Bluetooth Call Audio Receiving Issue - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

Hello All,
I have had a strange problem with bluetooth calling on my phone that has popped up in the last few weeks. If I attempt to make or receive a call using any sort of bluetooth headset, or the hands free radio in my car, I am unable to hear the other person, but they can hear me. This issue only is related to calls. I can use my phone for streaming bluetooth music, to both my car and various speakers. Another thing about this that is strange is that I can listen to music with my Jaybird Bluebuds X, but if it were a call I would not hear anything. I have tried using another phone with my car's hands free system, and that phone works correctly. This is what leads me to believe that this is a phone issue.
About my phone. I have the Verizon Note 4, and have been running Jasmine ROM v6 since late May or early June maybe. My phone has worked fine until sometime in the beginning of August. Last night I decided to update my phone to Jasmine ROM v7, thinking that this is somehow a software issue (I had already tried wiping cache, deleting bluetooth devices etc.). I was able to update, but the issue is still there. I am now lost.
Has anyone experienced this before? This seems strange to me, that music works correctly, but call audio does not. I assume that the bluetooth hardware is working correctly, or else nothing would work and that the issue is somehow related to the software bluetooth profiles. Any ideas?
TL;DR; Bluetooth call audio on my end does not work, but music does. I'm not sure why.

Related

[Q] bluetooth audio issues - intermittent

Hey everyone. Gotta say, i love this phone its the android device i always wanted. However, im having issues with my car bluetooth which i have not experienced before... namely, that random phonecalls sound completely digitized.
Ive come from an htc desire and htc sensation on the same car without issue and am worried i got a bad BT antenna-or its software...
Anyone out there experiencing the same thing? Any advice (other than buying a new car)?
I am having the same issues on a Verizon Galaxy Nexus V4.02. If I turn bluetooth off mid-call the earpiece sounds fine. The static only happens during voice calls, streaming A2DP sounds fine. There are bluetooth improvements listed in the 4.03 changelog, hopefully this will be resolved.
I had some problems with my BT speaker phone. I turned off the key press sounds and the screen off sounds and that pretty much fixed it.
I have an off topic question for you guys that use bluetooth streaming. Can start the car and press play from the HU to start music? I can with my old D2, but not my TB. I have to actually start the music player on the thunderbolt, then I can control it from my HU. I would like to upgrade, but I don't see a huge advantage in upgrading if I still can't start my music without having to actually take the phone out of my pocket. (Yes, I know it's stupid, but I'm lazy.)
I have this same issue in one of my cars. I ran a number of tests and the issue only occurs on my vehicle when the phone is connected to both for telephony and a2dp music. The static occurs whether or not a2dp is actually being used to stream music or not. This particular vehicle has two separate devices for music and telephony. If I unpair or disconnect the music device, then telephony works without the audio distortion. As soon as I reconnect the music device, the static is re-introduced.
v0yeur said:
Hey everyone. Gotta say, i love this phone its the android device i always wanted. However, im having issues with my car bluetooth which i have not experienced before... namely, that random phonecalls sound completely digitized.
Ive come from an htc desire and htc sensation on the same car without issue and am worried i got a bad BT antenna-or its software...
Anyone out there experiencing the same thing? Any advice (other than buying a new car)?
Click to expand...
Click to collapse
I am experiencing this issue as well and have not been able to resolve it. I've tried disabling the touch sounds, screen off sounds, etc. but to no avail.
It pretty much makes handsfree unusable while driving. What have you guys done in the meantime? Have you been able to resolve the issue yet?
Here's my specific details:
Phone: Verizion LTE Galaxy Nexus v4.02 stock/unrooted
Handsfree Car System (phone audio): Stock 2007 Audi A4
Separate A2DP Module (media audio): Dension Gateway Five connected to factory Stereo
All of my previous phones (Thunderbolt, Droid X, Incredible, OG Droid) have fully supported this setup with no issues whatsoever.
On a sidenote, my A2DP streaming is also unreliable. It first has trouble connecting to the device. If/when it does, audio constantly cuts out when streaming Pandora, Slacker Radio, Google Music... pretty much any streaming over network connection. I have not tried locally stored music yet as I don't have any currently stored on my device. Are you guys experiencing this A2DP issue as well?
I wonder how widespread this is and if it warrants opening an official issue with Google.
I used to have a Blackberry Torch, and I have a Ford Mustang. When I would connect the BT to it, if the Wifi was on, it would "interfere" with the signal. Turning wifi off, fixed the issue. This was a widely known issue with the Torch. Granted that shouldn't have to be a fix, but can any of you verify whether your wifi is on? (regardless of if its connected to anything or not). I'm wondering if the Nexus is using the same BT/WIFI chip that the Torch used.
radi0chik said:
I used to have a Blackberry Torch, and I have a Ford Mustang. When I would connect the BT to it, if the Wifi was on, it would "interfere" with the signal. Turning wifi off, fixed the issue. This was a widely known issue with the Torch. Granted that shouldn't have to be a fix, but can any of you verify whether your wifi is on? (regardless of if its connected to anything or not). I'm wondering if the Nexus is using the same BT/WIFI chip that the Torch used.
Click to expand...
Click to collapse
I appreciate the suggestion but unfortunately, I have the issue even if WiFi is off (I never use WiFi).
