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Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
bigdeezer20 said:
Hello everyone,
Basically went to unlock my phone today and touch screen is not responding, however the hardware buttons work fine. Now i've done some research and found other posts of people with the same problem, however their touchscreen problems seem to be fixed(temporarily, at least) with a battery pull.. mine however is still unresponsive after half a day and multiple battery pulls.
Id rather not have to send in for certified to replace an otherwise perfectly working phone.
Any ideas/suggestions would be greatly appreciated!
Click to expand...
Click to collapse
are u undervolting?
Nope, sorry forgot to say. Completely stock never unlocked or rooted.
Also i tried getting into recovery to try and do a factory reset but when i select recovery i just get the android on his back with the red triangle..
so instead i just went through the steps and unlocked the bootloader and booted up (in order to give me the factory reset without having to touch the screen)
It unlocked and booted up fine but still no response..
No new recent app installed and never had this happen before.
Mine did this after a few days of owning it, and luckily the store took it back and swapped it out with a perfectly working unit. Is yours within a few weeks of purchase?
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
dailong said:
Figured this out randomly. Remove battery cover. With phone turned on, press on the area to the to the left of the camera lens until the screen is responsive. My screen becomes unresponsive when the phone is dropped and this fixes it.
Click to expand...
Click to collapse
hrmm this does not seem to fix either. I also have never dropped my phone, although this seems to be worrisome if the issue is hardware related.
@ tmellen i purchased the phone from amazon and am a few days past my return date :-/
Guess ill just give them a call and hope for the best. Thanks for the ideas everyone.
(update) called amazon and they are sending me a brand new phone.
Knowing this i thought i'd try dailong's method again only this time i was quite a bit more "rough" with pressing down on that area, and it actually worked!
Ill still be taking the new phone once it gets here but for anyone who is having this problem there's a sweet spot on the left edge of the phone towards the top (looking at it with the back cover off) there should be a circle shape. press on that area really hard and it should fix.. weird
Experienced the same on my GSM version a few minutes ago. I had to call my mobile to get it to respond. After that it worked again as normal. I'll see if I get this issue again in the next few days. Hope it's just random
Had the same happen earlier to mine and I was on AOKP. I've had this happen to other phone before, shouldn't be a a cause for alarm unless it happens very frequently. Btw, next time it happens to me I'll give that left side of the camera trick a try.
mine got fixed by removing battery.
So something quite unfortunate happened to me last night. I factory reset my watch since I installed a new rom on my Moto G, and ever since I did that, the screen is black. Nothing else. The power button isn't doing anything regardless of how long I hold it in or whatnot, and it's just not doing anything, it's a brick. It's not rooted or boot loader unlocked or anything either. When it place it on the charging dock though, the light at the bottom of the dock lights up so I know it's charging at least, but I just really don't know what happened to it. Do you guys think it's toast?
--Edit--
So I spoke to Motorola's live assistance, and if this issue arises for anyone else, hold the power button down for about 2-3 minutes and it should boot into the bootloader, from there you can either attempt a fastboot reboot command or a normal powerup.
I tried your solution. But nothing happened. I think i have the same problem. Mine won't show anything, but when i tried charging, the light on the dock light up. Do you have any other solution? Thanks
fireball0093 said:
So something quite unfortunate happened to me last night. I factory reset my watch since I installed a new rom on my Moto G, and ever since I did that, the screen is black. Nothing else. The power button isn't doing anything regardless of how long I hold it in or whatnot, and it's just not doing anything, it's a brick. It's not rooted or boot loader unlocked or anything either. When it place it on the charging dock though, the light at the bottom of the dock lights up so I know it's charging at least, but I just really don't know what happened to it. Do you guys think it's toast?
--Edit--
So I spoke to Motorola's live assistance, and if this issue arises for anyone else, hold the power button down for about 2-3 minutes and it should boot into the bootloader, from there you can either attempt a fastboot reboot command or a normal powerup.
Click to expand...
Click to collapse
Raging_Ken said:
I tried your solution. But nothing happened. I think i have the same problem. Mine won't show anything, but when i tried charging, the light on the dock light up. Do you have any other solution? Thanks
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Click to collapse
I'm experiencing the issue. And my situation is same as @Raging_Ken. Is there any alternative way to manual/force restart? Since we only have 1 physical button. :crying:
presario3839 said:
I'm experiencing the issue. And my situation is same as @Raging_Ken. Is there any alternative way to manual/force restart? Since we only have 1 physical button. :crying:
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Click to collapse
Anybody got solutions? At this point, i have no problem for paying for replacement, the problem is i got mine from USA, and i'm from Indonesia. Huff
Raging_Ken said:
Anybody got solutions? At this point, i have no problem for paying for replacement, the problem is i got mine from USA, and i'm from Indonesia. Huff
Click to expand...
