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Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
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Click to collapse
Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
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Click to collapse
Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
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Click to collapse
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
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SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
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Click to collapse
Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
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Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
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Click to collapse
I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk
Went in there today and pre order.
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I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
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Click to collapse
Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
Is it true Verizon not selling note 7 after recall is complete?
I think so that's what the rep said when I went into the store but tried to recant when the mananger came out and tried to pursaude me to get the s7edge until it comes back in which I don't think it will ...cause he clearly said we're not selling it anymore at all
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They're not selling it til the phone is fixed. They haven't stopped forever.
I just talked to a Verizon rep, for what it's worth, who did not think Verizon would continue to handle the Note 7 after replacing the recalled ones. I could picture it going either way, and wonder if Samsung might release a very fast next model to get out from under the stigma. I'm just waiting for my local store to get the new ones in to exchange mine, but not sure how I'll feel if we see a Note 8 in a few months.
I know when i talked to Verizon about the pay off on the edge program. He told me that on Samsung's flagship phones you can upgrade every year when the phone ia released and Samsung picks up the balance of the previous generation phone your turning in. So if they jump to note 8 earlier then next year this time, that's fine with me ill just get it
androidman0225 said:
Is it true Verizon not selling note 7 after recall is complete?
Click to expand...
Click to collapse
Well resume around October.
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bagged00 said:
I know when i talked to Verizon about the pay off on the edge program. He told me that on Samsung's flagship phones you can upgrade every year when the phone ia released and Samsung picks up the balance of the previous generation phone your turning in. So if they jump to note 8 earlier then next year this time, that's fine with me ill just get it
Click to expand...
Click to collapse
I have never heard of this... Didn't happen when I went from Note 5 to Note 7. Is this a real thing now? Much like Apple's program? This would be big news.
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PsiPhiDan said:
I have never heard of this... Didn't happen when I went from Note 5 to Note 7. Is this a real thing now? Much like Apple's program? This would be big news.
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Click to expand...
Click to collapse
On Verizon anyways yes, there is a handful of devices that qualify for a 12 month upgrade swap like the old edge program was. Pretty much only top tier Samsung phones and iPhones qualify. There's like only 5 handsets that get the exemption. It's been this way since spring. They also give you an extra 2gb data per month per device....
http://www.verizonwireless.com/news...the-samsung-galaxy-s7-and-galaxy-s7-edge.html
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They didn't let me do it on in note 5 to note 7 swap
I just bought one..
I just purchased one on the Verizonwireless website. I had to get creative to find the order form, but it says it's shipping out to be here at 10:30AM on 9/21 (to my house). Shop --> Samsung --> click on the Note 7 buy link before it disappears.
---------- Post added at 07:31 AM ---------- Previous post was at 07:19 AM ----------
tsjolseth said:
I just purchased one on the Verizonwireless website. I had to get creative to find the order form, but it says it's shipping out to be here at 10:30AM on 9/21 (to my house). Shop --> Samsung --> click on the Note 7 buy link before it disappears.
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Click to collapse
Direct link here:
verizonwireless dot com/smartphones/samsung-galaxy-note-7/
Well I guess that's answered. They are such scum. We all sit here with fire balls and they have the nerve to sell to new customers?
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I checked, and they said the Note 7 is in stock and shipping today.
Available now the new Galaxy Note7. The Galaxy Note7 was previously recalled on September 9th by the U.S. Consumer Product Safety Commission (CPSC) due to an issue with the device's battery. This new Galaxy Note7 has been approved by the (CPSC) for all purchases and exchanges.
So basically, if we go an exchange it for an S7 Edge, we are essentially screwed until we have that paid off and cannot get the new note, or whatever Phone they have with a stylus when it comes out. This is mainly the reason why im keeping my note 7, until something goes wrong with it. Its yet to get hit, and im constantly monitoring it. If they say we can upgrade early like we could've with this one, Id be all over it. Until then, kiss my ass Verizon and Samsung
taz1458 said:
So basically, if we go an exchange it for an S7 Edge, we are essentially screwed until we have that paid off and cannot get the new note, or whatever Phone they have with a stylus when it comes out. This is mainly the reason why im keeping my note 7, until something goes wrong with it. Its yet to get hit, and im constantly monitoring it. If they say we can upgrade early like we could've with this one, Id be all over it. Until then, kiss my ass Verizon and Samsung
Click to expand...
