything worked surprisingly well, except text Messages. I use SMS Backup for the messages.

The infamous Google Play "download pending" issue - best solution I found so far

The infamous Google Play "download pending" issue - best solution I found so far
I got my Pixel 2 XL on April, and I've already have this annoying issue 3 times.
2 days ago I have the issue again. I've contacted Google many times, and every time their support team ended up advising me to factory rest my phone because all other work around won't work (clearing the cash, Google play service, etc) .
I got so sick of Google ignore this issue, and this issue has been known for a long time.
I literately can't update any app nor installing any new app. I've tried every single work around I found online nothing worked for me.
I almost gave up yesterday and was about to factory rest my phone, however; while playing around I saw rebooting in " safe mode" option.
and guess what, when I reboot my phone in Safe Mode the issue disappears and I smoothly can update all my apps and install new apps.
However, when I boot my phone in the normal mode the issue exists, so I'm living in this stupid work around.
I wanted to share my experience because I'm frustrated and so sick if Google not taking this issue vert seriously even there are multiple posts on their official support website.

Never had such issue.

mataralhawiti said:
I got my Pixel 2 XL on April, and I've already have this annoying issue 3 times. 2 days ago I have the issue again. I've contacted Google many times, and every time their support team ended up advising me to factory rest my phone because all other work around won't work (clearing the cash, Google play service, etc)...
Click to expand...
Click to collapse
Life does not end when you FDR... and who knows, you may even fix your issue. Better yet, fastboot a full factory image wiping all your partitions in the process. Back up your stuff and get to it.

I just use apk mirror, in tired of the issue as well.

factory reset without losing internal storage?

I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.

I would use Titanium backup to backup the apps and their content. Then, do the factory reset.
Sent from my Pixel 3 XL
---------- Post added at 10:09 PM ---------- Previous post was at 10:06 PM ----------
You can also connect a USB-c drive and copy to it any important files you may have. I got one with 256 Gb from Amazon some time back for about $50. I regularly copy to it my important files. My pics are automatically uploaded to my Google cloud.
Sent from my Pixel 3 XL

vwood2121 said:
I've been having wifi and Bluetooth issues since February update. Bluetooth keeps giving the message "Bluetooth keeps stopping" or something like that and won't connect to anything or stay on for that matter. When this happens wifi also goes. If I go in in clear Bluetooth cache and storage then reset my phone 50% of the time it will work after the reset but fail again shortly after connecting to a Bluetooth device or turning it on. Does anyone have suggestions on what I can do. I am rooted and bootloader unlocked. Is there a way to factory reset without losing all my internal storage. I have way too much stuff on my phone to lose it all. Thanks in advance.
Click to expand...
Click to collapse
No. By definition, a factory reset is wiping your /data/media folder. Have you tried resetting your network (WiFi,mobile & Bluetooth) under reset options? Often times there is just no substitute for a clean install (flashing a full factory image, not just a factory reset). If you just factory reset, your problem may not be resolved. Since you are rooted there are many backup options. TiBu is one of the best. I think you'd be surprised how quickly you will be back up and running. ADB/Fastboot binaries were updated recently, so make sure you refresh those before starting.

Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions

vwood2121 said:
Well completely wiped and reset up after about 15 with Bluetooth on it started again....any other suggestions
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Try starting the phone in safe mode to rule out a conflicting app. If you can confirm it happens in safe mode -and- you have fastboot flashed a full factory image (not just factory reset) and the problem still persists you may have a hardware issue and now have done enough testing for an RMA.

Every thing was great until I connected my pixel buds ....i was playing music for over an hour on a Bluetooth speaker and no problems.....went to mow grass with pixel buds and not even 15 minutes Bluetooth and wifi force closing

Been back and forth with Google and sent in bug reports, they sent me an email asking for all kinds of phone info , my name , address, and such.....they haven't got back to me yet after I sent in that info....what does it usually mean .
They seem to think it is hardware related from the bug report. I've had the phone since November.

They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone

vwood2121 said:
They gave me an option to have a replacement sent to me to swap but want to put a credit hold on a debit card. I've been screwed by Google before when I traded a brand new Galaxy s8 plus still in the factory plastic and not used. They told me I sent them an LG with a cracked screen and I was not given any credit towards my pixel 2xl...the trade towards my 3xl went smoothly but I took pics and a long video of it being boxed and mailed. Seems shady with the credit hold...anyone got any input. The only other option they gave me was to send it in for repair and would take 10 business days and I have no backup phone
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A card hold is just that, nothing more. Many companies do it. It disappears as soon as your old phone is received. Wait for the new phone to come, use data transfer feature to setup your new phone, and then return the old one.