Develop Bugs

[Q] Kies 3 Unsupported device alert

Does anyone else get an error with Kies 3? when I connect my Edge Kies gives me an error! I want to perform a device recovery via Kies that's my last hope. I tried to root my Edge and now I'm stuck with a bricked phone and yes I have tried Odin 3.10.6 and regular s6 Auto Root from Chainfire as well. nothing works for me, I've looked everywhere to find the G925t firmware but no luck again. I'm really screwed.:crying:

Same

I'm guessing kies wont recognize it til after 4/10 since technically nobody is supposed to have it yet. Just a guess though.

dcmtnbkr said:
I'm guessing kies wont recognize it til after 4/10 since technically nobody is supposed to have it yet. Just a guess though.
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same issue here. Had to use smart switch which is not as efficient from my old galaxy to the new one. Transfer stopped and had to restart 2nd time which did seem to complete.
Helium is much better for transferring data to new phone..

Same issue here. New Galaxy S6 and Kies 3 won't allow it: Unsupported device alert. WFT?

acana79 said:
Same issue here. New Galaxy S6 and Kies 3 won't allow it: Unsupported device alert. WFT?
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Do the following: open Kies, click on tools, Firmware upgrade and initialisation, enter your model number and serial number and let it download the firmware, after an hour or so depending on your connection speed the firmware will be downloaded and your phone will reboot into recovery to install the firmware. done

Use Samsung Smart Switch instead. It has replaced Kies for the newer phones.
Here is my video showing it being used to flash Stock Firmware to the Edge.
http://forum.xda-developers.com/tmo...p/flash-stock-firmware-using-samsung-t3079176

Supersport, I have a SM-G900A (Galaxy S5 ATT) and Kies 3 and Smart Switch says it is an unsupported device. I got to the part to enter the model and serial and it comes up unsupported again. I tried a different USB cable and also tried Smart Switch on a Mac. The white USB3 Samsung cable does not allow the phone to be recognized by the Mac so I used an old USB2 cable and it hangs on "connecting to your device".
I tried downgrading to Android 4.4.2 so I could root it and it is in the "firmware encountered an issue" screen with the yellow triangle. Ack!

Boysterload said:
Supersport, I have a SM-G900A (Galaxy S5 ATT) and Kies 3 and Smart Switch says it is an unsupported device. I got to the part to enter the model and serial and it comes up unsupported again. I tried a different USB cable and also tried Smart Switch on a Mac. The white USB3 Samsung cable does not allow the phone to be recognized by the Mac so I used an old USB2 cable and it hangs on "connecting to your device".
I tried downgrading to Android 4.4.2 so I could root it and it is in the "firmware encountered an issue" screen with the yellow triangle. Ack!
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It sounds like the MAC had issues with installing the driver. I'm not positive if your model is supported by Smart Switch yet, but I would suggest using Smart Switch as KIES has stopped official support for most of the newer models. If it's not supported yet, it should be soon. They keep adding devices. When I got my S6 Edge, it took about a week for it to be supported, but that's when Smart Switch had just come out too. Wish I was more help.
Anyone else have success getting this model to flash???

Bootloop
I initially used odin to flash OI1 update, after a rom I was using caused problems and I got bootloop. It changed bootloader value to b:3 and I'm unable to downgrade now so I used smart switch which didn't recognize device so used emergency recovery and still bootloop. I have factory reset and wipe cache multiple times along with adb side load and individual flashes of bootloader, modem, kernel, flashed custom kernel and twrp to access fix permissions and to mount partitions with advanced wipe etc and still wont boot past logo. Also during one fix attempt phone said can't mount system.. Idk I'm not understanding where the problem is .everything says successful but I'm still in bootloop. Please help. I've spent hours everyday for the past week searching & trying different things that seem might help so open to any suggestions.

