HTC Died - Hard Reset Won't Work - One (M8) Q&A, Help & Troubleshooting

Hello everyone.
My HTC One M8 showed a message that says UI.System is not responding then shut down. When I try to open it it is stuck on the welcome HTC white screen.
- I tried to hard reset it from the hard reset it but when I do so it shows black screen with green progress arrow and then it goes again to the Welcome Screen.
- I tired recovery menu but it shows the red triangle on the phone then again to Welcome Screen.
- When I connect the phone to the PC the HTC Sync Manager doesn't recognize it in this state.
- The only case when HTC Sync Manager recognizes it is when I go to the hard rest menu and choose Fastboot.
- I downloaded HTC RUU for international phones from the official USA website (I bought the phone unlocked from Egypt) and it started working for few seconds then it prompt error 130.
As you would get, I'm not a very technical guy but I'm welling to do anything to get my device working. I currently use iPhone 5 as a backup phone, and what a horrible device.
Please help me out as I'm now in Germany and so far I could not find a store to help me get my phone back. Send me step by step links or videos and I will follow the procedures.
Thanks a lot for your help.

LostMan1991 said:
Hello everyone.
My HTC One M8 showed a message that says UI.System is not responding then shut down. When I try to open it it is stuck on the welcome HTC white screen.
- I tried to hard reset it from the hard reset it but when I do so it shows black screen with green progress arrow and then it goes again to the Welcome Screen.
- I tired recovery menu but it shows the red triangle on the phone then again to Welcome Screen.
- When I connect the phone to the PC the HTC Sync Manager doesn't recognize it in this state.
- The only case when HTC Sync Manager recognizes it is when I go to the hard rest menu and choose Fastboot.
- I downloaded HTC RUU for international phones from the official USA website (I bought the phone unlocked from Egypt) and it started working for few seconds then it prompt error 130.
As you would get, I'm not a very technical guy but I'm welling to do anything to get my device working. I currently use iPhone 5 as a backup phone, and what a horrible device.
Please help me out as I'm now in Germany and so far I could not find a store to help me get my phone back. Send me step by step links or videos and I will follow the procedures.
Thanks a lot for your help.
Click to expand...
Click to collapse
What? HTC's US website doesn't have the International RUU. Only US RUUs. That's what the error 130 is. Wrong Model ID.
Here is the RUU that you need.
It's a .zip not a .exe, so you'll either have to flash it via fastboot or via your extSD.
To flash via SD, rename the file to 0P6BIMG and place it onto your extSD. Boot into bootloader, and then hboot if the process doesn't start automatically (it should). Then follow the prompts. Vol up to flash, power button to reboot. Super easy.

Hello xunholyx
Thank you very much for helping me out...
I did exactly like you said and it worked beautifully ! No problems at all ....
Many many thanks for the help

LostMan1991 said:
Hello xunholyx
Thank you very much for helping me out...
I did exactly like you said and it worked beautifully ! No problems at all ....
Many many thanks for the help
Click to expand...
Click to collapse
Cool!
I forgot to mention though that you should either rename or delete the RUU.zip from your extSD after the flash, otherwise every time you boot to bootloader it'll try to update again.

Related

[Q] Unable to boot into recovery

Hi there,
First time user with a desire on the telus network. I was referred to this site through a friend who did the froyo upgrade to his phone.
I have been working all day at figuring out how to root my phone and have had little luck getting any tutorial to work.
most recently I have use the linux version and the windows version of unrevoked and both go through the whole process and say done but leave my phone turned off and to the point that I have to pull the battery to get it on again. When I enter recovery mode and selected recovery the phone flashes the white screen with the HTC logo and then right to black. Previously in the day it would allow me to go to the black screen and allow me to flash the update files.
Can anyone help or point me in the right direction.
cheers
kieran
kierster said:
Hi there,
First time user with a desire on the telus network. I was referred to this site through a friend who did the froyo upgrade to his phone.
I have been working all day at figuring out how to root my phone and have had little luck getting any tutorial to work.
most recently I have use the linux version and the windows version of unrevoked and both go through the whole process and say done but leave my phone turned off and to the point that I have to pull the battery to get it on again. When I enter recovery mode and selected recovery the phone flashes the white screen with the HTC logo and then right to black. Previously in the day it would allow me to go to the black screen and allow me to flash the update files.
Can anyone help or point me in the right direction.
cheers
kieran
Click to expand...
Click to collapse
Reflash
Sent from my HTC Desire using XDA App
are you pushing the lock button in recovery mode or the optical trackpad?
Sometimes people are not intelligent enough and cant flash a phone because they dont read the details in tutorials (--->ME<---)