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I agree...its all one big cluster f*** and the consumers are getting screwed once again.
GolfMan90 said:
I agree...its all one big cluster f*** and the consumers are getting screwed once again.
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Click to collapse
And its exactly why im keeping it until other wise. Verizon tried screwing me on my Unlimited data, even though i didnt use the upgrade on the Unlimited line. Not happening again.
taz1458 said:
And its exactly why im keeping it until other wise. Versions tried screwing me on my Unlimited data, even though i didnt use the upgrade on the Unlimited line. Not happening again.
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Click to collapse
It should be unlimited anyway imo. Just another way for them to make more money. I'm going back to the iPhone myself....RIP Note 7
This is what I'm concerned about too. I don't want to use my upgrade to downgrade to an older phone. Maybe we could convince them to just let us use the S7 edge temporarily and keep our upgrade and use it when the s8 or another note comes out?
Meeee Tooooo!
They aren't leaving me much choice.... I'm about to place the order for the S7E walking into a local store to at least look at the demo first..
Not only are we losing an upgrade but we are also forced to purchase 2 devices within a year (replacement to Note) and whatever the next upgrade is. Not pleased with this scenario as I had waited through the S6, Note 5, and S7 for a device I wanted. My S4 is barely hanging on so that isn't an option either. Not happy.
This is the reason I'm going with the Pixel XL 128 gig. It's the best new phone out. The S7E is a viable option, but I sold mine to get the Note, so I am not wasting an upgrade. Iphone isn't an option for me
I was thinking about calling Samsung today to vent and see if I could get them to send me a free s7e then I wouldn't have to go through Verizon and use my upgrade.
I've been in touch with Tami Erwin's (VP of Verizon Wireless) executive office and I've complained about this very issue. Essentially losing an upgrade for a device like the S7 Edge, as it's not my first choice (the Note7 was) and it's now 7 months old and does not qualify for the annual upgrade anymore. It seems Samsung and Verizon have stopped that with Samsung smartphones now. So to me the closest experience to the Note7 is the S7 Edge, but it's quite a bit older and my second choice. They are supposedly looking into changing this and might let people keep their upgrades. I'd suggest the more who call in and complain to the executive office, the better chance we have of getting to keep our upgrades for the S8 or next Galaxy after that in the fall.
(800) 779-2067 Verizon Wireless Executive Office
I just spoke with a Verizon rep (via online chat). According to her, we are still eligible for the annual upgrade program after exchanging the Note7; however, the annual upgrade date will be from the date the new device is activated NOT the date we purchased the Note7. - This makes sense, as one of the stipulations of the annual upgrade agreement was that 50% of the device (Note7) had been paid off. On that note, she also confirmed that any device received in exchange for the Note7 can be upgraded prior to the one-year-mark, as long as it has been activated and has been in use for 30 days, and 50% of the balance has been paid off.
I feel a lot better knowing that if I downgrade to the S7 Edge, I can pay an extra sixty bucks come August and still preorder the Note8 (assuming there will be one).
I love this device too much. I will not use my upgrade to downgrade. Device is too perfect. If it goes, so do I. I designed a special headband to hold the note 7 firmly against my forehead while I sleep so if it explodes we both leave together.
Justinphxaz said:
I've been in touch with Tami Erwin's (VP of Verizon Wireless) executive office and I've complained about this very issue. Essentially losing an upgrade for a device like the S7 Edge, as it's not my first choice (the Note7 was) and it's now 7 months old and does not qualify for the annual upgrade anymore. It seems Samsung and Verizon have stopped that with Samsung smartphones now. So to me the closest experience to the Note7 is the S7 Edge, but it's quite a bit older and my second choice. They are supposedly looking into changing this and might let people keep their upgrades. I'd suggest the more who call in and complain to the executive office, the better chance we have of getting to keep our upgrades for the S8 or next Galaxy after that in the fall.