I'm going to try and toggle a few of the sound and haptic feedback settings a little more to see if it's pertinent to a certain on/off configuration. It's a shot in the dark but I'll try anything at this point.
ok it was worth a shot. Maybe on a whim turn off 3g/data so basically its airplane mode except BT is on? Just to eliminate any RF interference. Other than that I dont know
Spent quite a bit of time in the car today to try and pinpoint a cause and I have had no luck.
Phone audio will sound great and then all of the sudden turn digitized and distorted for a random period of time, then revert back to sounding great. One thing to note is that the distortion is both ways - the person I'm talking to also hears it when I speak and cannot understand what I'm saying. It's very frustrating not being able to use this feature.
I am on my 2nd replacement phone and ALL of them have had this issue (returned two others to VZW due to this issue and the speaker clicking issue). I am still wondering if it is software/OS releated or if it's due to poor hardware.
Quick Update (kind of):
I messed around with more settings last night. I am happy to report that after I disabled NFC last night, I made several handsfree calls in my car with perfect clarity and no issues. Also, A2DP streaming Pandora worked flawlessly! I was happy that I thought I pinpointed the issue - NFC interference.
BUT this morning, I made a handfree call and it was immediately distorted. Frownie face! A2DP Streaming Pandora still worked great. I am now trying to determine if my success last night was a fluke or if something is different with the phone this morning. The only difference from last night to this morning, that I have been able to identify so far, is I now have the extended battery in the phone. Last night's success had the standard battery. I'll switch them back at lunch and re-test.
Stowegy said:
Quick Update (kind of):
I messed around with more settings last night. I am happy to report that after I disabled NFC last night, I made several handsfree calls in my car with perfect clarity and no issues. Also, A2DP streaming Pandora worked flawlessly! I was happy that I thought I pinpointed the issue - NFC interference.
BUT this morning, I made a handfree call and it was immediately distorted. Frownie face! A2DP Streaming Pandora still worked great. I am now trying to determine if my success last night was a fluke or if something is different with the phone this morning. The only difference from last night to this morning, that I have been able to identify so far, is I now have the extended battery in the phone. Last night's success had the standard battery. I'll switch them back at lunch and re-test.
Click to expand...
Click to collapse
I've got the same issue. Even with NFC disabled. Makes listening to Pandora in the car unbearable. I've gone through the same steps as you, but hasn't exchanged the phone yet. I've had previous Androids and it was a hit/miss with the distortion, but with an iPhone or BB never had this issue. Go figure.
thanks to all the replies, will update to 4.0.3 and try out some more options.
- unplugging my music dongle had no effect on call quality
- NFC on or off had no effect
I also find that the music adapter never auto-connects and needs me to go in to the BT settings page and manually select it.
thanks all.
Hello again. So I have an update that adds to the flakiness ...
Updated to the Bugless Beast ROM and Franco's kernel. My intent was to completely reset the phone and hopefully get a new Bluetooth stack in the process.
Initially everything paired OK, but after a while my audio randomly disconnects after about 20minutes and then reconnects depending on its mood.
My phone connection is more controllable now: if the BT is enabled on my phone when I turn on the car, the sound quality is entirely digitized and unusable. If I turn on the car and THEN enable my phone, the sound quality is flawless every time.
Still not ideal, but manageable. For the music audio part, I lay the blame entirely on the Audi Music Interface BT adapter: the thing is crap and always in pair mode even with the car turned off! The telephone BT in the car head unit has seen several phones pair with it without any issues (I do mobile development so I get to play with many phones) so in that case, I can't blame anything but the Nexus.
I really hope someone at Google or Samsung reads these threads since it would be tough to troubleshoot, but there's no doubt an issue exists with general BT compatibility.
Sent from my Galaxy Nexus using xda premium
Anyone have an update on this issue? Does anyone know of a ROM with a different Bluetooth stack than AOKP? I love everything else about AOKP. I have had the same garbled bluetooth audio from stock - 4.03 with franco and faux kernels with the same result. I had similar problems with Cyanogen 7 ROM I was using on my Incredible the week before I bought the Nexus.
Update - I experimented with a couple of additional devices, and the multiple connections problem with my Nexus is limited to A2DP only devices.
I am now using a Garmin BlueTrip with "phone audio" deselected in bluetooth options. As long as the additional bluetooth device is handsfree profile capable, the A2DP functions perfectly, calls are clear, and the device reconnects after a power cycle consistently. I'm glad this appears to be a software issue and not something we will have to live with for the life of the phone. I'm sure a future update will correct this issue.
I'm also having a problem with Bluetooth calls sounding very digitized and/or choppy. It is bad enough that it can be extremely difficult to make out what the caller is saying. A2DP, on the other hand, has performed pretty flawlessly and the device consistently reconnects each time I get in the car (although it can take up to 30 seconds or so).
I'll have to do a little experimenting with some of the settings mentioned in this thread to see if they have any affect.
On a related note, I feel like sometimes calls made/recieved on the handset can sound digitized as well (although not nearly as bad as over bluetooth). Has anyone else experienced this?
My hardware is:
Verizon GNex (4.0.2)
Parrot MKi9000

