Related
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse
Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Click to expand...
Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Click to expand...
Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
Click to expand...
Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
Click to expand...
Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Click to expand...
Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.
I finally ran into the bootloop problem that is common with early G4's (if you have a serial number that starts with 505, you're basically gonna be screwed at some point). Since it's a hardware issue that LG acknowledges, I sent it back to the factory under warranty, waited for two weeks using my old backup phone, and finally received it back today.
Ready for the fun part? They had repaired something that wasn't broken (kind of like surgery on the wrong body part) and had not touched the bootloop issue! They fixed "No power with cable" by replacing the flash memory. This was never an issue. The frustrating thing is that they didn't even restart the phone to find out if it had been fixed, because if they had it would have gone right back into the bootloop. Arg!
The G4 is now back on route to LG. I said they should give me a new phone, but customer service said they only do that if it cannot be repaired. I'll keep my fingers crossed that they go to the trouble to turn on the phone after "repair" this time.
Thanks for letting me rant!
I have currently my 2nd G4 that has run into this issue. This one has serial number starting with 506, so I guess it might stem a little further into production also. This is driving me nuts, I could not send my phone to LG because of how long it takes so had Verizon send me one and of course I run into the same exact issue with the bootloops. Last time I was able to still flash kdz's, this time won't even go past the LG boot screen. Really wish I could wipe my data at least.
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
dcorrea said:
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
Click to expand...
Click to collapse
When they finally replaced the motherboard, did the physical serial number on the phone change?
enduser23 said:
When they finally replaced the motherboard, did the physical serial number on the phone change?
Click to expand...
Click to collapse
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
illek46 said:
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
Click to expand...
Click to collapse
Im not sure if you are in the U.S., but here's their support phone number 800 243-0000. They are usually pretty easy to deal with over the phone.
I am still kicking myself that I didn't downgrade as soon as I got my phone back. I hate not having root anymore.
---------- Post added at 01:02 PM ---------- Previous post was at 12:59 PM ----------
harpdoc said:
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
Click to expand...
Click to collapse
Droid bionic.. I wish! I originally dug up my old Galaxy Nexus, but the battery life was so bad that I swapped it out for my son's old Droid Razr. Of course, I had to safestrap it and put a custom ROM on there because I have a LG G Watch R and android wear was not compatible with the factory software on the Razr. It was a pretty horrible experience overall. I'm glad I have my G4 back, but I really miss root.
You can still downgrade to 5.1 and root. Mine was on the latest version when it came from the factory and I didn't have any problems with the process.
Same thing happened to me. It took 3 RMA's in a row and about 60 days until they finally fixed it. They scratched it, too. OP, I highly recommend you start documenting everything. LG CS will also tell you escalating will get you nowhere; but with persistence you can get a hold of someone. You can only go up to a supervisor, and that's it. LG has specifically designed their CS (including their facebook and twitter) to contain and ignore you.
In less than 1 calendar year i am on my 3rd phone.. Figuring the 1st phone was a flop... serial numbers since my 1st phone are 511 and 505. So yeah.. im debating at what a ticking timebomb i havenow. The 3rd one came w/ MM installed but I downgraded to LL to keep root. Im sure it goes w/o saying that I'll not buy an LG phone ever again.. and this was my 1st one. They could offer to upgrade me to a G5, but honestly there are NO guarantees this sort of thing will happen again. You break trust you pay the price, look at Samsung w/ the no MicroSD card fiasco.
LG just accepted my 15 month old G4 for warranty repair
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
The US warranty is 18 months, so LG didn't do you any favors. I have three of these POS phones to get warranty repaired and hope they fix them correctly the first time.
keithfur said:
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
Click to expand...
Click to collapse
I just got mine back today june 1st 2017, Sent G4 for bootloops 1st time a week ago. No power / Mainboard was replaced. it was purchased november 2015 and Serial number is 511 which is right after the supposed bad batch. I got the phone back in the same great condition it left. The repair guy reported phone condition has minor scratches when it doesn't, Not sure why he would report that. So far its working great, like a new phone. I can only hope this board has been redesigned to not fail under a year and a half, but thats just wishful thinking. Everything was completely free even though phone was like 5months+ after its warranty. Even though costumer service on phone sounded like she was doped out on crack and ignoring all my questions, it was still ez to do and I got it back fast. The IEMI number or whatever was also changed and they put a new sticker over top the old one under the battery. I tried checking the number on that website and it doesn't even have it registered so i can only hope its brand new.