(800) 779-2067 Verizon Wireless Executive Office
Click to expand...
Click to collapse
What response did they provide? I feel the same way. I have to downgrade to a device I don't want and is now "old" from the device I waited several cycles for. I'm not pleased with having to downgrade and lose an upgrade due to faults not my own.
Yeah this is bad. We need to put our heads together and figure out a loophole or something. Goal is to obviously keep our upgrade available for when the s8 or new note comes out. Or preferably, keep the note 7 until s8 or new note then get refund and upgrade to new device but if they really set a recall deadline it kinda screws that plan...
The annual upgrade stopped for people who bought phones after 9/10/16. Had to buy a s7 prior to that date to be able to upgrade at the 50% mark
atbjr said:
The annual upgrade stopped for people who bought phones after 9/10/16. Had to buy a s7 prior to that date to be able to upgrade at the 50% mark
Click to expand...
Click to collapse
Correct... And a lot of us bought our original Note 7 on or before 8/19/16... So wouldn't the logical thing to do be: let the people who exchange the Note 7 for an S7 or S7E be grandfathered into the yearly Samsung upgrade so long as the Note 7 was purchased prior to 9/10/16?
There is a difference between the standard Verizon one year upgrade and the Samsung specific yearly upgrade, isn't it? I'm under the assumption that the Samsung specific one matches half of your paid cost so long as you've got half already paid on it, to effectively wipe the balance so you can upgrade to a newer Samsung without continuing to pay the other half on the first. But I may be totally misinformed on that.
JinxtPhoto said:
Correct... And a lot of us bought our original Note 7 on or before 8/19/16... So wouldn't the logical thing to do be: let the people who exchange the Note 7 for an S7 or S7E be grandfathered into the yearly Samsung upgrade so long as the Note 7 was purchased prior to 9/10/16?
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Click to collapse
Per my discussion with Verizon (see attached screen shot), this is what they're doing.
Sent from my Samsung Galaxy Note7 using XDA Labs
raneym305 said:
Per my discussion with Verizon (see attached screen shot), this is what they're doing.
Sent from my Samsung Galaxy Note7 using XDA Labs
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Click to collapse
well its great that "Jessica" thinks we can upgrade but unfortunately this is not an official position yet and many verizon representatives have stated the opposite so this is till a crapshow.
That looks like the standard upgrade policy, going into effect at the date of the replacement's activation instead of the original Note 7 purchase date. That's not the Samsung yearly upgrade promotion. Unless you're on a grandfathered plan, Verizon always allows upgrades after 30 days if half the phone is paid off, it's the trade in value that changes depending on whether you're on the standard upgrade path or the Samsung Yearly.
Has anyone talked to Verizon about returning the Note 7 but keeping the upgrade until a new phone comes out? Everything out now just doesn't suite my needs, and I don't want to buy an 8 month old S7 Edge that isn't going to replace my Note 5 or 7.
I chatted with Verizon, and was told that if I simply returned the device, whatever I activated on the line (even my old Note 5) would effectively x-out my upgrade even if it wasn't a brand new phone or an upgrade.
Now, one interesting thing is the upgrade is on my wife's line, but the phone is on my line... So question 2, would that work the same?
That's ridiculous. How would activating an old phone be using up the upgrade. I'm going to call myself in a few and see what they say because in my case. I no longer have my old phone so I'm buying one from someone this weekend to be able to activate it in place of this note 7. Dammit what a mess this entire thing has been.
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ACR_Manny said:
That's ridiculous. How would activating an old phone be using up the upgrade. I'm going to call myself in a few and see what they say because in my case. I no longer have my old phone so I'm buying one from someone this weekend to be able to activate it in place of this note 7. Dammit what a mess this entire thing has been.
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Click to expand...
Click to collapse
I agree, it's BS when everything else fails to compare. If that is the case, I'll buy an iPhone 7 plus and ebay it.
Ok I just got off the phone with Verizon cs. The rep I spoke to was real nice and she knew her info.