Bluetooth no longer plays music through headphones, but calls still go through

Hey guys,
So okay, I am having an issue and have not been abe to solve it for a week now. Allow me to start...
I have the sony MDR-1RBT headphones. I've had them since last February and have used them without any problems. Connection, set up, and usage has always been a breeze. Until recently.
I started my day and connected my headphones like usual and it said they were connected. Cool. Went to play music and it played through my phone. Not sure why. Tried to make a call, audio went through bluetooth device. So they say they are connected and playing through the bluetooth device but is clearly is not.
Things I have tried to fix it:
power cycling phone and headphones
disconnecting and reconnecting bluetooth connection
gone into device settings and made sure media was checked for my bluetooth device
researched through the internet
followed what the person on this link suggested: http://forums.androidcentral.com/ge...r-playing-note-2-music-but-does-do-calls.html
The last step, when I tried it it connected! Yay! Then I turned the headphones and bluetooth off and went to turn em on again and it went back to not working. Tried the same method and it didnt work.
I am running on an LG G2 Rooted but not ROM'd. I know the issue is not with my headphones because I tried to connect the device to my Jawbone Jambox and it did not work on that either. I am not sure why it is not working.
I consider myself pretty tech-savvy and I am pretty upset that I haven't been able to figure it out. Let me know what you guys think.
When you go to your phone bluetooth setting with a list of paired devices, do you see 1RBT listed in there as "connected to phone and media audio"? This is very important because it sounds like it's only connected to phone but not media audio.
Do you have any other bt devices you paired up with your phone? Like wireless speaker or another set of headphones? Quite often if you have a few with power, there will be a race condition which one gets connected as media. But since you said music was playing through your phone speaker, I assume there is not conflict with another device. But nevertheless, just delete all your previously paired up devices in Bluetooth list to make sure there is no conflict. Remove 1RBT as well. After you remove everything, reboot the phone, and do a fresh pair up with 1RBT. See if that helps?
Also, try to pair up these headphones with another device, either phone or a tablet to make sure there is no issues with bluetooth radio on your phone. If you have access to another bluetooth device, try to pair it up with your phone to make sure everything is working as expected.
Let me know the results, and we will go from there.
cmonnats23 said:
Hey guys,
So okay, I am having an issue and have not been abe to solve it for a week now. Allow me to start...
I have the sony MDR-1RBT headphones. I've had them since last February and have used them without any problems. Connection, set up, and usage has always been a breeze. Until recently.
I started my day and connected my headphones like usual and it said they were connected. Cool. Went to play music and it played through my phone. Not sure why. Tried to make a call, audio went through bluetooth device. So they say they are connected and playing through the bluetooth device but is clearly is not.
Things I have tried to fix it:
power cycling phone and headphones
disconnecting and reconnecting bluetooth connection
gone into device settings and made sure media was checked for my bluetooth device
researched through the internet
followed what the person on this link suggested: http://forums.androidcentral.com/ge...r-playing-note-2-music-but-does-do-calls.html
The last step, when I tried it it connected! Yay! Then I turned the headphones and bluetooth off and went to turn em on again and it went back to not working. Tried the same method and it didnt work.
I am running on an LG G2 Rooted but not ROM'd. I know the issue is not with my headphones because I tried to connect the device to my Jawbone Jambox and it did not work on that either. I am not sure why it is not working.
I consider myself pretty tech-savvy and I am pretty upset that I haven't been able to figure it out. Let me know what you guys think.
Click to expand...
Click to collapse
I come from the philippines and i have the g3 also. my bluetooth connection was fine it connected to my car and headset but now it only receives calls but does not play music through my bluetooth headphones. when i press the play button on my headset it plays on the device itself. checked under bluetooth setting and call and media and audio was checked.
