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Chime in if you recently are getting random reboots/bootloops/"optimizing apps"/etc
Over the past few days my G4 has been infinitely more laggy that before, and then started getting random reboots, bootloops, and occasionally would "optimize apps" at startup multiple times in a row. When it shuts off on its own, 50%+ i have to do a battery pull to get it to start again and then it may bootloop or never even make it past the LG or the AT&T screen.
At this point my phone is unusable and a warranty replacement is on the way. It wont stay on for more than a few minutes tops. I'm getting fearful there is some flaw that is emerging if other people are experiencing the same thing around the same time.
This is on an AT&T 810, rooted on 10e firmware.
If you're also having issues, list your model/firmware as well.
Thanks,
yes!
I literally just had the same type of question haha! http://forum.xda-developers.com/g4/help/optimizing-apps-1-233-rising-t3224808
I have the H815, running on 10b firmware
Its so strange i hope someone can help!
Do you by chance have xposed installed? This started happening on my Note 3 after I updated to L and installed xposed. If not, I don't know the problem but if it's xposed, prolly have to remove it.
I had this happen to the point where the phone wouldn't boot up anymore, it would hang on Android, and then fade to black. I sent this issue to the sprint store and got a brand new LG G4 in 5 days. Just get warranty and say the phone won't turn on, and get a factory fresh LG G4 in a week or so.
pre4speed said:
Do you by chance have xposed installed? This started happening on my Note 3 after I updated to L and installed xposed. If not, I don't know the problem but if it's xposed, prolly have to remove it.
Click to expand...
Click to collapse
No xposed, basically nothing other than root
De_Falt said:
I had this happen to the point where the phone wouldn't boot up anymore, it would hang on Android, and then fade to black. I sent this issue to the sprint store and got a brand new LG G4 in 5 days. Just get warranty and say the phone won't turn on, and get a factory fresh LG G4 in a week or so.
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Click to collapse
Have a warranty on the way, my concern is the warranty phone will be on a later firmware with the anti rollback counter past the point of no bootloader unlock in the future. We shall see. Shame its working out this way.
Sent from my Nexus 7 using Tapatalk
Some ideas
YES. I joined just to post this reply lol. I have an unlocked H815 (Bought from Amazon, included documentation was in Czech, Slovak, and English) and I've been having this issue for weeks now. I couldn't find much on google and thought it was just my device, but now it seems more and more people are having the same problem. It is incredibly frustrating and it hurts.
Symptoms:
- Randomly (6-7 out of 10 times I want to use the phone for whatever) it'll throw itself into a reboot frenzy til it decides to stop doing it whenever, usually after 5-15 reboots or about 5-15 minutes.
- During the reboots, sometimes it'll reboot even before the phone boots up at all (on the LG boot animation).
- And for the times it does boot up, it'll reboot again within up to 20 seconds or so.
- Some reboots are immediate - phone shuts off and turns on again immediately randomly. But for some reboots, the phone freezes briefly before the reboot. On some of these freezes, there's a horizontal screen glitch at different heights every time.
- During the reboots the phone overheats considerably.
- The battery drains very quickly during the reboots. Percentage "skips" occur frequently.
- It also sometimes "optimizes" apps...
- The number of apps it needs to optimize for whatever reason can be different (I pulled the battery out several times when it was "optimizing", and the number would vary; though it did not boot at all until it finished "optimizing" apps, which took forever).
- Not sure if related, but just 3 days ago completely out of the blue overnight (no updates or anything) the camera developed a green blotch on the upper right-ish side too; seems to go away or get stronger depending on lighting. On google I found a Taiwanese H815 having an identical problem too so it can't be a hardware problem; also due to the fact that it almost immediately disappears when a different camera app is launched under the same conditions (such as Snapchat).
Device:
- Unlocked H815 European model.
- Kernel version 3.10.49
- Build number: LMY47D
- Software version: V10d-EUR-XX
- No root. No unlocked BL. All stock except the launcher (Nova). Plenty of storage space.
- Network is T-Mobile and have a 32GB MicroSD inserted.
What I've tried so far:
- Tried using the phone without SIM card. Did not help.
- Tried using the phone without MicroSD inserted. Did not help.
- Factory reset and immediate restore from LG backup. Did not help.
- Factory reset and no restore - only contacts. Seemed to work fine for almost a day, then problem came back. Probably a coincidence it ran okay for a bit.
- Since the phone overheated and the battery drained very quickly during the reboot spells, it stood to reason that the CPU was being stressed considerably. Most likely by some app or process obviously.
