FireTv cant connect to servers - Fire TV Q&A, Help & Troubleshooting

Hi All,
Hopefully someone can help with restoring my fireTv, It has been working fine for the last year with kodi installed.
Two days ago screen just went blank and all i get is cant connect to servers, when I enter setting all the sub menus are not visible and it wont allow a factory restore via menu or from remote with holding back/right.
I connected via adb and loaded firestarter which allows me to see icons but again I cant load any firetv apps, I can however load netflix/kodi etc from firestarter.
Any thoughts or advise as how I can restore would be much appreciated.
Regards
Martin

This is a YouTube link to problem if someone can have a look please and shed some light. uyGIN3i3ZAw

Sounds like either something went wrong during an update, or for some reason your firetv has been blacklisted by amazon. Is it a ftv1 or 2? What os is it on? Is it rooted/custom recovery installed?
Sent from my HTC6535LVW using XDA-Developers mobile app

It's got latest firmware and has updated as norm but still the same. It's not rooted. Ftv1
Sent from my iPhone using Tapatalk

Out of curiosity OP, have you been able to resolve this issue? Note I've been battling the same thing for the past 3 days (all the while I haven't had a single issue in over a year from owning the device). Even after a factory reset I can't seem to connect...
Note: Should Amazon blacklist a device, is there a way of finding this out without directly asking Amazon?

I have the same problem as yours, but i already solved it in the morning. I moved my aftv stick to another tivi and tried to connect to different network that does not block anything ( i release firewall on router and connect to the guest network,) and then it easy connects to the amazon server. After that, I go back to my firewalled network, it works as the way it is...no problem so far!

Well guys I contacted Amazon and after a brief chat I was asked to watch screen, under 30 seconds later firetv up and running
Sent from my iPhone using Tapatalk

as for me, I had to de-register and re-register my FireTV device.

Related

[Q] Fire Tv Stick in Ireland - Can't contact servers

Hello everyone,
I'm hoping someone could help me with an issue I'm having.
I recently bought two of these from ebay from the states and I get the cant contact servers error. Is this because I'm in Ireland and it wants to be in the US?
I have registered with an American address etc and I can install apps via the amazon app store on my pc via the bowser (so it's connecting)
Everything else works fine, Youtube, Twitch and sideloaded XBMC etc
Any ideas?
Why would you like to update?
I would clap in f***ing hands if I got a FireTV wich comes with an rootable firmware.
Try with another device (computer, laptop, androiddevice) in the same network to load this file here: (obfuscated) bueller-ota-51.1.1.0_user_511069920-signed.bin
Can you load this?
If not, try this here:
(obfuscated-otav3) bueller-ota-51.1.4.0_user_514006420-signed.bin
Greetings by I_did_it_just_tmrrow
cauliflower69 said:
Hello everyone,
I'm hoping someone could help me with an issue I'm having.
I recently bought two of these from ebay from the states and I get the cant contact servers error. Is this because I'm in Ireland and it wants to be in the US?
I have registered with an American address etc and I can install apps via the amazon app store on my pc via the bowser (so it's connecting)
Everything else works fine, Youtube, Twitch and sideloaded XBMC etc
Any ideas?
Click to expand...
Click to collapse
You need to make sure your Device is "Managed" by Amazon.com and NOT Amazon.co.uk.
http://www.amazon.com/gp/help/customer/display.html?nodeId=200875610
You will need to have a valid US Address and then once you have made sure the AFTV is Managed by Amazon.com do a Factory Reset of the Fire Stick and then go through the setup again and all will function fine.
Once you are setup you can change back to Device Management by Amazon.co.uk...
I have done this a number of times now and this is the only way to get the Fire Stick working outside the US as it is not released anywhere else yet.
Reni10 said:
You need to make sure your Device is "Managed" by Amazon.com and NOT Amazon.co.uk.
You will need to have a valid US Address and then once you have made sure the AFTV is Managed by Amazon.com do a Factory Reset of the Fire Stick and then go through the setup again and all will function fine.
Once you are setup you can change back to Device Management by Amazon.co.uk...
I have done this a number of times now and this is the only way to get the Fire Stick working outside the US as it is not released anywhere else yet.
Click to expand...
Click to collapse
Hi can you go into more detail on this please and explain exactly what to do? Just got my fire tv stick today and in the same situation as you.
Thanks
Go to amazon.com, create an account, put in any US address you want, add a 1 click US address as well
Then on the stick, reset to factory settings and sign in with your new account, it'll work fine after that

