Develop Bugs

[Q] R800i Battery & heat issue

Hello,
I've browsed the xda forums and few others extensively for solution of my issue, though to no help at all.
For the starters some numbers and general info:
Phone: R800i Xperia Play, 2.6.32.9-DooMKernel, Xperia NXT v.1.3.
Only default stuff running in the background.
For testing and possible solution, apps I've installed:
Advanced Task Manager,
No-Frills CPU (min. 134 MHz, max 1.114 GHz, smartass, sio),
Battery Defender (Temp 32C, voltage: 3.0V, changed from 4.0V).
I always keep Data, WiFi, Bluetooth, GPS off, unless I need them. Brightness is about 30% most of the time, no auto-brightness control.
For solution purpose I've got manual network selection for 2G, usually it is 2G/3G auto search - never got issues with this.
I've got two batteries, stock one and a Tell Me one, both 1500 MAh, both never had any issues.
Today morning (7AM), as usual, I've disconnected fully charged phone from the charger. I haven't noticed a thing that could be off about the phone.
I've went to the work, and around 11 AM I've messaged a little, and then I've noticed a weird thing - phone was very hot and the battery info said that it is on around 30%. Of course, first I've tried was to reboot the device, and lower the maximum frequency of the CPU.
Unfortunately it wasn't a bug or a mistake - phone really had around 30% charge left. I've got a usb cable from a co-worker to keep the phone from dying.
In the meantime, I've tried resetting the phone to factory defaults, tried flight mode, setting everything to off - nothing helped. Also, what's more weird - phone was charging incredibly slow (that might be because of charging from PC USB) when turned off and it still was hot.
I've realized that phone is getting really hot only in one area - near top right corner (place where light sensor is), on the backside, after you extend the phone (there is a little screw there, under 'sticker').
After getting back to home, I've tried charging the first battery to 100% - it completed, using stock charger, but it took quite longer than expected. Discharging is quite fast - 1% per 4-5 minutes. In ~50 minutes I've got 90%. This gives roughly 7 hours of work on battery. In flight mode, with everything turned off, with CPU on 134 MHz.
On a second battery, which I have in right now, I am steadily progressing from 93% to the 0% at the speed of 1% per 3 minutes.
Phone is +2 years old, not on warranty.
Any advice could be really appreciated.

Is it a stock battery or an aftermarket? I had an aftermarket battery once. It had a similar response in my phone. Bought another battery. OEM and solved it.
Sent from my R800at using xda premium

Maybe it's battery fault.
One of my battery did the same thing (it even got even bigger due gasses inside it). Replaced it and it's working fine.
If it happends on both batteries, maybe it's hatdware issue. In worste case, something inside phone is shortcutted and drainibg current, causing heating. Maybe opening phone and cleaning parts inside could help.
Sent from my R800i using xda app-developers app

Wouldn't hurt to open it up and using an eraser clean the battery contacts inside phone and on battery itself. Then use a can of compressed air to blast that bad boy.
Sent from my R800at using xda premium

I've got two different batteries, stock one that came with phone, and a second aftermarket one, which was rarely used - only on long trips when I wanted to play. Both of them couldn't be damaged like that.
Phone never fell on the floor, is always in protective rubber-like 'case' and of course it never even touched water.
Right now heat is strong enough to be a bit painful if you slide the phone out and touch the light sensor area on the backside. I will try to get some torx screwdrivers and open up this part, but I doubt I will find anything. I was wondering if switching back to stock rom could help.
I'm really at loss here since I don't wanna buy new one, though they're cheap right now (about 150$ in my area with 24 month warranty, without any contract), since I've got some holiday plans and wanted to have some more funds. I can go by with the 4-5 hour discharge time if I have a cable on me since I'm working at the office with computers. I can always charge the phone, but knowing that usually I never even fell under 80% after 8 hours at work is kind of bothering.

Have you reformatted the phone via flashing a ftf file... see if that fixes the issue.

