Related
As the title says really. Has anyone from the UK had any experience of HTC warranty repairs?
My Desire is booked for collection tomorrow for a few hardware faults to be fixed. Do they usually take the full 15 days that they quote?
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
For me, they've been very good and very quick. Had my Nexus One back in 7 days and my Desire in 8.
Had mine back in 5 working days, 7 in total. The LED flash had stopped working (before the days we could use it as a flashlight).
rolfd said:
I'm currently back to using my old faithful Nokia 6310i. What a great phone that is. It's years old and still works flawlessly. Although I'm not sure I'd go back to it full-time
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Click to collapse
One of my favourite phones of all time. Actually, I still use an old 3330, 8850, 8910i and Ericsson T28 too. All working and looking in tip top shape.
-----------------------------------
- HTC Desire via XDA App -
They took 25 days with my phone, and I was told they could take up to 28 days with it. Mine wouldn't power on, so I took it to CPW who had it 2 days before they sent it to HTC.
I had a nightmare experience! Involved two Desires, and took 3 months to resolve. Still not 100% sure it's ok.
Got my Desire in March, first batch of Desires. Was fine until end of June when started getting random restart, related to a faulty motherboard. I sent it in via T-Mobile who sent it to a repair centre the next day (signified by online tracking update). On day 8 of no further update I email in to ask what is going on, and they do stuff and send it back on day 10. All they did was a software update and changed a sticker, and problem still existed.
I complained and moaned to T-Mobile, who after a while gave in and gave me another Desire. This one had a worse problem. Screen kept on cutting out even though the rest of the phone was working. Took it on holiday with me and proved to be totally useless because of the issue. Come back and send it in directly to HTC this time hoping to get better service, but it seems like it all goes back to the same repair centre in Milton Keynes.
They send it back 3 weeks later after fixing the receiver instead of the screen. There was nothing wrong with the receiver! I complain big time and ...
Long story short, send it back again gets fixed after the engineer phones me up to get a description of the problem. Also one of the managers phoned me up to give me updates on the phones progress. She actually called me up yesterday to see if the phone was still ok. So far so good. I guess I was unlucky, but it was a nightmare experience, as I love the phone so much (still).
Customer service was good as they always got back to me immediately, but repair centre was rubbish. I feel they owe me compensation for such a crap experience, but so far nothing.
Sent from my HTC Desire using XDA App
Well so far we have a 50/50 chance of getting decent service then? lol.
I'm going to hate having to hand mine to the courrier tomorrow, but hope that I get a sensible technician who does his job and gets it back to me ASAP. I'm already lost without it as I have it packed up. Can't check twitter/facebook, or emails without having to go to my laptop.
I never realised how much I depended on it.
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
liverpoolphil said:
touch HD returned May, June,Sept and Oct. Each time it was a 'manufacturer repair' and took the full 28 days! Was exchanged twice (so they say) but still developed the same screen problem everytime
Finally got an exchange authorised for a desire , hope its a bit more reliable than the touch
Click to expand...
Click to collapse
You were patient. lol
This is my second Desire going for repair, first one went faulty 3 days after purchase so I got a full exchange at the shop. Over all I think the Desire is a decent bit of kit. Hopefully yours will be fine or I'd imagine you will go to an iPhone
Sent mine off due to the overheating/reboot loop when using 3G.
Phone was collected by UPS, was away for about 16 days and returned by UPS. The phone had the mainboard changed I presume, as the IMEI was different, chassis and screen/glass layer remained the same along with my screen protector. I got the phone back about a week ago.
Sent mine with battery problems. They took it waited 5 days and phone suppose to be sent but tang and they said they found a fault with receiver and antenna. Another 3 days. Now I have a problem with 3g hanging up I'll wait for desire hd and than send it for repair maybe I'll get a nice replacement if I moan at the same fault several times....
Sent from my HTC Desire using XDA App
Last thing I sent to HTC was an O2-variant of the Artemis, to HTC UK. It failed out of warranty (I'd bought it on eBay as well) and I rang O2 and got nowhere. I rang HTC and they explained that in theory it should be sent to O2 for service, as it was a rebodied HTC 8300 built especially for O2, but in practice if I sent it in they'd sort it out for me. They took about a week to replace the trackball and mainboard and post it back, and they charged me a very reasonably 60UKP. I was very happy with service.
I don't know if this is still how they operate now they're a bigger, direct-to-consumer company though.
Well, to be brief..
1). First repair for the desire rebooting all the time took nearly 28 days.
2). Second repair has gone just over a week.. still pending, but I.m sure the duration will end up being roughly 28 days.