- Tried disabling some "stock" apps after a clean factory reset (the stock apps were the only apps on the device). Tried Google Play Services, and most other Google apps. Tried a few LG apps too. None worked.
- Tried updating some "stock" apps after a clean factory reset; same apps as above. None worked.
- From developer menu, enabled "Show CPU usage". The goal was to see what processes are running during the problem to see if it's associated with a memory leak or a CPU stress. No process seemed to stand out. No memory or CPU leaks as far as I could tell.
- Enabled event, kernel, main, memory, power, radio, and system log from hidden menu (277634#*# -> SVC Menu -> Log Service -> Log Enable). After a random reboot, copied log files to sd card from the same menu in hidden menu and tried to analyze them to see if there was a smoking gun. Logs are huge and I merely looked at the end of them, but to no avail so far. Interestingly though it seems the kernel log was cut mid-line on the last entry...
- I also noticed that after a factory reset, if you opt not to restore from a backup, the phone requires an internet connection to be set up. After the phone is ready for use, the Software version is listed as V10d-EUR-XX. The phone did not ship with this version. I believe it was V10a. For whatever reason, even after a clean factory reset, the phone runs the seemingly latest Software version. Not sure if this information is of any use, but it may be relevant.
I love this phone and when I got it, it was working absolutely flawless. Now with the software updates it seems it's just gotten buggier by the day to the point which it's pretty much unusable now, very disappointed. Hopefully this info will be useful to some of you out there.
Same here:
http://forum.xda-developers.com/g4/help/g4-bootloop-t3223130
TLDR;
-Not Rooted/Not BL Unlocked
-Reboots/Bootloops/Optimizing
-Resulting in "not fixable" Bootloop
-Phone in Warranty/Brought it back to retailer
-Don't know which Firmware
-H815 unlocked
-Messaged LG-Customer Service Conversation translated to english in Thread
Really not impressed by LG so far (First Lg Phone i own).
i think i'm gonna chime in....
these kind of things happened on my fellow G4 user here (H818P)
one of them have found and proven that on his V10D H818P, if the phone stays on for longer than 30 minutes, every reboot will start as optimizing apps
and one of them had worse luck: he was laying his G4 on his work desk and when he's about to open a newly arrived text message, the phone suddenly reboots and bootloops until no end.
thankfully one of them got the mainboard replaced, while one of them is still waiting for the warranty to be processed
Same issue is happening with my H815 now - unrooted and no modifications. Constant reboot loops or if it does boot up, it'll shut off randomly and go back to the reboot loop. Unfortunately, I have the Taiwan version and live in the US, so I think warranty coverage is not likely.
wow.. I just got this phone yesterday and i'm getting this bad. of course it was from a 3rd party seller... no fun
more info
tmobile
brand new
occured on 10h
updated to 10n and it's still happening (Update: Only happened once)
is this real life?
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
R.Suave said:
wow.. I just got this phone yesterday and i'm getting this bad. of course it was from a 3rd party seller... no fun
more info
tmobile
brand new
occured on 10h
updated to 10n and it's still happening (Update: Only happened once)
is this real life?
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Click to expand...
Click to collapse
v10n?? Is that even released for the h815? Are you rooted?
yankeetr said:
v10n?? Is that even released for the h815? Are you rooted?
Click to expand...
Click to collapse
v 10n on Tmobile. Sorry I didn't specify. I am rooted but it's also reported happening on un-rooted G4s
Getting repeated freezes on my Pixel XL. Had it since November. I've got about 20GB still free on the device, so it shouldn't be a storage issue. It seems to occur most when I open or am switching apps. I put the phone into safe mode for a few hours just to see if I can recreate this without any third party apps. It's PROBABLY an app that was never updated properly for Nougat or something but I am having a hard time trying to get logs etc since the device is stock and unrooted. I did pull a bug report maybe someone here has a clue what to look for. I've had 2 freezes today and 3-4 yesterday.
https://mega.nz/#!S8EGTKyQ!XX0DfWaukkzcnSOOBvYk23KNFeaR1Ok4yUxmwxFN8gU
My phone has also been constantly freezing and restarting for the past two weeks. It started out of the blue, No idea whats causing it, but it is really frustrating.
Are you guys on the may update? I never took the update and after about a week I don't see it anymore when searching for new updates. Don't know if they pulled the update cuz of all the recent problems. I'm not having any freezing issues though, rooted and stock on April.
Mine is also repeatedly freezing and restarting itself.