Aftv 2015 remote stopped working

hello everyone as u see in the name of the topic
i live in CANADA and i bought this AFTV from US in december it has been working great till yesterday night when the remote went off and can't use it all and the box now is useless
is there a way to fix this cuz i can't download the amazon app in my tab or iphone since in canada is geographically restricted so now am stuck with it and more than that i used my keyboard trying to manually see what is happening and the remote was no longer recognized (batteries changed like 3 times with new ones ) and after that i pushed the usb debugging without reading the warning (dumb as i am) am beating my self to death now for that stupid move
so my first question is it possible to turn the usb debugging off thru the PC or tablet so i can use back the keybord
second is it possible that someone give me the amazon app for android tab samsung galaxy tab 3
and third is it possible that the problem comes from the bluetooth antenna of the fire tv cuz i tried to find the fire tv on my tab via BT it doesn't see it
After battery change I had to hold HOME button for 5 seconds to re-pair my remote.
As for your other questions, I have no idea.
Carthagenian12 said:
hello everyone as u see in the name of the topic
i live in CANADA and i bought this AFTV from US in december it has been working great till yesterday night when the remote went off and can't use it all and the box now is useless
Click to expand...
Click to collapse
i've attached the remote apk.
the remotes are poor. battery terminals get covered with chemicals that leak from the amazon basic batteries
oh and the user above is right regarding holding the home button.
carpenter940 said:
After battery change I had to hold HOME button for 5 seconds to re-pair my remote.
As for your other questions, I have no idea.
Click to expand...
Click to collapse
tried more than u you think still no answer i found the apk in the web
but still how u turn the BT on and off in the AFTV do you need to root the fire tv in order to know that
and thanks for the attached file
now am using my tab till i find a remote that would work for tha AFTV
Carthagenian12 said:
tried more than u you think still no answer i found the apk in the web
but still how u turn the BT on and off in the AFTV do you need to root the fire tv in order to know that
and thanks for the attached file
now am using my tab till i find a remote that would work for tha AFTV
Click to expand...
Click to collapse
Strange I had this problem and tried batteries contacts ( seemed ok but cleaned anyway) on off on then unpairing then it didn't appear at all.
Then tried to pair my stick remote which showed as unsuccessful tried main remote again and all fine again
I may be wrong but I was experiencing the same problem. but this was with a ftv2ndgen. supposedly, the remote now uses wifi now instead of bluetooth. I had a wireless device next to fire tv (rasperry pi, tablet, phone, wifi enable stereo equip, wifi tv etc) I moved them all away or disabled them then brought them back one at a time. it came back. I then put the ftvbox under the tv instead of behind. I now keep wifi stuff away from it that can be kept away, but not all things. just minimize wifi near it. and clear line of site between the remote and ftvbox. has not happened again. I remember changing my batteries in like three times and everytime a checked the old batteries they were fine.

can't complete initial setup without updating guide,can't get to registration screen