[Q] HTC Desire Not Booting after update

Hi There, I'm new to the forum so please go easy on me....
Going to try and make this quick with all the info people may need.
Basically updated my phone through HTC RUU through shipped roms (Bravo_HTC_Europe_1.15.405.3_Radio_32.30.00.28U_4.05.00.11_release_121865.exe)
The process got to about 65% and then failed with a error 110 FILE OPEN ERROR. The process then quits out and the phone reboots with a silver HTC Logo (black background) and for exclamation points in each corner of the screen.
The phone no longer boots and I can't seem to get into any recovery mode. I was wondering if anyone out there could help?
I have tried downloading it a number of times but it doesn't seem to work...
sammyrichb said:
Hi There, I'm new to the forum so please go easy on me....
Going to try and make this quick with all the info people may need.
Basically updated my phone through HTC RUU through shipped roms (Bravo_HTC_Europe_1.15.405.3_Radio_32.30.00.28U_4.05.00.11_release_121865.exe)
The process got to about 65% and then failed with a error 110 FILE OPEN ERROR. The process then quits out and the phone reboots with a silver HTC Logo (black background) and for exclamation points in each corner of the screen.
The phone no longer boots and I can't seem to get into any recovery mode. I was wondering if anyone out there could help?
I have tried downloading it a number of times but it doesn't seem to work...
Click to expand...
Click to collapse
you could try reading this http://forum.ppcgeeks.com/htc-hero/118035-error-110-ruu.html
see if that can help you
regards
i know its a different phone but its info
Thanks but have seen this, doesn't seem to work with fastboot. Only shows the white logo when fastboot is enabled.
no probs
regards

