Related
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.
For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.
So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.
I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
You may not want to try this either but try a system restore
Sent from my SPH-L710...if some one helps you press the thanks button
Volknochi said:
Okay, this is the second time this error has popped up and it's starting to get on my nerves. Anytime I plug my phone into ANY USB port, and this is counting both 2.0 and 3.0 ports, I get the error bubble: Hardware ID Missing. Windows cannot identify the device plugged into the SAMSUNG Mobile USB Composite Device." Honestly, this is beyond irritating.
For one, I am not going to reinstall Windows 7. That's too much hassle for this. Second, ever since someone plugged their Droid into my USB cable so they could charge up their phone, this message started appearing. I tried to reinstall drivers (Samsung driver exe said it couldn't install), uninstall, disable, etc etc, but finally managed to get the damn computer to read it when I stuck it in the 3.0 USB port. Now, just 10 minutes ago, I plug the phone in, I get that error, on a 3.0 USB port.
So, now I have no idea what is going on, nor how to fix it. I've tried searching, but there are no answers. Or, the possible "solutions" don't even work even remotely close.
I could really use some help on this. And, again, please do not mention "Reinstall Windows". That's just too much of a hassle and I'm not going to do that.
Click to expand...
Click to collapse
I had the same issue what ended up fixing it for me was watching when I plugged the phone in after a clean driver install and stopping Windows from downloading and installing an updated driver. Dont know if its the same for you but that fixed it for me. I was really frustrated by it and found no help either.
probably an easy fix
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
I won't do a system restore, that won't do anything. Not to mention it would erase some programs that were installed (not related to phone). So, not doing that. Also, my computer will not automatically update any drivers or any thing else, as I have it set to manual mode.
And, I do not have Kies installed. It never worked for me properly, when it came to driver installation. I've done the "go into device manager" bit many times before, it still likes to play the "Hardware ID doesn't match" card. Drivers won't install either. I don't know what it is, but damn this is the most stubborn thing I've ever encountered.
i've post this in other forums today. what i do to get it working is i toggle USB debugging and try it out, then start toggling the ptp and mtp until it works. the combo that works for me is turn on debug, plug in computer, unplug, turn off debug, plug in. if it doesnt work then i toggle back and forth MTP and PTP. 5 tries at most, for me. Also, i did a nandroid back to my oem ICS that was 2 weeks old and just rooted. the problem is worse there. i'm using freegsmr6 with trinity kernel on Tmo. hope it helps.
Ditto
Yeah that whole "Hardware ID missing" was an irritating situation. This is what I recommend as far as making it work.
1. Plug in.
2. When you get the error message, I think its because of a conflict with the ADB interface. Go to Settings, Developer Options, and check off USB Debugging.
3. Plug in once again and it should work. If not, try toggling between Camera and MTP.
I have Windows 7 Ultimate and it works fine for me
I always get that error as well with my SGS 3. I have to reinstall Kies everytime it does that which is annoying.. ANyone has a permanent solution about this?
Fix for me was...
1-plug in phone. Get the hardware ID message. Leave phone plugged in.
2- open device manager. Click on. Android Phone and Uninstall Samsung Android ADB Interface. Also check the "delete software driver" when the dialog box shows.
3-still in device manager. Scroll down to Universal Serial Bus Controllers. Uninstall Samsung Mobile USB Composite Device.
4-unplug phone.
5-reboot pc.
6-install SAMSUNG USB drivers from their site or from here
http://www.epiccm.org/2012/06/cwm-recovery-on-all-sgs3-lte-variants.html?m=1
7-reboot or not. Plug in phone.
This worked for me and no issues for the last 6 days. YMMV..
this works!
stevounit said:
yeah that whole "hardware id missing" was an irritating situation. This is what i recommend as far as making it work.
1. Plug in.
2. When you get the error message, i think its because of a conflict with the adb interface. Go to settings, developer options, and check off usb debugging.
3. Plug in once again and it should work. If not, try toggling between camera and mtp.
I have windows 7 ultimate and it works fine for me :d
Click to expand...
Click to collapse
But why this problem now out of nowhere when everything worked fine before.
Sent from my SPH-L710 using xda app-developers app
Hardware ID missing - SOLVED!!
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
UPDATE!! (Oct.11.2012)
After a few Kies updates and going through various ROM's:
- the procedure listed above works 100% but a few steps are just not needed (redundant) - see bellow
- the problem is mostly caused by Windows "forcefully" trying to install its own drivers, rather than allowing Samsung's suggested.
- Samsung's fault is providing "updated" drivers that don't always work (hence, use the suggested 1.4.6.0 drivers)
- Following EVERY Kies update, DISCONNECT from internet before plugging your phone (otherwise you'll have to go through this, AGAIN).
Some suggested here that plugging the phone into a different USB port (without disconnecting from internet) would be the culprit - which happens to be true, but as a mere effect, not the cause: every time an unknown device is plugged into a different USB port, Windows is trying to download/install the appropriate drivers if it doesn't recognize the hardware - and there you are again.
So, the simplified procedure becomes:
1. Not needed - leave Kies installed, as is - no harm at all
2. N/A
3. YES
4. Not (always) required
5. MUST
6. MUST
7. MUST
8. Yes
Furthermore, if still interested in connecting your I747(M) as UMS (USB mass storage) the solution presented here works. I tested it myself - read my comment on this post for the very few existing hiccups.
- while installing the USB mass storage device drivers you don't have to disconnect from the internet
Install Drivers
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
tyler1037 said:
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
Click to expand...
Click to collapse
For someone experiencing the "hardware ID missing" error, just reinstalling the drivers won't do anything. Like many others, I've been banging my head trying to solve this for quite some time; the suggested steps are truly a compilation of successful ideas and trials mingled with tons of frustration, coming from my own experience as well as from many different people and forums.
