m9 uh-oh replacement still under contract - One (M9) Q&A, Help & Troubleshooting

Well, I had to make a claim with HTC Uh-Oh for my m9. I got it today and went to the ATT Unlock portal to request an unlock code.
After entering the IMEI, etc. the message that came back says:
"This device isn’t eligible to be unlocked now because all of the installment payments have not been paid.
Log in to your account to check your payoff information and pay the installments online.
You can submit a new request 24 hours after you make the payment."
WTH? HTC told me that the replacement device would not be under any contractual obligation, but clearly it still is.
I chatted with them this morning and they confirmed that the device was refurbished and previously owned (although it looks 100% brand new). They told me to send my broken one back in per the Uh-Oh process, and once it arrives back to them to contact them and they will have supposedly 'escalated' my issue.
Obviously, I want a device that is fully paid off (like my original device was). I don't want to worry about the device being blacklisted if the original owner decides to default on their payments.
Has anyone else had this issue with an Uh-Oh replacement device? It can be hard to tell if the device is still under contract with a basic IMEI check; they won't tell you if the device is financed, only if it isn't [currently] blacklisted. Requesting an unlock from ATT or the Verizon Recycling program will tell you if the device is financed, however.

Related

IMEI Blocking

Recently I've been seeing a lot of T-Mobile USA & AT&T phones on eBay and such that have their IMEI blocked by the provider they are made for. I was thinking if there's a way to prevent getting scammed and buying one of these used phones where the IMEI ends up getting blocked (perhaps months later) because the original owner didn't make a phone or service payment & I was wondering if T-Mobile USA or AT&T would ever block the IMEI of a Galaxy Nexus GSM Unlocked Phone?
It obviously has an IMEI but does anyone know if T-Mobile USA or AT&T would block the IMEI of a phone like the Nexus that they don't sell themselves if someone reported it stolen, didn't make a bill payment of some kind, etc.?
LS1_01 said:
Recently I've been seeing a lot of T-Mobile USA & AT&T phones on eBay and such that have their IMEI blocked by the provider they are made for. I was thinking if there's a way to prevent getting scammed and buying one of these used phones where the IMEI ends up getting blocked (perhaps months later) because the original owner didn't make a phone or service payment & I was wondering if T-Mobile USA or AT&T would ever block the IMEI of a Galaxy Nexus GSM Unlocked Phone?
It obviously has an IMEI but does anyone know if T-Mobile USA or AT&T would block the IMEI of a phone like the Nexus that they don't sell themselves if someone reported it stolen, didn't make a bill payment of some kind, etc.?
Click to expand...
Click to collapse
Not for missing a bill payment. The phone isn't sold or subsidized by them so they would have no right to block it.
Sent from my Galaxy Nexus
I was wondering the same thing too. If I buy a used international Galaxy S3 i9300 would they block the imei if the previous owner report it stolen a short while after selling it? Also will the phone be block if the insurance is from third party?
These new imei blocking idea seems to create a whole new set of problems (for us consumers at least). The big carriers would probably benefit from sales of new device as people are too afraid to buy devices that can be blacklisted whenever.
whatsitsnamenow said:
I was wondering the same thing too. If I buy a used international Galaxy S3 i9300 would they block the imei if the previous owner report it stolen a short while after selling it? Also will the phone be block if the insurance is from third party?
These new imei blocking idea seems to create a whole new set of problems (for us consumers at least). The big carriers would probably benefit from sales of new device as people are too afraid to buy devices that can be blacklisted whenever.
Click to expand...
Click to collapse
Don't blame the carriers . Blame criminals who benefit by reselling stolen phones on the used market. The theft of smartphones is huge right now as this is so easy and profits are huge. Anything that can slow this down is worth doing.
Sent from my Galaxy Nexus using xda premium
whatsitsnamenow said:
I was wondering the same thing too. If I buy a used international Galaxy S3 i9300 would they block the imei if the previous owner report it stolen a short while after selling it? Also will the phone be block if the insurance is from third party?
These new imei blocking idea seems to create a whole new set of problems (for us consumers at least). The big carriers would probably benefit from sales of new device as people are too afraid to buy devices that can be blacklisted whenever.
Click to expand...
Click to collapse
Never thought about the insurance aspect but when I called T-Mobile they said that any phone could be blocked if reported stolen including something like a Nexus...but who knows if it ever happens.
Its not about blaming who. I just think this is not very thought out solution. It puts a dent on phones that are actually stolen but does nothing to stop fraud. Example
I buy new Galaxy S3 from Att
I buy insurance for phone
I sell phone for $450 (good imei standing currently) on Craigslist or on Marketplace
One week later I report my phone stolen and pay my $100 deductible
Phone gets blocked and buyer gets screwed.
I receive new Samsung Galaxy S3
Next week I sell my new Galaxy S3 for $450 and start the whole process over again.
In this scenario there is no way to check for IMEI clean or not because at the time of sale the IMEI is clean.
