I think since Android 6.0.1 update, the settings of my ID caller is grayed out in the settings, referring to the global network setting.
I mean settings if to send my phone number when dialing out.. It is/was under menu:
Settings - Call Settings - Voice Call - [SIM selector] - My number
I am sure in the previous version it was possible to change.
What happened? Is it somewhere else in the settings? Where?
I had the same problem after upgrading to aneroid 6.
I solved by flasing s285 and accessing those settings before doing anything else like root and twrp just right after the fresh installation.
But it is not a solution if you want to use this settings sometimes.....
Why is that option grayed out? How to fix it?
I had this problem already on 5.0. Strangely on sim card from 1 operator it worked while on sim card from operator 2 - not.
pabgar said:
I had this problem already on 5.0. Strangely on sim card from 1 operator it worked while on sim card from operator 2 - not.
Click to expand...
Click to collapse
yes, it seems to be random
dreigosh said:
yes, it seems to be random
Click to expand...
Click to collapse
Anyway it is Lenovo software bug. same card had no problem on Galaxy Note 3
Related
Hi Guys.
I have searched for this issue but cannot find anything specific to my case.
I have a rooted HTC Desire running InsertCoin and recently changed my phone network (new SIM) to Sure a relativity new phone network in Jersey (Cable and Wireless). When the SIM was first put in the phone connected to network but would not send SMS (error straight away). I checked the APN list and this was blank. I got the APN settings from the website and tried to add these (getting warning cannot detect SIM) but it would not save.
SIM works fine in Galaxy Nexus Stock 4.3 and S3 using CM11 - cannot to network and APNs visible + text/data works.
So I installed CM7 and CM10.1 and with these the phone would not connect to the network at first. However when I do in to search for networks a couple of times it finds SURE and connects. Adding APN gives no error messages but this will not save. Using APN tools from play store they say "You SIM card cannot be used" Sim state "UNKNOWN" + cannot detect operator code etc so it seems to be an issue reading some of the SIM. But when connected to network I can make calls and receive texts. I have tried messing with the GSM only, auto WCDMA settings in phone information and makes no difference.
I am on baseband 5.11.05.27.
Any ideas what could be causing these issues? I really think its an issue with the phone reading 'some' data from the SIM. The phone shop said we do sometimes have these issues with older phones and i should change my phone
Any help appreciated!
Bridgstfer
BUMP as I really need help - cannot send SMS or get data
Any ideas - should i try different radio?
Firstly upgrade radio to the latest one, as the one you have is not the latest. Secondly, try latest evervolv nightly, as it is based on kitkat and maybe it will help. Try these and post results.
Tapatalked from tablet
kostelo said:
Firstly upgrade radio to the latest one, as the one you have is not the latest. Secondly, try latest evervolv nightly, as it is based on kitkat and maybe it will help. Try these and post results.
Tapatalked from tablet
Click to expand...
Click to collapse
Hi there,
Thanks for these suggestions - it has taken me a while because of USB driver issues but I have finally flashed the latest Radio 5.17.05.23 with a Stock HTC ROM and this did not make any difference - still says No SIM card when opening APNs. Then flashed to latest Evervolv 4.4 and just like CM before it will not let me save APNs and actually says 'No SIM card - C&W" on the lock screen.
Any other ideas - really seems like the phone cannot read the SIM properly. Works fine with other SIMs and the SIM works fine in other phones. Have 2 x HTC desires and same issue so must be problem with this model?!
Thanks
Bridgstfer
No other thoughts guys? Is this just a weird one where the HTC is too old?
VoLTE toggle is missing after oxygen latest 4.0.3 update on my op3. checked VoLTE enabled in phone setting *#*#4636#*#*. VoLTE provisioned toggle is turning off after few seconds. from setting this toggle is missing now. no incoming or outgoing through my Jio sim. any solution?
Im in the UK. I still have the setting after upgrading to 4.0.3
Or a possibility that its not supported by your network.
illusion786 said:
Im in the UK. I still have the setting after upgrading to 4.0.3View attachment 4060412View attachment 4060414
Or a possibility that its not supported by your network.
Click to expand...