If, on the other hand, you had a different type of connectivity issues - without this error, then, yes, reinstalling the drivers is Samsung's recommendation.
billard412 said:
definitely don't need to reinstall windows or do a restore. But just to be sure, you don't have kies installed right? Seems to cause problems.if there's no kies installed, go into the device manager and find your phone whatever it's listed as right click and uninstall. Check the little box that says, "delete the driver software for this device". do this for any devices relating to yours. Including the stuff under modems,ports,USB controllers.and tick that box that delete driver software for this device every time you uninstall something. Now, not saying it's necessary but wouldnt hurt, reboot the pc. Then with your phone unplugged, reinstall the Samsung drivers for the phone. Now to make sure windows doesn't DL its own drivers,disconnect from the internet and plug the phone back in. Should be all good.
Click to expand...
Click to collapse
Just wanted to say thank you. Did this and the last 2 days, works everytime. I made sure that after the first time I plugged the phone in after doing all this, and the screen pops up asking what I wanted to do, made sure to check the box for "do this everytime" and then choose the view folder option or whatever that is.
Thank you again,
Whiteice
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.
Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.
I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.
Unplugged and plugged back in and voila it works.
This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.
Hope this helps someone.
nacos said:
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
Click to expand...
Click to collapse
Thank you so much for this. This solution worked for me.
nacos said:
1. Uninstall any previous instance of Kies/USB driver
2. Download the latest Kies, specific to your S3.
3. Download Samsung USB drivers 1.4.6.0 (I've tried newer versions but they all failed)
4. REBOOT
5. Disconnect from internet (VERY IMPORTANT!!! - forcing Windows to install local drivers ONLY)
6. With the phone disconnected, install Kies + USB drivers downloaded in steps 2,3
7. Connect the phone and let Windows install the drivers.
8. Reestablish the internet connection.
I've done just that, I've connected my S3 to the PC several times, I've also rebooted twice and I've never seen that stupid message again - while of course everything works as expected.
:good::good:4 days later, several times rebooted (phone and PC), several connections with Kies and I have NEVER seen that error again - it works!!
Click to expand...
Click to collapse
Thanks for this i will try it tomorrow as still new to these tabs.
For moment i change to camera PTP and it pops up, so at least i can use it for now.
Will let you know how i get on.
Best wishes :good:
adamspud said:
One thing I have tried which might help others - I had the Android Developers toolkit installed on my machine, which I've removed and I also removed the HTC Sync software which was for my old desire.
Rebooted, installed the SG Toolkit (can't remember which post I found it in) and then chose option one after selecting firmware to install drivers.
I cancelled the "Windows Updates" bit of the driver detection and it found the first item, and had "item disconnected" for the remaining three.
Unplugged and plugged back in and voila it works.
This worked for approx 5 mins and then stopped, however I did all the above with debugging on, debugging is now off and all seems well (touch wood). However looking at putting on a different kernal to expose storage as mass storage and also get around cifs issues.
Hope this helps someone.
Click to expand...
Click to collapse
The Android Developers toolkit DOES install the USB drivers 1.4.6.0 - which seems to be the ONLY one that works, BUT the rest of the steps suggested in my previous post are needed in order to get rid of the problem - otherwise the fix is just temporary.
Re-loading OS drivers corrected issue.
tyler1037 said:
Have you tried just installing the drivers directly from Samsung? That is all I did when I had problems and it worked.
Click to expand...
Click to collapse
I removed the updates to Kies on my Note and uninstalled the Kies update on the PC which is what started this issue of the OS not recognizing the device and then a fresh driver load for my phone from the Samsung site. Worked Perfectly, Thanks!
Cowoholy
I have an SM-P607T with an active T-Mobile plan - though I bought it from a third party then added it to my account. Previously everything worked fine, as I tried CM and a few ROMs on it, but ultimately went back to stock TMo ROM, 4.4.2, and just rooted it. Hadn't used it in awhile, grabbed it and thought I'd update to official Lollipop build.
First off, I disabled SuperSU and tried to apply the 4.4.4 update, assuming after that it'd offer me 5.1.1. Applying the 4.4.4 update failed. I factory reset the device in recovery mode (stock recovery), which of course fully removed SuperSU. Still fails updating. I downloaded the Lollipop ODIN tar, and that's where I started running into showstopper issues.
When I plug in a USB cable from a PC, the tablet starts charging, and that's it. There is no sign in windows that a device has been connected, no ding that something has been attached, no driver search. I tried this on 3 Win10 PCs. On all of them I installed Samsung Drivers, and even installed Samsung Easy Switch (new KIES). It would never register that it was plugged into a PC. I tried plugging my Note 4 in, registers and works fine (I read a thread on here by someone saying Win10 wouldn't recognize Samsung devices - not the case for me, phones work fine, just the tablet that won't show up). There is NO driver issue because the system never acknowledges anything is connected at all. I tried 3 PCs and 4 USB cables. I tried Samsung Easy Switch/KIES device recovery - tried putting tablet in download mode and tried putting it in recovery mode; neither ever shows up on PC. I tried using ADB, does not show up in devices (I have USB Debugging checked, Unknown Sources checked, etc etc).
I downloaded the Lollipop ODIN tar.md5 and put it on the microSD card. I loaded stock recovery, chose to flash from external storage, selected the .tar.md5, it said it was flashing it, said it flashed successfully even. Rebooted and it hadn't flashed at all.
Does ANYONE have ANY idea how to get my tablet updated? I can handle not being able to connect to PC, but I want to at least get OTA updates working. Factory reset, apply 4.4.4 OTA, fails after reboot every time.
Help?!
I have the similar problem as you. Someone said it could be easily resolved by enable CP logging in the recovery menu. I saw the solution after I got my device working so I did not try that.
