Bootloop - contacts backup - G3 Q&A, Help & Troubleshooting

Hi everyone
I'm running out of ideas, maybe someone here will be able to give me a hand.
I have a D855 on stock rom (marshmallow), no root (it used to be rooted on LP, but I guess the update to MM 6 months ago disabled it, right?)
Right after turning the wifi on, my phone rebooted by itself, started ok and I was able to use it normally.
The next day, same thing happened, but this time it couldn't reach the lock screen : I'm stuck in bootloop, right back to the LG Logo after it "optimizes app 52 to 52" and "Android is starting".
The phone is still on warranty, but I'd like to backup my contacts (and maybe texts) before droping the phone there.
(I tought sync with my google account was on, but apparently it's not the case, and I lost the 2 last years of contacts...)
I can access the reset factory mode (not an option for the moment since I'd like to backup)
I can access the download mode : I did a Normal Flash with a MM stock rom through LG Flash Tool 2014, flash succeeded but same bootloop problem at the end.
I can access the phone while in download mode via "LG Mobile Support Tool". I tried the "recovery after error" option, it downloaded the last KDZ (I guess) + flashed the phone, but same bootloop problem occurs at the end.
I guess there is a wifi hardware problem which causes the reboot. Is there any possibility to switch off the wifi module before start up? Maybe if wifi module is off, I will be able to turn it on and do a quick backup...
Or, is it still possible to flash a recovery system so I can do a nandroid backup and try to get the infos I need from that? (thought I think I need to be rooted to do so, and don't think I can since the bootloop problem)
Thanks for reading, and hopefully someone will have an idea

I tried with a new batteur today : still bootlopping...

Related

[Q] continuous boot loop TWRP

First of i'd like to thank the community! I've ran in to numerous issues and have been graciously saved several times.
I'll start of by providing some context in to the issue.
original configuration:
Unlocked - T-Mobile US SIM
AT&T LG E980 factory tot 4.1.2 - flashed using LG Flashing Tool
Root - E980 Universal Root
Unlocked Bootloader - Freegee [Android Marketplace]
Installed Recovery TWRP v2.6 - Freegee [Android Marketplace]
Removed bloatware - AT&T Applications
So from this point the phone was working as expected. I spent hours configuring to my liking and decided to call it a night. Before I called it quits I decided to make a backup using TWRP. Backup took a really long time but it said successful. I left handset plugged in to charger overnight, roughly 6 hours of continuous charging. When I woke up I noticed the phone was in recovery mode. Touchscreen was also unresponsive. I held the power button to allow it to reboot and it rebooted me back to recovery. At this point I knew something was wrong. I attempted to re-install backup files made from previous night, this failed. The phone booted back to recovery. I then installing some zip files I had pre-loaded on to the external SD card, this was CM10.1 and gapps files for E980. I tried this out a few days ago and it was working fine. I decided lets try installing this and see what happens. Install was successful and rebooted. The phone boots back in to recovery. At this point I'm really frustrated. I checked the memory card by running through the TWRP menu. I noticed the file sizes were unchanged but the files were not displayed on both in/ext memory. I decided to finally restore again by using LG Flashing Tool. This by the way has saved my a$$ numerous times. So the one thing I would note, at the 85% when the phone reboots I noticed there was an error, an error I've never seen before. It was a picture of sync icon (large) and android man on top of it and text that said "error 0x123456" I didn't note the exact string. I let it go and monitored the flashing tool, somewhere around 93-95% it rebooted again in to the normal boot sequence. Viola my phone is back to where I started.
So here's some of the questions I had:
How did I end up in the TWRP Recovery boot loop?
Why could I not see the files to install once in TWRP?
Why did TWRP continuously boot back in to recovery mode after successful install of restore?
Why did TWRP continuously boot back in to recovery mode after successful install of CM10.1/gapps zip?
Has anyone seen the LG Flashing Tool error I described above and does anyone have an explanation as to what happened?
Here's my theory on what happened...
My phone was on 4.1.2 as mentioned. I noticed a few times that there was a notification stating the phone had a OTA software update available. The first time I tried to update (already rooted and unlocked) the phone failed to update. The error cited that my phone was believed to be rooted. I paid no attention to this and decided to continue using. Later in the day I noticed the notification again, I opted to try again. The phone updated, or at least tried to. It kept booting in to TWRP Recovery. Nothing I could do could restore it, except flashing using the LG Tool. After experiencing this I knew to leave the OTA alone. I don't know if this is possible but somehow I think the OTA was pushed and forced through while I was sleeping allowing the phone to charge. This is the only time I've seen that behavior. Is that even possible???
Where am I now...?
Phone is restored, I opted to upgrade using the OTA before I start tinkering again. Maybe I won't mess with it at all and leave it alone at this point.