Also CDMA phones are better protected against this scenario as the CDMA phone's ESN is link to the account holder.
whatsitsnamenow said:
Its not about blaming who. I just think this is not very thought out solution. It puts a dent on phones that are actually stolen but does nothing to stop fraud. Example
I buy new Galaxy S3 from Att
I buy insurance for phone
I sell phone for $450 (good imei standing currently) on Craigslist or on Marketplace
One week later I report my phone stolen and pay my $100 deductible
Phone gets blocked and buyer gets screwed.
I receive new Samsung Galaxy S3
Next week I sell my new Galaxy S3 for $450 and start the whole process over again.
In this scenario there is no way to check for IMEI clean or not because at the time of sale the IMEI is clean.
Also CDMA phones are better protected against this scenario as the CDMA phone's ESN is link to the account holder.
Click to expand...
Click to collapse
I bought a G1 from eBay when they were first released (listed as new in box) and it was blocked after a month.
It took me 4 months to get my money back from the seller and I only succeeded because I got the police involved. Personally I just wouldn't buy a phone again from a private seller.
In the UK at least there is no process to appeal an IMEI block.
That said, I still think its a good way of reducing phone theft - they just really need some kind of escrow / transfer service for IMEIs
Blacklisting a Phone that's not lost or stolen
LS1_01 said:
Recently I've been seeing a lot of T-Mobile USA & AT&T phones on eBay and such that have their IMEI blocked by the provider they are made for. I was thinking if there's a way to prevent getting scammed and buying one of these used phones where the IMEI ends up getting blocked (perhaps months later) because the original owner didn't make a phone or service payment & I was wondering if T-Mobile USA or AT&T would ever block the IMEI of a Galaxy Nexus GSM Unlocked Phone?
It obviously has an IMEI but does anyone know if T-Mobile USA or AT&T would block the IMEI of a phone like the Nexus that they don't sell themselves if someone reported it stolen, didn't make a bill payment of some kind, etc.?
Click to expand...
Click to collapse
I just bought an HTC One X on ebay that the seller said was a return by someone who decided on a different phone. I can confirm that the device was unlocked because it worked for a day on Straight Talk before the phone was blacklisted with the message "This device has been blocked for network use". I contacted the ebay seller to let them know what the situation was and I called AT&T to see if I could figure out why the device was blocked, thinking that maybe it could be unblocked or returned to the original purchaser in case it had been lost or stolen.
When I talked to the AT&T rep they said that the phone was not lost or stolen, just that it wasn't eligible to be unlocked until November - but the device itself was unlocked. I suspected that the phone had been blocked for being unlocked and told them that I thought that that was unethical and maybe even ilegal. They refused to give me more information and I left a different, working phone number for my girlfriend for the original owner to contact just in case the phone was lost or stolen (they wouldn't confirm whether it was or not despite assuring me it wasn't before I talked with a manager).
Today, I just got this message back from the ebay seller "we received the phone , i tried getting another out to you but att will not unlock it unless its under contarct , its some new policy."
So, apparently if the phone isn't unlocked by the person with the contract AT&T will blacklist it even though the device is unlocked and they are abusing the "lost or stolen" blacklist to carry this out. This is nothing short of an attempt to kill off the market for used phones under the guise of protecting consumers from theft or lost phones. I can't believe this isn't ilegal and I can barely believe that AT&T is cynical enough to do this.
For the time being, be warned that in the US, a used phone now must be physically unlocked as well as blessed by the carrier to not be blacklisted. It seems like a fairly risky proposal to do something as straight forward as buying a used phone.
akr884 said:
I just bought an HTC One X on ebay that the seller said was a return by someone who decided on a different phone. I can confirm that the device was unlocked because it worked for a day on Straight Talk before the phone was blacklisted with the message "This device has been blocked for network use". I contacted the ebay seller to let them know what the situation was and I called AT&T to see if I could figure out why the device was blocked, thinking that maybe it could be unblocked or returned to the original purchaser in case it had been lost or stolen.
When I talked to the AT&T rep they said that the phone was not lost or stolen, just that it wasn't eligible to be unlocked until November - but the device itself was unlocked. I suspected that the phone had been blocked for being unlocked and told them that I thought that that was unethical and maybe even ilegal. They refused to give me more information and I left a different, working phone number for my girlfriend for the original owner to contact just in case the phone was lost or stolen (they wouldn't confirm whether it was or not despite assuring me it wasn't before I talked with a manager).
Today, I just got this message back from the ebay seller "we received the phone , i tried getting another out to you but att will not unlock it unless its under contarct , its some new policy."
So, apparently if the phone isn't unlocked by the person with the contract AT&T will blacklist it even though the device is unlocked and they are abusing the "lost or stolen" blacklist to carry this out. This is nothing short of an attempt to kill off the market for used phones under the guise of protecting consumers from theft or lost phones. I can't believe this isn't ilegal and I can barely believe that AT&T is cynical enough to do this.
For the time being, be warned that in the US, a used phone now must be physically unlocked as well as blessed by the carrier to not be blacklisted. It seems like a fairly risky proposal to do something as straight forward as buying a used phone.
Click to expand...