Click to collapse
Lucky People:good:
rahulbond.007 said:
VoLTE toggle is missing after oxygen latest 4.0.3 update on my op3. checked VoLTE enabled in phone setting *#*#4636#*#*. VoLTE provisioned toggle is turning off after few seconds. from setting this toggle is missing now. no incoming or outgoing through my Jio sim. any solution?
Click to expand...
Click to collapse
1-did you check *#*#4636#*#* whethere the volte flag is on,
2-also check in sim & network settings , under settings, whether the use volte when available is toggled on.
3-might also be temporary network issue in your area
4-reboot
Manav__25 said:
1-did you check *#*#4636#*#* whethere the volte flag is on,
2-also check in sim & network settings , under settings, whether the use volte when available is toggled on.
3-might also be temporary network issue in your area
4-reboot
Click to expand...
Click to collapse
Hi,
All check. Nothing worked.
Within *#*#4636#*#* VoLTE toggle turns off after few seconds every time I enable it.
No VoLTE enabled toggle in sim and network settings.
I can only browser 4G internet but can't make or get any call or sms also.
Also wiped cache. Did factory reset too. Did N number of tricks available over internet. Even did factory reset but still it is not working.
This problem suddenly arised after upgrading to Oxygen 4.0.3
Manav__25 said:
1-did you check *#*#4636#*#* whethere the volte flag is on,
2-also check in sim & network settings , under settings, whether the use volte when available is toggled on.
3-might also be temporary network issue in your area
4-reboot
Click to expand...
Click to collapse
illusion786 said:
Im in the UK. I still have the setting after upgrading to 4.0.3View attachment 4060412View attachment 4060414
Or a possibility that its not supported by your network.
Click to expand...
Click to collapse
I'm using Reliance Jio since last few months but it was working fine. Problem occurred only after upgrade to 4.0.3
I got the toggle in 4.0.3. It's under "Sim and network settings" check if you have this
rahulbond.007 said:
VoLTE toggle is missing after oxygen latest 4.0.3 update on my op3. checked VoLTE enabled in phone setting *#*#4636#*#*. VoLTE provisioned toggle is turning off after few seconds. from setting this toggle is missing now. no incoming or outgoing through my Jio sim. any solution?
Click to expand...
Click to collapse
I am running 4.0.3 with Jio sim and I have VoLTE. From your screenshots, it is obvious that it is missing for you.
Did you update via OTA? If so, clean flash the full ROM and check. OTA updates especially for the OP3 are buggy, I don't know why. Mine is a clean flash of full ROM.
rahulbond.007 said:
VoLTE toggle is missing after oxygen latest 4.0.3 update on my op3. checked VoLTE enabled in phone setting *#*#4636#*#*. VoLTE provisioned toggle is turning off after few seconds. from setting this toggle is missing now. no incoming or outgoing through my Jio sim. any solution?
Click to expand...
Click to collapse
Hi all,
I have found the solution. It's nothing to do with android or oneplus 3 or oxygen update. I did everything but the stupid sim is faulty. Took my friend's sim card of same service and it just worked fine. Will change my sim card with new one. Will see how it works. Thanks to everyone for their support.
VoLTE icon found
My husband too lost the icon on his OnePlus 3T phone after the update n my solution to his new problem turned out to be quite easy. If you too are trying to get the VoLTE icon back, then try this also:
Settings > Status Bar (under customization section) > enable VoLTE option.
I hope it works for you
PS> Wives rock!
Hi
I am fowzan from Sri lanka and i have same problem too my OP3, I tried clear wipe and data but still has same problem... any other solutions?
---------- Post added at 08:07 AM ---------- Previous post was at 07:50 AM ----------
rahulbond.007 said:
Hi all,
I have found the solution. It's nothing to do with android or oneplus 3 or oxygen update. I did everything but the stupid sim is faulty. Took my friend's sim card of same service and it just worked fine. Will change my sim card with new one. Will see how it works. Thanks to everyone for their support.
Click to expand...