My procedure is
1. Enter this using calculator (+30012012732+
2. enter *#0808#
3. switch to "DM+MODEM+ADB " option, OK, and reboot
4. until now, I could see the USB device in my Windows Device Manager, but MTP function won't work
5. repeat step 1 and 2
6. switch to "MTP+ADB" option, OK, and reboot
7. Done. Device could be identified. (Windows 10 x64 Pro)
Hope it could be useful for you.
Hi i have a similar problem as you, my Note is the SM-P600 that I rooted and has TWRP v2.8.7.0 and last time I went into recovery, the thing came up with a stock red upper left hand side text say "recovery in not seandroind enforcing" then ended up with the "Firmware upgrade encountered an issue please select recovery mode in kies and try again" but the damn thing will not connect. 2 usb 3 ports and 2 usb 2 ports multiplecables- anker, samsung you name it-musical ports, tried right clicking the 4 usb port hubs and unchecking power saving in power mgnt- nothing- yet my the usb drivers see my note 4 just fine, in device mngr, the note tablet shows up in usb at the bottom as samsung device, I am just perplexed as to how to un**** this thing. If you have any suggestions and can let me know I'd appreciate it.
bigillz said:
I have an SM-P607T with an active T-Mobile plan - though I bought it from a third party then added it to my account. Previously everything worked fine, as I tried CM and a few ROMs on it, but ultimately went back to stock TMo ROM, 4.4.2, and just rooted it. Hadn't used it in awhile, grabbed it and thought I'd update to official Lollipop build.
First off, I disabled SuperSU and tried to apply the 4.4.4 update, assuming after that it'd offer me 5.1.1. Applying the 4.4.4 update failed. I factory reset the device in recovery mode (stock recovery), which of course fully removed SuperSU. Still fails updating. I downloaded the Lollipop ODIN tar, and that's where I started running into showstopper issues.
When I plug in a USB cable from a PC, the tablet starts charging, and that's it. There is no sign in windows that a device has been connected, no ding that something has been attached, no driver search. I tried this on 3 Win10 PCs. On all of them I installed Samsung Drivers, and even installed Samsung Easy Switch (new KIES). It would never register that it was plugged into a PC. I tried plugging my Note 4 in, registers and works fine (I read a thread on here by someone saying Win10 wouldn't recognize Samsung devices - not the case for me, phones work fine, just the tablet that won't show up). There is NO driver issue because the system never acknowledges anything is connected at all. I tried 3 PCs and 4 USB cables. I tried Samsung Easy Switch/KIES device recovery - tried putting tablet in download mode and tried putting it in recovery mode; neither ever shows up on PC. I tried using ADB, does not show up in devices (I have USB Debugging checked, Unknown Sources checked, etc etc).
I downloaded the Lollipop ODIN tar.md5 and put it on the microSD card. I loaded stock recovery, chose to flash from external storage, selected the .tar.md5, it said it was flashing it, said it flashed successfully even. Rebooted and it hadn't flashed at all.
Does ANYONE have ANY idea how to get my tablet updated? I can handle not being able to connect to PC, but I want to at least get OTA updates working. Factory reset, apply 4.4.4 OTA, fails after reboot every time.
Help?!
Click to expand...
Click to collapse
---------- Post added at 11:04 AM ---------- Previous post was at 11:02 AM ----------
I am confused what you mean by calculator, I am on Win 10 and have a similar problem, my Note is the SM-P600 that I rooted and has TWRP v2.8.7.0 and last time I went into recovery, the thing came up with a stock red upper left hand side text say "recovery in not seandroind enforcing" then ended up with the "Firmware upgrade encountered an issue please select recovery mode in kies and try again" but the damn thing will not connect. 2 usb 3 ports and 2 usb 2 ports multiplecables- anker, samsung you name it-musical ports, tried right clicking the 4 usb port hubs and unchecking power saving in power mgnt- nothing- yet my the usb drivers see my note 4 just fine, in device mngr, the note tablet shows up in usb at the bottom as samsung device, I am just perplexed as to how to un**** this thing. If you have any suggestions and can let me know I'd appreciate it.
shineliu said:
I have the similar problem as you. Someone said it could be easily resolved by enable CP logging in the recovery menu. I saw the solution after I got my device working so I did not try that.
My procedure is
1. Enter this using calculator (+30012012732+
2. enter *#0808#
3. switch to "DM+MODEM+ADB " option, OK, and reboot
4. until now, I could see the USB device in my Windows Device Manager, but MTP function won't work
5. repeat step 1 and 2
6. switch to "MTP+ADB" option, OK, and reboot
7. Done. Device could be identified. (Windows 10 x64 Pro)
Hope it could be useful for you.
Click to expand...
Click to collapse
shineliu said:
I have the similar problem as you. Someone said it could be easily resolved by enable CP logging in the recovery menu. I saw the solution after I got my device working so I did not try that.
My procedure is
1. Enter this using calculator (+30012012732+
2. enter *#0808#
3. switch to "DM+MODEM+ADB " option, OK, and reboot
4. until now, I could see the USB device in my Windows Device Manager, but MTP function won't work
5. repeat step 1 and 2
6. switch to "MTP+ADB" option, OK, and reboot
7. Done. Device could be identified. (Windows 10 x64 Pro)
Hope it could be useful for you.
Click to expand...
Click to collapse
thank you very much. it worked.
Strange issue. After applying the Feb 2019 security patch over air, my phone is no longer recognizing when it is plugged into a PC. I plug into my PC and I get a charge symbol on my battery but no pull down option to switch from charging to USB mode. Things I've tried:
1. New Cable although the wife has a Pixel 3 (standard) that works with this cable and computer just fine.
2. Different PC
3. Toggling USB debugging
4. Changing the USB setting in developer mode to transfer
5. When I plug a USB stick into the phone using the USB-C to USB-A adapter, the phone recognizes the stick and I can browse files
6. "Cleaning" the USB-C port
7. Also booted into safe mode (which I would assume should be like a factory reset) but no USB.
8. Switched between USB 3 and USB 2 ports on the PC.
It seems to me that there's a software issue with the Feb update that messed with the usb settings. I called google and they just want me to factory reset my device before they will transfer me to tech support. I'm avoiding that because I don't want to go back through the time/trouble of resetting up my phone. Any tips/tricks I've missed here?
