Wifi disconnects when the screen is off or locked h812 - G4 Q&A, Help & Troubleshooting

Hello everyone,
I just got an internet packet through rogers canada. The wifi is on hitron router. After connecting i whenever i make internet calls with fb messenger, whatsapp, skype, and i lock the phone it is disconnecting from the wifi. Then I unlock and it connects again. There is no problem wheb I am connected to other APs, it is just this one. I tried withth both 2.4 and 5 ghz it is the same. Reset network settings, reset the whole phone it is again the same. I tried with changing channels on the router it doesnt work as well. Excluding wifi from the battery optimizations hasnlnt helped to. As mentioned in the title i have the canadian g4 h812 running 6.0 on fido. Any others facing the same issue? Any suggestions? Thank you in advance

Related

[Q] Wifi drops when on a phone call

UK model D855 with 4.4.2 v10h.
I notice that Wifi keeps getting disconnected when on a (3G?) call. I get notifications that the wireless is not responding, I get dropped to 3g data which works ok, but also sometimes it works absolutely fine and wifi stays active.
Any ideas on a) is it just me and b) troubleshooting tips if it is?
Addendum: when not on a call I have a 5x5 wifi signal. It also happens at home and at work on different wifi networks (Asus vs Cisco enterprise).
ohmegosh said:
UK model D855 with 4.4.2 v10h.
I notice that Wifi keeps getting disconnected when on a (3G?) call. I get notifications that the wireless is not responding, I get dropped to 3g data which works ok, but also sometimes it works absolutely fine and wifi stays active.
Any ideas on a) is it just me and b) troubleshooting tips if it is?
Addendum: when not on a call I have a 5x5 wifi signal. It also happens at home and at work on different wifi networks (Asus vs Cisco enterprise).
Click to expand...
Click to collapse
I have the Wi-Fi drop issues on my G3 as well. But sometimes, when I turn WiFi Off, and back on again, it just forgets every network that I was ever connected to. LG Does not know how to fix this problem, and resetting the phone does not seem to help either. Maybe it'll be fixed in a software update.

[Q] Wifi issues

Hey guys,
So all of a sudden, my wifi is searching and not connecting in a campus setting. My Samsung Galaxy Note 10.1 2014 is still connected to the same wifi my Note 4 was. I have tried rebooting, removing battery, shutting off and on data and wifi, and airplane mode. Nothing reconnects it. Also tried forgetting all networks since there are 5 when searching for networks it finds and reconnecting to one, still no dice. It's been 4 hours, still can't reconnect. Any ideas?
Dedline said:
Hey guys,
So all of a sudden, my wifi is searching and not connecting in a campus setting. My Samsung Galaxy Note 10.1 2014 is still connected to the same wifi my Note 4 was. I have tried rebooting, removing battery, shutting off and on data and wifi, and airplane mode. Nothing reconnects it. Also tried forgetting all networks since there are 5 when searching for networks it finds and reconnecting to one, still no dice. It's been 4 hours, still can't reconnect. Any ideas?
Click to expand...
Click to collapse
Have you tried to forget the network and then ADD it with + Add Wi-Fi network? I actually had an issue playing with a Galaxy note 10.1 2012 edition, I turned my hotspot (sprint note 4) on and named it the same as our current network (was showing how open networks aren't always the network they say and anybody can create a Starbucks-Guest network.... I used starbucks-guest because I didn't want to put my schools on here). The tablet didn't see the network even after reboots, but when I added the network manually it connected right away. Also was this connecting to the same access points or different ones on the other side of campus?
Yep tried forgetting, re-adding the wifi spot and nothing.
I've been having wifi connection issues since day one of getting this phone.
Not sure if I have the same problem.
But at least once a day, it seems the phone can no longer make a connection to my wifi.
The only solution is to either just power off the phone and restart or do what Sprint asked me to do.
Sprint said to try and reset the network connection information by dialing ##72786#
The phone will power off and then restart do some background stuff and then power off again and restart.
Once that is done, all is fine.
I've never had this happen on any other of my Android devices. I even use a static IP with my phone setup.
And yes, I have tried just using the default of DHCP.
I had thought it was my router (Asus RT-AC68U) which transmits both 2.4ghz and 5ghz. I have both setup and I try to use 5ghz the most.
I did upgrade the router software because I was one version behind, but that did not fix anything.
Also, I had a Sprint femocell in my house (provided for free from Sprint) because I had bad signal issues years ago.. But because this phone uses LTE and now it seems the phone comes with built-in WiFi Calling. (Means instead of using the cellular network it will use my network and ISP to make Sprint calls, all voice and text messages come through normally, it's basically a built-in femocell).
I returned that, whoops still in the box, need to get that mailed out fast.
I'm not sure how widespread this issue is, but I suspect it's bigger that just the two of us here. And if I'm in the wrong thread, please let m know.
Thanks
Rob

