soo I made some digging through the internet and i found Official LG statement about G4 and it says that :
"LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (LG Electronics) for repair under full warranty."
I have unlocked bootloader and they sent me back my G4 from service with bill for over 250$...
I focused on that sentence : " Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (LG Electronics) for repair under full warranty."
Soo , what do you think about it ?
When I show that sentence to the service , will G4 get repaired ? or it will provide something else ?
(I'm sorry for my English , if it's bad ,because I am from Poland and it's not my native language )
I believe they usually regard unlocking the bootloader as voiding the warranty. Some have gotten theirs fixed while a lot of others haven't.
Depends on where you at, because I believe in Germany your warranty is not void if you unlock bootloader, cause LG HAS to treat Hardware issues differently form Software Issues, so they are not allowed here to take your warranty away from you if you tweak Software Side
ShikseWTF said:
Depends on where you at, because I believe in Germany your warranty is not void if you unlock bootloader, cause LG HAS to treat Hardware issues differently form Software Issues, so they are not allowed here to take your warranty away from you if you tweak Software Side
Click to expand...
Click to collapse
In few days I will send it back to them and we will see.
MajkelWu said:
In few days I will send it back to them and we will see.
Click to expand...
Click to collapse
Do you have any news regarding the warranty? I bought my LG G4 in Poland and actually unlocked the bootloader, yesterday got the boot loop issue and now Im not sure whether warranty is still available...
undef1ned said:
Do you have any news regarding the warranty? I bought my LG G4 in Poland and actually unlocked the bootloader, yesterday got the boot loop issue and now Im not sure whether warranty is still available...
Click to expand...
Click to collapse
I sent it back to the seller of the phone and he doesn't want to refund me this phone...
ehh Poland has such a stupid law...
MajkelWu said:
I sent it back to the seller of the phone and he doesn't want to refund me this phone...
ehh Poland has such a stupid law...
Click to expand...
Click to collapse
But what about the warranty? Where have you bought it at? I have mine from MediaMarkt, just emailed them, they told I should bring it to them... I'm just thinking what they will tell me when they will see "Bootloader Unlocked" message
Lg hungariy say :no
Unlocked bootloader with bootloop / motherboard issue
Hello, I've face the same bootloop issue recently, I had unlocked bootloader. I've contected with LG customer support, where I described the whole situation. I've returned the device (as the customer care suggested me by knowing the situation) to a Hungarian - local - LG service. Now regardless what LG's customer care said they don't want to replace my motherboard because of the unlocked bootloader. :crying:
What you suggest me to do? Where can I check that why someone's got repaired while the other's aren't? It depends on where you live, that they fix this problem or not (even with unlocked bootloader)?
ps: I've got a H815, with T-Mobile carrier lock
Thanks forwards!
Related
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
xdaorxan said:
Hi everyone. As we know some of our phones died due to bootloop cause of defective motherboard (or something). I have already had rooted and bootloader unlocked H815. Bootloop did not happen to me but i want to know that if it happen, will i loose warranty cause of bootloader unlocked device?
Click to expand...
Click to collapse
While the 2 answers below are different...
csjneek said:
That's correct. No warranty. Even though unlocking has nothing to do with faulty motherboard or faulty ota or whatever broke it. Anyway i'm thinking that its impossible that lg not knowing the certain action thats triggering the bootloop and could release a patch or something to prevent it.
Click to expand...
Click to collapse
Shadefactor said:
I took mine to the Sprint store when mine went into boot loops and they replaced mine free of charge. They were aware of the motherboard situation, the only downside was I had to wait for them to ship mine in which was only a few days.
Sent from my LGLS991 using Tapatalk
Click to expand...
Click to collapse
They are both correct.
It depends where the device was purchased.
In the US, if purchased from a carrier they will normally replace through insurance or if still in warranty. I assume this may be the same worldwide, if purchased directly from carrier (I'm sure I will be corrected, if this is not so )
If you purchase the device outright (Ex. eBay, swappa online store) you are responsible for the service charge. UNLESS the online store offers some limited warranty.
LG will NOT simply replace/repair without proof of purchase.
Some users from other forum (htcmania) told us that LG have repaired their defective phones (Series from 505 to 509) even when their phones were unlocked...
According to LG page, you lose your guarantee if you unlock your phone, but I think LG must repair them even after you have unlocked your Bootloaders
Why? Because this problem was when you bought the phone... and of course much before you had unlocked your phone..and its LG fault, not yours... they sold you a defective phone... According to Laws they have to repair them
(In Europe we have 2 years of guarantee of every product)
My point is that I would like to know if this case happens very often with another LG users
Were your phones with bootloop replaced when your bootloaders were unlocked?
PD: Sorry for my bad English!
Model H815, bought the device at launch. From UK.
So a couple weeks ago I was messing around with rooting and all that, managed to flash a bad file and ended up in a boot loop. Fixed it using LG Bridge, flashed all the right files and was running a rooted device fine.
Then maybe a week after that whilst just using the phone normally, it freezes, the speakers make a weird buzzing noise and then the phone turns off. Ever since it has been bootlooping. I tried fixing it using LG Bridge again, using the 'Update Error Recovery' option with the device in download mode, it says it was successful but the device still bootloops.