If you have a Google variant with the BL unlocked, flash the factory image with the -w removed from the flash-all batch file. That way, you won't lose data. If you are on the Verizon variant or don't want to unlock you BL, sideload the OTA from stock recovery. See if it cleans up your issue. Also, sounds like you might have a driver issue on your PC. Easier to fix that first if it is the issue.
I have the February update over the air and I had no issues connecting to my Chromebook (crouton) via USB to pull an APK with ADB. I did have to turn USB debugging back on (not sure if I turned it off or if it was turned off from an update) and change the connection type, it was set to charging only.
More info this morning. I have an Android based car stereo that when I plugged my phone into this morning, I did get the USB drop down. So it seems to be a windows 10 problem. I have both a Surface pro 4 and a desktop running windows 10 that are fully up to date that show the same symptoms. I don't know how I'm going to sideload an update if I can't connect it to my computer.
1. What I don't understand is why the Pixel 3 would work and the Pixel 3 XL would not. Same driver set, no?
2. Also, PC with Windows 7 also has same issue.
copekyle said:
More info this morning. I have an Android based car stereo that when I plugged my phone into this morning, I did get the USB drop down. So it seems to be a windows 10 problem. I have both a Surface pro 4 and a desktop running windows 10 that are fully up to date that show the same symptoms. I don't know how I'm going to sideload an update if I can't connect it to my computer.
1. What I don't understand is why the Pixel 3 would work and the Pixel 3 XL would not. Same driver set, no?
2. Also, PC with Windows 7 also has same issue.
Click to expand...
Click to collapse
Try putting the phone into Fastboot mode and use the command "fastboot devices" to see if it is recognized. If it is, then the problem is on the ADB side, which is part of the Android system.
If it can connect via Fastboot, it's less likely to be a driver issue. You can try "adb devices" too with the phone booted to see if it is recognizing it all. May need to toggle through the various connection modes, I believe I used PTP the last time, but not certain.
As for sideloading, you will need the phone to be recognized by either ADB or Fastboot. You can sideload an OTA update from Recovery with a locked bootloader or as @sliding_billy said you can unlock the bootloader and flash the factory image which is done via Fastboot.
I would also verify that you have the latest version of the Android SDK installed just to cover that base.
copekyle said:
More info this morning. I have an Android based car stereo that when I plugged my phone into this morning, I did get the USB drop down. So it seems to be a windows 10 problem. I have both a Surface pro 4 and a desktop running windows 10 that are fully up to date that show the same symptoms. I don't know how I'm going to sideload an update if I can't connect it to my computer.
1. What I don't understand is why the Pixel 3 would work and the Pixel 3 XL would not. Same driver set, no?
2. Also, PC with Windows 7 also has same issue.
Click to expand...
Click to collapse
You don't need to be in file transfer mode to connect via fastboot. Check connection from there after using the combo keys to get into fastboot (power/vol down) for the factory image or one step further into recovery for sideload.
Neither Fastboot devices or ADB devices lists a device. When put in fastboot and recovery, my device manager on either computer does not register that there is a device connected.
copekyle said:
Neither Fastboot devices or ADB devices lists a device. When put in fastboot and recovery, my device manager on either computer does not register that there is a device connected.
Click to expand...
Click to collapse
Sounds like you have attempted everything... New cable (but rereading I don't see where you tried using a C>A cable instead of a C>C and that definitely needs tried). New computer/port/OS. Direct connect to fastboot. I think you are going to need to backup to the cloud (at least you have a functional device with internet) and factory reset the device.
P.S. I just thought about this, but do you have the current platform tools (ADB/Fastboot)? https://developer.android.com/studio/releases/platform-tools.html
sliding_billy said:
Sounds like you have attempted everything... New cable (but rereading I don't see where you tried using a C>A cable instead of a C>C and that definitely needs tried). New computer/port/OS. Direct connect to fastboot. I think you are going to need to backup to the cloud (at least you have a functional device with internet) and factory reset the device.
P.S. I just thought about this, but do you have the current platform tools (ADB/Fastboot)? https://developer.android.com/studio/releases/platform-tools.html
Click to expand...
Click to collapse
Sadly I don't have a computer with a USB C port. I have been using only cables with C>A. I downloaded the latest platform tools yesterday before trying fastboot/adb. I'm waiting for a call back from Google tier 2 tech support within 72 hours. If anything comes of it, I will report back here.
copekyle said:
Sadly I don't have a computer with a USB C port. I have been using only cables with C>A. I downloaded the latest platform tools yesterday before trying fastboot/adb. I'm waiting for a call back from Google tier 2 tech support within 72 hours. If anything comes of it, I will report back here.
Click to expand...
Click to collapse
Good luck!
Update: 2nd post now has a way to update the Moto G7 without erasing user data. Method uses most of this tutorial but now you unzip image and select a file within in the unzipped image. Either way still backup your phone just in case. User MrCamby let me know about the "Lenovo MOTO Smart Assistant" for backup.
Yesterday I updated my US Retail version Moto G7 Power to the newest firmware build# PPO29.114-108 with the May 1st Security update manually. My previous build with the March 1st security update was PPO29.114-63-2. I have the Retail US Model with 3GB of RAM and 32GB of Storage. DO NOT flash the Moto G7 Power international version with 4gb RAM and 64GB storage, it will probably brick it.
This process will delete everything on the phone as it flashes all the phone's partitions. The phone will be as it was when you first bought it having to re-enter your account info and download all your extra apps not included with the stock phone. Please backup everything if you decide to update the phone using this method. On my phone most things were stored on the cloud but I did forget I had some unimportant things on the phones download folder.