Maybe try to use it without battery. Connect charger, remove battery while still powered on, and wait 15minutes (as i recall, it will not turn off). If phone is still hot, then it's not battery related problem.
Sent from my R800i using xda app-developers app

Bakisha said:
Maybe try to use it without battery. Connect charger, remove battery while still powered on, and wait 15minutes (as i recall, it will not turn off). If phone is still hot, then it's not battery related problem.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Actually I've tried this and I've got some results. Phone turns off when it stays this way in OS for a while, so I did that in Boot manager, which I thought won't be affected by OS itself, and I was right - phone stays on, with screen on. Unfortunately, it is very hot in the 'usual' place. So we can root out the possibility that this is a battery issue.I am not quite sure, but also this is certainly not antenna, since it is off in the boot manager, as well as WiFi, BT and GPS.
So could it be that the kernel itself, which must have some module responsible for power management, went crazy? That is just my wild (hopeful) guess, and I wish that flashing will help. Any ROMs that you can advice?

FouLu said:
Actually I've tried this and I've got some results. Phone turns off when it stays this way in OS for a while, so I did that in Boot manager, which I thought won't be affected by OS itself, and I was right - phone stays on, with screen on. Unfortunately, it is very hot in the 'usual' place. So we can root out the possibility that this is a battery issue.I am not quite sure, but also this is certainly not antenna, since it is off in the boot manager, as well as WiFi, BT and GPS.
So could it be that the kernel itself, which must have some module responsible for power management, went crazy? That is just my wild (hopeful) guess, and I wish that flashing will help. Any ROMs that you can advice?
Click to expand...
Click to collapse
Well, to test if everything is working properly, flash stock firmware with flashtool (even kernel). Test all functions of phone with apps (wifi, BT, gps, 3g, flashlight, tear-front camera). If all works, maybe some chip is overheating.
In that case, if you don't know how to open phone, maybe it's best to take it to service.
If you do know how to open it, first start cleaning enterier. If that don't help, try to power it while dissasembled, and see what chip is overheating and google for it's model to see what it is.
Sent from my R800i using xda app-developers app

Bakisha said:
Well, to test if everything is working properly, flash stock firmware with flashtool (even kernel). Test all functions of phone with apps (wifi, BT, gps, 3g, flashlight, tear-front camera). If all works, maybe some chip is overheating.
In that case, if you don't know how to open phone, maybe it's best to take it to service.
If you do know how to open it, first start cleaning enterier. If that don't help, try to power it while dissasembled, and see what chip is overheating and google for it's model to see what it is.
Sent from my R800i using xda app-developers app
Click to expand...
Click to collapse
Thanks for advice. I will flash the phone completely to stock and test it. Actually, if it is turned off, it is not heating up but starts to when I try to charge the battery.
I'm working at IT company, but my knowledge ends at the desktop computers actually, certainly I am not into electronics - I can tell when capacitors on motherboard are starting to go bad, but that's it. Starting from laptops, some parts are to small and prone to damage to be just opening and looking around.
I suppose if the stock kernel won't help, I will seek assistance of some service since they always give some kind of warranty for repairs. Of course, I will keep this topic updated, since there might be same kind of lost soul with the same problem.

FouLu said:
Thanks for advice. I will flash the phone completely to stock and test it. Actually, if it is turned off, it is not heating up but starts to when I try to charge the battery.
I'm working at IT company, but my knowledge ends at the desktop computers actually, certainly I am not into electronics - I can tell when capacitors on motherboard are starting to go bad, but that's it. Starting from laptops, some parts are to small and prone to damage to be just opening and looking around.
I suppose if the stock kernel won't help, I will seek assistance of some service since they always give some kind of warranty for repairs. Of course, I will keep this topic updated, since there might be same kind of lost soul with the same problem.
Click to expand...
Click to collapse
When you are on stock kernel, test offline charging too (phone turned off, but charging). So heating problem is only limited to battery-charging electronics-kernel).
Post your results when/if it's fixed, no matter what they are. Good luck

Bakisha said:
When you are on stock kernel, test offline charging too (phone turned off, but charging). So heating problem is only limited to battery-charging electronics-kernel).
Post your results when/if it's fixed, no matter what they are. Good luck
Click to expand...
Click to collapse
Unfortunately, after flashing to stock R800i_4.0.2.A.0.79.ftf I still have this weird overheating issue and the battery is draining really fast. Seems like this is hardware problem, not a software one, since I tested it in many different ways to no help at all.
I will not let go off my XPlay, as I will visit service and try to repair The Best Gaming Phone to Date, though I will buy a new phone, which will be Xperia S, since I've got my eyes on it ever since I played on my friend's one - Final Fantasy 7 with OpenGL plugin in fpse looked really great, and the controls were fine for my tastes.
When I get the XPlay fixed, I will update this thread, since I like this phone and would like to have it back and running.
Thanks for all the help, I really appreciate it

