Problems with Stock ROM, Custom ROMs, and LTE radio - One (M9) Q&A, Help & Troubleshooting

Gonna try my best to give as much information as I can to make it easier for anyone good enough to try and help me with this. So I have an HTC One M9, from Sprint right here in the good old US of A, and it was working fine until I got the OTA Marshmallow update. At that point, apps started crashing like crazy (even after all were updated) and the status bar at the top of the screen and navigation buttons at the bottom would randomly disappear for several seconds after pressing the volume buttons, even after wiping the cache for both the system as well as the individual apps in question.
"No problem," I thought, "I'll just root it and install a custom ROM like I have with all my Android phones in the past." So I did that and tried Android Revolution, ICE, and ViperOne (all the latest versions), and every one of them had the same issues with programs crashing, the volume buttons messing up the screen, and so on. Actually, I couldn't even get through the setup wizards for any of them because those kept crashing too, and I had to use TWRP to rename the HTCSetupWizard.apk just to get to the home screen. Once there, my home button was inoperable, and no notifications or usual buttons like WiFi, Bluetooth, etc appeared when I pulled down on the status bar (which I discovered is what Android does if you don't complete the setup wizard).
At this point, I thought, "Well, maybe it's just a problem where my phone doesn't like Marshmallow for some reason. Let me try downgrading to Lollipop and see what happens." So I got the latest Lollipop versions for each of the aforementioned Custom ROMs, and they all ran smooth as silk, which tells me it's not an issue with faulty or damaged hardware. Only problem was that mobile data wouldn't work, on either LTE or CDMA settings.
I tried changing network modes, popping my SIM card in and out and rebooting in various combinations, but none of it worked. I couldn't even get into APN settings since the phone couldn't seem to detect my SIM card and had the APN menu greyed out. I thought I might have somehow damaged the SIM card with all the time I spent screwing around with the phone, but just to see what happened, I flashed a Marshmallow ROM back onto the phone and, sure enough, LTE service was right back.
I did some more research and saw that the issue may lay in the fact that the firmware (which is currently OS version 3.41.651.4) is not usable for Lollipop OS versions, and since my phone is S-ON (and I'm really not interested in spending $25 to S-OFF it), I'm not able to downgrade the firmware or, I assume, the radio firmware (if that's something you can even do separately from the "regular" firmware. Currently version [email protected]).
At this point, I'm really not sure what to do, and could use some guidance. I feel like my options basically boil down to the following:
1)Find a way to make Marshmallow ROMs more stable, possibly by reinstalling the firmware or some other method someone here might know that I don't,
2)S-OFF my phone, downgrade my firmware to something Lollipop can work with, and try a Lollipop-era ROM (not ideal), or
3)Go back to stock and hope Sprint pushes down an update my phone can use.
After going through all that, does anyone reading this have a recommendation for which of these options would be best (and how to go about them), or possibly offer other ideas I haven't come up with during the week and a half I've been researching and trying to fix it myself? I'm not hellbent on any particular option, I just want my phone to work (all of it) without constant crashes and glitches. Thank you to anyone who read all that and is still moved to offer help!

If you can run lollipop based roms you'd be on Lollipop firmware.
If you're going to mess around with aftermarket software you need s-off. If you don't s-off then you are risking unrecoverable bricks.
Sent from my HTC One M9 using Tapatalk

Okay, so if I'm on Lollipop firmware, would it stand to reason that that's why I'm having trouble running Marshmallow ROMs, including the stock ROM from Sprint? If so, what's the best (and safest) way to update it?

