Unable to perform Chat Backup on WhatsApp - Sony Xperia M5

After upgrading my Sony Xperia M5 to Android 6.0, I am unable to perform chat backup. When I click the BACK UP button, I get the error message, "Unable to back up messages". Backup used to work fine on the old firmware. Anybody else have the same problem?

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Nothing Working

Was trying to root my Xperia Arc after updating to 4.0.4 using a method on the Sony forums (won't let me post the url, google "{Guide} How To Root Xperia™ Smartphone Running ICS"). I got up to step 4, turned on my phone and a message popped up saying "com.android.phone has stopped." then the same happened with contacts, messaging and it removed a load of the apps, such as music, galley and camera. Have I completely f****d over my phone or is there a way to fix it.
Reflash a stock ROM with the flashtool.

[Q] [Help] Problems after updating Xperia S to JB

I updated my Xperia S to JB with PCC.
I thought it would be a smooth experience, but all hell broke loose after the update finished.
1. Walkman does not work. It crashes all the time and always gives me the error "Unfortunately, WALKMAN has stopped working"
2. The album app cannot detect any of my photos stored in my device. Same goes for Ringtone picker. I have tried clearing Media Storage (It always worked for me in ICS) but it simply refuses to rebuild the Media Storage.
3. I cannot connect it to my PC at all. PCC keeps reporting an error and any of their proposed solutions do not work. When I try taking a screenshot, it says "Unable to capture screenshot, internal storage may be in use". Did the update screw up my internal storage?
I am now trying to flash it back to .55 FW. After first successful flash, it is stuck in a bootloop, crashing on the XPERIA logo. So now I am trying to reflash it again. However, I keep getting weird stuff like "Flash Aborted" or "Flash Cancelled" by Flashtool for no reason.
What should I do?
acefiredx said:
I updated my Xperia S to JB with PCC.
I thought it would be a smooth experience, but all hell broke loose after the update finished.
1. Walkman does not work. It crashes all the time and always gives me the error "Unfortunately, WALKMAN has stopped working"
2. The album app cannot detect any of my photos stored in my device. Same goes for Ringtone picker. I have tried clearing Media Storage (It always worked for me in ICS) but it simply refuses to rebuild the Media Storage.
3. I cannot connect it to my PC at all. PCC keeps reporting an error and any of their proposed solutions do not work. When I try taking a screenshot, it says "Unable to capture screenshot, internal storage may be in use". Did the update screw up my internal storage?
I am now trying to flash it back to .55 FW. After first successful flash, it is stuck in a bootloop, crashing on the XPERIA logo. So now I am trying to reflash it again. However, I keep getting weird stuff like "Flash Aborted" or "Flash Cancelled" by Flashtool for no reason.
What should I do?
Click to expand...
Click to collapse
Before you hard brick your phone. Read this carefully.
You probably updated your phone to JB without resetting data/factory reset that is why you're facing force closes, lags etc. Now you should download SUS as you have effed up your phone, from here. Then follow the on-screen instructions CAREFULLY and you'll get your phone back, working with no lag/force closes whatsoever.
shad0wboss said:
Before you hard brick your phone. Read this carefully.
You probably updated your phone to JB without resetting data/factory reset that is why you're facing force closes, lags etc. Now you should download SUS as you have effed up your phone, from here. Then follow the on-screen instructions CAREFULLY and you'll get your phone back, working with no lag/force closes whatsoever.
Click to expand...
Click to collapse
I find it odd that Sony didn't mention anything about resetting phone when updating via PCC.
Thanks for your help though. I managed to get it to stop bootlooping and flashed a ftf to completely wipe everything - there goes all my messages.......
Now I'm able to at least boot into .55. Should I update to JB now since it's on a totally clean slate and hopefully prevent any other unexpected stuff from happening?
acefiredx said:
I find it odd that Sony didn't mention anything about resetting phone when updating via PCC.
Thanks for your help though. I managed to get it to stop bootlooping and flashed a ftf to completely wipe everything - there goes all my messages.......
Now I'm able to at least boot into .55. Should I update to JB now since it's on a totally clean slate and hopefully prevent any other unexpected stuff from happening?
Click to expand...
Click to collapse
Well, i'm downloading jelly bean now due to its high antutu score, which basically means more performance. When i updated from Sony Update Service, it asked me if i wanted to just update, or wanted to update with a clean install.
shad0wboss said:
Well, i'm downloading jelly bean now due to its high antutu score, which basically means more performance. When i updated from Sony Update Service, it asked me if i wanted to just update, or wanted to update with a clean install.
Click to expand...
Click to collapse
I see. So SUS is a more reliable option I guess.
On another note, managed to update to JB and issues are resolved. Only sad part is a ton of my past apps have about 8gb of SD data on my SD card but they aren't installed -.-"
Time to manually reinstall them.....
acefiredx said:
I see. So SUS is a more reliable option I guess.
On another note, managed to update to JB and issues are resolved. Only sad part is a ton of my past apps have about 8gb of SD data on my SD card but they aren't installed -.-"
Time to manually reinstall them.....
Click to expand...
Click to collapse
Cheers then, if your problem is solved.
I update my phone via Sony update service and now my Google Play Store doesn't work any longer.
I did factory reset, flashed back to ICS and it is same thing, and all google apps like say that it can't reach server.
Did restore phone couple of times but no luck.
Any suggestions?
zimbashka said:
I update my phone via Sony update service and now my Google Play Store doesn't work any longer.
I did factory reset, flashed back to ICS and it is same thing, and all google apps like say that it can't reach server.
Did restore phone couple of times but no luck.
Any suggestions?
Click to expand...
Click to collapse
Possible Solution : CLEAN RE-FLASH
The New Update downloads and optimizes a few apps at start up from phone.
You will find new small apps google updates for 4.1.2 and also new chrome browser.
If you are facing the problem.
Reason is 4.1.2 Google Apps might not be compatible with ICS and vice verse.
What you can do now.
Reset Your Phone.
Check if the phone shows "Optimizing Apps" After Flashing from SONY Official Software..
If not! Flash Again With A Clean Whip.
If You are on rooted and unlocked phone and with recovery : Flash Gapps compatible with your device.
I hope this information helps you.
Reply back if there is a progress.
dwarkesh2492 said:
Possible Solution : CLEAN RE-FLASH
The New Update downloads and optimizes a few apps at start up from phone.
You will find new small apps google updates for 4.1.2 and also new chrome browser.
If you are facing the problem.
Reason is 4.1.2 Google Apps might not be compatible with ICS and vice verse.
What you can do now.
Reset Your Phone.
Check if the phone shows "Optimizing Apps" After Flashing from SONY Official Software..
If not! Flash Again With A Clean Whip.
If You are on rooted and unlocked phone and with recovery : Flash Gapps compatible with your device.
I hope this information helps you.
Reply back if there is a progress.
Click to expand...
Click to collapse
Just found out that my router had DNS settings that change location for Netflix, and my phone was freaked out.
Now router is on default settings and everything works.
Not sure why XS was fine with it when it was on ICS.
Thanks for reply.
Best part of update is when connected to my car stereo via BT, songs information shows!!!!
I just could guess that even my SE MW600 might work with songs ID, will check later when come back from school.