Strangely, though, it's nothing I'm doing... Because it will sometimes do it whilst sitting beside me on my desk. (I'll be ignoring it, "working", and suddenly I'll hear that little piano that plays when it boots, and glance over to see it halfway through restarting)
I am on the May update, but this started happening about a month ago. It's tricky, because it's intermittent, so I doubt sending it away for repair would yield a result.
Some XL 128gb pixels have faulty nand chips. The issue happens once the nand reaches a certain capacity. Not sure if that's your issue or not. If yours is 128gb id give Google a call for a replacement.
Nexus 5X 32GB - stock Android 7.1.2
Fact 1: The device presented the usual bootloop issue a couple months ago. I sent it to LG support for repair, where they replaced the entire PCB. For about a week after the repair the device behaved normally, then the freezing issue started.
Fact 2: After some factory resets and experimentation with installing/uninstalling apps I suspected might cause the issue, I unlocked the bootloader, flashed the latest stock Android 7.1.2 image (wiped user data/cache etc.), relocked the bootloader and kept using it normally.
Fact 3: A few days later from the flashing, the freezing issue came back.
Behavior: What happens is that the device randomly freezes when interacting with it (be it texting on a messaging app, scrolling through Chrome, expanding the notification bar etc.). When this happens, most of the times the device will stay frozen for a couple of minutes and then take me back to the lockscreen where I need to enter my PIN again to unlock it. Sometimes it will just reboot. And less frequently, it will give me an error message that "Google App has crashed". All of the times, when the device remains frozen, the back of the phone will get hot (but not extremely hot).
As you understand, I haven't yet managed to find the root cause of this issue, whether software or hardware induced. Nevertheless, the phone is rendered unusable that way and I want to investigate my options.
Any ideas? Your help is much appreciated.
I would see if your are still covered under the warranty and get it replaced with a unit that doesn't have the hardware issue.
Sent from my Nexus 5X using Tapatalk
I'm noticing similar behaviors on mine too. I have the latest Android 6 room installed instead of 7.
It started happening about 2 weeks ago. Was there an update on Google apps or the core platform recently that could be affecting the ROMs?
I have exactly the same problem! Except I haven't flashed anything. Mine has been stock all the time. So I don't think it is because of flashing.
They also replaced my phone's motherboard after bootloop. And now I have this random freezing at least once a day. Also I haven't been rooted or unlocked bootloader.
Mine is still under warranty.
Does anyone have an update?
I also saw this start happening on a stock 5x with no bootloop issues and no replacement hardware, roughly mid-May. Usually multiple freezes per day. Have not observed freezing for the last 5 days or so, though -- operating like normal again.
Just an update: Lately the issue happens a lot less frequently, but it's still there.
I suspect it has nothing to do with the ubiquitous bootloop issue (as mine has been repaired before the freezing issue appears, while @biff-torkington experiences freezes without having the bootloop issue).
Still no idea what can be done to remedy this situation.
No freezing at all in my 16 month old bullhead currently on stock rooted 7.1.2 with phasma kernel, no previous bootloops or hardware repair. I have never updated ota however and have run a custom ROM the majority of the time since I've had it, no idea if that would make a difference or not
The answer is simple:
2GB Ram + badly written ram hungry apps like messenger.
Best solution is to get another phone.Oh well...
Hello all,
Is anybody having issues with their Pixel XL or Pixel after they updated to the Android 10 October Patch in regards to random rebooting, flickering while charging or unplugging from charger, irrecoverable soft reboots, major lag when locking the phone (taking 20 seconds to actually lock and if you try to use it before it fully locks it will freeze in a state showing both the lock screen and the screen you were on previously) or navbar colours not updating. These issues have been persistent throughout ROMs and Stock Firmware even on Android 9 making me believe this is a hardware issue with the phone. I want to know if anybody else here has had these issues, i have seen them been reported elsewhere but not on xda yet.
Thanks
Nothing here, my Pixel XL does not exhibit the said problems (and I hope it remains that way ). It is indeed scary to see quite a number of people saying the final update from Google caused their phones to be bricked (on reddit that is). Nearly had a heart attack when it took longer than usual to restart the phone after accepting the OTA update.
No problems with mine either.
Ok, so like the title says, every 3-4 days I must reboot my phone.
When I play games, the game icon will show up in the lower right corner, I have everything for the game stuff turned off. I can click on the icon and it will ask me to turn on. I back out and it's gone for a few minutes. Mostly until I swipe back, then it will reappear. I can reboot the phone and it will work fine again for a another 3-4 days.
There are other instances that force me to reboot as well, one happened last night. I was scrolling through a local news app and the touch stopped working. I could not scroll up or down, and swiping back did not work. I had to lock the phone and just as the screen went dark, the phone scrolled in the directions I did and it backed out. This only happened when I hit the lock screen.
