LG G4 - need help or opinion from community - G4 Q&A, Help & Troubleshooting

Dear all,
last week I sold my 1 year old LG G4 (H815 international version) to a guy via online marketplace. Before buying I demonstrated what a phone can do and let him try it for a while. He also asked me if I could send him files and procedures needed to root the phone and install custom recovery. The phone has bootloader unlocked and was rooted but eventually I restored it back to stock few months ago cuz I was trying to sell it. I'm advanced Android user and have been flashing phones since 2006. so I know what I'm doing...
After purchase the same guy sent me a message that the phone is superb and that he is totally satisfied with it, then the other day a message that one of the apps he installed ins't working as expected, after that that the phone is dead. He also said to me that he performed a hard reset and eventually pulled the battery out while the phone was resetting. We met and I tried to help but there was no bootloader, recovery or download mode any more! I hooked the phone to a laptop and nothing - device manager showed only QHSUSB_BULK and USB Device (VID_1f3a_PID_efe8)! No way to enter the recovery or download mode as it would solve the problem by flashing a proper kdz.
As far as I know phone was performing and functioning more than fine while I owned it and there is no way to hard brick the device unless you mess with flashing etc. It never suffered from bootloop problems. Unfortunately, the guy was kinda suspicious to me for asking too much stupid questions which he really didn't understand so I assume he is novice user. There was no sdcard in the phone to help me see the eventual files he maybe tried to flash as a proof and there was no other way to see what went wrong.
I'm in a semi-polite dispute with him because he claims I sold him a broken phone and I claim that it's his responsibility for messing up with software tampering and hard resetting etc.
What are your opinions about the whole situation? At least you would ease my mind because I'm 100% sure that I sold perfectly functional phone without any physical or software defects.
THANK YOU!

lkbfreak said:
He also said to me that he performed a hard reset and eventually pulled the battery out while the phone was resetting.
Click to expand...
Click to collapse
That is the fact where he may damaged the phone. Not you.
IMHO.
.
Sent from my LG-H815 using XDA Labs

steadfasterX said:
That is the fact where he may damaged the phone. Not you.
IMHO.
.
Sent from my LG-H815 using XDA Labs
Click to expand...
Click to collapse
Yes, that was my first thought. Phone was resetting the OS and was abruptly interrupted in the proces leaving it without finished re-partitioning or the OS fully loaded. Thanks for the opinion - appreciate it!

Related

ROOT FAIL HELP PLEASE probably wrong spot but i'm new to android and i am panicking

i have a new nexus 7 2013 and i messed up big time im no good with all this adb stuff i unlocked it rooted. wouldnt boot. went in team win recovery project and somehow ended up deleting the os i cant get the computer to recognize the device to install the os if thats even possible or if i even could find out how. the computer just calls it flo and says i need to update the driver which it is or i culdnt of rooted(failed)... thanks any help is much appreciated. some on recommended to mount but cant get it to connect to computer.
UTubeMeBeach said:
i have a new nexus 7 2013 and i messed up big time im no good with all this adb stuff i unlocked it rooted. wouldnt boot. went in team win recovery project and somehow ended up deleting the os i cant get the computer to recognize the device to install the os if thats even possible or if i even could find out how. the computer just calls it flo and says i need to update the driver which it is or i culdnt of rooted(failed)... thanks any help is much appreciated. some on recommended to mount but cant get it to connect to computer.
Click to expand...
Click to collapse
Try this
http://forum.xda-developers.com/showthread.php?t=2381582
http://goo.gl/lF0HEC
This is the driver you need to install to use ADB while in recovery which is different to the one for Fastboot and ADB while booted.
Perhaps this is what you are facing?: http://forum.xda-developers.com/showthread.php?t=2380913 The fact that you lost the OS leads me to believe so. Match the thread to your problem, however. If the information in the thread I linked to doesn't match your issue, then your best bet would be the one-click factory recovery mentioned earlier in the thread. Best of luck, from one novice, shaky rooter to another!
thetechaddict10 said:
Perhaps this is what you are facing?: http://forum.xda-developers.com/showthread.php?t=2380913 The fact that you lost the OS leads me to believe so. Match the thread to your problem, however. If the information in the thread I linked to doesn't match your issue, then your best bet would be the one-click factory recovery mentioned earlier in the thread. Best of luck, from one novice, shaky rooter to another!
Click to expand...
Click to collapse
OMG if this works ill pm you and tell you
thetechaddict10 said:
Perhaps this is what you are facing?: http://forum.xda-developers.com/showthread.php?t=2380913 The fact that you lost the OS leads me to believe so. Match the thread to your problem, however. If the information in the thread I linked to doesn't match your issue, then your best bet would be the one-click factory recovery mentioned earlier in the thread. Best of luck, from one novice, shaky rooter to another!
Click to expand...
Click to collapse
omg gimme your paypal email?? you saved my ass dude that worked perfect id be glad to pay you a couple dollars and thanks for everyone else who helped
UTubeMeBeach said:
omg gimme your paypal email?? you saved my ass dude that worked perfect id be glad to pay you a couple dollars and thanks for everyone else who helped
Click to expand...
Click to collapse
If you insist, there should be a "Donate to Me" box next to my information on the left.
I had the same problem. Got stuck with no OS installed, USB debugging disabled, and no ROM I could flash. I was scared ****less but I ended up fixing it with a restore program.
Glad you got it fixed.
I learned how to unlock, root, flash custom kernels with my old nexus 7 before I attempted on my new nexus 7. Didn't want to make an expensive mistake. I looked at things here last year when I got my first n7, got confused and didn't attempt it. Now, I definitely won't go back to just stock. Hope you get it all sorted out! It was definitely scary for me the first time.
Sent from my Nexus 7 using Tapatalk 4
I don't think I've ever heard of a case where someone permanently soft-bricked their device.
This irrational fear of "bricking" your device if you do something wrong needs to stop.
If your device gets soft-bricked, just flash the stock images - fixes it every time.
Geodude074 said:
I don't think I've ever heard of a case where someone permanently soft-bricked their device.
This irrational fear of "bricking" your device if you do something wrong needs to stop.
If your device gets soft-bricked, just flash the stock images - fixes it every time.
Click to expand...
Click to collapse
It's mainly the word "brick" that gets on my nerves.
Most of these are really just bootloops or boot hangs. My last one was the latter (and a little unsettling, I'll admit). Turns out that trying to flash a root zip before you've signed into the tablet at least somewhere to create the sdcard directories just leads to a headache for me.