[SOLVED] NOTE 10.1 2014 edition - fake battery percentage / battery drain issue

hi guys,
I have learnt a lot from xda and had been using this site for all of my android issues and mods. This is just fabulous.
So, I have been using my Note 1 0.1 since a couple of weeks and it's battery was acting in a funny manner.
PROBLEM
Sometimes it played well down to 60% from a full charge , then down to 15% in a minute and then down to 4% in next 5 minutes. Then i would restart the tablet and watch the battery suddenly having around 35% battery. THIS WAS SO WEIRD.
I used many battery calibrators from play store but none of them worked.
SOLUTION
And then out of frustration, I pulled out the back cover, took out the battery connector, and then placed it firmly, back to its place. switched it on used it for couple of minutes, and noticed the battery percentage. restarted, YAYY! same battery percentage. used it again, restarted, checked again. did it more often and noticed that the issue was solved.
CONCLUSION
The connector of the battery on the main board gets loosen up with time (maybe) and there is interruption of current transfer.
therefore the battery gets it's funny character.
HOPE I SOLVED YOUR PROBLEM, CHEERS!

Hi,
i have the same issue...
is there anybody tried this and can confirm this solution?
I also will try it.

More information
I tried to do what you suggest, I opened the tablet and found this:
can you please explain what to remove and how? Thank you

Lift the tape where the two back ribbons connect, release the clamps, remove the ribbons and reinsert them firmly and replace clamps and tape. That is what i did. Been having this problem for months! Will report back when i drop below 50. That is when all my problems start. Really hope this works!! Thanks for the help!
Update: I am sad to report that I am still experiencing the same problem.

ttreed07 said:
Lift the tape where the two back ribbons connect, release the clamps, remove the ribbons and reinsert them firmly and replace clamps and tape. That is what i did. Been having this problem for months! Will report back when i drop below 50. That is when all my problems start. Really hope this works!! Thanks for the help!
Update: I am sad to report that I am still experiencing the same problem.
Click to expand...
Click to collapse

ttreed07 said:
Lift the tape where the two back ribbons connect, release the clamps, remove the ribbons and reinsert them firmly and replace clamps and tape. That is what i did. Been having this problem for months! Will report back when i drop below 50. That is when all my problems start. Really hope this works!! Thanks for the help!
Update: I am sad to report that I am still experiencing the same problem.
Click to expand...
Click to collapse
I think this is wrong. In my suggestion the power connector is the white one in the middle with the red and green cables. Just remove the tape and lift the connector upwards to you.
I think the other two black ribbons are for the USB port and for the mic or so.
It worked for now. The battery consuming is extremely better then before.
I hope this solved the issue.
merry Christmas to all
LamerMmc

I apologize i left that part out but yes i did that as well. I would like to see others people's results as well though.

Or is it a rogue app?
I've been having the same, infuriating issue, including the CPU getting really hot.
I reflashed ROMs over and over, with and without formatting data, I went back to stock, flashed different kernels...OMG, the amount of time I have wasted is frightening.
I'm finally trying the following and it seems to be working:
- full wipe, reflashed Hyperdrive 4.1, as per his instructions
- on boot, waited 10 minutes and rebooted.
- after reboot I didn't allow ANY automatic updating and I started reinstalling apps one by one.
- battery life has been stable!
- And now I may be on to something! Yesterday, after updating the following 10 apps, the same crazy battery performance reappeared. Then when I uninstalled the updates to these 10, the battery life returned to normal and not acting crazy:
- Dropbox
- ES File Explorer File Manager
- Gmail
- Google
- Google Keyboard
- Google Text-to-Speech
- Google+
- Maps
- Papergarden (Tab S)
-Samsung Link
I'm going to one-by-one see which one induces the crazy battery performance.
Watch this space...
UPDATE: I think it's Samsung Link...when I updated it, the same f****ed-up battery behavior came back! I think I found it! Woo-hoo! Woo-hooo!