Personally, I think HTC's repair service is utter b%$$*$£s!
A month is too long for a company of their caliber.
where and how do you send your faulty mobile? because i bought mine from online supplier on tmobile, but it is not locked. so what is the sending process? how do you have your mobiles picked up by courier?
thank you
My desire was turning off when light pressure applied to the back of the phone. I sent it back 3 times after them failing to repair it each time, and finally on the 3rd time they replaced it...
Each time I waited 7-10 days for it to be returned.
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Got mine back yesterday after reporting the rebooting issue.
1) They have replaced the motherboard, although the notes don't say what they have done. I know this because the Micro USB connector is cbrand new clean looking and not full of pocket-fluff.
2) Turnaround was about 10 days. I wasn't counting exactly.
3) I did not send it in original packaging, I wrapped it up in wood floor underlay and sent it in a jiffy bag which was then folded over in half. I got it back in a box exactly like the original Desire Box that I bought it in.
4) I had to send the original receipt, as I couldn't be arsed to find a photocopier. I did not get this back.
5) So far so good, device is no longer rebooting but time will tell I suppose.
Overall very happy with HTC's repair service. I've been usign HTC phones for about 8 years now and never had any issues with getting them repaired.
shortie11 said:
Question for those with experience of HTC repair service: do HTC send back your original box? The ticket sheet I got last week recommended that you send your item in the manufacturer's packaging, but I realised after I sent it that maybe they won't send back my box (I'm talking about the white Desire box from the shop). Also, I wasn't happy with sending my receipt so sent a photocopy of it, is this okay? Do HTC return your original receipt if you send it?
Click to expand...
Click to collapse
I didn't send a receipt or use my original box. As Budadank says, the phone came back in a similar box to the original retail one but is clearly a repair return type box, rather than a retail one, pic attached.
Now thats one reason why the iPhone wins. Apples customer service is one of the best. If your phone gets broken you will be a few mins in store and if they can't fix it they replace it there. Anywasy back to the subject. I need to send my desire for repair as it has been rebooting so I hope my customer service is ok.
my Desire got wet in my pocket whilst out walking..It was still turned and and working in safe mode..when i turned it off and dried out the phone overnight etc etc it would not work when i switched it back on,All i got was a white boot screen but none of the buttons would work allowing me to scroll through any of the options to boot etc etc.
i purchaed the phone for £300 off ebay,sim free and it was working perfectly up until this point.
I have sent the phone back to HTC and they have given me a bill of repair totalling £236.00. To be honest i think this is a complete ripp off.I could buy another seconhand phone for that much money,but as they know i am in a pickle and have no choice but to accept the price pay it and hope that my phone is ok when i get it back.
I can totally honestly say.." I wish i had paid full whack and bought an Iphone from apple". i am not impressed at all.
I did pay the invoice online 6 days ago and I have still not received my phone back from repair centre or had any updates or correspondence with HTC...very very poor show in my opinion. and a very expensive secondhand phone so far !!
Sent my Desire off on Monday 8th Nov as it was freeezing and crashing and rebooting during sat nav using google and copilot. I am getting it back this monday 1th Nov. (Tomorrow) I have been tracking it via UPS. I noticed on the dispatch note they emailed me that the IMEI number had changed so I rang them and asked why (thought I might be getting a refurb back). They have replaced the Mobo. So like a new phone really I guess.
I bought the phone on Ebay. Unlocked and rooted so I guess I may have to unlock and root it again and then pick my fav custom rom.
It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?
I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
Click to expand...
Click to collapse
There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Click to collapse
That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.
MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Exactly this!
resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.
resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
Click to expand...
Click to collapse
Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!
I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?
When I get my new phone, how can I tell if it's new, or refurbished?
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Click to collapse
New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.
Hey guys, I posted a thread last week of a problem I had with my stock unrooted gnex. The problem was that everytime I went to the settings, the settings app would crash and wouldn't let me press "more" in order to access mobile network modes etc.
I rooted it and flashed a couple of roms and the issue kept returning. I un-rooted it this morning and reflashed via odin the latest stock FD02 tar thinking the issue would be gone since everything was going to be wiped.The issue came back again so I went to the sprint store (thank god for TEP) and the techs were acting like it wasnt a big deal. They reset the phone 4 times (the tech did it in fornt of me) and the issue was still there.
So 1 and a half hour later, the manager comes out and tells me she ordered me a new phone (probably a refurb but who cares at this point ) and it would arrive on thursday.
the tech started joking around with me at the end saying that if I got a bad gnex from the factory, that he would give me a NIB GSIII. I hope thats the case haha But I still love my Gnex and its peppy updates and hate touch wiz to death.