Got a couple of VS986s back from bootloop warranty repair. Mainboards supposedly repaired, but IMEI stayed the same and nothing on label under battery changed . I recall other people mentioned changes to label information.
Last week a representative told me the current warranty on the G4 for this issue is 27 months from date of manufacture or 24 months from date of purchase.
Mine has S/N 508. It started bootlooping while I was pooping (browsing Facebook on Chrome browser) on June 5.
I attempted the hot-air rework station fix 5 times (for processor on mainboard), and that worked on the 2nd, 3rd, and 4th tries. Each time the phone worked for up to ~4 hours. On the 5th try the phone no longer booted or even showed the LG logo.
It's en-route to LG right now. I opted to ship it without battery or back cover (my back cover has a wireless charging tag).
Using my old Samsung Galaxy S3 running an AOSP-variant on 4.4.2. Actually isn't a bad phone.
My old LG G2's touchscreen no longer responds to touches on roughly 50% of the screen... can't even unlock it via pattern lock any more.
Thinking LG won't be the next new phone I buy...
Well, my G4 is on its way back to me after LG's warranty repair. Turn-around time at the LG service facility was ONE (1) DAY!! So that was super fast. Should get it tomorrow or the day after. Contemplating putting it back up for sale or trade-in though... it's basically gonna be a virgin device that will require root, xposed, restoring apps/messages/call log/etc., then adjusting everything else to my liking. Would be a shame to do all that work and then the bootlooping problem happens again.
Hello everyone! This is my first thread and I know it's the right site to ask this. (sorry for my english)
I bought this "suspicious" i9190 in Budapest 2 years ago. Since then it has been impossible to use it regulary.
Constant rebooting and freezes are part of its daily routine. As well as stopped apps and processes messages in a ridiculous way.
I have tried millions of ROMs, officials and customs, all kind of wipes and restores. I have even tried the eMMC brickbug apps looking for damaged chips or internal memory: Nothing, the phone is perfectly fine.
But here are some facts that may be relevant to find the problem:
- The phone came with the IMEI number scrached in the back of the battery.
- I've been using the phone for hours and hours perfectly fine as long as no update is performed and the Sync option is off.
- Doing the above I have even downloaded and used some little apps with no problems.
- When the major apps are installed, like Facebook and Instagram the phone begins to die, popping more and more "stoppped working" errors.
- The processes that fail the most are the google type but, in general, every single existing process has failed in this 2 years.
- I have noticed that when you start the phone for the first time after a wipe or a new ROM, it is better to create a new google account than using an existing one because the existing one, I think, will start updating everything while the new one will not. Anyway, using a new google account collapses the phone sooner or later.
Sorry for the long post, fellas. But I wanted to give you all the possible info I have about this phone.
Hoping for you can help me fix this issue... Have a good day.
Galaxy S4 mini GT-I9190
I'd guess at a hardware issue in the radio and related circuitry as you seem to get the issues when apps that send/receive data frequently are in use. Though it could be anything. You probably need to get it checked by an authorised Samsung repair centre ......... if your phone is not too "suspicious!"
IronRoo said:
I'd guess at a hardware issue in the radio and related circuitry as you seem to get the issues when apps that send/receive data frequently are in use. Though it could be anything. You probably need to get it checked by an authorised Samsung repair centre ......... if your phone is not too "suspicious!"
Click to expand...
Click to collapse
Thanks for your reply! Do you have an idea why they scratched the IMEI number? Maybe that could take me to where the exact problem is. Here is a photo of the back
http :// imgur. com/Sa0ptSm
Sorry for the link, my account still cannot post outside links
I was going to say they scratched the IMEI number probably because it was stolen so that it could not be tracked, but it is quite easy to see the number so that is probably not the reason. One place I used to work at the test department used to scratch the bar codes on faulty PCB's so that they cannot be scanned back into the system by mistake (if the fault tag comes off, etc) as that computer system did not prevent scrapped boards from being re-entered. So I would guess this may be the case with your phone, but of course we can't know for certain! But based on this and all tests of different ROMs etc you did I suspect it is quite likely the explanation.
What I would do is look for the same model that has a cracked screen on ebay etc so it's cheap to buy then swap the PCB's from the cracked phone to your good screen (swap everything to prevent the possibility of the boards not working due to different revision numbers, as has been reported when replacing the power boards on our phone). You can also buy a repair kit for a few dollars on ebay with screwdrivers, pry tool etc
http://www.ebay.com/itm/10-In1-Repa...et-for-Mobile-Phone-iPhone-6-5s-/281869038536
If the PCB on your phone was scratched to show it was faulty then taking to a repair shop is probably a waste of money, unless then run an assessment for free before they repair it.