Wifi network not found

Hi.
Since a few weeks I have a strange problem with my Wifi connection.
When I'm at home and turn on Wifi everything works fine for some time and my M9 connects to my Wifi. But after some time (haven't found a rule, sometimes after 1 hour, sometimes after 5 hours, etc) the wifi connection is lost and my network is no longer listed in the list of available networks. It also seems like the list of available networks is getting shorter the longer wifi is turned on.
If I turn of wifi and turn it on again after a few seconds my network is found immediately and the phone connects without any problems.
I'm not 100 percent sure but bluetooth seems to have almost the same problem and the phone no longer connects to my smartwatch until i turn off and on bluetooth. Sometimes it is also ok to turn off and on bluetooth to get my wifi back running.
The problem started to exist on lollipop and is also present on mm. I already did a factory reset but it didn't seem to help.
Anyone experiencing the same problem or has any clue what it could be? Maybe a hardware problem?
Kind regards,
TeQuiLLaXY
Perhaps a router problem ?? Or a service provider issue with WIFI ?
Does the device connect with other WIFI signals other than your primary signal ?
Just a few other areas to check beyond the device that can be overlooked...g
gregsarg said:
Perhaps a router problem ?? Or a service provider issue with WIFI ?
Does the device connect with other WIFI signals other than your primary signal ?
Just a few other areas to check beyond the device that can be overlooked...g
Click to expand...
Click to collapse
Hi gregsarg, thankfs for your reply.
The router doesn't seems to have a problem since other devices have no problem to connect to it. Service provider has nothing to do with wifi, the phone is not connecting to the wifi it has no problems accessing the internet via wifi when it shows it's connected. Also the connection can be established as soon as i disable and reenable wifi on my phone for about a second.
I don't have access to the other networks that are around my home so I can't check if it connects to other networks, it's just strange that the device does not show my network in the list of available networks after it has lost connection. If I disable and reenable wifi on the phone it immediately shows my wifi in the list of available networks. SSID is not hidden...
Could be hardware related...
And you could RUU back to stock and test again to rule out a software issue...g

No internet with WiFi or mobile network.

Hello!
I have the strangest problem with my Huawei Mate SE and I'd be shocked if you've ever seen something like it. Up until 24 hours ago everything was working mostly perfectly. But now I'm having network issues, and these aren't ordinary networking issues.
I cannot connect to the internet with WiFi or my mobile network. BUT, there is one network that allows me to reach the internet, my home wifi network. I can connect to different networks, I can connect to 4g and 4g LTE, but I keep getting timeout errors going through those.
I've already factory reset my phone and I'm about to return this phone if it can't be fixed. Does anybody have any ideas? Thank you!

Strange WIFI Issue with my router

Hey folks,
I hope somebody can help me. I have a very strange issue with my Sony Xperia XZ2 compact and my Wifi. It won't connect under any circumstances. It says "Establishing connection" but nothing happens. It worked in the first place but since two weeks, it stopped working.
What I tried yet: -
resetted the phone to default and updated to newest android
- resetted the router to default
- changed the wifi channel and Name/Password
The strange thing is: The phone connects to every other wifi, except my home wifi. And every other phone does connect to my home wifi. It seems to be a issue between my home router and my phone. But I have no clue what else I should do.
This really sucks. I really need Wifi at home.
Thank you for your help!
well,i cant turn on the wifi option now
and it will reboot randomly as i try to turn on wifi
even i could turn on wifi still there is no signal and unable to connect to everything
BUT MY LTE WORKS VERY WELL
4G SIGNAL IS STRONG AS FXXK
Bump, seeing a similar issue with my mother's phone. Wifi works at phone for her, but not at work.

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