Click to collapse
Hi
I have a same problem after updating to Oxygen 4.5.1 and few days ago changed my sim, did factory reset, did clear wipe data and cache but Still same problem. any other solution plzz..?
rahulbond.007 said:
VoLTE toggle is missing after oxygen latest 4.0.3 update on my op3. checked VoLTE enabled in phone setting *#*#4636#*#*. VoLTE provisioned toggle is turning off after few seconds. from setting this toggle is missing now. no incoming or outgoing through my Jio sim. any solution?
Click to expand...
Click to collapse
Flash Oreo & it's comback..... it's worked for me......hole it's helpful for u
I have a Moto z2 TMobile version .. received it to try and fix it but it beyond my knowledge ... When u pull sim card it say no sim.when u reinsert it still says no sim card...
When u restart the phone it says nothing about missing sim or no sim at .. I have attached screen shots I have my imei and baseband not sure what else is missing that would work ...
Phone is bl unlocked not rooted currently and is on Oreo ...
Anyone know of a way to fix this or is it just a while phone permanently?
bigfdaddy2 said:
I have a Moto z2 TMobile version .. received it to try and fix it but it beyond my knowledge ... When u pull sim card it say no sim.when u reinsert it still says no sim card...
When u restart the phone it says nothing about missing sim or no sim at .. I have attached screen shots I have my imei and baseband not sure what else is missing that would work ...
Phone is bl unlocked not rooted currently and is on Oreo ...
Anyone know of a way to fix this or is it just a while phone permanently?
Click to expand...
Click to collapse
Obviously, make sure you have a valid sim. You can try going to settings > Networks & Internet, click the 3dots in the right corner and reset your networks. In the same settings, you can go to Mobile network > access point names, hit the 3dot menu and reset to default. I'm not on stock, but I believe there is a setting in system settings to update carrier info, try that as well. If all else fails you might need to factory reset the phone. Have you tried another sim to see if you get any messages about sim? Again, these suggestions assume that the sim you have is good.
Happened to me on sprint moto z2 force. My fix? Extract the sim, put it again..
41rw4lk said:
Obviously, make sure you have a valid sim. You can try going to settings > Networks & Internet, click the 3dots in the right corner and reset your networks. In the same settings, you can go to Mobile network > access point names, hit the 3dot menu and reset to default. I'm not on stock, but I believe there is a setting in system settings to update carrier info, try that as well. If all else fails you might need to factory reset the phone. Have you tried another sim to see if you get any messages about sim? Again, these suggestions assume that the sim you have is good.
Click to expand...
Click to collapse
Have factory reset phone ,Have reset network ,apn and all that is greyed out can't do nothing to them. Sim is still valid as Its the sim I'm currently using in my xiaomi phone ... When u pull sim out it says no sim when u pop it back in says nothing about needing a sim or invalid sim just no network besides wifi ...sim is currently installed in this screen shot ....
EddiePR said:
Happened to me on sprint moto z2 force. My fix? Extract the sim, put it again..
Click to expand...
Click to collapse
I have tried that and so has TMobile store ...
Sim is currently installed and can see no network, no sim error,no invalid sim ... This the screen shot showing what it shows on my
bigfdaddy2 said:
Sim is currently installed and can see no network, no sim error,no invalid sim ... This the screen shot showing what it shows on my
Click to expand...
Click to collapse
Here it is with different sim now says no sim
bigfdaddy2 said:
I have tried that and so has TMobile store ...
Click to expand...
Click to collapse
What did the tmo store say? If nothing is happening it seems like the slot itself has a problem. Can you see down in the slot? Is there anything jammed in there or anything messed up?
41rw4lk said:
What did the tmo store say? If nothing is happening it seems like the slot itself has a problem. Can you see down in the slot? Is there anything jammed in there or anything messed up?
Click to expand...
Click to collapse
They said only thing they could do was send it in under manufacturer warranty .. tried new sim and still no go ... Nothing is jammed in the slot or bent ..only opened sim tray on day 1 I bought it ..
bigfdaddy2 said:
They said only thing they could do was send it in under manufacturer warranty .. tried new sim and still no go ... Nothing is jammed in the slot or bent ..only opened sim tray on day 1 I bought it ..
Click to expand...