Click to collapse
This is unacceptable and illegal.
You should ask them to show proof of documentation......
Sent from my Galaxy Nexus using xda app-developers app
akr884 said:
I just bought an HTC One X on ebay that the seller said was a return by someone who decided on a different phone. I can confirm that the device was unlocked because it worked for a day on Straight Talk before the phone was blacklisted with the message "This device has been blocked for network use". I contacted the ebay seller to let them know what the situation was and I called AT&T to see if I could figure out why the device was blocked, thinking that maybe it could be unblocked or returned to the original purchaser in case it had been lost or stolen.
When I talked to the AT&T rep they said that the phone was not lost or stolen, just that it wasn't eligible to be unlocked until November - but the device itself was unlocked. I suspected that the phone had been blocked for being unlocked and told them that I thought that that was unethical and maybe even ilegal. They refused to give me more information and I left a different, working phone number for my girlfriend for the original owner to contact just in case the phone was lost or stolen (they wouldn't confirm whether it was or not despite assuring me it wasn't before I talked with a manager).
Today, I just got this message back from the ebay seller "we received the phone , i tried getting another out to you but att will not unlock it unless its under contarct , its some new policy."
So, apparently if the phone isn't unlocked by the person with the contract AT&T will blacklist it even though the device is unlocked and they are abusing the "lost or stolen" blacklist to carry this out. This is nothing short of an attempt to kill off the market for used phones under the guise of protecting consumers from theft or lost phones. I can't believe this isn't ilegal and I can barely believe that AT&T is cynical enough to do this.
For the time being, be warned that in the US, a used phone now must be physically unlocked as well as blessed by the carrier to not be blacklisted. It seems like a fairly risky proposal to do something as straight forward as buying a used phone.
Click to expand...
Click to collapse
Are you sure the phone is unlocked? Were you using a Straight Talk AT&T Compatible SIM or a Straight Talk T-Mobile Compatible SIM? If the AT&T one that will work on all AT&T phones even if it is not unlocked but if you put a ST T-Mobile SIM into an AT&T phone like AT&T's version of the HTC One X then it needs to be unlocked...
LS1_01 said:
Recently I've been seeing a lot of T-Mobile USA & AT&T phones on eBay and such that have their IMEI blocked by the provider they are made for. I was thinking if there's a way to prevent getting scammed and buying one of these used phones where the IMEI ends up getting blocked (perhaps months later) because the original owner didn't make a phone or service payment & I was wondering if T-Mobile USA or AT&T would ever block the IMEI of a Galaxy Nexus GSM Unlocked Phone?
It obviously has an IMEI but does anyone know if T-Mobile USA or AT&T would block the IMEI of a phone like the Nexus that they don't sell themselves if someone reported it stolen, didn't make a bill payment of some kind, etc.?
Click to expand...
Click to collapse
No, I highly doubt T-mobile/ATT would block it because it's not sold, or covered by them.
Imei blocking
My phone was stolen 2 days ago, i then called att and have them block the imei but i would like to know if the phone still can be unlocked to work on another network abroad lets say in the Caribbean??? the phone in question is the samsung s 3 i747........please can someone verify if it is possible to work on a foreign network even though att has blacklisted the imei????
Fedz7 said:
My phone was stolen 2 days ago, i then called att and have them block the imei but i would like to know if the phone still can be unlocked to work on another network abroad lets say in the Caribbean??? the phone in question is the samsung s 3 i747........please can someone verify if it is possible to work on a foreign network even though att has blacklisted the imei????
Click to expand...
Click to collapse
Funny story.
I bought my gf an unlocked iPhone 3GS from gamestop as a refurbished unit a few months ago. Traded some games and got a good discount. Anyway I tried to unlock it through AT&T and was told it had a stolen IMEI.... although she was using it for like 6 months.
I called Gamestop corporate and they issued me a full refund of $185, after 6 months of use. I only spent like $60 on it after one of their 20-30-40-50% trade in bonus and 10% gamers club.
So you can use stolen IMEI phones on the carrier but probably not with new service. She used her existing service. Had she tried to activate it in a store it woulda been different. The phone still worked... they just wouldn't unlock it.
I turned around and bought a 4S from a buddy for $150 and profit!
Sent from my Nexus 7 using XDA Premium HD app
player911 said:
Funny story.
I bought my gf an unlocked iPhone 3GS from gamestop as a refurbished unit a few months ago. Traded some games and got a good discount. Anyway I tried to unlock it through AT&T and was told it had a stolen IMEI.... although she was using it for like 6 months.
I called Gamestop corporate and they issued me a full refund of $185, 6 months later. I only spent like $60 on it after one of their 20-30-40-50% trade in bonus and 10% gamers club.
So you can use stolen IMEI phones on the carrier but probably not with new service. She used her existing service. Had she tried to activate it in a store it woulda been different. The phone still worked... they just wouldn't unlock it.
I turned around and bought a 4S from a buddy for $150 and profit!
Sent from my Nexus 7 using XDA Premium HD app
Click to expand...
Click to collapse
Ok thanks for that bit of info...