Related

no service at all after routine flash

Just flashed to a new rom yesterday and now my phone is completely incapable of getting a signal.
I've flashed plenty of roms and they've all worked fine until flashing to a 21889 rom yesterday (firestormLeo v5.5). Not a single bar of service since. Text messages don't get received and no data either.
I reflashed, hard reset after the flash, updated the radio, flashed back to an older rom that worked, and hard reset again.
Nothing works! I now have a completely unusable phone (phone-wise). It completely works otherwise (music, sync to pc, wifi etc) although it does seem to get warmer than usual. I'm assuming that's because it's trying to grab a signal or something.
Anyone have any ideas on whats going on?
I would try flashing the original rom/radio that came with your device including removing the spl and seeing if that fixes it.
If that doesn't fix it, then you are all prepared for warranty service.
If it does fix it, then you can reflash your favourite rom and it should still work. But sometimes flashing an official rom can fix things. I know back with my Kaiser it was advised to always flash an official rom between switching from an unofficial to another unofficial.
thanks for the suggestion!
just did all that and now i'm on stock rom and removed spl but it still has zero signal/service.
i bought this tmo tp2 from craigslist so i'm not sure if i'm covered by warranty. where do i go to get this fixed? or am i screwed
anyone else have any idea whats going on?
I had a similar problem with you(http://forum.xda-developers.com/showthread.php?t=616426), and have been waiting for some reply since last night, though got none, but the problem disappeared on it's own.
I continuesly flashed and flashed official ROM's and Radio's, totally gave up at the end, charged the battery to 100%, removed battery and let it like that for 5 hours, did an hard reset, and well, working as well as new.
It's a T-Mobile version as well, though my problem was losing signal continuosly and asking for PIN again and again every 5-10 mins. HTC support offered me to use another SIM card today, since I asked what could I try last night, though I didn't have the need for it =)
A lot of roms do not come with a radio so you may have to get one and flash it. If you put stock rom back on make sure it has a radio as well. Make sure the radio matches the rom and the ril.dll is the right one.
I have not had the problem but have read about others flashing new roms and no signal only to find out they had to write a radio as well.
i'm certain i have the radio flashed on it and it isnt the problem.
just took the battery out and hoping it'll somehow fix itself in a few hours.
I would also recommend to flash the shipped stock rom. Go to htc's support/download page and download the rom they have for the t-mobile touch pro 2.
If that doesn't work, take it in for warranty with t-mobile. I purchased a used at&t tilt off craigslist and had an issue with it. Took it into at&t's device support center and they replaced it no questions asked.

Signal problems after update

Hello all,
I just received my shiny new HOX yesterday and it was working very well at first, however last night I updated it to the latest firmware (with Sense 4.1) and now it will not connect to the mobile network at all (no bars, won't find any networks when I manually search). I have noticed that it seems to be stuck in airplane mode.
Under airplane mode in the settings page it says "off", then a few seconds later it will say "turning off...", then it will go back to saying "off" and then back to "turning off.." and so on. I think it must be a bug in the firmware because I have tested the sim card in another phone (worked fine), and it was working fine before the update.
The only way to see if it is a bug in the firmware (as far as I am aware) would be to install a different ROM. However, I cannot find any way to install a new ROM (custom or stock) without unlocking the bootloader and therefore voiding the warranty (which I don't want to do in case it turns out to be a hardware issue).
I should also add that I could return the phone, but I would like to leave that as a last resort because I live in the middle of nowhere and trying to post stuff if a pain in the ass (and expensive).
I have also tried both a hard and soft reset, with no luck.
This is my first HTC device so I don't really know what I'm doing (although I have plenty of experience rooting and flashing my S2)
Any suggestions would be greatly appreciated
same prob
i've the same problem since the last update. hope it will fixed soon.
ms141289 said:
i've the same problem since the last update. hope it will fixed soon.
Click to expand...
Click to collapse
I'm glad I'm not the person having this problem . Does anyone know if it is definitely a firmware issue? (I might feel more confident about flashing a custom ROM if that's definitely the problem)
Anybody?
Maybe something went wrong with the OTA flash?
First thing HTC will do is flash the RUU to ensure it's back to stock. It will delete all your data, but it's worth a go.
You can use adb backup.