Click to collapse
Hi @Raging_Ken ! We're at the same boat. Do you any friend that have same situation as ours?
@presario3839
You also got yours from the states? I only know one other people who use the moto 360 and he also got it from the US. I'll check with him tomorrow. Can you check how much will it cost to ask for a replacement in Malaysia? Going there on middle of May, if it's cheaper, i'd rather pay the replacement there. Hehehe
presario3839 said:
I'm experiencing the issue. And my situation is same as @Raging_Ken. Is there any alternative way to manual/force restart? Since we only have 1 physical button. :crying:
Click to expand...
Click to collapse
I know it took a few tries for it to do that but at the same rate if you've tried it a few times then that's quite odd, It's also quite a pain how there's just one button to do it with. Hopefully you get it fixed, I really don't have too much else advice sadly D:
fireball0093 said:
I know it took a few tries for it to do that but at the same rate if you've tried it a few times then that's quite odd, It's also quite a pain how there's just one button to do it with. Hopefully you get it fixed, I really don't have too much else advice sadly D:
Click to expand...
Click to collapse
I just found out that motorola doesn't have any service center in South East Asia, hence we'rwe're screw. Unless somebody in this forum has an answer that can help us, the best that we can do is put it as an ornament in the bed. Huff. @presario3839
fireball0093 said:
I know it took a few tries for it to do that but at the same rate if you've tried it a few times then that's quite odd, It's also quite a pain how there's just one button to do it with. Hopefully you get it fixed, I really don't have too much else advice sadly D:
Click to expand...
Click to collapse
Raging_Ken said:
I just found out that motorola doesn't have any service center in South East Asia, hence we'rwe're screw. Unless somebody in this forum has an answer that can help us, the best that we can do is put it as an ornament in the bed. Huff. @presario3839
Click to expand...
Click to collapse
:crying: we're doomed! any acquaintance you have in this forum? Anyone can help us? @fireball0093 maybe?
I think there can be three reasons for the black screen.
1. The watch has hung and needs the 2-3 minute bottom press as posted by the OP.
2. You use Watchface or Watchface Pro like myself. It has occasionally crashed on me. After several taps, I eventually have the menu come up and can get to settings/reset. I then have the default Moto face and can reselect Watchface. Hope this bug is fixed soon.
3. Hardware failure. LCD displays have a single backlight and if it fails so does the display.
I hope it's either #1 or 2 that you are running into.
this happens to me whene android wear crashes on the watch. i was able to notice the force close notification before it went to a black screen and did not respond until the battery died. once the battery was dead i placed it back on the charger and eventually it turned on. this has only happened maybe three times since i bought the watch at launch.
SeaFractor said:
I think there can be three reasons for the black screen.
1. The watch has hung and needs the 2-3 minute bottom press as posted by the OP.
2. You use Watchface or Watchface Pro like myself. It has occasionally crashed on me. After several taps, I eventually have the menu come up and can get to settings/reset. I then have the default Moto face and can reselect Watchface. Hope this bug is fixed soon.
3. Hardware failure. LCD displays have a single backlight and if it fails so does the display.
I hope it's either #1 or 2 that you are running into.
Click to expand...
Click to collapse
I've tried #1 but failed to force restart the watch. #2 seems not applicable to me since I'm using Facer.
[Solved]
Hi,
I faced the same issue suddenly (black screen) since yesterday, i came across your thread today trying to find a solution, and tried every solution posted here (e.g. holding 2~3 min on power bottom) several times, but no success!!
I put the watch at charging dock and the charging LED in the dock is ON.... but the watch is just showing black screen ... until i thought it might be from the USB cable... so i change it with its original USB cable which comes with it in the box (while unaware; i used a cheap USB cable from the market 2 days ago while organising chargers/cables in electricity outlet, without realising that i changed the USB cables), and once i used the original USB cable... it's started to work/charge immediately.