hello
i have just bought my 1st amazon fire tv device,a fire stick manufacture date march 16 2016
and i am trying to follow a (probably outdated) guide from 2014 from AFTVnews
for avoiding update during initial setup
also i am using open DNS ,outside blocking
but the guide does not work
i see that this guide keeps on being suggested for people to use recently but has anyone ever confirmed if this guide is even still working on new fire tv sticks?
because i can not get to the registration screen no matter what i do
i have followed the guide to the letter about 100 times now, all it does is hang on the checking for updates screen and then it goes back to the error message screen every single time
it hangs at checking for updates for a really long time, like an hour
then it goes to the error screen , then i press the back button like the guide says and i re configure the wifi settings like the guide says and then hit connect ,then when it says connection successful i pull the ethernet cable out of the back of my router,the one going to my modem , before it gets to checking for updates
then it says checking for updates and hangs there for like an hour , then it just goes back to the error screen and i press the back button and start the process all over again
is there is any way out of this loop?
i think that this guide is just outdated and that this method has not been tested recently for the fire tv stick specifically
because i follow it exactly and get the same result every time
anyone know what i am doing wrong, if anything or if this guide even still works anymore and on current devices?
can anyone with a brand new stick(not fire tv 1 or 2) confirm that this still works or not?
because i have not been able to find a single account of anyone doing this and getting it to work
i have just wasted and entire weekend on this BS
regretting my purchase and wishing i just bought an android box,
i really wanted to get into this scene but these extremely poorly written and outdated guides have got me so frustrated and discouraged that i am just about to say F it and return this thing to the store and go buy an android box instead
it's just not worth the aggravation and waste of time
this device is a Fing piece of $hit, how can anyone deal with this $hit?
it paired with the remote instantly on 1st use, but after i unplugged it it will not pair, the 1st time i turned it on after unplugging it
it took 15 minutes to pair with the remote, the second time, the 3rd time unplugged it it paired in like 5 minutes, the 4th time i unplugged it and now when i turn it on it will not pair with the remote at all after an hour, i took out the batteries, put in new ones, i put the remote right up to the stick , i press the home button briefly, i hold it down have i tried everything and this damn thing will not pair at all now i just opened it 2 days ago ,says made in mid march 2016
F this device and F this scene i am out , returning this steaming pile of dog $hit and going to order a android box what god damn piece of $hit this thing is , how do you people deal with this $hit, every Fing time you turn it off the remote will not pair again
these devices are pure garbage
this is the worst product i have ever bought
Have you tried using the steps in the Can't Pair a Remote or Game Controller guide? I am waiting on the @rbox release of Fire OS 5 for the 1st Gen Fire TV Stick and can not test this out for now as far as rooting the device.
mjbxx said:
Have you tried using the steps in the Can't Pair a Remote or Game Controller guide? I am waiting on the @rbox release of Fire OS 5 for the 1st Gen Fire TV Stick and can not test this out for now as far as rooting the device.
Click to expand...
Click to collapse
yes i did all of that i am just trying to pair the remote that came with it an it does not pair it worked right away the 1st time but one i unplugged it the 1st time it was nothing but problems from then on
also it keeps saying that i'm not using the amazon power supply when i am using it is this normal?
i think this thing is defective
gdroid666 said:
yes i did all of that i am just trying to pair the remote that came with it an it does not pair it worked right away the 1st time but one i unplugged it the 1st time it was nothing but problems from then on
also it keeps saying that i'm not using the amazon power supply when i am using it is this normal?
i think this thing is defective
Click to expand...
Click to collapse
No. That is not normal as I've never seen that message on my 4 Fire TV devices. Just exchange it and hopefully you'll have better results trying to root a Fire TV Stick.
mjbxx said:
No. That is not normal as I've never seen that message on my 4 Fire TV devices. Just exchange it and hopefully you'll have better results trying to root a Fire TV Stick.
Click to expand...
Click to collapse
funny thing i was just about to take it back,i had the bag receipt and everything ready to go
i figured i'd try it one more time before going back to worst buy , i plugged it in again but this time i used the HDMI extension adapter
and it finally paired after like 10 minutes but then once i hit play it went straight into checking for updates