Marshmallow Update followed by Bootloop [EUR]

I just got the official update to Marshmallow and I decided to just do it since it is official. It downloaded and then installed. Then it rebooted and showed that "apps are being optimized" screen and after that a bootloop of the lg logo. Rebooting doesnt work only if I take the battery out but afterwards there's still a bootloop. I also didn't do root or anything else to my device. I can not enter download mode or recovery either, but honestly idk if it has worked before.
Can anyone with probably similar experiences help me? Thanks in Advance from Germany
LG G3 D855 16Gb Europe unlocked Marshmallow update boot loop.
PCSE said:
I just got the official update to Marshmallow and I decided to just do it since it is official. It downloaded and then installed. Then it rebooted and showed that "apps are being optimized" screen and after that a bootloop of the lg logo. Rebooting doesnt work only if I take the battery out but afterwards there's still a bootloop. I also didn't do root or anything else to my device. I can not enter download mode or recovery either, but honestly idk if it has worked before.
Can anyone with probably similar experiences help me? Thanks in Advance from Germany
Click to expand...
Click to collapse
I have exactly the same issue. I have a German-bought LG G3 d855 updating this morning to Marshmallow. It is now caught in exactly the same boot loop. I get the LG logo, for a few minutes (the brightness changes during this time) followed by the "Android is updating..." app optimization screen which optimizes my 44 apps before going back to the logo in a constant cycle. Then my 44 apps get optimized yet again, and on it goes. I can't enter recovery, none of the button combinations has any effect. Phone has no mods, and was working fine before this.
Does anyone have any ideas?
Hi,
Similar issue here, my phone updated today (also no root, no mods) and for a couple of hours everything worked fine (just some missing apps after the process, but ok), then I went to flight mode and back and then it started with the reboot loops.
The reboots on my phone happen after some seconds in the home screen, so I have time to try to set it in flight mode again, and in some cases, after this it stops rebooting, but in flight mode, with no connections at all.
I'm trying to remove things to avoid doing a factory reset by now, removing cache didn't help...
Is your phone rebooting also after loading the home screen? or it just loops in the LG screen or in the apps update screen?
Hello,
I had the same problem. Just hardware reset the device and the device will continue from optimizing the apps
Instructions on how to hard reset see the video find on youtube "How to Enter into Recovery Mode on LG G3!"
pbasiros said:
Hello,
I had the same problem. Just hardware reset the device and the device will continue from optimizing the apps
Instructions on how to hard reset see the video find on youtube "How to Enter into Recovery Mode on LG G3!"
Click to expand...
Click to collapse
Hello,
I got exactly the same problem (LG logo, brithness + and -, and then optimizing apps, then reboot)
I have a G3 european stock version, recently update to marshmallow (3 weeks ago). The pb occur when trying to connect to a open wifi network : suddenly reboot, then stucked in bootloop.
Is there any possbility of doing something using the "download mode" ? I really would like to recover photos in internal memory...