Click to collapse
That's odd and it seems like a bad sim slot, defective hardware. The only other thing I can think of to try and it's a long shot is to DL the tmo app, sign in, and verify your sim number and imei on your account. I know it's active and working on the other phone, so maybe there's a glitch or discrepancy between the sim and your z2. You can dial *#06# to view your imei and the sim will have the numbers you need on the sim.
Hi everyone.
Recently I have had some issues where sim cards are not working on my phone. At first I thought it was an issue with the sim cards but when I tried the sim in a different phone, it worked fine. I tried numerous restarts, taking the sim out and placing it back in (in case there was an issue with the contacts/sim tray) but this has not solved the issue. By chance I was looking at the phone identity menu and noticed that the IMEI and the IMEI SV fields both say unknown but the device serial number is fine.
I restarted the phone into download mode and checked the System info menu and IMEI number is displayed there but for some reason it is missing in the actual android OS hence I cant connect to the mobile network to make calls etc.
This all started recent after I had come back from abroad (had been using a foreign sim) and tried to use my UK sim. Up until that point, the phone worked fine with the UK and foreign sim. After inserting my UK sim, there was no signal. I got home and tried the sim in my other phone and it worked fine.
I have not modified the phone in anyway (other than flashing an official RUU to fix a boot loop issue - see here ) and it is boot locked and not rooted. After fixing the bootloop issue, I have applied all available OTAs that my phone detected automatically which upgraded the android version to 7.0 (OS 4.28.401.3).
I have tried factory resetting using the menu (not recovery mode) and this has not solved the issue. Any ideas as to how I can fix this IMEI issue?
Many thanks
Rob
Have you checked the apn settings are correct?. Have you checked other UK sim cards in your device that are known to be working?. Do you use a simcard adapter?.
shivadow said:
Have you checked the apn settings are correct?. Have you checked other UK sim cards in your device that are known to be working?. Do you use a simcard adapter?.
Click to expand...
Click to collapse
Yep.. tried other simcards thats work in other phones but they wernt working on my phone.. most likely due to the missing IMEI. I also noticed that the colour of the icons on the pulldown tray were red instead of blue and the phone was sluggish when toggling wifi on and off or entering/leaving Airplane mode.
I managed to fix the issue in the end by downloading an RRU and flashing it from SD card. Everything works ok now.
Thanks for your contribution :good:
shimozu said:
Yep.. tried other simcards thats work in other phones but they wernt working on my phone.. most likely due to the missing IMEI. I also noticed that the colour of the icons on the pulldown tray were red instead of blue and the phone was sluggish when toggling wifi on and off or entering/leaving Airplane mode.
I managed to fix the issue in the end by downloading an RRU and flashing it from SD card. Everything works ok now.
Thanks for your contribution :good:
Click to expand...
Click to collapse
Hi friend, I am actually facing the same problem. can you please guide to the link of the RRU you have used to resolve the problem.
Thanks in advance.
Okay so I just tried updating manually to Pie using the zip file from this thread: https://forum.xda-developers.com/zenfone-5z/how-to/zs620kl-fota-update-links-update-20-08-t3831794
Here's where the problem starts. I placed the zip file into my internal storage and rebooted. Sure enough, I got the update message but when I clicked it, it said: "System update failed".
From this point onwards, my phone shows "no service" even when it is able to detect the SIM card. I've put the SIM card in another phone, and it works without any problems. I find this weird because if the update failed, why did it affect the network connectivity?
I tried the following, to no avail:
turning on and back off airplane mode
factory reset
in mobile network settings, I tried manually selecting the network. When I try, it says "No networks found"
dialling *#*#4636#*#* -> Phone information -> "Mobile Radio Power" -> I tried to switch this on but whenever I leave the screen, it goes back off automatically
IMEI number exists. No problems here.
So I used a suggestion from the comments and wiped data and cache from FOTA Service and System Updater, and tried the update. It worked. I'm now on Android 9, still with "no service" error.
I've been trying suggestions all day and it's leading me nowhere. Really frustrating. I'd be thankful if someone can offer some helpful suggestions.