Thanks to user MrCamby for letting me know bout the "Lenovo MOTO Smart Assistant" which will backup the phone on your PC (Windows only) before you flash it. I haven't personally used it but from it's .pdf guide it will backup your phone before you flash it preserving images, SMS, Contacts, etc... Link to Lenovo Moto Smart Assistant
https://support.lenovo.com/us/en/downloads/ds101291
The first step is to download Motorola RSDLite6.2.4.zip software used to flash the firmware file.
The software is available at: https://mirrors.lolinet.com/software/windows/Motorola/RSDLite/6.2.4/
Unzip and Install the RSDLite software and move to step 2.
Step 2 is to download and install the MotorolaDeviceManager_2.5.4.exe Software/Drivers at:
https://mirrors.lolinet.com/software/windows/Motorola/Drivers/
Step 3 is to download the 1.9GB firmware. Be sure the file downloads completely! Flashing an incomplete image could damage the phone. The MD5 checksum is 8bb8f13ec0fe23c977b57c86f2033db9 MD5 Checker attached.
Choose the Firmware dated 2019-06-05 and Named:
XT1955-5_OCEAN_RETUS_9.0_PPO29.114-108_cid50_subsidy-DEFAULT_regulatory-DEFAULT_CFC.xml.zip
https://mirrors.lolinet.com/firmware/moto/ocean/official/RETUS/
With the two pieces of software installed and the firmware downloaded it's time to install the firmware.
Warning this process will completely erase your device and reinstall the new firmware. only attempt this
process if you have a US Retail G7 Power with 3GB RAM and 32GB of storage. Do not interrupt the process
once the flashing has begun or you may have a brick(dead phone). Please continue at your own risk.
1) You'll need a USB C cable and be sure the computer is plugged in to power if a laptop. The phone should have at least a 60% charge.
2) Shut off the phone. Once the phone is completely off, Hold the volume down and press the power button still holding the volume down button.
3) The phone should boot into the boot loader mode, release the power & down volume button. See bootloader.jpg attached to see what screen looks like.
4) Plug the USB C cable into the phone and into a USB 2.0 port(black colored) on your computer. On my computer the phone didn't show up in RSDLite program when plugged into a blue colored USB 3.0 port. Others online reported the same problem.
5) Launch the RSDLite program and click show device. (Figure_1 Picture attached to post)
6) If everything went right you should see your phone listed on line 1. The program doesn't list any specific info just that a device is connected. See Figure_1 Picture attached to post.
7) Click the box on the top and select the firmware image still zipped. (The RSDLite program will unzip the firmware) and then click on the start button. See Figure_2 picture attached to post for box to load firmware and start button.
8) This is your last chance to not ERASE your phone and load the new firmware. After clicking start in last step a menu will pop up with three options. Choose the middle option "Uncompress and Start Flashing" See Figure_3.jpg attched to the post. During the firmware flash DO Not unplug your phone or allow your laptop to sleep. The process took about ten to fifteen minutes. The program will update the files it's flashing i.e. flashing 1 of 32, 2 of 32, etc....
9) When the flashing is done RSDLite will reboot the phone and you'll be prompted to choose your language like a new phone.
Troubleshooting: If line 1 in the RSDLite program is blank after plugging in the phone and doesn't show a device then you'll need to try a different USB port on your computer. For some reason the phone only shows up on my black colored USB 2.0 ports and not my blue colored USB 3.0 ports. Also try a different USB cable if it doesn't show up. These are common issues with the RSDLite program from my research.
Update Moto G7 Power without erasing device.
Follow the steps in the post above but stop at step 6 and start here.
7) Unzip the firmware image you downloaded in a folder you create.
8) Open the RSDLite program and click the box on the top and then select servicefile.xml in the folder you created in step 7.
9) After selecting the servicefile.xml click start and flash your phone. This should not erase your data.
10) Some forums reported it is better to erase the phone per the top posts but no reason was given.
Update Moto G7 Power without using RSDLite.
Since some people have reported trouble getting to RSDLite to work so I decided to do it in a way similar to the way I updated my Pixel using Android Platform Tools.
1) Create a folder where everything will be kept. like a folder called android in C:\ like C:\android
2) Download the Android Platform Tools attached to this post and extract to the folder you created.
3) Download the Phone firmware in top post and UNZIP into the same folder you created with platform tools in it.
4) Download update_batfile.zip attached to this post and unzip into the folder you created with the phone firmware and Android Platform Tools in it.
5) Open a Windows command prompt in Start menu--> windows system or by holding the windows key + R and typing CMD.
6) Plug your phone into the laptop and go to Settings--> System-->Advanced-->Developer Options then toggle "USB debugging" to on. A screen should appear on the phone "Allow USB Debugging" press OK.
7) If you don't have developer options in your System-->advanced go to System--> about and tap the build number 7 times. Now try step 6 again. Developer options should be there.
8) Navigate to the C:\android folder you created or whatever folder you created with all the files in the Command Prompt. Something like cd \android
9) Turn off the phone, Once the phone is off, hold the volume down and then hold the power button. You should boot into the bootloader screen. Release the two buttons.
10) So you should have the phone in bootloader mode, all the files in one folder, have previously selected USB debugging when the phone was booted up, and the command prompt at the folder with all the files in it.
11) now type in the command prompt type either update_no_erase.bat or eraseandupdate.bat Obviously the update_no_erase.bat updates the phone without erasing it and eraseandupdate.bat erases the phone and then updates it. After typing the one of the two .bat filenames press enter and the .bat file will update the phone and then reboot it.
12) Good luck!
Man I was wondering why nobody was updated yet since that firmware has been available for a while.. I flashed it about last week or less all good..