I seem to be having the same issue. Tried to manually update my phone via Odin but nothing has worked so far.... Now I just get an error on my phone that says
"An error has occured while updating the device software. Use the Emergency recovery function in the Smart Switch PC software."
What am I missing here?? It's a Samsung phone, and it's been around for over a year (S6 Edge T-Mobile)...

ieatcalcium said:
I seem to be having the same issue. Tried to manually update my phone via Odin but nothing has worked so far.... Now I just get an error on my phone that says
"An error has occured while updating the device software. Use the Emergency recovery function in the Smart Switch PC software."
What am I missing here?? It's a Samsung phone, and it's been around for over a year (S6 Edge T-Mobile)...
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If nothing else is working, you can try this for the T-Mobile S6 Edge. ONLY the T-Mobile S6 Edge is supported, so PLEASE verify it's the correct one.
https://mega.nz/#!H0hz2AQJ!iDzw_SwCL7qpJnZ8Y_8EDSrSgvAHK_hT93igXHOlm3A
It's a known working version of Odin, the Samsung Driver Package, and Firmware. Place your phone into Download Mode before using.
If any issues, let me know and we'll work through them.

SuperSport said:
If nothing else is working, you can try this for the T-Mobile S6 Edge. ONLY the T-Mobile S6 Edge is supported, so PLEASE verify it's the correct one.
It's a known working version of Odin, the Samsung Driver Package, and Firmware. Place your phone into Download Mode before using.
If any issues, let me know and we'll work through them.
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No worries, I got it working! Thank you!
SOLUTION FOR ANYONE HAVING ISSUES STILL
1. Make sure you have Samsung Smart Switch Downloaded
2. Make sure Smart Switch is updated.
3. Click "more" across the top
4. Click "Emergency software recovery and initialization"
5. Click "Device initialization" across the top
6. In the model name box, type in exactly your model number. It is case sensitive. (for me, it was located on the back of my phone on the bottom named "SM-G925T)
7. It will then ask you for your serial number which can be found by holding POWER, HOME, and VOLUME DOWN
8. PROFIT$$$$$$$

Will this wipe the data like recorded audio and video files? This phone belongs to a friend with cancer and I'm trying to unload message he recorded for his family. I need to recover the data first and foremost and then getting the phone operation is secondary. I've got conflicting reports of what a firmware flash will do to recorded media files. I'm hoping the SDcard area will be unaffected but I need to know beyond a shadow of a doubt before I do anything.

Yes it will, it will behave like a factory reset. It will ask you to backup your storage content if it recognizes your phone you may be able to fix it.
Pp.

samanbabah said:
Do the following: open Kies, click on tools, Firmware upgrade and initialisation, enter your model number and serial number and let it download the firmware, after an hour or so depending on your connection speed the firmware will be downloaded and your phone will reboot into recovery to install the firmware. done
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Thank you so f much!! I avoided waiting 8+ hours to download just the firmware. This method took less than half an hour!
*I dont know if doing something against the rules for replying to this really old thread but I am just thankful for this easy, simple method; I miss using the spen

Bricked my 12.2 Tab pro need to find stock rom

Tried to root my tab 12 using CF root in odin. Then my screen started showing grey lines like the old school tube tv with no signal then odin says "cache* stuck for ever. So I had to reboot using Power and Home button. Now I'm getting an error message "Firmware upgrade Ecnountered an issue. Please select recovery mode in Kies and try again. Kies is saying this device isn't supported. Only way now is to odin back stock firmware. cause it seems like it's in download mode. odin still sees the device connected

dannieboiz said:
Tried to root my tab 12 using CF root in odin. Then my screen started showing grey lines like the old school tube tv with no signal then odin says "cache* stuck for ever. So I had to reboot using Power and Home button. Now I'm getting an error message "Firmware upgrade Ecnountered an issue. Please select recovery mode in Kies and try again. Kies is saying this device isn't supported. Only way now is to odin back stock firmware. cause it seems like it's in download mode. odin still sees the device connected
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Google live.samsung-updates select latest firmware and find your device model in the list or google sammoible click the firmware link and search for you device model.
Download your firmware from there extract the MD5 then use Odin to flash, after the flash do a Factory Reset.
Can't give you the direct links as XDA rules prohibit that, the downloads will be very slow without a paid account.