I`m having this issue too, got bored changing roms and kernels, KK or LP still no result.
Battery drains much faster on gaming like Dead Trigger 2. 100% to 20% less then in one hour. If browsing and watching videos or doing other stuff SOT is nearly 4-5 h. Besides, when boot into recovery, battery percentage always differs from ROM one and never matches to it. Didn`t try yet method in OP, but anyway, I`m interested in this NewPower99 Battery replacement kit. Did anyone test it?

kornelius1982 said:
I`m having this issue too, got bored changing roms and kernels, KK or LP still no result.
Battery drains much faster on gaming like Dead Trigger 2. 100% to 20% less then in one hour. If browsing and watching videos or doing other stuff SOT is nearly 4-5 h. Besides, when boot into recovery, battery percentage always differs from ROM one and never matches to it. Didn`t try yet method in OP, but anyway, I`m interested in this NewPower99 Battery replacement kit. Did anyone test it?
Click to expand...
Click to collapse
I would be interested, but since we have three months lefts until Mobile World Conference in March and we could see the Note 10.1 2015 or Note pro alongside GALAXY S6.

Solution
I take the tablet to the samsung and the problem is the board, they had to change this part.

bilalraybrig said:
hi guys,
I have learnt a lot from xda and had been using this site for all of my android issues and mods. This is just fabulous.
So, I have been using my Note 1 0.1 since a couple of weeks and it's battery was acting in a funny manner.
PROBLEM
Sometimes it played well down to 60% from a full charge , then down to 15% in a minute and then down to 4% in next 5 minutes. Then i would restart the tablet and watch the battery suddenly having around 35% battery. THIS WAS SO WEIRD.
I used many battery calibrators from play store but none of them worked.
SOLUTION
And then out of frustration, I pulled out the back cover, took out the battery connector, and then placed it firmly, back to its place. switched it on used it for couple of minutes, and noticed the battery percentage. restarted, YAYY! same battery percentage. used it again, restarted, checked again. did it more often and noticed that the issue was solved.
CONCLUSION
The connector of the battery on the main board gets loosen up with time (maybe) and there is interruption of current transfer.
therefore the battery gets it's funny character.
HOPE I SOLVED YOUR PROBLEM, CHEERS!
Click to expand...
Click to collapse
Thanks dude, that really helped me. I got rid of the the fake percentage and I have the feeling that my battery improved . Thank you again

tab gets flickering screen and reboots

I dropped by tablet battery down once and now every so often the screen flickers with vertical lines and this is followed by loss of network and the thing reboots.
I've read this to be a battery problem.
Warranty is still active but I've rooted it and my Knox counter has gone up.
What do you think XDA? Just get a replacement battery?

NightShadow02 said:
I dropped by tablet battery down once and now every so often the screen flickers with vertical lines and this is followed by loss of network and the thing reboots.
I've read this to be a battery problem.
Warranty is still active but I've rooted it and my Knox counter has gone up.
What do you think XDA? Just get a replacement battery?
Click to expand...
Click to collapse
If you have the ability, since it was dropped, I would open it and make sure connection is tight to battery and screen. Then if it still acts up, get a battery. Several people had battery issues out of the box. All it turned out to be for a few was a loose connection.

i was thinking about that but i'm afraid of voiding warranty. do i even still have warranty? due to the knox?

flhthemi said:
If you have the ability, since it was dropped, I would open it and make sure connection is tight to battery and screen. Then if it still acts up, get a battery. Several people had battery issues out of the box. All it turned out to be for a few was a loose connection.
Click to expand...
Click to collapse
Well ive opened it up and tightened everything i can see and it seems to work ok for a while, when the charge gets to around 20-30%, the tablet flickers, all mobile connections are lost and 75% of the time, reboots.
So i went ahead and got a new battery. Now this was worse kinda. At random moments, like unlocking the screen, or replying to a message, or maybe just a high cpu load event, the tablet just turns off and is unable to be powered back on without first connecting it to a power supply like a wall charger or a power bank.
The time and date will be reset once its back on and ill have to wait a few minutes before the auto network time setting kicks in before i can use something like whatsapp.
Anyone got any clue what might be causing this problem? Thanks in advance, helpful xdarians.