EDIT: It turned out to be a hardware issue. What are the odds? Maybe the software update caused it, idk. Repair guy said something was loose inside, he fixed it within 10 mins. If you guys face the same problem, get it checked with your local Asus authorized service center. Warranty covers everything.
Download the update for asus's website it's about 1.65gb. it would work
You mean the latest Pie update? On the website, it's for Taiwan SKU only. It won't work.
blazyy_ said:
You mean the latest Pie update? On the website, it's for Taiwan SKU only. It won't work.
Click to expand...
Click to collapse
I have tried,it works
It works
Karma6069 said:
It works
Click to expand...
Click to collapse
Yes, I was able to upgrade to the Android 9 ROM. That's not the problem. My problem is having no network connectivity whatsoever. As I said, "no service". Persists even after downgrade. I think it might be a hardware issue.
blazyy_ said:
Yes, I was able to upgrade to the Android 9 ROM. That's not the problem. My problem is having no network connectivity whatsoever. As I said, "no service". Persists even after downgrade. I think it might be a hardware issue.
Click to expand...
Click to collapse
How did you downgrade?? please can you tell
Karma6069 said:
How did you downgrade?? please can you tell
Click to expand...
Click to collapse
Here.
Can someone try this method. This one is without root .
may be easiest one https://www.getdroidtips.com/ww_80-30-96-221-fota-zenfone-5z/
Karma6069 said:
Can someone try this method. This one is without root .
may be easiest one https://www.getdroidtips.com/ww_80-30-96-221-fota-zenfone-5z/
Click to expand...
Click to collapse
Please read everything properly. Please. The link I shared has two guides separately- one for rooting and one for downgrading. You can downgrade without rooting. Also, the link you provided is strictly upgrading only. Stop wasting everyone's time.
Hi...
I had the same issue 2 times!
First one was after an update, my phone restarted, then "no service" after that! I tried to downgrade, tried to reset it, and no service...
So i sent my phone to Asus authorized service center, they changed the SUB PBA...
I works for exact 30 days and, after a restart becouse the system crashed, it has no network again1
so i sent it to serce center again today...
I updated to Pie on 28-Jan it was stable for 4 days on 3rd feb. It is showing 'no service' i reset the phone but no use. Any please help......
davalu. said:
I updated to Pie on 28-Jan it was stable for 4 days on 3rd feb. It is showing 'no service' i reset the phone but no use. Any please help......
Click to expand...
Click to collapse
If you've exhausted all your options software-wise, then it's probably a hardware issue. Check it out with an Asus service centre.
Hello everyone! I figured out the issue and the solution to the dreaded no network/no SIM card issue for the ZenFone 5Z. It is not a software problem. It is a hardware problem indeed. The new firmware basically lets the SIM card slot "work properly". If the SIM slot of your phone is defective, this issue will trigger after Pie update.
Why it is happening:
Take a look at the image below (courtesy FCCID.io)
There is a switch (highlighted in red) which "tells" the phone whether a SIM is inserted. When the switch is closed, it means no SIM card is installed. When the switch is opened, it means SIM card is installed. If you insert the SIM tray, it will allow one of the metal to lose contact with the other hence telling the phone to operate SIM signals.
If the top metal cover is pushed down and touches the switch, this SIM enable signal will malfunction causing the issue you all are facing.
Another close up photo (courtesy: FCCID.io)
The solution:
You will need: A SIM ejector tool for removal of the SIM tray, a flashlight and a precision knife (I used a surgical knife since it is thin and rigid and works perfect).
Turn on the flashlight and look at the SIM slot from the side. You will be able to see the switch terminals I am talking about from a different angle. It will be the farthest terminals just a little bit to the left from the mid point. Insert the knife and tilt it very gently keeping your hands steady such that the top metal lifts slightly from the switch contacts. If careful, you will hear a click. Insert SIM and install SIM tray. Cross your fingers and behold! You will get network. I am fairly certain this is going to solve your issue. So if your phone is out of warranty or you don't want to avail warranty for such a silly issue, give this a shot and post whether it worked for you.
You can also check the teardown of the phone at FCCID.io. Key in the FCC ID of ZenFone 5Z - MSQZ01RD.