Fedz7 said:
Ok thanks for that bit of info...
Click to expand...
Click to collapse
I would be very upset if I spent a few hundred on a phone and had it shut down or repossessed.
I've had my Nexus 7 stolen out of my car recently so it goes both ways. The only people getting hurt are the good guys who actually purchase things.
Sent from my Nexus 7 using XDA Premium HD app
Fedz7 said:
My phone was stolen 2 days ago, i then called att and have them block the imei but i would like to know if the phone still can be unlocked to work on another network abroad lets say in the Caribbean??? the phone in question is the samsung s 3 i747........please can someone verify if it is possible to work on a foreign network even though att has blacklisted the imei????
Click to expand...
Click to collapse
As someone who lives in the Caribbean and works at a cell phone repair shop. I can say yes it will work over here but extremely limited. I live in Puerto Rico, technically we're US but you'd be surprised what flies around here. We have all the major carriers except for Verizon, and if att blacklisted your imei then it won't work on att or any of their prepaid companies who run on the same network (net10, straight talk, tracfone) but it will work on another carrier such as tmobile or a company we have over here called claro. A lot of people over here go crazy for iphones and when they buy a used one they're almost always stolen, then when they try and take it to our shop cause its not working or cause they want to unlock it, they're hit with a blacklist. Most of these people switch to claro, its not an American based company and they're aren't blacklisting phones. And then they end up with a perfectly good working stolen phone having effectively found a way around the original blacklist.
Sent from my Galaxy Nexus using xda premium
oby2 said:
As someone who lives in the Caribbean and works at a cell phone repair shop. I can say yes it will work over here but extremely limited. I live in Puerto Rico, technically we're US but you'd be surprised what flies around here. We have all the major carriers except for Verizon, and if att blacklisted your imei then it won't work on att or any of their prepaid companies who run on the same network (net10, straight talk, tracfone) but it will work on another carrier such as tmobile or a company we have over here called claro. A lot of people over here go crazy for iphones and when they buy a used one they're almost always stolen, then when they try and take it to our shop cause its not working or cause they want to unlock it, they're hit with a blacklist. Most of these people switch to claro, its not an American based company and they're aren't blacklisting phones. And then they end up with a perfectly good working stolen phone having effectively found a way around the original blacklist.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
can it be unlocked outside the US via imei unlock code even though its blacklisted?
akr884 said:
I just bought an HTC One X on ebay that the seller said was a return by someone who decided on a different phone. I can confirm that the device was unlocked because it worked for a day on Straight Talk before the phone was blacklisted with the message "This device has been blocked for network use". I contacted the ebay seller to let them know what the situation was and I called AT&T to see if I could figure out why the device was blocked, thinking that maybe it could be unblocked or returned to the original purchaser in case it had been lost or stolen.
When I talked to the AT&T rep they said that the phone was not lost or stolen, just that it wasn't eligible to be unlocked until November - but the device itself was unlocked. I suspected that the phone had been blocked for being unlocked and told them that I thought that that was unethical and maybe even ilegal. They refused to give me more information and I left a different, working phone number for my girlfriend for the original owner to contact just in case the phone was lost or stolen (they wouldn't confirm whether it was or not despite assuring me it wasn't before I talked with a manager).
Today, I just got this message back from the ebay seller "we received the phone , i tried getting another out to you but att will not unlock it unless its under contarct , its some new policy."
So, apparently if the phone isn't unlocked by the person with the contract AT&T will blacklist it even though the device is unlocked and they are abusing the "lost or stolen" blacklist to carry this out. This is nothing short of an attempt to kill off the market for used phones under the guise of protecting consumers from theft or lost phones. I can't believe this isn't ilegal and I can barely believe that AT&T is cynical enough to do this.
For the time being, be warned that in the US, a used phone now must be physically unlocked as well as blessed by the carrier to not be blacklisted. It seems like a fairly risky proposal to do something as straight forward as buying a used phone.
Click to expand...
Click to collapse
Is the htc one x att ? if so your phone does not have to be unlocked cuz st8 talk is att. Did you use a sim from an origanal st8 talk phone? some work but eventualy get kicked off the network.

Cheapest unlock code!?

Hey guys, i might be buying a note 2 very soon .. I was just wondering if any of u got it unlocked? If yes then HOW MUCH DID YOU SPEND ..
Cellunlock.net offers it for 25$. Looking for some cheap alternatives !!
Call T-Mobile, and ask to have the phone unlocked. I had to fax them a receipt (a t-mobile one, which made no sense to me), along with my remedy trouble ticket number, and imei. They later sent me the unlock code. Free.
My store said they would do it for free after 30 days.
I paid the $25 because I didn't want to wait and I wanted to try it out on ATT.
i was thinking to buy a tmobile one and use it at my local network .. for that I need the unlock code .. 25$ is not what I am looking to spend ..
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
mdt73 said:
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
Click to expand...
Click to collapse
If they give you static, just tell them you plan to go overseas and need it unlocked for that.
I dont think they will give the code to a new contract !!