thanks
PCSE said:
I just got the official update to Marshmallow and I decided to just do it since it is official. It downloaded and then installed. Then it rebooted and showed that "apps are being optimized" screen and after that a bootloop of the lg logo. Rebooting doesnt work only if I take the battery out but afterwards there's still a bootloop. I also didn't do root or anything else to my device. I can not enter download mode or recovery either, but honestly idk if it has worked before.
Can anyone with probably similar experiences help me? Thanks in Advance from Germany
Click to expand...
Click to collapse
Hi
I managed to recover my phone, BUT I didn't manage to recover my personnal data... I had to reset everything...
My method : with this tool https://www.google.fr/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwi9oJnC66bMAhWHDsAKHY_cBVQQFggdMAA&url=http%3A%2F%2Fforum.xda-developers.com%2Fshowthread.php%3Ft%3D2683691&usg=AFQjCNGG5q9UKA6oKXlahEEOksUo8faGrw&sig2=cTz4bAtdqp4BEut2S4B2GA enter your imei, and download KDZ file, latest directly from LG server.
Then follow this method (in french sorry)
http://www.phonandroid.com/forum/installation-propre-flasher-facilement-un-firmware-officiel-fichier-kdz-lg-g3-t97193.html#p1452621
You can try "normal flash" at the first time, but if it doesn't work (for me it doesn't work) you will have to choose "CSE Flash" and it should work. But you will loose your personnal data. So be strong.
nikoscotch said:
Hi
I managed to recover my phone, BUT I didn't manage to recover my personnal data... I had to reset everything...
My method : with this tool https://www.google.fr/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwi9oJnC66bMAhWHDsAKHY_cBVQQFggdMAA&url=http%3A%2F%2Fforum.xda-developers.com%2Fshowthread.php%3Ft%3D2683691&usg=AFQjCNGG5q9UKA6oKXlahEEOksUo8faGrw&sig2=cTz4bAtdqp4BEut2S4B2GA enter your imei, and download KDZ file, latest directly from LG server.
Then follow this method (in french sorry)
http://www.phonandroid.com/forum/installation-propre-flasher-facilement-un-firmware-officiel-fichier-kdz-lg-g3-t97193.html#p1452621
You can try "normal flash" at the first time, but if it doesn't work (for me it doesn't work) you will have to choose "CSE Flash" and it should work. But you will loose your personnal data. So be strong.
Click to expand...
Click to collapse
Bro Thank You so much ive been searching for solution the last 2 days and you finally saved my life Thank you Man !
i have the same problem....after the stock firmware has been restored,what method is used to get the proper working marshmallow upgrade?
I went from 5.0 to 6.0 using the LG PC Suite.
0 problems, 0 reboots, quick and fast. Did you update through OTA?
yes i did but still boot lop............is it the battery?
so ?
Same problem here, did you find a solution ?
New G3 from LG but back in bootloop after 24h of use.
Thank you.
I got the exact same issue, neither hard reset or flashing firmware works. Is there any other solution or should i start looking for a new phone?
Edit: Somehow it works just fine now lol. Tried flashing it like 3 times and hard reset twice and now after an hour of constant optimizing apps bootlopping i pulled out the battery for like the 100th time and now it works, what the hell. Looks like my G3 will die soon tho haha

Can H811 Bootloader Be Re-Locked?