[Q] Hard Bricked D851

I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Mr_gmoney16 said:
I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Click to expand...
Click to collapse
If you can get into Download mode, then your softbricked and can reflash full firmware.. If not, Then sorry, unless you have a Jtag, there is not much you can do.
The drivers you think are installing are not the ones that you could use to do anything. I only know this because I have hardbricked a G3 before as well.
Hopefully yours is only softbricked.
Eliminater74 said:
If you can get into Download mode, then your softbricked and can reflash full firmware.. If not, Then sorry, unless you have a Jtag, there is not much you can do.
The drivers you think are installing are not the ones that you could use to do anything. I only know this because I have hardbricked a G3 before as well.
Hopefully yours is only softbricked.
Click to expand...
Click to collapse
what's a jtag and what can I do to fix my phone? I can't go into download mode, my phone won't turn on at all.
Mr_gmoney16 said:
what's a jtag and what can I do to fix my phone? I can't go into download mode, my phone won't turn on at all.
Click to expand...
Click to collapse
When plugged in and your computer recognizes it, starts installing drivers it could be drivers adb, I would think if the phone was truly off it wouldn't do anything. Could be wrong tho, do you have adb set up? What happens when you run adb devices?
Ducter said:
When plugged in and your computer recognizes it, starts installing drivers it could be drivers adb, I would think if the phone was truly off it wouldn't do anything. Could be wrong tho, do you have adb set up? What happens when you run adb devices?
Click to expand...
Click to collapse
Its not the adb drivers your thinking of, Its something else. I forgot what its called but it only comes up when you brick your LG, its something as in the area as nullUSB or something liike that.. I been though all this before. But I hope its not that.. I hope he can access his phone some how..
---------- Post added at 08:12 PM ---------- Previous post was at 08:10 PM ----------
Mr_gmoney16 said:
what's a jtag and what can I do to fix my phone? I can't go into download mode, my phone won't turn on at all.
Click to expand...
Click to collapse
Tell us what does your Device manager say when you plug in your phone to the computer? is it something NULL ?
What drivers are installing is what im asking. what are they listed as .
Eliminater74 said:
Its not the adb drivers your thinking of, Its something else. I forgot what its called but it only comes up when you brick your LG, its something as in the area as nullUSB or something liike that.. I been though all this before. But I hope its not that.. I hope he can access his phone some how..
Click to expand...
Click to collapse
So when the phone won't power on at all the computer will still detect it to install drivers? Not trying to be a smart ass, I have never bricked anything and truly just curious.
Ducter said:
So when the phone won't power on at all the computer will still detect it to install drivers? Not trying to be a smart ass, I have never bricked anything and truly just curious.
Click to expand...
Click to collapse
Its not really drivers for the phone.. anytime you plug anything into a USB slot something shows up.. doesnt mean its what you want.. I had something NULL show up when I bricked mine. I by mistake formated EAF partitioned and messed up to the point of NOTHING........... I got my money back and bought another someplace else
Mr_gmoney16 said:
I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Click to expand...
Click to collapse
don't waste your time trying to get it fix.i did the same thing and i never found a way to fix it.i bought the phone second hand so no t-mobile warranty then my only solution was calling lg and since the phone has a one year warranty with lg it do not matter if you have a receipt or not. i send it to lg with label and ra# they provided.took 2 weeks but lg fix my lg g3 for free. try that.for what i found out is the only solution at the moment for hardbrick.
If it doesn't turn on, I suggest you either use your warranty for LG Repair Service ( like I did) or get a new replacement from LG or T-Mobile. There is no way to fix this problem atm and if your computer recognize the device, its going to be called QHSUSB_DLOAD. It took me a week to figure out that I had to send it to LG. Remember guys, this is hardbricked( can't turn on/ dead motherboard) so no download mode
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Mr_gmoney16 said:
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Click to expand...
Click to collapse
sorry to tell you this but everything on that phone is already lost.send it to lg for repair it will only take 2 weeks and you will have a working phone again.when i bricked mine i spend 2 weeks trying to fix it i even offer a bounty to anyone who can figure how to fix it and no one could finally give up and called lg.
Mr_gmoney16 said:
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Click to expand...
Click to collapse
If you dont wanna loose your pics, that should have been backed up on external or cloud then your prob out of luck. but you can also find some phone repair place and let them hook your phone up to Jtag and reflash your phone... jtag is hard to explain, it requires soldering...... So if you dont know what it is, then dont try it your self.
PS:.. Tell us what it says in Device manger when you plug in your phone to USB.. click view and view hidden devices in device manger. take screen shot if you must.
you might just might be able to fix yor problem. if you can see the bat thing. then could just be a softbrick.. but without download mode you wont be able to fash anything.
Mr_gmoney16 said:
I bricked my T Mobile G3 D851 by flashing Dark Knight 5.0 rom that was in this thread. I didn't think much of it because normally roms are in the right places in xda, I understand its my fault and there is no one to blame but myself. I just need some help restoring it. It does not turn on at all. I plugged it into the computer however, it showed some life. My computer was installing the drivers automatically but it fails. So there has to be a way to fix this right??
Click to expand...
Click to collapse
op. check your messages. everyone else. this is the be all end all fix unless you hard bricked it. let me saave you a load of hassle. tutorial video inside the post.
http://lgg3root.com/lg-g3-root/how-to-unrootunbrick-lg-g3/
Mr_gmoney16 said:
I really don't want to send my G3 to Lg because I'm a senior in High School and I don't want to lose my pictures :/ I have an animation on popping up now but its for low battery i guess. other than that nothing is happening. I'll post a pic
Click to expand...
Click to collapse
Your pictures may still be available to you. I had to turn off auto syncing for Picasa so maybe log in from a pc and see if you got lucky.
Update 2/15