Not sure what to do? Will LG replace the board if it is a hardware fault even though the bootloader is unlocked? I may have also taken the phone apart with the intention of baking it, but never did. Would they be able to tell that I did that and then not repair it?
How much would a repair cost if for some reason it wasn't covered? What's the best way to get it repaired? I got it on contract from O2.
Also, if anyone knows where I can buy a motherboard that would be great, as I'd rather just repair it at home instead of sending it off to LG not knowing if they are going to charge me or not.
Thanks in advance.
It is caused by hardware fail, not by you.
Some people admitted that LG repaired their phone with unlocked bootloader, no luck for me, trying to argue with them.
They'll give you a number to SBE (Their 3rd party repair service), again few people admitted that they repaired their phones for freaking free. No luck for me as well here. They've said "It's unprofitable for them to repair it". I actually think they are retarded, thats a quote of first 2 sentences from their response to me: "hank you for your email. If your handset is still in warranty we would ask that you contact LG customer services for further advice, as we only carryout non warranty repairs on behalf of LG. If your handset is out of warranty by date unfortunately we may be unable to offer a viable repair solution." - WTF is that?
Lastly there is no official place where you can buy a mobo, asked LG about 2 weeks ago - no response...
My G4 went into booloop without any reason. I installed a Custom rom and everything was finde for weeks and now if i want to boot up there is only the lg logo and it repeats all the time
i tried to unbrick it with lg flash tool but the flash tool stops at 9% and says: Upgrade stopped due to an error.
i hope someone can help me with this.
MegaJojo747 said:
My G4 went into booloop without any reason. I installed a Custom rom and everything was finde for weeks and now if i want to boot up there is only the lg logo and it repeats all the time
i tried to unbrick it with lg flash tool but the flash tool stops at 9% and says: Upgrade stopped due to an error.
i hope someone can help me with this.
Click to expand...
Click to collapse
This is a common problem on our G4s, mine is currently on repair due to this problem... LG admitted that the bootloop problem is due to a hardware issue and it will be fixed under full warranty.
I recommand you contact a local carrier from which you bought the G4 or local LG service and tell them about your problem.
They have to repair it for you since they officially admitted the hardware problem.
thecoldone123 said:
This is a common problem on our G4s, mine is currently on repair due to this problem... LG admitted that the bootloop problem is due to a hardware issue and it will be fixed under full warranty.
I recommand you contact a local carrier from which you bought the G4 or local LG service and tell them about your problem.
They have to repair it for you since they officially admitted the hardware problem.
Click to expand...
Click to collapse
okay but isnt the warranty gone by the time i unlocked the bootloader?
MegaJojo747 said:
okay but isnt the warranty gone by the time i unlocked the bootloader?
Click to expand...
Click to collapse
It's a manufacturing issue. The problem was made while they were producing the LG, so whether you unlock the bootloader or not, the bootloop would still appear.
They basically sold you a device with defect and they are literally BOUND to repair it. When I first spoke to LG here they were also rejecting me but then when I spoke to the main director of something here in my country, a representative here IDK, whatever... and he said you know what, you're right, send your phone here we will repair it.
The unlocked bootloader DOES NOT affect hardware, they can't deny that statement!
thecoldone123 said:
It's a manufacturing issue. The problem was made while they were producing the LG, so whether you unlock the bootloader or not, the bootloop would still appear.
They basically sold you a device with defect and they are literally BOUND to repair it. When I first spoke to LG here they were also rejecting me but then when I spoke to the main director of something here in my country, a representative here IDK, whatever... and he said you know what, you're right, send your phone here we will repair it.
The unlocked bootloader DOES NOT affect hardware, they can't deny that statement!
Click to expand...
Click to collapse
Thanks for your help
I am curious to see how this plays out. I'm in the same situation and my warranty is almost expired.
Jsusgarcia179 said:
I am curious to see how this plays out. I'm in the same situation and my warranty is almost expired.
Click to expand...
Click to collapse
I was worried too, but i didn't want to admit it is my fault, because it's not! It's their fault and they must repair it.
I had my G4 repaired last year when it suffered the Bootloop issue, It had a custom rom and unlocked bootloader back then but they still fixed it (assuming they couldn't even get it to boot fully)
Long story short, My G4's charging port began to be very temperamental, and I was getting rare bootloops so I sent it back again seeing as it was under Guarantee. After my phone sitting at the center for 2+ weeks without any updates I emailed LG to be told that because of the unlocked bootloader it was out of guarantee.
Has anyone tried to push on with LG and get it fixed after they deny the repair?
If they received your phone and IMEI was confirmed to be unlocked, then you're either getting the spare parts yourself or looking for a new one.
They actually have to repair it.
Maybe it will help if you put preassure on them.
That's not cool, how the hell unlocking bootloader could damage USB port.
Don't know the laws in UK. But lg Sweden have always repared my devices always unlocked.
One time thay couldn't repair it and sent me a store credit for a brand new device 480 usd even more then I payed for it?
Unless they can prove that unlocking bootloader caused the faulty USB (which they obviously can't) then you are entitled to it. Pressure them.
If not, get it back, relock bootloader and send back again.