and it did not give me the option to configure my wifi or network settings ,it just connected and said checking for updates , so i yanked the ethernet cable from my modem out of the back of the router and this time it finally went to the registration screen
it had done this like twice before, i mean automatically going to checking for updates on power up without me configuring the wifi and i had pulled the cable but it never went to the registration screen before
i only had 2 domains blocked in open DNS
after it was on the registration screen i plugged the ethernet cable back into the router and added the other 2 domains to the block list in open DNS dash
but then i realized i was not sure if this thing even remembers the DNS settings, i assume it did not ,so i think that was a waste of precious time because i think it just connects to wifi without even going through open DNS if it goes to checking for updates on power up without giving you the option to pick the wifi network,enter the password and set the DNS settings, but i am really not sure about this
after i added the other 2 domains in open DNS and had all 4 on the list i went and checked the about menu and seen it was still on 5.0.5 and not on 5.0.5.1 , then i went and turned on adb and unknown apps
then i went to cmd prompt and connected to it and did pm hide com.amazon.device.software.ota
then i went into about checked it to make sure it was still on the older fw, then i went to check for updates and realized i forgot to disconnect the modem from the router, so i unplugged it again , i noticed it had downloaded the update or at least it looked like it did because the progress bar was all the way at the end but it was not installing
then i ran adb fire and debloater tool and did the hide the update.ota.apk option just to be sure
i have restarted a couple times and it is still on 5.0.5 ,but i still have not reconnected the wifi yet
but i think i should be in the clear,but the weird thing is that after i restarted it once or twice it still had the message in the check for updates menu that said downloading 5.0.5.1 ,it would not go away then i ran the debloater tool and hid the ota.apk
and now when i go in there it just hangs at checking for updates(but i did not yet reconnect the router to the modem yet) and the message about downloading 5.0.5.1 is gone
but i watched a few tutorial videos and they all show that it gives them an error message in checking for updates menu screen mine does not give me that message ,it just hangs at checking for updates and i am afraid to plug the modem back into the router now
but when i did both block methods, the one through cmd prompt it said some message, can't remember it exactly but it said something like hide: true so i assume it worked and in debloater it said something like status hidden
i did try to run the cmd prompt method again after i rebooted the 1st time to be sure but it kicked some error the second time maybe cause i was telling it to hide something that i already hid , but debloater seems to have given the confirmation even after i ran the cmd method
it has also stopped giving me the not amazon power supply error now too
i think maybe because when i initially powered it on for the 1st time it was connected to the tv usb , but then i switched it to the amazon power supply but it still was giving me the message on every reboot, it's like it remembers whatever it was connected to on initial boot and does not forget it until you finally get through completing the setup even if you switch it to the amazon power supply
I'm a bit confused. Is your Fire TV Stick rooted now?
mjbxx said:
I'm a bit confused. Is your Fire TV Stick rooted now?
Click to expand...
Click to collapse
no it is unrooted on 5.0.5
i just used adb to block updates
it's brand new i was just trying to get past the initial setup without updating so i can root it in the future when rbox releases a pre rooted custom rom for it
but it would not go past the error screen and get to the registration screen
then it rebooted and went straight to checking for updates which it had done a few times before but this time it went to the registration screen after checking for updates, it usually just hung on that screen for about an hour and went back to the error screen no matter what i did
since it went to checking for updates right after i turned it on and pressed play without me configuring the network settings and DNS setting i did not put in the open DNS settings, so i don't know if remembers them from previous boots when i did enter them
so i am wondering if it not connecting through open DNS is what finally let me get to the registration screen
like if it has something in the FW that detects weather or not a proxy like open DNS is being used when it gets to connection successful and then it tells the device hey do not let this go to registration if a proxy is being used or if the update domains are blocked through open DNS
but then again i did have it go to checking updates a few other times at boot and i did not configure the wifi and DNS settings and it still hung on checking for updates and kicked back to error screen every single time
i don't what made it finally work but it was getting really frustrating, especially with the length of time it hung on the checking for updates screen