dannieboiz said:
Tried to root my tab 12 using CF root in odin. Then my screen started showing grey lines like the old school tube tv with no signal then odin says "cache* stuck for ever. So I had to reboot using Power and Home button. Now I'm getting an error message "Firmware upgrade Ecnountered an issue. Please select recovery mode in Kies and try again. Kies is saying this device isn't supported. Only way now is to odin back stock firmware. cause it seems like it's in download mode. odin still sees the device connected
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http://www.sammobile.com/firmwares/database/SM-T900/
The first listing for Cellular South.
Jim

Fortunately, Kies has the ability to download and flash the firmware . Up and running and rooted now. Thanks

Note 4 looping on first start up screen

Hoping for some advice how to get Sprint Note 4 running again. The phone has never been rooted. Up until a couple of weeks ago most of the OTA updates had been received and applied no problem. A couple of weeks ago my wife pulled it out of her bag and showed me it was on the update screen and had been for a couple of hours eventually the batter went dead. We took out the dead battery charged it and tried to restart. It goes to the Samsung Galaxy Note 4 white on black screen vibrates twice then the screen goes black and it repeats the same thing over and over.
Now i'm not sure how to proceed. I'm familiar with Odin and rooting my own phones but leave my wifes stock normally.
First i tried reset in recovery - When i boot to recovery after a few seconds the android robot lies on its back with a red triangle over it. At the top of the recovery screen it says Android system recovery - LRX22C.N910PVPU3BOF5. I tried wipe data/factory reset and wipe cache partion and rebooting but makes no difference.
I thought install official firmware manually
I put the phone in download mode it displays
current binary: samsung official
system status: official
reactivation lock: off
knox warranty void: 0x0
I downloaded a stock firmware N910PVPU3BOF5_N910PSPT3BOF5_N910PVPU3BOF5_HOME.tar.md5
installed Odin3 v3.10.6.exe
installed F/W this using Odin.
Odin finishes normally, box turns green and PASS! but the phone just restarts and does the boot looping thing.
I don't know what to do next - suggestions? Thanks

Have you tried booting to safe mode, you'll have to Google it as I'm not sure of the procedure for stock phone. What your describing doesn't sound good, I would have thought the odin flash would have worked.
You could always try to odin OG5 Stock tar, can be downloaded from kies. Sorry i cannot offer more but it sounds like you're doing all the right things.
Sent from my SM-G925P using Tapatalk

Yes, I agree, that's good advice. I'd say try KIES first, then safe mode if KIES doesn't yield results.
Did you get to safe mode? From power off, hold power until 2nd splash screen, release and press-hold power plus volume up until it boots or vibrates. I think if you continue to hold, it loops until you release but boots into safe mode.
Unlock screen and go into security (if it boots) and uncheck Reactivation lock, Knox active protection and make sure device isn't encrypted. Finger scanner; remove registered finger prints, and change lock-screen to swipe. Then factory reset or try whichever you prefer to try next. If normal reboot still fails, then factory reset in safe mode and reboot. If still loops, try the KIES or Odin flash. I'm not too familiar with stock and default security but looking at OG5 security options, seems there's redundancies that could potentially be in play preventing Odin flash as if the phone thinks the phone is in the hands of someone other than the registered owner. You may need to bypass it all to boot or flash.
Typically, it's data corruption that causes a loop that stock tar doesn't fix in tars OF5 and below. OG5 has frequent reports of wiping user data but I've seen occasional reports of inability to flash OG5 tar from OF5. I saw another today that reported having to Odin OF5 tar again and take OTA to get to OG5. I asked what the failure indications were but so far only know his rooted phone couldn't get there without taking those steps. So perhaps you're on the right track, it's just the security and our security that's being a hindrance.
Sent from my SM-N910P using Tapatalk