NightShadow02 said:
Well ive opened it up and tightened everything i can see and it seems to work ok for a while, when the charge gets to around 20-30%, the tablet flickers, all mobile connections are lost and 75% of the time, reboots.
So i went ahead and got a new battery. Now this was worse kinda. At random moments, like unlocking the screen, or replying to a message, or maybe just a high cpu load event, the tablet just turns off and is unable to be powered back on without first connecting it to a power supply like a wall charger or a power bank.
The time and date will be reset once its back on and ill have to wait a few minutes before the auto network time setting kicks in before i can use something like whatsapp.
Anyone got any clue what might be causing this problem? Thanks in advance, helpful xdarians.
Click to expand...
Click to collapse
I'm not by any means an expert or repairman of any kind, just so you know. I'm thinking maybe a loose connection at the terminals on the board the battery connects to or if they use a separate board for the battery to connect to and then to the main board it may be somewhere along in there. Maybe a loose wire going into the tab that connects to the prongs. It sure sounds like something isn't making a good connection. Sounds like a load gets put on it and it and that bad connection can't handle the load.
Might just be you're going to have to send it off...

You may be right. Sounds like a particular connection which does higher load or something. Once i put the tablet in power save mode, the symptoms never reappeared. I dont notice a drastic slowdown in the tablet either. Probably am prolonging the inevitable.

Same Symptoms
NightShadow02 said:
You may be right. Sounds like a particular connection which does higher load or something. Once i put the tablet in power save mode, the symptoms never reappeared. I dont notice a drastic slowdown in the tablet either. Probably am prolonging the inevitable.
Click to expand...
Click to collapse
I am facing exactly same issue what you have described and am in same situation, have tripped Knox on my Tab S 8.4.
I can see that you have been able to suppress the behavior by putting it to Power Saving mode. Have you experienced flicker and reboot since then? I am planning to take it to Samsung store not sure if they will honor warranty, did you tried that?

misrasandeep said:
I am facing exactly same issue what you have described and am in same situation, have tripped Knox on my Tab S 8.4.
I can see that you have been able to suppress the behavior by putting it to Power Saving mode. Have you experienced flicker and reboot since then? I am planning to take it to Samsung store not sure if they will honor warranty, did you tried that?
Click to expand...
Click to collapse
nope, ever since the Power Saving mode solution, it hasnt flickered and rebooted yet. and my warranty was expired by that point so i didnt bring it to the shop. no noticable reduction in performance so far

possible battery connector
NightShadow02 said:
Well ive opened it up and tightened everything i can see and it seems to work ok for a while, when the charge gets to around 20-30%, the tablet flickers, all mobile connections are lost and 75% of the time, reboots.
So i went ahead and got a new battery. Now this was worse kinda. At random moments, like unlocking the screen, or replying to a message, or maybe just a high cpu load event, the tablet just turns off and is unable to be powered back on without first connecting it to a power supply like a wall charger or a power bank.
The time and date will be reset once its back on and ill have to wait a few minutes before the auto network time setting kicks in before i can use something like whatsapp.
Anyone got any clue what might be causing this problem? Thanks in advance, helpful xdarians.
Click to expand...
Click to collapse
I have seen this problems on 2 tablets 10.5 and 8.4 the connector where battery is connected on motherboard gets loose which causes reboots and flicker
Solution in my case was resoldering that connector again

i had the same problem, opened up my tablet, just disconnected the battery, cleaned the contacts, pushed it back, made sure its nice and snug, put it all back together and now battery doesn't drain as fast, no more flickers and reboots!

hmm. i'll have to give it a try. you think this may be something to do with condensation?

Sorry for the bump, but I'm having this issue as well on my S 8.4. Custom ROM. The thing with me is that it's not consistent. One day, it will do it a few times; others, no issues whatsoever. I'll try the suggested if it gets progressively worse.

Hey guys,
Unfortunately our home's tablet (Tab s 8.4 Wifi) has the same problem.
It never did weird whatshowever, but when I flashed a custom rom (which went perfectly smooth actually) the screen flashes and the tablet reboots sometimes.
Now it weird that this never happened before and only when I flashed a custom rom it began showing this behaviour.
I am affraid of opening this tablet, and I guess because of the custom rom there is no warranty left anymore (or can this be bypassed by some terminal trick?)
Also I question myself if this is not a software issue, and that it can be fixed with software or so?
Thanks for answering!

My Fix
Hey Guys!
I might have some surprising news to tell about this "issue".
I saw some unboxing video's and saw at what place the battery connector was placed. It was some sort of a 'push to click' system.
So what I did was the following:
I pushed the tablet at the place of the battery connector. I tried this at various places until I heard a *click*.
Now I don't have this issue anymore. Jay!
I hope this will help you too!