Is there a fix for this? Has anyone else experienced this?
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Mine does not reboot or shutdown on it own, not once... I have to reboot every so often to keep it functional.
@thepersona My phone doesn't auto reboot either. I'd say do a backup and run https://flash.android.com/welcome to fully Factory Reset the phone and see if that helps (Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
Like the OP I do have to reboot my phone about every 3-4 days, but I don't attribute that just to Google Android, coders have become lax on how tight they keep their code, and I say that because in Windows 10 and Windows 11 you have to reboot every few days as well or see an increase in weird issues.
card13 said:
@thepersona Mine upgraded just fine, but my parents both failed the Dec update and had random issues requiring the use of the Android Flash Tool).
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Click to collapse
Just to clarify this, most carriers prevented the December update from releasing as Google has asked them to prevent it from going through, primarily due to an issue with calls dropping.
I always manually update my phone, however, I noticed the call dropping bug one day for about an hour straight.
But aside from this meaningless info, I agree with what you said: Attempt a factory reset and see what happens. I turn my phone off every night and charge it, so I don't notice any issues similar to what OP has mentioned.
thepersona said:
My phone is rebooted on two to three occasions a month. Others have it more frequently. I wouldn't even say rebooted. Mine just shuts down at random times like other users so I don't know if there's a fix for this. I'm hoping there will be one within an update soon.
Google's absolutely ****ty disregard for their customers and customer service. I'm not Keen on sending a brand new device over to get a refurbished one that isn't guaranteed to solve the issue and most likely guaranteed to come with different issues that my device doesn't have already.
Does it back up to combat this since I have alarms set for work? In case the phone turns off, I don't want to miss work. I use my Google Home Mini speakers, a backup alarm.
Click to expand...
Click to collapse
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
wilpang said:
Yeah mine did that it would randomly restart once a week no matter what I was doing but I did a factory reset and it hasn't happened since!
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Click to collapse
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
thepersona said:
In your case, was it just a restart? Because mine literally powers off It doesn't reboot again. It shuts down in the middle of the night and I wouldn't know until I wake up when using my phone to figure out it won't turn on. I almost missed work on several occasions because of this lol
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Click to collapse
Yeah I was lucky and it was only once a week which was tolerable!
Something is definitely not right, hopefully is not a dodgy app but that would be preferable than something unfixable.
Ok guys you are missing my point and question. I DO NOT have the random reboots most have, but I have other issues that no one seem to have. Example, I listen to Spotify over night, I fall asleep to music, but 2 days ago it would randomly pause. At first I thought it was do not disturb that I just turned on, on my watch. It was not. Then I thought I may have been hitting my watch, I took it off and it still paused. I rebooted my phone and it's been fine since, no random pauses. Another example is, I play a game but I have the game dashboard turned off, but there times where the icon will pop up in the lower right. When I go into the settings for it, it shows it's off. When I go back to the game the icon is gone for a few minutes then it reappears. The only way for me to get it to stop showing for a few days is to reboot my phone.
I know you shouldn't have to reboot your phone every few days, and by few I mean sometimes it's 3-4 times a week. That tells me something is wrong.
Are you on the November or December update?
If November, I would try the December one.
Rooted or not rooted?
Either way, I would try a factory refresh and don't restore your apps from backup. Manually install only your most critical apps and see if you have the problem. Even better would be not install any additional apps at all and see if the problem happens. If it doesn't happen, install another small group of your most important apps and test again for long enough. Etc.
If you try thre update and/or factory reset, you could try restoring your cloud backup as normal and see if you have any problems still, but if you do, be prepared to factory reset and try like I mentioned in the above paragraph.
Until you can narrow down if the phone has this problem on the December update before you even change settings and add your favorite apps, then you won't know if it's the phone itself (possibly hardware problem), an app you have installed, a problem particular to a combination of factors including if you're on the November update, or what.
Good luck! Please let us know what happens.
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
darbylonia said:
I can tell you that until I updated to the December update I had the kinds of issues you had, where my P6P would malfunction (scrolling, just freezing) and I had to reboot the device. That was the first 6 weeks of using it. But when I updated to the December build, the issues for the most part went away. Hopefully you are on November and can update to December or wait until the January update drops. But I can say that I almost considered returning the phone due to the bugs until the December update resolved everything and it was like a new phone!
Good luck.
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Awesome!!! This is the kind of news I like to hear..... Just waiting for att to send it through. I checked this morning as my work Verizon Samsung phone got an update.