Okay so my g3 was hard bricked I sent it to factory, they replaced the internal storage and sent me back same phone (I checked IMIE) It came updated so It was patched. I downgraded it and rooted it again I put latest version on TWRP and now I'll be paying closer attention to what I flash and don't flash. Thank you guys for your support and trying to help me. I really appreciate it.
Guess who hard bricked his phone again?
So this is kinda a rant because I went where I was supposed to go this time and I read for the most part but again error in the posts and forums. I went to the reference guide and was looking for a stock version of lollipop (I didn't know it hasn't come out yet)
http://forum.xda-developers.com/tmobile-lg-g3/general/ref-t-mobile-lg-g3-links-guides-roms-t2860576
scrolled down and clicked cloudy rom http://forum.xda-developers.com/lg-g3/development/rom-cloudyg3-1-0-t2917467
it took me to another post not ment for d851 I scroll down and look at the features "Based on latest LG G3 official ROM"
okay im sold. I read the intructions and i download what i have to and do everything perfect
I flash the lolipop base band check
Start flashing cloudy, a menu pops up with different variants no d81 so i exit installation and do advanced wipe except internal and external
install another rom so everything is good in the hood, wipe cache and reboot
I check my phone and nothing. It's hard bricked. THE F***king base band bricked my phone. I have to send my phone to factory again if they do it for free, most likely not because this is my second time. then if they do, i have to pay shipping and handling, then pay someone to unlock the sim because im not on tmobile anymore I'm on cricket :/ Not everyone here is an expert on all of this, i understand its no ones fault but my own but **** when i go here i think these guys are pros and experts on mods,roms,etc. when a legitimate post is stabled and says its the guide i expect it to be right and not have to worry. I go back to cloudy rom post and i scroll down more and i see FAQ
This ROM no longer support my variant since 2.0? I'm using D850/D851/LS990/VS985, can I flash this Lollipop version?
- No, you guys cant use this Lollipop version (2.0). You must wait till LG release official ROM for your variant first to have new kernel & baseband.
- Anyway, if you wanna use my KitKat ROM, you can get it (version 1.2) here: http://forum.xda-developers.com/devd...6315#downloads
Gee thanks for that. A completely different link. why couldn't that be the first thing or something. ugh. Thank you for whoever read my whole rant. I hope someone hears me out and sparks a change.
Before anyone calls me out; I worked with
LG OG sprint LS970
OGP at&t E980
g2 sprint LS980 verizon VS980
g3 tmobile D851 verizon VS985
Verzion Samsung Galaxy S3 SCH-I535MBBVZW
T Mobile Note 4 SM-N910TZKETMB
All of them Fully Root,TWRP,4.4 or 5.0 Roms. To show I'm not 100% newbie and I make mistakes.
Mr_gmoney16 said:
So this is kinda a rant because I went where I was supposed to go this time and I read for the most part but again error in the posts and forums. I went to the reference guide and was looking for a stock version of lollipop (I didn't know it hasn't come out yet)
http://forum.xda-developers.com/tmobile-lg-g3/general/ref-t-mobile-lg-g3-links-guides-roms-t2860576
scrolled down and clicked cloudy rom http://forum.xda-developers.com/lg-g3/development/rom-cloudyg3-1-0-t2917467
it took me to another post not ment for d851 I scroll down and look at the features "Based on latest LG G3 official ROM"
okay im sold. I read the intructions and i download what i have to and do everything perfect
I flash the lolipop base band check
Start flashing cloudy, a menu pops up with different variants no d81 so i exit installation and do advanced wipe except internal and external
install another rom so everything is good in the hood, wipe cache and reboot
I check my phone and nothing. It's hard bricked. THE F***king base band bricked my phone. I have to send my phone to factory again if they do it for free, most likely not because this is my second time. then if they do, i have to pay shipping and handling, then pay someone to unlock the sim because im not on tmobile anymore I'm on cricket :/ Not everyone here is an expert on all of this, i understand its no ones fault but my own but **** when i go here i think these guys are pros and experts on mods,roms,etc. when a legitimate post is stabled and says its the guide i expect it to be right and not have to worry. I go back to cloudy rom post and i scroll down more and i see FAQ
This ROM no longer support my variant since 2.0? I'm using D850/D851/LS990/VS985, can I flash this Lollipop version?
- No, you guys cant use this Lollipop version (2.0). You must wait till LG release official ROM for your variant first to have new kernel & baseband.
- Anyway, if you wanna use my KitKat ROM, you can get it (version 1.2) here: http://forum.xda-developers.com/devd...6315#downloads
Gee thanks for that. A completely different link. why couldn't that be the first thing or something. ugh. Thank you for whoever read my whole rant. I hope someone hears me out and sparks a change.
Before anyone calls me out; I worked with
LG OG sprint LS970
OGP at&t E980
g2 sprint LS980 verizon VS980
g3 tmobile D851 verizon VS985
Verzion Samsung Galaxy S3 SCH-I535MBBVZW
T Mobile Note 4 SM-N910TZKETMB
All of them Fully Root,TWRP,4.4 or 5.0 Roms. To show I'm not 100% newbie and I make mistakes.
Click to expand...
Click to collapse
I guess you paid the price for rushing thru the process. Sometimes we get caught up in the moment. Its been clear for days, weeks and months that stock LP for TMO G3 has not been released and much development is hinging on that release. I myself have been rooting phones/tablets for years and been fortunate not to make mistakes (or catch myself in time before doing so) and never even had a soft brick experience to date. I hope you got it sorted out
She died my lg d851 Fulmics 6. 1
Even BoardDiag does not help. The smartphone is not that does not respond. Permanent error when passing check ap / check emms 'no response from the device. Check pmic first and it still boot problem, replace ap' I do not know what to do.
Can someone help me?
No recavery. No download mode. Only black screen
The smartphone does not respond to button presses
The Device Manager is displayed as LGE AndroidNet Serial Port
Sadig86 said:
She died my lg d851 Fulmics 6. 1
Even BoardDiag does not help. The smartphone is not that does not respond. Permanent error when passing check ap / check emms 'no response from the device. Check pmic first and it still boot problem, replace ap' I do not know what to do.
View attachment 3855072
Can someone help me?
No recavery. No download mode. Only black screen
The smartphone does not respond to button presses
The Device Manager is displayed as LGE AndroidNet Serial Port
Click to expand...
Click to collapse
http://forum.xda-developers.com/tmobile-lg-g3/help/lg-g3-d851-unbrick-qualcomm-9008-t3430221
Omar-Avelar said:
http://forum.xda-developers.com/tmobile-lg-g3/help/lg-g3-d851-unbrick-qualcomm-9008-t3430221
Click to expand...
Click to collapse
Thanks, but I've found myself .

