T-Mobile help - OnePlus 3 Questions & Answers

I have just switched to T-Mobile and I have been having problems with making calls. I been having where the phones goes from 3G to 4G and back to no signal wile I am in a call and also sometimes when I go and tap someone to call it just declines the call as soon as I click the person like it just showed up the dialing screen that says call ended I need to know if anyone is having the issues I am having or not
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Norman_Parks said:
I have just switched to T-Mobile and I have been having problems with making calls. I been having where the phones goes from 3G to 4G and back to no signal wile I am in a call and also sometimes when I go and tap someone to call it just declines the call as soon as I click the person like it just showed up the dialing screen that says call ended I need to know if anyone is having the issues I am having or not
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I am not having any issues like that on T-Mobile US. I just got the phone a week ago. I did have to go and change APN settings as well as enable VoLTE. I did have to call T-Mobile and they did a refresh of the device on the network. Call quality has been great and speeds have gotten over 80Mbps down with almost 30Mbps up. Check and use the T-Mobile US LTE IPv6 APN. Do you have any other T-Mobile devices near where this is occurring?

amg83 said:
I am not having any issues like that on T-Mobile US. I just got the phone a week ago. I did have to go and change APN settings as well as enable VoLTE. I did have to call T-Mobile and they did a refresh of the device on the network. Call quality has been great and speeds have gotten over 80Mbps down with almost 30Mbps up. Check and use the T-Mobile US LTE IPv6 APN. Do you have any other T-Mobile devices near where this is occurring?
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Yes my girlfriend she is using a note 5 and she gets better signal I will look into changing my settings like you have and see what I get
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what setting are you using?

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Has your issue been fixed since making the adjustments ?

T mobile works faster than my wifi...

Crisisx1 said:
Has your issue been fixed since making the adjustments ?
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No it didn't fix anything I have since then moved back to my nexus 5x
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Related

Horrible 3G speeds should i be concerned?

I'm having horrible 3G speeds at work here and was wondering if anyone else was having these issues? It shows i have full 3G bars yet when i run speed test i'm consistently getting only around 100 Kbps, I'm not sure if it's the service or the phone.
Anyone else noticing ridiculously slow 3G speeds?
Not sure. Here are my Verizon 3G speeds.
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Here's my past couple ones on 3G. I dunno whether or not to call Verizon about this or not.
Why wouldn't you call Verizon about it? If it's a network problem, they could tell you. If it's a defective phone, they could help you with that as well.
I always get horrible 3g speeds at my job... similar to what you are seeing even though the signal is good. I think some towers are slower then others.
Were you getting better speeds before this phone?
True2TheGame said:
Here's my past couple ones on 3G. I dunno whether or not to call Verizon about this or not.
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Those look identical to Sprint 3G speeds.
Where are you located?
rman18 said:
I always get horrible 3g speeds at my job... similar to what you are seeing even though the signal is good. I think some towers are slower then others.
Were you getting better speeds before this phone?
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This is my first phone on Verizon, i switched over specifically for the Nexus
spencer88 said:
Those look identical to Sprint 3G speeds.
Where are you located?
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I'm located in Everett, WA
True2TheGame said:
This is my first phone on Verizon, i switched over specifically for the Nexus
I'm located in Everett, WA
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I would give verizon tech support a call, maybe they can provision the phone again and and maybe that would help. You're sitting in a good 3G and 4G area, there isn't any reason to get those kind of speeds you're seeing.

Switching from 3G to 4G (airplane mode toggle)

I've been using a Sprint Galaxy Note 2 in Chicago since Thursday.
Last night I was in an area where I thought there should be 4G but was only getting 3G. I did an airplane mode toggle and when it came back on I connected to 4G. There have been other times that I was on 3G and did switch to 4G automatically but there have been a lot of times that I seem stuck on 3G for awhile.
Is this likely b/c I'm still getting a weak 4G signal and as it gets stronger the automatic switchover should be more frequent (or else I would just always be on 4G) or could this be signs of a similar bug that's plagued the EVO LTE?
Anybody else finding they need to toggle airplane mode to connect to LTE?
No LTE in my area so I unfortunately cant confirm or deny this issue.
I have a few LTE spots in my market and my phone picked up the signal each time I drive by them.
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99% of the time I stay locked on to 4g in my area. Nothing like my Evo 4g LTE which I had to trick into locking onto LTE with *#*#4636#*#* or whatever it was. This thing is much more LTE reliable.
Op try switching roam mode to home (sprint only). This have worked real well for me.
theoner1 said:
Op try switching roam mode to home (sprint only). This have worked real well for me.
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Thanks, I'll give this a try.
--Edit--
Just to confirm you are telling me to change Roaming Network from Automatic to Home Only. Is that correct?
theoner1 said:
Op try switching roam mode to home (sprint only). This have worked real well for me.
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This seemed to help a lot. Thanks!
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Locked on no problem.
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Virgin Mobile Data?