Man I forgot about RDS Lite damn it.. . I flashed it manually and was PITA since it has Patition A and B and a few times I messed up the commands and installed parts of partition B on partition A since everything installs by default to Partition A unless you specify System_b because I forgot to specify the partition..
T
I weird thing about this May 1 lst Firmware and the one before after unlocking bootloader, in system updates it stated that my device is compromised so no more Ota but today out of nowhere that message changed back to normal System Up to date. So weird I did nothing at all.
I knew there had to be a way a way to find that updated firmware. I just been too distracted having fun with a rooted phone finally to research it yet (my last 2 phones were sm-j727t-1's and before that some kyocera pos... I make bad decisions lol). so i take it we will have to reroot our devices after this as well...? we should be able to get all our other stuff back nearly identical using titanium with cloud storage though right? just slightly more of a headache than twrp...
You will definitely have to Re-Root the phone as this flashes all the partitions like it was when new. You may have to Unlock the bootloader again but I'm not sure about that. The bootloader may stay unlocked because that's a deeper setting I believe. With my Pixel 2 I would always have to Re-Root whenever I updated but that wasn't to difficult. If you do update report back on if the bootloader stayed unlock or not. You should be able to still unlock the bootloader again if it did lock, but again I don't think it will lock. You will be able to get everything back that's cloud based as you sign in with your google account. It will take a little time to reinstall some apps and change a few settings depending on how your phone is set up. I couldn't get the May 1st Security / phone fixes from system update so I went this route.
thaessential said:
I knew there had to be a way a way to find that updated firmware. I just been too distracted having fun with a rooted phone finally to research it yet (my last 2 phones were sm-j727t-1's and before that some kyocera pos... I make bad decisions lol). so i take it we will have to reroot our devices after this as well...? we should be able to get all our other stuff back nearly identical using titanium with cloud storage though right? just slightly more of a headache than twrp...
Click to expand...
Click to collapse
My PC ports are all 2.0 and RDSLite do not recognize the device. I belive is the other way around (Need 3.0 Ports) because of that.
nucher said:
You will definitely have to Re-Root the phone as this flashes all the partitions like it was when new. You may have to Unlock the bootloader again but I'm not sure about that. The bootloader may stay unlocked because that's a deeper setting I believe. With my Pixel 2 I would always have to Re-Root whenever I updated but that wasn't to difficult. If you do update report back on if the bootloader stayed unlock or not. You should be able to still unlock the bootloader again if it did lock, but again I don't think it will lock. You will be able to get everything back that's cloud based as you sign in with your google account. It will take a little time to reinstall some apps and change a few settings depending on how your phone is set up. I couldn't get the May 1st Security / phone fixes from system update so I went this route.
Click to expand...
Click to collapse
yeah I'm definitely getting it done soon. these unsuccessful update warnings are super annoying. i keep trying to hide more google and moto apps and some other things but nothing seems to have any effect
I know on my Lenovo Thinkpad the USB 3.0 ports would not recognize the phone in RSDLite. I tried switching between 3.0 and 2.0 and it would only show up in the 2.0 ports. Be sure to install the MotorolaDeviceManager_2.5.4.exe listed in the thread and the phone will only be recognized when it's in the bootloader mode (power on holding volume down button). I had trouble initially getting RSDLite to see the phone and in a few forums people reported trying a different USB C cable and using the 2.0 USB ports. For me it was using the 2.0 ports. Getting RSDLite to see the phone can be the most difficult part of the whole operation. Good Luck!
Omar04 said:
My PC ports are all 2.0 and RDSLite do not recognize the device. I belive is the other way around (Need 3.0 Ports) because of that.
Click to expand...
Click to collapse
nucher said:
I know on my Lenovo Thinkpad the USB 3.0 ports would not recognize the phone in RSDLite. I tried switching between 3.0 and 2.0 and it would only show up in the 2.0 ports. Be sure to install the MotorolaDeviceManager_2.5.4.exe listed in the thread and the phone will only be recognized when it's in the bootloader mode (power on holding volume down button). I had trouble initially getting RSDLite to see the phone and in a few forums people reported trying a different USB C cable and using the 2.0 USB ports. For me it was using the 2.0 ports. Getting RSDLite to see the phone can be the most difficult part of the whole operation. Good Luck!
Click to expand...
Click to collapse
Yes I know that. Thanks anyway I been playing this game since Android 2.2 ? In my case are the ports 95% sure about it.
all my ports are also 2.0 and i couldn't get my phone to show up in RSDlite. probably just wait for TWRP at this point
thaessential said:
all my ports are also 2.0 and i couldn't get my phone to show up in RSDlite. probably just wait for TWRP at this point
Click to expand...
Click to collapse
Yeah man I test it in several laptops only being recognized on 3.0 Ports. Because of "USB Type C"
Manually flash the firmware through terminal and fastboot. That will fix the issue!
Rondeau79 said:
Manually flash the firmware through terminal and fastboot. That will fix the issue!
Click to expand...
Click to collapse
I been doing it for years manually no problems. I just wanted to try RSDlite once again has been years I have not use it. Still same issues as always ?
I was aware of the fastboot method but I figured this would be easier for some people who didn't want to install Android Tools Package and deal with the typing or copying fastboot commands in a terminal. Using RSDLite is a simple and foolproof method of updating our phones. I didn't have much trouble getting RSDLite to work but but it seems like others are. Once you have RSDLite working updating your phone would take less than a minute. I plan on updating my phone each time Motorola issues a System update. My phone doesn't receive them in a timely matter because I'm on Verizon who tends to postpone System updates.
Omar04 said:
I been doing it for years manually no problems. I just wanted to try RSDlite once again has been years I have not use it. Still same issues as always
Click to expand...
Click to collapse
FYI: Before you flash the update, you can use the Lenovo assistant to do a backup of your phone. Then you can restore from backup after the firmware flash.