3 Mobile UK RUU Bricked. Help needed.

Hi guys, Well after trawling through the wealth of information on this site and reading till my eyes bleed I honestly cant seem to fix this.
I was hoping and preying some amazingly talented expert here could maybe point me in the right direction.
Ok so heres whats going on. Got my HTC Desire, Told me there was a system update. So I chose to install ofcourse. Then BAM! for no reason half way through installation the phone dies. Vibrates 7 times and black screen (Searched this too) - nothing.
So pulled battery, waited for a few minutes and put in, power on. Phone gets to HTC (white screen) the freezes. Or even sometimes just switches off and vibrates 7 times again!
So I found An RUU for 3 mobile - RUU_Bravo_H3G_UK_1.22.771.1_Radio_32.36.00.28U_4.06.00.02_2_release_127568_signed
Tried running it with the phone in fastboot usb
All was going well then reached about 80% and gave me an error code 110. Telling me to download a complete RUU for my device.
Now when I power on the screen is just black, however I know it still has some functionality as I can hear the sound for device connection in Windows when I Power on holding down Vol-
now I thought I would be clever and seeing as whilst my phone was working it downloaded the "correct" update. So checked the sd card and found it in the Downloads folder. Renamed it to PB99IMG and tried booting the phone holding down the back key. But still nothing.
By the way the phone isnt rooted and is very very very new. On 3 mobile UK network.
Can anybody please give me some pointers on how I may be able to go about fixing this? Im sure there has to be some way as it still has "some functionalty" (I think lol)
Also tried the adb method of connecting or re-flashing but device is not found.
Cheers all
Sounds like the RUU is corrupt - what is the file size?
Also, is that the one your Desire came with? If not, that won't work anyway
Also, an OTA shouldn't be named PB99IMG as that's only for RUU files - you rename an OTA update.zip and flash it in recovery. Looks like you've not read enough
Hi, thanks for the quick reply.
The RUU I tried installing that failed was from:
http://forum.xda-developers.com/showthread.php?t=695667
RUU_Bravo_H3G_UK_1.22.771.1_Radio_32.36.00.28U_4.06.00.02_2_release_127568_signed.exe
Filesize is 153mb. It matched the version number that my htc shipped with and even says when running the RUU that both versions are the same. But as it failed I tried the Update from my network provider that I found on the SD card by renaming to PB99IMG.zip and holding Back and Power down.
Looks like Im buggered I suppose. Im still trying to get my phones CID as Im guessing then I can install any RUU for my phone?
I just cant access anything to get the CID
The PB99IMG can ONLY be used when extracting it from an RUU
The one you got OTA (Over The Air) isn't a full ROM - it's just a 30MB-odd update
Download the RUU from here:
http://www.4shared.com/get/t2SsuYNF...sionid=2D4E782FB44E2CF020622A15F76C1A5A.dc278
(Shipped-ROMs.com can lead to corrupt downloads)
And then follow the guide I attached to this post - it's how to extract the PB99IMG from an RUU:
http://forum.xda-developers.com/showpost.php?p=10509780&postcount=102
Thank you so much! Will try now and let you know how it goes.
Thanks again
Still no good. Its tricky as I cant see the screen to select the options. But Ive followed the guide allowing it enough time to load before choosing yes etc and still no joy. Im not even sure the PBIMG99.zip is loading.
I've even tried running the RUU again from the PC after Holding vol - and Power down and waiting for the sound in windows that its connected. But gives me error code 110 again saying it cannot read files.
Loos like Im going to have to send it back to my supplier. Although Im sure they will blame me for everything and refuse me a new handset! lol
Once you have the correct PB99IMG file, you copy it onto the root of the SD card (not in any folders) and then turn the phone on holding volume down. You don't have to do anything else as it'll find the file and ask if you want to use it
To try the RUU turn the phone on holding the BACK button to get into FASTBOOT, connect to the PC and when it says FASTBOOT USB on the screen of the phone run the RUU
Out of interest, when you boot into HBOOT when info do you see at the top of screen?
Thats the problem. My screen is blank. I used to be able to get into Hboot and fastboot and see the screen. Now I dont see anything. But Im sure its still going into hboot etc as I hear the connection sound windows makes when holding vol and power.
Hope that makes sense?
Edit. I do know that before all went wrong I had hboot 93 or something like that.
Right, sounds like you've flashed a ROM for an AMOLED Desire onto an SLCD one...
Oh! poooooooh. Well thanks for trying. I never even got to use the stupid thing! lol
There is a thread on here to try and use to sort it out - look through the Q&A section
have u fixed it please ?? I got the same problems now......
thx
SK
vyeshaun said:
Hi guys, Well after trawling through the wealth of information on this site and reading till my eyes bleed I honestly cant seem to fix this.
I was hoping and preying some amazingly talented expert here could maybe point me in the right direction.
Ok so heres whats going on. Got my HTC Desire, Told me there was a system update. So I chose to install ofcourse. Then BAM! for no reason half way through installation the phone dies. Vibrates 7 times and black screen (Searched this too) - nothing.
So pulled battery, waited for a few minutes and put in, power on. Phone gets to HTC (white screen) the freezes. Or even sometimes just switches off and vibrates 7 times again!
So I found An RUU for 3 mobile - RUU_Bravo_H3G_UK_1.22.771.1_Radio_32.36.00.28U_4.06.00.02_2_release_127568_signed
Tried running it with the phone in fastboot usb
All was going well then reached about 80% and gave me an error code 110. Telling me to download a complete RUU for my device.
Now when I power on the screen is just black, however I know it still has some functionality as I can hear the sound for device connection in Windows when I Power on holding down Vol-
now I thought I would be clever and seeing as whilst my phone was working it downloaded the "correct" update. So checked the sd card and found it in the Downloads folder. Renamed it to PB99IMG and tried booting the phone holding down the back key. But still nothing.
By the way the phone isnt rooted and is very very very new. On 3 mobile UK network.
Can anybody please give me some pointers on how I may be able to go about fixing this? Im sure there has to be some way as it still has "some functionalty" (I think lol)
Also tried the adb method of connecting or re-flashing but device is not found.
Cheers all
Click to expand...
Click to collapse
The thread Eddy referred to, was probably this..You should be able to do it even if blindfolded