I asked her if I activate my old. Phone will I still have my upgrade and she said YES.
She says I can upgrade at anytime.
I then asked since Verizon canceled the contracts what to keep me from staying with my phone and not returning it. She said EVENTUALLY THE COMPANY WILL HAVE AN AUDIT AND THEY WILL THEN SEE THAT THOSE PEOPLE WHO STILL HAVE THE NOTE 7 HAVEN'T RETURNED THEM AND WILL EVENTUALLY BE BILLED FOR THE PHONE VIA WHICHEVER WAY YOU HAD YOUR PHONE PAYMENT SETUPLIKE. For instance i was going to pay monthly on mine for 2 years and if I keep the phone eventually when the phone is caught in the audit they would Then proceed to charge me monthly again for the phone.
Oh and something interesting she mentioned is when I originally swapped my old. Note 7 for this newer supposed safer note 7 that they didn't have me sign a new agreement. So basically there's nothing tieing me with this phone to them. But once again all it would take is a audit. Which they will eventually have done and they would flag it. I'd have to sign or return phone and be charged etc. Hopefully this answers some of your guys questions. I know it answered all my questions by calling.
I'm going back to my old phone. Getting all my refunds and upgrade next year when a hopefully. Newer better note 8 will be out.
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ACR_Manny said:
Ok I just got off the phone with Verizon cs. The rep I spoke to was real nice and she knew her info.
I asked her if I activate my old. Phone will I still have my upgrade and she said YES.
She says I can upgrade at anytime.
I then asked since Verizon canceled the contracts what to keep me from staying with my phone and not returning it. She said EVENTUALLY THE COMPANY WILL HAVE AN AUDIT AND THEY WILL THEN SEE THAT THOSE PEOPLE WHO STILL HAVE THE NOTE 7 HAVEN'T RETURNED THEM AND WILL EVENTUALLY BE BILLED FOR THE PHONE VIA WHICHEVER WAY YOU HAD YOUR PHONE PAYMENT SETUPLIKE. For instance i was going to pay monthly on mine for 2 years and if I keep the phone eventually when the phone is caught in the audit they would Then proceed to charge me monthly again for the phone.
Oh and something interesting she mentioned is when I originally swapped my old. Note 7 for this newer supposed safer note 7 that they didn't have me sign a new agreement. So basically there's nothing tieing me with this phone to them. But once again all it would take is a audit. Which they will eventually have done and they would flag it. I'd have to sign or return phone and be charged etc. Hopefully this answers some of your guys questions. I know it answered all my questions by calling.
I'm going back to my old phone. Getting all my refunds and upgrade next year when a hopefully. Newer better note 8 will be out.
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Click to expand...
Click to collapse
Yep, I went to a high volume brick and mortar here in Jacksonville and confirmed the same. I'm going back to my old Note 5 and will return this to a store for a refund. No stylus or 5.7" screen is a deal breaker for me at this point. I really want a microsd slot, but I'll just have to deal for now.
Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?
Yep got it like 20 min ago... I planned on sending mine back this weekend anyway
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I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone
bayniner said:
I havent sent it back because samsung told me they wouldn't refund me what i paid in taxes because i bought it at target and target wont take it back either, that's $75 i should get back from someone
Click to expand...
Click to collapse
That's on Target I would think.
I have not gotten this text. Did you upgrade your phone and not return the Note?
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I haven't gotten that text either.
This is from Samsung. To further increase participation, a software update will be released starting on December 19th that will prevent U.S. Galaxy Note7 devices from charging and will eliminate their ability to work as mobile devices.
http://www.samsung.com/us/note7recall/?CID=AFL-hq-mul-0813-11000562
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Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.
bayniner said:
Hey guys so i just got a text from verizon that says i have 5 days to return my note 7 or i will be charged full price. Has anyone else gotten this text?
Click to expand...
Click to collapse
I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?
Spike96 said:
I have scoured the online news and Verizon's website for any indication that they were enacting a 5 day return policy, and I have found nothing.
This text sounds a bit harsh and everything I've read said that refunds will be honored regardless of when the device is returned.