I'm stuck and confused:
Had a Nexus 4 and 5 for years. Decided to upgrade this past November to the LG G4 (T-Mobile H811)
Got it to root without touching the boot loader.
In came MM and then I had issues of repeating the process.
I came across a solution, to unlock my bootloader. So I did it and managed to get my G4 rooted while running stock LG MM (H81120i).
Everything was running well for several months, but then I started to see erratic behavior. It would heat-up in my pocket for no reason. It would not save pictures. Connections via WiFi and LTE were breaking up. All in all, I wasn't happy and I missed the stock Google interface.
So I've decided to install CM13. Had many issues of getting it to work for several days, which included persistent closings of Google Play services (and many others) and not being able to make/receive calls (it would automatically reboot) After several different attempts, I managed to get it all working. Cleared/Wiped everything off my internal drive, installed the "LG-H81120i-Flashable.COMPLETE" and "cm-13.0-201605xx-NIGHTLY-h811" and "open_gapps-arm64-6.0-nano-201605xx", all back to back. And then installed manual everything as needed Gmail, Maps, etc.
Everything worked great for about 2-days, until then next morning my screen locked up. Then the phone rebooted. After the reboot, it lasted for about 10-15 seconds in CM13 and rebooted again manually. Continued to reboot over and over, till it then stopped booting with CM13. I thought that maybe I needed to install the latest CM13 zip file, but found I couldn't get into recovery. The first reboot screen, showing "Bootloader State: Bootloader unlocked? and the LG logo would be in a loop. During that time, I could feel the phone getting hotter and hotter.
Sometimes, the phone would boot up into CM fully and last for 5 to 10 minutes. Then reboot again and stay in the first reboot screen.
I managed to get into TWRP recovery and thought that putting back the stock MRA58K image would help. During the install in recovery, the phone rebooted! I never thought it could do that. Eventually I got the stock LG back-up up and running, but it didn’t help, and same rebooting occurred.
I'm stuck and out of options. I would like to get the phone BACK TO STOCK and then perform an RMA. I’m afraid that with the BOOTLOADER UNLOCKED that my RMA will be denied and I’m stuck with what I have.
So can the H811's bootloader be re-locked?
PiCASSiMO said:
I'm stuck and confused:
Had a Nexus 4 and 5 for years. Decided to upgrade this past November to the LG G4 (T-Mobile H811)
Got it to root without touching the boot loader.
In came MM and then I had issues of repeating the process.
I came across a solution, to unlock my bootloader. So I did it and managed to get my G4 rooted while running stock LG MM (H81120i).
Everything was running well for several months, but then I started to see erratic behavior. It would heat-up in my pocket for no reason. It would not save pictures. Connections via WiFi and LTE were breaking up. All in all, I wasn't happy and I missed the stock Google interface.
So I've decided to install CM13. Had many issues of getting it to work for several days, which included persistent closings of Google Play services (and many others) and not being able to make/receive calls (it would automatically reboot) After several different attempts, I managed to get it all working. Cleared/Wiped everything off my internal drive, installed the "LG-H81120i-Flashable.COMPLETE" and "cm-13.0-201605xx-NIGHTLY-h811" and "open_gapps-arm64-6.0-nano-201605xx", all back to back. And then installed manual everything as needed Gmail, Maps, etc.
Everything worked great for about 2-days, until then next morning my screen locked up. Then the phone rebooted. After the reboot, it lasted for about 10-15 seconds in CM13 and rebooted again manually. Continued to reboot over and over, till it then stopped booting with CM13. I thought that maybe I needed to install the latest CM13 zip file, but found I couldn't get into recovery. The first reboot screen, showing "Bootloader State: Bootloader unlocked? and the LG logo would be in a loop. During that time, I could feel the phone getting hotter and hotter.
Sometimes, the phone would boot up into CM fully and last for 5 to 10 minutes. Then reboot again and stay in the first reboot screen.
I managed to get into TWRP recovery and thought that putting back the stock MRA58K image would help. During the install in recovery, the phone rebooted! I never thought it could do that. Eventually I got the stock LG back-up up and running, but it didn’t help, and same rebooting occurred.
I'm stuck and out of options. I would like to get the phone BACK TO STOCK and then perform an RMA. I’m afraid that with the BOOTLOADER UNLOCKED that my RMA will be denied and I’m stuck with what I have.
So can the H811's bootloader be re-locked?
Click to expand...
Click to collapse
Since you live in the US your only option is to apply over voltage to the battery terminal and burn the mobo so that it wont even boot up. The exact method is somewhere around here in xda so you should look it up since you have no other choice
Edit: To answer your question: No
sirsomething said:
Since you live in the US your only option is to apply over voltage to the battery terminal and burn the mobo so that it wont even boot up. The exact method is somewhere around here in xda so you should look it up since you have no other choice
Edit: To answer your question: No
Click to expand...
Click to collapse
If I can't re-lock the bootloader, has anyone had the success of returning their phones under warranty? Through T-Mobile?