[Solved] HTC M8s - Need help fixing my phone (Can't factory reset or install updates)

Thanks for all your help! My phone is fix now.
Hello (hopefully) friendly xda users,
I will try and be as detailed in the post as I can to make both your lives and mine as painless as possible!
So, last week I bought a brand new HTC M8s from the shop. I live in the UK, however I bought the phone in Germany because it was cheaper over there. The phone is unlocked (I didn't buy it on contract, I bought it outright). The phone is on EE, here in the UK (not sure if you need to know that but I'm being detailed).
My previous phone was an IPhone 4 (I know... sorry!) which I’ve had for over 5 years, I bought it at launch back then and haven’t had a new phone since. I'm no longer an Apple user, and have gladly come to the realisation that Apple isn't all that; I feel I can say that here and not get in trouble. I've had my eye on the HTC M8 for a while and finely to the plunge; and just bought it.
I had read that you could put a sort of stock google android (Google Play Edition) on the HTC M8, and that is what I had decided on doing. Straight out of the box. I know, all this is throwing up red flags all over the place; new to android, previous apple user, etc. but I ignored those and said to myself "I've jailbroken before, how hard can this rooting business really be". (Boy was I wrong!)
To cut an even longer story short, it all went tits up!
Sorry for all this preamble but I felt it was needed to help give some backroad info on the situation and help you better help me.
So this is how far I got:
I unlocked my bootloader.
My phone is not S-off. (No matter what guide I tried I couldn't get it S-off, I don't know; this could have been the problem.)
This is the sad part of the story:
The next step in the guide was to flash the recovery with a custom one. In the case TWRP.
I copied it all over and then hit recovery. Nothing. My phone just shuts down. "Crap! That's it I killed it." I think.
Anyway, I hard reset my phone and it starts up normally into android. Nothing seems to be wrong. (Feww! That was lucky!)
I try the same process again, same thing. It just turns off; no TWRP, no stock android, nothing.
At this point many hours have past and I'm giving up.
My phone is still working, it's not bricked; I think to myself it could have all gone a lot worse. I just decide to use the google now launcher off the play store and let that be the end of it. (It basically does what I want.)
However, the next day my phone tells me it needs to update. I think nothing of it, click download and install. My phone attempts to install the update then restart. Except now when it tries to restart it dose the exact same thing it did when I tried to install TWRP. It just turns off. I restart my phone, it boots into the android; nothing went wrong. I check and sure enough it didn't install the update. Odd I think, I try to update again (this time leaving it for at least 20 mins); same thing again. Just shuts down, no update.
Ok, I then think a factory reset might fix the problem. Both clicking factory reset from within android or the bootloader dose nothing the phone just shuts down.
To sum up the real problem.
I cannot install updates.
And I cannot factory reset my phone.
Here's what with (my limited knowledge and research), I think is wrong. I don't have a recovery...? So I need to reinstall a stock recovery or stock HTC version of the android OS?
I've read you need to use a RUU?
But instead of trying to tackle the situation on my own (like an idiot (like last time)), I'd do it properly this time and ask the XDA forums for help.
Again, I really know nothing about android; at all! So what I've said about recoveries and RUUs could be total crap for all I know! That said I'm not a total noob at computers and am not scared of using CMD prompt or things of that advanced nature. Really I just need someone to guide me through (in the most basic steps (from the beginning)) as to how to fix my phone. Talk to me as if I was a child and not an adult who should have known better!
Thank you in advanced for being to patient, and helping me fix this problem.
Cheers, FillNill
.P.s Just to be clear, I no longer want to turn my HTC m8 into the Google Play Edition, I just want to reset it back to the Sense version of android. So I can install updates and all that.
So your device is HTC M8s not the normal HTC M8.
Read this thread, it has everything that you need : http://forum.xda-developers.com/htc-one-m8/help/make-custom-recovery-htc-one-m8s-t3114245
Ask there for help.
ckpv5 said:
So your device is HTC M8s not the normal HTC M8.
Read this thread, it has everything that you need : http://forum.xda-developers.com/htc-one-m8/help/make-custom-recovery-htc-one-m8s-t3114245
Ask there for help.
Click to expand...
Click to collapse
Yes, it's the M8s.
Ok thanks. I'll read the thread you linked.
Thanks

Note 7 SM-N930F bricked / / need help!