Hope you can fix it for a few dollars!
not sure if this helps but that I actually managed read off the IMEI code correctly and it turns out its a turkish registered phone, I can PM you IMEI code if you want, also its not reported stolen (but i am guessing its most likely is), anyways thats all I was here to say, good luck.
I have a sprint logo on my background that stays all the time. How can I delete it?
Device : Note 10+
In what backgroud? Where to be precise?
winol said:
In what backgroud? Where to be precise?
Click to expand...
Click to collapse
Screenshots: mega.nz/folder/HNIDlCYJ#X7sPDhCYEb-au-6ovDdMRA
It appears to be pinned at the center of the screen on every screen.
bijayrpoudel said:
Screenshots: mega.nz/folder/HNIDlCYJ#X7sPDhCYEb-au-6ovDdMRA
It appears to be pinned at the center of the screen on every screen.
Click to expand...
Click to collapse
Welcome to XDA-Developers @bijayrpoudel!
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
Was the phone new when you bought it?
Was the logo present from day one?
What is the exact model number?
Can you grab a screenshot of the "About Phone" page?
Have you tried running the phone in safe mode & /or tried a factory reset (the latter preferably without restoring a backup, if applicable) ?
The more information you present, the better & sooner you may get more responses/solution.
bijayrpoudel said:
I have a sprint logo on my background that stays all the time. How can I delete it?
Device : Note 10+
Click to expand...
Click to collapse
I almost want to say screen burn in or some sort of screen damage of some kind... Not 100% sure.
When and where did you get this phone?
If you got it recently then I suggest getting a warranty replacement. If warranty replacement isn't an option then try a factory data reset and see if that helps.
KOLIOSIS said:
Welcome to XDA-Developers @bijayrpoudel!
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
Was the phone new when you bought it?
Was the logo present from day one?
What is the exact model number?
Can you grab a screenshot of the "About Phone" page?
Have you tried running the phone in safe mode & /or tried a factory reset (the latter preferably without restoring a backup, if applicable) ?
The more information you present, the better & sooner you may get more responses/solution.
Click to expand...
Click to collapse
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
=> Retail Outlet. The owner said the phone was paid off Sprint and it's unlocked for any carrier. It is unlocked, I am using Att Sim card. Everything works great except that bloatware logo from Sprint.
Was the phone new when you bought it?
==> It was open-box.
Was the logo present from day one?
=> Yes.
What is the exact model number?
=> SM-N975U
Can you grab a screenshot of the "About Phone" page?
=>Yes, I will update the MEGA folder with the picture. LINK : mega.nz/folder/HNIDlCYJ#X7sPDhCYEb-au-6ovDdMRA
Have you tried running the phone in safe mode & /or tried a factory reset (the latter preferably without restoring a backup, if applicable) ?
=> Yes, the logo appears on safe mode. I did factory reset as well. Still hasn't solved the issue
I tried deleting the Sprint bloatware apks using adb tools.
Thank You for your response.
scottusa2008 said:
I almost want to say screen burn in or some sort of screen damage of some kind... Not 100% sure.
When and where did you get this phone?
If you got it recently then I suggest getting a warranty replacement. If warranty replacement isn't an option then try a factory data reset and see if that helps.
Click to expand...
Click to collapse
==> Retails Seller. About a week ago.
==> Thank You.. I will Try to reach the warranty team.
bijayrpoudel said:
Where/who did you get the phone (SPRINT/Samsung/retail outlet/etc...)?
=> Retail Outlet. The owner said the phone was paid off Sprint and it's unlocked for any carrier. It is unlocked, I am using Att Sim card. Everything works great except that bloatware logo from Sprint.
Was the phone new when you bought it?
==> It was open-box.
Was the logo present from day one?
=> Yes.
What is the exact model number?
=> SM-N975U
Click to expand...
Click to collapse
Whoever told you that this was an "open box" phone was making generous usage of the term.
As someone else mentioned, it sounds like it has screen burn-in, which suggests this was a demo/floor model, likely from day one of release, hence the screen burn-in.
I'd take it back to wherever you bought it from for a refund, if possible.
Just for the heck of it, there are apps that make claims to lessen the appearance of screen burn,(Screen Burn Fixer, just to name one) it's free & you have literally nothing to lose at this point.
Good luck.
I looked at the pictures you provided and that is definitely screen burn in.