Stuck in Boot loop after weeks of normal usage

Hi.
I have a problem with my D855. My phone is rooted and runs the fulmics ROM. Everything was working fine, , on Fulmics 5.3, except than one day, I was using my phone normally and then it crashed. I saw the phone rebooting, but for some reason it got stuck. The phone tried to boot unsuccessfully until the "firmware update" went through, after what it reboots again (unsuccessfully) and so on.
At that time, I was able to access twrp, do some backup, and flash properly with a downgraded version of fulmics (from 5.3 to 4.1).
It was able to boot again and use my phone like before. Yet, after one month of usage, the same problem happened on version 4.1. The phone crashed and now cannot boot.
Any idea of where it is coming from? Should I go back to stock? Should I contact customer service?
What did you do before the phone crashes ?
I think you probably should flash the stock ROM and wait for an other crash... or not.
Jb-kun said:
What did you do before the phone crashes ?
I think you probably should flash the stock ROM and wait for an other crash... or not.
Click to expand...
Click to collapse
I haven't done anything special. I think that the first time I was playing on candy crush. The second time I was just looking at pictures in my gallery.
I was using the ROM without any tweaks or extra modules such as Xposed. Just regular use.
Update on my situation: I switched back to stock ROM and it seems to work OK for now (it has been 4 days). So I will wait and see if new problems happen. By the way, it was extremely difficult for me to get back to Stock directly from fulmics ROM. I tried several methods that I have found on xda based on LGUP or LG Flash tool without success. For some reason I was not able to connect the phone to my PC in download mode.
The only way that I found was to use a nandroid backup that I did just after rooting the phone and that was based on stock ROM.
shewshain said:
I haven't done anything special. I think that the first time I was playing on candy crush. The second time I was just looking at pictures in my gallery.
I was using the ROM without any tweaks or extra modules such as Xposed. Just regular use.
Update on my situation: I switched back to stock ROM and it seems to work OK for now (it has been 4 days). So I will wait and see if new problems happen. By the way, it was extremely difficult for me to get back to Stock directly from fulmics ROM. I tried several methods that I have found on xda based on LGUP or LG Flash tool without success. For some reason I was not able to connect the phone to my PC in download mode.
The only way that I found was to use a nandroid backup that I did just after rooting the phone and that was based on stock ROM.
Click to expand...
Click to collapse
You can also use the Stock rom flashable from twrp. So you can wipe the system partition and get a "better situation" than a nandroid backup that should be with an old version.
Or use this that has also root and other improvements.
shewshain said:
Hi.
I have a problem with my D855. My phone is rooted and runs the fulmics ROM. Everything was working fine, , on Fulmics 5.3, except than one day, I was using my phone normally and then it crashed. I saw the phone rebooting, but for some reason it got stuck. The phone tried to boot unsuccessfully until the "firmware update" went through, after what it reboots again (unsuccessfully) and so on.
At that time, I was able to access twrp, do some backup, and flash properly with a downgraded version of fulmics (from 5.3 to 4.1).
It was able to boot again and use my phone like before. Yet, after one month of usage, the same problem happened on version 4.1. The phone crashed and now cannot boot.
Any idea of where it is coming from? Should I go back to stock? Should I contact customer service?
Click to expand...
Click to collapse
Same problem here. Normal usage suddenly started to reboot and now it's stuck in boot loop
Coming from Fulmics too - stopped working one fine day.
Now, continues to boot-loop at the initial LG screen. Trying to get into the recovery shows me the the 'Factory Reset' screen, but beyond that leads to boot-loops again. Even the Download mode loops!
I'm at my wits end without a solution in sight.
Blysterk said:
You can also use the Stock rom flashable from twrp. So you can wipe the system partition and get a "better situation" than a nandroid backup that should be with an old version.
Or use this that has also root and other improvements.
Click to expand...
Click to collapse
Thank you for this advice. I was able to update my stock ROM after the Nandroid backup through LGUP, but your method would have been faster.
But anyway, I am waiting to see if I am stuck with bootloops again, using non-root stock version, so I can send it to customer service if this happen again.
AhmadAlmousa said:
Same problem here. Normal usage suddenly started to reboot and now it's stuck in boot loop
Click to expand...
Click to collapse
abourdeau said:
I have the exact same problem, I even bought a second battery with no success.
Click to expand...
Click to collapse
Are you using Fulmics ROM as well? Can you have access to TWRP? I was able to connect to a PC in the recovery mode and to transfer files before flashing, in case you need some basic backup...
prakhargr8 said:
Coming from Fulmics too - stopped working one fine day.
Now, continues to boot-loop at the initial LG screen. Trying to get into the recovery shows me the the 'Factory Reset' screen, but beyond that leads to boot-loops again. Even the Download mode loops!
I'm at my wits end without a solution in sight.
Click to expand...
Click to collapse
Silly question, but are you sure that you selected "Yes" when the screen asks you about factory reset? you have to press "volume down" and the "power button", since the default answer is no.
shewshain said:
Silly question, but are you sure that you selected "Yes" when the screen asks you about factory reset? you have to press "volume down" and the "power button", since the default answer is no.
Click to expand...
Click to collapse
Yes, of course I was able to access TWRP successfully earlier.
Curiously enough, the phone boot-loops in regular startup, Download mode and trying to get to recovery. However, it doesn't restart itself and fall into a loop, while on the Factory Reset menu. Am I correct in assuming that the battery could not be the root cause of the overall problem? Because if it was, it would likely loop even on this Factory Reset menu as well as far as I understand.
Unfortunately, the phone restarts as soon as it lands in the Download mode so I cannot even restore to stock.
EDIT: Okay, weirdly enough it just booted and reached the homescreen before restarting again. What I did was let it charge to a 100% and tried booting while plugged in. Could it be the battery after all? Though this exact set of steps hasn't been helpful before.