Solved
fireball0093 said:
So something quite unfortunate happened to me last night. I factory reset my watch since I installed a new rom on my Moto G, and ever since I did that, the screen is black. Nothing else. The power button isn't doing anything regardless of how long I hold it in or whatnot, and it's just not doing anything, it's a brick. It's not rooted or boot loader unlocked or anything either. When it place it on the charging dock though, the light at the bottom of the dock lights up so I know it's charging at least, but I just really don't know what happened to it. Do you guys think it's toast?
--Edit--
So I spoke to Motorola's live assistance, and if this issue arises for anyone else, hold the power button down for about 2-3 minutes and it should boot into the bootloader, from there you can either attempt a fastboot reboot command or a normal powerup.
Click to expand...
Click to collapse
I hold the power button for 3 minutes, however nothing happened.
Soon after holding i put it back on the charger and it restarted itself and everything was perfect.
hope this works for you.
Yeah. I'm having the same issue. The only thing that allows me to turn the watch back on is to put it on the charger. Been dealing with this for a few months.
after I changed rom I can not associate my bike away bluethoot.
the Debug:
cached bluetooth device for device not found
E / bluetoothDevice (3177) getBluetoothClass () COD is 526 084
E / bluetooth Event Manager Settings (13790) Got bonding been changed fo Mac-addres wareble, but device not added into cache.
someone has this problem?
I have the same thing! Really frustrating.
If I put it on the charger there is nothing. If I put it in a "funny" way the light on the duck is on and I can even see the battery sign shown but it disappeared after a few seconds.
I used different chargers and cables and outlets in my house and other places - same thing.
I even tried a friend's charger (original moto 360 charger) but nothing.
I did try the "holding" (3 min is a bit much, no?) - nothing happens. I do have a blister on my hand from doing that 5 times
Any other ideas?
I bought this watch because I was curious and now i can't be without it. I will buy another one if there is no resolution.
I have the same issue. I put the watch aside for a few days (still haven't exhausted the battery), and then put it on its original charger, a few minutes later, the display come back! Don't know why, and don't know whether it will happen again...
This a strange one to say the least. I have a Nexus 7, Zenfone 2 ZE551ML and a Padfone-x so I'm certainly an Asus fan and I decided to buy the ZE550 16gb Zenfone 2 for my son. He loves it. I took it from him for a few days and put it in my bedside drawer. Yesterday I took it out to charge it with my THL 5000t charger (this is the same charger I use on my padfone-x without any issues). I left it charging for about 4 hours, tried to switch it on and found a crack in the lower left third that stretches almost all the way across the screen with that purple ink stain blob running up the left side. There is ZERO physical surface damage to the screen. Nothing. Not a scratch or blemish on the outside of the phone, front, back, sides, screen NOTHING.
The screen is blank now when it's "on" and it's also relatively warm. I can only conclude that the phone overheated and damaged the screen. Did a Google search and found something similar with a Zenfone 5 from last year I think. But I've never heard of it apart from that. The phone is less than two months old so it's still covered by Asus USA but the problem is that I'm in Africa and won't be back for another month or more. Unfortunately I get the feeling Asus are going to dispute my problem based on using a thl charger and/or saying I damaged the phone. I've ordered a screen anyway but I'm going to take it up with them tomorrow and see if they step up. Has anyone else encountered this type of issue with any brand before?
I have no issue with other chargers. i have owe many phone.and many chargers. All of them work but without quick charge option
I suppose its possible that the battery got too hot, expanded and cracked the screen but not the panel...
Wow is all I can say. Asus are replacing the phone completely. No quibbling, just a description of the circumstances and the physical condition of the phone along with the serial number. Excellent, excellent customer service. I'm impressed.
Now, since I'm returning it, can someone tell me how to flash/wipe this phone via pc without a screen?
I would say your best bet is to get the phone into fastboot mode and go from there. This is pretty easy since all you have to do is hold the volume up button while it powers on. In fastboot, you can issue commands from your computer while the phone is connected by USB.
Look in the [index] or around the forum for a guide on flashing either stock or something similar and it should go through all the steps of getting ADB/fastboot working and go through the basics of fastboot. If I find the time, I'll try find one for you in case you don't know where to start.
funkencool said:
I would say your best bet is to get the phone into fastboot mode and go from there. This is pretty easy since all you have to do is hold the volume up button while it powers on. In fastboot, you can issue commands from your computer while the phone is connected by USB.
Look in the [index] or around the forum for a guide on flashing either stock or something similar and it should go through all the steps of getting ADB/fastboot working and go through the basics of fastboot. If I find the time, I'll try find one for you in case you don't know where to start.