my device is rooted. i did a factory reset but the problem remains unfixed. please help. i have installed g3 tweaksbox but i dont see any mods that is related to music apps. i dont know what to do. i have considered unrooting and flashing stock rom.
I was having the same problem until I realized the volume on my jawbone itself was turned down.
Vectron's Suggestion Worked For My Bluetooth Headphones
I was heaving the same issue as the OP all morning. My Beats66 Bluetooth headphones were working just fine since I got my Alcatel Idol 4, with Android 6.0.1 (Marshmallow) phone through wireless provider CricKet, just 2 days ago. I primarily purchased the headphones for placing phone calls, just because most Bluetooth headsets I have purchased, and Android phones in general, are too low volume for my impaired hearing to make out. However, I do listen to music on them as well.
This morning as I am exiting a taxi, I hear music coming from my backpack. Somehow, something launched one of my music apps, probably the buttons and screen were activated while items in the backpack pressed against them. The settings said Media and Phone were connected to Beats66, and the phone did come through the headphones only, but the music would only play on the phone's external speakers.
I found this thread from a Google search, and Vector's post was helpful for me. I went to Bluetooth settings and highlighted Beats 66 headphones, then selected "Forget." I rebooted the phone, paired the headphones, and all my music apps play through the headphones now. Lets see how long it lasts right? Since this is a brand new out of the box phone, I did install numerous Apps, all of which want user authentication, permissions, and countless settings and permissions to interact with other Apps and phone hardware. Hopefully with everything getting set up the way I like my phone, (I'm particular about everything, or I just find the phone annoying rather than a tool), I won't make anymore changes that will alter the operating status of the headphones.
Thank you
I am experiencing the exact same issue on my LG G3 with my Skull Candy Wireless headphones. The headphones pair and phone audio works, but Pandora, Google Music and any other streaming audio app plays over the phone speaker. I noticed that I received a Carrier OTA software update on Jan 17, 2017 and am wondering if that is when it may have charged. The only way to resolve it so far has been to clear the BT cache. This is temporary fix as when you attempt to pair again it is back to only phone audio and no music audio.
My headset is not working with music until you turn off the phone audio just to play music. My phone is Lenovo A2010-a and my headset is Nia X2. Please help
cybrslug said:
I am experiencing the exact same issue on my LG G3 with my Skull Candy Wireless headphones. The headphones pair and phone audio works, but Pandora, Google Music and any other streaming audio app plays over the phone speaker. I noticed that I received a Carrier OTA software update on Jan 17, 2017 and am wondering if that is when it may have charged. The only way to resolve it so far has been to clear the BT cache. This is temporary fix as when you attempt to pair again it is back to only phone audio and no music audio.
Click to expand...
Click to collapse
Ever get this resolved? Still having this issue and so far only fix for me has been using Ti Backup to nuke all the bluetooth data, rebooting and then it'll connect fine. I also have Skullcandy BT headphones. Trying my car's BT too to no avail. Same problem. I think this is the same issue: https: //forum.xda-developers.com/lg-g3/help/bluetooth-calls-media-audio-t2837471/page4
I ended up buying an Amazon​ Moto G4 as it is slated to get Android 7.0. I honestly believe it had something to do with the last security update LG pushed out. Since the G3 is not updating I will attempt to root and rom at some point though recent search seem to show the LG G3 can't be rooted.
cybrslug said:
I ended up buying an Amazon​ Moto G4 as it is slated to get Android 7.0. I honestly believe it had something to do with the last security update LG pushed out. Since the G3 is not updating I will attempt to root and rom at some point though recent search seem to show the LG G3 can't be rooted.
Click to expand...
Click to collapse
I rooted mine fine with Kingroot. Get Kingroot, root, install twrp and flash supersu then delete Kingroot. Worked for me at least.
As far as this BT bug with the G3 I don't have anything better than the data wipe workaround so far, so good luck with the Moto.
Thanks guys. I also had the same problem but i restarted my phone and my music is just playing. Yah!!!!!!!!!!