I started to have the same issue on a Tab Pro 12.2, presumably after the battery has lost considerable amount of its energy. Normally I remember this tablet to have a dazzling 10+ hours of usage time. Just after some serious usage time of more than 2 years this issue started, along with increasing temperature and finally reboot. From time to time Android gave a warning message about overheating. From time to time charge values drop big values at a time. From 45 to 20 or 80 to 50. Seems arbitrary. This was happening even when I was on stock, then I switched to some Android 6 stock port from some other tablet. Still the same.
I believe the battery needs replacement. (That's obvious after 18 months, I just mean blinking is related to this) Hope I can find a high quality one cause there are several garbage batteries.

Fixed dreaded bootloop I think!!!

I do believe I fixed my bootloop caused by the CPU. I need some feedback though. Anyone want to download Cpu Temperature from google play and report back with their IDLE temp? I have not done any extensive testing yet such as stress tests etc since I'm still letting my battery charge up. But would like to know what your IDLE temps are compared to mine. I was faced with the dreaded bootloop that happened literally out of nowhere. After doing this fix I have had my phone sitting and charging for about 30 minutes now as where before I couldn't even reach the red Verizon boot screen without keeping it in the freezer for 10 minutes and then powering on only to be able to use it for two minutes. My IDLE temp with screen on at 20% brightness is 29c

phonepie said:
I do believe I fixed my bootloop caused by the CPU. I need some feedback though. Anyone want to download Cpu Temperature from google play and report back with their IDLE temp? I have not done any extensive testing yet such as stress tests etc since I'm still letting my battery charge up. But would like to know what your IDLE temps are compared to mine. I was faced with the dreaded bootloop that happened literally out of nowhere. After doing this fix I have had my phone sitting and charging for about 30 minutes now as where before I couldn't even reach the red Verizon boot screen without keeping it in the freezer for 10 minutes and then powering on only to be able to use it for two minutes. My IDLE temp with screen on at 20% brightness is 29c
Click to expand...
Click to collapse
To add to the above I then downloaded StabilityTest (ROOT optional) from the google play store to stress test the CPU and ran the classic test for exactly five minutes and then switched directly back to Cpu Temerature at the CPU temp was at 43c so if anyone could also run that test for five minutes on the classic test and report back with their CPU temp I'd appreciate that too.

phonepie said:
To add to the above I then downloaded StabilityTest (ROOT optional) from the google play store to stress test the CPU and ran the classic test for exactly five minutes and then switched directly back to Cpu Temerature at the CPU temp was at 43c so if anyone could also run that test for five minutes on the classic test and report back with their CPU temp I'd appreciate that too.
Click to expand...
Click to collapse
Just an update, Has been a few hours now and phone is still working after playing angry birds, taking pictures and videos, using facebook and messenger, watching youtube 1080 60fps, and keeping screen at 100% brightness my average IDLE CPU temp is hovering around 35-37c

phonepie said:
Just an update, Has been a few hours now and phone is still working after playing angry birds, taking pictures and videos, using facebook and messenger, watching youtube 1080 60fps, and keeping screen at 100% brightness my average IDLE CPU temp is hovering around 35-37c
Click to expand...
Click to collapse
How in the world did you fix this?

HamBone625 said:
How in the world did you fix this?
Click to expand...
Click to collapse
(attempt the following fix at your own risk I am not responsible for any damages to your phone or property or anyones else's property)
Checking back in. Turns out to be a partial fix. Under normal phone use it works fine. The problem comes when you do a factory reset. The way I fixed mine was I took the phone apart, Took the motherboard out and on the center back of the mother board that faces towards the screen is a piece of thermal tape (very thin) I then took some polished copper and hammered it out to about the thickness of half of a dime. and then cleaned and polished the copper again. (make sure it is pure copper not a penny as most these days aren't 100% copper) Then use some arctic silver 5 thermal paste or even better a NON conductive thermal paste... Take the thin thermal tape off of the processor on the motherboard. Then apply thermal paste on the processor covering entire processor about half the thickness of a dime. Next take your copper which should be at least the size of the processor and stick it onto the processor. Then put everything back together. If your phone is in the middle of a factory reset put it in the freezer between two paper towels for 10 minutes then turn it on and complete factory reset with it still laying in freezer between paper towels. I can't guarantee this will work for others but this is what worked for me. The phone just still gets too hot during a factory reset. I got the idea for this from the following video on youtube and then added my own little spin on it in places.
https://www.youtube.com/watch?v=QijWruGXqX8

Thank you. No one answered me in the International thread, but it looks like you did the same thing I did and factory reset f* everything up for you too...
Anyway, do you have a blue spot on screen due to pressure?
Sent from my SM-G935F using Tapatalk

Unfortunately this didn't work for me wish it did though..