thanks for the suggestions. I tried booting into safe mode but i can never get past the first white on black Samsung Note 4 powered by android screen. No matter how long i hold just the power button it just goes black and back to this screen every few seconds. I never get to the second boot splash screen. Any other way to force the phone into Safe mode?
I've installed kies and smart switch. The phone is not recognized by either whilst boot looping. If i put it in download mode and connect it kies3 displays unsupported device. How do i get Kies let me download a copy of OG5 firmware to my pc to try with Odin? I can't figure this out. I connected my own Note 4 to kies and it recognizes it fine and displays This is the latest firmware Current og5 latest og5 but i still don't see how to download a fresh copy of OG5 to the PC? In Kies i go to Tools, Firmware upgrade and initialisation. I'm entering the model name SM-N910P and then it wants a serial number. How do i determine this? I tried the Dec and Hex numbers from the back of the phone, i tried the Hex number plus a 1 and plus a 9 - i read this is the imei and this is confirmed from looking in settings on my other note 4. I'd really like to get a clean download of sprint OG5 from Kies i've searched for instructions without success.
Suggestions what i can try next? Thanks

waroo14 said:
thanks for the suggestions. I tried booting into safe mode but i can never get past the first white on black Samsung Note 4 powered by android screen. No matter how long i hold just the power button it just goes black and back to this screen every few seconds. I never get to the second boot splash screen. Any other way to force the phone into Safe mode?
I've installed kies and smart switch. The phone is not recognized by either whilst boot looping. If i put it in download mode and connect it kies3 displays unsupported device. How do i get Kies let me download a copy of OG5 firmware to my pc to try with Odin? I can't figure this out. I connected my own Note 4 to kies and it recognizes it fine and displays This is the latest firmware Current og5 latest og5 but i still don't see how to download a fresh copy of OG5 to the PC? In Kies i go to Tools, Firmware upgrade and initialisation. I'm entering the model name SM-N910P and then it wants a serial number. How do i determine this? I tried the Dec and Hex numbers from the back of the phone, i tried the Hex number plus a 1 and plus a 9 - i read this is the imei and this is confirmed from looking in settings on my other note 4. I'd really like to get a clean download of sprint OG5 from Kies i've searched for instructions without success.
Suggestions what i can try next? Thanks
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This may help your PC detect the phone better in recovery mode for KIES. Can't say it gets past unsupported device but it was a problem I had with adb in recovery on my Windows 8.1 machine. Read the OP and post 14 to see if it applies to you. Try detecting phone in recovery.
http://forum.xda-developers.com/showpost.php?p=34864154&postcount=14
I've always found safe mode a little difficult to get into but once I found my phone had went there when I was carrying something wrapped around the phone while in a belt pouch. Holding both buttons must have been the way it accidentally got there.
That unsatisfied s/n inquiry has puzzled some of us here and we haven't found a solution AFAIK.
I'm not sure but you may have to also Odin OF5 and take OTA like some others have had to do. There are some tar files in general forum that others succeeded with. Sorry but that's about all I can think of. Unless you can get it to Best Buy Samsung Experience or Sprint service center and explain what happened. They should be able to flash stock back on it. That may be best solution since there was no doubt about root or void warranty on that one.
Sent from my SM-N910P using Tapatalk

Thanks for the suggestions.
I found more instruction for getting into safe mode which work on my other note 4 but no success with this one.
I was trying to Odin OF5 it goes all the way through in Odin and displays success but never actually boots.
Would it be possible to replace the stock recovery with something else that might have additional features to get a working f/w to install and then downgrade back to stock or will i risk just making things more screwed up? I wouldn't care about taking OTA updates if i could just get a working F/W back onto this phone.
Encryption and security were not enabled on the phone.
So without S/N what is the work around to use Kies with Sprint phones?