[AOSP] Soft Rebooting when Calling

I have finally decided to give CM13 and related AOSP ROMs a go after the mess I consider MM LG software is. The problem I keep having is calling. No matter what ROM I have (have tried different CM13, Exodus, etc nightlies) all suffer from soft reseting every time I make or receive a call. I have reseted the phone completely, have gone back to LG's software where it works correctly, reinstalled the 21c baseband which is the only one available for AOSP ROMs and practically all the possible roots of error. I have tried other dialers, with & without data enabled, in airplane mode, practically everything I can try and can't really seem to find any answers around the forums without asking. Is there something I can do to remain in one of these ROMs? I really don't want to go back to Stock. :crying: :crying: :crying:
If you flashed open gapps then you need to make the default phone app the phone app. Go into settings and search for phone. Tap on phone app In the results and tap on phone. Select phone for the phone app and you're good to go

How to Return Your TMobile Note 2 (SGH-T889) to Stock ROM with complete access to OTA

So like many of you, I have been really frustrated with T Mobile that they are the only carrier not to upgrade their Note 2 to Android 4.4, and they probably never will. There are more an more apps that I cannot run, some of which are important to me. So I gave up with calling T Mobile, and struck out on the custom ROM trail, seeing that CM has a 4.4 mod for this phone. After rooting and attempting to unlock (not necessary) and changing to custom recovery, I managed to get the CM mod loaded and running, after many hours of learning by trying everything, I got the phone running on the CM 4.4 mod, only to find that I could not make any calls, as there are no mods, anywhere, that support T Mobiles WiFi calling. I guess T Mobile uses that because their network is weak, but hey, I have used Sprint, AT&T and Verizon over the years, and every network has holes, especially inside buildings. It so happens that both where I work and at my home is spotty, so I cannot survive as a phone without WiFi calling. After all, for all of the bells and whistles, a Smart Phone is first and foremost a Phone. So after all that, I started on a new trail, unrooting and installing a stock mod.
There are lots of help out here that tell how to unroot and go back to stock, and they are all trash, every one of them. I tried stock mods from several sources (SAMMOBILE and others) and only found two out of six update versions that even functioned on my phone, and only one of those actually worked like it should, and that was the very first 4.1.1 version T889UVALJ1 that came with my phone years ago. No LTE and more apps that would not install at this level. I was hoping to at least get to the T889UVCOH4 version of 4.3, which is the current latest version from T Mobile.So here I was, an older version of ROM on my phone, no LTE, Flash counter not at zero, and Knox telling the world the phone was modified, excluding any chance of help. Why in the world did I even step into these problems. And then I made a startling discovery.
As I tried to at least restore the data backup I did before this whole thing started by using Smart Switch from Samsung, I found that not even that would recognize my phone because of the older version of android so I could not even get to my backups. When I got the phone it used Kies, but with the 4.3 version of android, Samsung changed over to Smart Switch. So at that moment I felt I was completely screwed. Then I saw the little "More" button on the Smart Switch dialog that was telling me my phone was not supported, and I clicked it. It brought me to some other options, and one was emergency recovery, which allowed for an initialization after a failed upgrade. I did not expect much, as my phone was not supported anymore, but I could not see any other option, so I chose to initialize the phone for recovery.
Well guess what, everything ran perfect, and when the process was completed, my phone was just like new, no flash record, no Knox report, a completely authorized phone. It was if I had never rooted it at all, and I had flashed a dozen ROMs. So for everyone that has a bricked or soft bricked Samsung phone or find out the custom ROMs are not what you were hoping for, all you need to do to get it back is install Samsung's Smart Switch on your computer and click the little "more" button on the screen and reinitialize your phone. It will be like the whole rooting and ROM experience was a bad dream, And yes, the backup did load when I was finished. It is that simple. This should work for any Samsung with Android 4.3 or higher on any carrier.