HTC DESIRE unroot with RUU 2.3.3 failed

Hi guys.
I know there are several posts already opened about this, but I`ve tried all I read there and nothing worked.
I wanted to send my rooted Desire back for repairs(camera LED broken thanks to a Torch app), and wanted to unroot it before I do.
I`ve read on some posts that u can unroot the phone by running the official Gingerbread 2.3.3 RUU found on htcdev.com (the official RUU), so I downloaded the RUU, installed hTC Sync, installed the Desire`s USB drivers(the same one`s that are required when rooting with Revolutionary).
The RUU started installing, the phone rebooted into the HTC splash screen and the "update" of the RUU started going, both PC and phone showed the cursor of the installing process, and at about 90% the PC gave me an error (update error).
I`ve tried again and again to run the RUU but everytime, it failed. And now, my Desire just won`t boot. I`ve taken the battery out, put it back, turned it on, and the only thing that appers on the screen is the white HTC logo on a black background, with 4 icons in each corner of the screen(looks just like the icon that appears when u plug in the usb cable with USB debugging mode ON).
Volume-down+Power and BACK+Power don`t work anymore, even though I press them, the phone just simply ignores the keys and takes me back to the before mentioned hTC splash screen.
I know this is probably something I did wrong, but if there`s any one kind enough to help me out with this, I`d deeply appreciate it.
Thank you!
i_cs_u said:
Hi guys.
I know there are several posts already opened about this, but I`ve tried all I read there and nothing worked.
I wanted to send my rooted Desire back for repairs(camera LED broken thanks to a Torch app), and wanted to unroot it before I do.
I`ve read on some posts that u can unroot the phone by running the official Gingerbread 2.3.3 RUU found on htcdev.com (the official RUU), so I downloaded the RUU, installed hTC Sync, installed the Desire`s USB drivers(the same one`s that are required when rooting with Revolutionary).
The RUU started installing, the phone rebooted into the HTC splash screen and the "update" of the RUU started going, both PC and phone showed the cursor of the installing process, and at about 90% the PC gave me an error (update error).
I`ve tried again and again to run the RUU but everytime, it failed. And now, my Desire just won`t boot. I`ve taken the battery out, put it back, turned it on, and the only thing that appers on the screen is the white HTC logo on a black background, with 4 icons in each corner of the screen(looks just like the icon that appears when u plug in the usb cable with USB debugging mode ON).
Volume-down+Power and BACK+Power don`t work anymore, even though I press them, the phone just simply ignores the keys and takes me back to the before mentioned hTC splash screen.
I know this is probably something I did wrong, but if there`s any one kind enough to help me out with this, I`d deeply appreciate it.
Thank you!
Click to expand...
Click to collapse
plug the phone in then turn it on, tell us what it says
bortak said:
plug the phone in then turn it on, tell us what it says
Click to expand...
Click to collapse
It doesn`t say anything.
This is what I do:
1. Take the battery out.
2. Put the battery back in place
3. Try turning phone on using: Volume-down+Power -> the phone doesn`t show anything, it simply takes me to the HTC logo(white HTC logo on black background. It does the same thing if I turn it on using BACK+Power)
If I try running the RUU again, the installer gives me the next message: Error[152]: image update error.
From what I`ve read, this is a radio error which can only be fixed by hTC. Could that be true?
Also, after the RUU gives me the above error, if I unplug the USB cable, the phone shows following:
*************
RUU
Radio_V2 - OK
Splash1 - OK
Recovery - OK
Splash2 - OK
Radio_cust - OK
Bootloader - Bypassed
Userdata - OK
System - Fail-PU
Boot - OK
Partition update fail!
Update fail!
*************
I have the Alpharev CM7 r2 bootloader.
even if it is its covered by htc warranty so don't worry about it
I don`t think it coveres it, as the Alpharev CM7 R2 bootloader still shows.
i_cs_u said:
I don`t think it coveres it, as the Alpharev CM7 R2 bootloader still shows.
Click to expand...
Click to collapse
oh you're still S-OFF?
You're automatically in fastboot when you turn on since your phone is like that so just turn it on, plug it in first flash this and then flash this, Then run the RUU again.
Yes, I`m still S-OFF.
How do I flash them if I can`t access recovery using Volume-down+Power or BACK+Power?
I`ve downloaded the first one, renamed it into PB99IMG.zip, put it on root of SD CARD, turned phone ON and it takes me to the same htc logo screen as before.
LE
Tried with Android Flasher, but it gets stuck when trying to flash the bravo_alphaspl.img that u`ve given me.
So basically, I can`t enter Clockworkmod, I can`t enter the bootloader menu by turning on phone usine Volume-down+Power / Back+Power, and the phone is stuck in the HTC logo, while still S-OFF-ed, also the 2.3.3 official RUU gives me the error at the end of the installing process.
Does anyone have any idea what I could do?
Bortak, one million thanks for the help, patience and the time you`ve wasted.
I managed to pull it off in the end.
My desire lives again
And hey, if ever in Romania, let met know, got a couple of beer cases with your name on them
Thanks again, dude!
Peace.
i_cs_u said:
Bortak, one million thanks for the help, patience and the time you`ve wasted.
I managed to pull it off in the end.
My desire lives again
And hey, if ever in Romania, let met know, got a couple of beer cases with your name on them
Thanks again, dude!
Peace.
Click to expand...
Click to collapse
Haha it's cool dude but if I ever visit I may holla at you for some of those beers though
I have the exact same problem as i_cs_u.
I tried to use an RUU to install 2.3, I have alpharev cm7r2 installed and I get stack on the same step as i_cs_u. I successfully flashed bravo_alphaspl.img with "fastboot boot bravo_alphaspl.img", but which partition do I flash bravo_downgrade.img to?
Flash bravo_downgrade.img and then the RUU.
Holabalola said:
I have the exact same problem as i_cs_u.
I tried to use an RUU to install 2.3, I have alpharev cm7r2 installed and I get stack on the same step as i_cs_u. I successfully flashed bravo_alphaspl.img with "fastboot boot bravo_alphaspl.img", but which partition do I flash bravo_downgrade.img to?
Click to expand...
Click to collapse
bootloader/hboot/spl
Nevermind, I got it to work
So write how to help others and if we helped you, use the thanks-button.
bortak said:
oh you're still S-OFF?
You're automatically in fastboot when you turn on since your phone is like that so just turn it on, plug it in first flash this and then flash this, Then run the RUU again.
Click to expand...
Click to collapse
Thanks for this. Returning desire tomorrow (switching networks) and forgot to resize and downgrade hboot before running ruu. Good job I ran into this thread for a reminder!
hey, i have a same problem as i_cs_u and dont know how to solve it, can someone give me explained proces?
Did you read the whole thread????
yes but he says that he cant do anything and then in next post he says its solved. i dont know how he solved this?
HTC_Desire_luka__ said:
yes but he says that he cant do anything and then in next post he says its solved. i dont know how he solved this?
Click to expand...
Click to collapse
He probably figured out that he has to use the fastboot flash boot *name of img* command or Android Flasher on that screen with the 4 ! At the corner instead of renaming to PB99IMG and attempting to flash it on the phone.
Sent from my HTC Original Desire with Android 4.0.1 ICS using Tapatalk
but i dont know how to do it from fastboot. i need an explaination of the process.