Lg G3 Stuck in Recover Loop After Android Update Error

Okay, So let me start from the beginning so I'm certain I'm being descriptive enough.
The other night my G3's wifi stopped working. When I went to turn it on in settings it would turn itself back off. Which I thought was strange. So, I assumed it was a software issue so I backed up any important items and factory reset my phone last night. That went over fine. Wifi worked again, all was good. Until, it said it needed an Android Software Update. I hit "update" and allowed it to do its thing. About halfway through the update the phone said "error." With an icon of the Android bot with a hazard triangle sticking out from it. I let it be for a bit and nothing happened. So in my impatience I took the battery out and put it back in and tried to restart the phone. This is where the issue occurs. The phone keeps booting to recovery mode. I'm not savvy at all with Android so I don't know if these mean anything but it says "Android System Recovery <3e> LRX21Y" The phone has had zero modifications done to it. I would really appreciate any help or any tutorials that could save the phone until my g6 preorder comes in.
Thanks!
Kyle
Your phone failed the update for some weird reasons and is now stuck. I'm afraid you'll need to restore stock Android using LG Flash tools and KDZ files to your device. It will get your phone working, but you'll lose your data in the process.
You can try mounting the phone from recovery or download mode and see if you can access your data and backup the data. You can also try the recovery option without downloading wnloaing a KDZ first.
You can fins tutorials around the forum, in the general section usually.

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