Tell them you are going out of the country, and if they won't budge contact me and I can get it unlocked for about $15.
Guys, chill out. There is really no need to be so concerned about unlock codes. I work for T-Mobile, and I want to offer some advice. Completely on my personal accord, not as part of my job with T-Mobile of course. Mind you, I will not do anything that violates any NDA or other agreement, contract, association that I have with T-Mobile, but I can offer the policy information, since it is not anything I wouldn't tell any other customer I talked to as part of the job.
Basically, if you buy a phone from T-Mobile you can get it unlocked, so long as you are at least 40 days into your account. Not contract, not tenure, but account. The account you are using the phone on has to have been open at least 40 days. You also have to have used the phone on that a line on that account. Meaning you made at least 1-2 minutes worth of phone calls.
Otherwise, assuming you bought it and do not want to use it on your account, you can send in proof of purchase that you bought it at full cost, or they can see on your account that you bought it. Phone purchases in store, just to address one earlier comment, do not always show the full receipt information (device, etc) and that is why a fax is required. Purchases made through customer care, online, or through telesales, are viewable through the proper phone team.
If you buy a phone at full cost and DO NOT have a T-Mobile account, you can get it unlocked by calling in and providing the imei number and they will submit the request. No faxing or any other hassle. Many agents are not aware of this exception in the policy because it does not come up all that often. So you may get someone on the line who is unaware and will swear up and down that it is not part of policy. I, personally, have had to spend time talking to managers who did not even know this part of policy. However, it is a part of a policy, and therefore is the easiest way to unlock the device.
There are other little minor things in policy, but most of what I have said is for the average buyer. Also, note that 'going overseas' is not any sort of exception to policy. If you do not meet the normal policy requirements, you could be going to the moon for all it matters and it would not be any reason to go outside of policy. The requests are completed by an offline team, and they are strict to policy. I have seen many customers get angry because "the store told me I could just call in and unlock it" or "I am going overseas in two days and that is why I bought the phone in the first place." If you say you are going overseas, then you will just be offered international roaming information for using T-Mobile overseas, or be told about cancelling your contract, paying any applicable ETF, and then getting the unlock request submitted in as part of the cancelled account part of the policy (which has its own set of requirements).
As a disclaimer I will say that while I work for T-Mobile, I am not writing this as part of any association with T-Mobile, and I do not condone any abuse of policy or misrepresentation in order to circumvent or manipulate policy. I also will not do anything outside of policy for anyone. I am unable to submit any unlock requests for anyone or call in for anyone or do anything of the such.
However, I do hope my advice helps.
The only real time to pay to get the device unlocked is if you just bought the phone at a discount, started a brand new T-Mobile account, and are under 40 days since activating your account.
phoenixbennu said:
Guys, chill out.[...]
Click to expand...
Click to collapse
just to back phoenix up (thanks for the writeup btw) i've done this twice on Tmo
- 30+ days into my value plan and I requested the code for my s3, had it the next day in my email.
- paid full price for another s3, same thing, didn't have to wait at all, just called and requested the same day.
easy as pie.
Thanx phoenix... N other guys .. I will try to get it done from t mobile only ..
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
mdt73 said:
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
Click to expand...
Click to collapse
All carriers are required to unlock phones at the customers request, it was put into law a year ago or so. Same law that said jailbreaking/rooting is legal and cannot void a warranty. No one knows about it yet because it loses money for telecoms, but they can't refuse to unlock your phone because it is illegal to do so.
You do know there's a write up to unlock this phone for free right ?
Sent from my SGH-T889 using XDA Premium HD app

HTC one with bad esn from craiglist

Hi,
I bought a used HTC one on craiglist only to find out that is is stolen. Att wouldnt allow me to activate it.
I am so stressful now. What other option do I have with other carrier at all? Don't tell me to use as a wifi fone please.
Here is my IMEI. I dont understand that I already check that IMEI first hand, it shows clean, but somehow I still got scam.
354439052041318
stagius24 said:
Hi,
I bought a used HTC one on craiglist only to find out that is is stolen. Att wouldnt allow me to activate it.
I am so stressful now. What other option do I have with other carrier at all? Don't tell me to use as a wifi fone please.
Here is my IMEI. I dont understand that I already check that IMEI first hand, it shows clean, but somehow I still got scam.
354439052041318
Click to expand...
Click to collapse
ESN: 354439052041318 (IMEI)
IMEI Check
Valid ESN is not blacklisted.
ESN is does not appear to be blacklisted suggesting it should be activation ready.
T-Mobile
Valid ESN appears ready for activation!
This indicates the ESN is valid and should be ready for activation.
IT SAYS ITS NOT BLACKLISTED CAN WORK WITH T-MOBILE IT SAYS
But I thought ATT and Tmobile share the same list. If one is report, the other carrier should have it as well.
stagius24 said:
but i thought att and tmobile share the same list. If one is report, the other carrier should have it as well.
Click to expand...
Click to collapse
it dosent both are diffent not the same so your good
bigceez said:
it dosent both are diffent not the same so your good
Click to expand...