I got the bootloop after owning my G4 for about 18 months. Tried all the software fixes, heating, cooling etc, and got precisely nowhere. However, dismantling the phone, and heating the CPU with a heat gun on low power, followed by a bit of pressure, then reassembling with some thermal grease on the core, has resurrected the phone with no data loss. (Still going to buy a new phone though).
Only problems are - I constantly get a message saying "Unfortunately, Apps Update has stopped." This pops up every time I use the phone, change a screen, open an app etc. and I cannot find a way to fix it.
- LG backup seems to have stopped working properly as well - it won't perform an update, although it does prepare one, and the buttons have decided to label themselves in dots (presumably Korean or something) rather than English scrip, so it is difficult to see what each button does. However, I have backed up all my data through LG Bridge.
- battery life seems awful - but this seems to be a Marshmallow problem, rather than the phone.
- I'm getting a new one because they're cheap, and also I'll have a UK version so I can root, unlock etc. etc.

Same miserable story here. But I don't know how to disassemble phones so I sent it to a friend and he told me its a general problem with the LG G series where the CPU soldering detaches from the mainboard. Every few days I have to sent it back to fix it again, such a pain in the ***...
Mine was as good as a new so I won't buy any LG high-end product after this one ever again.
Sent from my Nexus 7 using Tapatalk

You know if you contact lg you can get an replacement even though if you have no warranty

ANDROID2468 said:
You know if you contact lg you can get an replacement even though if you have no warranty
Click to expand...
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is this something you've had success with personally?
if so could you let us know the number you called you initiate this?
Thanks.

Check this out. Fill out the form on the right. They'll send you a survey and get more info about your case.
http://www.girardgibbs.com/lg-g4-bootloop-class-action-lawsuit/

Just had mine which was out of warranty fixed by LG free after I contacted them, so if you own a bootlooping VS986, there's still hope for it.
ANDROID2468 said:
You know if you contact lg you can get an replacement even though if you have no warranty
Click to expand...
Click to collapse

mrmacatac said:
is this something you've had success with personally?
if so could you let us know the number you called you initiate this?
Thanks.
Click to expand...
Click to collapse
I have the LG G4 vs986 so I went to the Verizon store. Try calling this number 1 (800) 243-0000

And what did they do to resolve this issue?
ANDROID2468 said:
I have the LG G4 vs986 so I went to the Verizon store
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divineBliss said:
And what did they do to resolve this issue?
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They sent me a new phone and I shipped my old one

New software update (25.266.5)

Hope this brings some major fixes
size: 9.9 mb
looks like it is just a security patch update. Patches are now updated to 1st October 2017.

ferolac said:
Hope this brings some major fixes
size: 9.9 mb
looks like it is just a security patch update. Patches are now updated to 1st October 2017.
Click to expand...
Click to collapse
I am facing battery draining issue since nougat . I hope this fix this issue in coming update.
---------- Post added at 11:04 AM ---------- Previous post was at 10:40 AM ----------
earthworm82 said:
I am facing battery draining issue since nougat . I hope this fix this issue in coming update.
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same here

Up
Any information about 7.1 ?

Pretty sure this update is the reason my phone just turns off randomly... Have to plug it into an OEM charger to get the phone to start back up. Battery drains naturally over time if I don't use the phone, but if I try to run apps, it randomly shuts off.

Toxonuts said:
. . . it randomly shuts off.
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i am also facing random reboots, mostly few minutes after unplugging the phone from charging

ferolac said:
i am also facing random reboots, mostly few minutes after unplugging the phone from charging
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Sounds like similar situation that I have. If I leave the phone unattended + off the charger, it will be fine and gradually the battery will die. If I go to use apps, the phone will randomly shut down and require an OEM charger to be used again.
Later today I will be disassembling this phone to ensure nothing internal is loose, as it could be possible that something is nearly disconnected causing the phone to freak out. If I can't find a resolution, time for a new phone!