Interesting thanks for sharing bud
Sent from my Galaxy Nexus using xda premium
little curious about this. has anybody that has gotten a new phone from sprint through tep had any problems with the new phone? any differences that you can tell from your first phone? sorry about kinda hijacking.
kashb91 said:
little curious about this. has anybody that has gotten a new phone from sprint through tep had any problems with the new phone? any differences that you can tell from your first phone? sorry about kinda hijacking.
Click to expand...
Click to collapse
I can say from experience, since I had an evo 4g before the nexus and my wife has an iphone 4s. We have gone through TEP with both devices.
Lets start with the Evo.
I was getting a lot of dropped calls, the speakers were worn out sounding poorly, it started turning on and off by itself. Went to sprint, the techs diagnosed that there was no water damage or accident damage so they didn't ask for the deductible and ordered me a phone. Replacement arrived in a generic white sprint box, the tech used the same battery I had and gave me a working phone (no scratches,dings or anything looked brand new)
My wifes iphone 4s
The bluetooth wasn't holding a connection to her cars bluetooth system or any bluetooth device at all. The techs diagnosed it and gave her the same treatment. The phone came in a generic box looking new and worked fine.
The story behind whether you ACTUALLY get a refurb or a truly new phone is this.
When the rep places the phone order the system tells him if there are any refurbished units at their warehouse. When there are none the warehouse itself sends a totally new not refurbished phone in the same generic box.
How do you know if you got a new phone or a refurb? Theres no way in my experience (I've had to order around 4 phones in the past 5 years with TEP and they have always worked great and looked new)
If you file a claim with asurion (theft, accidental damage or water damage) they send you a brand new phone after paying the $100 deductible.(happened with 1 phone that I dropped and cracked the screen)
interesting. what i was mostly wondering about was the screen on the gnex. i remember when i had the nexus 4g, people that went through tep said that the screen was replaced with a different one. it wasnt oled, or whatever the original screen was.
I had the issue when I flashed cm9 and paranoid android Roms. But the issue was only the roms
Sent from my Galaxy Nexus using xda app-developers app
kashb91 said:
interesting. what i was mostly wondering about was the screen on the gnex. i remember when i had the nexus 4g, people that went through tep said that the screen was replaced with a different one. it wasnt oled, or whatever the original screen was.
Click to expand...
Click to collapse
Interesting, It could be a temporary outage of the parts.
I know for certain that for the iphones, the refurbish process is done by apple
So I would think that samsung is responsible for supplying sprints refurb units. Since the screen is made by Samsung themselves they should focus on putting the right screens.
and thursday can't come fast enough My gnex is now getting delayed texts. A lot of people text me, like once an hour the phone is ringing all of the messages that were sent to me at once during that period of time.
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Maybe this will get you an idea: http://goo.gl/nBvaLz
Never done it myself tho with an m8. My DHD and OneX have been fully disassembled without problems tho to replace almost everything. [emoji41]
Look for disassembly videos online and order a new screen\digitizer assembly form ebay (dont attempt to separate the glass from the screen).
It takes patience and some steady hands, but it is possible to change the assembly.
http://goo.gl/GJU6VV
barkinos98 said:
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Click to expand...
Click to collapse
MarckX said:
Maybe this will get you an idea: http://goo.gl/nBvaLz
Never done it myself tho with an m8. My DHD and OneX have been fully disassembled without problems tho to replace almost everything. [emoji41]
Click to expand...
Click to collapse
opticus44 said:
Look for disassembly videos online and order a new screen\digitizer assembly form ebay (dont attempt to separate the glass from the screen).
It takes patience and some steady hands, but it is possible to change the assembly.
http://goo.gl/GJU6VV
Click to expand...
Click to collapse
The M8 has a repairability score of 2/10. I bent my back cover, and many cell repair shops refused to replace it.
You don't want to take this on by yourself. Check out the tear down at ifixit.com.
Just did the work on a M7, it should not be all that different. Though, I have not tried it myself on my M8.
http://youtu.be/KFiVKMkvwCc
xunholyx said:
The M8 has a repairability score of 2/10. I bent my back cover, and many cell repair shops refused to replace it.
You don't want to take this on by yourself. Check out the tear down at ifixit.com.
Click to expand...