Click to collapse
Not saying I am not trusting you. But I just read on the forum that if carrier got report for stolen, other GSM will do the same. If I am wrong, I will be so happy.
If so, do I need to unlock or do anything or it will work right away with tmoble.
stagius24 said:
Not saying I am not trusting you. But I just read on the forum that if carrier got report for stolen, other GSM will do the same. If I am wrong, I will be so happy.
If so, do I need to unlock or do anything or it will work right away with tmoble.
Click to expand...
Click to collapse
This forum is for the Verizon version of the phone, you might have more luck asking in forums for the GSM-carrier version: http://forum.xda-developers.com/forumdisplay.php?f=2115
maybe the reason it isn't working is because you bought a t-mobile htc one and tried to use on at&t?
stagius24 said:
Hi,
I bought a used HTC one on craiglist only to find out that is is stolen. Att wouldnt allow me to activate it.
I am so stressful now. What other option do I have with other carrier at all? Don't tell me to use as a wifi fone please.
Here is my IMEI. I dont understand that I already check that IMEI first hand, it shows clean, but somehow I still got scam.
354439052041318
Click to expand...
Click to collapse
http://checkesnfree.com/
.........................
"Provider ESN Date Response Extra
Sprint 354439052041318 09.04.2013 errorCREDITED
NCIC 354439052041318 09.04.2013 cleanESN
MyStolenPhone.com 354439052041318 09.04.2013 cleanESN"
"Provider ESN Date Response Extra
Blacklist 354439052041318 09.04.2013 isBlacklisted stolen CLEAN
NCIC 354439052041318 09.04.2013 cleanESN
MyStolenPhone.com 354439052041318 09.04.2013 cleanESN"
says clean ESN.
Just go to ebay or another website and get the phone carrier/sim unlocked and you can pop in any GSM sim card and be good to go.
nrfitchett4 said:
maybe the reason it isn't working is because you bought a t-mobile htc one and tried to use on at&t?
Click to expand...
Click to collapse
no. he definitely bought the att version.
.kronos. said:
no. he definitely bought the att version.
Click to expand...
Click to collapse
From "CheckESNFree.com"
Blacklist 354439052041318 09.04.2013 isBlacklisted stolen
From Swappa.com
ESN: 354439052041318 (IMEI)
IMEI Check
Blacklist This device is blacklisted.
This device has been reported stolen.
Someone got scammed.
It also could have been someone that didn't pay their bill. Phones get blacklisted when the ETF is unpaid.
Anyway, OP sorry to hear you got scammed.
Once on the list, almost impossible to get it off.
Best place to buy used phones is "Swappa.com"
Phones do NOT get blacklisted if the ETF is not paid.
The GSMA does NOT allow any company to report a device as lost or stolen because of contractual disputes, or failure to pay the ETF.
And, no matter where you buy a used phone, any AT&T and T-Mobile device can be reported lost or stolen by anyone who has activated it, after the sale and the new owner has possession.
It doesn't matter if you got it off Swappa, eBay, Craigslist, or Gazelle, if the individual who is selling it, or the individual who previously had it active on their account wants to, they can report it was stolen 30-45-60 days after selling it and in the end, you're still screwed.
Thanks.
deathtrip said:
Phones do NOT get blacklisted if the ETF is not paid.
The GSMA does NOT allow any company to report a device as lost or stolen because of contractual disputes, or failure to pay the ETF.
And, no matter where you buy a used phone, any AT&T and T-Mobile device can be reported lost or stolen by anyone who has activated it, after the sale and the new owner has possession.
It doesn't matter if you got it off Swappa, eBay, Craigslist, or Gazelle, if the individual who is selling it, or the individual who previously had it active on their account wants to, they can report it was stolen 30-45-60 days after selling it and in the end, you're still screwed.
Thanks.
Click to expand...
Click to collapse
Actually, I meant black listed on that particular carrier.
Actually, it's difficult to blacklist a phone that is active on an account.
With Swappa, there is a transaction history. They also require registration and you need some kinds of account and a shipping address.
Craigslist leaves you absolutely no protection.
eBay gives buyer protection and dispute resolution. I've gotten a blacklisted phone via eBay. Went through dispute resolution and had my cash back in a few days.
There are always ways people will try to scam and you can mitigate that by being careful.
If it's a Craigslist purchase, meet at the store and activate it in the store. Someone not willing to meet you at the tMobile, AT&T or Verizon store for activation is probably a crook. I'm just saying.
tech_head said:
Actually, I meant black listed on that particular carrier.
Actually, it's difficult to blacklist a phone that is active on an account.
With Swappa, there is a transaction history. They also require registration and you need some kinds of account and a shipping address.
Craigslist leaves you absolutely no protection.
eBay gives buyer protection and dispute resolution. I've gotten a blacklisted phone via eBay. Went through dispute resolution and had my cash back in a few days.
There are always ways people will try to scam and you can mitigate that by being careful.
If it's a Craigslist purchase, meet at the store and activate it in the store. Someone not willing to meet you at the tMobile, AT&T or Verizon store for activation is probably a crook. I'm just saying.
