App library erroring after update - Fire TV Q&A, Help & Troubleshooting

Hi
My fire tv updated today and now, from within the FTV menu > apps, all I see is a bunch of app icons rather than the amazon app library carousel. From here I can open my sideloaded apps but not the amazon apps. When I try to open these I get 'An error occurred trying to authenticate your account'. Everything else works fine. Amazon customer care say to factory reset. Restoring a backup with adb unfortunately fails as does installing apps over adb. Has anyone come across this ?
I've tried the usual:
force stop, clear data, clear cache, cold restarts, warm restarts,
I've also tried:
switching on/off adb and usb debuging, deregistering and registering.
Any ideas?

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[Q] Standard rom - Can't find or download any app from android market

Hi all,
I have a standard HTC desire on which I lately have problems with the android market app.
Yesterday I could not download any updates from installed apps - I got the "download failed, try again" message.
I tried to empty the cache from the market app, tried to restart the phone and I also found a suggestion to empty the android_secure folder on the sd-card. That didn't work either.
Then someone suggested I'd reset my phone to factory settings, but unfortunately without succes. Since doing that (both before and after restoring my backup'ed apps and data) I get the same message again. I am not able to update any app I have on my phone at this stage - they are displayed in the market app but downloading fails.
(I was at first able to select apps I already had installed on my phone from the market-website via my laptop browser and have them delivered to my phone, but that stopped working also - it weren't the updates anyway.)
Now every time I start the market app it crashes the first time I start it and then after restarting it displays the message "Application not found" for any app I select (either to be updated or new apps).
Anyone who can help me on this one?
Apparently the problem solved itself. I had the feeling the phone performed much slower though and did another reset to factory settings and since that everything works fine again!
Problem solved...

Fire stick, Blank kodi

Hello
i have a firestick running the latest software & kodi 16.1, everything works fine except kodi, when i install it initially it works fine then it will freeze or ill come back the next day and when i try open the app again kodi boots with the logo and then the screen goes black, force closing kodi from applications menu &/or clearing kodi cache changes nothing, i can see plugin updates flash up aswell as hear the navigations of the menu within kodi but its just black, i reinstalled kodi multiple times trying different custom builds each time & factory reset the stick aswell, with kodi reinstalled fresh it works for about an hour before this cycle begins again, only kodi is affected. Can anyone help as i cant send it back cuz i damaged the remote (altho it works fine)
Thanks.

Gen 1 firestick Non-rooted, boots white amazon logo for 5 mins then works... sort of

...and FACTORY RESET fails
Hi all,
We have a gen 1 firestick - I did have Kodi installed but NO ADDONS we just used it as for playing home media and photos from the NAS etc. so just Kodi ITV player, youtube via firefox, etc etc. Amazon Prime...
All was fine until a few days ago when I noticed things not working right. It failed to install an ITV hub download and Kodi stopped.
When trying to install an app, it said downloading and then came up with an error such as this:
best picture hosting
It's been installed a while so I thought I would factory reset it.
I did the reset through the menus. It had the reset message on screen for a few minutes then went to black screen. So after 1/2 hour I cycled the power. The white amazon logo came up and then I get the account login screen after 5-10 minutes. I have to then pair the remote - but this won't work unless I take the (brand new duracell) batteries out of the remote for 10s then hold home to force the pair.
The firestick then automatically logs in to my router (though I haven't given any passwords etc.)
I set up the account as normal and I can use BBC iPlayer for example and all seems fine but any app I try and install just fails to install - it gets to the 'downloading icon' then says that the download failed.
If I cycle the power it goes back to the 10 mins white logo and setting up the account all over again.
I tried a second network and a different amazon account and it's the same.
Tried lots of factory resets but always the same outcome.
I do notice that the stick reports 3.19GB of memory used !
I suspect that somehow some files are corrupted on the stick and something is stopping it from doing a proper factory reset so I thought (from reflashing phones in the past) I would try and boot into recovery and try and to a reset from there instead.
I can adb to it,
I managed to boot to recovery but it just gives me a load of this failed and that failed messages at the bottom of the screen.
Any suggestions of how I could force a proper reset or what might be going on would be very gratefully received.
Thanks in advance ?

Netflix freeze (Jailbroken firestick)

Netflix on my jailbroken firestick freezes as soon as the login page loads up. I cleared the data & cache and reinstalled it but still the same problem.
I tried to download APK and install the previous version via Adblink but it was not really compatible with a firestick. I don't want to factory reset the firestick because it would un-jailbreak the firestick and I don't know how to jailbreak it since I bought it. Does anyone else having the same problem or know anyways to fix it? Thanks!
TaiwanNumbaWon said:
Netflix on my jailbroken firestick freezes as soon as the login page loads up. I cleared the data & cache and reinstalled it but still the same problem.
I tried to download APK and install the previous version via Adblink but it was not really compatible with a firestick. I don't want to factory reset the firestick because it would un-jailbreak the firestick and I don't know how to jailbreak it since I bought it. Does anyone else having the same problem or know anyways to fix it? Thanks!
Click to expand...
Click to collapse
Its "Android" not "iOS", so we don't jailbreak here, all you have to do is go to Settings and then "My Fire TV" then go to "Developer Options" and enable "Unknown Sources", Enabling this option allows you to install any app.
But in your case you have a rooted stick, then you will have to update your system via TWRP.

Android TV won't load or reset

Hello,
I have a Philips 50PFL5766/F7. If I go into settings and select reset (there is no physical reset button on this unit), it doesn't actually reset the tv. Once it reboots, the personal Google account is still there. The TV doesn't boot into Android TV at all, only to an HDMI source. The TV attempts to process a Google update (989MB) on startup but it seems the file is too big or it's corrupted and fails to complete. I've tried deleting individual apps to make room to process the update but on reboot, they reappear. It's as though the OS and data are locked and read-only.
Any help or insight would be greatly appreciated!

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