Pixel XL Car Bluetooth Calls Static/Noise

I've been having issues with bad static/noise in voice calls when connected to my car's Bluetooth. Music streaming over Bluetooth is fine, however. Does anyone else experience this issue. I used to have an S6 paired to my car and it was perfect for both voice calls and music.
My audio for like music is fine but tried making a car handsfree the other day for the first time and couldn't hear the other person who said they didn't hear me either. I had to click on the dialer app to switch out it to phone speaker and then back to Bluetooth then it worked.
It's been like this since I first got the phone...it's almost unusable for phone calls in the car. I wonder if this is a software or hardware defect and if it will be corrected in a future update. I don't want to have to RMA this phone if I don't have to.
I'll try your workaround, acheney...thanks for the tip
Pixel XL connects via Bluetooth to both of my cars without problems. And call audio is fine both ways.
I have had zero issues with music streaming or phone calls. 2014 Infiniti q50
I'm having this issue too. Music and video play fine, but when someone calls i can hardly understand what they are saying due the static. Was hoping the update would fix the issue. I'm not sure what to do at this point.
Same issue. Audio over BT is fine. GPS navigation over audio was playing up, but now appears to be ok. The moment I call someone (or they call me) the call is all garbled and I have to switch to speakerphone.
My Bluetooth earpiece however works fine. Not sure if headunit issue or phone bt stack.
i have this same issue. so annoying. so far there's no solution?
eddyz said:
i have this same issue. so annoying. so far there's no solution?
Click to expand...
Click to collapse
None that i have found. Flashed AptX codec and still have same issue. Don't think it is hardware because the phone works fine when paired with other Bluetooth items like speakers, headphones, my watch, and other car stereos. Just doesn't like my factory pioneer unit in my Tc for some reason.
Audio issues for me have always been carrier issues.
Redialing the number usually fixed the call
I ended up finding if I mounted my phone far away from the head unit (near the door/drivers window for example) and tilted the phone in a weird way, the calls were fine.
I don't quite understand it, but seems like there is interference from the head unit when using BT to make calls, which for some reason isn't a problem when you play music (or GPS navigation is on).
Either the Pixel needs better shielding or there's something borked with the Bluetooth chipset.
I would like to use wireless headphones, but the in-channel headphones with a large battery and with good sound have not yet been invented
Yes!
I've only made a few calls over my cars bluetooth, but yesterday I ran into this:
Conversation was fine for several minutes, and then every word the other person said came through as static. When they paused between words or stopped talking, it was quiet. But as soon as they said a word again, it was static.
I toggled the call back to handset and it was fine. So I switched back to bluetooth, and it was fine for a minute or two, and then it became static voice again. I switched back and forth again and it was back to normal voice and remained that way.