Sent from my moto g(7) power using Tapatalk
Good to know. I'm new to the Motorola / Lenovo ecosystem. I've had Nexus and Pixels for the last 4 years. I'll add a link to the Lenovo Moto Smart Assistant Software in the main thread. Thanks!
MrCamby said:
FYI: Before you flash the update, you can use the Lenovo assistant to do a backup of your phone. Then you can restore from backup after the firmware flash.
Sent from my moto g(7) power using Tapatalk
Click to expand...
Click to collapse
nucher said:
I was aware of the fastboot method but I figured this would be easier for some people who didn't want to install Android Tools Package and deal with the typing or copying fastboot commands in a terminal. Using RSDLite is a simple and foolproof method of updating our phones. I didn't have much trouble getting RSDLite to work but but it seems like others are. Once you have RSDLite working updating your phone would take less than a minute. I plan on updating my phone each time Motorola issues a System update. My phone doesn't receive them in a timely matter because I'm on Verizon who tends to postpone System updates.
Click to expand...
Click to collapse
Agree with you 100% RDSLite awesome once you have it up and running but a PITA to the power of 10 when not. I usually don't type any command at all I just open notelad write all commands there save as bat and then open cmd in working folder fastboot devices to make sure device is connected and drag and drop the bat to the cmd window hit enter to star and it does all the job automatically. ?
My 2nd post below the top will be a .bat file to use with ADB tools. Basically put the unzipped firmware, .bat file, and the adb tools all in one folder and run the .bat file. I just finished testing it now to type the post up.....
2nd Post is up now....
Omar04 said:
Agree with you 100% RDSLite awesome once you have it up and running but a PITA to the power of 10 when not. I usually don't type any command at all I just open notelad write all commands there save as bat and then open cmd in working folder fastboot devices to make sure device is connected and drag and drop the bat to the cmd window hit enter to star and it does all the job automatically.
Click to expand...
Click to collapse
so i noticed there are also linux and mac versions of rsdlite. i have a linux pc running debian 10. was gonna try stuff out on that and see if i get different results. personally when it comes to stuff like this i would much prefer to use gui software than term. i only have one phone... well that's not quite true... i only have one new phone lol
After upgrading to Android Q suddenly my pc can't recognize my pixel as a android device also i can't connect any wired things such as dongle jack or USB Transfer (USB charging options disappeared).
Planning to downgrade to Pie but the problem is my device can't be detected on my pc. Any solutions? Thanks
If you're using a Microsoft Windows machine, I would suggest uninstalling any "Android" drivers from the Device Manager. Then restart the PC, then turn off "USB debugging" and back on for the Pixel, and even "Revoke authorizations" in hopes that it will re-alert & request another authorization and, therefore, verify it being connected and detected on the PC....
After all that -- or if you can only enter in Bootloader Mode -- type the command "fastboot devices" and say here what it outputs. If anything, while in Bootloader Mode, do what I previously said, but look for anything "Android" and "Bootloader" and uninstall those device drivers...
Good luck and hope this helps!
simplepinoi177 said:
If you're using a Microsoft Windows machine, I would suggest uninstalling any "Android" drivers from the Device Manager. Then restart the PC, then turn off "USB debugging" and back on for the Pixel, and even "Revoke authorizations" in hopes that it will re-alert & request another authorization and, therefore, verify it being connected and detected on the PC....
After all that -- or if you can only enter in Bootloader Mode -- type the command "fastboot devices" and say here what it outputs. If anything, while in Bootloader Mode, do what I previously said, but look for anything "Android" and "Bootloader" and uninstall those device drivers...
Good luck and hope this helps!
Click to expand...
Click to collapse
Thanks for replying, i already tried to uninstall android driver, but when i try to reconnect, my pc recognize my device as "unknown device"
blancheSX said:
Thanks for replying, i already tried to uninstall android driver, but when i try to reconnect, my pc recognize my device as "unknown device"
Click to expand...
Click to collapse
what about the other things I suggested?
Or, so it can be clearer, are you in the System/OS when plugging/reconnecting or in Bootloader Mode?
I ran across the same issue..I followed this video to get rid of the old USB drivers and updated to the new Android driver.. Now my window 10 recognize my pixel 2xl storage completely.
https://youtu.be/Zc_dhxc8iJU
I have this issue before, and after all i got my phone detected. But when i flash it, it say unbootable slot in fastboot screen. After couple onf time, it cant be flashed again and die.... My phone cant turn on in fastboot mode again, it bricked
I had to use the USB dongle to connect a flashdrive to my phone, wait for it to recognize the drive, then unplug the drive and dongle... Then connect phone to PC... Profit!
If anyone is still having the issue of PC not recognizing device in fastboot, please be sure you have UNinstalled the older version(s) of SDK Tools from yhour PC and make sure to INSTALL the latest versions.
You can find the latest version linked in the 9x guide in my signature.
Also, make sure you have both older and newer USB cables handy. The Pixel has a nasty reputation for being finicky with USB cables, try diff cables and different USB ports on your PC.
There is also a basic troubleshooting guide in the same link in my sig.
Best regards!
simplepinoi177 said:
what about the other things I suggested?
Or, so it can be clearer, are you in the System/OS when plugging/reconnecting or in Bootloader Mode?
Click to expand...
Click to collapse
i did in 2 conditions, first one is my device turned On (adb is not detected) also 2nd one is my device in bootloader mode (fastboot devices is not detected too)
been trying to update my driver but i always got (error code : 10, device cannot started) i dunno what to do right now
dallas90733 said:
I ran across the same issue..I followed this video to get rid of the old USB drivers and updated to the new Android driver.. Now my window 10 recognize my pixel 2xl storage completely.
https://youtu.be/Zc_dhxc8iJU
Click to expand...
Click to collapse
i tried those tuturial and ended in error code : 10, device cannot started.