I flashed TWRP with odin.
After that I was not able to boot or start recovery.
Only download mode is possible.
In download mode it shows
warranty void 1 (0x030c)
I also cannot flash anything in odin anymore.
After initializing, it immidiatly stops with the error:
<ID:0/004> FAIL! (DeviceInfo)
Can anybody help me, how to get this beautiful phone running again?
Thanks so much!
MOD EDIT:
This member is talking about this.
TEKHD
bill340 said:
I flashed TWRP with odin.
After that I was not able to boot or start recovery.
Only download mode is possible.
In download mode it shows
warranty void 1 (0x030c)
I also cannot flash anything in odin anymore.
After initializing, it immidiatly stops with the error:
<ID:0/004> FAIL! (DeviceInfo)
Can anybody help me, how to get this beautiful phone running again?
Thanks so much!
MOD EDIT:
This member is talking about this.
TEKHD
Click to expand...
Click to collapse
try to download the firmware from http://samfirm.net/threads/official-rom-full-galaxy-note-7-sm-n930f-n930fxxu1apg7-xxv-23-07-2016.98/ and try to flash via odin.
Never ever try to flash anything till the time there is no evidence of success.
I tried that, but the problem is that I always get this error in Odin when trying to flash...
Did you check OEM unlock before you flash as per the instructions? not doing so will result in a boot loop.
Try different cable and USB port. I had trouble with both that had me running in circles.
Sent from my SM-N910T using Tapatalk
Yes, I did OEM unlock before the flash.
Different cable and USB port makes no difference...
Usually when I have issues I try to uninstall all drivers related to phones and only install the one I need. Then after a restart and forcing the phone into Odin I'm able to flash without issues.
It might be failing because of a Partition size error. Have you tried the Samfirm Tool to download a firmware from your region?
Have you tried Emergency Device Recovery from SmartSwitch PC ?
Also, I'm doubtful whether this is a new trick up from Samsung's sleeve. This Phone is still new, so it's quite a learning process. Maybe Samsung has implemented something to block these unofficial flash attempts. However I thank you taking the risk and trying the recovery first.
Can you help me, where I can get this?
Have you tried Emergency Device Recovery from SmartSwitch PC ?
bill340 said:
Can you help me, where I can get this?
Have you tried Emergency Device Recovery from SmartSwitch PC ?
Click to expand...
Click to collapse
Download and install SmartSwitch for PC. Then follow this Video.
I really have no luck here...
Any idea?
Googled already, but did not really find anything besides reinstalling...
I dont think theres a fix for this issue yet. There's also no subtantiated literature in the larger cummunity pertaining to rooting the Note 7.
I am guessing this is an additional precaution taken by Samsung therefore the rooting process needs a very specific set of steps in order to circumnavigate the systems Sammy has put in place. The thread itself says WIP, so I applaud you for your courage.
Nonetheless my suggestion is to instead of waiting for an answer which no one can provide, go to Sammy and bull**** to them that u plugged in the computer and it became a brick.
Theres is no possible senario whereby the internet can help you because we know next to nothing about Note 7.
I sincerely hope that you can come out of the situation with a working Note 7 in your hands whilst not burning a hole in your wallet due to the repairs. God-speed my friend, God-speed.
bill340 said:
I really have no luck here...
Any idea?
Googled already, but did not really find anything besides reinstalling...
Click to expand...
Click to collapse
This seems to be an issue in your drivers, Please uninstall all samsung related and flash box related (if exists) in your PC and try installing it again.
Alternatively, you can just walk into a Samsung Care store and get it done while you wait.
I did that already... No luck. I will try on a different pm next.
Bill sad to see this happened to you
I am exactly coming for the same forum and was following the same steps thought u were, but u took one more step forward and flashed the vitanamese firmware, your phone just messed up there. Was actually about to do the same thing but then read your comments. My phone starts but with errors and has battery drainage , i havent lost anything as it is still virgin and havent transfered anything to it yet. Will wait probably 4 to 5 days more for the official firmwares to release and fire it in.
Sorry to say but u had become the test subject...
---------- Post added at 11:07 AM ---------- Previous post was at 11:03 AM ----------
The recovery mode cannot be accessed, no matter how hard you try
Sent from my SM-N920C using XDA Free mobile app
I just was in the Samsung Care Center in Singapore with my bricked phone.
After 1 hour waiting time, a Samsung guy explained me, that they cannot do anything about it, because they don't have parts ? for this phone in Singapore because it was not launched yet and also there is no international warranty on it.
He had no idea about any software recovery or anything and suggested to get back to Dubai, where I got the phone from.
Really a bad Customerservice experience.
I also want to thank all of you for your great help and suggestions!
I think I will send the phone back to the store in Dubai now.
Well tht will be a good choice
But if u give it three more days and wait for the official firmwares to release would save you some time.
I am still following up with it.
Sent from my SM-N920C using XDA Free mobile app
I really doubt, that this will help, since I cannot flash anything in odin. After initialization I always get the error "FAIL (DeviceInfo)"
bill340 said:
I just was in the Samsung Care Center in Singapore with my bricked phone.
After 1 hour waiting time, a Samsung guy explained me, that they cannot do anything about it, because they don't have parts ? for this phone in Singapore because it was not launched yet and also there is no international warranty on it.
He had no idea about any software recovery or anything and suggested to get back to Dubai, where I got the phone from.
Really a bad Customerservice experience.
I also want to thank all of you for your great help and suggestions!
I think I will send the phone back to the store in Dubai now.
Click to expand...
Click to collapse
Same here in (Dubai) Mate, They don't even have the parts, or Tools to open the device up. If you remember me, I screwed up my Note 7 a week back, Just after two days from launch, and I still didn't receive it. They are still unable to sort it out.
I'm sure when a proper firmware for XSG (Dubai - Same as your device) and a proper ODIN is released to flash the Note 7, this will be a piece of a cake. Just hope for the best, As just like you - I too took a leap of faith and did something stupid.
Anyway, Wishing you luck !
I am not sure if this will help....
What happens when you try a older version of Odin?
Its worked for me in the past, with my s6 edge.