Kodi addons not working on fire stick, avoid initial fire stick update

I've been using xda forums for a while now but never registered, now inevitably I have a problem.
Yesterday was asked by a friend if i could put Kodi on a firestick, never done it before but I thought what the hell I'll give it a go, read around and all easy enough. Now I have Kodi installed I've put TVaddons on there and used that to get all the usual stuff, Exodus, Phoenix, SALTS etc they work fine i.e. install and load fine all menus are there but non of them can find any sources, exodus wont even bring up TV or movie lists. like i said I've never done this before but I have Kodi working fine on my computer so thought it wouldn't be any different. I've tried clearing caches and sources, uninstalled reinstalled, downloaded exodus zip file just incase tvaddons was the problem and nothing I'm at a loose end. Any ideas or help would be greatly appreciated.
Side note something I may be able to help with, i read recently (on here i think) that the fire stick will auto update on initial setup to the latest OS and to avoid this so you can root or for whatever reason, rather than plugging the stick into the provided power adaptor use one you have laying around or your computer, they don't provide enough power for the stick to be able to update. Hope that helps someone out there.
Are you sure you're connected to internet?
carpenter940 said:
Are you sure you're connected to internet?
Click to expand...
Click to collapse
yes I'm definitely connected to the internet haha.
just got a new fire stick and stopped the auto updates just in case it was that but still the addons don't seem to want to work my stick now running OS 5.0.5.1
everything installs fine, internet connections fine, addons go on fine they just dont work fine I'm at a loss
I installed Kodi for the first time the other day. Never used it before, still setting up. But I noticed the first few add ons I tried failed, like Exodus, All In One, DNA TV. None of them work. Figured it was me since I am new to Kodi. I figured it would be easy as installing and using them. Found TV guide. Tried 30 TV stations and none came on. I have a bunch to learn with Kodi. I have stock aftv1, lan connection. So its not just you.
I honestly don't know what was wrong with its but after what felt like a million uninstalls and re-installs i now have 2 working fire sticks with kodi running fine, don't think i will ever get to the bottom of the problem i was having the only thing i can suggest to anyone having similar issues is persistence, just keep reinstalling and eventually it seems to work, the only thing i can possibly think of is my internet connection has been playing up recently so maybe during the set up it disconnected and reconnected without me even noticing and messed up the setup other than that i have no idea.
Basically, Kodi isn't an organization which offers hardware at any level. It is an open source program or project, a group of volunteers who are committed to building a cool video player for various computers and mobile phones on such a large number of stages. It is basically planned to be utilized for video documents put away on your PC. It additionally empowers you to utilize additional items; these are straightforward contents which give you access to a wide range of content online. There are multiple solutions to fix this error.
Solution 1: Updating Graphics Card Drivers and installing DirectX.
Solution 2: Tweaking Kodi itself.
Solution 3: Installing Add-ons manually instead of Builds.
Solution 4: Clearing add-on cache. Solution 5: Using a VPN.
Here is the source link https://appuals.com/fix-kodi-not-working/ to follow and get the detail of each solution.

Need to change wifi password

So about a month ago, my technophobe husband tipped over a pepsi onto our firestick remote, essentially turning it into a nice paperweight. No problem, I downloaded the Amazon app. However I had no idea that having to replace the modem and router would cause another problem. How to change the wifi password on a jailbroken stick using an app?
What happens, is that the app searches for the stick, which it cannot find any longer, because it cannot get past the wifi password wall. I can't use the app to change anything on the firestick because they cannot currently speak to one another, and the remote that came with it is....a paperweight.
I need help. The husband is a television addict, and is peeved that he cannot get his ESPN or American Picker's fix in the living room.
HALP!!!
sdparris said:
So about a month ago, my technophobe husband tipped over a pepsi onto our firestick remote, essentially turning it into a nice paperweight. No problem, I downloaded the Amazon app. However I had no idea that having to replace the modem and router would cause another problem. How to change the wifi password on a jailbroken stick using an app?
What happens, is that the app searches for the stick, which it cannot find any longer, because it cannot get past the wifi password wall. I can't use the app to change anything on the firestick because they cannot currently speak to one another, and the remote that came with it is....a paperweight.
I need help. The husband is a television addict, and is peeved that he cannot get his ESPN or American Picker's fix in the living room.
HALP!!!
Click to expand...
Click to collapse
Can you not connect the old router up temporarily, connect the app then within the app add your new router then disconnect the old router?
If you have previously enabled adb in fire stick settings under developer options connect the Firesticks usb power lead to a laptop and download an app called adbLink and use adb to control, I think the adbLink program has its own dedicated remote button.
sconnyuk said:
Can you not connect the old router up temporarily, connect the app then within the app add your new router then disconnect the old router?
If you have previously enabled adb in fire stick settings under developer options connect the Firesticks usb power lead to a laptop and download an app called adbLink and use adb to control, I think the adbLink program has its own dedicated remote button.
Click to expand...
Click to collapse
That would be the simple solution, if we hadn't traded in the old router for one that didn't go into random wait mode with our internet provider. I will try the app. I hope it works, There is nothing like a 62 year old man who complains constantly that he cannot watch his boring history channel reruns on Sling. I adore the man and would rather not have to drain his life force just so I can get the projects done I need to do before their deadlines.
Hope it works out well.

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