Can you please post a screenshot of the text?
Click to expand...
Click to collapse
I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so
http://www.theverge.com/circuitbrea...ung-galaxy-note-7-update-shut-down-inoperable
bayniner said:
I even called verizon to confirm and they told me yes and that samsung is planning a update to completely kill the note 7 within the next week or so
Click to expand...
Click to collapse
Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
teegunn said:
Verizon has said they will not IMEI block or push any updates that completely brick the phone. At least until after the holidays - then all bets are off. An IMEI blacklist will be the end, unless there is a way to change the IMEI to say an older phone like a Note 4 or something that a person already owns. I don't know if that is even possible though. Probably not legal I suppose.
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IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.
Yes they will kill it and charge full retail and continue to charge for monthly access. Anyone looking to buy a bridge?
Spike96 said:
Well, the Samsung update and the Verizon refund are two completely separate issues.
I'm just talking about the refund for now.
It seems like you upgraded to a new Verizon phone and haven't returned your Note 7 yet.
The only reason Verizon would send the "recovery box" mentioned in the text is if you used your new upgrade.
Did you?
---------- Post added at 02:50 PM ---------- Previous post was at 02:41 PM ----------
IMEI block would be the end of cellular service but wouldn't render the Note useless.
Useless as a phone, but useless a multimedia device? Nope.
I'm kinda hoping Verizon forgets to send a recovery box whenever I decide to upgrade.
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I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.
emmittobie said:
I did not upgrade my phone and purchased the Note 7 new under the monthly payment plan at Best Buy. I received a recovery box without requesting one and the text warning me that I would be charged full price if I did not return my Note 7. I still have not at this point returned the phone due to time constraints. I was told by Best Buy to return it to them. Not sure who I should even send the phone back to at this point.
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OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.
I guess it's a good thing I keep a spare phone in my glove box. We will see what happens on the 19th.
Spike96 said:
OK, so this makes it seem like Verizon is collecting all phones that weren't bought directly through them but were still sold by them...
Anyway, since you were under Verizon's monthly payment plan, and they have already issued a refund for that plan, you should DEFINITELY return it to Verizon via the recovery box.
That way you are cutting out the middle man (Best Buy).
If you return it to Best Buy, you run the risk of Best Buy not returning it to Verizon, Verizon claiming you never returned the device, then being charged full price.
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Sounds reasonable. Will probably send it back to them this week. Thanks for the advice.
I just got a fireproof box and letter by mail from Verizon saying to return by Note 7 in 5 days or I would be charged full price. It's official, Verizon is killing the phone for good.
I never upgraded, I never contacted Verizon for a fireproof box.
I just disabled OTAs and went on with my life.
Trust me, everyone is getting a fireproof box soon. Just wait a week.
Going back to my cracked S4 for now. Gonna wait it out until the S8.
Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.
Woofa59 said:
Can't demand payment for a recalled item, returned or not. I have searched and searched, there are no past legal provisions for demanding return on a recalled device or a demand for full payment will be made if not returned. Recalls are all voluntary by the customer. The CPSC can demand a recall but cannot demand all items be returned. They can attempt to force compliance by blocking IMEI and pushing the updates (blocked on mine) to limit their liability which is why Samsung is going after these but that's it. Now if someone has found something different in recall history or law point it out but the reason for the recall is to reimburse the customer for a "faulty" product and remove them from consumption/use as much as possible. No provision in recall law to force return of product.
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No. Verizon already refunded all of our payments for the Note 7. This makes all of our Note 7's effectively their property.
If we want to keep our Note 7's, and make it our property again, we may do so... But the refund will be taken away.
For example, why would Verizon refund a Note 7 that was lost? They won't, and will charge that person the full price of the phone.
Verizon didn't have to refund all of our Note 7's upfront. None of the other carriers did. But, since they did, they have the right to recharge us if they don't get the phones back.
You may have "searched and searched" but we are in a very unique situation with our phone manufacturer and our carrier. I highly doubt that any carrier has ever before fully refunded a recalled phone upfront. The carriers are not required to do that, and Verizon was being nice by doing so.