[Q] smartwatch will not connect no matter what

I have tried literally everything, and I keep getting this message 'Unfortunately, the process com.sonyericsson.extras.liveware.extension.processName has stopped' I read something about the email smart app is the cause but even after disabling it, it still doesn't fix the problem
any advice?
thanks
I get that error message on the new JB firmware, and I don't even use my SmartWatch. Not sure what the solution is. I can't find the app in Titanium Backup to freeze it - not that that would be of any help to a SmartWatch user. It would be nice to find a non-destructive way to get rid of the error message.

'can't reach google at the moment' error after I updated to android 6.0.1

Everything was fine till I was on 5.1.1 and after the update, I couldn't use voice commands anymore. I can't reply to whatsapp messages or anything. It just says it is offline and that it cant reach google at the moment. I have tried formatting my watch and re-pairing it but the problem still remains. Is there any way I can fix this? and if not can I downgrade back?!
Thanks for the help guys

Whatsapp "Package file is invalid"

Guys, yesterday is my final day using Whatsapp on this XPERIA PLAY device. Either many method i've follow clean data, cache and reinstall update the Google Playstore is still can't install Whatsapp anymore. Hope someone can help me find the better solution for this please.
Also i've done reflashing the device too but still unable to install it. The download always stuck at 66% with error like my title quote.
And now it shown code -11 for this error.
EDIT: Seem like they have put the newer version yesterday and im able to reinstall back the app at Playstore again.

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