Toxonuts said:
. . . time for a new phone!
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if its fixable do post an update here, please

ferolac said:
if its fixable do post an update here, please
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Hello! Not sure if I just got lucky, but my phone is now working fine after fully disassembling it and re-assembling it. My guess is that the battery pin connector gets loose over time.
Here are a few videos that will prove to be useful in your journey:
https://www.youtube.com/watch?v=3IYaFmbwFOA
https://www.youtube.com/watch?v=6ukUd6mPtew **Although this video is covering REPLACING the charging port, it also provides good info on how to ensure the power + volume up/down buttons go back in
---
It took be about 30 minutes to fully disassemble the phone. Some words of advice: MAKE SURE that all connectors are tightly secured and locked in place (to be locked in place, the black bar should be at the top of the connector -- I ended up putting the phone back together and the screen was all twitchy due to some loose connections). So, it may have totally been unrelated to this software update, as it SEEMS to be working for now. I did notice that my battery indicator is a bit out of whack after fully disassembling, so I'm going to let the battery drain all the way then fully charge it up again to see if that gets resolved by doing that as well.
Worth a shot -- I ended up having all the needed tools (heat gun / T4 and T5 screwdriver / spudger tool / something sharp like razor blade to peel off back cover).

time to buy a heat gun

Now my battery is draining ...
ferolac said:
Hope this brings some major fixes
size: 9.9 mb
looks like it is just a security patch update. Patches are now updated to 1st October 2017.
Click to expand...
Click to collapse
Since applying this security patch my Droid Turbo 2 is now draining battery badly. I did a factory reset from within the Settings -> Backup & Reset thinking that might help. It seems to be draining equally fast even after doing that. I might make it 7 hours before its dead (it was easily lasting through the day with 30% or more charge left after 15 hours). The phone is always hot as well, even just sitting on my desk next to me.
Any thoughts as to doing a factory reset from Power + Volume down resulting in a difference? I am not super familiar with the difference between that type of reset and a Backup & Reset within the phone.

lilspud503 said:
Any thoughts as to doing a factory reset from Power + Volume down resulting in a difference? I am not super familiar with the difference between that type of reset and a Backup & Reset within the phone.
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no as far as i know, both methods do the same thing. Having a factory reset option in recovery mode is handy when the phone cannot boot properly

Come on Motorola
You can't do this to me!
I bought this phone and it came with Nougat 7.0 and this happens?
Shutdowns randomly, Battery going down so fast.
OMG I regret getting it! and what's funny.. I can't do anything to fix this. I have just to sit there looking at my kinda-broken phone.
Thanks Moto.

lilspud503 said:
Since applying this security patch my Droid Turbo 2 is now draining battery badly. I did a factory reset from within the Settings -> Backup & Reset thinking that might help. It seems to be draining equally fast even after doing that. I might make it 7 hours before its dead (it was easily lasting through the day with 30% or more charge left after 15 hours). The phone is always hot as well, even just sitting on my desk next to me.
Any thoughts as to doing a factory reset from Power + Volume down resulting in a difference? I am not super familiar with the difference between that type of reset and a Backup & Reset within the phone.
Click to expand...
Click to collapse
There shouldn't be much of a difference, but if you believe the problem to be software related, I suggest doing the Power + Volume down option and DO NOT add back your gmail account (which will sync your contacts/apps/photos/etc.) until thoroughly testing the device. It might just be an app causing it, but more than likely this damn update. All of my problems started after the update as well, so I don't know if phone manufacturers release specific updates to force user's to upgrade, but it's BS. Even moreso because you can't rollback to an older version of Android as the Bootloader is locked and nobody has cracked it.

Moto X Force (XT580) have not recieved any update after the Last N update , securiy patch is still as before. Good to se Verizon is updating , hope Motorola/Lenovo rolls out the same

Looks like the Update has HIT the Moto X Force (XT1580) finally..The version looks diffrent from the verizon dt2. Hope it brings improvement to device:fingers-crossed::laugh:

Hi everyone -
I replaced my battery in my Droid Turbo 2 about 1.5 weeks ago, and it has appeared to resolved my issue. If you are having random shutdown issues after this update, you might just also been plagued with a bad battery. Replacement batteries are $20-$30 online, and take about 15-20 minutes to replace. Since replacement, my phone has been working fine. Going forward, I am going to try to use OEM chargers, avoid allowing my phone to stay on charger after 100%, and to not use Apps that drain the battery for long periods of time.