[Q] Help please, need my phone back

Hello all, I bought a rooted HTC one x a couple months ago but i wasnt able to install the software updates (kept sending me to twrp and it would fail ). while try to unroot, accidentally deleted the operating system(thru twrp advanded wipe) and right now i am not able to access the phone, its just stuck on the HTC symbol
twrp is still on the phone and i still can access it and im just wondering if there is any way to save this situation?
much appreciated !!
ngammoh said:
Hello all, I bought a rooted HTC one x a couple months ago but i wasnt able to install the software updates (kept sending me to twrp and it would fail ). while try to unroot, accidentally deleted the operating system(thru twrp advanded wipe) and right now i am not able to access the phone, its just stuck on the HTC symbol
twrp is still on the phone and i still can access it and im just wondering if there is any way to save this situation?
much appreciated !!
Click to expand...
Click to collapse
For one if you want to update the stock OS you need the Stock recovery so . I could go through all the introductions or I can teach a man to fish.
http://forum.xda-developers.com/showthread.php?t=1832891
go to the page above go to guides and read these "Disaster Recovery, Reverting to Stock"
find out your CID number by putting your phone in fastboot while connected to your computer and use WinDroid HTC One X Toolkit v3.0
I think the guide section should help you fix the problem easily
m.jordan89 said:
For one if you want to update the stock OS you need the Stock recovery so . I could go through all the introductions or I can teach a man to fish.
http://forum.xda-developers.com/showthread.php?t=1832891
go to the page above go to guides and read these "Disaster Recovery, Reverting to Stock"
find out your CID number by putting your phone in fastboot while connected to your computer and use WinDroid HTC One X Toolkit v3.0
I think the guide section should help you fix the problem easily
Click to expand...
Click to collapse
I'd like to return the phone back to its factory settings if its possible. my laptop isnt currently recognizing the phone, and the phone is in continuous loop at the htc logo unless i hold the volume down and power button, but from there i cannot do anything as it says "No OS installed"
I have absolutely no idea how to fix this, and would appreciate any help.
Hope this helps
ngammoh said:
I'd like to return the phone back to its factory settings if its possible. my laptop isnt currently recognizing the phone, and the phone is in continuous loop at the htc logo unless i hold the volume down and power button, but from there i cannot do anything as it says "No OS installed"
I have absolutely no idea how to fix this, and would appreciate any help.
Click to expand...
Click to collapse
Sorry for the late reply, hope this helps
Let me know how it goes

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