Click to expand...
Click to collapse
I'll try it and get back to you. Thanks.
I am on my second Pixel C where the backlight has stopped working after a month. The screen still works, if I shine a light at it just right I can see the contents (especially when they are white), but the backlight just doesn't come on. The previous one did this on and off for about a week while waiting for the replacement, meaning it would occasionally come back on and work for a little while. But, right before the replacement arrived, it went off and never came back on. My replacement did it for the first time today (it is one month old now), I connected to my laptop when I got home and issued an "adb reboot", and it appears to be working again. I have requested a refund from Google, but they said they couldn't authorize it, so I have filed a dispute with my credit card company in order to get my money back.
Overall, I like the device. I have had to work around a few of its shortcomings, but everything was satisfactory. I just can't keep replacing something every month.
Has anyone else experienced this? I mean, I know how to search and have found similar reports, this exact issue. Where the screen still comes on and is visible under the right lighting conditions, but the backlight is just non-functional. If so, what was the recourse you took to solve it? I have tried not putting it in my case (thinking that was the problem), rebooting (which occasionally has worked, but not always), factory resets (real tough without being able to see), plugging it in when malfunctioning, leaving adaptive brightness disabled, cursing at it and throwing my hands up in the air in frustration, etc. Nothing reliably works, and now I am afraid to let it go to sleep seeing how it came back after the reboot today.
Thanks for reading this...
My Pixel C started doing this last week. Wasn't so bad at first, but it's slowly gotten worse and starting last night the backlight will go hours without turning on. I've tried charging it, hooking it up to my computer, and just finished a factory reset and nothing has worked. Just like you if I shine a light at the right angle I can see things, but that's not exactly fun to do. Bought it at the end of March, so it almost made it 4 months.
One thing I should add, and this is probably a coincidence, is it started happening right after I downloaded the July updates. I only mention this in case someone else has had a similar experience.
My second one had gotten even worse, the screen sometimes comes on now, but the right half is either just fuzz or completely distorted, and the touch screen is non functioning.
I have ordered a Samsung galaxy tab s2, and will get my money back either from Google (doubtful), or my credit card company. Hope Samsung updates it at least to N.
I'm so torn, when it worked the pixel was awesome, I love the screen, closest any has come to the ratio of my camera. But two in a row only lasting a month each, and it's hard to consider a third, or fourth...
Sorry yours is glitching out on you, hope you get a satisfactory resolution.
I have the same problem. Exactly like you describe above. Since my Pixel C is one month out of warranty there is nothing I can do except warn others not to buy this product,
Oliver Browne.
Same here for me. First one started with screen issues as described above, lucky for me i was 3 days before the end of waranty, second one lasted 93 days... 3 days out of waranty for a replacement device! Thanks Google for a cheap device...
Envoyé de mon iPad en utilisant Tapatalk
I face the same issue, and was able to turn on the backlight by adjusting its brightness using the touch screen. Try shining a torch onto it while locating the brightness setting. This temporary fix works for me every time, and hope it helps someone.
Trying the torch was very useful! I now know for a 100% that the backlight doesn't work. I used the torch to see what I was actually doing on the screen, and erased all data & cleaned the cache.
Unfortunately the backlight stayed off, so I assume it's a hardware issue.
I've sent an email to Google support, hopefully they can get this one fixed or replaced.
did you manage to fix your issue ?
Same issue here, and no not resolved.
The only thing I can do to work around it is keep tapping the power button every second. Eventually you get lucky and the backlight will turn on. (Rebooting doesn't seem to be needed.)
Hi all,
I bought this tablet as a gift for my little brother. He encountered the very same issue 2 or 3 weeks ago, and it became worse today, as now backlight won't turn on anymore, even after a reboot and a factory reset.
It must be a hardware issue...
I will try to contact their after sales service, as the tablet isn't even 6 months old.
HI, my first Pixel c met this issues after 20 months... first it was only sometimes and backlight came back after some pushes on the power button... but it get worst and worst: 2 days without backlight and at the end half screen fuzzy issues. I order a replacement product with my warranty (2 years in Europe)... and now my second Pixel meets the same issue... with a no responding screen issue too... it's awful and my warranty is over yet... nothing can fix this...! something seems to be bad quality in this device....