Since you're pure stock and given the problems I'd stay away from a custom recovery at this point. Your reporting a successful odin flash of stock OF5 then rebooting right back to the same boot loop problem is sounding more and more like something has seriously failed in the phone, I'd start thinking replacement.
Sent from my SM-G925P using Tapatalk

Galaxy s6 screen not reacting

So I am pretty sure I messed up bad. Like really bad. So I tried rooting my sprint GS6 with the files meant for the t-mobile GS6. Now I am exhausted trying to figure out how to reverse this mess. The screen on my phone now is unresponsive. I tried factory resetting it and the screen still wont react to any of my touches. I tried to flash it with the firmware but every time I try to load the GS6's firmware in to odin3 it crashes. If you can give any help or suggestions I will be extremely grateful. Thank you.

Maybe this can help:
I still use Odin 3.10.6 - http://www.samsungodindownload.com/download/odin-download.zip
And the latest firmware build: https://www.androidfilehost.com/?fid=24459283995306913
Odin can be finicky, you might need to try different cables and USB ports until you find a combo that works. Once your phone is detected in Download mode, that TAR file should get you back up and running.

Saafir said:
Odin crashes or the phone crashes? What version of Odin are you using? Have you verified you have a valid download via md5 hash?
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Odin3 crashes, but I have found that if I leave it alone for 5 minutes Odin3 doesnt respond but eventually comes back with the .tar file loaded. I am using 10.7 version of Odin3. I tried to flash my GS6 with the stock firmware for lollipop and now it just loads to the sprint screen when turning on and it stays there or it loads to the first screen that says Samsung Galaxy s6 and stays there until I force turn it off. Thank you for responding.

Sprint S6 (SM-G920P) won't turn on - Custom binary blocked by FRP lock

I was on 6.0.1 MM and was trying to downgrade to 5.1.1 Lollipop. One tutorial told me to enable USB debugging, disable OEM unlock, and then flash TWRP through Odin. After doing this, my phone won't turn on or go into recovery mode. It will only flash the charging screen with red letters saying "custom binary blocked by FRP lock" and go into download mode. When I try to flash stock firmwares from SamMobile using Odin, I always get the FAIL message. I have tried every USB in my house and every port on my computer. I keep trying to download alternate 6.0.1 firmware off SamMobile, but the website is not downloading anything to my computer for some reason. Please help!

aparker56 said:
I was on 6.0.1 MM and was trying to downgrade to 5.1.1 Lollipop. One tutorial told me to enable USB debugging, disable OEM unlock, and then flash TWRP through Odin. After doing this, my phone won't turn on or go into recovery mode. It will only flash the charging screen with red letters saying "custom binary blocked by FRP lock" and go into download mode. When I try to flash stock firmwares from SamMobile using Odin, I always get the FAIL message. I have tried every USB in my house and every port on my computer. I keep trying to download alternate 6.0.1 firmware off SamMobile, but the website is not downloading anything to my computer for some reason. Please help!
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You cannot downgrade from 6 to 5.11, Samsung has blocked that.
You can download the latest 6.01 TAR from here and flash via Odin: https://forum.xda-developers.com/sp...uide-links-files-update-root-restore-t3366862
That should get you back working.

koop1955 said:
You cannot downgrade from 6 to 5.11, Samsung has blocked that.
You can download the latest 6.01 TAR from here and flash via Odin: https://forum.xda-developers.com/sp...uide-links-files-update-root-restore-t3366862
That should get you back working.
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I'm trying to download this and the page just keeps saying " waiting for www.androidfilehost.com...." but not doing anything. I'm using chrome and I don't have an ad-block extension installed. This seems to be the same problem with downloading off of SamMobile. Any advice?

aparker56 said:
I'm trying to download this and the page just keeps saying " waiting for www.androidfilehost.com...." but not doing anything. I'm using chrome and I don't have an ad-block extension installed. This seems to be the same problem with downloading off of SamMobile. Any advice?
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I just downloaded and it worked fine. Android File Host will always be faster and I grab the TAR files off of SAMMOBILE and upload pretty much within 24 hours.
A couple of things to try:
1) You are trying to download to a computer, not to your phone, right?
2) If so, restart your PC. Simple and it often fixes things.
3) If you are on Windows, try using IE or Edge. I am a Chrome user as well, but you might have something going on with your browser.