Sent from my SM-N975U using Tapatalk
yeah the fact it doesn't show on the screen grab and only photos of the phone I would have to agree it is most likely screen burn in. as said above it's likely been a demo phone in a shop sitting with a sprint wallpaper on the screen for months leading it to burn the logo into the screen. I would look at returning it as if it has been a demo unit causing the screen burn in the fact it has also likely spent months plugged into the mains will have likely also degraded the battery considerably.
looking at the fact it likely is really bad burn in and likely an ex demo phone I would question the ethics of the store you purchased from as they likely sold you it knowing the phone was in poor condition, if nothing else I hope you got a really large discount on the phone as it has likely had more use than most of the phones out the wild, as the demo units are permanently plugged in and have the screens on for 8+ hours solid a day (assuming the store turns them off when closed) so a demo unit after a few months is probably in worse condition than a year old or more phone.
Belimawr said:
yeah the fact it doesn't show on the screen grab and only photos of the phone I would have to agree it is most likely screen burn in. as said above it's likely been a demo phone in a shop sitting with a sprint wallpaper on the screen for months leading it to burn the logo into the screen. I would look at returning it as if it has been a demo unit causing the screen burn in the fact it has also likely spent months plugged into the mains will have likely also degraded the battery considerably.
looking at the fact it likely is really bad burn in and likely an ex demo phone I would question the ethics of the store you purchased from as they likely sold you it knowing the phone was in poor condition, if nothing else I hope you got a really large discount on the phone as it has likely had more use than most of the phones out the wild, as the demo units are permanently plugged in and have the screens on for 8+ hours solid a day (assuming the store turns them off when closed) so a demo unit after a few months is probably in worse condition than a year old or more phone.
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Thanks Ya'll . Will reach the seller.
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
blackhawk said:
Sounds like it may have been opened. During factory assembly it's very unlikely for this to happen.
It may actually be a mark from a plastic pick used to disassemble it and not a scratch.
The display is replaced as are internal components from the front I believe.
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Since the OP states that he bought the phone used, it's more likely that the person previously in charge of keeping the phone, damaged it/scratched it. Plastic is ridiculously easy to scratch, even a grain of sand in your pocket can be enough.
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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If the phone was properly cleaned and re-packaged and not damaged, there is no way for you to find out if you received a refurbished phone (phone that was sent back by the original customer without damage, return window or something). At least not from a "software" perspective. You as a perceptive human can always try to see if there is dust residue, fingerprint signs or anything "physical" like that on the phone/inside the package, but there is not much more than can help you to decide that (except asking Google, you could hit them up with the phone IMEI and tell them that you bought it used and want to know if it ever got officially repaired/replaced, but I have no idea if Google would even bother giving you a decent answer).
Concerning repair (phone being opened by a repair technician to fix stuff inside) - other than physical markers (prying a phone open can cause damage to the chassie), there is not much that you can find out about that. There is no way to get the specific part IDs with software and even if that was possible, it wouldn't help your cause since Google would only use genuine original parts to repair a phone.
Concerning the "plastic under display" part, I do not follow here. What plastic under display? The display is not transparent, you can't see the phones interior through it. Can you make a photo of your observation?
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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Most likely the battery died resulting in the FP Sensor getting disabled. A Factory reset and/or full flash to latest image should always be done when buying a phone (especially when it's used). This will fix your issue also (using the flash.android.com tool) along with the calibration tool at the bottom of this page: pixelrepair.withgoogle.com/carrier_selection -- 99% a factory reset/wipe, flashing to the lastest build and using the fingerprint calibration tool will fix your issue. If not, you can get a replacement by telling google you did all of these things and they'll send you a phone (usually an advanced RMA if you show you've done everything previously mentioned).
The "Flash Tool" will update your Pixel to the latest Android version, along with an option to "Wipe" the device (make sure to hit the edit pencil and pick "Wipe Device" & "flash all partitions" ; if its a VZW model, updating in Android System in settings and factory reset in Recovery will be good enough, along with the calibration tool): flash.android.com/back-to-public
If it was refurbished by Google, you can put your IMEI# in the official Pixel Repair link below, and it will tell you some information (for example if its Unlocked, "Pristine or Refurbished" etc - it's a pretty great way to find out some info about a pixel (didn't know about it until recently). If the screen was replaced by UbreakiFixit for example, it probably won't show up as refurbished. it has to go through Google to probably be changed in the system, but I am just speculating.