I'm on my 2nd pixel c and final. Google support said that because they had replaced it under warranty the warranty only applies to the original purchase date not the replacement which seemed BS to me because I was shipped a refurb tablet
Never the less using adb/ fast boot I was able to get the device into bootloader and blindly reload the entire operating system. It was only until I performed a wipe within TWRP that the screen started working again. Interesting and now off it is working for the past hour or so. Currently applying latest updates but not holding my breath. Unfortunately it looks like Google is killing off the tablets and I don't know if any of their Engineers have actually tried to use a Chromebook in place of a tablet but it just doesn't translate well. If I cannot get this device working reliably I may buy another refurb to get a few more years out of it. The pixelbook is way too heavy for Couchsurfing
The screen comes and goes with no particular interaction. I'm really bummed because I had gotten so used to this device. I buy another but I'm afraid it's going to happen again. I don't see any tablets that are upgrades either. The Android tablet days are over. Pixelbook is not intuitive. Although it runs Android apps it does so very poorly with in Chrome OS and it's very bulky. I'm a try my luck with another refurb off eBay. Have not been able to find anyone that can repair it
Okay, so today I bought a Pixel Xl for 30 bucks off a guy on craigslist. He stated in the post that the phone was continuously rebooting and he couldn't fix the issue. He ended up buying a Pixel 4 XL instead of paying to have a repair done. I fix electronics and all that good stuff so I figured it would be a component on the logic board, most likely some failed solder joints or something along those lines. Well before I went and opened it up a I stated realizing that there were times when the phone would boot into android but only if I was holding the device. I thought it was weird and so I kept reading online and someone mentioned heating the back of the phone up would get it to boot and sure enough they were right but inevitably it would reboot again. Well I eventually realized that if I continuously pressed to power button as follows..... 1 press 1 press, wait 1 press 1 press wait the phone would remain on. Thats when I started seeing the lock screen was not activating at all as I pressed each time which it should've done. So I continued to press the button at that same rate of speed for about 2 minutes and eventually the lock screen began responding as it should've.
Long story short, if your Pixel is stuck in a constant reboot then it looks like a possible cause is the pin on the ribbon cable becoming pushed in and held in place by something. Could be dirt and gunk or something that possibly seeped into the button area and is causing the button to remain in a pressed state regardless of any actual pressure being applied to the button that's meant to activate the pressure point on the power cable. So if you're in the same situation try continuously pushing the button in order to free what's ever loved itself in place being the button and eventually the device will stop rebooting. You should also use a tiny bit of rubbing alcohol on a tip and light apply it around the power button to help free up any dirt that's undoubtedly managed to make its way in there.
HOPE THIS HELPS SOMEONE ELSE!!
Loved your solution. It worked like a charm on my pixel 3XL.
Initially while reading the other articles which clearly stated it's a hardware issue and that you need to go to store, or do some factory reset and stuff, it freaked me out. But with more research I was lucky to have come across your article. I'll be honest here, I didn't think it will work. Sounded like a troubleshoot kind of solution which generally aren't so effective, but, conitinuously pushing the button, worked like a charm and my device switched on.
Thanks for saving my device, my repair cost money, my mental peace.
Greetings from India.
This is a light case scenario, because people who are in this kind of situation don't have a issue with the buttons. You would probably be able to define this behavior if the screen immediately blacks out, or you see a blue line across the display (sign of hard reboot). More common cases are the device sticking through the Google > G animation then crashing, which is often the case of failing UFS, more potential in 128gb models, however I've seen and even owned a 32gb model that had this same exact issue.
Ohhhhhhhh thank you so much!! Thought it was a software failure but it kept rebooting when rebooting into fastboot by holding power down. After hitting it hard on the table multiple times it finally stopped rebooting. Very bad hardware by Google.
djared704 said:
This is a light case scenario, because people who are in this kind of situation don't have a issue with the buttons. You would probably be able to define this behavior if the screen immediately blacks out, or you see a blue line across the display (sign of hard reboot). More common cases are the device sticking through the Google > G animation then crashing, which is often the case of failing UFS, more potential in 128gb models, however I've seen and even owned a 32gb model that had this same exact issue.
Click to expand...
Click to collapse
if that were the case, would it not random or bootloop whether in recovery or fastboot?mine does an infinite bootloop but it wont bootloop in stock recovery or fastboot. sometimes it would crash and reboot then spin to a bootloop from twrp. google pixel
I finally figured out a solution for this as well! I sideload the latest Google OTA for an XL and it fixed the stuck bootloop! It was simply a software issue!