HI all,
First post, go easy on me!
I've searched the forums trying to find the answer to this problem but have been unsuccessful. I successfully flashed my Galaxy W with slimbean 3.1.0 and had been using it successfully for over a month. I put it in airport mode to save battery, as I had done many times before, but this time when I turned it off the service never came back. I haven't had service since.
I have tested the SIM in another phone and it is working fine. I have also tried flashing a different ROM (CM10 Alpha 1) with no luck. I would reflash the phone with the stock firmware if there is any chance that would help, but I haven't been able to figure out how to do that via CWM. At this point I'm not exactly sure what to do. Is it possible that the this is a hardware issue?
Any advice would be greatly appreciated!
mitchm said:
HI all,
First post, go easy on me!
I've searched the forums trying to find the answer to this problem but have been unsuccessful. I successfully flashed my Galaxy W with slimbean 3.1.0 and had been using it successfully for over a month. I put it in airport mode to save battery, as I had done many times before, but this time when I turned it off the service never came back. I haven't had service since.
I have tested the SIM in another phone and it is working fine. I have also tried flashing a different ROM (CM10 Alpha 1) with no luck. I would reflash the phone with the stock firmware if there is any chance that would help, but I haven't been able to figure out how to do that via CWM. At this point I'm not exactly sure what to do. Is it possible that the this is a hardware issue?
Any advice would be greatly appreciated!
Click to expand...
Click to collapse
Yes it´s possible it´s a hardware issue you got after a while.
First thing I would try is to flash back to stock ROM and see if this fixes your issue. (With Odin)
There is a guide about how to do that, but am sorry not to point you to it right now. Its 4am here righ now and I already am having difficulties to write correctly. (need to go to bed soon )
If this helps I would suggest to update the baseband and then to try again with CyanogenMod.
But if reflashing the stock ROM doesn´t help either, I would suggest to contact the Samsung Service Center.
By flashing back to the stock ROM make sure you are flashing the one used in your specific country, because in the first place it also inculdes the baseband used in your country and in the secound place it also inculdes the country code Samsung might look at while testing your phone.
In Germany for example most SGW´s were sold with it´s specific coutry code. But there were also a few sold with the county code for the whole EU.
So you must care about such things when flashing back to stock ROM. For fixing it the country code is not important. Only the baseband used in your region is important. But I case you need to contact the Samsung Service Center it will be important.
Hope this helps a bit. Now I really need to go to sleep.
Does your IMEI number still ok? Cause I lost my Efs folder with IMEI number some time ago, in another Galaxy fone i had.
you can check it in Settings / About fone / Status / IMEI
If you lost it, you will have no service, no matter what rom you try.
In this case, you can try to repair using this http://forum.xda-developers.com/showthread.php?t=1308546 , not simple but saved my fone.
Hello Everyone. I've searched XDA and the net high and low trying to figure out what is going on here, but it has come time to post. Hopefully someone can point me in the right direction.
Bought my S3 from T-Mobile a few years ago, have installed a number of roms on it, but most recently updated to CM 10.2. I started having boot issues (phone would stop booting after a couple of restarts, not a sudden death syndrome phone, BTW). After using ODIN to load on root66-UVUEMJC (tmobile 4.3), and running into more issues, I ended up loading Stock 4.3 from Kies (yes, I realize this is a horrible mistake now).
That got me on my feet again, I used ODIN to install clockworkmod rom manager, then re-installed CM10.2. It was at this point where I noticed that I no longer had cellular network connectivity anymore. I've tried another t-mobile SIM in my phone to make sure it wasn't that, and it had the same problems:
On startup, my phone will connect to the cellular network and fill in all the fields under Status (including IMEI), but after a minute or so, I loose that and the device goes to "No Service". Nothing I've tried has been able to get this fixed. I have attempted to flash the latest modem as well with no luck.
As mentioned, any help would be greatly appreciated on what to look for / do to get this thing working so I don't have to drop a load on a new phone.
Thank you!
I've got a lot of problems actually. I have a Virgin Mobile Galaxy S3 (SPH-L710) with 4.4.2 that I rooted yesterday, but I didn't back up the stock ROM before trying to flash Cyanogenmod. I lost data, eventually I lost wifi, and then I think I bricked it trying to flash various things to fix it. I then tried to flash stock firmware but ended up with a phone that thinks it's on the Sprint network (still no mobile data). I haven't had any luck trying to find stock ROMs and kernels for Virgin Mobile (assuming that's what I need to fix it?). I'd like to be able to go back to the out-of-the-box unrooted ROM until I can do more research.
I'm completely new to the entire process and clearly got in over my head. I hope you guys can point me in the right direction.
Sir,
Please wait until mods will move this thread to the device specific forum.
For reply or more questions please register an account on XDA forums.
Stand by
Good luck
Thank you
So I think my problem is resolved. I used Kies to update the firmware, which seemed to successfully return the phone to unrooted stock. I reactivated my network via the VM website. I can send and receive calls and texts. The only thing is that I don't see the VM logo screen at startup. Should I be worried?
If everything is working as it should then no worries about a missing splash screen... Sounds like you're good to go
So as the title states I have the virgin mobile a5_chl variant and after flashing cm12 (build 05052015) I can no longer (or at least hardly ever) gain LTE signal back, no matter what ROM im on. It comes across saying I have no service and no signal and I can't text or call when trying to use LTE.
I have done the following to try and fix:
1. flash apn fix (obviously)
2. restore stock backup
3. try a different rom
4. completely RUU back to stock.
I believe the issue lies somewhere within the HtcOMADM_SPCS.apk but I'm not 100% sure about that. According to any thing i've found the HtcOMADM_SPCS.apk is the "vDM client" that allows for profile updates (when i try to do a profile update it either says vDM client has stopped responding or the the profile update could not be completed). I've tried uninstalling and reinstalling the HtcOMADM_SPCS.apk but that only provided a fix once and when i rebooted my phone I lost signal again.
I'm pretty much at a loss as to what to do as virgin mobile gives me the usual run around that they are "having tower issues" so I'm hoping maybe someone on here can help out. If you need any further information please ask and I'll provide, I tried to be thorough when creating this thread. Thanks for any help.
BUMP / Can someone from VM USA upload a copy of the HtcOMAD_SPCS.apk it can be found in system/app/HtcOMAD_SPCS. It would be very much appreciated if you could
Same exact issue
tsmith1223 said:
BUMP / Can someone from VM USA upload a copy of the HtcOMAD_SPCS.apk it can be found in system/app/HtcOMAD_SPCS. It would be very much appreciated if you could
Click to expand...
Click to collapse
Really weird been using cm12 worked well. Tried carbon worked perfectly! I went to bed and woke up no signal no data no anything . tried everything you did.
EDIT: just realized 3g also dose not work! in serious need of help. USA Virgin mobile phone. Rooted S-off. Currently back on carbon backups/new roms do not work. i get no service can only use wifi.
:crying::crying::crying:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.