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Click to collapse
yea man I hate/love Craigslist, I always have ppl offer to meet at their homes, and I'm like NO WAY, public play only, and if I am buying/selling phone I only meet at VZW s well.
it was funny the latest CL I sold sunglasses the guy asked to meet at his house, it was some 15 y/o with his parents lol.
never know what you're going to get, and he is one of the ones offered to have me come to his house. I would never give some random CL guy my address.
According to PayPal, you can file a claim regarding Craigslist purchases
Also, even with transaction history and sales documentation on sites like Swappa, the seller can still claim the device was stolen and have it blacklisted.
Now, the carrier can locally block the device from being used for a contractual or billing dispute, but that isn't blacklisted and can be used on a different carrier (not an MVNO from the blocked carrier).
deathtrip said:
According to PayPal, you can file a claim regarding Craigslist purchases
Also, even with transaction history and sales documentation on sites like Swappa, the seller can still claim the device was stolen and have it blacklisted.
Now, the carrier can locally block the device from being used for a contractual or billing dispute, but that isn't blacklisted and can be used on a different carrier (not an MVNO from the blocked carrier).
Click to expand...
Click to collapse
I'm sure you can file a claim for Craigslist, but you must use PayPal.
Craigslist is fine, but get a photo of the guys ID and a Bill Of Sale. But, I would go into the VZW or whatever store and activate on the spot as part of the transaction. That prevents the fraud.
The seller on Swappa, can claim theft, but you have a trail and the person's name and address and if you do it via PayPal, I always do, you get the protection.
I really feel bad for the OP.
I guess the moral of the story is, you can get ripped off anywhere and to mitigate that risk one must be very careful. Use transaction avenues that have the ability to get your money back should something go sideways.
Fortunately in the 15 or so phone transactions I've had; I've only had one issue and the seller made it right.
You must remember, when it comes to T-Mobile or AT&T devices, it doesn't matter where you are or if you activate it at the store or not.
What I'm saying is, right now, when it comes to T-Mobile or AT&T, anyone who has had the phone active on their account within a reasonable amount of time (not sure how many days prior to reporting) can report the device as lost or stolen, and as I said above, even if you meet at the wireless store to do the transaction.
That's just how screwed up the GSM market is right now.
deathtrip said:
You must remember, when it comes to T-Mobile or AT&T devices, it doesn't matter where you are or if you activate it at the store or not.
What I'm saying is, right now, when it comes to T-Mobile or AT&T, anyone who has had the phone active on their account within a reasonable amount of time (not sure how many days prior to reporting) can report the device as lost or stolen, and as I said above, even if you meet at the wireless store to do the transaction.
That's just how screwed up the GSM market is right now.
Click to expand...
Click to collapse
Wow; and wow spelled backwards is still wow.
But upside down it spells MoM and mom upside down makes dad happy ; but I digress.
Haha, that's funny. Haven't heard that one before.
tech_head said:
From "CheckESNFree.com"
Blacklist 354439052041318 09.04.2013 isBlacklisted stolen
From Swappa.com
ESN: 354439052041318 (IMEI)
IMEI Check
Blacklist This device is blacklisted.
This device has been reported stolen.
Someone got scammed.
It also could have been someone that didn't pay their bill. Phones get blacklisted when the ETF is unpaid.
Anyway, OP sorry to hear you got scammed.
Once on the list, almost impossible to get it off.
Best place to buy used phones is "Swappa.com"
Click to expand...
Click to collapse
ahh man never though to check Swappa, good thinking my friend!
OP, sorry to hear this bro..
Karma is real and it will come back.
Best of luck.

Alright Ladies and Gents

After spending an hour on the phone with Motorola, and being escalated five different times i finally spoke with someone who actually knew what they were talking about. The gentleman i spoke with said that there currently is no software available to unlock the BL for our Droid Turbo 2 how ever, they have my email on file and i was assured by the supervisor on duty for the tech dept that i would receive an email as soon as the BL unlock was available. So unfortunately unless the Devs here can find something, we are going to have to wait for Motorola to release there official unlock.
I will keep everyone posted here and as soon as i hear anything you will be the first to know.
I am curious, according to the FCC FAQ: "Your postpaid device is eligible to be unlocked by a participating provider after you have fulfilled the applicable service contract, completed the device installment plan or paid an early termination fee. Your prepaid device is eligible to be unlocked by a participating provider no later than one year after activation, consistent with reasonable time, payment, or usage requirements." It goes on to say that, "...providers have agreed to unlock eligible devices, provide you with unlocking instructions, or initiate an unlocking request to the device manufacturer – or provide an easily understood explanation of denial – within two business days of receiving an unlock request." For myself Verizon participates in the FCC's CTIA. My question stand has anyone gone through the formal channels with this and if so what was the result and if denied did they notify the FCC via their complaint section below the FAQ?
https://www.fcc.gov/consumers/guides/cell-phone-unlocking-faqs
http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service
My bloods curdling hearing the mear fact that we must talk to motorola's support...