[Australia] Z2/Z2131 Hands on help required, $$ paid!

Hi all
I have had this ZUK2 phone around 8 months, and really to be honest i don't like it, and regret my purchase, i purchased it from Gearbest in China and since day one never gelled with it.
It is bog stock except what G/B loaded on it, issues... has pop ups/spam, some of the text is still in Chinese etc, some of the apps don't work, i cannot delete them
Anyway, as a phone works great, so i lived with it, but now i have kinda "bricked" it [blue screen with logo]. The phone had a ZUK official update app on it but it never worked in AUS as needs to be in China to work..... so fast forward
While @ Shanghai airport wifi internet the update did load and that is where and when it "bricked" [blue screen/logo] happened, it never opened after the download, in-fact i could not even turn the phone off to get on the plane, and it was getting mighty hot [shades of Galaxy Note 7 ] who's idea of non remove battery?
So now i do not understand anything about Twerp?/India Rom, USB blahhblahhblah, i took it to the local guy, he only does Iphones and Samsung, dead end
What i want to do, is ask nicely if anybody here is AUS has the knowledge to reload all the software back onto the phone, latest ZUK update and latest android version and make it work... Even pay a fair and reasonable fee [plus return post] to fix my sick phone and make it work, would be kool!!
I know i have lost all my photos, contacts, apps etc, does not matter, moving on, just want it to work
Thanks if anybody can reach out and help
With regards :good:
Lot6
LOT6 said:
Hi all
I have had this ZUK2 phone around 8 months, and really to be honest i don't like it, and regret my purchase, i purchased it from Gearbest in China and since day one never gelled with it.
It is bog stock except what G/B loaded on it, issues... has pop ups/spam, some of the text is still in Chinese etc, some of the apps don't work, i cannot delete them
Anyway, as a phone works great, so i lived with it, but now i have kinda "bricked" it [blue screen with logo]. The phone had a ZUK official update app on it but it never worked in AUS as needs to be in China to work..... so fast forward
While @ Shanghai airport wifi internet the update did load and that is where and when it "bricked" [blue screen/logo] happened, it never opened after the download, in-fact i could not even turn the phone off to get on the plane, and it was getting mighty hot [shades of Galaxy Note 7 ] who's idea of non remove battery?
So now i do not understand anything about Twerp?/India Rom, USB blahhblahhblah, i took it to the local guy, he only does Iphones and Samsung, dead end
What i want to do, is ask nicely if anybody here is AUS has the knowledge to reload all the software back onto the phone, latest ZUK update and latest android version and make it work... Even pay a fair and reasonable fee [plus return post] to fix my sick phone and make it work, would be kool!!
I know i have lost all my photos, contacts, apps etc, does not matter, moving on, just want it to work
Thanks if anybody can reach out and help
With regards :good:
Lot6
Click to expand...
Click to collapse
In all-in-all honesty I can do it remotely for you on a live-call and remotely doing everything on your PC with your phone connected via USB cable. No need. Zuk Z2 has really friendly procedure to do it all, return to stock or the stock-android experience.
In-Technical Terms:
I have to unbrick your phone by restoring it to stock firmware, then unlocking its bootloader, downloading nad running TWRP recovery on it and then to a tailored firmware of your needs without any Chinese bloatware/adware.
Free of cost ofcourse.
I understand all the issues related to privacy etc but I assure you everything I'd do remotely, you'll be able to do it yourself once you see how its done. No gimmicks involved.
I have my brother who lives near NSW but he works double shifts and hardly has any time to fiddle around with stuff other than his work, eating and sleeping. I'm from Pakistan btw.
PM me and I'll get your phone fixed without charging you a single penny, using your own PC remotely and your very own hardware. With every instruction to fix it by yourself if in-case a problem arises in future.
dark_prince said:
In all-in-all honesty I can do it remotely for you on a live-call and remotely doing everything on your PC with your phone connected via USB cable. No need. Zuk Z2 has really friendly procedure to do it all, return to stock or the stock-android experience.
In-Technical Terms:
I have to unbrick your phone by restoring it to stock firmware, then unlocking its bootloader, downloading nad running TWRP recovery on it and then to a tailored firmware of your needs without any Chinese bloatware/adware.
Free of cost ofcourse.
I understand all the issues related to privacy etc but I assure you everything I'd do remotely, you'll be able to do it yourself once you see how its done. No gimmicks involved.
I have my brother who lives near NSW but he works double shifts and hardly has any time to fiddle around with stuff other than his work, eating and sleeping. I'm from Pakistan btw.
PM me and I'll get your phone fixed without charging you a single penny, using your own PC remotely and your very own hardware. With every instruction to fix it by yourself if in-case a problem arises in future.
Click to expand...
Click to collapse
Hello D/P. :good:
That is very very nice offer from you, i am touched by your kind assistance
I will see if any local folk come back to me, also i emailed G/B in China but due to Chinese New Year have not had a reply back as yet, they may well have a contact/agent in AUS to sort this out.
Once again many many thanks
L
LOT6 said:
Hello D/P. :good:
That is very very nice offer from you, i am touched by your kind assistance
I will see if any local folk come back to me, also i emailed G/B in China but due to Chinese New Year have not had a reply back as yet, they may well have a contact/agent in AUS to sort this out.
Once again many many thanks
L
Click to expand...
Click to collapse