Fixing odd 4G/Data/SMS/MMS problems

DON'T PANIC!
I own two Verizon note 4 devices. You could call me a flash-a-holic. I love this stuff and really love my Note 4. It's the best phone I've ever seen with great features that many newer ones do not have. However, you already know that ... so I'll dispense with the speech. Before any of you think I'm new to this stuff, I should say I've been flashing devices since 2005 with my old Windows Mobile devices. I also manage a total of seven Note 4 devices from Verizon, five of which are on my own plan. My neighbor has the other two because they loved mine so much.
Recently, I've been playing around with some of the International ROMS, particularly the Note 7 and S8 ports in the Snapdragon section. I really love those for the scrolling snapshots and S8 launcher (even though I use Nova on my daily device). However, after flashing so many of those and having to use a variety of data fixes to get 4G working, I seemed to have messed up my device. I was having really odd issues, like going from 1X, 3G, 4G, to disabled for several minutes before it would settle and finally connect. I also had issues with text messaging. It would work fine, for a while. Then it stopped receiving messages, but I could still send. I messed with APN settings, which didn't help. I flashed more data fixes and APN fixes I found. Nothing really fixed it. So I figured it was the SIM card. I went to Verizon and admitted it was a custom ROM, but he could see that obviously. He gave me a new SIM card, yet I still had the same trouble. After a reboot, it wouldn't settle on a connection for about three minutes, sometimes more. I still was unable to receive text messages (including MMS) on that device. Even a Nandroid backup did not fix the problem.
Here's what I did to fix it.
I decided it was probably best for me to restore back to stock and go through the rooting process again. Ugh... but I love my phones. I'd do anything to keep them going. Instead of using ODIN to restore back to the original stock, I used the Safe Upgrade for 6.0.1 found below. It's been fixed so it does not lock the bootloader again, but restores everything else to stock, but you get to keep TWRP recovery.
https://forum.xda-developers.com/no...firmware-safe-upgrade-to-marshmallow-t3402727
I let it boot and go through the process (without signing into anything). Immediately, I realized that my data/4G problems went away. It never flickered even once. I let it sit for 15 minutes once it finished it's initial setup and rebooted back into RECOVERY to flash Kevin's Flashpoint kernel. That gave me root again with Magisk. After a full reboot, I then went into DOWNLOAD MODE and flashed the newest modem (CQI2) using ODIN. Then it was time to settle on a ROM for my use. This time I decided to go back to another International ROM and it appears I'm good to go. Just remember, the Verizon Voicemail app won't be included and usually won't work with an International ROM. I've tried and only was able to get it to work on one of them. It runs, but just will not connect to Verizon properly to access your voicemail. I'd love to find a real fix for that.
Ah... it's good to be working again. Now I can use Titanium Backup to restore my apps and data. BUT I DO NOT RECOMMEND RESTORING SYSTEM DATA. It can only cause problems.
Just a few suggestions for anyone having issues. ALWAYS keep several files on your PC/Device for this type of recovery.
1. Keep the Safe Upgrade to Marshmallow 6.0.1. image. It will be your lifesaver in case something goes wrong.
2. Keep a good working kernel (of your choosing). I prefer @kevintm78 Flashpoint Kernel. It restores Magisk v14 and almost always passes SafetyNet. I keep both stock and port versions on hand (just in case).
3. Keep a good ROM or two (also of your choosing) in order to reinstall a ROM you prefer to use.
4. Keep a working data fix to flash if you're using one of the ported ROMs. Not all are created equal, nor the same at all. Not all of them work. I recommend the Aurora N7 Data fix (Alpha 5 for my N910V): https://forum.xda-developers.com/showpost.php?p=69066109&postcount=2681
5. Keep the latest version of ODIN around. You'll need it from time to time.
Last but not least ... try this fix before you start blowing up the forums with questions and complaints about problems you have. I've found that most of the odd problems people experience are caused by using Titanium Backup to restore system settings created from another ROM, or trying to add different mods, which cause issues. Don't blame the developer for issues that you have that no one else has reported. Most likely, it has nothing to do with their software. It's probably something you installed or restored from a previous backup. You can let those old text messages and phone history go.
If you use Titanium Backup, only store system data IF you are using the exact same ROM as before. Otherwise you will experience problems.
I was sure my Note 4 was ready for disposal after the cellular issues I was experiencing. However I'm happy to report it's good as gold now. I'm not sure how much longer these devices will work for us, but I'll never freely get rid of mine. Besides, who else can fix the TV in the bar when the bartender loses the remote? Not very many devices these days have IR Blasters installed. I've used mine at least a hundred times for that very reason. But that's only one reason for loving this device. I could go on, but you already know that Samsung made the best device with the Note 4 models.
I hope this info helps anyone having problems after flashing so many different ROMs. I know, it's hard to settle on only one. Happy flashing and remember ... DON'T PANIC!

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