nmbenson said:
I am curious, according to the FCC FAQ: "Your postpaid device is eligible to be unlocked by a participating provider after you have fulfilled the applicable service contract, completed the device installment plan or paid an early termination fee. Your prepaid device is eligible to be unlocked by a participating provider no later than one year after activation, consistent with reasonable time, payment, or usage requirements." It goes on to say that, "...providers have agreed to unlock eligible devices, provide you with unlocking instructions, or initiate an unlocking request to the device manufacturer – or provide an easily understood explanation of denial – within two business days of receiving an unlock request." For myself Verizon participates in the FCC's CTIA. My question stand has anyone gone through the formal channels with this and if so what was the result and if denied did they notify the FCC via their complaint section below the FAQ?
https://www.fcc.gov/consumers/guides/cell-phone-unlocking-faqs
http://www.ctia.org/policy-initiatives/voluntary-guidelines/consumer-code-for-wireless-service
Click to expand...
Click to collapse
this refers to carrier unlocking, say, moving a gsm locked phone from at&t to t-mobile. now with that regulation, most phones aren't locked any more, or are easily unlocked. does not affect the bootloader at all unfortunately
Man, the US cellular device market needs to be shaken up. ALL the OEMs need to band together - pull all devices from all carriers, make devices that're compatible with all carriers, and sell 'em at slightly over-cost through normal retail channels, IE: Walmart, BestBuy, Target, Amazon, Newegg, etc. Leave the carriers with nothing to sell but their service. No more locked-down devices. No more carrier lock-in.
I love my DT2, but every day that goes by without a 6.0 update, especially considering the kernel source is out, is a day closer to me buying an X Pure and selling the DT2.
Unless laws change, the carriers do NOT have to activate just any Ole phone that is compatible on their network... It in their best interest to usually, but if manufacturers tried to bully/strong arm them they could fix that very quickly...
Sent from my SM-N920V using Tapatalk

Who at LG can confirm Warranty extension?

My parents both have 5X phones purchased 1/1/2017. One phone has the bootloop issue and wont even bootup. The other still works but has had the bootloop issue periodically. We are coming up on 30months at the end of the month.
When trying the lg repair site, it states that the "device may be passed the warranted period" and to call a number if it was purchased more than 12 months ago. It also says a diagnostic and/or repair fee will be charged if the device does not meet all warranty requirements.
I called the number, the guy seemed to be reading from a script saying the warranty was 12mo from purchase and 15mo from mfr. When I mentioned the 30mo date, he told me to call google nexus support but I had read reports that they just forward you back to LG. He repeated the warranty script again. When I mentioned the 30mo thing again he said that in that case, I should send it in for repair. I asked if he can verify the 30mo and he said no. He said if they won't repair it under warranty, they'll just send the phone back. I asked about the diagnostic fee and he said that only applies to physical damage.
I am a little hesitant to just send it in based on a verbal, but I am coming up on 30mo soon.
Ideally, I'd like to send in one, wait for the other to come back the send in the second one. He said the date is based on when it is mailed out.
eng3 said:
My parents both have 5X phones purchased 1/1/2017. One phone has the bootloop issue and wont even bootup. The other still works but has had the bootloop issue periodically. We are coming up on 30months at the end of the month.
When trying the lg repair site, it states that the "device may be passed the warranted period" and to call a number if it was purchased more than 12 months ago. It also says a diagnostic and/or repair fee will be charged if the device does not meet all warranty requirements.
I called the number, the guy seemed to be reading from a script saying the warranty was 12mo from purchase and 15mo from mfr. When I mentioned the 30mo date, he told me to call google nexus support but I had read reports that they just forward you back to LG. He repeated the warranty script again. When I mentioned the 30mo thing again he said that in that case, I should send it in for repair. I asked if he can verify the 30mo and he said no. He said if they won't repair it under warranty, they'll just send the phone back. I asked about the diagnostic fee and he said that only applies to physical damage.
I am a little hesitant to just send it in based on a verbal, but I am coming up on 30mo soon.
Ideally, I'd like to send in one, wait for the other to come back the send in the second one. He said the date is based on when it is mailed out.
Click to expand...
Click to collapse
i sent my girlfriends in for the bootloop and she got it in like 2016 it was past the 12 moths so the 30 moths is real just get a new rep. she got same phone back still had glass screen protector on it just new motherboard.
also they gave free shipping both ways with a prepaid label
I called again and this time the person said the bootloop was covered. Now I asked about the 30mo and she was not familiar. The 30mo ends at the end of the month. I'd like to send one phone back then the other once the other is returned but by then it will be past 30 mo. The agent said she would note it and call to setup the second rma after the first is sent back. Now at no time did they ever ask for proof of purchase so maybe they dont care about the 30mo part.
The other thing, they said that if they find any physical/water damage or the issue is not a boot loop, then we have to pay repair cost or if we decline, we have to pay a diagnostic fee ($19.95) + tax/shipping. The second phone has been having the bootloop issue intermittently so I'm a little concerned that it wont be doing it when they inspect it. I could wait til it gets worse but who knows when this free repair period will end

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