Hello man, your problem is that you installed official update on custom ****ty Chinese rom.
Probably you had MM ROM, with a lot of bloatware
It doesn't surprise me you don't like the phone, which is BTW great
I can send you my instructions, you need 1h time, patience, and some computer knowledge. Windows 10 would be nice.
If you don't have these requirements than try with those local gys but probably all of them will tell you, how's your phone name, ZuuuK, what?
And I also recommend custom rom. You would like this phone much more than you like it now. I had same opinion like you when I got it. Was so bored with stupid ZUI system. Than I realized how strong support this phone has and started flashing custom roms, which literally made me love this phone
C'ont
vuckovic_stefan said:
Hello man, your problem is that you installed official update on custom ****ty Chinese rom.
Probably you had MM ROM, with a lot of bloatware
It doesn't surprise me you don't like the phone, which is BTW great
I can send you my instructions, you need 1h time, patience, and some computer knowledge. Windows 10 would be nice.
If you don't have these requirements than try with those local gys but probably all of them will tell you, how's your phone name, ZuuuK, what?
And I also recommend custom rom. You would like this phone much more than you like it now. I had same opinion like you when I got it. Was so bored with stupid ZUI system. Than I realized how strong support this phone has and started flashing custom roms, which literally made me love this phone
Click to expand...
Click to collapse
Hello. many thanks for the reply
Yes, i agree, i updated in China on a international/export tweaked phone
Anyway been phone-less for near a month, interesting
On the 23rd Chinese New Year is over, i will see what G/B come back with.
And yes, if not too much trouble please post here or email me the step by step instructions, cannot hurt to at least have a look and see, many thanks for this.
PS/ Looks i am one of very few who purchased a ZUK2 in AUS
Thanks again champ
To be honest the experience of Zuk Z2 Plus with ZUI ROM ( STOCK ROM ) is worst, it's worst that i ended up unlocking bootloader, installing TWRP and flashing a Custom RoM on Day 1 itself
This phone is a beast, it's like this phone was made to run on Custom Roms.
I'd say you should once you'll be able to bring the phone back to life, unlock the bootloader and flash a TWRP and install some nice OREO ROM for example AEX 5.2 by Davidevinavil.
Also, Can you try this:
*Phone must be switched Off*
Press and Hold Volume Up and Down button
And at the same time plug in the Charger USB cable in your phone.
Tel me what it shows
kubersharma said:
To be honest the experience of Zuk Z2 Plus with ZUI ROM ( STOCK ROM ) is worst, it's worst that i ended up unlocking bootloader, installing TWRP and flashing a Custom RoM on Day 1 itself
This phone is a beast, it's like this phone was made to run on Custom Roms.
I'd say you should once you'll be able to bring the phone back to life, unlock the bootloader and flash a TWRP and install some nice OREO ROM for example AEX 5.2 by Davidevinavil.
Also, Can you try this:
*Phone must be switched Off*
Press and Hold Volume Up and Down button
And at the same time plug in the Charger USB cable in your phone.
Tel me what it shows
Click to expand...
Click to collapse
Hi
Not sure that can be done as when i turn on the phone, as its flat, but when charged it starts ok, goes on blue/screen logo, and that's all
But THEN it wont switch off, i have to wait till it flattens the battery [it gets very hot BTW] and then back to square one
The only way i could turn it on is charge it first, i swear this phone has a devil inside it
Any of your Indian brothers here in AUS have this phone?
Many thanks for your support!
Regards
Charge it a bit, like 30 mins
Unplug and try to press all Power, Volume (up & down) together for like 5-10 seconds
It should switch off, but don't press anything after that it'll wake up again if you do.
If you are successful to switch it off , you can try the above method i mentioned in my previous post to bring it to Fastboot/bootloader mode.
After that it's all easy to get started
Detailed post to go back to stock (before bootloader unlock -> TWRP Recovery -> Custom ROM):
https://zukfans.eu/community/threads/howto-flash-a-stock-zui-rom-zuk-z2-z2131-only.104/
To Summarize:
1. Preparing
- Have pre-requisite software (QPST flashing software)
- Have all the drivers installed (ZUK Usb drivers, as well as Qualcomm QHUSB Drivers, detailed instructions are within the post)
- Have the Firmware file downloaded which u will install on your phone via QPST Flashing software: In your case, it's indian QPST flash-able firmware: https://mega.nz/#!4xIGVSJQ!iN2JUA_eyYX9m35Pt3ife9iIBcGi_9CNPWUUqxpkFiY which is marshmallow
- Extract the above firmware into some place safe where you will navigate later when giving the software instructions to make your phone reborn.
2. Making phone ready
- Make sure your phone was put to charging for atleast an hour before carrying out the next steps
- While your phone is turned off, Press and hold Vol - and Power button together and quickly insert the USB cable (which is already connected to your PC). If that's successful you can check the connection by going to Device Manager or simply checking status of QPST software
Rest of the instructions are on the main post which i linked earlier. It's really easy to do if you know your ways around using windows
In-case something is ambiguous to you, you can ask me directly. I've sent you my skype id on PM
LOT6 said:
Hello. many thanks for the reply
Yes, i agree, i updated in China on a international/export tweaked phone
Anyway been phone-less for near a month, interesting
On the 23rd Chinese New Year is over, i will see what G/B come back with.
And yes, if not too much trouble please post here or email me the step by step instructions, cannot hurt to at least have a look and see, many thanks for this.
PS/ Looks i am one of very few who purchased a ZUK2 in AUS
Thanks again champ