Anyone on Virgin Mobile been having the worst reception lately? I get no 3G, pure 1x. This occurred to me almost a week ago now. Reception goes from 3 to 0. And sometimes no data at all.
I'm on the east coast at PA Philadelphia, and I don't know if Virgin Mobile is doing something, or if its that Hurricane that's hitting.
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Also, MMS keeps doing this when downloaded, and some other error when sending after 10 minutes.
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I had these said issues few days back on stock or custom Rom. Virgins network sucks right now. I'm thinking of getting unlocked nexus from Google. Freedom of choice that way
sentfromybrain
You had them, did they go away, or do you still have them?
I think it's Sprint. Releasing phones with LTE, while they don't have LTE yet. Maybe Sprint is doing something. They said something about LTE in December.
Yea they persisted for a few days. But now back to average speeds and connection times. Slow still
sentfromybrain
Curiousn00b said:
Anyone on Virgin Mobile been having the worst reception lately? I get no 3G, pure 1x. This occurred to me almost a week ago now. Reception goes from 3 to 0. And sometimes no data at all.
I'm on the east coast at PA Philadelphia, and I don't know if Virgin Mobile is doing something, or if its that Hurricane that's hitting.
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Also, MMS keeps doing this when downloaded, and some other error when sending after 10 minutes.
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Did you know that after 2.5GB you will get slow data connection? And some place they are making change because we use sprint PCS network on USA but on others country i really dont know
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My plan is brand new. I came from the 25$ plan.
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Note 2 lte firmware help N7105

Hey folks what firmware did your sim free UK only please lte note 2 come with and three UK customers also.
Having some troubles here if I'm browsing the Web and my signal icon is H+ everything fine but if it drops to H/3G my data just crashes, tried a few different radios so far but still same thing happening wanna try all possibilities before having to send back really, this is what I got so far and you can see my speeds are insane but it's just annoying now.
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The phone will drop to 3G to conserve battery when data is not in use. I believe there's a way to force HSPA only, you're going to have to search for it. Your phone and its radio firmware are fine though.
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Currently on giffgaff and was thinking about switching to Three to take advantage of DC-HSDPA and eventually 4G, but it's worrying if the data connection is that flakey.
Sorry I can't offer any help but will be keeping a close eye on this thread and hopefully will give some insight about the Three network. The lack of 2G fallback for calls also bothers me.
Byangmang said:
The phone will drop to 3G to conserve battery when data is not in use. I believe there's a way to force HSPA only, you're going to have to search for it. Your phone and its radio firmware are fine though.
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I understand it will drop when not in use but this is when I'm on a website browsing it will drop and If I click a link it won't do anything it's weird
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4.1.1 7105 on t-mobile does not do that, works fine.
I'm having okay data connection using the modem in your screenshot. N7105 on Three.
3G H H+ all working fine but there are some dark spots where I can't get data even with H+ on full strength.
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H815 with tmobile LTE Voice/Data

Hi.. Got a g4 h815 and can get 4g lte.. But as soon i make a call data disconnect. Cant use data/voice at the same thing. Anyone with this problem? Thanks
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The first thing that comes to mind would be to check the APN settings. There is also the VoLTE and WiFi call settings that might have an effect.
Sent from LG G4
What he said. It's next to Wi-Fi calling settings.
Wifi calling?? This is the european model not the tmobile one.
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lethalboy said:
Wifi calling?? This is the european model not the tmobile one.
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Sfkn2 said:
View attachment 3354284
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Strange.. Doesnt see that option on mine. Only Voicemail. No volte or wifi calling option
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My Verizon G2 was the same way on T-Mobile. But a T-Mobile G2 did both voice and LTE. Probaby needs a tmo radio for it to work.
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anyone with a h815 (factory unlocked model) that has voice and data working?
voice/data
Bump. Anyone?
I want to know as well. I would totally buy the H815 for tmo if it worked
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I have the H815 on Cricket and get data + voice at the same time.
Cricket is a MVNO of AT&T.
I have the original radio and just the basic APN for cricket.
Seems to me that if it works for AT&T/Cricket it should work on T-mobile with the right APN. (I could be wrong)
jkamel123 said:
Bump. Anyone?
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I have tmobile and works great with h815. Great LTE signal but no VoLTE.
What software version of H815 do you use?
Sfkn2 said:
View attachment 3354284
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Hello
May I ask what version of software do you have on your H815 LG G4 device?
Mine is TWN version (V20c-TWN-xx) and I do not have volte and wifi calling option in call memu.
I am wondering if it is due to H815 firmware variant or carriers currently that I am with.
Thank you
The H815 TWN doesn't have VoLTE, it is only CSFB (circuit switched fallback) i.e. it cannot place calls over LTE, it falls back to HSPA to place calls. During calls data should still connect but at 3G speeds.
http://www.lg.com/tw/smart-phones/lg-H815-Leather-Black/technical-specifications

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