Click to collapse
Lol, you can leave it be and just buy a new one as well, yeah. The easy way....
imo 2/10 means it's repairable (my glass is half full). I would look for a cheap dead-mobo or a hard-bricked phone (with a working screen , that is)
^This guy
As long as you cant use it, why not try?
barkinos98 said:
Hey guys!
On friday afternoon, i believe i killed my 3 month old baby. I got furious at something, and threw the phone onto my desk (I'm 190cm 6'3, desk is about 70cm above ground, you do the maths) and when i picked the phone up...
It looked fine.
I tried unlocking it, nothing would come up other than a black screen lighting up, but the sounds touch etc it works fine. Even the digitizer seems fine, odd enough.
So practically the inner LCD is dead, and unfortunately since i bought the device from US and went back to my homecountry, that screen replacement thing doesnt work out for me. Also unfortunately HTC is a complete asshat and for a reason no one knows, decided to not make any authorized services in the country, and i dont want to trust some dude downtown which can "fix my phone for 450tl" (thats a big deal of money where the minimum wage is 900tl per month) that doesnt even have a store but a stand.
Since then im using my old S3, which shared the same faith; furious throws ended up with inner lcd being cracked. Got it replaced from dealer, but ever since its 3G module does not work and oddly enough the guys there were like "your phone was rooted its out of warranty if anything relating mobo happens" before even accepting payment; 3 days later hte phone started acting up and 3G failed.
Anyway to the actual question, how hard are these screens to change? Also, any good sellers on fleabay? I talked with a few phone guys I know and they agreed to change it if i provide the screen, but honestly i dont know what to do, to sell this phone and get an iPhone (or a S5 because waterproof) or to somehow get this repaired? I'm fairly pissed off that i cant get a damn phone repaired which is also sold and imported into the country...
Also kinda unrelated but might anyone know why the 3G doesnt work? I've since then unrooted the phone and reverted back to stock rom but its still not working...
Click to expand...
Click to collapse
And the next time a girl breaks up with you - don't take it out at you phone, just hit a pillow.
I'm going to make the hotspot stay open 24/7, because S3 doesnt have mobile network, and since I'm paying why not actually use it?
Also, odd enough one service quoted me 330TL while another said 450TL (both in far away cities) when one in my city asked 400TL...
Hey everyone. I want to ask if anyone has ever had to deal with OnePlus' customer service, and what their experiences are like.... 'cuz I'm a first time buyer into the OnePlus market and it has not been a good experience AT ALL.
Now, stay a while, and listen...
I bought this phone 3 days ago, it arrived Friday, I opened up the packaging, plugged it in, let it charge, went to turn on the phone, NOTHING. Screen won't turn on, notification lights boot up, capacitive buttons work but the screen isn't displaying. Great. I tried EVERY single thing they told me to do, factory reset, hard reset, power cycling, NOTHING. At this point, I just want to return the phone, get my money back. THe person who handled my case, thought that it was for a OnePlus 2 bought in May... which.. wasn't what the support ticket was for, and when I finally decided I wanted to file a dispute with Paypal, I communicated with them that I'd like to return the phone.
I get a response back from customer service, that they cannot process the return refund, unless I close my dispute through Paypal. I checked the OnePlus reddit group, AND called Paypal and explained to them what went on, and they said, ver batem, "DO NOT CLOSE THE DISPUTE".
So let's recap, dead phone, customer service that tries to circumvent paypal...
Has anyone else had this type of experience?
I had a similar problem with support, though I was trying to get them to send me a new phone to replace a defective one. After 17 days of phone calls, emails, and bugging them on Twitter, I have a working device in hand.
At first, they were going to try to repair my device. I insisted that they replace a defective one, as I wasn't filing a warranty claim, but rather a return/replace. I'm still waiting on a refund of the broken screen protector they shipped me due to bad packaging and mishandling by the carrier.
So you still went with them after all that? Have you had any issues? My big concern is that if say.. 5 months down the line, an issue crops up and I need to send it out for repair, and I get this run around all over again.
I haven't had any experience with warranty service through Oneplus, but I did have a nightmare time with Asus.
They left me hanging without a tablet for MONTHS and over the course of that time they would "fix" it by causing more issues. The last time I dealt with them (they stopped responding to my email and phone calls) they sent me back the tablet and the frame wasn't even snapped back into place properly - I could literally see inside the tablet.
Coincidentally, it arrived just as my warranty ended, and it still wasn't repaired.
I'm not sure that any company could top that kind of disrespect for a customer. FWIW, I saw a story on the Consumerist website detailing another Asus user's experience, and it was nearly identical to my story, so this is likely just how they do business.
Sent from my ONEPLUS A3000 using Tapatalk