Click to expand...
Click to collapse
https://forum.xda-developers.com/showpost.php?p=74992814&postcount=5659
Here Is my instructions
Other members told you how to get in fastboot
There reboot into edl mode (mode for qfil, to flash stock ZUI rom)
Everything you have in those instructions mate
Use Google translate, read slow, I believe in you
Its not hard, just do it slowly, don't jump over some step cuz you will have bricked phone
Wish you luck Aussie
And I believe you are maybe 0.01 % of people having ZUI phone done there ))
Download QPST once ,install it and open "QFIL.exe" , connect your Phone to PC via USB, if the QFIL app shows that a port has been connected , then this is same case as mine and you can easily make the phone work like a beast again in one hour!
Side note - Also download and install ADB , Qualcomm USB and Zuk USB drivers and then check again! You will need these all eventually!
Which city in AUSTRALIA???
gargdada said:
Which city in AUSTRALIA???
Click to expand...
Click to collapse
In Melbourne, but i will post it [pay both ways] to any city in AUS.
Thanks
PS. Still no contact from seller
ok try this
Download Tool All in one:
https://www.androidfilehost.com/?a=show&w=files&flid=38683http://
OR
https://forum.xda-developers.com/on...ol-tool-one-driversunlocktwrpfactory-t3398993
Download Mi flash tool:
https://androidmtk.com/download-xiaomi-mi-flash-tool
Stock firmware:
http://www.mediafire.com/file/f86cs94nt19762z/Lenovo_Zuk_Z2_Z2132_EN_OPEN_USER_Q01080.2_N_ZUI_2.5.104_ST_170418_QPST.zip
7zip:http://7-zip.org/a/7z1801-x64.exe
Download Unlock_Bootloader Image: https://forum.xda-developers.com/lenovo-zuk-z2/how-to/how-bootloader-zuk-z2-pro-t3415392
Download TWRP:https://dl.twrp.me/z2_plus/twrp-3.2.1-0-z2_plus.img.html
Download ADB Drivers:https://www.dropbox.com/s/mcxw0yy3jvydupd/adb-setup-1.4.3.exe?dl=0
Install 7 zip Then mi flash tool then Tool All in one Extract stock Also install ADB drivers firmware with 7 zip.
you can send me a message in WhatsApp(+917077307772)Also I can help you with remotely.
Hey Yo!
were u able to fix your phone.. i rooted mine and installed custom rom in less than half an hour.. super awesome phone now.. BTW people who are abusing zui so much i didn't find it that bad... although the notification bar sucked big time with double notification and no reply .. rest all was ok .. like you could work your way around.. i use nova launcher may be thats why.:silly:
sanjay.2704 said:
Hey Yo!
were u able to fix your phone.. i rooted mine and installed custom rom in less than half an hour.. super awesome phone now.. BTW people who are abusing zui so much i didn't find it that bad... although the notification bar sucked big time with double notification and no reply .. rest all was ok .. like you could work your way around.. i use nova launcher may be thats why.:silly:
Click to expand...
Click to collapse
No, still done nothing, really want somebody in AUS to do it for me, will reward them
Thanks
LOT6 said:
No, still done nothing, really want somebody in AUS to do it for me, will reward them
Thanks
Click to expand...
Click to collapse
sorry bro.. As one prev post mentioned 0.01% may be using zuk them too not many would have rooted.. It is really simple to do.. Remote access or do it on your own is the only way ahead or get new phone.. But why u would get a new phone when u have such awesome device?? Lemme know if I can be of any help..
Check out my battery usage. Phone on for 36 hours and counting..used 2030 mah out of 3500 mah..
Stand by for 20 hours out of those 36 ..ie no touching at all
Hey mate, Z2 user in Australia here. It's probably just the two of us.
Custom ROMs are messy and prone to unexpected issues. At some point you're going to have to fiddle with it when it spontaneously bricks. If you weren't the one to set it up, you'll find it tricky or impossible to do maintenance/fixes yourself.
My advice is (especially for a phone worth as little as this one is) - follow the relatively straightforward guides on flashing stock, unlocking the bootloader, and loading on a new ROM. It shouldn't take more than an hour. I don't recommend sticking with the stock China ROM.
If you really **** it up and have no idea what you've done wrong, I'd be happy to take a look at the phone (for free). Though I'm in Sydney, not Melbs.
Passa91 said:
Hey mate, Z2 user in Australia here. It's probably just the two of us.
Custom ROMs are messy and prone to unexpected issues. At some point you're going to have to fiddle with it when it spontaneously bricks. If you weren't the one to set it up, you'll find it tricky or impossible to do maintenance/fixes yourself.
My advice is (especially for a phone worth as little as this one is) - follow the relatively straightforward guides on flashing stock, unlocking the bootloader, and loading on a new ROM. It shouldn't take more than an hour. I don't recommend sticking with the stock China ROM.
If you really **** it up and have no idea what you've done wrong, I'd be happy to take a look at the phone (for free). Though I'm in Sydney, not Melbs.
Click to expand...
Click to collapse
Lol, about what custom rom are you talking about ?
Final nougat releases are great, especially AEX, Viper etc
This phone with Zui is catastrophic, no wonder for such bad comment's
Couldn't believe how good it is with custom roms, using it for months now like that, nothing messy here, Don't spread desinformations please
If he sends you phone, put him latest AEX OREO with GZR Gapps
Also Google camera, BSG versions from 4pda , I'm using v1a and it's great
vuckovic_stefan said:
Couldn't believe how good it is with custom roms, using it for months now like that, nothing messy here, Don't spread desinformations please
Click to expand...
Click to collapse
Lmao, the only thing missing from this comment is an Androidify profile pic.
OP, you're gonna wanna be confident enough to flash your own custom ROM updates and suss out any issues that crop up. Chinaphones, even higher tier ones like the Z2, are not set-and-forget devices.

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