Bluetooth problem after update to 8.0

So, somewhere in May I received the automatic update to Oreo 8.0. Hurray! Sadly though, that's when my bluetooth problems started:
It connects to my car, as normal. And I can make and receive calls, as always. But during the call my bluetooth connection with my car would just drop. If the person on the other end of the line is patient enough, I can just reconnect while driving and continue. But it will drop once each minute. It's very frustrating. This worked flawlessly before the update.
Funny thing is there are no issues at all when playing music of a portable speaker. I can even play spotify through my car's speakers without problems. The problem only presents itself during calls on the carkit. To make sure it's not the car, I tried some other phones. My wife's samsung, also with 8.0, worked perfectly. So does my daughters Iphone with IOS. My car is a Volvo C30 from 2012. It has built-in phone connectivity.
What I tried:
- Unpairing and pairing again.
- Hard reset. In combination with re-pairing.
- Using the developer options to use Bluetooth AVRCP 1.4. In combination with unpairing and re-pairing.
- Using the developer options to use Bluetooth AVRCP 1.5. In combination with unpairing and re-pairing.
- Disabling automatic bluetooth/wifi scanning in the location settings.
- It even went to the repair center for a different issue (unresponsive touch-screen) and the repair notes stated that they also installed the newest software. So I had hopes that this would resolve my carkit issue, but it didn't.
Do you guys know any more tricks for me to try?

			
				
I have an XA1 ultra with Oreo 8 as well (build 48.1.A.2.21) and I'm experiencing the same problems, but adding that mine disconnects also when streaming music. Other problem I'm experiencing after the Oreo update is that,when using my watch (LG G Watch R) paired with the phone, the sound streaming is just crap, with lots of jumps and bad audio quality. This is so frustrating that I'm seriously considering buying a new phone ( not from Sony, of course)
:crying:
Anyone?

Bluetooth no audio in Bmw 323i 2010

guys
pixel 3 xl is not playing well with my BMW 323i 2010 bluetooth call system.
When i get a call the ringtone comes through the car speakers. Then when i accept the call there is no more audio through the car audio system.
i tried unpair and reparing and same issue.
my original pixel xl works fine.
any idea? any1 having similar issue?
I have a 2013 328i, and this is the first phone I've had since the Nexus 6 that actually works well with it for music. I always had problems with the Bluetooth freezing.
Sent from my Pixel 3 XL using Tapatalk
sometimes telling the assistant to play music will get it to play nice if it is still paired just not sending audio. but for phone calls, thats weird
Did some troubleshooting today.
So after connecting the call if I manually select phone on the pixel3 and then switch to car audio Bluetooth then it starts working.
But it doesnt start automatically when the call connects.
I will log it with Google and hope for a fix.
Thanks guys.
Try resetting the cache for the Bluetooth app in the app manager in settings (You have to tun on system apps to see it)
2013 BMW 328i, never had an issue with any other phone, seems at random call audio will stop working over Bluetooth in the car and the only remedy is to reboot the phone. Have tried everything with no solution.
jrock60 said:
2013 BMW 328i, never had an issue with any other phone, seems at random call audio will stop working over Bluetooth in the car and the only remedy is to reboot the phone. Have tried everything with no solution.
Click to expand...
Click to collapse
yep, my issue still not fixed and making me crazy.
1 thing i am gonna try today is that disconnecting p3xl from my samsung gear s3 and see how it works while only connected to bmw's audio. if that does not work then i will send this phone back.
it is insane how many software issue this phone has.
Argh, same thing with my 2011 128i. NEVER had a single problem with my Pixel 1 XL, got the 3 XL a few days ago. Today I need to make a call in the car, pair the phone and... no audio. In fact I think it was still playing music, even though it showed "Connected". I have the "Professional" audio system; ie: the simple one. Not with the big display etc, iDrive I think it is.
Could you let me know the bug ID you logged and I'll star it and participate in it with logs etc as they request them? I don't make a lot of calls in the car but I often drive into work listening to conference calls so this is seriously annoying.
My two bluetooth headsets work fine, so it doesn't appear to be a overall issue with bluetooth headset audio etc. I might try it in my wifes car just to see if it works there, for more datapoints too.
Very, very odd... I read a suggestion to boot into safe mode and connect the phone to the car and that worked, everything is fine now. What's stranger, to me anyway, is that it continues to work fine! But as odd as it sounds, this is something to try.

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