SageWilliams said:
I had to use the USB dongle to connect a flashdrive to my phone, wait for it to recognize the drive, then unplug the drive and dongle... Then connect phone to PC... Profit!
Click to expand...
Click to collapse
whenever i try to connect a flashdrive with my dongle, there is no option or something, it's just usb charging option appeared.
blancheSX said:
i did in 2 conditions, first one is my device turned On (adb is not detected) also 2nd one is my device in bootloader mode (fastboot devices is not detected too)
been trying to update my driver but i always got (error code : 10, device cannot started) i dunno what to do right now
Click to expand...
Click to collapse
blancheSX said:
whenever i try to connect a flashdrive with my dongle, there is no option or something, it's just usb charging option appeared.
Click to expand...
Click to collapse
So…without you being too definitive…it seems that you’re able to get into your OS…
What I’d like you to do is uninstall and remove Google usb drivers on your computer. Then, download it again HERE: https://dl-ssl.google.com/android/repository/latest_usb_driver_windows.zip . And, in case things don’t work out this time around, if you can please save the (.zip) file on your Desktop or root folder (usually the C: drive). I might have you direct the device detected to the files in this .zip directly.
Then, after installing the USB drivers, I’d like you to uninstall and remove any/all things that are named “platform-tools” (so there will only be ONE "platform-tools" after you re-download it in this step) on the whole device. After, I’d like you to download the latest Windows version HERE: https://developer.android.com/studio/releases/platform-tools . Again, to simplify things, if you can extract it either in your Desktop or root folder (C: drive).
Again, like I mentioned before, I would like for your device to request authorization for your computer again, so if you can please go to the Developers option, and select “Revoke USB debugging authorizations” as well as double-checking you have "USB debugging" enabled…
Only THEN, once these two things are extracted and installed (as is the case in the first step) and you revoked the authorizations, can you plug in your device and USB cord. Watch your phone/device, as it will ask for authorization to connect to your computer, and you’ll have to make sure the box is checked that says “don’t ask this every time” or “remember this device” – I can’t recall off-hand – and then make sure to “Allow” it. By doing this, you can be sure that your computer and device are talking correctly.
*One suggestion that isn’t mandatory is that you select where it says “USB charging” and change it to “MTP” or “file-sharing” (sorry, again, I can’t recall specifically off the top of my head…)
If all things are working well, if you can open up a command prompt (a.k.a. “cmd”, and also make sure you are running it “As an administrator”) and direct it to the platform-tools directory (hopefully you followed my suggestion and kept it simple so it will either be at the root “C:\” or on your Desktop “C:\Users\[username]\Desktop” so it won't be too difficult directing it there...), and run the commands
Code:
adb devices
and
Code:
fastboot --version
.
Hopefully, if you do all of these things, it might get things reset and working from a stable established set up.
If it somewhat works, but the device in your "Device Manager" is showing up something "funky", then it'll take a rather nuanced Windows troubleshooting technique to resolve where I would have you correct the wrong entry/driver in the "Device Manager" and have it specifically point to one of the contents of the .zip files; shown prior.... We'll tackle that if need be and if all this initial beginning troubleshooting doesn't pan out...
Let me/us know how it works out, good luck, and hope this all ends up being helpful…
simplepinoi177 said:
So…without you being too definitive…it seems that you’re able to get into your OS…
What I’d like you to do is uninstall and remove Google usb drivers on your computer. Then, download it again HERE: https://dl-ssl.google.com/android/repository/latest_usb_driver_windows.zip . And, in case things don’t work out this time around, if you can please save the (.zip) file on your Desktop or root folder (usually the C: drive). I might have you direct the device detected to the files in this .zip directly.
Then, after installing the USB drivers, I’d like you to uninstall and remove any/all things that are named “platform-tools” (so there will only be ONE "platform-tools" after you re-download it in this step) on the whole device. After, I’d like you to download the latest Windows version HERE: https://developer.android.com/studio/releases/platform-tools . Again, to simplify things, if you can extract it either in your Desktop or root folder (C: drive).
Again, like I mentioned before, I would like for your device to request authorization for your computer again, so if you can please go to the Developers option, and select “Revoke USB debugging authorizations” as well as double-checking you have "USB debugging" enabled…
Click to expand...
Click to collapse
thanks for ur explanation, and i'm sure i already did this 100% as you mentioned before. looking for solution and i found this at pixel community thread : https://support.google.com/pixelphone/thread/14477635?hl=en
and btw when i try to disable and back to enable (again) USB debugging, there's no pop up or something like that, just nothing appear. so i just realized why i got error code : 10 is just because my phone still not detected by PC also i tried in other computer (with windows 8.1 installed) my device is got detected but as "device descriptor request failed" not as an android device. Hopefully next update google will fix this "bug". Once again thank you very much
blancheSX said:
thanks for ur explanation, and i'm sure i already did this 100% as you mentioned before. looking for solution and i found this at pixel community thread : https://support.google.com/pixelphone/thread/14477635?hl=en
and btw when i try to disable and back to enable (again) USB debugging, there's no pop up or something like that, just nothing appear. so i just realized why i got error code : 10 is just because my phone still not detected by PC also i tried in other computer (with windows 8.1 installed) my device is got detected but as "device descriptor request failed" not as an android device. Hopefully next update google will fix this "bug". Once again thank you very much
Click to expand...
Click to collapse
Yeah...I figured as much...I was just making sure to lay down the "ground work" before proceeding...
If you're still willing....what I had planned next was to walk you through manually updating/"editing" the driver (on the PC) to directly look at the Google usb drivers specifically to try and get around the whole "device descriptor" and other (detection) error codes.......
Might want to try uninstall the SDK toolkit, reboot PC, then install the latest SDK toolskit.
Also having both USB 2.0 and 3.0 cables saved me more than once, and is a known thing on the 2XL.