Code:
https://store.google.com/repair
@Proday Can you return it? That would be the way I'd go initially. You got sold a phone that is defective hopefully it was through either ebay or Swappa with some guarantees.
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
@bobby janow I've got a bill brom google store, but im going back in my country in a few day and don't have enough time to "play" with warranty procedures
Btw I've made a Foto of "under display scratch" the best I could; for me it is out of mind that someone opened display on anthena line but who knows
Proday said:
At first, thank you all for helping.
@Alekos Last night i did install last (Dec) update with adb fastboot; found it here on xda (because google pull it back from servers) but as i sad, problem is still here/same. From some reason repairmypixel with google doesnt work; I put telephone in right mode, google chrome finds it, but when I start procedure it goes and goes and ~5min later Telefon restarts by self and Im getting disconnect error/try again msg. Ill try this link now to see what happens with imei, thanks one more time.
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There are two separate things being talked about. @Alekos said to go to https://store.google.com/repair and you might find out if it was refurbished or not (not necessarily). Should look similar the the following once you enter your IMEI in the site:
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And then there is Official Google Pixel Update and Software Repair, which I suspect is what you're talking about didn't work for you, but please confirm. I know over the last two months, some others have occasionally checked Official Google Pixel Update and Software Repair and found that they hadn't updated it for the Pixel 6/Pro yet, so maybe that's still the case.
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
Proday said:
I've understand what he sad. Imei checked, results below...
And attach with pixelrepair that doesnt work (pop up blocker turned off)...
And I can try with Official Google Pixel Update and Software Repair, but I'm certain that it is the same as factory image installed with adb command, that I did (although I've put dec update not nov).
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Thanks, are you using the OEM USB-C cable? At least half a dozen users in this section didn't have success getting their Pixel 6 Pro working using the factory image zip, but Official Google Pixel Update and Software Repair got their phone restored to stock and fixed their issue. It really seems to have been a lifesaver for some.
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
Proday said:
Yeah, I'm a little bit experienced
I'm going through this Official Google Pixel Update and Software Repair, see results soon. And I'm thinking that I know where is problem with pixelrepair.withpixel...didn't kill adb command; this flash tool tould me that i have to do first becouse adb is already in use...can be sam problem.
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Ah! Hopefully, you'll have the solution soon.
So, I did all as @Alekos sad in another thread:
edit-- sorry, didn't realize you already posted separately. I commented to your post anyhow.
Did you figure this out yet? I would try wiping the phone, installing the latest build from the flash tool website (specifically this link: flash.android.com/back-to-public), on that page, edit the options for "Wipe" and "Flash all partitions". After it's done, run the Calibration tool (bottom of this page: pixelrepair.withgoogle.com/carrier_selection ) - this should work, if not my guess is there's a bigger issue.
Still same problem with fingerprint...now I'm certain that's the hardware problem; or screen is replaced or FP sensor is dead
Anyway, I want to thank you all 9ne more time, I've learned something new yesterday and today!!
Proday said:
I'd like to know is there any possibility to check if pixel 6 phone is repaired/refurbished?! I've bought p6 pro today but can't make fingerprint to work (FOTO in attachment). I saw that other people have same problems when phone turns off by self (battery goes to 0% and buy) but after hard restart everything works again...not in my case. Seller told me that his wife used telephone for just few days and decided to stay on iPhone, but I'm start to thinking that I'm scammed; under display on small plastics antenna line I see just a little scratch so I'd like to ask is there a chances that screen is replaced. All other looks like 100% new phone.
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That message is so familiar to me and i'm frightening of it
For the last month I've been in possession of 3 (three!) p6p. The 1st one was received from my carrier and it burned out while updating to December software being only 2 weeks old, no sign of life, dead while charging etc.
Google shipped another one stating it is Pristine which means Like New condition. It came in a refurbished white box, much smaller than the original one and there was a tiny dent - almost like yours but located on top of the screen. What is the most important - I was getting that message "Enrollment was not complete..." Flashing at flash.android.com did not solve anything but was successful. Google support representative advised to get into safe mode, try to configure fingerprint again and it didn't work as well. Calibration tool was not offered as an option at all.
Now it's on the way back to google. The 3rd one I'm owning now is a new phone with no issues so far.
So my advice is to return your faulty phone to the seller if you are still able to. Getting a replacement from Google is tricky as you may get another pristine p6p with the same or other issues. Or you are lucky and you will get a good one but it's a lottery anyway. So it's up to you.
Good luck!
@asdor I was with seller right now, he brings me my money back...end of (sad) story There are still good people!